Igniting Workplace Enthusiasm
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April 2013 Events

Monday, April 01, 2013
  • Unleash the Power of Mentoring In your Organization (01:00 PM - 04:00 PM)
    Event Details
    Monday, April 01, 2013
    01:00 PM - 04:00 PM
    Online
    Creating a mentoring program will help your organization to identify opportunities for professional growth and assists in succession planning. Less experienced workers will benefit from the guidance and advice of seasoned professionals. And mentors will gain a fresh perspective and the satisfaction of helping others achieve their goals. This module will teach you how to plan and execute an effective mentoring program that will foster an encouraging, supportive work environment.
    The Adobe Connect "Join Now" link to your course session will be available within one week of the course start date.
     
  • Leading Virtual Teams (09:00 AM - 12:00 PM)
    Event Details
    Monday, April 01, 2013
    09:00 AM - 12:00 PM
    Online
    THIS IS A TWO SESSION WORKSHOP -
    Several factors have led to the emergence of a new form of team working. As Virtual Private Networks, Wi-Fi, and low-cost communication methods such as instant messaging and video chat become more reliable and commonplace, home-working and teleworking become an option for many teams. This option has provided organizations with numerous economic alternatives to the traditional face-to-face team structure.
    Overall, virtual teams are very similar to traditional teams. However, communication and team building occur more naturally in face-to-face teams. Because of this, leaders of virtual teams should take deliberate actions to build in activities and practices that are vital to team success. This program will help equip leaders with the knowledge and skills necessary to lead virtual teams to new levels of effectiveness.
    The Adobe Connect "Join Now" link to your course session will be available within one week of the course start date.
     
Tuesday, April 02, 2013
  • How to Communicate with Diplomacy and Tact - Live Online (02:00 PM - 05:00 PM)
    Event Details
    Tuesday, April 02, 2013
    02:00 PM - 05:00 PM
    Online
    FOUR-SESSION SEMINAR -- Have you ever been awed by someone who always seems to know what to say and how to say it in any situation? They know how to communicate with diplomacy, tact and confidence; and now you can acquire these same skills at this new seminar. Gain the skills you need to deal with all kinds of people- right from your desk!
     
    Want to know more? Learn what to expect!
     
     
Wednesday, April 03, 2013
  • Overcoming Workplace Negativity with Enthusiasm (09:00 AM - 12:00 PM)
    Event Details
    Wednesday, April 03, 2013
    09:00 AM - 12:00 PM
    Online
    Negative attitudes spread to the point where they eventually affect performance and decision-making. That's the bad news. The good news is that enthusiasm and positive attitudes spread just as quickly and affect performance just as much -- in the right direction.
    Overcoming Workplace Negativity with Enthusiasm is a live online program that will show you how to use Dale Carnegie's proven ways to prevent the naysayers, whiners and downers from robbing you and your group of the energy to succeed. In just 3 hours, you'll learn specific techniques for dealing with that burned-out feeling so that you can lead with confidence and enthusiasm. Take a positive step toward success right now.
    The Adobe Connect "Join Now" link to your course session will be available within one week of the course start date.
     
Thursday, April 04, 2013
  • How to Win Friends and Influence Business People - Live Online (10:00 AM - 01:00 PM)
    Event Details
    Thursday, April 04, 2013
    10:00 AM - 01:00 PM
    Online

    FOUR-SESSION SEMINAR -- Based on the classic teachings from the book How to Win Friends and Influence People, this live online event from Dale Carnegie Training will show you ways to achieve enlightened interpersonal effectiveness. You'll gain a holistic perspective by looking at what triggers you, and how your attitude affects communication outcomes.

    Want to know more? Learn what to expect!
     
