Igniting Workplace Enthusiasm
  Print 

VIEW: summary month week all
Display Mode: calendar list
/
Previous July 13, 2014 - July 19, 2014 Next
 
 
 

July 2014 Events

 
Sunday Monday Tuesday Wednesday Thursday Friday Saturday
13
14
Attitudes for Service
Event Details:
Monday, July 14, 2014
11:00 AM - 02:00 PM
Online

Length: 3-hour Live Online Workshop


Customer service is a significant part of the entire customer experience. By applying key principles to strengthen relationships and by maintaining your attitude and professionalism in all customer service situations, you and your organization can differentiate yourselves from the competition. In this Live Online workshop, you will discuss taking 100% responsibility for customer service. Each time an internal or external customer comes into contact with you, your attitude is showing. You will apply Dale Carnegie principles and identify ways to maintain a friendly, low pressure and high service environment that makes customers want to come back to you in the future.

 
Performance Reviews That Motivate
Event Details:
Monday, July 14, 2014
12:00 PM - 01:00 PM
Online

Length: 1-hour Live Online Webinar


Let's face it. We don't often think that "performance review" and "motivation" belong in the same sentence. Performance reviews can cause anxiety in the associates being appraised and the manager responsible for conducting them. An effective performance review can be an opportunity for honest, open conversation about positive and negative results. It can inspire and engage people when it is focused on plans for the future. By setting expectations and helping associates to create achievable targets well in advance, then coaching and providing adequate feedback throughout the year, performance management becomes part of the culture rather than a dreaded annual event. People support what they help to create. Very few people are motivated by criticism. In this fast-paced webinar, explore ways to conduct RAVE performance reviews and plan your performance conversations so that staff members feel encouraged, inspired and ready to exceed expectations. Performance Reviews that Motivate is part of the Keys To Success Webinar Series.

 
Secrets of Motivation
Event Details:
Monday, July 14, 2014
03:00 PM - 05:00 PM
Online

Length: 2-hour Live Online Workshop


To achieve your strategic objectives, you first need to learn what motivates employees to work to their full potential. Secrets of Motivation will teach you how to become a leader who is known for getting results through people. You’ll learn to build effective relationships, encourage commitment, and harness innovation in your work environment.

 
15
Appeal to Buyer Motives to Close More Sales
Event Details:
Tuesday, July 15, 2014
12:00 PM - 01:00 PM
Online

Length: 1-hour Live Online Webinar


In this interactive, one-hour webinar, you will learn how to gain commitment more easily by conducting the early phases of the sale skillfully. Over-emphasis on closing can feel like a manipulative technique to the buyer and can strain the relationship. The key is to build the relationship throughout the sales process by appealing to buyer emotions and motives. Doing so will improve close ratios and lead to more successful sales.

 
The Art of In-Person Conversations
Event Details:
Tuesday, July 15, 2014
03:00 PM - 04:00 PM
Online

Length: 1-hour Live Online Webinar


The best way to create the foundation for relationship building is by getting to know others as individuals. Great conversationalists ask the right questions and learn others' likes and dislikes. As a result of these relationships, trust is formed and conversations come more naturally. In this fast-paced webinar, hone the skills needed to have in-person conversations that will facilitate stronger personal relationships, build trust, and produce greater harmony with others.

 
16
Managing Conflict in the Workplace
Event Details:
Wednesday, July 16, 2014
11:00 AM - 02:00 PM
Online

Length: 3-hour Live Online Workshop


Nothing can destroy productivity, derail projects, and damage your reputation faster than workplace conflict. Whether it smolders just beneath the surface or becomes open warfare, conflict can paralyze your group, department, or the entire organization. And once initiated, the unpleasant task of resolving conflicts falls on your shoulders. Based on the time-tested principles from the new book How to Win Friends and Influence People in the Digital Age, this program prescribes the best approaches for effectively dealing with conflicts, so you can resolve issues while maintaining positive relationships. Learn to diagnose conflict before it intensifies, apply appropriate conflict resolution techniques to specific situations, and remain poised when tension is high.

 
Create Your Work-Life Breakthrough
Event Details:
Wednesday, July 16, 2014
01:00 PM - 02:00 PM
Online

Length: 1-hour Live Online Webinar


Most of us aspire to live a balanced life. We want to spend the appropriate amount of time and energy in each aspect of our lives. Yet, often our lives fall out of balance due to workplace stress or changes, an accident or injury, an unpredicted event, or even a small worry that grows larger with each passing day. By analyzing our current levels of energy and focus in each aspect of life – work, family, health, community, spirituality, social life, and finances – we can determine how satisfied we are with each, identify potential stressors, and plan a course of action based on what is truly important to us. In this session you will explore useful tips and actions that can help you regain your sense of balance. Create Your Work-Life Breakthrough is part of the Keys To Success Webinar Series.

 
Kickoff to the Dale Carnegie Live Online Experience
Event Details:
Wednesday, July 16, 2014
03:00 PM - 03:30 PM
Online

Length: 30-minute Live Online Presentation


Our online learning environment is designed to be engaging, interesting, informative, and above all, interactive. We want your experience to be great, so that you can apply useful Dale Carnegie principles in your work and personal life. This FREE, 30-minute, interactive session introduces you to the Live Online experience, tests your audio connection, and teaches you how to use the many learning tools used in Dale Carnegie Digital webinars, workshops, and seminars.

