Igniting Workplace Enthusiasm

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Outstanding Customer Service

Outstanding Customer ServiceInteractive Virtual Classroom
Price:  $99 USD
Length: 1 Hour
Audio: Computer (VOIP)
 
Outstanding service starts with solid relationships, and there are principles you can follow to maintain professionalism and strengthen relationships with customers. You also need to have a process to resolve complaints, ensuring that you deal with the emotional and practical aspects of each customer’s issue. While basic telephone courtesy is a must, the finer points are often missed and can make a big difference.
 
In this interactive, one-hour webinar, you will be given a simple yet effective eight-step process for resolving complaints, as well as some key guidelines to follow in dealing with challenging customers. You will also learn the five approaches to engage customers and build loyalty, and a useful process for gaining customer referrals without being pushy or aggressive.
 
This webinar will help you:
  • Maintain professionalism in every situation
  • Engage customers and build loyalty
  • Follow a consistent process to efficiently resolve customer complaints
  • More outcomes below
Core Competencies: Customer Experience, Conflict Resolution
Related Competencies: Professionalism, Communication, Results Oriented
 

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Country Location Date    
Online Monday, February 08, 2016
04:00 PM - 05:00 PM
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Online Thursday, February 25, 2016
12:00 PM - 01:00 PM
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Online Wednesday, March 02, 2016
04:00 PM - 05:00 PM
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Online Friday, March 18, 2016
02:00 PM - 03:00 PM
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Online Thursday, March 31, 2016
09:00 AM - 10:00 AM
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Online Tuesday, April 12, 2016
03:00 PM - 04:00 PM
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Online Friday, April 29, 2016
09:00 AM - 10:00 AM
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Online Monday, May 16, 2016
01:00 PM - 02:00 PM
EASTERN TIME
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Online Tuesday, May 31, 2016
04:00 PM - 05:00 PM
EASTERN TIME
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Who Should Attend

Any customer service, sales, customer and technical support, receptionists, and accounts payable personnel who want to provide truly outstanding levels of customer service.
 

Outline

 You will be able to:
 
• Use principles to maintain professionalism and strengthen customer relationships.
• Leverage five approaches to engage customers and build loyalty.
• Follow a consistent process to efficiently resolve customer complaints.
• Retain current and attract new customers by requesting referrals.
 
 

Credits

0.1 CEU
 

Accreditations

PMI - 1 PDU
 
 
 
 
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