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Wednesday, February 19, 2014

Outstanding Customer Service

Wednesday, February 19, 2014
12:00 PM - 01:00 PM

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Outstanding Customer ServicePrice:  $99
Length: 1-hour Live Online Webinar
 
Outstanding service starts with solid relationships, and there are principles you can follow to maintain professionalism and strengthen relationships with customers. You also need to have a process to resolve complaints, ensuring that you deal with the emotional and practical aspects of each customer’s issue. While basic telephone courtesy is a must, the finer points are often missed and can make a big difference.
 
In this interactive, one-hour webinar, you will be given a simple yet effective eight-step process for resolving complaints, as well as some key guidelines to follow in dealing with challenging customers. You will also learn the five approaches to engage customers and build loyalty, and a useful process for gaining customer referrals without being pushy or aggressive.
 
This webinar will help you:
  • Maintain professionalism in every situation
  • Engage customers and build loyalty
  • Follow a consistent process to efficiently resolve customer complaints
  • More outcomes below
Core Competencies: Customer Experience, Conflict Resolution, Communication, Results Oriented
 

  Special Discount!

Save $99 (1/2 off)
when you register
2 employees
into this course
before May 29th.
 
Use the promo code "2outstanding" on the Shopping Cart page to
get your discount.
 
Have questions?  Use the Live Chat feature!
 

 

Location

Online
 

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Other Locations and Dates

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Country Location Date    
Online Friday, May 15, 2015
12:00 PM - 01:00 PM
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Online Tuesday, May 26, 2015
04:00 PM - 05:00 PM
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Online Monday, June 08, 2015
01:00 PM - 02:00 PM
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Online Wednesday, June 24, 2015
03:00 PM - 04:00 PM
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Online Thursday, July 09, 2015
04:00 PM - 05:00 PM
EASTERN TIME
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Online Tuesday, July 21, 2015
12:00 PM - 01:00 PM
EASTERN TIME
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Online Friday, August 07, 2015
02:00 PM - 03:00 PM
EASTERN TIME
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Online Monday, August 17, 2015
12:00 PM - 01:00 PM
EASTERN TIME
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Online Wednesday, August 26, 2015
04:00 PM - 05:00 PM
EASTERN TIME
Details Register
 

Who Should Attend

Any customer service, sales, customer and technical support, receptionists, and accounts payable personnel who want to provide truly outstanding levels of customer service.
 

Outline

 You will be able to:
 
• Use principles to maintain professionalism and strengthen customer relationships.
• Leverage five approaches to engage customers and build loyalty.
• Follow a consistent process to efficiently resolve customer complaints.
• Retain current and attract new customers by requesting referrals.
 
 

Credits

0.1 CEU
 

Accreditations

PMI - 1 PDU
 
 
 
 
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