Igniting Workplace Enthusiasm
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Events

Monday, March 02, 2015
  • How to Present Online (11:00 AM - 12:00 PM)
    Event Details
    Monday, March 02, 2015
    11:00 AM - 12:00 PM
    Online

    Length: 1-hour Live Online Webinar


    Dale Carnegie outlined four ways that people evaluate us: what we say, how we say it, what we do, and how we do it. These tenets hold true for any presentation, whether delivered face-to-face or online. An online presentation delights its audience only when voice, visuals and technology come together to deliver a high impact engaging experience. Distractions are the norm; interactive and powerfully simple presentations are the solution. By practicing Dale Carnegie principles, masterfully using technology, and creating superior visuals, online presentations become dynamic and powerful. Join us for this session where you will learn how to break the mold of boring webinars and set the standard for Online Presentations! How to Present Online is part of the Keys To Success Webinar Series.

     
  • Coaching for Improved Performance (02:00 PM - 04:00 PM)
    Event Details
    Monday, March 02, 2015
    02:00 PM - 04:00 PM
    Online

    Length: 2-hour Live Online Workshop


    This workshop provides effective coaching techniques and other tools to help close the gap between expected performance and actual results. After completing this session, participants will coach for improved performance by following a step-by-step process and use the appraisal meeting to focus on future growth and training for others.

     
  • Unleash the Power of Mentoring In your Organization (03:00 PM - 05:00 PM)
    Event Details
    Monday, March 02, 2015
    03:00 PM - 05:00 PM
    Online

    Length: 2-hour Live Online Workshop


    A mentor provides professional advice and support. He or she willingly shares knowledge, experience and often personal and professional network contacts. Successful mentoring can help less experienced individuals navigate away from costly mistakes. For a mentor, the relationship provides an opportunity to gain a fresh perspective and the satisfaction from guiding others to professional success. In this two-hour Live Online workshop, learn what it takes to make the launch of your program successful and avoid the challenges that often derail organizational initiatives.

     
  • Lead Change Effectively (01:00 PM - 03:00 PM)
    Event Details
    Monday, March 02, 2015
    01:00 PM - 03:00 PM
    Online

    Length: 2-hour Live Online Workshop


    In this two-hour Live Online workshop we will examine the challenges of change leadership and the mistakes that often result. We will incorporate principles for leading organizational change, leading individuals during times of change, and managing our own reactions to change. Out of this discussion, you will create a draft of a change leadership plan. By creating and following through on this plan, you can take a more organized approach to leading organizational change.

     
Tuesday, March 03, 2015
  • Present with Impact (03:00 PM - 04:00 PM)
    Event Details
    Tuesday, March 03, 2015
    03:00 PM - 04:00 PM
    Online

    Length: 1-hour Live Online Webinar


    A presentation is one of the most important tools a professional has for getting things done and influencing others. Whether you are persuading colleagues, selling to a client, energizing a team, or recommending an idea to senior leaders, an effective presentation can be the difference between your success and failure. This interactive, one-hour webinar will help you focus on the visual, vocal, and verbal components of presentation delivery so that your message has the intended impact on your audience.

     
  • Kickoff to the Dale Carnegie Live Online Experience (12:00 PM - 12:30 PM)
    Event Details
    Tuesday, March 03, 2015
    12:00 PM - 12:30 PM
    Online

    Length: 30-minute Live Online Presentation


    Our online learning environment is designed to be engaging, interesting, informative, and above all, interactive. We want your experience to be great, so that you can apply useful Dale Carnegie principles in your work and personal life. This FREE, 30-minute, interactive session introduces you to the Live Online experience, tests your audio connection, and teaches you how to use the many learning tools used in Dale Carnegie Digital webinars, workshops, and seminars.

     
  • Leading Across Generations (02:00 PM - 04:00 PM)
    Event Details
    Tuesday, March 03, 2015
    02:00 PM - 04:00 PM
    Online

    Length: 2-hour Live Online Workshop


    Leading a team of diverse generations can be an incredibly rich and productive experience when you have the skills in place to capitalize on the strengths of each generation. This program provides insights and tools to help you turn the attitudes and skills each generation brings to the table into powerful performance drivers. You will learn the approaches that will most often help you lead members of each generation, resulting in an engaging and productive work environment for everyone.




     
  • Leading Virtual Teams (10:00 AM - 01:00 PM)
    Event Details
    Tuesday, March 03, 2015
    10:00 AM - 01:00 PM
    Online

    Length: 6-hour Live Online Workshop
    Number of sessions: Two 3-hour sessions, held on the same day over two consecutive weeks


    Overall, virtual teams are very similar to traditional face-to-face teams. After all, people are people. We may communicate today with different tools and greater speed, but Dale Carnegie's advice on how to communicate, lead and work efficiently remains priceless across the ages. This two-session Live Online workshop will help equip leaders with the knowledge and skills necessary to lead virtual teams to new levels of effectiveness.




     
  • Marshall Goldsmith - What Got You Here Won't Get You There (12:00 PM - 03:00 PM)
    Event Details
    Tuesday, March 03, 2015
    12:00 PM - 03:00 PM
    Online

    Length: 6-hour Live Online Workshop
    Number of sessions: Two 3-hour sessions, held on the same day over two consecutive weeks


    Dale Carnegie Digital® is excited to partner with Marshall Goldsmith to make one of the most effective management development methodologies accessible, convenient, live and online! Experience the merging of our world-renowned training and that of leadership development expert, executive coach and author, Marshall Goldsmith from his New York Times best seller and Wall Street Journal #1 business book, What Got You Here Won’t Get You There. This dynamic session will help you identify and overcome 20 of the most common interpersonal challenges often found in leadership behavior. You’ll learn a seven-step method to get rid of bad habits, or make adjustments to habits you want to change. You’ll apply a variety of methods to gain feedback and practice feed forward- a simple yet powerful process that turns feedback into productive action. Seminar Bonus: All participants receive a free copy of the best-selling book, What Got You Here Won’t Get You There by Marshall Goldsmith.For domestic shipping please allow at least 5- 7 business days for receipt of the Marshall Goldsmith book from time registered for this course. For international participants, please allow at least 7-10 business days shipping from time registered for this course.

     
  • How to Win Friends and Influence Business People - Live Online (11:00 AM - 02:00 PM)
    Event Details
    Tuesday, March 03, 2015
    11:00 AM - 02:00 PM
    Online

    Length: 12-hour Live Online Seminar
    Number of sessions: Four 3-hour sessions, held on the same day over four consecutive weeks


    For 100 years, professionals have turned to Dale Carnegie's powerful books and winning interactive seminars to help them reach new levels of professional and personal success. His name is synonymous with How to Win Friends and Influence People – setting the standard for interpersonal effectiveness –with tenets that are as valid now as when the book was first written. Learn to achieve results by communicating professionally and confidently in business situations. Become effective expressing your ideas in ways that are heard, and help you generate enthusiasm from managers, co-workers, staff, and clients.

     
Wednesday, March 04, 2015
  • Secrets to Leading with Assertiveness (01:00 PM - 02:00 PM)
    Event Details
    Wednesday, March 04, 2015
    01:00 PM - 02:00 PM
    Online

    Length: 1-hour Live Online Webinar


    In this webinar, you will learn to build on your strengths, advocate for what you need to be successful and use the right language to do so. You will learn strategies to boost your confidence, 10 tips to build assertiveness, and the Dale Carnegie principles of cooperation to influence and effectively lead your team.

     
  • Analyze Problems and Make Decisions (10:00 AM - 01:00 PM)
    Event Details
    Wednesday, March 04, 2015
    10:00 AM - 01:00 PM
    Online

    Length: 3-hour Live Online Workshop


    This 3-hour Live Online workshop highlights several different problem solving tools and methods for gathering and analyzing data to make the process efficient and interactive. Decisions often need to be made quickly or under pressure which can lead to stress on individuals and teams. Learn to apply practical principles that can minimize stress that impedes sound decision-making.

     
  • Present Complex Information (12:00 PM - 01:00 PM)
    Event Details
    Wednesday, March 04, 2015
    12:00 PM - 01:00 PM
    Online

    Length: 1-hour Live Online Webinar


    In this interactive, one-hour webinar, you will focus on how to better present on topics you know well but your audience considers complex or full of new information. The key is to plan out the best approach for listeners so that they can more easily receive the information. Sequencing information in a logical way and in manageable chunks helps them stay engaged, and analogies can be a critical tool for connecting with what your audience already understands. You'll walk away with other best practices for support materials, visuals, and presentation delivery that will help you plan for your next presentation.

     
  • Confident, Assertive, In Charge: Developing the Attitudes of Leadership - Live Online (02:00 PM - 05:00 PM)
    Event Details
    Wednesday, March 04, 2015
    02:00 PM - 05:00 PM
    Online

    Length: 12-hour Live Online Seminar
    Number of sessions: Four 3-hour sessions, held on the same day over four consecutive weeks


    The extent to which you will be successful as a leader is conditioned on your ability to influence others at all levels of your organization. Now you can take charge of how others see you. Learn to tap into your latent power, unleash your inner attitudes of confidence and enthusiasm, and build your visibility in the organization. Become more assertive and say "no" when you need to, eliminating confusion over "who’s in charge." This intensive, interactive online program begins by helping you see yourself as others see you. What image do you project? Are you hesitant or confident? Are you shy or assertive? Are you controlled by the situation or in charge? Then our expert coaches will help you build on your strengths and eliminate weaknesses, developing the kind of winning attitudes that all successful leaders have.

     
  • Getting Results Without Authority (03:00 PM - 04:00 PM)
    Event Details
    Wednesday, March 04, 2015
    03:00 PM - 04:00 PM
    Online

    Length: 1-hour Live Online Webinar


    Organizations have changed – there is now a mix of top-down authority and work where no single person is always “the boss.” Between matrix organizations, flatter structures, contracting, and outsourcing, success often depends on gaining the cooperation of people and resources that you do not have direct authority over. Great leaders and managers find success through influence and negotiation. They focus first on gaining employees’ respect and trust. They build up credibility through consistent action and leadership. They listen and provide support, thereby laying the groundwork for future support and influence. In this Keys to Success Webinar, you will learn the characteristics you need to have, and actions you need to take, to get maximum results from people who don’t work directly for you. You’ll learn how to influence others by building authentic trust, credibility, and respect, thereby gaining their willing cooperation when you need it most. Getting Results Without Authority is part of the Keys To Success Webinar Series.

     
Thursday, March 05, 2015
  • Build a High Performing Virtual Team (03:00 PM - 04:00 PM)
    Event Details
    Thursday, March 05, 2015
    03:00 PM - 04:00 PM
    Online

    Length: 1-hour Live Online Webinar


    What does it take to build and manage a successful virtual team? Dispersed workforces are today's norm, and while virtual teams can be similar to traditional ones, leaders can no longer rely on only face-to-face communication and team building methods to build a productive virtual team. The digital age is changing the way we work, play, communicate and think. It is an exciting frontier that rewards those that step up to the challenge and develop new levels of competence. While it may seem difficult to keep pace with technological changes, the abundance of new, user-friendly tools actually make it easier to lead and collaborate across distance than ever before. This Live Online webinar introduces the tools, attitudes and actions leaders need to encourage maximum performance in team members.




     
  • Present to Persuade (11:00 AM - 12:00 PM)
    Event Details
    Thursday, March 05, 2015
    11:00 AM - 12:00 PM
    Online

    Length: 1-hour Live Online Webinar


    If you ever needed to persuade others through a presentation, you know there area a host of challenges to doing so effectively. By putting yourself in the listener's situation, a presenter can more easily see the audience's point of view and appeal to their interests. It is also critical that you have a message that is clear, concise, and easy to understand. In this interactive, one-hour webinar you will learn a proven structure for organizing a persuasive presentation, identify ways to use audience-appropriate evidence, and learn other best practice tips for presenting to persuade.

     
  • Managing Workplace Stress (10:00 AM - 01:00 PM)
    Event Details
    Thursday, March 05, 2015
    10:00 AM - 01:00 PM
    Online

    Length: 3-hour Live Online Workshop


    The list of stress factors in today's world grows longer every day. People react differently to living in this pressure cooker. Some become aggressive while others become passive or just shut down altogether. Regardless of the reaction, the results are the same – personal and organizational productivity grind to a halt, creativity dies, and momentum vanishes. Now you can do something about the destructive forces of stress in the workplace. Learn to assess your current reactions to stress so that you can stop worrying and start working up to your full potential.

     
  • Step Up to Leadership (01:00 PM - 04:00 PM)
    Event Details
    Thursday, March 05, 2015
    01:00 PM - 04:00 PM
    Online

    Length: 6-hour Live Online Workshop
    Number of sessions: Two 3-hour sessions, held on the same day over two consecutive weeks


    Employees are open to influence and motivation. "If you tell me what to do, I will do it to protect my job. But if you inspire me to do it, I will do it to the best of my ability." Supervisors who understand this simple truth and know how to apply it are the ones who generate results in today's organizations. Great managers develop high-performance teams that get results because they know how to lead a team, not just manage it. This program will smooth your transition from individual contributor to supervisor to leader. You will learn the basics like delegation, time management, and performance appraisal techniques, and gain insights into the more advanced aspects of leadership needed to inspire and motivate teams.

     
Friday, March 06, 2015
  • Secrets of Motivation (11:00 AM - 01:00 PM)
    Event Details
    Friday, March 06, 2015
    11:00 AM - 01:00 PM
    Online

    Length: 2-hour Live Online Workshop


    To achieve your strategic objectives, you first need to learn what motivates employees to work to their full potential. Secrets of Motivation will teach you how to become a leader who is known for getting results through people. You’ll learn to build effective relationships, encourage commitment, and harness innovation in your work environment.

     
  • Virtual Meetings that Engage (02:00 PM - 03:00 PM)
    Event Details
    Friday, March 06, 2015
    02:00 PM - 03:00 PM
    Online

    Length: 1-hour Live Online Webinar


    In this fast paced, interactive webinar you'll learn to use activities to energize your next online meeting. This webinar will help identify what's unique about running an online meeting and what's needed to make it an interactive experience. It answers these questions: How will you generate participation and build cooperation? What activities will keep the team members engaged? What online tools are available to help stay focused and on time? Activities and energizers for online meetings is an engaging answer. This session covers the three components of an effective online meeting leadership strategy: pre-meeting planning, managing the meeting, and post-meeting follow-up. You'll experience meeting activities and analyze the online tools used to make them energizing. A handout is included that provides technical tips and meeting checklists. Virtual Meetings that Engage is part of the Keys To Success webinar series.

     
  • Dream Big, Focus Small: Achieve SMARTER Goals (12:00 PM - 01:00 PM)
    Event Details
    Friday, March 06, 2015
    12:00 PM - 01:00 PM
    Online

    Length: 1-hour Live Online Webinar


    In this fast-paced, one-hour Live Online webinar you will learn how to create such SMARTER goals for personal and professional success. You will see why it is important to both dream big, but then focus small, to overcome common obstacles. And you'll walk away with ten tips that can be key to achieving results and improving your performance.

     
  • Powerful Conversations to Engage Your Workforce (12:00 PM - 01:00 PM)
    Event Details
    Friday, March 06, 2015
    12:00 PM - 01:00 PM
    Online

    Length: 1-hour Live Online Webinar


    Great conversationalists are able to find connections with others by asking the right questions and learning team members' likes and dislikes. As a result of these relationships, trust is formed and teamwork comes more naturally. In this fast-paced webinar, you will hone the skills needed to have powerful conversations that will improve professional relationships, build trust, and get real results.

     
  • Winning Leadership: Engage, Align, and Get Results (09:00 AM - 12:00 PM)
    Event Details
    Friday, March 06, 2015
    09:00 AM - 12:00 PM
    Online

    Length: 12-hour Live Online Seminar
    Number of sessions: Four 3-hour sessions, held on the same day over four consecutive weeks


    Do today's best leaders dictate change, or inspire it? Do they tell employees what to do, or influence their choices and assist them in reaching their performance goals? The best leaders adapt and lead by example, creating an environment of engagement and accountability for their teams. This four-session Live Online seminar will teach you how to stop managing and start leading; to stop pushing and start pulling. You will have ample time to develop and practice the skill set of the modern leader, making you a vital part of your organization's future.

     
Monday, March 09, 2015
  • Successful Public Speaking (02:00 PM - 05:00 PM)
    Event Details
    Monday, March 09, 2015
    02:00 PM - 05:00 PM
    Online

    Length: 3-hour Live Online Workshop


    Successful Public Speaking uses the foolproof methods of Dale Carnegie to turn the participant from a nervous novice into a confident presenter. Dale Carnegie believed that public speaking is a skill to be learned, not an inborn trait. He validated that belief year after year by turning out the most accomplished speakers in the world. In this session, participants will learn the very same skills that Dale Carnegie himself used to create generations of politicians, community leaders, and successful business people. To master the art of public speaking learners need to eliminate discomfort and boost confidence, and understand the key elements of opening, message delivery, closing, and question and answer.

     
  • Kickoff to the Dale Carnegie Live Online Experience (04:00 PM - 04:30 PM)
    Event Details
    Monday, March 09, 2015
    04:00 PM - 04:30 PM
    Online

    Length: 30-minute Live Online Presentation


    Our online learning environment is designed to be engaging, interesting, informative, and above all, interactive. We want your experience to be great, so that you can apply useful Dale Carnegie principles in your work and personal life. This FREE, 30-minute, interactive session introduces you to the Live Online experience, tests your audio connection, and teaches you how to use the many learning tools used in Dale Carnegie Digital webinars, workshops, and seminars.

     
  • Managing Conflict in the Workplace (01:00 PM - 04:00 PM)
    Event Details
    Monday, March 09, 2015
    01:00 PM - 04:00 PM
    Online

    Length: 3-hour Live Online Workshop


    Nothing can destroy productivity, derail projects, and damage your reputation faster than workplace conflict. Whether it smolders just beneath the surface or becomes open warfare, conflict can paralyze your group, department, or the entire organization. And once initiated, the unpleasant task of resolving conflicts falls on your shoulders. Based on the time-tested principles from the new book How to Win Friends and Influence People in the Digital Age, this program prescribes the best approaches for effectively dealing with conflicts, so you can resolve issues while maintaining positive relationships. Learn to diagnose conflict before it intensifies, apply appropriate conflict resolution techniques to specific situations, and remain poised when tension is high.

     
  • Negotiations: A Human Relations Approach (03:00 PM - 05:00 PM)
    Event Details
    Monday, March 09, 2015
    03:00 PM - 05:00 PM
    Online

    Length: 2-hour Live Online Workshop


    Applying a proven negotiations process helps people know where they are going and how to plan for success. In this two-hour workshop, you will learn techniques such as building rapport; analyzing the actions, needs, and agendas of all parties; using effective strategies such as presenting alternatives; bargaining in good faith; and finalizing agreements so that everyone "wins" something they want. By doing so you will be able to gain cooperation and increase the likelihood that future interactions will be positive.

     
  • Step Up to Leadership (12:00 PM - 03:00 PM)
    Event Details
    Monday, March 09, 2015
    12:00 PM - 03:00 PM
    Online

    Length: 6-hour Live Online Workshop
    Number of sessions: Two 3-hour sessions, held on the same day over two consecutive weeks


    Employees are open to influence and motivation. "If you tell me what to do, I will do it to protect my job. But if you inspire me to do it, I will do it to the best of my ability." Supervisors who understand this simple truth and know how to apply it are the ones who generate results in today's organizations. Great managers develop high-performance teams that get results because they know how to lead a team, not just manage it. This program will smooth your transition from individual contributor to supervisor to leader. You will learn the basics like delegation, time management, and performance appraisal techniques, and gain insights into the more advanced aspects of leadership needed to inspire and motivate teams.

     
Tuesday, March 10, 2015
  • Outstanding Customer Service (01:00 PM - 02:00 PM)
    Event Details
    Tuesday, March 10, 2015
    01:00 PM - 02:00 PM
    Online

    Length: 1-hour Live Online Webinar


    In this interactive, one-hour webinar, you will be given a simple yet effective eight-step process for resolving complaints, as well as some key guidelines to follow in dealing with challenging customers. You will also learn the five approaches to engage customers and build loyalty, and a useful process for gaining customer referrals without being pushy or aggressive.

     
  • Managing Customer Expectations (02:00 PM - 05:00 PM)
    Event Details
    Tuesday, March 10, 2015
    02:00 PM - 05:00 PM
    Online

    Length: 3-hour Live Online Workshop


    It is a simple truth: customers continue to do business with organizations that deliver on what they promise and who have treated them fairly. You have far more potential to develop long lasting relationships and future business success by managing customer expectations in a consistent way. In this session, you examine ways that you can exceed your customers’ expectations by setting, monitoring, and influencing their expectations. You start by determining their initial expectations and the reasons for each. Then you proactively set realistic expectations with the customer, leverage sure-fire ways to exceed them, and follow an ongoing and consistent process to manage customer expectations in the future.


     

     
  • Compelling Sales Presentations (03:00 PM - 06:00 PM)
    Event Details
    Tuesday, March 10, 2015
    03:00 PM - 06:00 PM
    Online

    Length: 3-hour Live Online Workshop


    This 3-hour Live Online workshop is designed for sales people who want to increase their close rates through more effective presentations. The program provides an overview and flow of a sales presentation and highlights the ideas that people need to know and practice to get started. In addition to sales presentations, it emphasizes how we should present ourselves in any situation. It is especially useful for people involved in consultative selling.