     
  • Build a High Performing Virtual Team (11:00 AM - 12:00 PM)
    Event Details
    Thursday, April 04, 2013
    11:00 AM - 12:00 PM
    Online
    Dale Carnegie Digital® presents the next webinar in the Keys to Success series, Secrets of High Performing Virtual Teams.
    Do you know the keys to successfully managing a virtual team? Dispersed workforces are today’s norm, and while virtual teams are similar to traditional teams, you can no longer rely upon the communication and team building that occurs naturally in face-to-face environments. As a leader of virtual teams, you must take deliberate actions to build productive teamwork. This webinar provides an introduction to the tools and attitudes necessary for effectiveness in the digital age.
    The digital age is changing how we work, play, communicate and think. It is an exciting frontier that rewards those who leverage the power that it presents. Competing in the new environment will require higher levels of competence. While it may seem challenging to keep up with the pace of technology, the good news is that tools are evolving so quickly that they are easier to learn and use than ever before.
    A Handout is included.
    Secrets of High Performance Virtual Teams is part of the Keys To Success Webinar Series.
    The Adobe Connect "Join Now" link to your course session will be available within one week of the course start date.

     
  • Step Up to Leadership (02:00 PM - 05:00 PM)
    Event Details
    Thursday, April 04, 2013
    02:00 PM - 05:00 PM
    Online
    Employees are open to influence and motivation. "If you tell me what to do, I will do it to protect my job. But if you inspire me to do it, I will do it to the best of my ability."
    Supervisors who understand this simple truth and know how to apply it are the ones who generate results in today's organizations. Great managers develop high-performance teams that get results because they know how to lead a team, not just manage it.
    This program will smooth your transition from individual contributor to supervisor to leader. You will learn the basics like delegation, time management, and performance appraisal techniques, and gain insights into the more advanced aspects of leadership needed to inspire and motivate teams.
    The Adobe Connect "Join Now" link to your course session will be available within one week of the course start date.
     
Friday, April 05, 2013
  • Attitudes for Service (01:00 PM - 04:00 PM)
    Event Details
    Friday, April 05, 2013
    01:00 PM - 04:00 PM
    Online
    Your customers reevaluate their purchasing decisions every day, and every customer service interaction may bias them toward staying with your company, or moving away from it. Long-term customer satisfaction is built through serial expressions of helpfulness, respect, and genuine interest. Exceptional service drives customer loyalty and creates clients who will be champions for your organization, while service mishaps and perceived slights may result in a bad customer experience or worse – a lost customer.
    This course teaches you to become completely responsible for the attitude you convey every time you come into contact with your customer.
    The Adobe Connect "Join Now" link to your course session will be available within one week of the course start date.
     
  • Kickoff to the Dale Carnegie Live Online Experience (11:30 AM - 12:00 PM)
    Event Details
    Friday, April 05, 2013
    11:30 AM - 12:00 PM
    Online
    Our online learning environment is designed to be engaging, interesting, informative, and above all, interactive. We want your experience to be great, so that you can apply useful Dale Carnegie® principles in your work and personal life.
    Plan to attend this event using your own computer and audio connection. Success is all about interaction, so participate actively using all of the methods available to you. Remember that others are depending on you to keep the session running smoothly and generate an unforgettable experience.
    Participants consistently tell us that the major benefit of these sessions is the information that is exchanged among the group, so we encourage and value your contributions.
    The Adobe Connect "Join Now" link to your course session will be available within one week of the course start date.
     
Monday, April 08, 2013
  • How to Cold Call and Build New Customers (10:00 AM - 01:00 PM)
    Event Details
    Monday, April 08, 2013
    10:00 AM - 01:00 PM
    Online
    If you're like most sales people you can think of a million excuses not to cold call because - let's face it - you hate it. The rejection and sense of failure are tough to take. But cold calling is necessary to success since new business often accounts for as much as 50% of your production. Take the stress out of cold-call days and improve your hit ratio.
     
    Want to know more? Learn what to expect!
     
