Igniting Workplace Enthusiasm
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Communications

Confident, Assertive, In Charge: Developing the Attitudes of Leadership

Now you can learn to tap into your latent power, unleash your inner attitudes of confidence and enthusiasm and build your visibility in the organization at Confident, Assertive, In Charge: Developing the Attitudes of Leadership.

How to Engage Listeners with Compelling Stories

Craft a compelling story and present it with confidence and ease. Tap into Dale Carnegie's human relations principles that influence people and get expert presentation coaching all in one program. Effectively engage your audience and leave them wanting more.

Public Speaking Mastery

Who wrote the book on public speaking? Dale Carnegie! He perfected the technique that turns those with the usual public speaking fears and phobia into polished professionals who get their ideas across with poise and enthusiasm. Tap into these techniques and achieve amazing results with Public Speaking Mastery.

How to Communicate with Diplomacy and Tact

You'll gain dexterity and grace in dealing with new or trying situations; recognize how you come across to others; speak honestly and confidently; become conscious of body language; master your emotions; give and receive criticism constructively; present yourself as powerful - not intimidating; and say what you need to say without offending or creating conflict.

Getting Rid of the Horror and Fear of Public Speaking

This seminar is not designed to polish your presentation skills. Instead, it concentrates on that all-important first step: it gives you the confidence to stand in front of a group and speak. You'll learn to see a presentation as nothing more than an enlarged conversation; to use a few simple tricks to calm the butterflies; and, most importantly, get through the first two minutes of your talk - the time that makes or breaks your fear of public speaking.

How to Win Friends and Influence People in Business

Since 1912, business professionals have turned to Dale Carnegie's powerful books and winning interactive seminars to help them reach new levels of professional and personal success. His name is synonymous with How To Win Friends and Influence People, and this pioneer of people-skills essentially created and set the standard for interpersonal effectiveness, which continues to be as valid now as when the book was first written.

The Leadership Advantage

This leadership development program gives participants the building blocks to recognize the traits and styles of leaders, sharpen existing skills, and master new strengths. It emphasizes the principles of effective leadership. Moreover, this seminar offers people the practical tools and techniques to become effective leaders.

How Smart Leaders Create Engaged Employees

Dale Carnegie Training invites you to an exclusive workshop that could dramatically increase your leadership effectiveness and your team's performance.

The Manager-Employee Relationship: The Bottom Line for Engagement

The bottom line for engagement is that managers matter. As a front-line manager you have more control over your employees' engagement levels than any other contributing factor—more than senior management, more than company pride, and even more than money!

How the Best Senior Leaders Pave the Way to Engagement

An employee engagement workshop for executives
 
You are the visible face of the organization. You set strategic goals, shape the organizational culture, and drive implementation to achieve your vision. And you are the chief architect of employee engagement.

Dale Carnegie Sales Training: Winning with Relationship Selling (Live Online)

The Dale Carnegie® sales process is established on a foundation of building trust and strengthening client relationships. It provides structure to help a novice sales person start strong or a veteran navigate current and future leading practices. The 6-session, 12-hour live online seminar Dale Carnegie Sales Training: Winning with Relationship Selling delivers practical tools to connect, collaborate, create solutions unique to each buyer, gain confirmation, and secure commitment at all points in the sales cycle. Along the way, participants go through a transformative experience that will grow and sustain self-confidence along with belief in the value of your organization and your solutions. 

Interactive and Engaging Online Training

Interactive and Engaging Online Training is a program for developing Live Online trainers and guides participants through a rigorous development process. First, overcome the challenges every virtual trainer must face in order to create effective learning experiences. Next, identify and practice the unique skills required of the online trainer. Lastly, design and deliver engaging virtual training by using Dale Carnegie’s 3-Step Live Online Instructional Design process. 

Expert Online Trainer Bootcamp

 Expert Online Trainer Bootcamp is a program for developing Live Online trainers and guides participants through a rigorous development process. First, overcome the challenges every virtual trainer must face in order to create effective learning experiences. Next, identify and practice the unique skills required of the online trainer. Lastly, design and deliver engaging virtual training by using Dale Carnegie’s 3-Step Live Online Instructional Design process.

Generation.Next

Generation.Next is designed to prepare young people for the real world. It gives them the skills they need to reach their goals and live up to their full potential - at school,​ tertiary institutions, college, university,​​​ home, and work.

High Impact Presentations Free Session

Join us at our free session of the High Impact Presentations® program and gain a clear understanding of how this program will take your presentation skills to the next level.