 
17
Lead Change Effectively
Event Details:
Thursday, July 17, 2014
11:00 AM - 01:00 PM
Online

Length: 2-hour Live Online Workshop


In this two-hour Live Online workshop we will examine the challenges of change leadership and the mistakes that often result. We will incorporate principles for leading organizational change, leading individuals during times of change, and managing our own reactions to change. Out of this discussion, you will create a draft of a change leadership plan. By creating and following through on this plan, you can take a more organized approach to leading organizational change.

 
Getting Results without Authority
Event Details:
Thursday, July 17, 2014
01:00 PM - 02:00 PM
Online

Length: 1-hour Live Online Webinar


Organizations have changed – there is now a mix of top-down authority and work where no single person is always “the boss.” Between matrix organizations, flatter structures, contracting, and outsourcing, success often depends on gaining the cooperation of people and resources that you do not have direct authority over. Great leaders and managers find success through influence and negotiation. They focus first on gaining employees’ respect and trust. They build up credibility through consistent action and leadership. They listen and provide support, thereby laying the groundwork for future support and influence. In this Keys to Success Webinar, you will learn the characteristics you need to have, and actions you need to take, to get maximum results from people who don’t work directly for you. You’ll learn how to influence others by building authentic trust, credibility, and respect, thereby gaining their willing cooperation when you need it most. Getting Results Without Authority is part of the Keys To Success Webinar Series.

 
Present Complex Information
Event Details:
Thursday, July 17, 2014
03:00 PM - 04:00 PM
Online

Length: 1-hour Live Online Webinar


In this interactive, one-hour webinar, you will focus on how to better present on topics you know well but your audience considers complex or full of new information. The key is to plan out the best approach for listeners so that they can more easily receive the information. Sequencing information in a logical way and in manageable chunks helps them stay engaged, and analogies can be a critical tool for connecting with what your audience already understands. You'll walk away with other best practices for support materials, visuals, and presentation delivery that will help you plan for your next presentation.

 
Coaching for Improved Performance
Event Details:
Thursday, July 17, 2014
01:00 PM - 03:00 PM
Online

Length: 2-hour Live Online Workshop


This workshop provides effective coaching techniques and other tools to help close the gap between expected performance and actual results. After completing this session, participants will coach for improved performance by following a step-by-step process and use the appraisal meeting to focus on future growth and training for others.

 
Outstanding Customer Service
Event Details:
Thursday, July 17, 2014
04:00 PM - 05:00 PM
Online

Length: 1-hour Live Online Webinar


In this interactive, one-hour webinar, you will be given a simple yet effective eight-step process for resolving complaints, as well as some key guidelines to follow in dealing with challenging customers. You will also learn the five approaches to engage customers and build loyalty, and a useful process for gaining customer referrals without being pushy or aggressive.

 
18
Managing Customer Expectations
Event Details:
Friday, July 18, 2014
12:00 PM - 03:00 PM
Online

Length: 3-hour Live Online Workshop


It is a simple truth: customers continue to do business with organizations that deliver on what they promise and who have treated them fairly. You have far more potential to develop long lasting relationships and future business success by managing customer expectations in a consistent way. In this session, you examine ways that you can exceed your customers’ expectations by setting, monitoring, and influencing their expectations. You start by determining their initial expectations and the reasons for each. Then you proactively set realistic expectations with the customer, leverage sure-fire ways to exceed them, and follow an ongoing and consistent process to manage customer expectations in the future.


 

 
Build a High Performing Virtual Team
Event Details:
Friday, July 18, 2014
02:00 PM - 03:00 PM
Online

Length: 1-hour Live Online Webinar


What does it take to build and manage a successful virtual team? Dispersed workforces are today's norm, and while virtual teams can be similar to traditional ones, leaders can no longer rely on only face-to-face communication and team building methods to build a productive virtual team. The digital age is changing the way we work, play, communicate and think. It is an exciting frontier that rewards those that step up to the challenge and develop new levels of competence. While it may seem difficult to keep pace with technological changes, the abundance of new, user-friendly tools actually make it easier to lead and collaborate across distance than ever before. This Live Online webinar introduces the tools, attitudes and actions leaders need to encourage maximum performance in team members.




 
Dream Big, Focus Small: Achieve SMARTER Goals
Event Details:
Friday, July 18, 2014
12:00 PM - 01:00 PM
Online

Length: 1-hour Live Online Webinar


In this fast-paced, one-hour Live Online webinar you will learn how to create such SMARTER goals for personal and professional success. You will see why it is important to both dream big, but then focus small, to overcome common obstacles. And you'll walk away with ten tips that can be key to achieving results and improving your performance.

 
Delegation
Event Details:
Friday, July 18, 2014
10:00 AM - 01:00 PM
Online

Length: 3-hour Live Online Workshop


In order to be a truly effective manager, you must be comfortable delegating work and ensuring your employees are accountable for delivery. With a fine line between delegating and "dumping", it is important to follow specific steps that make assignments clear and create a sense of ownership among team members while also maintaining overall control. Effective delegation helps develop individuals and achieve specific organizational outcomes. Learn how to identify who is ready for delegation using a reliable and collaborative process, and become prepared to determine "who will do what, when, and to what standard?" in your day-to-day role.

 
19
 
 

780 Third Ave C-1, New York, NY 10017, US
P. | Toll Free. 800.231.5800

Follow us on

 
© 2014 Dale Carnegie & Associates, Inc.. All Rights Reserved.
Website design and development by Americaneagle.com