The Santa Clara Valley Bank (SCV Bank) is a three-branch bank based in California with about $115 million in assets.
"Morale became less than optimal and consequently, a kind of oppressive air pervaded the SCVBank work culture. Our teams lack motivation to lucratively meet the needs of the market unfortunately slowed the growth of our new branch" said Michael Hause, CEO.
Dale Carnegie Training put SCVBank through an intensive Team Member Engagement program. Dale Carnegie Training specialists helped implement organizational changes as well as assess and strengthen SCVBank's strategic planning process.
SCVBank has experienced outstanding bottom-line performance over the past sixth months. The changes that were made effected all of the company; from morale and communication to error rate and customer service.