Storytelling in Business: How to Motivate, Inform and Inspire

The use of stories and storytelling has been a powerful communications tool for thousands of years and is becoming even more essential in the digital era. The most effective business leaders, teachers, politicians, and religious leaders have always been good storytellers. Learning the art of selecting and delivering the right story will not only have a motivational impact on your people but will help you impact the culture of your organization. Stories are effectively used to present new ideas, to deliver technical information, to communicate company policies, to motivate employees and so much more...

High Impact Presentations

Whether you are persuading colleagues, selling to a client or energizing a team, the power of your presentation makes the difference between success and failure.

Engaged Employee Training Package

Learn to deal effectively with challenges, minimize the negative aspects of stress, and influence others. The Engaged Employee course package provides the skills an individual contributor needs to stay motivated, on task, and be an effective team member. This package will give you or your team a grounding in how to maintain a positive work environment and take ownership of their role. The courses are specially selected to help participants thrive in today’s business environment with topics that include handling disagreements, setting goals, building trust, stress management and effective communication up and down the ladder.

High Potential Leaders Package

Inspire your team to achieve the unexpected. The High Potential Leaders package provides people with direct responsibility for a team (or who have been identified as having management potential) with the skills need to inspire teams and shift from individual contributors to leaders. This package will equip high potential employees with the experience they need to take charge. The courses are specially selected to help leaders properly manage their relationships with others in order to build influence and agreement – with a bottom line being teams that cooperate more effectively to get the job done. High Potential leaders will also learn how to facilitate productive meetings, and offer performance feedback when appropriate, not just during PA reviews.

Client Focused Sales Training Package

Earn the trust of your clients and guide your key accounts to greatness. The Client-Focused Sales Training package teaches sales professionals how to manage clients and prospects with a can-do attitude that will leave customers saying “yes”! This package provides quick-hitting sales techniques for effective cold calling, making a compelling sales presentation, negotiating and upselling. The courses are specially selected to help sales people increase their influence, be more articulate, and be fully committed to winning clients. Your sales numbers will never be the same!

Meeting Center Host Training

Digital Producer Certification

Digital Trainer Certification

In the years since Dale Carnegie Digital was launched in 2011, Dale Carnegie has learned what it takes to deliver the gold standard in live online learning around the globe. We have identified the criteria that best define the ideal digital trainer candidate and outlined it in this document. Experience has shown that not everyone is suited to become an online trainer, nor does everyone enjoy it. What excites one person, stresses another person out.

How to Disagree without Damaging Relationships

Disagreements are not only inevitable but a natural dynamic between people. Left unresolved, they can waste time and energy, create tension in relationships, and negatively impact productivity and happiness. In this webinar, you will gain insights into your personality and reactions when dealing with differences of opinions surrounding your “hot buttons.” You’ll be able to give others the benefit of the doubt and use a formula to disagree agreeably with others. Disagreeing in an agreeable way promotes peaceful, positive outcomes.

The Art of In-Person Conversations

The best way to create the foundation for relationship building is by getting to know others as individuals. Great conversationalists ask the right questions and learn others’ likes and dislikes. As a result of these relationships, trust is formed and conversations come more naturally. In this fast-paced webinar, hone the skills needed to have in-person conversations that will facilitate stronger personal relationships, build trust, and produce greater harmony with others.

How to Never Forget a Name

Dale Carnegie said, “A person’s name is to that person, the sweetest, most important sound in any language.” Remembering a person’s name is essential in forming and strengthening relationships as well as establishing rapport. In this webinar, you will learn techniques to help you remember names when you need them. They are the basis for being able to effectively grow and tap into your network of contacts and friends when needed. Find out which tools and formulas you can use that will help you remember the name of just about any person you will ever meet!

Successful Public Speaking: Personal Coach Edition

Successful Public Speaking will teach you the very same skills that Dale Carnegie himself used to create generations of politicians, community leaders, and successful business people. Now you can acquire the tools that you need to speak confidently via live online instruction, and practice them in person with a coach!

 
Want to know more? Learn what to expect!

Sales Leadership Attitude: A Sales Management Workshop

As a sales leader, one of your most important jobs is to set a positive, self-confident tone. If great attitudes are what you want from those on your team, then learn the foundations for starting your personal process of great leadership!
 
