Igniting Workplace Enthusiasm
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January 2013 Events

Thursday, January 03, 2013
  • How to Cold Call and Build New Customers (01:00 PM - 04:00 PM)
    Event Details
    Thursday, January 03, 2013
    01:00 PM - 04:00 PM
    Online
    If you're like most sales people you can think of a million excuses not to cold call because - let's face it - you hate it. The rejection and sense of failure are tough to take. But cold calling is necessary to success since new business often accounts for as much as 50% of your production. Take the stress out of cold-call days and improve your hit ratio.
     
    Want to know more? Learn what to expect!
     
     
     
Friday, January 04, 2013
  • Successful Public Speaking (10:00 AM - 01:00 PM)
    Event Details
    Friday, January 04, 2013
    10:00 AM - 01:00 PM
    Online
    Successful Public Speaking uses the foolproof methods of Dale Carnegie to turn the participant from a nervous novice into a confident presenter. Dale Carnegie believed that public speaking is a skill to be learned, not an inborn trait. He validated that belief year after year by turning out the most accomplished speakers in the world. In this session, participants will learn the very same skills that Dale Carnegie himself used to create generations of politicians, community leaders, and successful business people.
     
    Want to know more? Learn what to expect!
     
  • Kickoff to the Dale Carnegie Live Online Experience (12:00 PM - 12:30 PM)
    Event Details
    Friday, January 04, 2013
    12:00 PM - 12:30 PM
    Online
    Our online learning environment is designed to be engaging, interesting, informative, and above all, interactive. We want your experience to be great, so that you can apply useful Dale Carnegie principles in your work and personal life. This FREE, 30-minute, interactive session introduces you to the Live Online experience, tests your audio connection, and teaches you how to use the many learning tools used in Dale Carnegie Digital webinars, workshops, and seminars.
     
    Want to know more? Learn what to expect!
     
     
Wednesday, January 09, 2013
  • Step Up to Leadership (02:00 PM - 05:00 PM)
    Event Details
    Wednesday, January 09, 2013
    02:00 PM - 05:00 PM
    Online
    TWO-SESSION WORKSHOP -- This dynamic two-session program will help you identify and overcome 20 of the most common interpersonal challenges often found in leadership behavior. And, of course, you'll get the basics like time management, delegation and performance appraisal techniques.
     
     
    Want to know more? Learn what to expect!
     
Thursday, January 10, 2013
  • Kickoff to the Dale Carnegie Live Online Experience (01:00 PM - 01:30 PM)
    Event Details
    Thursday, January 10, 2013
    01:00 PM - 01:30 PM
    Online
    Our online learning environment is designed to be engaging, interesting, informative, and above all, interactive. We want your experience to be great, so that you can apply useful Dale Carnegie principles in your work and personal life. This FREE, 30-minute, interactive session introduces you to the Live Online experience, tests your audio connection, and teaches you how to use the many learning tools used in Dale Carnegie Digital webinars, workshops, and seminars.
     
    Want to know more? Learn what to expect!
     
     
  • Performance Reviews That Motivate (01:00 PM - 02:00 PM)
    Event Details
    Thursday, January 10, 2013
    01:00 PM - 02:00 PM
    Online
    An effective performance review can be an opportunity for honest, open conversation about positive and negative results. It can inspire and engage people when it is focused on plans for the future. By setting expectations and helping associates to create achievable targets well in advance, then coaching and providing adequate feedback throughout the year, performance management becomes part of the culture rather than a dreaded annual event.
     
    Want to know more? Learn what to expect!
     
     
Friday, January 11, 2013
  • How to Present Online (12:00 PM - 01:00 PM)
    Event Details
    Friday, January 11, 2013
    12:00 PM - 01:00 PM
    Online
    Successful organizations today must communicate quickly and effectively across geographic boundaries. Presenting online is often the best solution to get information and training to the people who need it most, when they need it. If you are tasked to be the next online presenter in your organization, this session will help you shine!
    Want to know more? Learn what to expect!
     
