Igniting Workplace Enthusiasm
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May 2013 Events

 
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Attitudes for Service
Event Details:
Monday, May 06, 2013
09:00 AM - 12:00 PM
Online

Your customers reevaluate their purchasing decisions every day, and every customer service interaction may bias them toward staying with your company, or moving away from it. Long-term customer satisfaction is built through serial expressions of helpfulness, respect, and genuine interest. Exceptional service drives customer loyalty and creates clients who will be champions for your organization, while service mishaps and perceived slights may result in a bad customer experience or worse – a lost customer. This course teaches you to become completely responsible for the attitude you convey every time you come into contact with your customer.

 
Kickoff to Online Learning: Maximize Your Online Learning
Event Details:
Monday, May 06, 2013
09:00 AM - 09:30 AM
Online

Our online learning environment is designed to be engaging, interesting, informative, and above all, interactive. We want your experience to be great, so that you can apply useful Dale Carnegie® principles in your work and personal life. Plan to attend this event using your own computer and audio connection. Success is all about interaction, so participate actively using all of the methods available to you. Remember that others are depending on you to keep the session running smoothly and generate an unforgettable experience. Participants consistently tell us that the major benefit of these sessions is the information that is exchanged among the group, so we encourage and value your contributions.

 
07
Time Management
Event Details:
Tuesday, May 07, 2013
10:00 AM - 01:00 PM
Online
FOUR-SESSION SEMINAR -- This seminar offers practical techniques to help you focus on results, not tasks. Undo destructive habits and consciously choose to establish healthy, productive habits that yield long term benefits. You'll learn how to lock out mental distractions so that you can eliminate time wasters and concentrate on your priorities.
 
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Marshall Goldsmith - What Got You Here Won't Get You There
Event Details:
Tuesday, May 07, 2013
02:00 PM - 05:00 PM
Online

TWO-SESSION WORKSHOP -- Dale Carnegie Digital® is excited to partner with Marshall Goldsmith to make one of the most effective management development methodologies accessible, convenient, live and online! Experience the merging of our world-renowned training and that of leadership development expert, executive coach and author, Marshall Goldsmith from his New York Times best seller and Wall Street Journal #1 business book, What Got You Here Won’t Get You There.

Want to know more? Learn what to expect!
 
 
Build a High Performing Virtual Team
Event Details:
Tuesday, May 07, 2013
01:00 PM - 02:00 PM
Online

Dale Carnegie Digital® presents the next webinar in the Keys to Success series, Secrets of High Performing Virtual Teams. Do you know the keys to successfully managing a virtual team? Dispersed workforces are today’s norm, and while virtual teams are similar to traditional teams, you can no longer rely upon the communication and team building that occurs naturally in face-to-face environments. As a leader of virtual teams, you must take deliberate actions to build productive teamwork. This webinar provides an introduction to the tools and attitudes necessary for effectiveness in the digital age. The digital age is changing how we work, play, communicate and think. It is an exciting frontier that rewards those who leverage the power that it presents. Competing in the new environment will require higher levels of competence. While it may seem challenging to keep up with the pace of technology, the good news is that tools are evolving so quickly that they are easier to learn and use than ever before. A Handout is included. Secrets of High Performance Virtual Teams is part of the Keys To Success Webinar Series.

 
08
How to Win Friends and Influence Business People - Live Online
Event Details:
Wednesday, May 08, 2013
01:00 PM - 04:00 PM
Online

FOUR-SESSION SEMINAR -- Based on the classic teachings from the book How to Win Friends and Influence People, this live online event from Dale Carnegie Training will show you ways to achieve enlightened interpersonal effectiveness. You'll gain a holistic perspective by looking at what triggers you, and how your attitude affects communication outcomes.

Want to know more? Learn what to expect!
 
