Attendance, Transfer, & Cancellation Policy

Transfer & Cancellation Policy 

Transfer Policy*

 
A registrant may transfer once without a transfer fee. Any additional transfers will be subject to a $75 fee ($25 for one-day seminars). All credits for paid courses and seminars will expire one year after they are issued.
 
A 5% service fee is attached to any request to change payment from one credit card to another.
 

Cancellation Policy*

Dale Carnegie Training will give you a complete refund if you cancel up to two weeks before your course or seminar begins. Please note, however, that cancellations received less than two weeks before the course or seminar begins are subject to a $150 service charge ($100 service charge for one-day seminars). In fairness to all attendees, confirmed participants who do not attend their scheduled sessions are liable for the entire fee. Dale Carnegie Training reserves the right to cancel any of its programs.
 
*Transfer and Cancellation Policy varies by location. Please contact your local office for more information.
 

Attendance Policy:

Dale Carnegie Training is committed to providing you the best possible learning experience.  To ensure you have time to prepare for your session we would recommend you arrive a minimum of 15 minutes prior to the start of your program.  Any participant who arrives more than 30 minutes after the session start will be considered "absent" for that session and will not receive attendance credit.  To successfully complete your program and receive your certificate you must attend a 85% or more of the program sessions for a time phased program. For example if your program is 8 sessions over a period of weeks,  you will need to attend 7 of 8 sessions to successfully complete the program. For 2 and 3 day programs you will need to attend 100% of the sessions to successfully complete.