Monday, January 14, 2013
  • How to Cold Call and Build New Customers (10:00 AM - 01:00 PM)
    Event Details
    Monday, January 14, 2013
    10:00 AM - 01:00 PM
    Online
    If you're like most sales people you can think of a million excuses not to cold call because - let's face it - you hate it. The rejection and sense of failure are tough to take. But cold calling is necessary to success since new business often accounts for as much as 50% of your production. Take the stress out of cold-call days and improve your hit ratio.
     
    Want to know more? Learn what to expect!
     
     
     
  • Compelling Sales Presentations (01:00 PM - 04:00 PM)
    Event Details
    Monday, January 14, 2013
    01:00 PM - 04:00 PM
    Online
    This 3-hour Live Online workshop is designed for sales people who want to increase their close rates through more effective presentations. The program provides an overview and flow of a sales presentation and highlights the ideas that people need to know and practice to get started. In addition to sales presentations, it emphasizes how we should present ourselves in any situation. It is especially useful for people involved in consultative selling.
     

    Want to know more? Learn what to expect!

     
     
Tuesday, January 15, 2013
  • Kickoff to the Dale Carnegie Live Online Experience (09:00 AM - 09:30 AM)
    Event Details
    Tuesday, January 15, 2013
    09:00 AM - 09:30 AM
    Online
    Our online learning environment is designed to be engaging, interesting, informative, and above all, interactive. We want your experience to be great, so that you can apply useful Dale Carnegie principles in your work and personal life. This FREE, 30-minute, interactive session introduces you to the Live Online experience, tests your audio connection, and teaches you how to use the many learning tools used in Dale Carnegie Digital webinars, workshops, and seminars.
     
    Want to know more? Learn what to expect!
     
     
  • Successful Public Speaking (06:00 PM - 09:00 PM)
    Event Details
    Tuesday, January 15, 2013
    06:00 PM - 09:00 PM
    Online
    Successful Public Speaking uses the foolproof methods of Dale Carnegie to turn the participant from a nervous novice into a confident presenter. Dale Carnegie believed that public speaking is a skill to be learned, not an inborn trait. He validated that belief year after year by turning out the most accomplished speakers in the world. In this session, participants will learn the very same skills that Dale Carnegie himself used to create generations of politicians, community leaders, and successful business people.
     
    Want to know more? Learn what to expect!
     
Wednesday, January 16, 2013
  • Leading Virtual Teams (01:00 PM - 02:00 PM)
    Event Details
    Wednesday, January 16, 2013
    01:00 PM - 02:00 PM
    Online
    TWO SESSION WORKSHOP - Overall, virtual teams are very similar to traditional face-to-face teams. After all, people are people. We may communicate today with different tools and greater speed, but Dale Carnegie’s advice on how to communicate, lead and work efficiently remains priceless across the ages. This two-session Live Online workshop will help equip leaders with the knowledge and skills necessary to lead virtual teams to new levels of effectiveness.
     
    Want to know more? Learn what to expect!
     
     
  • Secrets of Motivation (11:00 AM - 01:00 PM)
    Event Details
    Wednesday, January 16, 2013
    11:00 AM - 01:00 PM
    Online
    Teams come in many forms, but whether you’re part of a business, community, technical, creative or even temporary team, using the Dale Carnegie Human Relation Principles and a proven method for recognition and appreciation will energize everyone’s performance! You’ll learn to apply these principles to build trust, identify opportunities, recognize potential, and express appreciation to inspire commitment and innovation in your workplace.
     
    Want to know more? Learn what to expect!
     
