Igniting Workplace Enthusiasm
  Print 

Monday, March 17, 2014

Outstanding Customer Service

Monday, March 17, 2014
02:00 PM - 03:00 PM

Export to Outlook

 

Outstanding Customer ServicePrice:  $99
Length: 1-hour Live Online Webinar
 
Outstanding service starts with solid relationships, and there are principles you can follow to maintain professionalism and strengthen relationships with customers. You also need to have a process to resolve complaints, ensuring that you deal with the emotional and practical aspects of each customer’s issue. While basic telephone courtesy is a must, the finer points are often missed and can make a big difference.
 
In this interactive, one-hour webinar, you will be given a simple yet effective eight-step process for resolving complaints, as well as some key guidelines to follow in dealing with challenging customers. You will also learn the five approaches to engage customers and build loyalty, and a useful process for gaining customer referrals without being pushy or aggressive.
 

 

Location

Online
 

Export to Outlook

 
Filter by Location

Other Locations and Dates

Found 10 solutions
Country Location Date    
Online Thursday, November 06, 2014
12:00 PM - 01:00 PM
EASTERN TIME
Details Register
Online Friday, November 21, 2014
11:00 AM - 12:00 PM
EASTERN TIME
Details Register
Online Wednesday, December 03, 2014
02:00 PM - 03:00 PM
EASTERN TIME
Details Register
Online Monday, December 15, 2014
12:00 PM - 01:00 PM
EASTERN TIME
Details Register
Online Friday, January 09, 2015
01:00 PM - 02:00 PM
EASTERN TIME
Details Register
Online Wednesday, January 21, 2015
12:00 PM - 01:00 PM
EASTERN TIME
Details Register
Online Thursday, February 05, 2015
03:00 PM - 04:00 PM
EASTERN TIME
Details Register
Online Monday, February 23, 2015
02:00 PM - 03:00 PM
EASTERN TIME
Details Register
Online Tuesday, March 10, 2015
01:00 PM - 02:00 PM
EASTERN TIME
Details Register
Online Friday, March 27, 2015
12:00 PM - 01:00 PM
EASTERN TIME
Details Register
 

Who Should Attend

Any customer service, sales, customer and technical support, receptionists, and accounts payable personnel who want to provide truly outstanding levels of customer service.
 

Outline

 You will be able to:
 
• Use principles to maintain professionalism and strengthen customer relationships.
• Leverage five approaches to engage customers and build loyalty.
• Follow a consistent process to efficiently resolve customer complaints.
• Retain current and attract new customers by requesting referrals.
 
 

Credits

0.1 CEU
 

Accreditations

PMI - 1 PDU
 
 
 

780 Third Ave C-1, New York, NY 10017, US
P. | Toll Free. 800.231.5800

Follow us on

 
© 2014 Dale Carnegie & Associates, Inc.. All Rights Reserved.
Website design and development by Americaneagle.com