     
     
Tuesday, April 09, 2013
  • How to Present Online (01:00 PM - 02:00 PM)
    Event Details
    Tuesday, April 09, 2013
    01:00 PM - 02:00 PM
    Online
    Dale Carnegie outlined four ways that people evaluate us: what we say, how we say it, what we do, and how we do it. These tenets hold true for any presentation, whether delivered face-to-face or online. An online presentation delights its audience only when voice, visuals and technology come together to deliver a high impact engaging experience. Distractions are the norm; interactive and powerfully simple presentations are the solution. By practicing Dale Carnegie principles, masterfully using technology, and creating superior visuals, online presentations become dynamic and powerful. Join us for this session where you will learn how to break the mold of boring webinars and set the standard for Online Presentations!
    How to Present Online is part of the Keys To Success Webinar Series.
     
Wednesday, April 10, 2013
  • Kickoff to the Dale Carnegie Live Online Experience (01:00 PM - 01:30 PM)
    Event Details
    Wednesday, April 10, 2013
    01:00 PM - 01:30 PM
    Online
    Our online learning environment is designed to be engaging, interesting, informative, and above all, interactive. We want your experience to be great, so that you can apply useful Dale Carnegie® principles in your work and personal life.
    Plan to attend this event using your own computer and audio connection. Success is all about interaction, so participate actively using all of the methods available to you. Remember that others are depending on you to keep the session running smoothly and generate an unforgettable experience.
    Participants consistently tell us that the major benefit of these sessions is the information that is exchanged among the group, so we encourage and value your contributions.
     
  • Managing Customer Expectations (06:00 PM - 09:00 PM)
    Event Details
    Wednesday, April 10, 2013
    06:00 PM - 09:00 PM
    Online
    It is a simple truth: customers continue to do business with organizations that deliver on what they promise and who have treated them fairly. You have far more potential to develop long lasting relationships and future business success by managing customer expectations in a consistent way. In this session, you examine ways that you can exceed your customers’ expectations by setting, monitoring, and influencing their expectations. You start by determining their initial expectations and the reasons for each. Then you proactively set realistic expectations with the customer, leverage sure-fire ways to exceed them, and follow an ongoing and consistent process to manage customer expectations in the future.
     
  • Managing Conflict in the Workplace (09:00 AM - 12:00 PM)
    Event Details
    Wednesday, April 10, 2013
    09:00 AM - 12:00 PM
    Online
    Nothing can destroy productivity, derail projects, and damage your reputation faster than workplace conflict. Whether it smolders just beneath the surface or becomes open warfare, conflict can paralyze your group, department, or the entire organization. And once initiated, the unpleasant task of resolving conflicts falls on your shoulders.
    Based on the time-tested principles from the new book How to Win Friends and Influence People in the Digital Age, this program prescribes the best approaches for effectively dealing with conflicts, so you can resolve issues while maintaining positive relationships. Learn to diagnose conflict before it intensifies, apply appropriate conflict resolution techniques to specific situations, and remain poised when tension is high.
     
Thursday, April 11, 2013
  • Successful Public Speaking (01:00 PM - 04:00 PM)
    Event Details
    Thursday, April 11, 2013
    01:00 PM - 04:00 PM
    Online
    Successful Public Speaking uses the foolproof methods of Dale Carnegie to turn the participant from a nervous novice into a confident presenter. Dale Carnegie believed that public speaking is a skill to be learned, not an inborn trait. He validated that belief year after year by turning out the most accomplished speakers in the world. In this session, participants will learn the very same skills that Dale Carnegie himself used to create generations of politicians, community leaders, and successful business people.
     
    Want to know more? Learn what to expect!
     
  • Performance Reviews That Motivate (12:00 PM - 01:00 PM)
    Event Details
    Thursday, April 11, 2013
    12:00 PM - 01:00 PM
    Online
    Let's face it. We don't often think that "performance review" and "motivation" belong in the same sentence. Performance reviews can cause anxiety in the associates being appraised and the manager responsible for conducting them. An effective performance review can be an opportunity for honest, open conversation about positive and negative results. It can inspire and engage people when it is focused on plans for the future. By setting expectations and helping associates to create achievable targets well in advance, then coaching and providing adequate feedback throughout the year, performance management becomes part of the culture rather than a dreaded annual event. People support what they help to create. Very few people are motivated by criticism. In this fast-paced webinar, explore ways to conduct RAVE performance reviews and plan your performance conversations so that staff members feel encouraged, inspired and ready to exceed expectations. Performance Reviews that Motivate is part of the Keys To Success Webinar Series.
     