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Coaching for Peak Performance: A Sales Management Workshop

One of the most rewarding parts of being a sales leader is helping the people on your sales team achieve their visions and goals. Most people have a deep desire to become more capable of handling the challenges of their jobs and improve their performance. The ability to coach effectively is a critical skill to help your team members develop behavior changes that will lead to sales success.
 

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Leading Virtual Teams

TWO SESSION WORKSHOP - Overall, virtual teams are very similar to traditional face-to-face teams. After all, people are people. We may communicate today with different tools and greater speed, but Dale Carnegie’s advice on how to communicate, lead and work efficiently remains priceless across the ages. This two-session Live Online workshop will help equip leaders with the knowledge and skills necessary to lead virtual teams to new levels of effectiveness.
 
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Presentations that Influence People - On Demand

Presentations that Influence People is a powerful online program designed to walk you through how to create a complete presentation online from concept to printout! A certified Dale Carnegie Trainer teaches you by video in segments while you plan your successful presentation. You will build your presentation while you take the course, then print it when you are finished, in 1 hour or less!
When you order this program you will get one full year of on-demand access to the course, allowing you to repeat it at your convenience, and access your notes at any time! You will receive your username and password in a separate e-mail within 24 hours of purchasing this course.

Grabbing the Low Hanging Fruit

Current clients are your fastest path to growing sales, but how do you tap into the 'low hanging fruit?' The most powerful approaches are simple questions and recommendations. These are meaningful comments that demonstrate you are interested in the best results for your customer. In this course, you increase your awareness and skill in approaching clients. You discuss the stereotypes of high-pressure salespeople and how that affects your relationship with customers. You commit to avoid actions that reinforce negative stereotypes and apply skills that build trust with customers and increase sales.
 
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Kickoff to the Dale Carnegie Live Online Experience

Our online learning environment is designed to be engaging, interesting, informative, and above all, interactive. We want your experience to be great, so that you can apply useful Dale Carnegie principles in your work and personal life. This FREE, 30-minute, interactive session introduces you to the Live Online experience, tests your audio connection, and teaches you how to use the many learning tools used in Dale Carnegie Digital webinars, workshops, and seminars.
 
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How To Remember Just About Anything

Your memory can be a tremendous asset in business and an important ally in social situations. Now you can learn to utilize it to its fullest potential. This seminar is an experience you won't forget ... that won't let you forget names, facts and figures ever again.
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Step Up to Leadership

TWO-SESSION WORKSHOP -- This dynamic two-session program will help you identify and overcome 20 of the most common interpersonal challenges often found in leadership behavior. And, of course, you'll get the basics like time management, delegation and performance appraisal techniques.
 
 
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Time Management

FOUR-SESSION SEMINAR -- This seminar offers practical techniques to help you focus on results, not tasks. Undo destructive habits and consciously choose to establish healthy, productive habits that yield long term benefits. You'll learn how to lock out mental distractions so that you can eliminate time wasters and concentrate on your priorities.
 
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How to Win Friends and Influence Business People - Live Online

FOUR-SESSION SEMINAR -- Based on the classic teachings from the book How to Win Friends and Influence People, this live online event from Dale Carnegie Training will show you ways to achieve enlightened interpersonal effectiveness. You'll gain a holistic perspective by looking at what triggers you, and how your attitude affects communication outcomes.

Want to know more? Learn what to expect!
 

How to Communicate with Diplomacy and Tact - Live Online

FOUR-SESSION SEMINAR -- Have you ever been awed by someone who always seems to know what to say and how to say it in any situation? They know how to communicate with diplomacy, tact and confidence; and now you can acquire these same skills at this new seminar. Gain the skills you need to deal with all kinds of people- right from your desk!
 
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Confident, Assertive, In Charge: Developing the Attitudes of Leadership - Live Online

FOUR-SESSION SEMINAR -- Now you can learn to tap into your latent power, unleash your inner attitudes of confidence and enthusiasm and build your visibility in the organization at Confident, Assertive, In Charge: Developing the Attitudes of Leadership. Take that first step in transforming yourself from a follower into a leader- right from your desk.
 

Want to know more? Learn what to expect!

 

Dale Carnegie Course

You'll learn to strengthen interpersonal relationships, manage stress and handle fast-changing workplace conditions. You'll be better equipped to perform as a persuasive communicator, problem-solver and focused leader. And you'll develop a take-charge attitude initiated with confidence and enthusiasm.

Advanced Dale Carnegie Course: Skills for Team Success

Congratulations! You are one of millions of successful graduates of the Dale Carnegie Course. You present with confidence and clarity, tackle business challenges, and know how to strengthen interpersonal relationships. These attributes have helped you gain recognition at work by impacting the bottom line. Now it is time to take your skills to the next level!

