Igniting Workplace Enthusiasm

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Outstanding Customer Service

Outstanding Customer ServiceInteractive Virtual Classroom
Price:  $99 USD
Length: 1 Hour
Audio: Computer (VOIP)
 
Outstanding service starts with solid relationships, and there are principles you can follow to maintain professionalism and strengthen relationships with customers. You also need to have a process to resolve complaints, ensuring that you deal with the emotional and practical aspects of each customer’s issue. While basic telephone courtesy is a must, the finer points are often missed and can make a big difference.
 
In this interactive, one-hour webinar, you will be given a simple yet effective eight-step process for resolving complaints, as well as some key guidelines to follow in dealing with challenging customers. You will also learn the five approaches to engage customers and build loyalty, and a useful process for gaining customer referrals without being pushy or aggressive.
 
This webinar will help you:
  • Maintain professionalism in every situation
  • Engage customers and build loyalty
  • Follow a consistent process to efficiently resolve customer complaints
  • More outcomes below
Core Competencies: Customer Experience, Conflict Resolution
Related Competencies: Professionalism, Communication, Results Oriented
 

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Online Friday, August 07, 2015
02:00 PM - 03:00 PM
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Online Monday, August 17, 2015
12:00 PM - 01:00 PM
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Online Wednesday, August 26, 2015
04:00 PM - 05:00 PM
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Online Thursday, September 10, 2015
03:00 PM - 04:00 PM
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Online Monday, September 21, 2015
01:00 PM - 02:00 PM
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Online Friday, October 09, 2015
04:00 PM - 05:00 PM
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Online Thursday, October 29, 2015
02:00 PM - 03:00 PM
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Online Tuesday, November 10, 2015
12:00 PM - 01:00 PM
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Online Monday, November 30, 2015
01:00 PM - 02:00 PM
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Online Thursday, December 10, 2015
04:00 PM - 05:00 PM
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Online Tuesday, December 22, 2015
12:00 PM - 01:00 PM
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Who Should Attend

Any customer service, sales, customer and technical support, receptionists, and accounts payable personnel who want to provide truly outstanding levels of customer service.
 

Outline

 You will be able to:
 
• Use principles to maintain professionalism and strengthen customer relationships.
• Leverage five approaches to engage customers and build loyalty.
• Follow a consistent process to efficiently resolve customer complaints.
• Retain current and attract new customers by requesting referrals.
 
 

Credits

0.1 CEU
 

Accreditations

PMI - 1 PDU
 
 
 
 
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