  • Successful Public Speaking (01:00 PM - 04:00 PM)
    Event Details
    Thursday, April 11, 2013
    01:00 PM - 04:00 PM
    Online
    Successful Public Speaking uses the foolproof methods of Dale Carnegie to turn you from a nervous novice into a confident presenter. Dale Carnegie believed that public speaking is a skill to be learned, not an inborn trait. He validated that belief year after year by turning out the most accomplished speakers in the world.
    Successful Public Speaking will teach you the very same skills that Dale Carnegie himself used to create generations of politicians, community leaders and successful business people.
    Acquire the tools that you need to speak confidently at your next meeting or presentation, join us for Successful Public Speaking!
     
Friday, April 12, 2013
  • Managing Workplace Stress (02:00 PM - 05:00 PM)
    Event Details
    Friday, April 12, 2013
    02:00 PM - 05:00 PM
    Online
    The list of stress factors in today's world grows longer every day. People react differently to living in this pressure cooker. Some become aggressive while others become passive or just shut down altogether.
    Regardless of the reaction, the results are the same – personal and organizational productivity grind to a halt, creativity dies, and momentum vanishes.
    Now you can do something about the destructive forces of stress in the workplace. Learn to assess your current reactions to stress so that you can stop worrying and start working up to your full potential.
     
Monday, April 15, 2013
  • Overcoming Workplace Negativity with Enthusiasm (02:00 PM - 05:00 PM)
    Event Details
    Monday, April 15, 2013
    02:00 PM - 05:00 PM
    Online
    Negative attitudes spread to the point where they eventually affect performance and decision-making. That's the bad news. The good news is that enthusiasm and positive attitudes spread just as quickly and affect performance just as much -- in the right direction.
    Overcoming Workplace Negativity with Enthusiasm is a live online program that will show you how to use Dale Carnegie's proven ways to prevent the naysayers, whiners and downers from robbing you and your group of the energy to succeed. In just 3 hours, you'll learn specific techniques for dealing with that burned-out feeling so that you can lead with confidence and enthusiasm. Take a positive step toward success right now.
     
Tuesday, April 16, 2013
  • Kickoff to the Dale Carnegie Live Online Experience (09:00 AM - 09:30 AM)
    Event Details
    Tuesday, April 16, 2013
    09:00 AM - 09:30 AM
    Online
    Our online learning environment is designed to be engaging, interesting, informative, and above all, interactive. We want your experience to be great, so that you can apply useful Dale Carnegie® principles in your work and personal life.
    Plan to attend this event using your own computer and audio connection. Success is all about interaction, so participate actively using all of the methods available to you. Remember that others are depending on you to keep the session running smoothly and generate an unforgettable experience.
    Participants consistently tell us that the major benefit of these sessions is the information that is exchanged among the group, so we encourage and value your contributions.
     
  • Tools and Tactics for Sales Leaders: A Sales Management Workshop (01:00 PM - 04:00 PM)
    Event Details
    Tuesday, April 16, 2013
    01:00 PM - 04:00 PM
    Online
    Sales leaders need to understand the "big picture" in order to achieve big sales and keep the team moving in the same direction. The big picture continues with an awareness of the competitive landscape. Developing a sales strategy requires leaders to consider the strategies of their competitors. Competitive analysis provides both an offensive and defensive strategic framework to identify opportunities and threats in your market or territory. Most successful sales leaders adhere to a detailed territory plan. This includes analyzing past sales results, current customer status, and sales goals for existing customers and potential new customers. It also includes sales team leadership and activity planning. By creating a realistic, achievable territory plan, you give your team the best possible opportunity for sales success.
    When there is a problem, the leader coaches the team member to go the extra mile to respond, react, recover, and add something extra.
     