     
  • Trusted Advisor Bootcamp (02:00 PM - 04:00 PM)
    Event Details
    Tuesday, March 10, 2015
    02:00 PM - 04:00 PM
    Online

    Length: 12-hour Live Online Seminar
    Number of sessions: Six 2-hour sessions, held on the same day over six consecutive weeks


    This six-part, twelve-hour Live Online seminar is designed to overcome one of the biggest challenges that shared services (such as HR, IT, Finance and Accounting, as well as consultative sales people) face in organizations today - being viewed as a transactional or commodity resource versus a true business partner. Included are such key elements as: developing rapport and trust, designing solutions that advance stakeholders' strategies, strengthening leadership and influence, managing resistance and conflict, and more.

     
Wednesday, March 11, 2015
  • Transforming Customer Complaints into Opportunities (10:00 AM - 01:00 PM)
    Event Details
    Wednesday, March 11, 2015
    10:00 AM - 01:00 PM
    Online

    Length: 3-hour Live Online Workshop


    This 3-hour Live Online workshop provides useful strategies and guidelines for successfully resolving customer complaints. Using the Restore and Retain Equation can help turn a complaint into an opportunity to create a loyal customer. Cross and up selling opportunities can result from a well-handled complaint. Finally, examining root causes of your common complaints can help you find ways to reduce or eliminate them. By effectively resolving complaints you can reduce stress, build relationships, and improve customer loyalty and retention.

     
  • How to Cold Call and Build New Customers (11:00 AM - 02:00 PM)
    Event Details
    Wednesday, March 11, 2015
    11:00 AM - 02:00 PM
    Online

    Length: 3-hour Live Online Workshop


    Cold calling has never been tougher. As soon as the prospect figures out you're a sales person the immediate responses are "no budget," "we're in a purchasing freeze", or "call me in six months if things are any better."But we all know that there is always money available to buy something that provides real value to the prospect. The trick is to get your value proposition in front of the prospect in such a compelling way that you turn off the automatic "no" response.

     
  • Overcoming Workplace Negativity with Enthusiasm (01:00 PM - 04:00 PM)
    Event Details
    Wednesday, March 11, 2015
    01:00 PM - 04:00 PM
    Online

    Length: 3-hour Live Online Workshop


    Negative attitudes spread to the point where they eventually affect performance and decision-making. That's the bad news. The good news is that enthusiasm and positive attitudes spread just as quickly and affect performance just as much -- in the right direction. Overcoming Workplace Negativity with Enthusiasm is a live online program that will show you how to use Dale Carnegie's proven ways to prevent the naysayers, whiners and downers from robbing you and your group of the energy to succeed. In just 3 hours, you'll learn specific techniques for dealing with that burned-out feeling so that you can lead with confidence and enthusiasm. Take a positive step toward success right now.

     
  • Performance Reviews That Motivate (02:00 PM - 03:00 PM)
    Event Details
    Wednesday, March 11, 2015
    02:00 PM - 03:00 PM
    Online

    Length: 1-hour Live Online Webinar


    Let's face it. We don't often think that "performance review" and "motivation" belong in the same sentence. Performance reviews can cause anxiety in the associates being appraised and the manager responsible for conducting them. An effective performance review can be an opportunity for honest, open conversation about positive and negative results. It can inspire and engage people when it is focused on plans for the future. By setting expectations and helping associates to create achievable targets well in advance, then coaching and providing adequate feedback throughout the year, performance management becomes part of the culture rather than a dreaded annual event. People support what they help to create. Very few people are motivated by criticism. In this fast-paced webinar, explore ways to conduct RAVE performance reviews and plan your performance conversations so that staff members feel encouraged, inspired and ready to exceed expectations. Performance Reviews that Motivate is part of the Keys To Success Webinar Series.

     
  • Critical Thinking: Tools for Effective Action (10:00 AM - 01:00 PM)
    Event Details
    Wednesday, March 11, 2015
    10:00 AM - 01:00 PM
    Online

    Length: 3-hour Live Online Workshop


    This three-hour Live Online workshop will help you in leading your team to pinpoint opportunities for improvement, brainstorm creatively, logically evaluate options, and make informed decisions that will lead to success. The tools discussed will help you become proactive instead of reactive in the face of problems and move from possibilities to solutions.

     
Thursday, March 12, 2015
  • Remember Names to Build Better Professional Relationships (12:00 PM - 01:00 PM)
    Event Details
    Thursday, March 12, 2015
    12:00 PM - 01:00 PM
    Online

    Length: 1-hour Live Online Webinar


    In this Keys to Success Webinar, you will learn techniques to help you remember names when you need them. They are the basis for being able to more effectively grow and tap into your network of contacts. Find out which tools and formulas you can use that will help you remember the name of just about any person you will ever meet!

     
  • Kickoff to the Dale Carnegie Live Online Experience (12:00 PM - 12:30 PM)
    Event Details
    Thursday, March 12, 2015
    12:00 PM - 12:30 PM
    Online

    Length: 30-minute Live Online Presentation


    Our online learning environment is designed to be engaging, interesting, informative, and above all, interactive. We want your experience to be great, so that you can apply useful Dale Carnegie principles in your work and personal life. This FREE, 30-minute, interactive session introduces you to the Live Online experience, tests your audio connection, and teaches you how to use the many learning tools used in Dale Carnegie Digital webinars, workshops, and seminars.

     
  • Cross and Up Selling (02:00 PM - 05:00 PM)
    Event Details
    Thursday, March 12, 2015
    02:00 PM - 05:00 PM
    Online

    Length: 3-hour Live Online Workshop


    Acquiring new customers requires time and effort, but once onboard they create excellent opportunities for cross-selling and up-selling. By asking the right questions and making appropriate suggestions, you can significantly increase their overall purchase level, add revenue to your company’s top-line, and satisfy your client all at the same time. The secret is to uncover your customer’s unarticulated needs, and to offer solutions in a professional and consultative way. In this course you will learn to identify opportunities to delivery more products and services to your customers, and to apply a proven selling process that makes decision-making easy. You will become confident presenting additional buying opportunities and higher-margin alternatives, and your customer will thank you for it.

     
  • Analyze Problems and Make Decisions (11:00 AM - 02:00 PM)
    Event Details
    Thursday, March 12, 2015
    11:00 AM - 02:00 PM
    Online

    Length: 3-hour Live Online Workshop


    This 3-hour Live Online workshop highlights several different problem solving tools and methods for gathering and analyzing data to make the process efficient and interactive. Decisions often need to be made quickly or under pressure which can lead to stress on individuals and teams. Learn to apply practical principles that can minimize stress that impedes sound decision-making.

     
Friday, March 13, 2015
  • Delegation (11:00 AM - 02:00 PM)
    Event Details
    Friday, March 13, 2015
    11:00 AM - 02:00 PM
    Online

    Length: 3-hour Live Online Workshop


    In order to be a truly effective manager, you must be comfortable delegating work and ensuring your employees are accountable for delivery. With a fine line between delegating and "dumping", it is important to follow specific steps that make assignments clear and create a sense of ownership among team members while also maintaining overall control. Effective delegation helps develop individuals and achieve specific organizational outcomes. Learn how to identify who is ready for delegation using a reliable and collaborative process, and become prepared to determine "who will do what, when, and to what standard?" in your day-to-day role.

     
  • Create Your Work-Life Breakthrough (02:00 PM - 03:00 PM)
    Event Details
    Friday, March 13, 2015
    02:00 PM - 03:00 PM
    Online

    Length: 1-hour Live Online Webinar


    Most of us aspire to live a balanced life. We want to spend the appropriate amount of time and energy in each aspect of our lives. Yet, often our lives fall out of balance due to workplace stress or changes, an accident or injury, an unpredicted event, or even a small worry that grows larger with each passing day. By analyzing our current levels of energy and focus in each aspect of life – work, family, health, community, spirituality, social life, and finances – we can determine how satisfied we are with each, identify potential stressors, and plan a course of action based on what is truly important to us. In this session you will explore useful tips and actions that can help you regain your sense of balance. Create Your Work-Life Breakthrough is part of the Keys To Success Webinar Series.

     
  • Cultivate Power without Being Intimidating (10:00 AM - 01:00 PM)
    Event Details
    Friday, March 13, 2015
    10:00 AM - 01:00 PM
    Online

    Length: 3-hour Live Online Workshop


    Part of successful organizational leadership is having the ability to assert the power of your position without intimidating others to the point where they are hesitant to take initiative. For staff members to respect you, they need to feel that you are approachable and able to keep your emotions in check. By applying Dale Carnegie's principles, and by gaining the willing cooperation of others, you become a catalyst for beneficial outcomes for your colleagues, customers, and yourself.

     
  • Attitudes for Service (12:00 PM - 03:00 PM)
    Event Details
    Friday, March 13, 2015
    12:00 PM - 03:00 PM
    Online

    Length: 3-hour Live Online Workshop


    Customer service is a significant part of the entire customer experience. By applying key principles to strengthen relationships and by maintaining your attitude and professionalism in all customer service situations, you and your organization can differentiate yourselves from the competition. In this Live Online workshop, you will discuss taking 100% responsibility for customer service. Each time an internal or external customer comes into contact with you, your attitude is showing. You will apply Dale Carnegie principles and identify ways to maintain a friendly, low pressure and high service environment that makes customers want to come back to you in the future.

     
Monday, March 16, 2015
  • Building Your Power Team (02:00 PM - 04:00 PM)
    Event Details
    Monday, March 16, 2015
    02:00 PM - 04:00 PM
    Online

    Length: 2-hour Live Online Workshop


    Building a team can be both a challenging and productive experience when a leader has the skills to capitalize on the strengths each person brings to the team. Different generations provide diversity and bring a unique mindset, work style, and communication style. Qualifications, skills, and knowledge are definitely important; however, the ability to relate to others, establish rapport and demonstrate a positive attitude can only be determined through an interview. Asking behavior-based questions can help you differentiate candidates and choose the right person for the team. Once each individual is hired, the first 30 days are critical to successful on-boarding, as your team will need to trust you and believe in you in order to follow you.

     
  • Appeal to Buyer Motives to Close More Sales (03:00 PM - 04:00 PM)
    Event Details
    Monday, March 16, 2015
    03:00 PM - 04:00 PM
    Online

    Length: 1-hour Live Online Webinar


    In this interactive, one-hour webinar, you will learn how to gain commitment more easily by conducting the early phases of the sale skillfully. Over-emphasis on closing can feel like a manipulative technique to the buyer and can strain the relationship. The key is to build the relationship throughout the sales process by appealing to buyer emotions and motives. Doing so will improve close ratios and lead to more successful sales.

     
  • Present Complex Information (12:00 PM - 01:00 PM)
    Event Details
    Monday, March 16, 2015
    12:00 PM - 01:00 PM
    Online

    Length: 1-hour Live Online Webinar


    In this interactive, one-hour webinar, you will focus on how to better present on topics you know well but your audience considers complex or full of new information. The key is to plan out the best approach for listeners so that they can more easily receive the information. Sequencing information in a logical way and in manageable chunks helps them stay engaged, and analogies can be a critical tool for connecting with what your audience already understands. You'll walk away with other best practices for support materials, visuals, and presentation delivery that will help you plan for your next presentation.

     
Tuesday, March 17, 2015
  • Goal Setting and Accountability (03:00 PM - 05:00 PM)
    Event Details
    Tuesday, March 17, 2015
    03:00 PM - 05:00 PM
    Online

    Length: 2-hour Live Online Workshop


    Successful leaders and managers take an active role in goal setting and hold their people accountable. But doing so in a supportive way is critical for the members of the team to feel that what they do makes a difference, keep engagement levels high, and ultimately achieve optimal results. This two-hour Live Online workshop will help you instill in your team the importance of individual, team, and development goals, and create a culture of high performance. You will learn tips to build employee engagement that drives positive outcomes, and best practices for holding individuals and teams accountable to the agreed upon goals.




     
  • Strategic Planning Essentials: Prepare for Future Success (10:00 AM - 01:00 PM)
    Event Details
    Tuesday, March 17, 2015
    10:00 AM - 01:00 PM
    Online

    Length: 3-hour Live Online Workshop


    Most of us do not need to be convinced about the importance of planning. Research and anecdotal examples abound describing organizations that have thrived or failed due to adequate or inadequate planning. But success takes more than planning - it requires new ways of thinking about who we are as organizations. You can either create your own destiny or be at the mercy of the moment. In this three-hour Live Online workshop, participants will learn the essentials of strategic planning and prepare their organization for future success.

     
  • Step Up to Leadership (02:00 PM - 05:00 PM)
    Event Details
    Tuesday, March 17, 2015
    02:00 PM - 05:00 PM
    Online

    Length: 6-hour Live Online Workshop
    Number of sessions: Two 3-hour sessions, held on the same day over two consecutive weeks


    Employees are open to influence and motivation. "If you tell me what to do, I will do it to protect my job. But if you inspire me to do it, I will do it to the best of my ability." Supervisors who understand this simple truth and know how to apply it are the ones who generate results in today's organizations. Great managers develop high-performance teams that get results because they know how to lead a team, not just manage it. This program will smooth your transition from individual contributor to supervisor to leader. You will learn the basics like delegation, time management, and performance appraisal techniques, and gain insights into the more advanced aspects of leadership needed to inspire and motivate teams.

     
Wednesday, March 18, 2015
  • Secrets of Motivation (10:00 AM - 12:00 PM)
    Event Details
    Wednesday, March 18, 2015
    10:00 AM - 12:00 PM
    Online

    Length: 2-hour Live Online Workshop


    To achieve your strategic objectives, you first need to learn what motivates employees to work to their full potential. Secrets of Motivation will teach you how to become a leader who is known for getting results through people. You’ll learn to build effective relationships, encourage commitment, and harness innovation in your work environment.

     
  • Meetings that Work (11:00 AM - 01:00 PM)
    Event Details
    Wednesday, March 18, 2015
    11:00 AM - 01:00 PM
    Online

    Length: 2-hour Live Online Workshop


    This two-hour Live Online workshop is a much needed antidote for any person or organization suffering from poor meetings. By applying Dale Carnegie's principles and by gaining the willing cooperation of others, you become the catalyst for beneficial outcomes for colleagues, customers, managers, and yourself.

     
  • Kickoff to the Dale Carnegie Live Online Experience (11:00 AM - 11:30 AM)
    Event Details
    Wednesday, March 18, 2015
    11:00 AM - 11:30 AM
    Online

    Length: 30-minute Live Online Presentation


    Our online learning environment is designed to be engaging, interesting, informative, and above all, interactive. We want your experience to be great, so that you can apply useful Dale Carnegie principles in your work and personal life. This FREE, 30-minute, interactive session introduces you to the Live Online experience, tests your audio connection, and teaches you how to use the many learning tools used in Dale Carnegie Digital webinars, workshops, and seminars.

     
  • Succession Planning for You and Your Managers (01:00 PM - 02:00 PM)
    Event Details
    Wednesday, March 18, 2015
    01:00 PM - 02:00 PM
    Online

    Length: 1-hour Live Online Webinar


    Many leaders in key positions are becoming eligible for retirement. There is a great sense of urgency to proactively plan to replace a key talent. The expense and risk associated with bringing in candidates from the outside is high. Compounding this problem, the supply of job-ready replacement candidates is often limited. As HR professionals or managers, if you’re unsure where to begin, or are looking for a fresh approach to speed up the process, this webinar can help.

     
  • Coaching for Improved Performance (01:00 PM - 03:00 PM)
    Event Details
    Wednesday, March 18, 2015
    01:00 PM - 03:00 PM
    Online

    Length: 2-hour Live Online Workshop


    This workshop provides effective coaching techniques and other tools to help close the gap between expected performance and actual results. After completing this session, participants will coach for improved performance by following a step-by-step process and use the appraisal meeting to focus on future growth and training for others.

     
Thursday, March 19, 2015
  • Successful Public Speaking (09:00 AM - 12:00 PM)
    Event Details
    Thursday, March 19, 2015
    09:00 AM - 12:00 PM
    Online

    Length: 3-hour Live Online Workshop


    Successful Public Speaking uses the foolproof methods of Dale Carnegie to turn the participant from a nervous novice into a confident presenter. Dale Carnegie believed that public speaking is a skill to be learned, not an inborn trait. He validated that belief year after year by turning out the most accomplished speakers in the world. In this session, participants will learn the very same skills that Dale Carnegie himself used to create generations of politicians, community leaders, and successful business people. To master the art of public speaking learners need to eliminate discomfort and boost confidence, and understand the key elements of opening, message delivery, closing, and question and answer.

     
  • Dream Big, Focus Small: Achieve SMARTER Goals (11:00 AM - 12:00 PM)
    Event Details
    Thursday, March 19, 2015
    11:00 AM - 12:00 PM
    Online

    Length: 1-hour Live Online Webinar


    In this fast-paced, one-hour Live Online webinar you will learn how to create such SMARTER goals for personal and professional success. You will see why it is important to both dream big, but then focus small, to overcome common obstacles. And you'll walk away with ten tips that can be key to achieving results and improving your performance.

     
  • Disagree Agreeably (12:00 PM - 01:00 PM)
    Event Details
    Thursday, March 19, 2015
    12:00 PM - 01:00 PM
    Online

    Length: 1-hour Live Online Webinar


    Left unresolved, disagreements with others can waste time and energy, and also negatively impact productivity. For many, the normal reaction is to avoid disagreements in order to maintain a peaceful work environment. Yet we can gain so much from those with whom we disagree if we can learn to view these situations as learning opportunities, and deal with them in an agreeable and professional way. In this webinar, you will gain insights into your personality and reactions when dealing with differences of opinion surrounding your "hot buttons." You will learn to give others the benefit of the doubt and how to practice expressing yourself in a way that promotes acceptance, agreeable outcomes, and improved productivity.

     
  • Leading Virtual Teams (02:00 PM - 05:00 PM)
    Event Details
    Thursday, March 19, 2015
    02:00 PM - 05:00 PM
    Online

    Length: 6-hour Live Online Workshop
    Number of sessions: Two 3-hour sessions, held on the same day over two consecutive weeks


    Overall, virtual teams are very similar to traditional face-to-face teams. After all, people are people. We may communicate today with different tools and greater speed, but Dale Carnegie's advice on how to communicate, lead and work efficiently remains priceless across the ages. This two-session Live Online workshop will help equip leaders with the knowledge and skills necessary to lead virtual teams to new levels of effectiveness.




     
  • Marshall Goldsmith - What Got You Here Won't Get You There (01:00 PM - 04:00 PM)
    Event Details
    Thursday, March 19, 2015
    01:00 PM - 04:00 PM
    Online

    Length: 6-hour Live Online Workshop
    Number of sessions: Two 3-hour sessions, held on the same day over two consecutive weeks


    Dale Carnegie Digital® is excited to partner with Marshall Goldsmith to make one of the most effective management development methodologies accessible, convenient, live and online! Experience the merging of our world-renowned training and that of leadership development expert, executive coach and author, Marshall Goldsmith from his New York Times best seller and Wall Street Journal #1 business book, What Got You Here Won’t Get You There. This dynamic session will help you identify and overcome 20 of the most common interpersonal challenges often found in leadership behavior. You’ll learn a seven-step method to get rid of bad habits, or make adjustments to habits you want to change. You’ll apply a variety of methods to gain feedback and practice feed forward- a simple yet powerful process that turns feedback into productive action. Seminar Bonus: All participants receive a free copy of the best-selling book, What Got You Here Won’t Get You There by Marshall Goldsmith.For domestic shipping please allow at least 5- 7 business days for receipt of the Marshall Goldsmith book from time registered for this course. For international participants, please allow at least 7-10 business days shipping from time registered for this course.

     
Friday, March 20, 2015
  • Present with Impact (11:00 AM - 12:00 PM)
    Event Details
    Friday, March 20, 2015
    11:00 AM - 12:00 PM
    Online

    Length: 1-hour Live Online Webinar


    A presentation is one of the most important tools a professional has for getting things done and influencing others. Whether you are persuading colleagues, selling to a client, energizing a team, or recommending an idea to senior leaders, an effective presentation can be the difference between your success and failure. This interactive, one-hour webinar will help you focus on the visual, vocal, and verbal components of presentation delivery so that your message has the intended impact on your audience.

     
  • Transforming Customer Complaints into Opportunities (10:00 AM - 01:00 PM)
    Event Details
    Friday, March 20, 2015
    10:00 AM - 01:00 PM
    Online

    Length: 3-hour Live Online Workshop


    This 3-hour Live Online workshop provides useful strategies and guidelines for successfully resolving customer complaints. Using the Restore and Retain Equation can help turn a complaint into an opportunity to create a loyal customer. Cross and up selling opportunities can result from a well-handled complaint. Finally, examining root causes of your common complaints can help you find ways to reduce or eliminate them. By effectively resolving complaints you can reduce stress, build relationships, and improve customer loyalty and retention.

