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Dale Carnegie Digital and Jeffrey Gitomer join forces to create a dynamic sales presentations program designed for sales professionals who need to ramp up their closing ratios. This live on-line program is a blend of time tested Dale Carnegie presentation principles and sales methodologies; and the knowledge and expertise of sales authority and author, Jeffrey Gitomer. The program is designed to accelerate skills for both online and face-to-face presentations. In this dynamic session, you will learn strategies to transfer your message and get others to listen to you; how to make the most of your personality, voice, and body language in your sales presentation; when to end and ask for the sale to close the deal. Most importantly, you will reignite your confidence and passion for your product.
Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.
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Dale Carnegie outlined four ways that people evaluate us: what we say, how we say it, what we do, and how we do it. These tenets hold true for any presentation, whether delivered face-to-face or online. An online presentation delights its audience only when voice, visuals and technology come together to deliver a high impact engaging experience. Distractions are the norm; interactive and powerfully simple presentations are the solution. By practicing Dale Carnegie principles, masterfully using technology, and creating superior visuals, online presentations become dynamic and powerful. Join us for this session where you will learn how to break the mold of boring webinars and set the standard for Online Presentations! How to Present Online is part of the Keys To Success Webinar Series.
Our online learning environment is designed to be engaging, interesting, informative, and above all, interactive. We want your experience to be great, so that you can apply useful Dale Carnegie principles in your work and personal life. This FREE, 30-minute, interactive session introduces you to the Live Online experience, tests your audio connection, and teaches you how to use the many learning tools used in Dale Carnegie Digital webinars, workshops, and seminars.
Customer service is a significant part of the entire customer experience. By applying key principles to strengthen relationships and by maintaining your attitude and professionalism in all customer service situations, you and your organization can differentiate yourselves from the competition. In this Live Online workshop, you will discuss taking 100% responsibility for customer service. Each time an internal or external customer comes into contact with you, your attitude is showing. You will apply Dale Carnegie principles and identify ways to maintain a friendly, low pressure and high service environment that makes customers want to come back to you in the future.
Negative attitudes spread to the point where they eventually affect performance and decision-making. That's the bad news. The good news is that enthusiasm and positive attitudes spread just as quickly and affect performance just as much -- in the right direction. Overcoming Workplace Negativity with Enthusiasm is a live online program that will show you how to use Dale Carnegie's proven ways to prevent the naysayers, whiners and downers from robbing you and your group of the energy to succeed. In just 3 hours, you'll learn specific techniques for dealing with that burned-out feeling so that you can lead with confidence and enthusiasm. Take a positive step toward success right now.
Organizations have changed – there is now a mix of top-down authority and work where no single person is always “the boss.” Between matrix organizations, flatter structures, contracting, and outsourcing, success often depends on gaining the cooperation of people and resources that you do not have direct authority over. Great leaders and managers find success through influence and negotiation. They focus first on gaining employees’ respect and trust. They build up credibility through consistent action and leadership. They listen and provide support, thereby laying the groundwork for future support and influence. In this Keys to Success Webinar, you will learn the characteristics you need to have, and actions you need to take, to get maximum results from people who don’t work directly for you. You’ll learn how to influence others by building authentic trust, credibility, and respect, thereby gaining their willing cooperation when you need it most. Getting Results Without Authority is part of the Keys To Success Webinar Series.
Part of successful organizational leadership is having the ability to assert the power of your position without intimidating others to the point where they are hesitant to take initiative. For staff members to respect you, they need to feel that you are approachable and able to keep your emotions in check. By applying Dale Carnegie's principles, and by gaining the willing cooperation of others, you become a catalyst for beneficial outcomes for your colleagues, customers, and yourself.
Successful Public Speaking uses the foolproof methods of Dale Carnegie to turn the participant from a nervous novice into a confident presenter. Dale Carnegie believed that public speaking is a skill to be learned, not an inborn trait. He validated that belief year after year by turning out the most accomplished speakers in the world. In this session, participants will learn the very same skills that Dale Carnegie himself used to create generations of politicians, community leaders, and successful business people. To master the art of public speaking learners need to eliminate discomfort and boost confidence, and understand the key elements of opening, message delivery, closing, and question and answer.
In this interactive, one-hour webinar, you will learn how to gain commitment more easily by conducting the early phases of the sale skillfully. Over-emphasis on closing can feel like a manipulative technique to the buyer and can strain the relationship. The key is to build the relationship throughout the sales process by appealing to buyer emotions and motives. Doing so will improve close ratios and lead to more successful sales.
Disagreements are not only inevitable but a natural dynamic between people. Left unresolved, they can waste time and energy, create tension in relationships, and negatively impact productivity and happiness. In this webinar, you will gain insights into your personality and reactions when dealing with differences of opinions surrounding your "hot buttons." You'll be able to give others the benefit of the doubt and use a formula to disagree agreeably with others. Disagreeing in an agreeable way promotes peaceful, positive outcomes.
This workshop provides effective coaching techniques and other tools to help close the gap between expected performance and actual results. After completing this session, participants will coach for improved performance by following a step-by-step process and use the appraisal meeting to focus on future growth and training for others.
In this webinar, you will learn to build on your strengths, advocate for what you need to be successful and use the right language to do so. You will learn strategies to boost your confidence, 10 tips to build assertiveness, and the Dale Carnegie principles of cooperation to influence and effectively lead your team.