Disagree Agreeably

Left unresolved, disagreements with others can waste time and energy, and also negatively impact productivity. For many, the normal reaction is to avoid disagreements in order to maintain a peaceful work environment. Yet we can gain so much from those with whom we disagree if we can learn to view these situations as learning opportunities, and deal with them in an agreeable and professional way. In this webinar, you will gain insights into your personality and reactions when dealing with differences of opinion surrounding your "hot buttons." You will learn to give others the benefit of the doubt and how to practice expressing yourself in a way that promotes acceptance, agreeable outcomes, and improved productivity.
 
Want to know more? Learn what to expect!
 
 

How to Present Online

Successful organizations today must communicate quickly and effectively across geographic boundaries. Presenting online is often the best solution to get information and training to the people who need it most, when they need it. If you are tasked to be the next online presenter in your organization, this session will help you shine!
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Powerful Conversations to Engage Your Workforce

Great conversationalists are able to find connections with others by asking the right questions and learning team members’ likes and dislikes. As a result of these relationships, trust is formed and teamwork comes more naturally. In this fast-paced webinar, you will hone the skills needed to have powerful conversations that will improve professional relationships, build trust, and get real results.
 
Want to know more? Learn what to expect!
 

Remember Names to Build Better Professional Relationships

 In this Keys to Success Webinar, you will learn techniques to help you remember names when you need them. They are the basis for being able to more effectively grow and tap into your network of contacts. Find out which tools and formulas you can use that will help you remember the name of just about any person you will ever meet!
 
Want to know more? Learn what to expect!

Compelling Sales Presentations

This 3-hour Live Online workshop is designed for sales people who want to increase their close rates through more effective presentations. The program provides an overview and flow of a sales presentation and highlights the ideas that people need to know and practice to get started. In addition to sales presentations, it emphasizes how we should present ourselves in any situation. It is especially useful for people involved in consultative selling.
 

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Cross and Up Selling

Cross-selling and up-selling create value for both you and your customers. Opportunities to help guide customers to make better buying decisions arise when you ask the right questions, make appropriate suggestions, and present options in a manner that does not seem pushy.
 

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Managing Conflict in the Workplace

Nothing can destroy productivity, derail projects and make you look bad faster than workplace conflict.Whether it's the kind that smolders just beneath the surface or it's become open warfare, conflict can paralyze your group, department or entire company. And, unfortunately, the unpleasant task of resolving conflicts falls on your shoulders. But now there's help.
 
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Managing Workplace Stress

The list of stress producers in today's world grows longer by the minute. People react differently to living in this pressure cooker. Some become aggressive; others become passive; and some just shut down altogether.
 
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Successful Public Speaking (+ On-Demand Bonus)

Successful Public Speaking uses the foolproof methods of Dale Carnegie to turn the participant from a nervous novice into a confident presenter. Dale Carnegie believed that public speaking is a skill to be learned, not an inborn trait. He validated that belief year after year by turning out the most accomplished speakers in the world. In this session, participants will learn the very same skills that Dale Carnegie himself used to create generations of politicians, community leaders, and successful business people.
 
Want to know more? Learn what to expect!

Strictly Business: The Dale Carnegie Immersion Seminar

This unique three-day seminar will help you master the skills you need to excel in today's competitive workplace. You'll learn to handle people more professionally and keep pace with fast-changing workplace conditions. After you complete the seminar you'll be equipped to perform as a persuasive communicator, creative problem solver and intelligent risk-taker.

Communicate with Different Personality Styles

Many behavioral psychologists have researched the theory that people's behavior can be roughly classified in four groups: driver, expressor, amiable, and analytical. No one is purely any style, and no style is better or worse than another. By recognizing our dominant style and developing the ability to identify traits in others, we can change our behaviors to interact with a wide variety of personalities and tendencies. In this one-hour webinar, you will identify your own personality style and learn how to modify your behaviors to better connect with, and influence the behavior of, people of different styles.

Communicate to Lead - Module 1 - Types of Communication - On Demand

In this 20 minute session we analyze the different communication types and commit to applying the right type of communication in the appropriate business setting. Improve your relationships, impact and influence on others by understanding and applying these key concepts.