     
  • Getting Results Without Authority (12:00 PM - 01:00 PM)
    Event Details
    Friday, March 20, 2015
    12:00 PM - 01:00 PM
    Online

    Length: 1-hour Live Online Webinar


    Organizations have changed – there is now a mix of top-down authority and work where no single person is always “the boss.” Between matrix organizations, flatter structures, contracting, and outsourcing, success often depends on gaining the cooperation of people and resources that you do not have direct authority over. Great leaders and managers find success through influence and negotiation. They focus first on gaining employees’ respect and trust. They build up credibility through consistent action and leadership. They listen and provide support, thereby laying the groundwork for future support and influence. In this Keys to Success Webinar, you will learn the characteristics you need to have, and actions you need to take, to get maximum results from people who don’t work directly for you. You’ll learn how to influence others by building authentic trust, credibility, and respect, thereby gaining their willing cooperation when you need it most. Getting Results Without Authority is part of the Keys To Success Webinar Series.

     
Monday, March 23, 2015
  • Delegation (02:00 PM - 05:00 PM)
    Event Details
    Monday, March 23, 2015
    02:00 PM - 05:00 PM
    Online

    Length: 3-hour Live Online Workshop


    In order to be a truly effective manager, you must be comfortable delegating work and ensuring your employees are accountable for delivery. With a fine line between delegating and "dumping", it is important to follow specific steps that make assignments clear and create a sense of ownership among team members while also maintaining overall control. Effective delegation helps develop individuals and achieve specific organizational outcomes. Learn how to identify who is ready for delegation using a reliable and collaborative process, and become prepared to determine "who will do what, when, and to what standard?" in your day-to-day role.

     
  • How to Cold Call and Build New Customers (01:00 PM - 04:00 PM)
    Event Details
    Monday, March 23, 2015
    01:00 PM - 04:00 PM
    Online

    Length: 3-hour Live Online Workshop


    Cold calling has never been tougher. As soon as the prospect figures out you're a sales person the immediate responses are "no budget," "we're in a purchasing freeze", or "call me in six months if things are any better."But we all know that there is always money available to buy something that provides real value to the prospect. The trick is to get your value proposition in front of the prospect in such a compelling way that you turn off the automatic "no" response.

     
  • Overcoming Workplace Negativity with Enthusiasm (10:00 AM - 01:00 PM)
    Event Details
    Monday, March 23, 2015
    10:00 AM - 01:00 PM
    Online

    Length: 3-hour Live Online Workshop


    Negative attitudes spread to the point where they eventually affect performance and decision-making. That's the bad news. The good news is that enthusiasm and positive attitudes spread just as quickly and affect performance just as much -- in the right direction. Overcoming Workplace Negativity with Enthusiasm is a live online program that will show you how to use Dale Carnegie's proven ways to prevent the naysayers, whiners and downers from robbing you and your group of the energy to succeed. In just 3 hours, you'll learn specific techniques for dealing with that burned-out feeling so that you can lead with confidence and enthusiasm. Take a positive step toward success right now.

     
  • Performance Reviews That Motivate (03:00 PM - 04:00 PM)
    Event Details
    Monday, March 23, 2015
    03:00 PM - 04:00 PM
    Online

    Length: 1-hour Live Online Webinar


    Let's face it. We don't often think that "performance review" and "motivation" belong in the same sentence. Performance reviews can cause anxiety in the associates being appraised and the manager responsible for conducting them. An effective performance review can be an opportunity for honest, open conversation about positive and negative results. It can inspire and engage people when it is focused on plans for the future. By setting expectations and helping associates to create achievable targets well in advance, then coaching and providing adequate feedback throughout the year, performance management becomes part of the culture rather than a dreaded annual event. People support what they help to create. Very few people are motivated by criticism. In this fast-paced webinar, explore ways to conduct RAVE performance reviews and plan your performance conversations so that staff members feel encouraged, inspired and ready to exceed expectations. Performance Reviews that Motivate is part of the Keys To Success Webinar Series.

     
  • Critical Thinking: Tools for Effective Action (12:00 PM - 03:00 PM)
    Event Details
    Monday, March 23, 2015
    12:00 PM - 03:00 PM
    Online

    Length: 3-hour Live Online Workshop


    This three-hour Live Online workshop will help you in leading your team to pinpoint opportunities for improvement, brainstorm creatively, logically evaluate options, and make informed decisions that will lead to success. The tools discussed will help you become proactive instead of reactive in the face of problems and move from possibilities to solutions.

     
Tuesday, March 24, 2015
  • Virtual Meetings that Engage (03:00 PM - 04:00 PM)
    Event Details
    Tuesday, March 24, 2015
    03:00 PM - 04:00 PM
    Online

    Length: 1-hour Live Online Webinar


    In this fast paced, interactive webinar you'll learn to use activities to energize your next online meeting. This webinar will help identify what's unique about running an online meeting and what's needed to make it an interactive experience. It answers these questions: How will you generate participation and build cooperation? What activities will keep the team members engaged? What online tools are available to help stay focused and on time? Activities and energizers for online meetings is an engaging answer. This session covers the three components of an effective online meeting leadership strategy: pre-meeting planning, managing the meeting, and post-meeting follow-up. You'll experience meeting activities and analyze the online tools used to make them energizing. A handout is included that provides technical tips and meeting checklists. Virtual Meetings that Engage is part of the Keys To Success webinar series.

     
  • Cross and Up Selling (12:00 PM - 03:00 PM)
    Event Details
    Tuesday, March 24, 2015
    12:00 PM - 03:00 PM
    Online

    Length: 3-hour Live Online Workshop


    Acquiring new customers requires time and effort, but once onboard they create excellent opportunities for cross-selling and up-selling. By asking the right questions and making appropriate suggestions, you can significantly increase their overall purchase level, add revenue to your company’s top-line, and satisfy your client all at the same time. The secret is to uncover your customer’s unarticulated needs, and to offer solutions in a professional and consultative way. In this course you will learn to identify opportunities to delivery more products and services to your customers, and to apply a proven selling process that makes decision-making easy. You will become confident presenting additional buying opportunities and higher-margin alternatives, and your customer will thank you for it.

     
  • Analyze Problems and Make Decisions (01:00 PM - 04:00 PM)
    Event Details
    Tuesday, March 24, 2015
    01:00 PM - 04:00 PM
    Online

    Length: 3-hour Live Online Workshop


    This 3-hour Live Online workshop highlights several different problem solving tools and methods for gathering and analyzing data to make the process efficient and interactive. Decisions often need to be made quickly or under pressure which can lead to stress on individuals and teams. Learn to apply practical principles that can minimize stress that impedes sound decision-making.

     
  • Unleash the Power of Mentoring In your Organization (10:00 AM - 12:00 PM)
    Event Details
    Tuesday, March 24, 2015
    10:00 AM - 12:00 PM
    Online

    Length: 2-hour Live Online Workshop


    A mentor provides professional advice and support. He or she willingly shares knowledge, experience and often personal and professional network contacts. Successful mentoring can help less experienced individuals navigate away from costly mistakes. For a mentor, the relationship provides an opportunity to gain a fresh perspective and the satisfaction from guiding others to professional success. In this two-hour Live Online workshop, learn what it takes to make the launch of your program successful and avoid the challenges that often derail organizational initiatives.

     
Wednesday, March 25, 2015
  • Secrets to Leading with Assertiveness (02:00 PM - 03:00 PM)
    Event Details
    Wednesday, March 25, 2015
    02:00 PM - 03:00 PM
    Online

    Length: 1-hour Live Online Webinar


    In this webinar, you will learn to build on your strengths, advocate for what you need to be successful and use the right language to do so. You will learn strategies to boost your confidence, 10 tips to build assertiveness, and the Dale Carnegie principles of cooperation to influence and effectively lead your team.

     
  • Powerful Conversations to Engage Your Workforce (12:00 PM - 01:00 PM)
    Event Details
    Wednesday, March 25, 2015
    12:00 PM - 01:00 PM
    Online

    Length: 1-hour Live Online Webinar


    Great conversationalists are able to find connections with others by asking the right questions and learning team members' likes and dislikes. As a result of these relationships, trust is formed and teamwork comes more naturally. In this fast-paced webinar, you will hone the skills needed to have powerful conversations that will improve professional relationships, build trust, and get real results.

     
  • Cultivate Power without Being Intimidating (01:00 PM - 04:00 PM)
    Event Details
    Wednesday, March 25, 2015
    01:00 PM - 04:00 PM
    Online

    Length: 3-hour Live Online Workshop


    Part of successful organizational leadership is having the ability to assert the power of your position without intimidating others to the point where they are hesitant to take initiative. For staff members to respect you, they need to feel that you are approachable and able to keep your emotions in check. By applying Dale Carnegie's principles, and by gaining the willing cooperation of others, you become a catalyst for beneficial outcomes for your colleagues, customers, and yourself.

     
  • Lead Change Effectively (11:00 AM - 01:00 PM)
    Event Details
    Wednesday, March 25, 2015
    11:00 AM - 01:00 PM
    Online

    Length: 2-hour Live Online Workshop


    In this two-hour Live Online workshop we will examine the challenges of change leadership and the mistakes that often result. We will incorporate principles for leading organizational change, leading individuals during times of change, and managing our own reactions to change. Out of this discussion, you will create a draft of a change leadership plan. By creating and following through on this plan, you can take a more organized approach to leading organizational change.

     
Thursday, March 26, 2015
  • Kickoff to the Dale Carnegie Live Online Experience (10:00 AM - 10:30 AM)
    Event Details
    Thursday, March 26, 2015
    10:00 AM - 10:30 AM
    Online

    Length: 30-minute Live Online Presentation


    Our online learning environment is designed to be engaging, interesting, informative, and above all, interactive. We want your experience to be great, so that you can apply useful Dale Carnegie principles in your work and personal life. This FREE, 30-minute, interactive session introduces you to the Live Online experience, tests your audio connection, and teaches you how to use the many learning tools used in Dale Carnegie Digital webinars, workshops, and seminars.

     
  • Managing Customer Expectations (11:00 AM - 02:00 PM)
    Event Details
    Thursday, March 26, 2015
    11:00 AM - 02:00 PM
    Online

    Length: 3-hour Live Online Workshop


    It is a simple truth: customers continue to do business with organizations that deliver on what they promise and who have treated them fairly. You have far more potential to develop long lasting relationships and future business success by managing customer expectations in a consistent way. In this session, you examine ways that you can exceed your customers’ expectations by setting, monitoring, and influencing their expectations. You start by determining their initial expectations and the reasons for each. Then you proactively set realistic expectations with the customer, leverage sure-fire ways to exceed them, and follow an ongoing and consistent process to manage customer expectations in the future.


     

     
  • Compelling Sales Presentations (09:00 AM - 12:00 PM)
    Event Details
    Thursday, March 26, 2015
    09:00 AM - 12:00 PM
    Online

    Length: 3-hour Live Online Workshop


    This 3-hour Live Online workshop is designed for sales people who want to increase their close rates through more effective presentations. The program provides an overview and flow of a sales presentation and highlights the ideas that people need to know and practice to get started. In addition to sales presentations, it emphasizes how we should present ourselves in any situation. It is especially useful for people involved in consultative selling.

     
  • Attitudes for Service (02:00 PM - 05:00 PM)
    Event Details
    Thursday, March 26, 2015
    02:00 PM - 05:00 PM
    Online

    Length: 3-hour Live Online Workshop


    Customer service is a significant part of the entire customer experience. By applying key principles to strengthen relationships and by maintaining your attitude and professionalism in all customer service situations, you and your organization can differentiate yourselves from the competition. In this Live Online workshop, you will discuss taking 100% responsibility for customer service. Each time an internal or external customer comes into contact with you, your attitude is showing. You will apply Dale Carnegie principles and identify ways to maintain a friendly, low pressure and high service environment that makes customers want to come back to you in the future.

     
Friday, March 27, 2015
  • Managing Conflict in the Workplace (10:00 AM - 01:00 PM)
    Event Details
    Friday, March 27, 2015
    10:00 AM - 01:00 PM
    Online

    Length: 3-hour Live Online Workshop


    Nothing can destroy productivity, derail projects, and damage your reputation faster than workplace conflict. Whether it smolders just beneath the surface or becomes open warfare, conflict can paralyze your group, department, or the entire organization. And once initiated, the unpleasant task of resolving conflicts falls on your shoulders. Based on the time-tested principles from the new book How to Win Friends and Influence People in the Digital Age, this program prescribes the best approaches for effectively dealing with conflicts, so you can resolve issues while maintaining positive relationships. Learn to diagnose conflict before it intensifies, apply appropriate conflict resolution techniques to specific situations, and remain poised when tension is high.

     
  • Present to Persuade (02:00 PM - 03:00 PM)
    Event Details
    Friday, March 27, 2015
    02:00 PM - 03:00 PM
    Online

    Length: 1-hour Live Online Webinar


    If you ever needed to persuade others through a presentation, you know there area a host of challenges to doing so effectively. By putting yourself in the listener's situation, a presenter can more easily see the audience's point of view and appeal to their interests. It is also critical that you have a message that is clear, concise, and easy to understand. In this interactive, one-hour webinar you will learn a proven structure for organizing a persuasive presentation, identify ways to use audience-appropriate evidence, and learn other best practice tips for presenting to persuade.

     
  • Outstanding Customer Service (12:00 PM - 01:00 PM)
    Event Details
    Friday, March 27, 2015
    12:00 PM - 01:00 PM
    Online

    Length: 1-hour Live Online Webinar


    In this interactive, one-hour webinar, you will be given a simple yet effective eight-step process for resolving complaints, as well as some key guidelines to follow in dealing with challenging customers. You will also learn the five approaches to engage customers and build loyalty, and a useful process for gaining customer referrals without being pushy or aggressive.

     
  • Negotiations: A Human Relations Approach (02:00 PM - 04:00 PM)
    Event Details
    Friday, March 27, 2015
    02:00 PM - 04:00 PM
    Online

    Length: 2-hour Live Online Workshop


    Applying a proven negotiations process helps people know where they are going and how to plan for success. In this two-hour workshop, you will learn techniques such as building rapport; analyzing the actions, needs, and agendas of all parties; using effective strategies such as presenting alternatives; bargaining in good faith; and finalizing agreements so that everyone "wins" something they want. By doing so you will be able to gain cooperation and increase the likelihood that future interactions will be positive.

     
Monday, March 30, 2015
  • Managing Workplace Stress (01:00 PM - 04:00 PM)
    Event Details
    Monday, March 30, 2015
    01:00 PM - 04:00 PM
    Online

    Length: 3-hour Live Online Workshop


    The list of stress factors in today's world grows longer every day. People react differently to living in this pressure cooker. Some become aggressive while others become passive or just shut down altogether. Regardless of the reaction, the results are the same – personal and organizational productivity grind to a halt, creativity dies, and momentum vanishes. Now you can do something about the destructive forces of stress in the workplace. Learn to assess your current reactions to stress so that you can stop worrying and start working up to your full potential.

     
  • Build a High Performing Virtual Team (12:00 PM - 01:00 PM)
    Event Details
    Monday, March 30, 2015
    12:00 PM - 01:00 PM
    Online

    Length: 1-hour Live Online Webinar


    What does it take to build and manage a successful virtual team? Dispersed workforces are today's norm, and while virtual teams can be similar to traditional ones, leaders can no longer rely on only face-to-face communication and team building methods to build a productive virtual team. The digital age is changing the way we work, play, communicate and think. It is an exciting frontier that rewards those that step up to the challenge and develop new levels of competence. While it may seem difficult to keep pace with technological changes, the abundance of new, user-friendly tools actually make it easier to lead and collaborate across distance than ever before. This Live Online webinar introduces the tools, attitudes and actions leaders need to encourage maximum performance in team members.




     
  • Transforming Customer Complaints into Opportunities (02:00 PM - 05:00 PM)
    Event Details
    Monday, March 30, 2015
    02:00 PM - 05:00 PM
    Online

    Length: 3-hour Live Online Workshop


    This 3-hour Live Online workshop provides useful strategies and guidelines for successfully resolving customer complaints. Using the Restore and Retain Equation can help turn a complaint into an opportunity to create a loyal customer. Cross and up selling opportunities can result from a well-handled complaint. Finally, examining root causes of your common complaints can help you find ways to reduce or eliminate them. By effectively resolving complaints you can reduce stress, build relationships, and improve customer loyalty and retention.

     
  • Create Your Work-Life Breakthrough (02:00 PM - 03:00 PM)
    Event Details
    Monday, March 30, 2015
    02:00 PM - 03:00 PM
    Online

    Length: 1-hour Live Online Webinar


    Most of us aspire to live a balanced life. We want to spend the appropriate amount of time and energy in each aspect of our lives. Yet, often our lives fall out of balance due to workplace stress or changes, an accident or injury, an unpredicted event, or even a small worry that grows larger with each passing day. By analyzing our current levels of energy and focus in each aspect of life – work, family, health, community, spirituality, social life, and finances – we can determine how satisfied we are with each, identify potential stressors, and plan a course of action based on what is truly important to us. In this session you will explore useful tips and actions that can help you regain your sense of balance. Create Your Work-Life Breakthrough is part of the Keys To Success Webinar Series.

     
  • Leading Across Generations (11:00 AM - 01:00 PM)
    Event Details
    Monday, March 30, 2015
    11:00 AM - 01:00 PM
    Online

    Length: 2-hour Live Online Workshop


    Leading a team of diverse generations can be an incredibly rich and productive experience when you have the skills in place to capitalize on the strengths of each generation. This program provides insights and tools to help you turn the attitudes and skills each generation brings to the table into powerful performance drivers. You will learn the approaches that will most often help you lead members of each generation, resulting in an engaging and productive work environment for everyone.




     
Tuesday, March 31, 2015
  • Successful Public Speaking (09:00 AM - 12:00 PM)
    Event Details
    Tuesday, March 31, 2015
    09:00 AM - 12:00 PM
    Online

    Length: 3-hour Live Online Workshop


    Successful Public Speaking uses the foolproof methods of Dale Carnegie to turn the participant from a nervous novice into a confident presenter. Dale Carnegie believed that public speaking is a skill to be learned, not an inborn trait. He validated that belief year after year by turning out the most accomplished speakers in the world. In this session, participants will learn the very same skills that Dale Carnegie himself used to create generations of politicians, community leaders, and successful business people. To master the art of public speaking learners need to eliminate discomfort and boost confidence, and understand the key elements of opening, message delivery, closing, and question and answer.

     
  • How to Cold Call and Build New Customers (02:00 PM - 05:00 PM)
    Event Details
    Tuesday, March 31, 2015
    02:00 PM - 05:00 PM
    Online

    Length: 3-hour Live Online Workshop


    Cold calling has never been tougher. As soon as the prospect figures out you're a sales person the immediate responses are "no budget," "we're in a purchasing freeze", or "call me in six months if things are any better."But we all know that there is always money available to buy something that provides real value to the prospect. The trick is to get your value proposition in front of the prospect in such a compelling way that you turn off the automatic "no" response.

     
  • Coaching for Improved Performance (11:00 AM - 01:00 PM)
    Event Details
    Tuesday, March 31, 2015
    11:00 AM - 01:00 PM
    Online

    Length: 2-hour Live Online Workshop


    This workshop provides effective coaching techniques and other tools to help close the gap between expected performance and actual results. After completing this session, participants will coach for improved performance by following a step-by-step process and use the appraisal meeting to focus on future growth and training for others.

     
  • Appeal to Buyer Motives to Close More Sales (01:00 PM - 02:00 PM)
    Event Details
    Tuesday, March 31, 2015
    01:00 PM - 02:00 PM
    Online

    Length: 1-hour Live Online Webinar


    In this interactive, one-hour webinar, you will learn how to gain commitment more easily by conducting the early phases of the sale skillfully. Over-emphasis on closing can feel like a manipulative technique to the buyer and can strain the relationship. The key is to build the relationship throughout the sales process by appealing to buyer emotions and motives. Doing so will improve close ratios and lead to more successful sales.

     
  • Meetings that Work (03:00 PM - 05:00 PM)
    Event Details
    Tuesday, March 31, 2015
    03:00 PM - 05:00 PM
    Online

    Length: 2-hour Live Online Workshop


    This two-hour Live Online workshop is a much needed antidote for any person or organization suffering from poor meetings. By applying Dale Carnegie's principles and by gaining the willing cooperation of others, you become the catalyst for beneficial outcomes for colleagues, customers, managers, and yourself.

     
Wednesday, April 01, 2015
  • Disagree Agreeably (02:00 PM - 03:00 PM)
    Event Details
    Wednesday, April 01, 2015
    02:00 PM - 03:00 PM
    Online

    Length: 1-hour Live Online Webinar


    Left unresolved, disagreements with others can waste time and energy, and also negatively impact productivity. For many, the normal reaction is to avoid disagreements in order to maintain a peaceful work environment. Yet we can gain so much from those with whom we disagree if we can learn to view these situations as learning opportunities, and deal with them in an agreeable and professional way. In this webinar, you will gain insights into your personality and reactions when dealing with differences of opinion surrounding your "hot buttons." You will learn to give others the benefit of the doubt and how to practice expressing yourself in a way that promotes acceptance, agreeable outcomes, and improved productivity.

     
  • Goal Setting and Accountability (10:00 AM - 12:00 PM)
    Event Details
    Wednesday, April 01, 2015
    10:00 AM - 12:00 PM
    Online

    Length: 2-hour Live Online Workshop


    Successful leaders and managers take an active role in goal setting and hold their people accountable. But doing so in a supportive way is critical for the members of the team to feel that what they do makes a difference, keep engagement levels high, and ultimately achieve optimal results. This two-hour Live Online workshop will help you instill in your team the importance of individual, team, and development goals, and create a culture of high performance. You will learn tips to build employee engagement that drives positive outcomes, and best practices for holding individuals and teams accountable to the agreed upon goals.