  • Unleash the Power of Mentoring In your Organization (09:00 AM - 12:00 PM)
    Event Details
    Tuesday, April 16, 2013
    09:00 AM - 12:00 PM
    Online
    Creating a mentoring program will help your organization to identify opportunities for professional growth and assists in succession planning. Less experienced workers will benefit from the guidance and advice of seasoned professionals. And mentors will gain a fresh perspective and the satisfaction of helping others achieve their goals. This module will teach you how to plan and execute an effective mentoring program that will foster an encouraging, supportive work environment.
     
Wednesday, April 17, 2013
  • Step Up to Leadership (10:00 AM - 01:00 PM)
    Event Details
    Wednesday, April 17, 2013
    10:00 AM - 01:00 PM
    Online
    Employees are open to influence and motivation. "If you tell me what to do, I will do it to protect my job. But if you inspire me to do it, I will do it to the best of my ability."
    Supervisors who understand this simple truth and know how to apply it are the ones who generate results in today's organizations. Great managers develop high-performance teams that get results because they know how to lead a team, not just manage it.
    This program will smooth your transition from individual contributor to supervisor to leader. You will learn the basics like delegation, time management, and performance appraisal techniques, and gain insights into the more advanced aspects of leadership needed to inspire and motivate teams.
     
  • Secrets of Motivation (12:00 PM - 02:00 PM)
    Event Details
    Wednesday, April 17, 2013
    12:00 PM - 02:00 PM
    Online
    To achieve your strategic objectives, you first need to learn what motivates employees to work to their full potential. Secrets of Motivation will teach you how to become a leader who is known for getting results through people. You’ll learn to build effective relationships, encourage commitment, and harness innovation in your work environment.
     
  • Transforming Customer Complaints into Opportunities (03:00 PM - 06:00 PM)
    Event Details
    Wednesday, April 17, 2013
    03:00 PM - 06:00 PM
    Online
    Customers complain. What is important is how you handle those complaints when they arise: Do you follow a consistent process, treating each customer with equal understanding and empathy? Do you resolve their complaints in a way that earns their trust and their continued business?
    In this session, you will explore the variety of causes of complaints, identify ways to neutralize negative attitudes, follow a process that deals with both the emotional and rational elements of complaints, and identify root causes and the ways you can reduce the number and type of complaints. You will also walk away with numerous tips for keeping a positive attitude, even when dealing with difficult people and issues.
     
Thursday, April 18, 2013
  • Marshall Goldsmith - What Got You Here Won't Get You There (02:00 PM - 05:00 PM)
    Event Details
    Thursday, April 18, 2013
    02:00 PM - 05:00 PM
    Online

    TWO-SESSION WORKSHOP -- Dale Carnegie Digital® is excited to partner with Marshall Goldsmith to make one of the most effective management development methodologies accessible, convenient, live and online! Experience the merging of our world-renowned training and that of leadership development expert, executive coach and author, Marshall Goldsmith from his New York Times best seller and Wall Street Journal #1 business book, What Got You Here Won’t Get You There.

    Want to know more? Learn what to expect!
     
     
  • Attitudes for Service (09:00 AM - 12:00 PM)
    Event Details
    Thursday, April 18, 2013
    09:00 AM - 12:00 PM
    Online
    Your customers reevaluate their purchasing decisions every day, and every customer service interaction may bias them toward staying with your company, or moving away from it. Long-term customer satisfaction is built through serial expressions of helpfulness, respect, and genuine interest. Exceptional service drives customer loyalty and creates clients who will be champions for your organization, while service mishaps and perceived slights may result in a bad customer experience or worse – a lost customer.
    This course teaches you to become completely responsible for the attitude you convey every time you come into contact with your customer.
     