Communicate to Lead - Module 2 - Communication Filters - On Demand

Our communication is impaired by different forms of "filtering." Some of these filters are internal, generated by ourselves, and others are external, generated by the other person. These filters affect our ability to get our message across clearly. In addition, they impede the message that is being communicated from others to us. Learn to identify and manage filters to be role models of effective communication.

Communicate to Lead - Module 3 - Levels of Listening - On Demand

Some elements of interaction we can control; some we cannot. One of the things in our control is our ability to listen attentively and empathetically. As leaders, we can have a profound impact on our employees and the culture of the organization by increasing our levels of listening. Learn to improve employee engagement by mastering this skill.

Carnegie Tales - Short Videos On Demand

These ten video animations illustrate common, humorous scenes from the modern workplace that illustrate proven Dale Carnegie principles and provide tips you can apply to improve your relationships, influence and success.  Each video is around 2 minutes long and is sure to provoke reflection as it makes you laugh.
 
Example lessons include:
  • Navigate unique new challenges of communication imposed by tools and technologies like Facebook, Twitter and smart phones.
  • Detailed scenes depicting unproductive team meetings; the scenes emphasize the common challenges faced by global teams
  • Align personal success and company objectives
  • Apply proven Dale Carnegie principles in today’s context to increase engagement

 

Active Listening - On Demand

Your effectiveness as a leader depends on your ability to communicate and resolve issues with your peers, bosses, or direct reports. By learning and committing to the skills and behaviors of active listening, you will become a more effective listener and improve your ability to resolve problems and influence positive outcomes.

Developmental Conversations - On Demand

 One of the simplest yet most effective ways to develop others is the developmental conversation – a way of building on relationships that are based on rapport, collaboration, and mutual commitment in order to help the individuals you lead improve performance, focus development, and reach positive outcomes. In this course, based on research carried out by the Center for Creative Leadership, you will explore effective methods of conducting developmental conversations with your direct reports.

Feedback That Works - On Demand

Giving effective feedback is a fundamental skill for leaders to master. Over the years the Center for Creative Leadership has developed a model for giving feedback that helps the receiver immediately identify their behavior that impacted someone else in either a positive or negative way, based upon observable behavior.

Managing Conflict with Direct Reports - On Demand

Conflict in the workplace cannot be avoided. The differences among all the people and personalities within a company create an environment tailor-made for disagreements and conflict. This is a difficult challenge for managers, and it's especially difficult when conflict occurs between managers and their direct reports. Such difficulties arise partly because of the power relationship between managers and direct reports. Extensive research conducted by CCL with both U.S. and European managers shows that the inability to manage conflict and interpersonal relationships with direct reports is one of the major reasons for managerial career derailment. To be a successful leader, you must understand that managing conflict is one of your key priorities and develop a comprehensive strategy to address these conflicts.

Managing Conflict with Peers - On Demand

Peer conflicts that arise from incompatible goals or from different views on how a task should be accomplished can usually be resolved. But peer conflicts that involve personal values, office politics and power, and emotional reactions are much more difficult to deal with. These seemingly intractable conflicts require careful attention if managers want to build effective relationships that will bolster their ability to achieve organizational goals.

Managing Conflict with Your Boss - On Demand

Successful managers seek out, build, and maintain effective relationships with others. Managers who derail or are otherwise sidelined during their careers often mishandle interpersonal relationships. One common problem related to relationships is unresolved conflict with a boss or showing unprofessional behavior related to a disagreement with upper management. Effectively managing conflict with your boss can energize you, helping you increase your effort, air your feelings, and stimulate critical thinking, creativity, and innovations. It leads to better decision making and exposes key issues that need to be addressed, helping you avoid future conflict. On the other hand, mishandling a conflict leads to negative consequences, such as decreased productivity, communication, and cooperation; increased negative feelings and stress; and a poisoned work environment.

Selling Your Ideas to Your Organization - On Demand

If you've got an idea you want to sell, you need to do two things: scan your environment and use effective tactics. This course explains how to scan your environment and provides tactics you can use to sell your idea. Using this systematic approach will make you more likely to accomplish your objective – solving a problem or making an improvement for the benefit of individuals, groups, and the organization as a whole.

Selling Yourself Without Selling Out - On Demand

Even high-performing individuals and groups can be overlooked and underestimated. The antidote is self-promotion – the act of generating personal visibility in service of your work and career. In this course, we discuss how you can benefit from self-promotion and maintain your integrity and authenticity. We help you reframe common beliefs that get in the way of effective self-promotion, and we provide numerous strategies and activities that can become part of your repertoire.

 
 
 
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