The list of stress factors in today's world grows longer every day. People react differently to living in this pressure cooker. Some become aggressive while others become passive or just shut down altogether. Regardless of the reaction, the results are the same – personal and organizational productivity grind to a halt, creativity dies, and momentum vanishes. Now you can do something about the destructive forces of stress in the workplace. Learn to assess your current reactions to stress so that you can stop worrying and start working up to your full potential.

Cold calling has never been tougher. As soon as the prospect figures out you're a sales person the immediate responses are "no budget," "we're in a purchasing freeze", or "call me in six months if things are any better."But we all know that there is always money available to buy something that provides real value to the prospect. The trick is to get your value proposition in front of the prospect in such a compelling way that you turn off the automatic "no" response.

Dale Carnegie Digital and Jeffrey Gitomer join forces to create a dynamic sales presentations program designed for sales professionals who need to ramp up their closing ratios. This live on-line program is a blend of time tested Dale Carnegie presentation principles and sales methodologies; and the knowledge and expertise of sales authority and author, Jeffrey Gitomer. The program is designed to accelerate skills for both online and face-to-face presentations. In this dynamic session, you will learn strategies to transfer your message and get others to listen to you; how to make the most of your personality, voice, and body language in your sales presentation; when to end and ask for the sale to close the deal. Most importantly, you will reignite your confidence and passion for your product.

Successful leaders are assertive leaders – but what does that mean? And how can someone who isn’t naturally assertive become more so to be an effective leader? Where is the line between assertive behavior and aggressive behavior, and why is it so important? Assertive leaders are forthright about their wants and needs, but are careful to consider the rights, needs, and wants of others in the organization. They are confident but not overly so, in-charge but willing to delegate and give up control when appropriate. In this Keys to Success webinar, you will learn the importance of assertiveness to become an effective leader in your organization. You will learn to build on your strengths and eliminate weaknesses, enabling you to develop a winning attitude. You will learn to be assertive but not aggressive, confident but not overly so – and thereby gain the influence you need to lead your team or organization. Secrets to Leading with Assertiveness is part of the Keys To Success webinar series.

Nothing can destroy productivity, derail projects, and damage your reputation faster than workplace conflict. Whether it smolders just beneath the surface or becomes open warfare, conflict can paralyze your group, department, or the entire organization. And once initiated, the unpleasant task of resolving conflicts falls on your shoulders. Based on the time-tested principles from the new book How to Win Friends and Influence People in the Digital Age, this program prescribes the best approaches for effectively dealing with conflicts, so you can resolve issues while maintaining positive relationships. Learn to diagnose conflict before it intensifies, apply appropriate conflict resolution techniques to specific situations, and remain poised when tension is high.