Igniting Workplace Enthusiasm
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Case Studies

Dale Carnegie Training partners with companies and organizations of all sizes to produce measurable business results.

Delta Dental
With roots going back to 1954, Delta Dental is the largest and oldest dental plan administrator in the United States.
 

Business Challenge 

Delta Dental of Arkansas is an organization rich in talent, but needed additional managerial skills. Many middle managers were not adequately prepared to fulfill all their day-to-day responsibilities and to resolve conflicts arising among their staffs, resulting in growing discontent and high turnover. 

Solution 

Dale Carnegie Training recommended a two-phased training approach: the Leadership Training for Managers to improve leadership skills and the Dale Carnegie Course to boost individuals' confidence and communication skills. The participants put theory into practice while developing business solutions to help improve Delta's operational efficiency and productivity. 
 

Results 

Dale Carnegie Training helped Delta Dental identify opportunities to meet its operational, productivity, and efficiency goals and to reduce costs and improve its service capabilities. As workers grew in self-confidence, their productivity improved. Communication and collaboration, within different areas of the organization, also flourished. As a result, Delta Dental reached record performance in operations and discovered what it had in common within itself, the stronger and more unified it became.

"The Dale Carnegie programs are second to none. Last year, we had our best operational year, our best financial year, and our best year of growth in the company's history. That happened because our people had been very well trained to do their jobs very efficiently and to inspire others to do the same. Dale Carnegie has so much experience in this type of training worldwide."

- Ed Choate, President and CEO, Delta Dental Arkansas
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Curriculum Areas

The competencies taught through our iMAP process are delivered through six different curriculum areas. Select your area of interest below to learn more.
Team Member EngagementLeadership DevelopmentSales
Effectiveness
Customer
Service
Presentation EffectivenessProcess
Improvement
 

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