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In this Keys to Success Webinar, you will learn techniques to help you remember names when you need them. They are the basis for being able to more effectively grow and tap into your network of contacts. Find out which tools and formulas you can use that will help you remember the name of just about any person you will ever meet!
Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.
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Cold calling has never been tougher. As soon as the prospect figures out you're a sales person the immediate responses are "no budget," "we're in a purchasing freeze", or "call me in six months if things are any better."But we all know that there is always money available to buy something that provides real value to the prospect. The trick is to get your value proposition in front of the prospect in such a compelling way that you turn off the automatic "no" response.
Leading a team of diverse generations can be an incredibly rich and productive experience when you have the skills in place to capitalize on the strengths of each generation. This program provides insights and tools to help you turn the attitudes and skills each generation brings to the table into powerful performance drivers. You will learn the approaches that will most often help you lead members of each generation, resulting in an engaging and productive work environment for everyone.
This workshop provides effective coaching techniques and other tools to help close the gap between expected performance and actual results. After completing this session, participants will coach for improved performance by following a step-by-step process and use the appraisal meeting to focus on future growth and training for others.
Left unresolved, disagreements with others can waste time and energy, and also negatively impact productivity. For many, the normal reaction is to avoid disagreements in order to maintain a peaceful work environment. Yet we can gain so much from those with whom we disagree if we can learn to view these situations as learning opportunities, and deal with them in an agreeable and professional way. In this webinar, you will gain insights into your personality and reactions when dealing with differences of opinion surrounding your "hot buttons." You will learn to give others the benefit of the doubt and how to practice expressing yourself in a way that promotes acceptance, agreeable outcomes, and improved productivity.
Nothing can destroy productivity, derail projects, and damage your reputation faster than workplace conflict. Whether it smolders just beneath the surface or becomes open warfare, conflict can paralyze your group, department, or the entire organization. And once initiated, the unpleasant task of resolving conflicts falls on your shoulders. Based on the time-tested principles from the new book How to Win Friends and Influence People in the Digital Age, this program prescribes the best approaches for effectively dealing with conflicts, so you can resolve issues while maintaining positive relationships. Learn to diagnose conflict before it intensifies, apply appropriate conflict resolution techniques to specific situations, and remain poised when tension is high.
In order to be a truly effective manager, you must be comfortable delegating work and ensuring your employees are accountable for delivery. With a fine line between delegating and "dumping", it is important to follow specific steps that make assignments clear and create a sense of ownership among team members while also maintaining overall control. Effective delegation helps develop individuals and achieve specific organizational outcomes. Learn how to identify who is ready for delegation using a reliable and collaborative process, and become prepared to determine "who will do what, when, and to what standard?" in your day-to-day role.
Applying a proven negotiations process helps people know where they are going and how to plan for success. In this two-hour workshop, you will learn techniques such as building rapport; analyzing the actions, needs, and agendas of all parties; using effective strategies such as presenting alternatives; bargaining in good faith; and finalizing agreements so that everyone "wins" something they want. By doing so you will be able to gain cooperation and increase the likelihood that future interactions will be positive.
Employees are open to influence and motivation. "If you tell me what to do, I will do it to protect my job. But if you inspire me to do it, I will do it to the best of my ability." Supervisors who understand this simple truth and know how to apply it are the ones who generate results in today's organizations. Great managers develop high-performance teams that get results because they know how to lead a team, not just manage it. This program will smooth your transition from individual contributor to supervisor to leader. You will learn the basics like delegation, time management, and performance appraisal techniques, and gain insights into the more advanced aspects of leadership needed to inspire and motivate teams.
Our online learning environment is designed to be engaging, interesting, informative, and above all, interactive. We want your experience to be great, so that you can apply useful Dale Carnegie principles in your work and personal life. This FREE, 30-minute, interactive session introduces you to the Live Online experience, tests your audio connection, and teaches you how to use the many learning tools used in Dale Carnegie Digital webinars, workshops, and seminars.
To achieve your strategic objectives, you first need to learn what motivates employees to work to their full potential. Secrets of Motivation will teach you how to become a leader who is known for getting results through people. You’ll learn to build effective relationships, encourage commitment, and harness innovation in your work environment.
Great conversationalists are able to find connections with others by asking the right questions and learning team members' likes and dislikes. As a result of these relationships, trust is formed and teamwork comes more naturally. In this fast-paced webinar, you will hone the skills needed to have powerful conversations that will improve professional relationships, build trust, and get real results.
Organizations have changed – there is now a mix of top-down authority and work where no single person is always “the boss.” Between matrix organizations, flatter structures, contracting, and outsourcing, success often depends on gaining the cooperation of people and resources that you do not have direct authority over. Great leaders and managers find success through influence and negotiation. They focus first on gaining employees’ respect and trust. They build up credibility through consistent action and leadership. They listen and provide support, thereby laying the groundwork for future support and influence. In this Keys to Success Webinar, you will learn the characteristics you need to have, and actions you need to take, to get maximum results from people who don’t work directly for you. You’ll learn how to influence others by building authentic trust, credibility, and respect, thereby gaining their willing cooperation when you need it most. Getting Results Without Authority is part of the Keys To Success Webinar Series.
Successful Public Speaking uses the foolproof methods of Dale Carnegie to turn the participant from a nervous novice into a confident presenter. Dale Carnegie believed that public speaking is a skill to be learned, not an inborn trait. He validated that belief year after year by turning out the most accomplished speakers in the world. In this session, participants will learn the very same skills that Dale Carnegie himself used to create generations of politicians, community leaders, and successful business people. To master the art of public speaking learners need to eliminate discomfort and boost confidence, and understand the key elements of opening, message delivery, closing, and question and answer.
When you are as interested in the customer’s success as you are in your own success, you build confidence and trust. Customers want to know that you are looking out for their best interests. In this module, you increase your awareness and skill in approaching clients. You discuss the stereotypes of high-pressure salespeople and how that affects your relationship with customers. You will commit to avoid actions that reinforce negative stereotypes and apply skills that build trust with customers.