     
  • Strategic Planning Essentials: Prepare for Future Success (12:00 PM - 03:00 PM)
    Event Details
    Wednesday, April 01, 2015
    12:00 PM - 03:00 PM
    Online

    Length: 3-hour Live Online Workshop


    Most of us do not need to be convinced about the importance of planning. Research and anecdotal examples abound describing organizations that have thrived or failed due to adequate or inadequate planning. But success takes more than planning - it requires new ways of thinking about who we are as organizations. You can either create your own destiny or be at the mercy of the moment. In this three-hour Live Online workshop, participants will learn the essentials of strategic planning and prepare their organization for future success.

     
  • Step Up to Leadership (11:00 AM - 02:00 PM)
    Event Details
    Wednesday, April 01, 2015
    11:00 AM - 02:00 PM
    Online

    Length: 6-hour Live Online Workshop
    Number of sessions: Two 3-hour sessions, held on the same day over two consecutive weeks


    Employees are open to influence and motivation. "If you tell me what to do, I will do it to protect my job. But if you inspire me to do it, I will do it to the best of my ability." Supervisors who understand this simple truth and know how to apply it are the ones who generate results in today's organizations. Great managers develop high-performance teams that get results because they know how to lead a team, not just manage it. This program will smooth your transition from individual contributor to supervisor to leader. You will learn the basics like delegation, time management, and performance appraisal techniques, and gain insights into the more advanced aspects of leadership needed to inspire and motivate teams.

     
  • Leading Virtual Teams (02:00 PM - 05:00 PM)
    Event Details
    Wednesday, April 01, 2015
    02:00 PM - 05:00 PM
    Online

    Length: 6-hour Live Online Workshop
    Number of sessions: Two 3-hour sessions, held on the same day over two consecutive weeks


    Overall, virtual teams are very similar to traditional face-to-face teams. After all, people are people. We may communicate today with different tools and greater speed, but Dale Carnegie's advice on how to communicate, lead and work efficiently remains priceless across the ages. This two-session Live Online workshop will help equip leaders with the knowledge and skills necessary to lead virtual teams to new levels of effectiveness.




     
Thursday, April 02, 2015
  • Delegation (12:00 PM - 03:00 PM)
    Event Details
    Thursday, April 02, 2015
    12:00 PM - 03:00 PM
    Online

    Length: 3-hour Live Online Workshop


    In order to be a truly effective manager, you must be comfortable delegating work and ensuring your employees are accountable for delivery. With a fine line between delegating and "dumping", it is important to follow specific steps that make assignments clear and create a sense of ownership among team members while also maintaining overall control. Effective delegation helps develop individuals and achieve specific organizational outcomes. Learn how to identify who is ready for delegation using a reliable and collaborative process, and become prepared to determine "who will do what, when, and to what standard?" in your day-to-day role.

     
  • How to Present Online (02:00 PM - 03:00 PM)
    Event Details
    Thursday, April 02, 2015
    02:00 PM - 03:00 PM
    Online

    Length: 1-hour Live Online Webinar


    Dale Carnegie outlined four ways that people evaluate us: what we say, how we say it, what we do, and how we do it. These tenets hold true for any presentation, whether delivered face-to-face or online. An online presentation delights its audience only when voice, visuals and technology come together to deliver a high impact engaging experience. Distractions are the norm; interactive and powerfully simple presentations are the solution. By practicing Dale Carnegie principles, masterfully using technology, and creating superior visuals, online presentations become dynamic and powerful. Join us for this session where you will learn how to break the mold of boring webinars and set the standard for Online Presentations! How to Present Online is part of the Keys To Success Webinar Series.

     
  • Overcoming Workplace Negativity with Enthusiasm (02:00 PM - 05:00 PM)
    Event Details
    Thursday, April 02, 2015
    02:00 PM - 05:00 PM
    Online

    Length: 3-hour Live Online Workshop


    Negative attitudes spread to the point where they eventually affect performance and decision-making. That's the bad news. The good news is that enthusiasm and positive attitudes spread just as quickly and affect performance just as much -- in the right direction. Overcoming Workplace Negativity with Enthusiasm is a live online program that will show you how to use Dale Carnegie's proven ways to prevent the naysayers, whiners and downers from robbing you and your group of the energy to succeed. In just 3 hours, you'll learn specific techniques for dealing with that burned-out feeling so that you can lead with confidence and enthusiasm. Take a positive step toward success right now.

     
  • Secrets of Motivation (11:00 AM - 01:00 PM)
    Event Details
    Thursday, April 02, 2015
    11:00 AM - 01:00 PM
    Online

    Length: 2-hour Live Online Workshop


    To achieve your strategic objectives, you first need to learn what motivates employees to work to their full potential. Secrets of Motivation will teach you how to become a leader who is known for getting results through people. You’ll learn to build effective relationships, encourage commitment, and harness innovation in your work environment.

     
  • Performance Reviews That Motivate (01:00 PM - 02:00 PM)
    Event Details
    Thursday, April 02, 2015
    01:00 PM - 02:00 PM
    Online

    Length: 1-hour Live Online Webinar


    Let's face it. We don't often think that "performance review" and "motivation" belong in the same sentence. Performance reviews can cause anxiety in the associates being appraised and the manager responsible for conducting them. An effective performance review can be an opportunity for honest, open conversation about positive and negative results. It can inspire and engage people when it is focused on plans for the future. By setting expectations and helping associates to create achievable targets well in advance, then coaching and providing adequate feedback throughout the year, performance management becomes part of the culture rather than a dreaded annual event. People support what they help to create. Very few people are motivated by criticism. In this fast-paced webinar, explore ways to conduct RAVE performance reviews and plan your performance conversations so that staff members feel encouraged, inspired and ready to exceed expectations. Performance Reviews that Motivate is part of the Keys To Success Webinar Series.

     
  • Getting Results Without Authority (12:00 PM - 01:00 PM)
    Event Details
    Thursday, April 02, 2015
    12:00 PM - 01:00 PM
    Online

    Length: 1-hour Live Online Webinar


    Organizations have changed – there is now a mix of top-down authority and work where no single person is always “the boss.” Between matrix organizations, flatter structures, contracting, and outsourcing, success often depends on gaining the cooperation of people and resources that you do not have direct authority over. Great leaders and managers find success through influence and negotiation. They focus first on gaining employees’ respect and trust. They build up credibility through consistent action and leadership. They listen and provide support, thereby laying the groundwork for future support and influence. In this Keys to Success Webinar, you will learn the characteristics you need to have, and actions you need to take, to get maximum results from people who don’t work directly for you. You’ll learn how to influence others by building authentic trust, credibility, and respect, thereby gaining their willing cooperation when you need it most. Getting Results Without Authority is part of the Keys To Success Webinar Series.

     
Friday, April 03, 2015
  • Remember Names to Build Better Professional Relationships (02:00 PM - 03:00 PM)
    Event Details
    Friday, April 03, 2015
    02:00 PM - 03:00 PM
    Online

    Length: 1-hour Live Online Webinar


    In this Keys to Success Webinar, you will learn techniques to help you remember names when you need them. They are the basis for being able to more effectively grow and tap into your network of contacts. Find out which tools and formulas you can use that will help you remember the name of just about any person you will ever meet!

     
  • Present Complex Information (12:00 PM - 01:00 PM)
    Event Details
    Friday, April 03, 2015
    12:00 PM - 01:00 PM
    Online

    Length: 1-hour Live Online Webinar


    In this interactive, one-hour webinar, you will focus on how to better present on topics you know well but your audience considers complex or full of new information. The key is to plan out the best approach for listeners so that they can more easily receive the information. Sequencing information in a logical way and in manageable chunks helps them stay engaged, and analogies can be a critical tool for connecting with what your audience already understands. You'll walk away with other best practices for support materials, visuals, and presentation delivery that will help you plan for your next presentation.

     
  • Building Your Power Team (01:00 PM - 03:00 PM)
    Event Details
    Friday, April 03, 2015
    01:00 PM - 03:00 PM
    Online

    Length: 2-hour Live Online Workshop


    Building a team can be both a challenging and productive experience when a leader has the skills to capitalize on the strengths each person brings to the team. Different generations provide diversity and bring a unique mindset, work style, and communication style. Qualifications, skills, and knowledge are definitely important; however, the ability to relate to others, establish rapport and demonstrate a positive attitude can only be determined through an interview. Asking behavior-based questions can help you differentiate candidates and choose the right person for the team. Once each individual is hired, the first 30 days are critical to successful on-boarding, as your team will need to trust you and believe in you in order to follow you.

     
  • Marshall Goldsmith - What Got You Here Won't Get You There (11:00 AM - 02:00 PM)
    Event Details
    Friday, April 03, 2015
    11:00 AM - 02:00 PM
    Online

    Length: 6-hour Live Online Workshop
    Number of sessions: Two 3-hour sessions, held on the same day over two consecutive weeks


    Dale Carnegie Digital® is excited to partner with Marshall Goldsmith to make one of the most effective management development methodologies accessible, convenient, live and online! Experience the merging of our world-renowned training and that of leadership development expert, executive coach and author, Marshall Goldsmith from his New York Times best seller and Wall Street Journal #1 business book, What Got You Here Won’t Get You There. This dynamic session will help you identify and overcome 20 of the most common interpersonal challenges often found in leadership behavior. You’ll learn a seven-step method to get rid of bad habits, or make adjustments to habits you want to change. You’ll apply a variety of methods to gain feedback and practice feed forward- a simple yet powerful process that turns feedback into productive action. Seminar Bonus: All participants receive a free copy of the best-selling book, What Got You Here Won’t Get You There by Marshall Goldsmith.For domestic shipping please allow at least 5- 7 business days for receipt of the Marshall Goldsmith book from time registered for this course. For international participants, please allow at least 7-10 business days shipping from time registered for this course.

     
  • Confident, Assertive, In Charge: Developing the Attitudes of Leadership - Live Online (09:00 AM - 12:00 PM)
    Event Details
    Friday, April 03, 2015
    09:00 AM - 12:00 PM
    Online

    Length: 12-hour Live Online Seminar
    Number of sessions: Four 3-hour sessions, held on the same day over four consecutive weeks


    The extent to which you will be successful as a leader is conditioned on your ability to influence others at all levels of your organization. Now you can take charge of how others see you. Learn to tap into your latent power, unleash your inner attitudes of confidence and enthusiasm, and build your visibility in the organization. Become more assertive and say "no" when you need to, eliminating confusion over "who’s in charge." This intensive, interactive online program begins by helping you see yourself as others see you. What image do you project? Are you hesitant or confident? Are you shy or assertive? Are you controlled by the situation or in charge? Then our expert coaches will help you build on your strengths and eliminate weaknesses, developing the kind of winning attitudes that all successful leaders have.

     
  • Kickoff to the Dale Carnegie Live Online Experience (03:00 PM - 03:30 PM)
    Event Details
    Friday, April 03, 2015
    03:00 PM - 03:30 PM
    Online

    Length: 30-minute Live Online Presentation


    Our online learning environment is designed to be engaging, interesting, informative, and above all, interactive. We want your experience to be great, so that you can apply useful Dale Carnegie principles in your work and personal life. This FREE, 30-minute, interactive session introduces you to the Live Online experience, tests your audio connection, and teaches you how to use the many learning tools used in Dale Carnegie Digital webinars, workshops, and seminars.

     
Monday, April 06, 2015
  • Cross and Up Selling (01:00 PM - 04:00 PM)
    Event Details
    Monday, April 06, 2015
    01:00 PM - 04:00 PM
    Online

    Length: 3-hour Live Online Workshop


    Acquiring new customers requires time and effort, but once onboard they create excellent opportunities for cross-selling and up-selling. By asking the right questions and making appropriate suggestions, you can significantly increase their overall purchase level, add revenue to your company’s top-line, and satisfy your client all at the same time. The secret is to uncover your customer’s unarticulated needs, and to offer solutions in a professional and consultative way. In this course you will learn to identify opportunities to delivery more products and services to your customers, and to apply a proven selling process that makes decision-making easy. You will become confident presenting additional buying opportunities and higher-margin alternatives, and your customer will thank you for it.

     
  • Secrets to Leading with Assertiveness (12:00 PM - 01:00 PM)
    Event Details
    Monday, April 06, 2015
    12:00 PM - 01:00 PM
    Online

    Length: 1-hour Live Online Webinar


    In this webinar, you will learn to build on your strengths, advocate for what you need to be successful and use the right language to do so. You will learn strategies to boost your confidence, 10 tips to build assertiveness, and the Dale Carnegie principles of cooperation to influence and effectively lead your team.

     
  • Analyze Problems and Make Decisions (12:00 PM - 03:00 PM)
    Event Details
    Monday, April 06, 2015
    12:00 PM - 03:00 PM
    Online

    Length: 3-hour Live Online Workshop


    This 3-hour Live Online workshop highlights several different problem solving tools and methods for gathering and analyzing data to make the process efficient and interactive. Decisions often need to be made quickly or under pressure which can lead to stress on individuals and teams. Learn to apply practical principles that can minimize stress that impedes sound decision-making.

     
  • Succession Planning for You and Your Managers (04:00 PM - 05:00 PM)
    Event Details
    Monday, April 06, 2015
    04:00 PM - 05:00 PM
    Online

    Length: 1-hour Live Online Webinar


    Many leaders in key positions are becoming eligible for retirement. There is a great sense of urgency to proactively plan to replace a key talent. The expense and risk associated with bringing in candidates from the outside is high. Compounding this problem, the supply of job-ready replacement candidates is often limited. As HR professionals or managers, if you’re unsure where to begin, or are looking for a fresh approach to speed up the process, this webinar can help.

     
  • Outstanding Customer Service (02:00 PM - 03:00 PM)
    Event Details
    Monday, April 06, 2015
    02:00 PM - 03:00 PM
    Online

    Length: 1-hour Live Online Webinar


    In this interactive, one-hour webinar, you will be given a simple yet effective eight-step process for resolving complaints, as well as some key guidelines to follow in dealing with challenging customers. You will also learn the five approaches to engage customers and build loyalty, and a useful process for gaining customer referrals without being pushy or aggressive.

     
  • Winning Leadership: Engage, Align, and Get Results (02:00 PM - 05:00 PM)
    Event Details
    Monday, April 06, 2015
    02:00 PM - 05:00 PM
    Online

    Length: 12-hour Live Online Seminar
    Number of sessions: Four 3-hour sessions, held on the same day over four consecutive weeks


    Do today's best leaders dictate change, or inspire it? Do they tell employees what to do, or influence their choices and assist them in reaching their performance goals? The best leaders adapt and lead by example, creating an environment of engagement and accountability for their teams. This four-session Live Online seminar will teach you how to stop managing and start leading; to stop pushing and start pulling. You will have ample time to develop and practice the skill set of the modern leader, making you a vital part of your organization's future.

     
  • Trusted Advisor Bootcamp (11:00 AM - 01:00 PM)
    Event Details
    Monday, April 06, 2015
    11:00 AM - 01:00 PM
    Online

    Length: 12-hour Live Online Seminar
    Number of sessions: Six 2-hour sessions, held on the same day over six consecutive weeks


    This six-part, twelve-hour Live Online seminar is designed to overcome one of the biggest challenges that shared services (such as HR, IT, Finance and Accounting, as well as consultative sales people) face in organizations today - being viewed as a transactional or commodity resource versus a true business partner. Included are such key elements as: developing rapport and trust, designing solutions that advance stakeholders' strategies, strengthening leadership and influence, managing resistance and conflict, and more.

     
Tuesday, April 07, 2015
  • Attitudes for Service (11:00 AM - 02:00 PM)
    Event Details
    Tuesday, April 07, 2015
    11:00 AM - 02:00 PM
    Online

    Length: 3-hour Live Online Workshop


    Customer service is a significant part of the entire customer experience. By applying key principles to strengthen relationships and by maintaining your attitude and professionalism in all customer service situations, you and your organization can differentiate yourselves from the competition. In this Live Online workshop, you will discuss taking 100% responsibility for customer service. Each time an internal or external customer comes into contact with you, your attitude is showing. You will apply Dale Carnegie principles and identify ways to maintain a friendly, low pressure and high service environment that makes customers want to come back to you in the future.

     
  • Compelling Sales Presentations (10:00 AM - 01:00 PM)
    Event Details
    Tuesday, April 07, 2015
    10:00 AM - 01:00 PM
    Online

    Length: 3-hour Live Online Workshop


    This 3-hour Live Online workshop is designed for sales people who want to increase their close rates through more effective presentations. The program provides an overview and flow of a sales presentation and highlights the ideas that people need to know and practice to get started. In addition to sales presentations, it emphasizes how we should present ourselves in any situation. It is especially useful for people involved in consultative selling.

     
  • Powerful Conversations to Engage Your Workforce (02:00 PM - 03:00 PM)
    Event Details
    Tuesday, April 07, 2015
    02:00 PM - 03:00 PM
    Online

    Length: 1-hour Live Online Webinar


    Great conversationalists are able to find connections with others by asking the right questions and learning team members' likes and dislikes. As a result of these relationships, trust is formed and teamwork comes more naturally. In this fast-paced webinar, you will hone the skills needed to have powerful conversations that will improve professional relationships, build trust, and get real results.

     
  • Negotiations: A Human Relations Approach (10:00 AM - 12:00 PM)
    Event Details
    Tuesday, April 07, 2015
    10:00 AM - 12:00 PM
    Online

    Length: 2-hour Live Online Workshop


    Applying a proven negotiations process helps people know where they are going and how to plan for success. In this two-hour workshop, you will learn techniques such as building rapport; analyzing the actions, needs, and agendas of all parties; using effective strategies such as presenting alternatives; bargaining in good faith; and finalizing agreements so that everyone "wins" something they want. By doing so you will be able to gain cooperation and increase the likelihood that future interactions will be positive.

     
  • Critical Thinking: Tools for Effective Action (03:00 PM - 06:00 PM)
    Event Details
    Tuesday, April 07, 2015
    03:00 PM - 06:00 PM
    Online

    Length: 3-hour Live Online Workshop


    This three-hour Live Online workshop will help you in leading your team to pinpoint opportunities for improvement, brainstorm creatively, logically evaluate options, and make informed decisions that will lead to success. The tools discussed will help you become proactive instead of reactive in the face of problems and move from possibilities to solutions.

     
  • How to Communicate with Diplomacy and Tact - Live Online (01:00 PM - 04:00 PM)
    Event Details
    Tuesday, April 07, 2015
    01:00 PM - 04:00 PM
    Online

    Length: 12-hour Live Online Seminar
    Number of sessions: Four 3-hour sessions, held on the same day over four consecutive weeks


    Have you ever been awed by people who always seem to know what to say and how to say it in any situation? They have mastered the art of communicating with diplomacy, tact, and confidence. This is perhaps the single most import skill to influence people and drive results. Learn how to determine if your image is sending the wrong message and gain a flexible communication style with an awareness of your word choices, tone, and body language. Develop the skills to disagree agreeably, communicate more effectively through active listening, and control your own "hot buttons" – right from your own desk!

     
Wednesday, April 08, 2015
  • Managing Customer Expectations (01:00 PM - 04:00 PM)
    Event Details
    Wednesday, April 08, 2015
    01:00 PM - 04:00 PM
    Online

    Length: 3-hour Live Online Workshop


    It is a simple truth: customers continue to do business with organizations that deliver on what they promise and who have treated them fairly. You have far more potential to develop long lasting relationships and future business success by managing customer expectations in a consistent way. In this session, you examine ways that you can exceed your customers’ expectations by setting, monitoring, and influencing their expectations. You start by determining their initial expectations and the reasons for each. Then you proactively set realistic expectations with the customer, leverage sure-fire ways to exceed them, and follow an ongoing and consistent process to manage customer expectations in the future.


     

     
  • Dream Big, Focus Small: Achieve SMARTER Goals (12:00 PM - 01:00 PM)
    Event Details
    Wednesday, April 08, 2015
    12:00 PM - 01:00 PM
    Online

    Length: 1-hour Live Online Webinar


    In this fast-paced, one-hour Live Online webinar you will learn how to create such SMARTER goals for personal and professional success. You will see why it is important to both dream big, but then focus small, to overcome common obstacles. And you'll walk away with ten tips that can be key to achieving results and improving your performance.

     
  • Present to Persuade (12:00 PM - 01:00 PM)
    Event Details
    Wednesday, April 08, 2015
    12:00 PM - 01:00 PM
    Online

    Length: 1-hour Live Online Webinar


    If you ever needed to persuade others through a presentation, you know there area a host of challenges to doing so effectively. By putting yourself in the listener's situation, a presenter can more easily see the audience's point of view and appeal to their interests. It is also critical that you have a message that is clear, concise, and easy to understand. In this interactive, one-hour webinar you will learn a proven structure for organizing a persuasive presentation, identify ways to use audience-appropriate evidence, and learn other best practice tips for presenting to persuade.

     
  • How to Win Friends and Influence Business People - Live Online (02:00 PM - 05:00 PM)
    Event Details
    Wednesday, April 08, 2015
    02:00 PM - 05:00 PM
    Online

    Length: 12-hour Live Online Seminar
    Number of sessions: Four 3-hour sessions, held on the same day over four consecutive weeks


    For 100 years, professionals have turned to Dale Carnegie's powerful books and winning interactive seminars to help them reach new levels of professional and personal success. His name is synonymous with How to Win Friends and Influence People – setting the standard for interpersonal effectiveness –with tenets that are as valid now as when the book was first written. Learn to achieve results by communicating professionally and confidently in business situations. Become effective expressing your ideas in ways that are heard, and help you generate enthusiasm from managers, co-workers, staff, and clients.