  • Create Your Work-Life Breakthrough (12:00 PM - 01:00 PM)
    Event Details
    Thursday, April 18, 2013
    12:00 PM - 01:00 PM
    Online
    Most of us aspire to live a balanced life. We want to spend the appropriate amount of time and energy in each aspect of our lives. Yet, often our lives fall out of balance due to workplace stress or changes, an accident or injury, an unpredicted event, or even a small worry that grows larger with each passing day.
    By analyzing our current levels of energy and focus in each aspect of life – work, family, health, community, spirituality, social life, and finances – we can determine how satisfied we are with each, identify potential stressors, and plan a course of action based on what is truly important to us.
    In this session you will explore useful tips and actions that can help you regain your sense of balance.
    Create Your Work-Life Breakthrough is part of the Keys To Success Webinar Series.
     
  • How To Remember Just About Anything (01:00 PM - 04:00 PM)
    Event Details
    Thursday, April 18, 2013
    01:00 PM - 04:00 PM
    Online
    Your memory can be a tremendous asset in business and an important ally in social situations. Now you can learn to utilize it to its fullest potential. This seminar is an experience you won't forget ... and one that won't let you forget names, facts and figures ever again.
    When you attend How to Remember Just about Anything, be prepared to have fun. This three hour live online training program, structured for participant involvement, will give you Dale Carnegie's proven techniques for retaining information.
     
Friday, April 19, 2013
  • Building Your Power Team (09:00 AM - 12:00 PM)
    Event Details
    Friday, April 19, 2013
    09:00 AM - 12:00 PM
    Online
    Do you know what qualities to look for when you hire someone to fill a position on your sales team? Your company may have hiring policies in place, but part of your job as a leader is to develop an ability to identify and retain talent. Leaders of power teams commit to leading in a way that encourages an environment of healthy competition, mutual support, and successful outcomes.
     
  • Delegation (01:00 PM - 04:00 PM)
    Event Details
    Friday, April 19, 2013
    01:00 PM - 04:00 PM
    Online
    In order to be a truly effective manager, you must be comfortable delegating work and ensuring your employees are accountable for delivery. With a fine line between delegating and "dumping", it is important to follow specific steps that make assignments clear and create a sense of ownership among team members while also maintaining overall control.

    Effective delegation helps develop individuals and achieve specific organizational outcomes. Learn how to identify who is ready for delegation using a reliable and collaborative process, and become prepared to determine "who will do what, when, and to what standard?" in your day-to-day role.
     
Monday, April 22, 2013
  • Kickoff to the Dale Carnegie Live Online Experience (01:30 PM - 02:00 PM)
    Event Details
    Monday, April 22, 2013
    01:30 PM - 02:00 PM
    Online
    Our online learning environment is designed to be engaging, interesting, informative, and above all, interactive. We want your experience to be great, so that you can apply useful Dale Carnegie® principles in your work and personal life.
    Plan to attend this event using your own computer and audio connection. Success is all about interaction, so participate actively using all of the methods available to you. Remember that others are depending on you to keep the session running smoothly and generate an unforgettable experience.
    Participants consistently tell us that the major benefit of these sessions is the information that is exchanged among the group, so we encourage and value your contributions.
     
  • Successful Public Speaking (09:00 AM - 12:00 PM)
    Event Details
    Monday, April 22, 2013
    09:00 AM - 12:00 PM
    Online
    Successful Public Speaking uses the foolproof methods of Dale Carnegie to turn you from a nervous novice into a confident presenter. Dale Carnegie believed that public speaking is a skill to be learned, not an inborn trait. He validated that belief year after year by turning out the most accomplished speakers in the world.
    Successful Public Speaking will teach you the very same skills that Dale Carnegie himself used to create generations of politicians, community leaders and successful business people.
    Acquire the tools that you need to speak confidently at your next meeting or presentation, join us for Successful Public Speaking!
     
