Igniting Workplace Enthusiasm
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January 2013 Events

 
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28
Kickoff to the Dale Carnegie Live Online Experience
Event Details:
Monday, January 28, 2013
11:00 AM - 11:30 AM
Online
Our online learning environment is designed to be engaging, interesting, informative, and above all, interactive. We want your experience to be great, so that you can apply useful Dale Carnegie principles in your work and personal life. This FREE, 30-minute, interactive session introduces you to the Live Online experience, tests your audio connection, and teaches you how to use the many learning tools used in Dale Carnegie Digital webinars, workshops, and seminars.
 
Want to know more? Learn what to expect!
 
 
Handling Customer Complaints
Event Details:
Monday, January 28, 2013
01:00 PM - 04:00 PM
Online
Customers complain. What is important is how you handle those complaints when they arise: Do you follow a consistent process, treating each customer with equal understanding and empathy? Do you resolve their complaints in a way that earns their trust and their continued business? Effectively resolving complaints is a way to reduce stress, build relationships, and improve customer loyalty and retention.
 
Please note: In order to have an optimal learning experience, each participant should be registered as an individual, and use their own computer to attend the program. If you would like to register a group of participants, please update the quantity field below as appropriate, and then fill in the information for each participant.
 
 
How to Present Online
Event Details:
Monday, January 28, 2013
09:00 AM - 10:00 AM
Online
Successful organizations today must communicate quickly and effectively across geographic boundaries. Presenting online is often the best solution to get information and training to the people who need it most, when they need it. If you are tasked to be the next online presenter in your organization, this session will help you shine!
Want to know more? Learn what to expect!
 
29
How to Cold Call and Build New Customers
Event Details:
Tuesday, January 29, 2013
02:00 PM - 05:00 PM
Online
If you're like most sales people you can think of a million excuses not to cold call because - let's face it - you hate it. The rejection and sense of failure are tough to take. But cold calling is necessary to success since new business often accounts for as much as 50% of your production. Take the stress out of cold-call days and improve your hit ratio.
 
Want to know more? Learn what to expect!
 
 
 
30
Managing Customer Expectations
Event Details:
Wednesday, January 30, 2013
09:00 AM - 12:00 PM
Online
It is a simple truth: customers continue to do business with organizations that deliver on what they promise and who have treated them fairly. You have far more potential to develop long lasting relationships and future business success by managing customer expectations in a consistent way. Acquire the tips you need to set, monitor, and influence customer expectations for greater business impact.
 
Want to know more? Learn what to expect!
 
 
31
Successful Public Speaking
Event Details:
Thursday, January 31, 2013
02:00 PM - 05:00 PM
Online
Successful Public Speaking uses the foolproof methods of Dale Carnegie to turn the participant from a nervous novice into a confident presenter. Dale Carnegie believed that public speaking is a skill to be learned, not an inborn trait. He validated that belief year after year by turning out the most accomplished speakers in the world. In this session, participants will learn the very same skills that Dale Carnegie himself used to create generations of politicians, community leaders, and successful business people.
 
Want to know more? Learn what to expect!
 
01
Compelling Sales Presentations
Event Details:
Friday, February 01, 2013
10:00 AM - 01:00 PM
Online
This 3-hour Live Online workshop is designed for sales people who want to increase their close rates through more effective presentations. The program provides an overview and flow of a sales presentation and highlights the ideas that people need to know and practice to get started. In addition to sales presentations, it emphasizes how we should present ourselves in any situation. It is especially useful for people involved in consultative selling.
 

Want to know more? Learn what to expect!

 
 
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