Attendance, Transfer, & Cancellation Policy

Transfer & Cancellation Policy

Transfer Policy*

A registrant may transfer once without a transfer fee. Any additional transfers will be subject to a $75 fee ($25 for one-day seminars). All credits for paid courses and seminars will expire one year after they are issued.
 
A 5% service fee is attached to any request to change payment from one credit card to another.
 

Cancellation Policy*

The Dale Carnegie New York City Center of Excellence and Dale Carnegie Digital Division will provide you with a complete refund if you cancel at least two weeks prior to the start of your course or seminar. Cancellations received less than two weeks prior to the start of a course or seminar are subject to a $150 non-refundable registration fee ($100 non-refundable registration fee for one-day seminars). In fairness to all attendees, students who withdraw after the start of a course and have never attended a scheduled session will be refunded all tuition paid minus the $150 non-refundable registration fee ($100 non-refundable registration fee for one-day seminars). Cancellations received after session two of a course or seminar will not receive any refunds.

Refunds will be issued to the student within 45 days from the date of cancellation.

*Transfer and Cancellation Policy varies by location. Please contact your local office for more information.
 

Attendance Policy:

Dale Carnegie Training is committed to providing you the best possible learning experience.  To ensure you have time to prepare for your session we would recommend you arrive a minimum of 15 minutes prior to the start of your program.  Any participant who arrives more than 30 minutes after the session start will be considered "absent" for that session and will not receive attendance credit.  To successfully complete your program and receive your certificate you must attend a 85% or more of the program sessions for a time phased program. For example if your program is 8 sessions over a period of weeks,  you will need to attend 7 of 8 sessions to successfully complete the program. For 2 and 3 day programs you will need to attend 100% of the sessions to successfully complete.