     
  • Kickoff to the Dale Carnegie Live Online Experience (12:00 PM - 12:30 PM)
    Event Details
    Wednesday, April 08, 2015
    12:00 PM - 12:30 PM
    Online

    Length: 30-minute Live Online Presentation


    Our online learning environment is designed to be engaging, interesting, informative, and above all, interactive. We want your experience to be great, so that you can apply useful Dale Carnegie principles in your work and personal life. This FREE, 30-minute, interactive session introduces you to the Live Online experience, tests your audio connection, and teaches you how to use the many learning tools used in Dale Carnegie Digital webinars, workshops, and seminars.

     
Thursday, April 09, 2015
  • Managing Conflict in the Workplace (01:00 PM - 04:00 PM)
    Event Details
    Thursday, April 09, 2015
    01:00 PM - 04:00 PM
    Online

    Length: 3-hour Live Online Workshop


    Nothing can destroy productivity, derail projects, and damage your reputation faster than workplace conflict. Whether it smolders just beneath the surface or becomes open warfare, conflict can paralyze your group, department, or the entire organization. And once initiated, the unpleasant task of resolving conflicts falls on your shoulders. Based on the time-tested principles from the new book How to Win Friends and Influence People in the Digital Age, this program prescribes the best approaches for effectively dealing with conflicts, so you can resolve issues while maintaining positive relationships. Learn to diagnose conflict before it intensifies, apply appropriate conflict resolution techniques to specific situations, and remain poised when tension is high.

     
  • How to Cold Call and Build New Customers (10:00 AM - 01:00 PM)
    Event Details
    Thursday, April 09, 2015
    10:00 AM - 01:00 PM
    Online

    Length: 3-hour Live Online Workshop


    Cold calling has never been tougher. As soon as the prospect figures out you're a sales person the immediate responses are "no budget," "we're in a purchasing freeze", or "call me in six months if things are any better."But we all know that there is always money available to buy something that provides real value to the prospect. The trick is to get your value proposition in front of the prospect in such a compelling way that you turn off the automatic "no" response.

     
  • Transforming Customer Complaints into Opportunities (02:00 PM - 05:00 PM)
    Event Details
    Thursday, April 09, 2015
    02:00 PM - 05:00 PM
    Online

    Length: 3-hour Live Online Workshop


    This 3-hour Live Online workshop provides useful strategies and guidelines for successfully resolving customer complaints. Using the Restore and Retain Equation can help turn a complaint into an opportunity to create a loyal customer. Cross and up selling opportunities can result from a well-handled complaint. Finally, examining root causes of your common complaints can help you find ways to reduce or eliminate them. By effectively resolving complaints you can reduce stress, build relationships, and improve customer loyalty and retention.

     
  • Create Your Work-Life Breakthrough (01:00 PM - 02:00 PM)
    Event Details
    Thursday, April 09, 2015
    01:00 PM - 02:00 PM
    Online

    Length: 1-hour Live Online Webinar


    Most of us aspire to live a balanced life. We want to spend the appropriate amount of time and energy in each aspect of our lives. Yet, often our lives fall out of balance due to workplace stress or changes, an accident or injury, an unpredicted event, or even a small worry that grows larger with each passing day. By analyzing our current levels of energy and focus in each aspect of life – work, family, health, community, spirituality, social life, and finances – we can determine how satisfied we are with each, identify potential stressors, and plan a course of action based on what is truly important to us. In this session you will explore useful tips and actions that can help you regain your sense of balance. Create Your Work-Life Breakthrough is part of the Keys To Success Webinar Series.

     
  • Coaching for Improved Performance (03:00 PM - 05:00 PM)
    Event Details
    Thursday, April 09, 2015
    03:00 PM - 05:00 PM
    Online

    Length: 2-hour Live Online Workshop


    This workshop provides effective coaching techniques and other tools to help close the gap between expected performance and actual results. After completing this session, participants will coach for improved performance by following a step-by-step process and use the appraisal meeting to focus on future growth and training for others.

     
  • Present with Impact (12:00 PM - 01:00 PM)
    Event Details
    Thursday, April 09, 2015
    12:00 PM - 01:00 PM
    Online

    Length: 1-hour Live Online Webinar


    A presentation is one of the most important tools a professional has for getting things done and influencing others. Whether you are persuading colleagues, selling to a client, energizing a team, or recommending an idea to senior leaders, an effective presentation can be the difference between your success and failure. This interactive, one-hour webinar will help you focus on the visual, vocal, and verbal components of presentation delivery so that your message has the intended impact on your audience.

     
  • Time Management (11:00 AM - 02:00 PM)
    Event Details
    Thursday, April 09, 2015
    11:00 AM - 02:00 PM
    Online

    Length: 12-hour Live Online Seminar
    Number of sessions: Four 3-hour sessions, held on the same day over four consecutive weeks


    Do you feel like a virtual prisoner to an endless flow of e-mails, voice messages, meetings, projects, and documents that all demand your immediate attention? Do you find yourself getting stressed out by unrealistic demands and expectations from multiple sources? Does it seem like you're constantly swimming against the tide? If so, then it's time to change your perspective and take control. This seminar offers practical techniques to help you focus on results, not tasks. Undo destructive habits and consciously choose to establish healthy, productive habits that yield long term benefits. You'll learn how to lock out mental distractions so that you can eliminate time wasters and concentrate on your priorities.

     
Friday, April 10, 2015
  • Successful Public Speaking (12:00 PM - 03:00 PM)
    Event Details
    Friday, April 10, 2015
    12:00 PM - 03:00 PM
    Online

    Length: 3-hour Live Online Workshop


    Successful Public Speaking uses the foolproof methods of Dale Carnegie to turn the participant from a nervous novice into a confident presenter. Dale Carnegie believed that public speaking is a skill to be learned, not an inborn trait. He validated that belief year after year by turning out the most accomplished speakers in the world. In this session, participants will learn the very same skills that Dale Carnegie himself used to create generations of politicians, community leaders, and successful business people. To master the art of public speaking learners need to eliminate discomfort and boost confidence, and understand the key elements of opening, message delivery, closing, and question and answer.

     
  • Appeal to Buyer Motives to Close More Sales (03:00 PM - 04:00 PM)
    Event Details
    Friday, April 10, 2015
    03:00 PM - 04:00 PM
    Online

    Length: 1-hour Live Online Webinar


    In this interactive, one-hour webinar, you will learn how to gain commitment more easily by conducting the early phases of the sale skillfully. Over-emphasis on closing can feel like a manipulative technique to the buyer and can strain the relationship. The key is to build the relationship throughout the sales process by appealing to buyer emotions and motives. Doing so will improve close ratios and lead to more successful sales.

     
  • Meetings that Work (11:00 AM - 01:00 PM)
    Event Details
    Friday, April 10, 2015
    11:00 AM - 01:00 PM
    Online

    Length: 2-hour Live Online Workshop


    This two-hour Live Online workshop is a much needed antidote for any person or organization suffering from poor meetings. By applying Dale Carnegie's principles and by gaining the willing cooperation of others, you become the catalyst for beneficial outcomes for colleagues, customers, managers, and yourself.

     
  • Step Up to Leadership (10:00 AM - 01:00 PM)
    Event Details
    Friday, April 10, 2015
    10:00 AM - 01:00 PM
    Online

    Length: 6-hour Live Online Workshop
    Number of sessions: Two 3-hour sessions, held on the same day over two consecutive weeks


    Employees are open to influence and motivation. "If you tell me what to do, I will do it to protect my job. But if you inspire me to do it, I will do it to the best of my ability." Supervisors who understand this simple truth and know how to apply it are the ones who generate results in today's organizations. Great managers develop high-performance teams that get results because they know how to lead a team, not just manage it. This program will smooth your transition from individual contributor to supervisor to leader. You will learn the basics like delegation, time management, and performance appraisal techniques, and gain insights into the more advanced aspects of leadership needed to inspire and motivate teams.

     
Monday, April 13, 2015
  • Transforming Customer Complaints into Opportunities (09:00 AM - 12:00 PM)
    Event Details
    Monday, April 13, 2015
    09:00 AM - 12:00 PM
    Online

    Length: 3-hour Live Online Workshop


    This 3-hour Live Online workshop provides useful strategies and guidelines for successfully resolving customer complaints. Using the Restore and Retain Equation can help turn a complaint into an opportunity to create a loyal customer. Cross and up selling opportunities can result from a well-handled complaint. Finally, examining root causes of your common complaints can help you find ways to reduce or eliminate them. By effectively resolving complaints you can reduce stress, build relationships, and improve customer loyalty and retention.

     
  • Secrets of Motivation (03:00 PM - 05:00 PM)
    Event Details
    Monday, April 13, 2015
    03:00 PM - 05:00 PM
    Online

    Length: 2-hour Live Online Workshop


    To achieve your strategic objectives, you first need to learn what motivates employees to work to their full potential. Secrets of Motivation will teach you how to become a leader who is known for getting results through people. You’ll learn to build effective relationships, encourage commitment, and harness innovation in your work environment.

     
  • Performance Reviews That Motivate (12:00 PM - 01:00 PM)
    Event Details
    Monday, April 13, 2015
    12:00 PM - 01:00 PM
    Online

    Length: 1-hour Live Online Webinar


    Let's face it. We don't often think that "performance review" and "motivation" belong in the same sentence. Performance reviews can cause anxiety in the associates being appraised and the manager responsible for conducting them. An effective performance review can be an opportunity for honest, open conversation about positive and negative results. It can inspire and engage people when it is focused on plans for the future. By setting expectations and helping associates to create achievable targets well in advance, then coaching and providing adequate feedback throughout the year, performance management becomes part of the culture rather than a dreaded annual event. People support what they help to create. Very few people are motivated by criticism. In this fast-paced webinar, explore ways to conduct RAVE performance reviews and plan your performance conversations so that staff members feel encouraged, inspired and ready to exceed expectations. Performance Reviews that Motivate is part of the Keys To Success Webinar Series.

     
  • Kickoff to the Dale Carnegie Live Online Experience (02:00 PM - 02:30 PM)
    Event Details
    Monday, April 13, 2015
    02:00 PM - 02:30 PM
    Online

    Length: 30-minute Live Online Presentation


    Our online learning environment is designed to be engaging, interesting, informative, and above all, interactive. We want your experience to be great, so that you can apply useful Dale Carnegie principles in your work and personal life. This FREE, 30-minute, interactive session introduces you to the Live Online experience, tests your audio connection, and teaches you how to use the many learning tools used in Dale Carnegie Digital webinars, workshops, and seminars.

     
Tuesday, April 14, 2015
  • Managing Workplace Stress (11:00 AM - 02:00 PM)
    Event Details
    Tuesday, April 14, 2015
    11:00 AM - 02:00 PM
    Online

    Length: 3-hour Live Online Workshop


    The list of stress factors in today's world grows longer every day. People react differently to living in this pressure cooker. Some become aggressive while others become passive or just shut down altogether. Regardless of the reaction, the results are the same – personal and organizational productivity grind to a halt, creativity dies, and momentum vanishes. Now you can do something about the destructive forces of stress in the workplace. Learn to assess your current reactions to stress so that you can stop worrying and start working up to your full potential.

     
  • Lead Change Effectively (10:00 AM - 12:00 PM)
    Event Details
    Tuesday, April 14, 2015
    10:00 AM - 12:00 PM
    Online

    Length: 2-hour Live Online Workshop


    In this two-hour Live Online workshop we will examine the challenges of change leadership and the mistakes that often result. We will incorporate principles for leading organizational change, leading individuals during times of change, and managing our own reactions to change. Out of this discussion, you will create a draft of a change leadership plan. By creating and following through on this plan, you can take a more organized approach to leading organizational change.

     
  • Remember Names to Build Better Professional Relationships (12:00 PM - 01:00 PM)
    Event Details
    Tuesday, April 14, 2015
    12:00 PM - 01:00 PM
    Online

    Length: 1-hour Live Online Webinar


    In this Keys to Success Webinar, you will learn techniques to help you remember names when you need them. They are the basis for being able to more effectively grow and tap into your network of contacts. Find out which tools and formulas you can use that will help you remember the name of just about any person you will ever meet!

     
  • Disagree Agreeably (04:00 PM - 05:00 PM)
    Event Details
    Tuesday, April 14, 2015
    04:00 PM - 05:00 PM
    Online

    Length: 1-hour Live Online Webinar


    Left unresolved, disagreements with others can waste time and energy, and also negatively impact productivity. For many, the normal reaction is to avoid disagreements in order to maintain a peaceful work environment. Yet we can gain so much from those with whom we disagree if we can learn to view these situations as learning opportunities, and deal with them in an agreeable and professional way. In this webinar, you will gain insights into your personality and reactions when dealing with differences of opinion surrounding your "hot buttons." You will learn to give others the benefit of the doubt and how to practice expressing yourself in a way that promotes acceptance, agreeable outcomes, and improved productivity.

     
  • Present Complex Information (03:00 PM - 04:00 PM)
    Event Details
    Tuesday, April 14, 2015
    03:00 PM - 04:00 PM
    Online

    Length: 1-hour Live Online Webinar


    In this interactive, one-hour webinar, you will focus on how to better present on topics you know well but your audience considers complex or full of new information. The key is to plan out the best approach for listeners so that they can more easily receive the information. Sequencing information in a logical way and in manageable chunks helps them stay engaged, and analogies can be a critical tool for connecting with what your audience already understands. You'll walk away with other best practices for support materials, visuals, and presentation delivery that will help you plan for your next presentation.

     
Wednesday, April 15, 2015
  • Outstanding Customer Service (12:00 PM - 01:00 PM)
    Event Details
    Wednesday, April 15, 2015
    12:00 PM - 01:00 PM
    Online

    Length: 1-hour Live Online Webinar


    In this interactive, one-hour webinar, you will be given a simple yet effective eight-step process for resolving complaints, as well as some key guidelines to follow in dealing with challenging customers. You will also learn the five approaches to engage customers and build loyalty, and a useful process for gaining customer referrals without being pushy or aggressive.

     
  • Delegation (01:00 PM - 04:00 PM)
    Event Details
    Wednesday, April 15, 2015
    01:00 PM - 04:00 PM
    Online

    Length: 3-hour Live Online Workshop


    In order to be a truly effective manager, you must be comfortable delegating work and ensuring your employees are accountable for delivery. With a fine line between delegating and "dumping", it is important to follow specific steps that make assignments clear and create a sense of ownership among team members while also maintaining overall control. Effective delegation helps develop individuals and achieve specific organizational outcomes. Learn how to identify who is ready for delegation using a reliable and collaborative process, and become prepared to determine "who will do what, when, and to what standard?" in your day-to-day role.

     
  • Overcoming Workplace Negativity with Enthusiasm (10:00 AM - 01:00 PM)
    Event Details
    Wednesday, April 15, 2015
    10:00 AM - 01:00 PM
    Online

    Length: 3-hour Live Online Workshop


    Negative attitudes spread to the point where they eventually affect performance and decision-making. That's the bad news. The good news is that enthusiasm and positive attitudes spread just as quickly and affect performance just as much -- in the right direction. Overcoming Workplace Negativity with Enthusiasm is a live online program that will show you how to use Dale Carnegie's proven ways to prevent the naysayers, whiners and downers from robbing you and your group of the energy to succeed. In just 3 hours, you'll learn specific techniques for dealing with that burned-out feeling so that you can lead with confidence and enthusiasm. Take a positive step toward success right now.

     
  • Build a High Performing Virtual Team (02:00 PM - 03:00 PM)
    Event Details
    Wednesday, April 15, 2015
    02:00 PM - 03:00 PM
    Online

    Length: 1-hour Live Online Webinar


    What does it take to build and manage a successful virtual team? Dispersed workforces are today's norm, and while virtual teams can be similar to traditional ones, leaders can no longer rely on only face-to-face communication and team building methods to build a productive virtual team. The digital age is changing the way we work, play, communicate and think. It is an exciting frontier that rewards those that step up to the challenge and develop new levels of competence. While it may seem difficult to keep pace with technological changes, the abundance of new, user-friendly tools actually make it easier to lead and collaborate across distance than ever before. This Live Online webinar introduces the tools, attitudes and actions leaders need to encourage maximum performance in team members.




     
  • Marshall Goldsmith - What Got You Here Won't Get You There (09:00 AM - 12:00 PM)
    Event Details
    Wednesday, April 15, 2015
    09:00 AM - 12:00 PM
    Online

    Length: 6-hour Live Online Workshop
    Number of sessions: Two 3-hour sessions, held on the same day over two consecutive weeks


    Dale Carnegie Digital® is excited to partner with Marshall Goldsmith to make one of the most effective management development methodologies accessible, convenient, live and online! Experience the merging of our world-renowned training and that of leadership development expert, executive coach and author, Marshall Goldsmith from his New York Times best seller and Wall Street Journal #1 business book, What Got You Here Won’t Get You There. This dynamic session will help you identify and overcome 20 of the most common interpersonal challenges often found in leadership behavior. You’ll learn a seven-step method to get rid of bad habits, or make adjustments to habits you want to change. You’ll apply a variety of methods to gain feedback and practice feed forward- a simple yet powerful process that turns feedback into productive action. Seminar Bonus: All participants receive a free copy of the best-selling book, What Got You Here Won’t Get You There by Marshall Goldsmith.For domestic shipping please allow at least 5- 7 business days for receipt of the Marshall Goldsmith book from time registered for this course. For international participants, please allow at least 7-10 business days shipping from time registered for this course.

     
Thursday, April 16, 2015
  • Cultivate Power without Being Intimidating (02:00 PM - 05:00 PM)
    Event Details
    Thursday, April 16, 2015
    02:00 PM - 05:00 PM
    Online

    Length: 3-hour Live Online Workshop


    Part of successful organizational leadership is having the ability to assert the power of your position without intimidating others to the point where they are hesitant to take initiative. For staff members to respect you, they need to feel that you are approachable and able to keep your emotions in check. By applying Dale Carnegie's principles, and by gaining the willing cooperation of others, you become a catalyst for beneficial outcomes for your colleagues, customers, and yourself.

     
  • Leading Across Generations (03:00 PM - 05:00 PM)
    Event Details
    Thursday, April 16, 2015
    03:00 PM - 05:00 PM
    Online

    Length: 2-hour Live Online Workshop


    Leading a team of diverse generations can be an incredibly rich and productive experience when you have the skills in place to capitalize on the strengths of each generation. This program provides insights and tools to help you turn the attitudes and skills each generation brings to the table into powerful performance drivers. You will learn the approaches that will most often help you lead members of each generation, resulting in an engaging and productive work environment for everyone.




     
  • Unleash the Power of Mentoring In your Organization (02:00 PM - 04:00 PM)
    Event Details
    Thursday, April 16, 2015
    02:00 PM - 04:00 PM
    Online

    Length: 2-hour Live Online Workshop


    A mentor provides professional advice and support. He or she willingly shares knowledge, experience and often personal and professional network contacts. Successful mentoring can help less experienced individuals navigate away from costly mistakes. For a mentor, the relationship provides an opportunity to gain a fresh perspective and the satisfaction from guiding others to professional success. In this two-hour Live Online workshop, learn what it takes to make the launch of your program successful and avoid the challenges that often derail organizational initiatives.

     
  • Building Your Power Team (10:00 AM - 12:00 PM)
    Event Details
    Thursday, April 16, 2015
    10:00 AM - 12:00 PM
    Online

    Length: 2-hour Live Online Workshop


    Building a team can be both a challenging and productive experience when a leader has the skills to capitalize on the strengths each person brings to the team. Different generations provide diversity and bring a unique mindset, work style, and communication style. Qualifications, skills, and knowledge are definitely important; however, the ability to relate to others, establish rapport and demonstrate a positive attitude can only be determined through an interview. Asking behavior-based questions can help you differentiate candidates and choose the right person for the team. Once each individual is hired, the first 30 days are critical to successful on-boarding, as your team will need to trust you and believe in you in order to follow you.

     
  • Leading Virtual Teams (10:00 AM - 01:00 PM)
    Event Details
    Thursday, April 16, 2015
    10:00 AM - 01:00 PM
    Online

    Length: 6-hour Live Online Workshop
    Number of sessions: Two 3-hour sessions, held on the same day over two consecutive weeks


    Overall, virtual teams are very similar to traditional face-to-face teams. After all, people are people. We may communicate today with different tools and greater speed, but Dale Carnegie's advice on how to communicate, lead and work efficiently remains priceless across the ages. This two-session Live Online workshop will help equip leaders with the knowledge and skills necessary to lead virtual teams to new levels of effectiveness.




     
Friday, April 17, 2015
  • Secrets to Leading with Assertiveness (01:00 PM - 02:00 PM)
    Event Details
    Friday, April 17, 2015
    01:00 PM - 02:00 PM
    Online

    Length: 1-hour Live Online Webinar


    In this webinar, you will learn to build on your strengths, advocate for what you need to be successful and use the right language to do so. You will learn strategies to boost your confidence, 10 tips to build assertiveness, and the Dale Carnegie principles of cooperation to influence and effectively lead your team.