Thursday, January 17, 2013
  • Managing Conflict in the Workplace (02:00 PM - 05:00 PM)
    Event Details
    Thursday, January 17, 2013
    02:00 PM - 05:00 PM
    Online
    Nothing can destroy productivity, derail projects and make you look bad faster than workplace conflict.Whether it's the kind that smolders just beneath the surface or it's become open warfare, conflict can paralyze your group, department or entire company. And, unfortunately, the unpleasant task of resolving conflicts falls on your shoulders. But now there's help.
     
    Want to know more? Learn what to expect!
     
     
  • Attitudes for Service (09:00 AM - 12:00 PM)
    Event Details
    Thursday, January 17, 2013
    09:00 AM - 12:00 PM
    Online
    In this Live Online workshop, you will discuss taking 100% responsibility for customer service. Each time an internal or external customer comes into contact with you, your attitude is showing. You will apply Dale Carnegie principles and identify ways to maintain a friendly, low pressure and high service environment that makes customers want to come back to you in the future.
    Want to know more? Learn what to expect!
     
Friday, January 18, 2013
  • Handling Customer Complaints (09:00 AM - 12:00 PM)
    Event Details
    Friday, January 18, 2013
    09:00 AM - 12:00 PM
    Online
    Customers complain. What is important is how you handle those complaints when they arise: Do you follow a consistent process, treating each customer with equal understanding and empathy? Do you resolve their complaints in a way that earns their trust and their continued business? Effectively resolving complaints is a way to reduce stress, build relationships, and improve customer loyalty and retention.
     
    Please note: In order to have an optimal learning experience, each participant should be registered as an individual, and use their own computer to attend the program. If you would like to register a group of participants, please update the quantity field below as appropriate, and then fill in the information for each participant.
     
     
  • Managing Customer Expectations (09:00 AM - 12:00 PM)
    Event Details
    Friday, January 18, 2013
    09:00 AM - 12:00 PM
    Online
    It is a simple truth: customers continue to do business with organizations that deliver on what they promise and who have treated them fairly. You have far more potential to develop long lasting relationships and future business success by managing customer expectations in a consistent way. Acquire the tips you need to set, monitor, and influence customer expectations for greater business impact.
     
    Want to know more? Learn what to expect!
     
     
Tuesday, January 22, 2013
  • Unleash the Power of Mentoring In your Organization (02:00 PM - 05:00 PM)
    Event Details
    Tuesday, January 22, 2013
    02:00 PM - 05:00 PM
    Online
    A mentor provides professional advice and support. He or she willingly shares knowledge, experience and often personal and professional network contacts. Successful mentoring can help less experienced individuals navigate away from costly mistakes. For a mentor, the relationship provides an opportunity to gain a fresh perspective and the satisfaction from guiding others to professional success. In this two-hour Live Online workshop, learn what it takes to make the launch of your program successful and avoid the challenges that often derail organizational initiatives
     
    Want to know more? Learn what to expect!
     
  • Step Up to Leadership (09:00 AM - 12:00 PM)
    Event Details
    Tuesday, January 22, 2013
    09:00 AM - 12:00 PM
    Online
    TWO-SESSION WORKSHOP -- This dynamic two-session program will help you identify and overcome 20 of the most common interpersonal challenges often found in leadership behavior. And, of course, you'll get the basics like time management, delegation and performance appraisal techniques.
     
     
    Want to know more? Learn what to expect!
     
Wednesday, January 23, 2013
  • Marshall Goldsmith - What Got You Here Won't Get You There (02:00 PM - 05:00 PM)
    Event Details
    Wednesday, January 23, 2013
    02:00 PM - 05:00 PM
    Online

    TWO-SESSION WORKSHOP -- Dale Carnegie Digital® is excited to partner with Marshall Goldsmith to make one of the most effective management development methodologies accessible, convenient, live and online! Experience the merging of our world-renowned training and that of leadership development expert, executive coach and author, Marshall Goldsmith from his New York Times best seller and Wall Street Journal #1 business book, What Got You Here Won’t Get You There.

    Want to know more? Learn what to expect!
     
