Igniting Workplace Enthusiasm
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March 2013 Events

 
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Attitudes for Service
Event Details:
Monday, March 18, 2013
10:00 AM - 01:00 PM
Online
Your customers reevaluate their purchasing decisions every day, and every customer service interaction may bias them toward staying with your company, or moving away from it. Long-term customer satisfaction is built through serial expressions of helpfulness, respect, and genuine interest. Exceptional service drives customer loyalty and creates clients who will be champions for your organization, while service mishaps and perceived slights may result in a bad customer experience or worse – a lost customer.
This course teaches you to become completely responsible for the attitude you convey every time you come into contact with your customer.
The Adobe Connect "Join Now" link to your course session will be available within one week of the course start date.
 
Secrets to Leading with Assertiveness
Event Details:
Monday, March 18, 2013
01:00 PM - 02:00 PM
Online
Successful leaders are assertive leaders – but what does that mean? And how can someone who isn’t naturally assertive become more so to be an effective leader? Where is the line between assertive behavior and aggressive behavior, and why is it so important? Assertive leaders are forthright about their wants and needs, but are careful to consider the rights, needs, and wants of others in the organization. They are confident but not overly so, in-charge but willing to delegate and give up control when appropriate.
In this Keys to Success webinar, you will learn the importance of assertiveness to become an effective leader in your organization. You will learn to build on your strengths and eliminate weaknesses, enabling you to develop a winning attitude. You will learn to be assertive but not aggressive, confident but not overly so – and thereby gain the influence you need to lead your team or organization.
Secrets to Leading with Assertiveness is part of the Keys To Success webinar series.
The Adobe Connect "Join Now" link to your course session will be available within one week of the course start date.
 
How To Remember Just About Anything
Event Details:
Monday, March 18, 2013
02:00 PM - 05:00 PM
Online
Your memory can be a tremendous asset in business and an important ally in social situations. Now you can learn to utilize it to its fullest potential. This seminar is an experience you won't forget ... that won't let you forget names, facts and figures ever again.
Want to know more? Learn what to expect!
 
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Step Up to Leadership
Event Details:
Tuesday, March 19, 2013
03:00 PM - 06:00 PM
Online
Employees are open to influence and motivation. "If you tell me what to do, I will do it to protect my job. But if you inspire me to do it, I will do it to the best of my ability."
Supervisors who understand this simple truth and know how to apply it are the ones who generate results in today's organizations. Great managers develop high-performance teams that get results because they know how to lead a team, not just manage it.
This program will smooth your transition from individual contributor to supervisor to leader. You will learn the basics like delegation, time management, and performance appraisal techniques, and gain insights into the more advanced aspects of leadership needed to inspire and motivate teams.
The Adobe Connect "Join Now" link to your course session will be available within one week of the course start date.
 
How to Present Online
Event Details:
Tuesday, March 19, 2013
01:00 PM - 02:00 PM
Online
Dale Carnegie outlined four ways that people evaluate us: what we say, how we say it, what we do, and how we do it. These tenets hold true for any presentation, whether delivered face-to-face or online. An online presentation delights its audience only when voice, visuals and technology come together to deliver a high impact engaging experience. Distractions are the norm; interactive and powerfully simple presentations are the solution. By practicing Dale Carnegie principles, masterfully using technology, and creating superior visuals, online presentations become dynamic and powerful. Join us for this session where you will learn how to break the mold of boring webinars and set the standard for Online Presentations!
How to Present Online is part of the Keys To Success Webinar Series
The Adobe Connect "Join Now" link to your course session will be available within one week of the course start date.
 
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Kickoff to the Dale Carnegie Live Online Experience
Event Details:
Wednesday, March 20, 2013
02:00 PM - 02:30 PM
Online
Our online learning environment is designed to be engaging, interesting, informative, and above all, interactive. We want your experience to be great, so that you can apply useful Dale Carnegie® principles in your work and personal life.
Plan to attend this event using your own computer and audio connection. Success is all about interaction, so participate actively using all of the methods available to you. Remember that others are depending on you to keep the session running smoothly and generate an unforgettable experience.
Participants consistently tell us that the major benefit of these sessions is the information that is exchanged among the group, so we encourage and value your contributions.
The Adobe Connect "Join Now" link to your course session will be available within one week of the course start date.
 
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Marshall Goldsmith - What Got You Here Won't Get You There
Event Details:
Thursday, March 21, 2013
06:00 PM - 09:00 PM
Online

TWO-SESSION WORKSHOP -- Dale Carnegie Digital® is excited to partner with Marshall Goldsmith to make one of the most effective management development methodologies accessible, convenient, live and online! Experience the merging of our world-renowned training and that of leadership development expert, executive coach and author, Marshall Goldsmith from his New York Times best seller and Wall Street Journal #1 business book, What Got You Here Won’t Get You There.

Want to know more? Learn what to expect!
 
 
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Unleashing the Power of Mentoring
Event Details:
Friday, March 22, 2013
10:00 AM - 01:00 PM
Online
Creating a mentoring program will help your organization to identify opportunities for professional growth and assists in succession planning. Less experienced workers will benefit from the guidance and advice of seasoned professionals. And mentors will gain a fresh perspective and the satisfaction of helping others achieve their goals. This module will teach you how to plan and execute an effective mentoring program that will foster an encouraging, supportive work environment.
The Adobe Connect "Join Now" link to your course session will be available within one week of the course start date.
 
Overcoming Workplace Negativity with Enthusiasm
Event Details:
Friday, March 22, 2013
02:00 PM - 05:00 PM
Online
Negative attitudes spread to the point where they eventually affect performance and decision-making. That's the bad news. The good news is that enthusiasm and positive attitudes spread just as quickly and affect performance just as much -- in the right direction.
Overcoming Workplace Negativity with Enthusiasm is a live online program that will show you how to use Dale Carnegie's proven ways to prevent the naysayers, whiners and downers from robbing you and your group of the energy to succeed. In just 3 hours, you'll learn specific techniques for dealing with that burned-out feeling so that you can lead with confidence and enthusiasm. Take a positive step toward success right now.
The Adobe Connect "Join Now" link to your course session will be available within one week of the course start date.
 
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