     
  • Analyze Problems and Make Decisions (09:00 AM - 12:00 PM)
    Event Details
    Friday, April 17, 2015
    09:00 AM - 12:00 PM
    Online

    Length: 3-hour Live Online Workshop


    This 3-hour Live Online workshop highlights several different problem solving tools and methods for gathering and analyzing data to make the process efficient and interactive. Decisions often need to be made quickly or under pressure which can lead to stress on individuals and teams. Learn to apply practical principles that can minimize stress that impedes sound decision-making.

     
  • How to Cold Call and Build New Customers (01:00 PM - 04:00 PM)
    Event Details
    Friday, April 17, 2015
    01:00 PM - 04:00 PM
    Online

    Length: 3-hour Live Online Workshop


    Cold calling has never been tougher. As soon as the prospect figures out you're a sales person the immediate responses are "no budget," "we're in a purchasing freeze", or "call me in six months if things are any better."But we all know that there is always money available to buy something that provides real value to the prospect. The trick is to get your value proposition in front of the prospect in such a compelling way that you turn off the automatic "no" response.

     
  • Getting Results Without Authority (02:00 PM - 03:00 PM)
    Event Details
    Friday, April 17, 2015
    02:00 PM - 03:00 PM
    Online

    Length: 1-hour Live Online Webinar


    Organizations have changed – there is now a mix of top-down authority and work where no single person is always “the boss.” Between matrix organizations, flatter structures, contracting, and outsourcing, success often depends on gaining the cooperation of people and resources that you do not have direct authority over. Great leaders and managers find success through influence and negotiation. They focus first on gaining employees’ respect and trust. They build up credibility through consistent action and leadership. They listen and provide support, thereby laying the groundwork for future support and influence. In this Keys to Success Webinar, you will learn the characteristics you need to have, and actions you need to take, to get maximum results from people who don’t work directly for you. You’ll learn how to influence others by building authentic trust, credibility, and respect, thereby gaining their willing cooperation when you need it most. Getting Results Without Authority is part of the Keys To Success Webinar Series.

     
Monday, April 20, 2015
  • Attitudes for Service (01:00 PM - 04:00 PM)
    Event Details
    Monday, April 20, 2015
    01:00 PM - 04:00 PM
    Online

    Length: 3-hour Live Online Workshop


    Customer service is a significant part of the entire customer experience. By applying key principles to strengthen relationships and by maintaining your attitude and professionalism in all customer service situations, you and your organization can differentiate yourselves from the competition. In this Live Online workshop, you will discuss taking 100% responsibility for customer service. Each time an internal or external customer comes into contact with you, your attitude is showing. You will apply Dale Carnegie principles and identify ways to maintain a friendly, low pressure and high service environment that makes customers want to come back to you in the future.

     
  • Dream Big, Focus Small: Achieve SMARTER Goals (02:00 PM - 03:00 PM)
    Event Details
    Monday, April 20, 2015
    02:00 PM - 03:00 PM
    Online

    Length: 1-hour Live Online Webinar


    In this fast-paced, one-hour Live Online webinar you will learn how to create such SMARTER goals for personal and professional success. You will see why it is important to both dream big, but then focus small, to overcome common obstacles. And you'll walk away with ten tips that can be key to achieving results and improving your performance.

     
  • Goal Setting and Accountability (03:00 PM - 05:00 PM)
    Event Details
    Monday, April 20, 2015
    03:00 PM - 05:00 PM
    Online

    Length: 2-hour Live Online Workshop


    Successful leaders and managers take an active role in goal setting and hold their people accountable. But doing so in a supportive way is critical for the members of the team to feel that what they do makes a difference, keep engagement levels high, and ultimately achieve optimal results. This two-hour Live Online workshop will help you instill in your team the importance of individual, team, and development goals, and create a culture of high performance. You will learn tips to build employee engagement that drives positive outcomes, and best practices for holding individuals and teams accountable to the agreed upon goals.




     
  • Strategic Planning Essentials: Prepare for Future Success (10:00 AM - 01:00 PM)
    Event Details
    Monday, April 20, 2015
    10:00 AM - 01:00 PM
    Online

    Length: 3-hour Live Online Workshop


    Most of us do not need to be convinced about the importance of planning. Research and anecdotal examples abound describing organizations that have thrived or failed due to adequate or inadequate planning. But success takes more than planning - it requires new ways of thinking about who we are as organizations. You can either create your own destiny or be at the mercy of the moment. In this three-hour Live Online workshop, participants will learn the essentials of strategic planning and prepare their organization for future success.

     
Tuesday, April 21, 2015
  • Managing Customer Expectations (09:00 AM - 12:00 PM)
    Event Details
    Tuesday, April 21, 2015
    09:00 AM - 12:00 PM
    Online

    Length: 3-hour Live Online Workshop


    It is a simple truth: customers continue to do business with organizations that deliver on what they promise and who have treated them fairly. You have far more potential to develop long lasting relationships and future business success by managing customer expectations in a consistent way. In this session, you examine ways that you can exceed your customers’ expectations by setting, monitoring, and influencing their expectations. You start by determining their initial expectations and the reasons for each. Then you proactively set realistic expectations with the customer, leverage sure-fire ways to exceed them, and follow an ongoing and consistent process to manage customer expectations in the future.


     

     
  • Managing Conflict in the Workplace (12:00 PM - 03:00 PM)
    Event Details
    Tuesday, April 21, 2015
    12:00 PM - 03:00 PM
    Online

    Length: 3-hour Live Online Workshop


    Nothing can destroy productivity, derail projects, and damage your reputation faster than workplace conflict. Whether it smolders just beneath the surface or becomes open warfare, conflict can paralyze your group, department, or the entire organization. And once initiated, the unpleasant task of resolving conflicts falls on your shoulders. Based on the time-tested principles from the new book How to Win Friends and Influence People in the Digital Age, this program prescribes the best approaches for effectively dealing with conflicts, so you can resolve issues while maintaining positive relationships. Learn to diagnose conflict before it intensifies, apply appropriate conflict resolution techniques to specific situations, and remain poised when tension is high.

     
  • Successful Public Speaking (10:00 AM - 01:00 PM)
    Event Details
    Tuesday, April 21, 2015
    10:00 AM - 01:00 PM
    Online

    Length: 3-hour Live Online Workshop


    Successful Public Speaking uses the foolproof methods of Dale Carnegie to turn the participant from a nervous novice into a confident presenter. Dale Carnegie believed that public speaking is a skill to be learned, not an inborn trait. He validated that belief year after year by turning out the most accomplished speakers in the world. In this session, participants will learn the very same skills that Dale Carnegie himself used to create generations of politicians, community leaders, and successful business people. To master the art of public speaking learners need to eliminate discomfort and boost confidence, and understand the key elements of opening, message delivery, closing, and question and answer.

     
  • Step Up to Leadership (02:00 PM - 05:00 PM)
    Event Details
    Tuesday, April 21, 2015
    02:00 PM - 05:00 PM
    Online

    Length: 6-hour Live Online Workshop
    Number of sessions: Two 3-hour sessions, held on the same day over two consecutive weeks


    Employees are open to influence and motivation. "If you tell me what to do, I will do it to protect my job. But if you inspire me to do it, I will do it to the best of my ability." Supervisors who understand this simple truth and know how to apply it are the ones who generate results in today's organizations. Great managers develop high-performance teams that get results because they know how to lead a team, not just manage it. This program will smooth your transition from individual contributor to supervisor to leader. You will learn the basics like delegation, time management, and performance appraisal techniques, and gain insights into the more advanced aspects of leadership needed to inspire and motivate teams.

     
Wednesday, April 22, 2015
  • Compelling Sales Presentations (01:00 PM - 04:00 PM)
    Event Details
    Wednesday, April 22, 2015
    01:00 PM - 04:00 PM
    Online

    Length: 3-hour Live Online Workshop


    This 3-hour Live Online workshop is designed for sales people who want to increase their close rates through more effective presentations. The program provides an overview and flow of a sales presentation and highlights the ideas that people need to know and practice to get started. In addition to sales presentations, it emphasizes how we should present ourselves in any situation. It is especially useful for people involved in consultative selling.

     
  • Create Your Work-Life Breakthrough (12:00 PM - 01:00 PM)
    Event Details
    Wednesday, April 22, 2015
    12:00 PM - 01:00 PM
    Online

    Length: 1-hour Live Online Webinar


    Most of us aspire to live a balanced life. We want to spend the appropriate amount of time and energy in each aspect of our lives. Yet, often our lives fall out of balance due to workplace stress or changes, an accident or injury, an unpredicted event, or even a small worry that grows larger with each passing day. By analyzing our current levels of energy and focus in each aspect of life – work, family, health, community, spirituality, social life, and finances – we can determine how satisfied we are with each, identify potential stressors, and plan a course of action based on what is truly important to us. In this session you will explore useful tips and actions that can help you regain your sense of balance. Create Your Work-Life Breakthrough is part of the Keys To Success Webinar Series.

     
  • Present with Impact (02:00 PM - 03:00 PM)
    Event Details
    Wednesday, April 22, 2015
    02:00 PM - 03:00 PM
    Online

    Length: 1-hour Live Online Webinar


    A presentation is one of the most important tools a professional has for getting things done and influencing others. Whether you are persuading colleagues, selling to a client, energizing a team, or recommending an idea to senior leaders, an effective presentation can be the difference between your success and failure. This interactive, one-hour webinar will help you focus on the visual, vocal, and verbal components of presentation delivery so that your message has the intended impact on your audience.

     
  • Trusted Advisor Bootcamp (12:00 PM - 02:00 PM)
    Event Details
    Wednesday, April 22, 2015
    12:00 PM - 02:00 PM
    Online

    Length: 12-hour Live Online Seminar
    Number of sessions: Six 2-hour sessions, held on the same day over six consecutive weeks


    This six-part, twelve-hour Live Online seminar is designed to overcome one of the biggest challenges that shared services (such as HR, IT, Finance and Accounting, as well as consultative sales people) face in organizations today - being viewed as a transactional or commodity resource versus a true business partner. Included are such key elements as: developing rapport and trust, designing solutions that advance stakeholders' strategies, strengthening leadership and influence, managing resistance and conflict, and more.

     
  • Virtual Meetings that Engage (12:00 PM - 01:00 PM)
    Event Details
    Wednesday, April 22, 2015
    12:00 PM - 01:00 PM
    Online

    Length: 1-hour Live Online Webinar


    In this fast paced, interactive webinar you'll learn to use activities to energize your next online meeting. This webinar will help identify what's unique about running an online meeting and what's needed to make it an interactive experience. It answers these questions: How will you generate participation and build cooperation? What activities will keep the team members engaged? What online tools are available to help stay focused and on time? Activities and energizers for online meetings is an engaging answer. This session covers the three components of an effective online meeting leadership strategy: pre-meeting planning, managing the meeting, and post-meeting follow-up. You'll experience meeting activities and analyze the online tools used to make them energizing. A handout is included that provides technical tips and meeting checklists. Virtual Meetings that Engage is part of the Keys To Success webinar series.

     
Thursday, April 23, 2015
  • Powerful Conversations to Engage Your Workforce (03:00 PM - 04:00 PM)
    Event Details
    Thursday, April 23, 2015
    03:00 PM - 04:00 PM
    Online

    Length: 1-hour Live Online Webinar


    Great conversationalists are able to find connections with others by asking the right questions and learning team members' likes and dislikes. As a result of these relationships, trust is formed and teamwork comes more naturally. In this fast-paced webinar, you will hone the skills needed to have powerful conversations that will improve professional relationships, build trust, and get real results.

     
  • Appeal to Buyer Motives to Close More Sales (12:00 PM - 01:00 PM)
    Event Details
    Thursday, April 23, 2015
    12:00 PM - 01:00 PM
    Online

    Length: 1-hour Live Online Webinar


    In this interactive, one-hour webinar, you will learn how to gain commitment more easily by conducting the early phases of the sale skillfully. Over-emphasis on closing can feel like a manipulative technique to the buyer and can strain the relationship. The key is to build the relationship throughout the sales process by appealing to buyer emotions and motives. Doing so will improve close ratios and lead to more successful sales.

     
  • Meetings that Work (03:00 PM - 05:00 PM)
    Event Details
    Thursday, April 23, 2015
    03:00 PM - 05:00 PM
    Online

    Length: 2-hour Live Online Workshop


    This two-hour Live Online workshop is a much needed antidote for any person or organization suffering from poor meetings. By applying Dale Carnegie's principles and by gaining the willing cooperation of others, you become the catalyst for beneficial outcomes for colleagues, customers, managers, and yourself.

     
  • Present Complex Information (12:00 PM - 01:00 PM)
    Event Details
    Thursday, April 23, 2015
    12:00 PM - 01:00 PM
    Online

    Length: 1-hour Live Online Webinar


    In this interactive, one-hour webinar, you will focus on how to better present on topics you know well but your audience considers complex or full of new information. The key is to plan out the best approach for listeners so that they can more easily receive the information. Sequencing information in a logical way and in manageable chunks helps them stay engaged, and analogies can be a critical tool for connecting with what your audience already understands. You'll walk away with other best practices for support materials, visuals, and presentation delivery that will help you plan for your next presentation.

     
  • Kickoff to the Dale Carnegie Live Online Experience (04:00 PM - 04:30 PM)
    Event Details
    Thursday, April 23, 2015
    04:00 PM - 04:30 PM
    Online

    Length: 30-minute Live Online Presentation


    Our online learning environment is designed to be engaging, interesting, informative, and above all, interactive. We want your experience to be great, so that you can apply useful Dale Carnegie principles in your work and personal life. This FREE, 30-minute, interactive session introduces you to the Live Online experience, tests your audio connection, and teaches you how to use the many learning tools used in Dale Carnegie Digital webinars, workshops, and seminars.

     
Friday, April 24, 2015
  • Negotiations: A Human Relations Approach (09:00 AM - 11:00 AM)
    Event Details
    Friday, April 24, 2015
    09:00 AM - 11:00 AM
    Online

    Length: 2-hour Live Online Workshop


    Applying a proven negotiations process helps people know where they are going and how to plan for success. In this two-hour workshop, you will learn techniques such as building rapport; analyzing the actions, needs, and agendas of all parties; using effective strategies such as presenting alternatives; bargaining in good faith; and finalizing agreements so that everyone "wins" something they want. By doing so you will be able to gain cooperation and increase the likelihood that future interactions will be positive.

     
  • Critical Thinking: Tools for Effective Action (10:00 AM - 01:00 PM)
    Event Details
    Friday, April 24, 2015
    10:00 AM - 01:00 PM
    Online

    Length: 3-hour Live Online Workshop


    This three-hour Live Online workshop will help you in leading your team to pinpoint opportunities for improvement, brainstorm creatively, logically evaluate options, and make informed decisions that will lead to success. The tools discussed will help you become proactive instead of reactive in the face of problems and move from possibilities to solutions.

     
  • Coaching for Improved Performance (11:00 AM - 01:00 PM)
    Event Details
    Friday, April 24, 2015
    11:00 AM - 01:00 PM
    Online

    Length: 2-hour Live Online Workshop


    This workshop provides effective coaching techniques and other tools to help close the gap between expected performance and actual results. After completing this session, participants will coach for improved performance by following a step-by-step process and use the appraisal meeting to focus on future growth and training for others.

     
  • Cross and Up Selling (02:00 PM - 05:00 PM)
    Event Details
    Friday, April 24, 2015
    02:00 PM - 05:00 PM
    Online

    Length: 3-hour Live Online Workshop


    Acquiring new customers requires time and effort, but once onboard they create excellent opportunities for cross-selling and up-selling. By asking the right questions and making appropriate suggestions, you can significantly increase their overall purchase level, add revenue to your company’s top-line, and satisfy your client all at the same time. The secret is to uncover your customer’s unarticulated needs, and to offer solutions in a professional and consultative way. In this course you will learn to identify opportunities to delivery more products and services to your customers, and to apply a proven selling process that makes decision-making easy. You will become confident presenting additional buying opportunities and higher-margin alternatives, and your customer will thank you for it.

     
Monday, April 27, 2015
  • Present to Persuade (04:00 PM - 05:00 PM)
    Event Details
    Monday, April 27, 2015
    04:00 PM - 05:00 PM
    Online

    Length: 1-hour Live Online Webinar


    If you ever needed to persuade others through a presentation, you know there area a host of challenges to doing so effectively. By putting yourself in the listener's situation, a presenter can more easily see the audience's point of view and appeal to their interests. It is also critical that you have a message that is clear, concise, and easy to understand. In this interactive, one-hour webinar you will learn a proven structure for organizing a persuasive presentation, identify ways to use audience-appropriate evidence, and learn other best practice tips for presenting to persuade.

     
  • Cultivate Power without Being Intimidating (09:00 AM - 12:00 PM)
    Event Details
    Monday, April 27, 2015
    09:00 AM - 12:00 PM
    Online

    Length: 3-hour Live Online Workshop


    Part of successful organizational leadership is having the ability to assert the power of your position without intimidating others to the point where they are hesitant to take initiative. For staff members to respect you, they need to feel that you are approachable and able to keep your emotions in check. By applying Dale Carnegie's principles, and by gaining the willing cooperation of others, you become a catalyst for beneficial outcomes for your colleagues, customers, and yourself.

     
  • How to Win Friends and Influence Business People - Live Online (01:00 PM - 04:00 PM)
    Event Details
    Monday, April 27, 2015
    01:00 PM - 04:00 PM
    Online

    Length: 12-hour Live Online Seminar
    Number of sessions: Four 3-hour sessions, held on the same day over four consecutive weeks


    For 100 years, professionals have turned to Dale Carnegie's powerful books and winning interactive seminars to help them reach new levels of professional and personal success. His name is synonymous with How to Win Friends and Influence People – setting the standard for interpersonal effectiveness –with tenets that are as valid now as when the book was first written. Learn to achieve results by communicating professionally and confidently in business situations. Become effective expressing your ideas in ways that are heard, and help you generate enthusiasm from managers, co-workers, staff, and clients.

     
Tuesday, April 28, 2015
  • Delegation (09:00 AM - 12:00 PM)
    Event Details
    Tuesday, April 28, 2015
    09:00 AM - 12:00 PM
    Online

    Length: 3-hour Live Online Workshop


    In order to be a truly effective manager, you must be comfortable delegating work and ensuring your employees are accountable for delivery. With a fine line between delegating and "dumping", it is important to follow specific steps that make assignments clear and create a sense of ownership among team members while also maintaining overall control. Effective delegation helps develop individuals and achieve specific organizational outcomes. Learn how to identify who is ready for delegation using a reliable and collaborative process, and become prepared to determine "who will do what, when, and to what standard?" in your day-to-day role.

     
  • Overcoming Workplace Negativity with Enthusiasm (12:00 PM - 03:00 PM)
    Event Details
    Tuesday, April 28, 2015
    12:00 PM - 03:00 PM
    Online

    Length: 3-hour Live Online Workshop


    Negative attitudes spread to the point where they eventually affect performance and decision-making. That's the bad news. The good news is that enthusiasm and positive attitudes spread just as quickly and affect performance just as much -- in the right direction. Overcoming Workplace Negativity with Enthusiasm is a live online program that will show you how to use Dale Carnegie's proven ways to prevent the naysayers, whiners and downers from robbing you and your group of the energy to succeed. In just 3 hours, you'll learn specific techniques for dealing with that burned-out feeling so that you can lead with confidence and enthusiasm. Take a positive step toward success right now.

     
  • Build a High Performing Virtual Team (11:00 AM - 12:00 PM)
    Event Details
    Tuesday, April 28, 2015
    11:00 AM - 12:00 PM
    Online

    Length: 1-hour Live Online Webinar


    What does it take to build and manage a successful virtual team? Dispersed workforces are today's norm, and while virtual teams can be similar to traditional ones, leaders can no longer rely on only face-to-face communication and team building methods to build a productive virtual team. The digital age is changing the way we work, play, communicate and think. It is an exciting frontier that rewards those that step up to the challenge and develop new levels of competence. While it may seem difficult to keep pace with technological changes, the abundance of new, user-friendly tools actually make it easier to lead and collaborate across distance than ever before. This Live Online webinar introduces the tools, attitudes and actions leaders need to encourage maximum performance in team members.




     
Wednesday, April 29, 2015
  • How to Cold Call and Build New Customers (11:00 AM - 02:00 PM)
    Event Details
    Wednesday, April 29, 2015
    11:00 AM - 02:00 PM
    Online

    Length: 3-hour Live Online Workshop


    Cold calling has never been tougher. As soon as the prospect figures out you're a sales person the immediate responses are "no budget," "we're in a purchasing freeze", or "call me in six months if things are any better."But we all know that there is always money available to buy something that provides real value to the prospect. The trick is to get your value proposition in front of the prospect in such a compelling way that you turn off the automatic "no" response.

     
  • Successful Public Speaking (03:00 PM - 06:00 PM)
    Event Details
    Wednesday, April 29, 2015
    03:00 PM - 06:00 PM
    Online

    Length: 3-hour Live Online Workshop


    Successful Public Speaking uses the foolproof methods of Dale Carnegie to turn the participant from a nervous novice into a confident presenter. Dale Carnegie believed that public speaking is a skill to be learned, not an inborn trait. He validated that belief year after year by turning out the most accomplished speakers in the world. In this session, participants will learn the very same skills that Dale Carnegie himself used to create generations of politicians, community leaders, and successful business people. To master the art of public speaking learners need to eliminate discomfort and boost confidence, and understand the key elements of opening, message delivery, closing, and question and answer.

