Igniting Workplace Enthusiasm
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March 2014 Events

 
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17
Negotiations: A Human Relations Approach
Event Details:
Monday, March 17, 2014
12:00 PM - 02:00 PM
Online

Applying a proven negotiations process helps people know where they are going and how to plan for success. In this two-hour workshop, you will learn techniques such as building rapport; analyzing the actions, needs, and agendas of all parties; using effective strategies such as presenting alternatives; bargaining in good faith; and finalizing agreements so that everyone "wins" something they want. By doing so you will be able to gain cooperation and increase the likelihood that future interactions will be positive.


Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


Want to know more? Learn what to expect!

 
Outstanding Customer Service
Event Details:
Monday, March 17, 2014
02:00 PM - 03:00 PM
Online

In this interactive, one-hour webinar, you will be given a simple yet effective eight-step process for resolving complaints, as well as some key guidelines to follow in dealing with challenging customers. You will also learn the five approaches to engage customers and build loyalty, and a useful process for gaining customer referrals without being pushy or aggressive.


Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


Want to know more? Learn what to expect!

 
Marshall Goldsmith - What Got You Here Won't Get You There
Event Details:
Monday, March 17, 2014
10:00 AM - 01:00 PM
Online

Dale Carnegie Digital® is excited to partner with Marshall Goldsmith to make one of the most effective management development methodologies accessible, convenient, live and online! Experience the merging of our world-renowned training and that of leadership development expert, executive coach and author, Marshall Goldsmith from his New York Times best seller and Wall Street Journal #1 business book, What Got You Here Won’t Get You There. This dynamic session will help you identify and overcome 20 of the most common interpersonal challenges often found in leadership behavior. You’ll learn a seven-step method to get rid of bad habits, or make adjustments to habits you want to change. You’ll apply a variety of methods to gain feedback and practice feed forward- a simple yet powerful process that turns feedback into productive action. Seminar Bonus: All participants receive a free copy of the best-selling book, What Got You Here Won’t Get You There by Marshall Goldsmith.For domestic shipping please allow at least 5- 7 business days for receipt of the Marshall Goldsmith book from time registered for this course. For international participants, please allow at least 7-10 business days shipping from time registered for this course.


Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


Want to know more? Learn what to expect!

 
Analyze Problems and Make Decisions
Event Details:
Monday, March 17, 2014
10:00 AM - 01:00 PM
Online

This 3-hour Live Online workshop highlights several different problem solving tools and methods for gathering and analyzing data to make the process efficient and interactive. Decisions often need to be made quickly or under pressure which can lead to stress on individuals and teams. Learn to apply practical principles that can minimize stress that impedes sound decision-making.


Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


Want to know more? Learn what to expect!




 
18
Cross and Up Selling
Event Details:
Tuesday, March 18, 2014
02:00 PM - 05:00 PM
Online

Acquiring new customers requires time and effort, but once onboard they create excellent opportunities for cross-selling and up-selling. By asking the right questions and making appropriate suggestions, you can significantly increase their overall purchase level, add revenue to your company’s top-line, and satisfy your client all at the same time. The secret is to uncover your customer’s unarticulated needs, and to offer solutions in a professional and consultative way. In this course you will learn to identify opportunities to delivery more products and services to your customers, and to apply a proven selling process that makes decision-making easy. You will become confident presenting additional buying opportunities and higher-margin alternatives, and your customer will thank you for it.


Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


Want to know more? Learn what to expect!

 
Building Your Power Team
Event Details:
Tuesday, March 18, 2014
12:00 PM - 02:00 PM
Online

In this interactive, two-hour workshop, you will learn how to conduct interviews to identify the best people for each position and make the right hiring decisions. You will also walk away with aproaches to motivate your team to achieve and sustain top performance, allowing you to develop and grow a true power team.


Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


Want to know more? Learn what to expect!