Tuesday, April 23, 2013
  • Getting Results Without Authority (01:00 PM - 02:00 PM)
    Event Details
    Tuesday, April 23, 2013
    01:00 PM - 02:00 PM
    Online
    Organizations have changed – there is now a mix of top-down authority and work where no single person is always “the boss.” Between matrix organizations, flatter structures, contracting, and outsourcing, success often depends on gaining the cooperation of people and resources that you do not have direct authority over. Great leaders and managers find success through influence and negotiation. They focus first on gaining employees’ respect and trust. They build up credibility through consistent action and leadership. They listen and provide support, thereby laying the groundwork for future support and influence.
    In this Keys to Success Webinar, you will learn the characteristics you need to have, and actions you need to take, to get maximum results from people who don’t work directly for you. You’ll learn how to influence others by building authentic trust, credibility, and respect, thereby gaining their willing cooperation when you need it most.
    Getting Results Without Authority is part of the Keys To Success Webinar Series.
     
  • Managing Workplace Stress (03:00 PM - 06:00 PM)
    Event Details
    Tuesday, April 23, 2013
    03:00 PM - 06:00 PM
    Online

    The list of stress factors in today's world grows longer every day. People react differently to living in this pressure cooker. Some become aggressive while others become passive or just shut down altogether. Regardless of the reaction, the results are the same – personal and organizational productivity grind to a halt, creativity dies, and momentum vanishes. Now you can do something about the destructive forces of stress in the workplace. Learn to assess your current reactions to stress so that you can stop worrying and start working up to your full potential.

     
  • Managing Customer Expectations (09:00 AM - 12:00 PM)
    Event Details
    Tuesday, April 23, 2013
    09:00 AM - 12:00 PM
    Online
    It is a simple truth: customers continue to do business with organizations that deliver on what they promise and who have treated them fairly. You have far more potential to develop long lasting relationships and future business success by managing customer expectations in a consistent way. In this session, you examine ways that you can exceed your customers’ expectations by setting, monitoring, and influencing their expectations. You start by determining their initial expectations and the reasons for each. Then you proactively set realistic expectations with the customer, leverage sure-fire ways to exceed them, and follow an ongoing and consistent process to manage customer expectations in the future.
     
Wednesday, April 24, 2013
  • How to Cold Call and Build New Customers (09:00 AM - 12:00 PM)
    Event Details
    Wednesday, April 24, 2013
    09:00 AM - 12:00 PM
    Online

    Cold calling has never been tougher. As soon as the prospect figures out you're a sales person the immediate responses are "no budget," "we're in a purchasing freeze", or "call me in six months if things are any better."But we all know that there is always money available to buy something that provides real value to the prospect. The trick is to get your value proposition in front of the prospect in such a compelling way that you turn off the automatic "no" response.

     
Thursday, April 25, 2013
  • Compelling Sales Presentations (03:00 PM - 06:00 PM)
    Event Details
    Thursday, April 25, 2013
    03:00 PM - 06:00 PM
    Online

    Dale Carnegie Digital and Jeffrey Gitomer join forces to create a dynamic sales presentations program designed for sales professionals who need to ramp up their closing ratios. This live on-line program is a blend of time tested Dale Carnegie presentation principles and sales methodologies; and the knowledge and expertise of sales authority and author, Jeffrey Gitomer. The program is designed to accelerate skills for both online and face-to-face presentations. In this dynamic session, you will learn strategies to transfer your message and get others to listen to you; how to make the most of your personality, voice, and body language in your sales presentation; when to end and ask for the sale to close the deal. Most importantly, you will reignite your confidence and passion for your product.

