Igniting Workplace Enthusiasm
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April 2013 Events

 
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Overcoming Workplace Negativity with Enthusiasm
Event Details:
Monday, April 15, 2013
02:00 PM - 05:00 PM
Online
Negative attitudes spread to the point where they eventually affect performance and decision-making. That's the bad news. The good news is that enthusiasm and positive attitudes spread just as quickly and affect performance just as much -- in the right direction.
Overcoming Workplace Negativity with Enthusiasm is a live online program that will show you how to use Dale Carnegie's proven ways to prevent the naysayers, whiners and downers from robbing you and your group of the energy to succeed. In just 3 hours, you'll learn specific techniques for dealing with that burned-out feeling so that you can lead with confidence and enthusiasm. Take a positive step toward success right now.
 
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Kickoff to Online Learning: Maximize Your Online Learning
Event Details:
Tuesday, April 16, 2013
09:00 AM - 09:30 AM
Online
Our online learning environment is designed to be engaging, interesting, informative, and above all, interactive. We want your experience to be great, so that you can apply useful Dale Carnegie® principles in your work and personal life.
Plan to attend this event using your own computer and audio connection. Success is all about interaction, so participate actively using all of the methods available to you. Remember that others are depending on you to keep the session running smoothly and generate an unforgettable experience.
Participants consistently tell us that the major benefit of these sessions is the information that is exchanged among the group, so we encourage and value your contributions.
 
Tools and Tactics for Sales Leaders
Event Details:
Tuesday, April 16, 2013
01:00 PM - 04:00 PM
Online
Sales leaders need to understand the "big picture" in order to achieve big sales and keep the team moving in the same direction. The big picture continues with an awareness of the competitive landscape. Developing a sales strategy requires leaders to consider the strategies of their competitors. Competitive analysis provides both an offensive and defensive strategic framework to identify opportunities and threats in your market or territory. Most successful sales leaders adhere to a detailed territory plan. This includes analyzing past sales results, current customer status, and sales goals for existing customers and potential new customers. It also includes sales team leadership and activity planning. By creating a realistic, achievable territory plan, you give your team the best possible opportunity for sales success.
When there is a problem, the leader coaches the team member to go the extra mile to respond, react, recover, and add something extra.
 
Unleashing the Power of Mentoring
Event Details:
Tuesday, April 16, 2013
09:00 AM - 12:00 PM
Online
Creating a mentoring program will help your organization to identify opportunities for professional growth and assists in succession planning. Less experienced workers will benefit from the guidance and advice of seasoned professionals. And mentors will gain a fresh perspective and the satisfaction of helping others achieve their goals. This module will teach you how to plan and execute an effective mentoring program that will foster an encouraging, supportive work environment.
 
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Step Up to Leadership
Event Details:
Wednesday, April 17, 2013
10:00 AM - 01:00 PM
Online
Employees are open to influence and motivation. "If you tell me what to do, I will do it to protect my job. But if you inspire me to do it, I will do it to the best of my ability."
Supervisors who understand this simple truth and know how to apply it are the ones who generate results in today's organizations. Great managers develop high-performance teams that get results because they know how to lead a team, not just manage it.
This program will smooth your transition from individual contributor to supervisor to leader. You will learn the basics like delegation, time management, and performance appraisal techniques, and gain insights into the more advanced aspects of leadership needed to inspire and motivate teams.
 
Secrets of Motivation
Event Details:
Wednesday, April 17, 2013
12:00 PM - 02:00 PM
Online
To achieve your strategic objectives, you first need to learn what motivates employees to work to their full potential. Secrets of Motivation will teach you how to become a leader who is known for getting results through people. You’ll learn to build effective relationships, encourage commitment, and harness innovation in your work environment.
 