 
Dream Big, Focus Small: Achieve SMARTER Goals
Event Details:
Tuesday, March 18, 2014
03:00 PM - 04:00 PM
Online

In this fast-paced, one-hour Live Online webinar you will learn how to create such SMARTER goals for personal and professional success. You will see why it is important to both dream big, but then focus small, to overcome common obstacles. And you'll walk away with ten tips that can be key to achieving results and improving your performance.


Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


Want to know more? Learn what to expect!

 
19
How to Cold Call and Build New Customers
Event Details:
Wednesday, March 19, 2014
02:00 PM - 05:00 PM
Online

Cold calling has never been tougher. As soon as the prospect figures out you're a sales person the immediate responses are "no budget," "we're in a purchasing freeze", or "call me in six months if things are any better."But we all know that there is always money available to buy something that provides real value to the prospect. The trick is to get your value proposition in front of the prospect in such a compelling way that you turn off the automatic "no" response.


Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


Want to know more? Learn what to expect!

 
20
Virtual Meetings that Engage
Event Details:
Thursday, March 20, 2014
12:00 PM - 01:00 PM
Online

In this fast paced, interactive webinar you'll learn to use activities to energize your next online meeting. This webinar will help identify what's unique about running an online meeting and what's needed to make it an interactive experience. It answers these questions: How will you generate participation and build cooperation? What activities will keep the team members engaged? What online tools are available to help stay focused and on time? Activities and energizers for online meetings is an engaging answer. This session covers the three components of an effective online meeting leadership strategy: pre-meeting planning, managing the meeting, and post-meeting follow-up. You'll experience meeting activities and analyze the online tools used to make them energizing. A handout is included that provides technical tips and meeting checklists. Virtual Meetings that Engage is part of the Keys To Success webinar series.


Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


Want to know more? Learn what to expect!

 
Managing Customer Expectations
Event Details:
Thursday, March 20, 2014
02:00 PM - 05:00 PM
Online

It is a simple truth: customers continue to do business with organizations that deliver on what they promise and who have treated them fairly. You have far more potential to develop long lasting relationships and future business success by managing customer expectations in a consistent way. In this session, you examine ways that you can exceed your customers’ expectations by setting, monitoring, and influencing their expectations. You start by determining their initial expectations and the reasons for each. Then you proactively set realistic expectations with the customer, leverage sure-fire ways to exceed them, and follow an ongoing and consistent process to manage customer expectations in the future.


Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


Want to know more? Learn what to expect!

 
Goal Setting and Accountability
Event Details:
Thursday, March 20, 2014
03:00 PM - 05:00 PM
Online

In this interactive, two-hour sales leadership workshop, you will learn how to instill your sales team the importance of production and development goals and create a culture of high performance. You will learn tips to build employee engagement that drives positive sales outcomes, and best practices for holding individuals and teams accountable to the agreed upon goals.


Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


Want to know more? Learn what to expect!

 
21
Kickoff to Online Learning: Maximize Your Online Learning
Event Details:
Friday, March 21, 2014
12:00 PM - 12:30 PM
Online

Our online learning environment is designed to be engaging, interesting, informative, and above all, interactive. We want your experience to be great, so that you can apply useful Dale Carnegie principles in your work and personal life. This FREE, 30-minute, interactive session introduces you to the Live Online experience, tests your audio connection, and teaches you how to use the many learning tools used in Dale Carnegie Digital webinars, workshops, and seminars.


Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


Want to know more? Learn what to expect!

 
Leading Virtual Teams
Event Details:
Friday, March 21, 2014
10:00 AM - 01:00 PM
Online

Overall, virtual teams are very similar to traditional face-to-face teams. After all, people are people. We may communicate today with different tools and greater speed, but Dale Carnegie's advice on how to communicate, lead and work efficiently remains priceless across the ages. This two-session Live Online workshop will help equip leaders with the knowledge and skills necessary to lead virtual teams to new levels of effectiveness.


Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


Want to know more? Learn what to expect!

 
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