     
  • Secrets to Leading with Assertiveness (01:00 PM - 02:00 PM)
    Event Details
    Thursday, April 25, 2013
    01:00 PM - 02:00 PM
    Online

    Successful leaders are assertive leaders – but what does that mean? And how can someone who isn’t naturally assertive become more so to be an effective leader? Where is the line between assertive behavior and aggressive behavior, and why is it so important? Assertive leaders are forthright about their wants and needs, but are careful to consider the rights, needs, and wants of others in the organization. They are confident but not overly so, in-charge but willing to delegate and give up control when appropriate. In this Keys to Success webinar, you will learn the importance of assertiveness to become an effective leader in your organization. You will learn to build on your strengths and eliminate weaknesses, enabling you to develop a winning attitude. You will learn to be assertive but not aggressive, confident but not overly so – and thereby gain the influence you need to lead your team or organization. Secrets to Leading with Assertiveness is part of the Keys To Success webinar series.

     
  • Managing Conflict in the Workplace (06:00 PM - 09:00 PM)
    Event Details
    Thursday, April 25, 2013
    06:00 PM - 09:00 PM
    Online

    Nothing can destroy productivity, derail projects, and damage your reputation faster than workplace conflict. Whether it smolders just beneath the surface or becomes open warfare, conflict can paralyze your group, department, or the entire organization. And once initiated, the unpleasant task of resolving conflicts falls on your shoulders. Based on the time-tested principles from the new book How to Win Friends and Influence People in the Digital Age, this program prescribes the best approaches for effectively dealing with conflicts, so you can resolve issues while maintaining positive relationships. Learn to diagnose conflict before it intensifies, apply appropriate conflict resolution techniques to specific situations, and remain poised when tension is high.

     
Monday, April 29, 2013
  • Delegation (09:00 AM - 12:00 PM)
    Event Details
    Monday, April 29, 2013
    09:00 AM - 12:00 PM
    Online

    In order to be a truly effective manager, you must be comfortable delegating work and ensuring your employees are accountable for delivery. With a fine line between delegating and "dumping", it is important to follow specific steps that make assignments clear and create a sense of ownership among team members while also maintaining overall control. Effective delegation helps develop individuals and achieve specific organizational outcomes. Learn how to identify who is ready for delegation using a reliable and collaborative process, and become prepared to determine "who will do what, when, and to what standard?" in your day-to-day role.

     
  • Succession Planning for You and Your Managers (01:00 PM - 02:00 PM)
    Event Details
    Monday, April 29, 2013
    01:00 PM - 02:00 PM
    Online
    EASTERN TIME

    Many leaders in key positions are becoming eligible for retirement. There is a great sense of urgency to proactively plan to replace a key talent. The expense and risk associated with bringing in candidates from the outside is high. Compounding this problem, the supply of job-ready replacement candidates is often limited. As HR professionals or managers, if you’re unsure where to begin, or are looking for a fresh approach to speed up the process, this webinar can help.

     
Tuesday, April 30, 2013
  • Attitudes for Service (10:00 AM - 01:00 PM)
    Event Details
    Tuesday, April 30, 2013
    10:00 AM - 01:00 PM
    Online

    Your customers reevaluate their purchasing decisions every day, and every customer service interaction may bias them toward staying with your company, or moving away from it. Long-term customer satisfaction is built through serial expressions of helpfulness, respect, and genuine interest. Exceptional service drives customer loyalty and creates clients who will be champions for your organization, while service mishaps and perceived slights may result in a bad customer experience or worse – a lost customer. This course teaches you to become completely responsible for the attitude you convey every time you come into contact with your customer.

     
  • Cross and Up Selling (02:00 PM - 05:00 PM)
    Event Details
    Tuesday, April 30, 2013
    02:00 PM - 05:00 PM
    Online

    Acquiring new customers requires time and effort, but once onboard they create excellent opportunities for cross-selling and up-selling. By asking the right questions and making appropriate suggestions, you can significantly increase their overall purchase level, add revenue to your company’s top-line, and satisfy your client all at the same time. The secret is to uncover your customer’s unarticulated needs, and to offer solutions in a professional and consultative way. In this course you will learn to identify opportunities to delivery more products and services to your customers, and to apply a proven selling process that makes decision-making easy. You will become confident presenting additional buying opportunities and higher-margin alternatives, and your customer will thank you for it.

     
 
 

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