Transforming Customer Complaints into Opportunities
Event Details:
Wednesday, April 17, 2013
03:00 PM - 06:00 PM
Online
Customers complain. What is important is how you handle those complaints when they arise: Do you follow a consistent process, treating each customer with equal understanding and empathy? Do you resolve their complaints in a way that earns their trust and their continued business?
In this session, you will explore the variety of causes of complaints, identify ways to neutralize negative attitudes, follow a process that deals with both the emotional and rational elements of complaints, and identify root causes and the ways you can reduce the number and type of complaints. You will also walk away with numerous tips for keeping a positive attitude, even when dealing with difficult people and issues.
 
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Marshall Goldsmith - What Got You Here Won't Get You There
Event Details:
Thursday, April 18, 2013
02:00 PM - 05:00 PM
Online

TWO-SESSION WORKSHOP -- Dale Carnegie Digital® is excited to partner with Marshall Goldsmith to make one of the most effective management development methodologies accessible, convenient, live and online! Experience the merging of our world-renowned training and that of leadership development expert, executive coach and author, Marshall Goldsmith from his New York Times best seller and Wall Street Journal #1 business book, What Got You Here Won’t Get You There.

Want to know more? Learn what to expect!
 
 
Attitudes for Service
Event Details:
Thursday, April 18, 2013
09:00 AM - 12:00 PM
Online
Your customers reevaluate their purchasing decisions every day, and every customer service interaction may bias them toward staying with your company, or moving away from it. Long-term customer satisfaction is built through serial expressions of helpfulness, respect, and genuine interest. Exceptional service drives customer loyalty and creates clients who will be champions for your organization, while service mishaps and perceived slights may result in a bad customer experience or worse – a lost customer.
This course teaches you to become completely responsible for the attitude you convey every time you come into contact with your customer.
 
Create Your Work-Life Breakthrough
Event Details:
Thursday, April 18, 2013
12:00 PM - 01:00 PM
Online
Most of us aspire to live a balanced life. We want to spend the appropriate amount of time and energy in each aspect of our lives. Yet, often our lives fall out of balance due to workplace stress or changes, an accident or injury, an unpredicted event, or even a small worry that grows larger with each passing day.
By analyzing our current levels of energy and focus in each aspect of life – work, family, health, community, spirituality, social life, and finances – we can determine how satisfied we are with each, identify potential stressors, and plan a course of action based on what is truly important to us.
In this session you will explore useful tips and actions that can help you regain your sense of balance.
Create Your Work-Life Breakthrough is part of the Keys To Success Webinar Series.
 
How To Remember Just About Anything
Event Details:
Thursday, April 18, 2013
01:00 PM - 04:00 PM
Online
Your memory can be a tremendous asset in business and an important ally in social situations. Now you can learn to utilize it to its fullest potential. This seminar is an experience you won't forget ... and one that won't let you forget names, facts and figures ever again.
When you attend How to Remember Just about Anything, be prepared to have fun. This three hour live online training program, structured for participant involvement, will give you Dale Carnegie's proven techniques for retaining information.
 
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Building Your Power Team
Event Details:
Friday, April 19, 2013
09:00 AM - 12:00 PM
Online
Do you know what qualities to look for when you hire someone to fill a position on your sales team? Your company may have hiring policies in place, but part of your job as a leader is to develop an ability to identify and retain talent. Leaders of power teams commit to leading in a way that encourages an environment of healthy competition, mutual support, and successful outcomes.
 
Delegation
Event Details:
Friday, April 19, 2013
01:00 PM - 04:00 PM
Online
In order to be a truly effective manager, you must be comfortable delegating work and ensuring your employees are accountable for delivery. With a fine line between delegating and "dumping", it is important to follow specific steps that make assignments clear and create a sense of ownership among team members while also maintaining overall control.

Effective delegation helps develop individuals and achieve specific organizational outcomes. Learn how to identify who is ready for delegation using a reliable and collaborative process, and become prepared to determine "who will do what, when, and to what standard?" in your day-to-day role.
 
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