     
  • Performance Reviews That Motivate (02:00 PM - 03:00 PM)
    Event Details
    Wednesday, April 29, 2015
    02:00 PM - 03:00 PM
    Online

    Length: 1-hour Live Online Webinar


    Let's face it. We don't often think that "performance review" and "motivation" belong in the same sentence. Performance reviews can cause anxiety in the associates being appraised and the manager responsible for conducting them. An effective performance review can be an opportunity for honest, open conversation about positive and negative results. It can inspire and engage people when it is focused on plans for the future. By setting expectations and helping associates to create achievable targets well in advance, then coaching and providing adequate feedback throughout the year, performance management becomes part of the culture rather than a dreaded annual event. People support what they help to create. Very few people are motivated by criticism. In this fast-paced webinar, explore ways to conduct RAVE performance reviews and plan your performance conversations so that staff members feel encouraged, inspired and ready to exceed expectations. Performance Reviews that Motivate is part of the Keys To Success Webinar Series.

     
  • Getting Results Without Authority (12:00 PM - 01:00 PM)
    Event Details
    Wednesday, April 29, 2015
    12:00 PM - 01:00 PM
    Online

    Length: 1-hour Live Online Webinar


    Organizations have changed – there is now a mix of top-down authority and work where no single person is always “the boss.” Between matrix organizations, flatter structures, contracting, and outsourcing, success often depends on gaining the cooperation of people and resources that you do not have direct authority over. Great leaders and managers find success through influence and negotiation. They focus first on gaining employees’ respect and trust. They build up credibility through consistent action and leadership. They listen and provide support, thereby laying the groundwork for future support and influence. In this Keys to Success Webinar, you will learn the characteristics you need to have, and actions you need to take, to get maximum results from people who don’t work directly for you. You’ll learn how to influence others by building authentic trust, credibility, and respect, thereby gaining their willing cooperation when you need it most. Getting Results Without Authority is part of the Keys To Success Webinar Series.

     
Thursday, April 30, 2015
  • Secrets to Leading with Assertiveness (11:00 AM - 12:00 PM)
    Event Details
    Thursday, April 30, 2015
    11:00 AM - 12:00 PM
    Online

    Length: 1-hour Live Online Webinar


    In this webinar, you will learn to build on your strengths, advocate for what you need to be successful and use the right language to do so. You will learn strategies to boost your confidence, 10 tips to build assertiveness, and the Dale Carnegie principles of cooperation to influence and effectively lead your team.

     
  • Analyze Problems and Make Decisions (01:00 PM - 04:00 PM)
    Event Details
    Thursday, April 30, 2015
    01:00 PM - 04:00 PM
    Online

    Length: 3-hour Live Online Workshop


    This 3-hour Live Online workshop highlights several different problem solving tools and methods for gathering and analyzing data to make the process efficient and interactive. Decisions often need to be made quickly or under pressure which can lead to stress on individuals and teams. Learn to apply practical principles that can minimize stress that impedes sound decision-making.

     
  • Attitudes for Service (09:00 AM - 12:00 PM)
    Event Details
    Thursday, April 30, 2015
    09:00 AM - 12:00 PM
    Online

    Length: 3-hour Live Online Workshop


    Customer service is a significant part of the entire customer experience. By applying key principles to strengthen relationships and by maintaining your attitude and professionalism in all customer service situations, you and your organization can differentiate yourselves from the competition. In this Live Online workshop, you will discuss taking 100% responsibility for customer service. Each time an internal or external customer comes into contact with you, your attitude is showing. You will apply Dale Carnegie principles and identify ways to maintain a friendly, low pressure and high service environment that makes customers want to come back to you in the future.

     
  • Outstanding Customer Service (03:00 PM - 04:00 PM)
    Event Details
    Thursday, April 30, 2015
    03:00 PM - 04:00 PM
    Online

    Length: 1-hour Live Online Webinar


    In this interactive, one-hour webinar, you will be given a simple yet effective eight-step process for resolving complaints, as well as some key guidelines to follow in dealing with challenging customers. You will also learn the five approaches to engage customers and build loyalty, and a useful process for gaining customer referrals without being pushy or aggressive.

     
  • Disagree Agreeably (12:00 PM - 01:00 PM)
    Event Details
    Thursday, April 30, 2015
    12:00 PM - 01:00 PM
    Online

    Length: 1-hour Live Online Webinar


    Left unresolved, disagreements with others can waste time and energy, and also negatively impact productivity. For many, the normal reaction is to avoid disagreements in order to maintain a peaceful work environment. Yet we can gain so much from those with whom we disagree if we can learn to view these situations as learning opportunities, and deal with them in an agreeable and professional way. In this webinar, you will gain insights into your personality and reactions when dealing with differences of opinion surrounding your "hot buttons." You will learn to give others the benefit of the doubt and how to practice expressing yourself in a way that promotes acceptance, agreeable outcomes, and improved productivity.

     
Friday, May 01, 2015
  • Compelling Sales Presentations (11:00 AM - 02:00 PM)
    Event Details
    Friday, May 01, 2015
    11:00 AM - 02:00 PM
    Online

    Length: 3-hour Live Online Workshop


    This 3-hour Live Online workshop is designed for sales people who want to increase their close rates through more effective presentations. The program provides an overview and flow of a sales presentation and highlights the ideas that people need to know and practice to get started. In addition to sales presentations, it emphasizes how we should present ourselves in any situation. It is especially useful for people involved in consultative selling.

     
  • Managing Customer Expectations (01:00 PM - 04:00 PM)
    Event Details
    Friday, May 01, 2015
    01:00 PM - 04:00 PM
    Online

    Length: 3-hour Live Online Workshop


    It is a simple truth: customers continue to do business with organizations that deliver on what they promise and who have treated them fairly. You have far more potential to develop long lasting relationships and future business success by managing customer expectations in a consistent way. In this session, you examine ways that you can exceed your customers’ expectations by setting, monitoring, and influencing their expectations. You start by determining their initial expectations and the reasons for each. Then you proactively set realistic expectations with the customer, leverage sure-fire ways to exceed them, and follow an ongoing and consistent process to manage customer expectations in the future.


     

     
  • Transforming Customer Complaints into Opportunities (10:00 AM - 01:00 PM)
    Event Details
    Friday, May 01, 2015
    10:00 AM - 01:00 PM
    Online

    Length: 3-hour Live Online Workshop


    This 3-hour Live Online workshop provides useful strategies and guidelines for successfully resolving customer complaints. Using the Restore and Retain Equation can help turn a complaint into an opportunity to create a loyal customer. Cross and up selling opportunities can result from a well-handled complaint. Finally, examining root causes of your common complaints can help you find ways to reduce or eliminate them. By effectively resolving complaints you can reduce stress, build relationships, and improve customer loyalty and retention.

     
  • Leading Across Generations (02:00 PM - 04:00 PM)
    Event Details
    Friday, May 01, 2015
    02:00 PM - 04:00 PM
    Online

    Length: 2-hour Live Online Workshop


    Leading a team of diverse generations can be an incredibly rich and productive experience when you have the skills in place to capitalize on the strengths of each generation. This program provides insights and tools to help you turn the attitudes and skills each generation brings to the table into powerful performance drivers. You will learn the approaches that will most often help you lead members of each generation, resulting in an engaging and productive work environment for everyone.




     
  • Leading Virtual Teams (12:00 PM - 03:00 PM)
    Event Details
    Friday, May 01, 2015
    12:00 PM - 03:00 PM
    Online

    Length: 6-hour Live Online Workshop
    Number of sessions: Two 3-hour sessions, held on the same day over two consecutive weeks


    Overall, virtual teams are very similar to traditional face-to-face teams. After all, people are people. We may communicate today with different tools and greater speed, but Dale Carnegie's advice on how to communicate, lead and work efficiently remains priceless across the ages. This two-session Live Online workshop will help equip leaders with the knowledge and skills necessary to lead virtual teams to new levels of effectiveness.




     
  • Kickoff to the Dale Carnegie Live Online Experience (10:00 AM - 10:30 AM)
    Event Details
    Friday, May 01, 2015
    10:00 AM - 10:30 AM
    Online

    Length: 30-minute Live Online Presentation


    Our online learning environment is designed to be engaging, interesting, informative, and above all, interactive. We want your experience to be great, so that you can apply useful Dale Carnegie principles in your work and personal life. This FREE, 30-minute, interactive session introduces you to the Live Online experience, tests your audio connection, and teaches you how to use the many learning tools used in Dale Carnegie Digital webinars, workshops, and seminars.

     
Monday, May 04, 2015
  • How to Cold Call and Build New Customers (02:00 PM - 05:00 PM)
    Event Details
    Monday, May 04, 2015
    02:00 PM - 05:00 PM
    Online

    Length: 3-hour Live Online Workshop


    Cold calling has never been tougher. As soon as the prospect figures out you're a sales person the immediate responses are "no budget," "we're in a purchasing freeze", or "call me in six months if things are any better."But we all know that there is always money available to buy something that provides real value to the prospect. The trick is to get your value proposition in front of the prospect in such a compelling way that you turn off the automatic "no" response.

     
  • Create Your Work-Life Breakthrough (03:00 PM - 04:00 PM)
    Event Details
    Monday, May 04, 2015
    03:00 PM - 04:00 PM
    Online

    Length: 1-hour Live Online Webinar


    Most of us aspire to live a balanced life. We want to spend the appropriate amount of time and energy in each aspect of our lives. Yet, often our lives fall out of balance due to workplace stress or changes, an accident or injury, an unpredicted event, or even a small worry that grows larger with each passing day. By analyzing our current levels of energy and focus in each aspect of life – work, family, health, community, spirituality, social life, and finances – we can determine how satisfied we are with each, identify potential stressors, and plan a course of action based on what is truly important to us. In this session you will explore useful tips and actions that can help you regain your sense of balance. Create Your Work-Life Breakthrough is part of the Keys To Success Webinar Series.

     
  • Coaching for Improved Performance (11:00 AM - 01:00 PM)
    Event Details
    Monday, May 04, 2015
    11:00 AM - 01:00 PM
    Online

    Length: 2-hour Live Online Workshop


    This workshop provides effective coaching techniques and other tools to help close the gap between expected performance and actual results. After completing this session, participants will coach for improved performance by following a step-by-step process and use the appraisal meeting to focus on future growth and training for others.

     
  • Present with Impact (12:00 PM - 01:00 PM)
    Event Details
    Monday, May 04, 2015
    12:00 PM - 01:00 PM
    Online

    Length: 1-hour Live Online Webinar


    A presentation is one of the most important tools a professional has for getting things done and influencing others. Whether you are persuading colleagues, selling to a client, energizing a team, or recommending an idea to senior leaders, an effective presentation can be the difference between your success and failure. This interactive, one-hour webinar will help you focus on the visual, vocal, and verbal components of presentation delivery so that your message has the intended impact on your audience.

     
  • Remember Names to Build Better Professional Relationships (12:00 PM - 01:00 PM)
    Event Details
    Monday, May 04, 2015
    12:00 PM - 01:00 PM
    Online

    Length: 1-hour Live Online Webinar


    In this Keys to Success Webinar, you will learn techniques to help you remember names when you need them. They are the basis for being able to more effectively grow and tap into your network of contacts. Find out which tools and formulas you can use that will help you remember the name of just about any person you will ever meet!

     
Tuesday, May 05, 2015
  • Secrets of Motivation (10:00 AM - 12:00 PM)
    Event Details
    Tuesday, May 05, 2015
    10:00 AM - 12:00 PM
    Online

    Length: 2-hour Live Online Workshop


    To achieve your strategic objectives, you first need to learn what motivates employees to work to their full potential. Secrets of Motivation will teach you how to become a leader who is known for getting results through people. You’ll learn to build effective relationships, encourage commitment, and harness innovation in your work environment.

     
  • Appeal to Buyer Motives to Close More Sales (12:00 PM - 01:00 PM)
    Event Details
    Tuesday, May 05, 2015
    12:00 PM - 01:00 PM
    Online

    Length: 1-hour Live Online Webinar


    In this interactive, one-hour webinar, you will learn how to gain commitment more easily by conducting the early phases of the sale skillfully. Over-emphasis on closing can feel like a manipulative technique to the buyer and can strain the relationship. The key is to build the relationship throughout the sales process by appealing to buyer emotions and motives. Doing so will improve close ratios and lead to more successful sales.

     
  • Present Complex Information (04:00 PM - 05:00 PM)
    Event Details
    Tuesday, May 05, 2015
    04:00 PM - 05:00 PM
    Online

    Length: 1-hour Live Online Webinar


    In this interactive, one-hour webinar, you will focus on how to better present on topics you know well but your audience considers complex or full of new information. The key is to plan out the best approach for listeners so that they can more easily receive the information. Sequencing information in a logical way and in manageable chunks helps them stay engaged, and analogies can be a critical tool for connecting with what your audience already understands. You'll walk away with other best practices for support materials, visuals, and presentation delivery that will help you plan for your next presentation.

     
  • Building Your Power Team (03:00 PM - 05:00 PM)
    Event Details
    Tuesday, May 05, 2015
    03:00 PM - 05:00 PM
    Online

    Length: 2-hour Live Online Workshop


    Building a team can be both a challenging and productive experience when a leader has the skills to capitalize on the strengths each person brings to the team. Different generations provide diversity and bring a unique mindset, work style, and communication style. Qualifications, skills, and knowledge are definitely important; however, the ability to relate to others, establish rapport and demonstrate a positive attitude can only be determined through an interview. Asking behavior-based questions can help you differentiate candidates and choose the right person for the team. Once each individual is hired, the first 30 days are critical to successful on-boarding, as your team will need to trust you and believe in you in order to follow you.

     
  • Goal Setting and Accountability (11:00 AM - 01:00 PM)
    Event Details
    Tuesday, May 05, 2015
    11:00 AM - 01:00 PM
    Online

    Length: 2-hour Live Online Workshop


    Successful leaders and managers take an active role in goal setting and hold their people accountable. But doing so in a supportive way is critical for the members of the team to feel that what they do makes a difference, keep engagement levels high, and ultimately achieve optimal results. This two-hour Live Online workshop will help you instill in your team the importance of individual, team, and development goals, and create a culture of high performance. You will learn tips to build employee engagement that drives positive outcomes, and best practices for holding individuals and teams accountable to the agreed upon goals.




     
  • Confident, Assertive, In Charge: Developing the Attitudes of Leadership - Live Online (01:00 PM - 04:00 PM)
    Event Details
    Tuesday, May 05, 2015
    01:00 PM - 04:00 PM
    Online

    Length: 12-hour Live Online Seminar
    Number of sessions: Four 3-hour sessions, held on the same day over four consecutive weeks


    The extent to which you will be successful as a leader is conditioned on your ability to influence others at all levels of your organization. Now you can take charge of how others see you. Learn to tap into your latent power, unleash your inner attitudes of confidence and enthusiasm, and build your visibility in the organization. Become more assertive and say "no" when you need to, eliminating confusion over "who’s in charge." This intensive, interactive online program begins by helping you see yourself as others see you. What image do you project? Are you hesitant or confident? Are you shy or assertive? Are you controlled by the situation or in charge? Then our expert coaches will help you build on your strengths and eliminate weaknesses, developing the kind of winning attitudes that all successful leaders have.

     
  • Time Management (02:00 PM - 05:00 PM)
    Event Details
    Tuesday, May 05, 2015
    02:00 PM - 05:00 PM
    Online

    Length: 12-hour Live Online Seminar
    Number of sessions: Four 3-hour sessions, held on the same day over four consecutive weeks


    Do you feel like a virtual prisoner to an endless flow of e-mails, voice messages, meetings, projects, and documents that all demand your immediate attention? Do you find yourself getting stressed out by unrealistic demands and expectations from multiple sources? Does it seem like you're constantly swimming against the tide? If so, then it's time to change your perspective and take control. This seminar offers practical techniques to help you focus on results, not tasks. Undo destructive habits and consciously choose to establish healthy, productive habits that yield long term benefits. You'll learn how to lock out mental distractions so that you can eliminate time wasters and concentrate on your priorities.

     
Wednesday, May 06, 2015
  • Powerful Conversations to Engage Your Workforce (11:00 AM - 12:00 PM)
    Event Details
    Wednesday, May 06, 2015
    11:00 AM - 12:00 PM
    Online

    Length: 1-hour Live Online Webinar


    Great conversationalists are able to find connections with others by asking the right questions and learning team members' likes and dislikes. As a result of these relationships, trust is formed and teamwork comes more naturally. In this fast-paced webinar, you will hone the skills needed to have powerful conversations that will improve professional relationships, build trust, and get real results.

     
  • Managing Conflict in the Workplace (02:00 PM - 05:00 PM)
    Event Details
    Wednesday, May 06, 2015
    02:00 PM - 05:00 PM
    Online

    Length: 3-hour Live Online Workshop


    Nothing can destroy productivity, derail projects, and damage your reputation faster than workplace conflict. Whether it smolders just beneath the surface or becomes open warfare, conflict can paralyze your group, department, or the entire organization. And once initiated, the unpleasant task of resolving conflicts falls on your shoulders. Based on the time-tested principles from the new book How to Win Friends and Influence People in the Digital Age, this program prescribes the best approaches for effectively dealing with conflicts, so you can resolve issues while maintaining positive relationships. Learn to diagnose conflict before it intensifies, apply appropriate conflict resolution techniques to specific situations, and remain poised when tension is high.

     
  • Present to Persuade (02:00 PM - 03:00 PM)
    Event Details
    Wednesday, May 06, 2015
    02:00 PM - 03:00 PM
    Online

    Length: 1-hour Live Online Webinar


    If you ever needed to persuade others through a presentation, you know there area a host of challenges to doing so effectively. By putting yourself in the listener's situation, a presenter can more easily see the audience's point of view and appeal to their interests. It is also critical that you have a message that is clear, concise, and easy to understand. In this interactive, one-hour webinar you will learn a proven structure for organizing a persuasive presentation, identify ways to use audience-appropriate evidence, and learn other best practice tips for presenting to persuade.

     
  • Meetings that Work (01:00 PM - 03:00 PM)
    Event Details
    Wednesday, May 06, 2015
    01:00 PM - 03:00 PM
    Online

    Length: 2-hour Live Online Workshop


    This two-hour Live Online workshop is a much needed antidote for any person or organization suffering from poor meetings. By applying Dale Carnegie's principles and by gaining the willing cooperation of others, you become the catalyst for beneficial outcomes for colleagues, customers, managers, and yourself.

     
  • Cross and Up Selling (10:00 AM - 01:00 PM)
    Event Details
    Wednesday, May 06, 2015
    10:00 AM - 01:00 PM
    Online

    Length: 3-hour Live Online Workshop


    Acquiring new customers requires time and effort, but once onboard they create excellent opportunities for cross-selling and up-selling. By asking the right questions and making appropriate suggestions, you can significantly increase their overall purchase level, add revenue to your company’s top-line, and satisfy your client all at the same time. The secret is to uncover your customer’s unarticulated needs, and to offer solutions in a professional and consultative way. In this course you will learn to identify opportunities to delivery more products and services to your customers, and to apply a proven selling process that makes decision-making easy. You will become confident presenting additional buying opportunities and higher-margin alternatives, and your customer will thank you for it.

     
  • Winning Leadership: Engage, Align, and Get Results (10:00 AM - 01:00 PM)
    Event Details
    Wednesday, May 06, 2015
    10:00 AM - 01:00 PM
    Online

    Length: 12-hour Live Online Seminar
    Number of sessions: Four 3-hour sessions, held on the same day over four consecutive weeks


    Do today's best leaders dictate change, or inspire it? Do they tell employees what to do, or influence their choices and assist them in reaching their performance goals? The best leaders adapt and lead by example, creating an environment of engagement and accountability for their teams. This four-session Live Online seminar will teach you how to stop managing and start leading; to stop pushing and start pulling. You will have ample time to develop and practice the skill set of the modern leader, making you a vital part of your organization's future.

     
Thursday, May 07, 2015
  • Succession Planning for You and Your Managers (12:00 PM - 01:00 PM)
    Event Details
    Thursday, May 07, 2015
    12:00 PM - 01:00 PM
    Online

    Length: 1-hour Live Online Webinar


    Many leaders in key positions are becoming eligible for retirement. There is a great sense of urgency to proactively plan to replace a key talent. The expense and risk associated with bringing in candidates from the outside is high. Compounding this problem, the supply of job-ready replacement candidates is often limited. As HR professionals or managers, if you’re unsure where to begin, or are looking for a fresh approach to speed up the process, this webinar can help.

     
  • Negotiations: A Human Relations Approach (03:00 PM - 05:00 PM)
    Event Details
    Thursday, May 07, 2015
    03:00 PM - 05:00 PM
    Online

    Length: 2-hour Live Online Workshop


    Applying a proven negotiations process helps people know where they are going and how to plan for success. In this two-hour workshop, you will learn techniques such as building rapport; analyzing the actions, needs, and agendas of all parties; using effective strategies such as presenting alternatives; bargaining in good faith; and finalizing agreements so that everyone "wins" something they want. By doing so you will be able to gain cooperation and increase the likelihood that future interactions will be positive.