     
  • Kickoff to the Dale Carnegie Live Online Experience (02:00 PM - 02:30 PM)
    Event Details
    Wednesday, January 23, 2013
    02:00 PM - 02:30 PM
    Online
    Our online learning environment is designed to be engaging, interesting, informative, and above all, interactive. We want your experience to be great, so that you can apply useful Dale Carnegie principles in your work and personal life. This FREE, 30-minute, interactive session introduces you to the Live Online experience, tests your audio connection, and teaches you how to use the many learning tools used in Dale Carnegie Digital webinars, workshops, and seminars.
     
    Want to know more? Learn what to expect!
     
     
  • Managing Workplace Stress (10:00 AM - 01:00 PM)
    Event Details
    Wednesday, January 23, 2013
    10:00 AM - 01:00 PM
    Online
    The list of stress producers in today's world grows longer by the minute. People react differently to living in this pressure cooker. Some become aggressive; others become passive; and some just shut down altogether.
     
    Want to know more? Learn what to expect!
     
     
  • Create Your Work-Life Breakthrough (12:00 PM - 01:00 PM)
    Event Details
    Wednesday, January 23, 2013
    12:00 PM - 01:00 PM
    Online
    In this session you will explore useful tips and actions that can help you regain your sense of balance.
    By analyzing our current levels of energy and focus in each aspect of life – work, family, health, community, spirituality, social life, and finances – we can determine how satisfied we are with each, identify potential stressors, and plan a course of action based on what is truly important to us.
     

    Want to know more? Learn what to expect!

     
Thursday, January 24, 2013
  • Overcoming Workplace Negativity with Enthusiasm (02:00 PM - 05:00 PM)
    Event Details
    Thursday, January 24, 2013
    02:00 PM - 05:00 PM
    Online
    Negative attitudes spread to the point where they eventually affect performance and decision-making. That's the bad news. The good news is that enthusiasm and positive attitudes spread just as quickly and affect performance just as much -- in the right direction.
     Want to know more? Learn what to expect!
     
  • Performance Reviews That Motivate (01:00 PM - 02:00 PM)
    Event Details
    Thursday, January 24, 2013
    01:00 PM - 02:00 PM
    Online
    An effective performance review can be an opportunity for honest, open conversation about positive and negative results. It can inspire and engage people when it is focused on plans for the future. By setting expectations and helping associates to create achievable targets well in advance, then coaching and providing adequate feedback throughout the year, performance management becomes part of the culture rather than a dreaded annual event.
     
    Want to know more? Learn what to expect!
     
     
Friday, January 25, 2013
  • Delegation (10:00 AM - 01:00 PM)
    Event Details
    Friday, January 25, 2013
    10:00 AM - 01:00 PM
    Online
    In today's leaner and faster business world, managers are expected to do more with less. It is more important than ever for managers to effectively delegate projects and tasks. This program will give you the tools to develop valuable team members by building productivity and engagement, while maintaining accountability and control.
     
    Want to know more? Learn what to expect!
     
     
     
  • How To Remember Just About Anything (02:00 PM - 05:00 PM)
    Event Details
    Friday, January 25, 2013
    02:00 PM - 05:00 PM
    Online
    Your memory can be a tremendous asset in business and an important ally in social situations. Now you can learn to utilize it to its fullest potential. This seminar is an experience you won't forget ... that won't let you forget names, facts and figures ever again.
    Want to know more? Learn what to expect!
     
  • Cross and Up Selling (09:00 AM - 12:00 PM)
    Event Details
    Friday, January 25, 2013
    09:00 AM - 12:00 PM
    Cross-selling and up-selling create value for both you and your customers. Opportunities to help guide customers to make better buying decisions arise when you ask the right questions, make appropriate suggestions, and present options in a manner that does not seem pushy.
     

    Want to know more? Learn what to expect!