 
Step Up to Leadership
Event Details:
Wednesday, May 08, 2013
09:00 AM - 12:00 PM
Online

Employees are open to influence and motivation. "If you tell me what to do, I will do it to protect my job. But if you inspire me to do it, I will do it to the best of my ability." Supervisors who understand this simple truth and know how to apply it are the ones who generate results in today's organizations. Great managers develop high-performance teams that get results because they know how to lead a team, not just manage it. This program will smooth your transition from individual contributor to supervisor to leader. You will learn the basics like delegation, time management, and performance appraisal techniques, and gain insights into the more advanced aspects of leadership needed to inspire and motivate teams.

 
09
Confident, Assertive, in Charge: Developing the Attitudes of Leadership
Event Details:
Thursday, May 09, 2013
10:00 AM - 01:00 PM
Online
FOUR-SESSION SEMINAR -- Now you can learn to tap into your latent power, unleash your inner attitudes of confidence and enthusiasm and build your visibility in the organization at Confident, Assertive, In Charge: Developing the Attitudes of Leadership. Take that first step in transforming yourself from a follower into a leader- right from your desk.
 

Want to know more? Learn what to expect!

 
 
How to Communicate with Diplomacy and Tact - Live Online
Event Details:
Thursday, May 09, 2013
02:00 PM - 05:00 PM
Online
FOUR-SESSION SEMINAR -- Have you ever been awed by someone who always seems to know what to say and how to say it in any situation? They know how to communicate with diplomacy, tact and confidence; and now you can acquire these same skills at this new seminar. Gain the skills you need to deal with all kinds of people- right from your desk!
 
Want to know more? Learn what to expect!
 
 
How to Present Online
Event Details:
Thursday, May 09, 2013
01:00 PM - 02:00 PM
Online

Dale Carnegie outlined four ways that people evaluate us: what we say, how we say it, what we do, and how we do it. These tenets hold true for any presentation, whether delivered face-to-face or online. An online presentation delights its audience only when voice, visuals and technology come together to deliver a high impact engaging experience. Distractions are the norm; interactive and powerfully simple presentations are the solution. By practicing Dale Carnegie principles, masterfully using technology, and creating superior visuals, online presentations become dynamic and powerful. Join us for this session where you will learn how to break the mold of boring webinars and set the standard for Online Presentations! How to Present Online is part of the Keys To Success Webinar Series.

 
Managing Workplace Stress
Event Details:
Thursday, May 09, 2013
09:00 AM - 12:00 PM
Online

The list of stress factors in today's world grows longer every day. People react differently to living in this pressure cooker. Some become aggressive while others become passive or just shut down altogether. Regardless of the reaction, the results are the same – personal and organizational productivity grind to a halt, creativity dies, and momentum vanishes. Now you can do something about the destructive forces of stress in the workplace. Learn to assess your current reactions to stress so that you can stop worrying and start working up to your full potential.

 
10
Managing Conflict in the Workplace
Event Details:
Friday, May 10, 2013
02:00 PM - 05:00 PM
Online

Nothing can destroy productivity, derail projects, and damage your reputation faster than workplace conflict. Whether it smolders just beneath the surface or becomes open warfare, conflict can paralyze your group, department, or the entire organization. And once initiated, the unpleasant task of resolving conflicts falls on your shoulders. Based on the time-tested principles from the new book How to Win Friends and Influence People in the Digital Age, this program prescribes the best approaches for effectively dealing with conflicts, so you can resolve issues while maintaining positive relationships. Learn to diagnose conflict before it intensifies, apply appropriate conflict resolution techniques to specific situations, and remain poised when tension is high.

 
Overcoming Workplace Negativity with Enthusiasm
Event Details:
Friday, May 10, 2013
10:00 AM - 01:00 PM
Online

Negative attitudes spread to the point where they eventually affect performance and decision-making. That's the bad news. The good news is that enthusiasm and positive attitudes spread just as quickly and affect performance just as much -- in the right direction. Overcoming Workplace Negativity with Enthusiasm is a live online program that will show you how to use Dale Carnegie's proven ways to prevent the naysayers, whiners and downers from robbing you and your group of the energy to succeed. In just 3 hours, you'll learn specific techniques for dealing with that burned-out feeling so that you can lead with confidence and enthusiasm. Take a positive step toward success right now.

 
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