Igniting Workplace Enthusiasm
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March 2013 Events

 
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Kickoff to Online Learning: Maximize Your Online Learning
Event Details:
Monday, March 25, 2013
11:00 AM - 11:30 AM
Online
Our online learning environment is designed to be engaging, interesting, informative, and above all, interactive. We want your experience to be great, so that you can apply useful Dale Carnegie® principles in your work and personal life.
Plan to attend this event using your own computer and audio connection. Success is all about interaction, so participate actively using all of the methods available to you. Remember that others are depending on you to keep the session running smoothly and generate an unforgettable experience.
Participants consistently tell us that the major benefit of these sessions is the information that is exchanged among the group, so we encourage and value your contributions.
The Adobe Connect "Join Now" link to your course session will be available within one week of the course start date.
 
Secrets of Motivation
Event Details:
Monday, March 25, 2013
03:00 PM - 05:00 PM
Online
To achieve your strategic objectives, you first need to learn what motivates employees to work to their full potential. Secrets of Motivation will teach you how to become a leader who is known for getting results through people. You’ll learn to build effective relationships, encourage commitment, and harness innovation in your work environment.
The Adobe Connect "Join Now" link to your course session will be available within one week of the course start date.
 
Transforming Customer Complaints into Opportunities
Event Details:
Monday, March 25, 2013
10:00 AM - 01:00 PM
Online
Customers complain. What is important is how you handle those complaints when they arise: Do you follow a consistent process, treating each customer with equal understanding and empathy? Do you resolve their complaints in a way that earns their trust and their continued business?
In this session, you will explore the variety of causes of complaints, identify ways to neutralize negative attitudes, follow a process that deals with both the emotional and rational elements of complaints, and identify root causes and the ways you can reduce the number and type of complaints. You will also walk away with numerous tips for keeping a positive attitude, even when dealing with difficult people and issues.
The Adobe Connect "Join Now" link to your course session will be available within one week of the course start date.
 
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How to Cold Call and Build New Customers
Event Details:
Tuesday, March 26, 2013
06:00 PM - 09:00 PM
Online
If you're like most sales people you can think of a million excuses not to cold call because - let's face it - you hate it. The rejection and sense of failure are tough to take. But cold calling is necessary to success since new business often accounts for as much as 50% of your production. Take the stress out of cold-call days and improve your hit ratio.
 
Want to know more? Learn what to expect!
 
 
 
Managing Conflict in the Workplace
Event Details:
Tuesday, March 26, 2013
02:00 PM - 05:00 PM
Online
Nothing can destroy productivity, derail projects, and damage your reputation faster than workplace conflict. Whether it smolders just beneath the surface or becomes open warfare, conflict can paralyze your group, department, or the entire organization. And once initiated, the unpleasant task of resolving conflicts falls on your shoulders.
Based on the time-tested principles from the new book How to Win Friends and Influence People in the Digital Age, this program prescribes the best approaches for effectively dealing with conflicts, so you can resolve issues while maintaining positive relationships. Learn to diagnose conflict before it intensifies, apply appropriate conflict resolution techniques to specific situations, and remain poised when tension is high.
The Adobe Connect "Join Now" link to your course session will be available within one week of the course start date.
 
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Delegation
Event Details:
Thursday, March 28, 2013
01:00 PM - 04:00 PM
Online
In order to be a truly effective manager, you must be comfortable delegating work and ensuring your employees are accountable for delivery. With a fine line between delegating and "dumping", it is important to follow specific steps that make assignments clear and create a sense of ownership among team members while also maintaining overall control.

Effective delegation helps develop individuals and achieve specific organizational outcomes. Learn how to identify who is ready for delegation using a reliable and collaborative process, and become prepared to determine "who will do what, when, and to what standard?" in your day-to-day role.

The Adobe Connect "Join Now" link to your course session will be available within one week of the course start date.
 
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Successful Public Speaking
Event Details:
Friday, March 29, 2013
10:00 AM - 01:00 PM
Online
Successful Public Speaking uses the foolproof methods of Dale Carnegie to turn the participant from a nervous novice into a confident presenter. Dale Carnegie believed that public speaking is a skill to be learned, not an inborn trait. He validated that belief year after year by turning out the most accomplished speakers in the world. In this session, participants will learn the very same skills that Dale Carnegie himself used to create generations of politicians, community leaders, and successful business people.
 
Want to know more? Learn what to expect!
 
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