     
     
  • Cross and Up Selling (02:00 PM - 05:00 PM)
    Event Details
    Friday, January 25, 2013
    02:00 PM - 05:00 PM
    Online
    Cross-selling and up-selling create value for both you and your customers. Opportunities to help guide customers to make better buying decisions arise when you ask the right questions, make appropriate suggestions, and present options in a manner that does not seem pushy.
     

    Want to know more? Learn what to expect!

     
     
Monday, January 28, 2013
  • Kickoff to the Dale Carnegie Live Online Experience (11:00 AM - 11:30 AM)
    Event Details
    Monday, January 28, 2013
    11:00 AM - 11:30 AM
    Online
    Our online learning environment is designed to be engaging, interesting, informative, and above all, interactive. We want your experience to be great, so that you can apply useful Dale Carnegie principles in your work and personal life. This FREE, 30-minute, interactive session introduces you to the Live Online experience, tests your audio connection, and teaches you how to use the many learning tools used in Dale Carnegie Digital webinars, workshops, and seminars.
     
    Want to know more? Learn what to expect!
     
     
  • Handling Customer Complaints (01:00 PM - 04:00 PM)
    Event Details
    Monday, January 28, 2013
    01:00 PM - 04:00 PM
    Online
    Customers complain. What is important is how you handle those complaints when they arise: Do you follow a consistent process, treating each customer with equal understanding and empathy? Do you resolve their complaints in a way that earns their trust and their continued business? Effectively resolving complaints is a way to reduce stress, build relationships, and improve customer loyalty and retention.
     
    Please note: In order to have an optimal learning experience, each participant should be registered as an individual, and use their own computer to attend the program. If you would like to register a group of participants, please update the quantity field below as appropriate, and then fill in the information for each participant.
     
     
  • How to Present Online (09:00 AM - 10:00 AM)
    Event Details
    Monday, January 28, 2013
    09:00 AM - 10:00 AM
    Online
    Successful organizations today must communicate quickly and effectively across geographic boundaries. Presenting online is often the best solution to get information and training to the people who need it most, when they need it. If you are tasked to be the next online presenter in your organization, this session will help you shine!
    Want to know more? Learn what to expect!
     
Tuesday, January 29, 2013
  • How to Cold Call and Build New Customers (02:00 PM - 05:00 PM)
    Event Details
    Tuesday, January 29, 2013
    02:00 PM - 05:00 PM
    Online
    If you're like most sales people you can think of a million excuses not to cold call because - let's face it - you hate it. The rejection and sense of failure are tough to take. But cold calling is necessary to success since new business often accounts for as much as 50% of your production. Take the stress out of cold-call days and improve your hit ratio.
     
    Want to know more? Learn what to expect!
     
     
     
Wednesday, January 30, 2013
  • Managing Customer Expectations (09:00 AM - 12:00 PM)
    Event Details
    Wednesday, January 30, 2013
    09:00 AM - 12:00 PM
    Online
    It is a simple truth: customers continue to do business with organizations that deliver on what they promise and who have treated them fairly. You have far more potential to develop long lasting relationships and future business success by managing customer expectations in a consistent way. Acquire the tips you need to set, monitor, and influence customer expectations for greater business impact.
     
    Want to know more? Learn what to expect!
     
     
Thursday, January 31, 2013
  • Successful Public Speaking (02:00 PM - 05:00 PM)
    Event Details
    Thursday, January 31, 2013
    02:00 PM - 05:00 PM
    Online
    Successful Public Speaking uses the foolproof methods of Dale Carnegie to turn the participant from a nervous novice into a confident presenter. Dale Carnegie believed that public speaking is a skill to be learned, not an inborn trait. He validated that belief year after year by turning out the most accomplished speakers in the world. In this session, participants will learn the very same skills that Dale Carnegie himself used to create generations of politicians, community leaders, and successful business people.
     
    Want to know more? Learn what to expect!
     
 
 

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