Igniting Workplace Enthusiasm
  Print  

Tuesday, December 06, 2016

Outstanding Customer Service

Tuesday, December 06, 2016
02:00 PM - 03:00 PM

Register Export to Outlook

 

Outstanding Customer ServiceInteractive Virtual Classroom
Price:  $99 USD
Length: 1 Hour
Audio: Computer (VOIP)
 
Outstanding service starts with solid relationships, and there are principles you can follow to maintain professionalism and strengthen relationships with customers. You also need to have a process to resolve complaints, ensuring that you deal with the emotional and practical aspects of each customer’s issue. While basic telephone courtesy is a must, the finer points are often missed and can make a big difference.
 
In this interactive, one-hour webinar, you will be given a simple yet effective eight-step process for resolving complaints, as well as some key guidelines to follow in dealing with challenging customers. You will also learn the five approaches to engage customers and build loyalty, and a useful process for gaining customer referrals without being pushy or aggressive.
 
This webinar will help you:
  • Maintain professionalism in every situation
  • Engage customers and build loyalty
  • Follow a consistent process to efficiently resolve customer complaints
  • More outcomes below
Core Competencies: Customer Experience, Conflict Resolution
Related Competencies: Professionalism, Communication, Results Oriented
 

  Badges Earned

 
 
 
 
  
 

 

Location

Online
 

Register Export to Outlook

 
Filter by Location

Other Locations and Dates

Found 6 solutions
Country Location Date    
Online Thursday, September 29, 2016
02:00 PM - 03:00 PM
EASTERN TIME
Details Register
Online Wednesday, October 12, 2016
04:00 PM - 05:00 PM
EASTERN TIME
Details Register
Online Friday, October 28, 2016
11:00 AM - 12:00 PM
EASTERN TIME
Details Register
Online Tuesday, November 08, 2016
04:00 PM - 05:00 PM
EASTERN TIME
Details Register
Online Wednesday, November 23, 2016
11:00 AM - 12:00 PM
EASTERN TIME
Details Register
Online Friday, December 23, 2016
01:00 PM - 02:00 PM
EASTERN TIME
Details Register
 

Who Should Attend

Any customer service, sales, customer and technical support, receptionists, and accounts payable personnel who want to provide truly outstanding levels of customer service.
 

Outline

 You will be able to:
 
• Use principles to maintain professionalism and strengthen customer relationships.
• Leverage five approaches to engage customers and build loyalty.
• Follow a consistent process to efficiently resolve customer complaints.
• Retain current and attract new customers by requesting referrals.
 
 

Credits

0.1 CEU
 

Accreditations

PMI - 1 PDU
 
 
 
 
© 2016 Dale Carnegie & Associates, Inc.. All Rights Reserved.
Website design and development by Americaneagle.com
 

780 Third Ave, C-1, New York, NY 10017, US
Toll Free: 800.231.5800

Follow us on