Use the filters below to find the training you're looking for.
See All Offerings
The list of stress factors in today's world grows longer every day. People react differently to living in this pressure cooker. Some become aggressive while others become passive or just shut down altogether. Regardless of the reaction, the results are the same – personal and organizational productivity grind to a halt, creativity dies, and momentum vanishes. Now you can do something about the destructive forces of stress in the workplace. Learn to assess your current reactions to stress so that you can stop worrying and start working up to your full potential.
In order to be a truly effective manager, you must be comfortable delegating work and ensuring your employees are accountable for delivery. With a fine line between delegating and "dumping", it is important to follow specific steps that make assignments clear and create a sense of ownership among team members while also maintaining overall control. Effective delegation helps develop individuals and achieve specific organizational outcomes. Learn how to identify who is ready for delegation using a reliable and collaborative process, and become prepared to determine "who will do what, when, and to what standard?" in your day-to-day role.
Our online learning environment is designed to be engaging, interesting, informative, and above all, interactive. We want your experience to be great, so that you can apply useful Dale Carnegie® principles in your work and personal life. Plan to attend this event using your own computer and audio connection. Success is all about interaction, so participate actively using all of the methods available to you. Remember that others are depending on you to keep the session running smoothly and generate an unforgettable experience. Participants consistently tell us that the major benefit of these sessions is the information that is exchanged among the group, so we encourage and value your contributions.
Employees are open to influence and motivation. "If you tell me what to do, I will do it to protect my job. But if you inspire me to do it, I will do it to the best of my ability." Supervisors who understand this simple truth and know how to apply it are the ones who generate results in today's organizations. Great managers develop high-performance teams that get results because they know how to lead a team, not just manage it. This program will smooth your transition from individual contributor to supervisor to leader. You will learn the basics like delegation, time management, and performance appraisal techniques, and gain insights into the more advanced aspects of leadership needed to inspire and motivate teams.
For 100 years, professionals have turned to Dale Carnegie's powerful books and winning interactive seminars to help them reach new levels of professional and personal success. His name is synonymous with How to Win Friends and Influence People – setting the standard for interpersonal effectiveness –with tenets that are as valid now as when the book was first written. Learn to achieve results by communicating professionally and confidently in business situations. Become effective expressing your ideas in ways that are heard, and help you generate enthusiasm from managers, co-workers, staff, and clients.
Successful Sales leaders play a major role in ensuring the workplace is engaging in a positive way. The relationship between a leader and his or her team members is one of the primary indicators of employee engagement. When you take an active role in goal setting and hold people accountable in a supportive way, people on your team feel that what they do makes a difference and are more likely to be engaged in achieving results. Leaders take pride in their team members’ accomplishments, “catch them doing something right,” and regularly recognize achievements. In addition to ongoing individual feedback, a thoughtfully planned and well run weekly sales meeting is an opportunity to build camaraderie and hold teams accountable.
Several factors have led to the emergence of a new form of team working. As Virtual Private Networks, Wi-Fi, and low-cost communication methods such as instant messaging and video chat become more reliable and commonplace, home-working and teleworking become an option for many teams. This option has provided organizations with numerous economic alternatives to the traditional face-to-face team structure. Overall, virtual teams are very similar to traditional teams. However, communication and team building occur more naturally in face-to-face teams. Because of this, leaders of virtual teams should take deliberate actions to build in activities and practices that are vital to team success. This program will help equip leaders with the knowledge and skills necessary to lead virtual teams to new levels of effectiveness.
The extent to which you will be successful as a leader is conditioned on your ability to influence others at all levels of your organization. Now you can take charge of how others see you. Learn to tap into your latent power, unleash your inner attitudes of confidence and enthusiasm, and build your visibility in the organization. Become more assertive and say "no" when you need to, eliminating confusion over "who’s in charge." This intensive, interactive online program begins by helping you see yourself as others see you. What image do you project? Are you hesitant or confident? Are you shy or assertive? Are you controlled by the situation or in charge? Then our expert coaches will help you build on your strengths and eliminate weaknesses, developing the kind of winning attitudes that all successful leaders have.
Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.
Have you ever been awed by people who always seem to know what to say and how to say it in any situation? They have mastered the art of communicating with diplomacy, tact, and confidence. This is perhaps the single most import skill to influence people and drive results. Learn how to determine if your image is sending the wrong message and gain a flexible communication style with an awareness of your word choices, tone, and body language. Develop the skills to disagree agreeably, communicate more effectively through active listening, and control your own "hot buttons" – right from your own desk!
Negative attitudes spread to the point where they eventually affect performance and decision-making. That's the bad news. The good news is that enthusiasm and positive attitudes spread just as quickly and affect performance just as much -- in the right direction. Overcoming Workplace Negativity with Enthusiasm is a live online program that will show you how to use Dale Carnegie's proven ways to prevent the naysayers, whiners and downers from robbing you and your group of the energy to succeed. In just 3 hours, you'll learn specific techniques for dealing with that burned-out feeling so that you can lead with confidence and enthusiasm. Take a positive step toward success right now.
Do you feel like a virtual prisoner to an endless flow of e-mails, voice messages, meetings, projects, and documents that all demand your immediate attention? Do you find yourself getting stressed out by unrealistic demands and expectations feom multiple sources? Does it seem like you're constantly swimming against the tide? If so, then it's time to change your perspective and take control. This seminar offers practical techniques to help you focus on results, not tasks. Undo destructive habits and consciously choose to establish healthy, productive habits that yield long term benefits. You'll learn how to lock out mental distractions so that you can eliminate time wasters and concentrate on your priorities.
Dale Carnegie Digital and Jeffrey Gitomer join forces to create a dynamic sales presentations program designed for sales professionals who need to ramp up their closing ratios. This live on-line program is a blend of time tested Dale Carnegie presentation principles and sales methodologies; and the knowledge and expertise of sales authority and author, Jeffrey Gitomer. The program is designed to accelerate skills for both online and face-to-face presentations. In this dynamic session, you will learn strategies to transfer your message and get others to listen to you; how to make the most of your personality, voice, and body language in your sales presentation; when to end and ask for the sale to close the deal. Most importantly, you will reignite your confidence and passion for your product.
It is a simple truth: customers continue to do business with organizations that deliver on what they promise and who have treated them fairly. You have far more potential to develop long lasting relationships and future business success by managing customer expectations in a consistent way. In this session, you examine ways that you can exceed your customers’ expectations by setting, monitoring, and influencing their expectations. You start by determining their initial expectations and the reasons for each. Then you proactively set realistic expectations with the customer, leverage sure-fire ways to exceed them, and follow an ongoing and consistent process to manage customer expectations in the future.