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Attending a Live Online Course

 

  1. Why haven’t I received an email with my log in information?
  2. Can I add my course session to my personal calendar on my computer or mobile device?
  3. Can I see my courses in my current time zone?
  4. How do I join my course session?
  5. How do I download my Participant Manual?
  6. How do I prepare my computer?
  7. How do I prepare my audio?
  8. What is the audio technology used?
  9. Are the Live Online programs recorded?
  10. What program communications can I expect once I register?
  11. Can I attend my session using my mobile device?
  12. How can I contact Dale Carnegie Digital with questions I have about my Live Online session?

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Why haven’t I received an email with my log in information?
Welcome emails with instructions on how to access the Learning Portal and your course session are immediately sent once you’ve successfully enrolled into a session. If you haven’t received the email, please check your spam folder for an email entitled “Dale Carnegie Digital Live Online: Invitation – Name of your program.”  If it is not there, consider whitelisting our domains or let us know by calling 1-855-820-9200, or email DaleCarnegieDigital@dalecarnegie.com, and we will resend the email.

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Can I add my course session to my personal calendar on my computer or mobile device?
Yes. When viewing information about your online course on the course session page, click the Send Me an Invite button. An Update email will be sent to your email address. Once you receive the email, open the .ics attachment to view an invitation to your course session. This will open your email client calendar and enable you to add the course session to your personal calendar.

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Can I see my courses in my current time zone?
All Dale Carnegie Live Online sessions are scheduled and displayed on the Learning Portal in Eastern Time. If you choose to add your course session to your personal calendar on your computer or mobile device, your ability to see the session information in your current time zone will depend on your computer and/or mobile device settings.

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How do I join my course session?
Once you have successfully enrolled you will immediately receive a Welcome email with instructions on how to access the Learning Portal.

Join us up to 30 minutes prior to the scheduled start time to get ready and check your systems. If your computer has restrictions on downloads, please contact your system administrator or technical support prior to the start of the session to ensure your computer can connect and participate. 

All training takes place via our Learning Portal, found here: https://dalecarnegie.absorbtraining.com

  1. Login, and click My Course Calendar 
  2. Locate your course and click View
  3. Click Help & Resources to download your Participant Materials and a "Making It All Work" document for specific system requirements
  4. Minimize your manual
  5. Close the Help & Resources window
  6. Select the blue "Click here to launch" text to join your course!

If you do not receive your email within 24 hours of your enrollment please contact our Customer Support group by calling 1-855-820-9200, or email us at DaleCarnegieDigital@dalecarnegie.com.

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How do I download my Participant Manual?
There is usually a participant manual provided for each course.  There may be other materials as well.  We recommend you print your manual prior to attending your session. During the class the trainer may ask you to fill out parts of the manual so you have a record of your work for later. The manual has the key points from the course so you don’t need to take notes and can focus on being a part of the class.

All manuals and materials are found on our Learning Portal, here: https://dalecarnegie.absorbtraining.com

  1. Login, and click My Course Calendar 
  2. Locate your course and click View
  3. Click Help & Resources to download your Participant Materials 
  4. Close the Help & Resources window
  5. Select the blue "Click here to launch" text to join your course!

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How do I prepare my computer?
Dale Carnegie Digital’s public Live Online programs use the Adobe Connect platform. This platform is both powerful and easy to use, with a host of features that our designers, trainers, and producers leverage in delivering outstanding Live Online learning experiences. You don’t need to install any bulky software – you connect to your session through a simple link which opens the course interface right in your browser.
 
Never attended a session with us before? Test your system here:
 
 
 
 
How do I prepare my Audio?
Audio for the course is provided via your telephone. When you join the session, you will be provided with the audio conference numbers you need to connect. 
  • Why telephone? This is a very interactive class, and using a telephone allows everyone to contribute to the conversation.
  • How do I get the teleconference information? As soon as you enter the session, the teleconference will be available. If you need help, a producer will be there to assist you.
  • Necessary hardware: The best practice is to use a hands free telephone headset.
 
  
What is the audio technology used?
We use different audio technology depending on the Live Online program type and duration.
 
1. VOIP: For Live Online 1-hour webinars, participants attend through their computer’s speakers (using VOIP, or Voice Over Internet Protocol). There is no phone number to dial, as you can fully participate through your computer system only. All you need to do is test your headset and computer’s audio connection ahead of time to make sure you will be able to hear clearly, and thereby interact with the trainer, producer, and all fellow participants using the chat, whiteboard, and other interactive tools in Adobe Connect.
 
If you experience difficulty hearing the presenters, please first adjust your computer’s volume and verify your sound/speakers are turned on, or that your headset is properly plugged in. If necessary, disconnect and reconnect (leave and re-enter the Adobe Connect room) as this can very often fix any audio glitches. If you still encounter audio issues, please use the chat function in Adobe Connect to request help from the session producer.
 
2. Phone: For Live Online 2-hour and 3-hour workshop and seminar sessions, participants connect via telephone – follow the prompts to connect when you join the Adobe Connect session (choosing the Dial-Out option is strongly recommended). A good, clear phone connection is best to make sure you can hear the trainer and producer, and fully collaborate with your fellow participants (a landline is more reliable and clear than a cell phone.) As noted below, please do not attend using a speaker phone as this creates difficulties for the presenter, producer, and your fellow participants.
  
Billing and Customer Support: 1-855-820-9200

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Are the Live Online programs recorded?
Yes, all Live Online programs are recorded for internal review and training purposes. If you are a paid participant in a program and would like access to a recording of the session you attended, you can request that after the program is concluded and a link will be provided for 30 days after the date of the session.
 

 
What program communications can I expect once I register?
Once you register for a Live Online program, you will receive a welcome email with further information including how to access the Dale Carnegie Digital Learning Portal, login to your session when the date and time arrives, and access any program materials available.
 
If you have registered in advance, you will also receive a reminder email two days prior to your program’s date. After the program concludes, you will also receive a follow-up email.
 
If you find you are not receiving any of these emails, please check your email spam or junk folder as it is possible it was misclassified by your email application.
   
 
 
Can I attending using my mobile device?
Yes, to some extent. You will need to download an app appropriate for your device, so please visit: 

http://www.adobe.com/products/adobeconnect/feature-details/adobe-connectmobile.html

Please note that some features are not available on some mobile devices.

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How can I contact Dale Carnegie Digital with questions I have about my Live Online session?

Phone:  1-855-820-9200 (Mon-Fri ,  8AM-5PM Eastern and during all scheduled Live Online Sessions)

Email:  DaleCarnegieDigital@dalecarnegie.com.