Igniting Workplace Enthusiasm


Managing Customer Expectations

Managing Customer ExpectationsPrice:  $299
Length: 3-hour Live Online Workshop
It is a simple truth: customers continue to do business with organizations that deliver on what they promise and who have treated them fairly. You have far more potential to develop long lasting relationships and future business success by managing customer expectations in a consistent way.
In this session, you examine ways that you can exceed your customers’ expectations by setting, monitoring, and influencing their expectations. You start by determining their initial expectations and the reasons for each. Then you proactively set realistic expectations with the customer, leverage sure-fire ways to exceed them, and follow an ongoing and consistent process to manage customer expectations in the future.

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Online Tuesday, June 16, 2015
09:00 AM - 12:00 PM
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Online Friday, June 26, 2015
02:00 PM - 05:00 PM
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Online Wednesday, July 08, 2015
12:00 PM - 03:00 PM
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Online Monday, July 27, 2015
03:00 PM - 06:00 PM
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Online Thursday, August 20, 2015
02:00 PM - 05:00 PM
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Online Monday, August 31, 2015
09:00 AM - 12:00 PM
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Who Should Attend

Sales representatives and account executives who need to manage expectations with new or existing customers, or who want to enhance relationships with current customers. Customer service and support personnel who interact with customers and have opportunities to manage their expectations.


After this seminar, you will be able to:
• Determine the expectations of customers
• Leverage the Pygmalion effect in your customer service and sales settings
• Use the 9 sure-fire approaches to exceeding customer expectations
• Hold crucial "setting expectations" conversation with your customers
• Use the seven principles for setting expectations
• Follow a consistent and effective process to manage customer expectations
Managing Customer Expectations: LIVE ONLINE Training

This program is one of the most engaging interactive Live Online courses available today. Trainers involve you from the moment the class begins, and keep you involved, collaborating, practicing and learning as if you were in a physical classroom.
This is NOT a typical webinar but a LIVE ONLINE learning forum facilitated by Dale Carnegie certified trainers using our effective, time-honored techniques.


0.3 CEUs


PMI - 3 PDUs
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