     
  • Dream Big, Focus Small: Achieve SMARTER Goals (04:00 PM - 05:00 PM)
    Event Details
    Thursday, May 07, 2015
    04:00 PM - 05:00 PM
    Online

    Length: 1-hour Live Online Webinar


    In this fast-paced, one-hour Live Online webinar you will learn how to create such SMARTER goals for personal and professional success. You will see why it is important to both dream big, but then focus small, to overcome common obstacles. And you'll walk away with ten tips that can be key to achieving results and improving your performance.

     
  • Successful Public Speaking (11:00 AM - 02:00 PM)
    Event Details
    Thursday, May 07, 2015
    11:00 AM - 02:00 PM
    Online

    Length: 3-hour Live Online Workshop


    Successful Public Speaking uses the foolproof methods of Dale Carnegie to turn the participant from a nervous novice into a confident presenter. Dale Carnegie believed that public speaking is a skill to be learned, not an inborn trait. He validated that belief year after year by turning out the most accomplished speakers in the world. In this session, participants will learn the very same skills that Dale Carnegie himself used to create generations of politicians, community leaders, and successful business people. To master the art of public speaking learners need to eliminate discomfort and boost confidence, and understand the key elements of opening, message delivery, closing, and question and answer.

     
  • Lead Change Effectively (02:00 PM - 04:00 PM)
    Event Details
    Thursday, May 07, 2015
    02:00 PM - 04:00 PM
    Online

    Length: 2-hour Live Online Workshop


    In this two-hour Live Online workshop we will examine the challenges of change leadership and the mistakes that often result. We will incorporate principles for leading organizational change, leading individuals during times of change, and managing our own reactions to change. Out of this discussion, you will create a draft of a change leadership plan. By creating and following through on this plan, you can take a more organized approach to leading organizational change.

     
  • Step Up to Leadership (12:00 PM - 03:00 PM)
    Event Details
    Thursday, May 07, 2015
    12:00 PM - 03:00 PM
    Online

    Length: 6-hour Live Online Workshop
    Number of sessions: Two 3-hour sessions, held on the same day over two consecutive weeks


    Employees are open to influence and motivation. "If you tell me what to do, I will do it to protect my job. But if you inspire me to do it, I will do it to the best of my ability." Supervisors who understand this simple truth and know how to apply it are the ones who generate results in today's organizations. Great managers develop high-performance teams that get results because they know how to lead a team, not just manage it. This program will smooth your transition from individual contributor to supervisor to leader. You will learn the basics like delegation, time management, and performance appraisal techniques, and gain insights into the more advanced aspects of leadership needed to inspire and motivate teams.

     
  • Marshall Goldsmith - What Got You Here Won't Get You There (01:00 PM - 04:00 PM)
    Event Details
    Thursday, May 07, 2015
    01:00 PM - 04:00 PM
    Online

    Length: 6-hour Live Online Workshop
    Number of sessions: Two 3-hour sessions, held on the same day over two consecutive weeks


    Dale Carnegie Digital® is excited to partner with Marshall Goldsmith to make one of the most effective management development methodologies accessible, convenient, live and online! Experience the merging of our world-renowned training and that of leadership development expert, executive coach and author, Marshall Goldsmith from his New York Times best seller and Wall Street Journal #1 business book, What Got You Here Won’t Get You There. This dynamic session will help you identify and overcome 20 of the most common interpersonal challenges often found in leadership behavior. You’ll learn a seven-step method to get rid of bad habits, or make adjustments to habits you want to change. You’ll apply a variety of methods to gain feedback and practice feed forward- a simple yet powerful process that turns feedback into productive action. Seminar Bonus: All participants receive a free copy of the best-selling book, What Got You Here Won’t Get You There by Marshall Goldsmith.For domestic shipping please allow at least 5- 7 business days for receipt of the Marshall Goldsmith book from time registered for this course. For international participants, please allow at least 7-10 business days shipping from time registered for this course.

     
  • Kickoff to the Dale Carnegie Live Online Experience (01:00 PM - 01:30 PM)
    Event Details
    Thursday, May 07, 2015
    01:00 PM - 01:30 PM
    Online

    Length: 30-minute Live Online Presentation


    Our online learning environment is designed to be engaging, interesting, informative, and above all, interactive. We want your experience to be great, so that you can apply useful Dale Carnegie principles in your work and personal life. This FREE, 30-minute, interactive session introduces you to the Live Online experience, tests your audio connection, and teaches you how to use the many learning tools used in Dale Carnegie Digital webinars, workshops, and seminars.

     
Friday, May 08, 2015
  • Attitudes for Service (01:00 PM - 04:00 PM)
    Event Details
    Friday, May 08, 2015
    01:00 PM - 04:00 PM
    Online

    Length: 3-hour Live Online Workshop


    Customer service is a significant part of the entire customer experience. By applying key principles to strengthen relationships and by maintaining your attitude and professionalism in all customer service situations, you and your organization can differentiate yourselves from the competition. In this Live Online workshop, you will discuss taking 100% responsibility for customer service. Each time an internal or external customer comes into contact with you, your attitude is showing. You will apply Dale Carnegie principles and identify ways to maintain a friendly, low pressure and high service environment that makes customers want to come back to you in the future.

     
  • Performance Reviews That Motivate (02:00 PM - 03:00 PM)
    Event Details
    Friday, May 08, 2015
    02:00 PM - 03:00 PM
    Online

    Length: 1-hour Live Online Webinar


    Let's face it. We don't often think that "performance review" and "motivation" belong in the same sentence. Performance reviews can cause anxiety in the associates being appraised and the manager responsible for conducting them. An effective performance review can be an opportunity for honest, open conversation about positive and negative results. It can inspire and engage people when it is focused on plans for the future. By setting expectations and helping associates to create achievable targets well in advance, then coaching and providing adequate feedback throughout the year, performance management becomes part of the culture rather than a dreaded annual event. People support what they help to create. Very few people are motivated by criticism. In this fast-paced webinar, explore ways to conduct RAVE performance reviews and plan your performance conversations so that staff members feel encouraged, inspired and ready to exceed expectations. Performance Reviews that Motivate is part of the Keys To Success Webinar Series.

     
  • Disagree Agreeably (01:00 PM - 02:00 PM)
    Event Details
    Friday, May 08, 2015
    01:00 PM - 02:00 PM
    Online

    Length: 1-hour Live Online Webinar


    Left unresolved, disagreements with others can waste time and energy, and also negatively impact productivity. For many, the normal reaction is to avoid disagreements in order to maintain a peaceful work environment. Yet we can gain so much from those with whom we disagree if we can learn to view these situations as learning opportunities, and deal with them in an agreeable and professional way. In this webinar, you will gain insights into your personality and reactions when dealing with differences of opinion surrounding your "hot buttons." You will learn to give others the benefit of the doubt and how to practice expressing yourself in a way that promotes acceptance, agreeable outcomes, and improved productivity.

     
  • Delegation (10:00 AM - 01:00 PM)
    Event Details
    Friday, May 08, 2015
    10:00 AM - 01:00 PM
    Online

    Length: 3-hour Live Online Workshop


    In order to be a truly effective manager, you must be comfortable delegating work and ensuring your employees are accountable for delivery. With a fine line between delegating and "dumping", it is important to follow specific steps that make assignments clear and create a sense of ownership among team members while also maintaining overall control. Effective delegation helps develop individuals and achieve specific organizational outcomes. Learn how to identify who is ready for delegation using a reliable and collaborative process, and become prepared to determine "who will do what, when, and to what standard?" in your day-to-day role.

     
  • How to Communicate with Diplomacy and Tact - Live Online (11:00 AM - 02:00 PM)
    Event Details
    Friday, May 08, 2015
    11:00 AM - 02:00 PM
    Online

    Length: 12-hour Live Online Seminar
    Number of sessions: Four 3-hour sessions, held on the same day over four consecutive weeks


    Have you ever been awed by people who always seem to know what to say and how to say it in any situation? They have mastered the art of communicating with diplomacy, tact, and confidence. This is perhaps the single most import skill to influence people and drive results. Learn how to determine if your image is sending the wrong message and gain a flexible communication style with an awareness of your word choices, tone, and body language. Develop the skills to disagree agreeably, communicate more effectively through active listening, and control your own "hot buttons" – right from your own desk!

     
Monday, May 11, 2015
  • Secrets to Leading with Assertiveness (04:00 PM - 05:00 PM)
    Event Details
    Monday, May 11, 2015
    04:00 PM - 05:00 PM
    Online

    Length: 1-hour Live Online Webinar


    In this webinar, you will learn to build on your strengths, advocate for what you need to be successful and use the right language to do so. You will learn strategies to boost your confidence, 10 tips to build assertiveness, and the Dale Carnegie principles of cooperation to influence and effectively lead your team.

     
  • Analyze Problems and Make Decisions (12:00 PM - 03:00 PM)
    Event Details
    Monday, May 11, 2015
    12:00 PM - 03:00 PM
    Online

    Length: 3-hour Live Online Workshop


    This 3-hour Live Online workshop highlights several different problem solving tools and methods for gathering and analyzing data to make the process efficient and interactive. Decisions often need to be made quickly or under pressure which can lead to stress on individuals and teams. Learn to apply practical principles that can minimize stress that impedes sound decision-making.

     
  • Compelling Sales Presentations (09:00 AM - 12:00 PM)
    Event Details
    Monday, May 11, 2015
    09:00 AM - 12:00 PM
    Online

    Length: 3-hour Live Online Workshop


    This 3-hour Live Online workshop is designed for sales people who want to increase their close rates through more effective presentations. The program provides an overview and flow of a sales presentation and highlights the ideas that people need to know and practice to get started. In addition to sales presentations, it emphasizes how we should present ourselves in any situation. It is especially useful for people involved in consultative selling.

     
  • Step Up to Leadership (02:00 PM - 05:00 PM)
    Event Details
    Monday, May 11, 2015
    02:00 PM - 05:00 PM
    Online

    Length: 6-hour Live Online Workshop
    Number of sessions: Two 3-hour sessions, held on the same day over two consecutive weeks


    Employees are open to influence and motivation. "If you tell me what to do, I will do it to protect my job. But if you inspire me to do it, I will do it to the best of my ability." Supervisors who understand this simple truth and know how to apply it are the ones who generate results in today's organizations. Great managers develop high-performance teams that get results because they know how to lead a team, not just manage it. This program will smooth your transition from individual contributor to supervisor to leader. You will learn the basics like delegation, time management, and performance appraisal techniques, and gain insights into the more advanced aspects of leadership needed to inspire and motivate teams.

     
  • Virtual Meetings that Engage (02:00 PM - 03:00 PM)
    Event Details
    Monday, May 11, 2015
    02:00 PM - 03:00 PM
    Online

    Length: 1-hour Live Online Webinar


    In this fast paced, interactive webinar you'll learn to use activities to energize your next online meeting. This webinar will help identify what's unique about running an online meeting and what's needed to make it an interactive experience. It answers these questions: How will you generate participation and build cooperation? What activities will keep the team members engaged? What online tools are available to help stay focused and on time? Activities and energizers for online meetings is an engaging answer. This session covers the three components of an effective online meeting leadership strategy: pre-meeting planning, managing the meeting, and post-meeting follow-up. You'll experience meeting activities and analyze the online tools used to make them energizing. A handout is included that provides technical tips and meeting checklists. Virtual Meetings that Engage is part of the Keys To Success webinar series.

     
Tuesday, May 12, 2015
  • How to Cold Call and Build New Customers (12:00 PM - 03:00 PM)
    Event Details
    Tuesday, May 12, 2015
    12:00 PM - 03:00 PM
    Online

    Length: 3-hour Live Online Workshop


    Cold calling has never been tougher. As soon as the prospect figures out you're a sales person the immediate responses are "no budget," "we're in a purchasing freeze", or "call me in six months if things are any better."But we all know that there is always money available to buy something that provides real value to the prospect. The trick is to get your value proposition in front of the prospect in such a compelling way that you turn off the automatic "no" response.

     
  • Getting Results Without Authority (11:00 AM - 12:00 PM)
    Event Details
    Tuesday, May 12, 2015
    11:00 AM - 12:00 PM
    Online

    Length: 1-hour Live Online Webinar


    Organizations have changed – there is now a mix of top-down authority and work where no single person is always “the boss.” Between matrix organizations, flatter structures, contracting, and outsourcing, success often depends on gaining the cooperation of people and resources that you do not have direct authority over. Great leaders and managers find success through influence and negotiation. They focus first on gaining employees’ respect and trust. They build up credibility through consistent action and leadership. They listen and provide support, thereby laying the groundwork for future support and influence. In this Keys to Success Webinar, you will learn the characteristics you need to have, and actions you need to take, to get maximum results from people who don’t work directly for you. You’ll learn how to influence others by building authentic trust, credibility, and respect, thereby gaining their willing cooperation when you need it most. Getting Results Without Authority is part of the Keys To Success Webinar Series.

     
  • Cultivate Power without Being Intimidating (11:00 AM - 02:00 PM)
    Event Details
    Tuesday, May 12, 2015
    11:00 AM - 02:00 PM
    Online

    Length: 3-hour Live Online Workshop


    Part of successful organizational leadership is having the ability to assert the power of your position without intimidating others to the point where they are hesitant to take initiative. For staff members to respect you, they need to feel that you are approachable and able to keep your emotions in check. By applying Dale Carnegie's principles, and by gaining the willing cooperation of others, you become a catalyst for beneficial outcomes for your colleagues, customers, and yourself.

     
  • Leading Virtual Teams (09:00 AM - 12:00 PM)
    Event Details
    Tuesday, May 12, 2015
    09:00 AM - 12:00 PM
    Online

    Length: 6-hour Live Online Workshop
    Number of sessions: Two 3-hour sessions, held on the same day over two consecutive weeks


    Overall, virtual teams are very similar to traditional face-to-face teams. After all, people are people. We may communicate today with different tools and greater speed, but Dale Carnegie's advice on how to communicate, lead and work efficiently remains priceless across the ages. This two-session Live Online workshop will help equip leaders with the knowledge and skills necessary to lead virtual teams to new levels of effectiveness.




     
  • How to Present Online (12:00 PM - 01:00 PM)
    Event Details
    Tuesday, May 12, 2015
    12:00 PM - 01:00 PM
    Online

    Length: 1-hour Live Online Webinar


    Dale Carnegie outlined four ways that people evaluate us: what we say, how we say it, what we do, and how we do it. These tenets hold true for any presentation, whether delivered face-to-face or online. An online presentation delights its audience only when voice, visuals and technology come together to deliver a high impact engaging experience. Distractions are the norm; interactive and powerfully simple presentations are the solution. By practicing Dale Carnegie principles, masterfully using technology, and creating superior visuals, online presentations become dynamic and powerful. Join us for this session where you will learn how to break the mold of boring webinars and set the standard for Online Presentations! How to Present Online is part of the Keys To Success Webinar Series.

     
Wednesday, May 13, 2015
  • Managing Customer Expectations (11:00 AM - 02:00 PM)
    Event Details
    Wednesday, May 13, 2015
    11:00 AM - 02:00 PM
    Online

    Length: 3-hour Live Online Workshop


    It is a simple truth: customers continue to do business with organizations that deliver on what they promise and who have treated them fairly. You have far more potential to develop long lasting relationships and future business success by managing customer expectations in a consistent way. In this session, you examine ways that you can exceed your customers’ expectations by setting, monitoring, and influencing their expectations. You start by determining their initial expectations and the reasons for each. Then you proactively set realistic expectations with the customer, leverage sure-fire ways to exceed them, and follow an ongoing and consistent process to manage customer expectations in the future.


     

     
  • Critical Thinking: Tools for Effective Action (02:00 PM - 05:00 PM)
    Event Details
    Wednesday, May 13, 2015
    02:00 PM - 05:00 PM
    Online

    Length: 3-hour Live Online Workshop


    This three-hour Live Online workshop will help you in leading your team to pinpoint opportunities for improvement, brainstorm creatively, logically evaluate options, and make informed decisions that will lead to success. The tools discussed will help you become proactive instead of reactive in the face of problems and move from possibilities to solutions.

     
  • Coaching for Improved Performance (03:00 PM - 05:00 PM)
    Event Details
    Wednesday, May 13, 2015
    03:00 PM - 05:00 PM
    Online

    Length: 2-hour Live Online Workshop


    This workshop provides effective coaching techniques and other tools to help close the gap between expected performance and actual results. After completing this session, participants will coach for improved performance by following a step-by-step process and use the appraisal meeting to focus on future growth and training for others.

     
  • Present with Impact (03:00 PM - 04:00 PM)
    Event Details
    Wednesday, May 13, 2015
    03:00 PM - 04:00 PM
    Online

    Length: 1-hour Live Online Webinar


    A presentation is one of the most important tools a professional has for getting things done and influencing others. Whether you are persuading colleagues, selling to a client, energizing a team, or recommending an idea to senior leaders, an effective presentation can be the difference between your success and failure. This interactive, one-hour webinar will help you focus on the visual, vocal, and verbal components of presentation delivery so that your message has the intended impact on your audience.

     
  • Managing Workplace Stress (01:00 PM - 04:00 PM)
    Event Details
    Wednesday, May 13, 2015
    01:00 PM - 04:00 PM
    Online

    Length: 3-hour Live Online Workshop


    The list of stress factors in today's world grows longer every day. People react differently to living in this pressure cooker. Some become aggressive while others become passive or just shut down altogether. Regardless of the reaction, the results are the same – personal and organizational productivity grind to a halt, creativity dies, and momentum vanishes. Now you can do something about the destructive forces of stress in the workplace. Learn to assess your current reactions to stress so that you can stop worrying and start working up to your full potential.

     
  • Kickoff to the Dale Carnegie Live Online Experience (12:00 PM - 12:30 PM)
    Event Details
    Wednesday, May 13, 2015
    12:00 PM - 12:30 PM
    Online

    Length: 30-minute Live Online Presentation


    Our online learning environment is designed to be engaging, interesting, informative, and above all, interactive. We want your experience to be great, so that you can apply useful Dale Carnegie principles in your work and personal life. This FREE, 30-minute, interactive session introduces you to the Live Online experience, tests your audio connection, and teaches you how to use the many learning tools used in Dale Carnegie Digital webinars, workshops, and seminars.

     
Thursday, May 14, 2015
  • Transforming Customer Complaints into Opportunities (10:00 AM - 01:00 PM)
    Event Details
    Thursday, May 14, 2015
    10:00 AM - 01:00 PM
    Online

    Length: 3-hour Live Online Workshop


    This 3-hour Live Online workshop provides useful strategies and guidelines for successfully resolving customer complaints. Using the Restore and Retain Equation can help turn a complaint into an opportunity to create a loyal customer. Cross and up selling opportunities can result from a well-handled complaint. Finally, examining root causes of your common complaints can help you find ways to reduce or eliminate them. By effectively resolving complaints you can reduce stress, build relationships, and improve customer loyalty and retention.

     
  • Appeal to Buyer Motives to Close More Sales (04:00 PM - 05:00 PM)
    Event Details
    Thursday, May 14, 2015
    04:00 PM - 05:00 PM
    Online

    Length: 1-hour Live Online Webinar


    In this interactive, one-hour webinar, you will learn how to gain commitment more easily by conducting the early phases of the sale skillfully. Over-emphasis on closing can feel like a manipulative technique to the buyer and can strain the relationship. The key is to build the relationship throughout the sales process by appealing to buyer emotions and motives. Doing so will improve close ratios and lead to more successful sales.

     
  • Remember Names to Build Better Professional Relationships (01:00 PM - 02:00 PM)
    Event Details
    Thursday, May 14, 2015
    01:00 PM - 02:00 PM
    Online

    Length: 1-hour Live Online Webinar


    In this Keys to Success Webinar, you will learn techniques to help you remember names when you need them. They are the basis for being able to more effectively grow and tap into your network of contacts. Find out which tools and formulas you can use that will help you remember the name of just about any person you will ever meet!

     
  • Strategic Planning Essentials: Prepare for Future Success (02:00 PM - 05:00 PM)
    Event Details
    Thursday, May 14, 2015
    02:00 PM - 05:00 PM
    Online

    Length: 3-hour Live Online Workshop


    Most of us do not need to be convinced about the importance of planning. Research and anecdotal examples abound describing organizations that have thrived or failed due to adequate or inadequate planning. But success takes more than planning - it requires new ways of thinking about who we are as organizations. You can either create your own destiny or be at the mercy of the moment. In this three-hour Live Online workshop, participants will learn the essentials of strategic planning and prepare their organization for future success.

     
Friday, May 15, 2015
  • Outstanding Customer Service (12:00 PM - 01:00 PM)
    Event Details
    Friday, May 15, 2015
    12:00 PM - 01:00 PM
    Online

    Length: 1-hour Live Online Webinar


    In this interactive, one-hour webinar, you will be given a simple yet effective eight-step process for resolving complaints, as well as some key guidelines to follow in dealing with challenging customers. You will also learn the five approaches to engage customers and build loyalty, and a useful process for gaining customer referrals without being pushy or aggressive.

     
  • Successful Public Speaking (09:00 AM - 12:00 PM)
    Event Details
    Friday, May 15, 2015
    09:00 AM - 12:00 PM
    Online

    Length: 3-hour Live Online Workshop


    Successful Public Speaking uses the foolproof methods of Dale Carnegie to turn the participant from a nervous novice into a confident presenter. Dale Carnegie believed that public speaking is a skill to be learned, not an inborn trait. He validated that belief year after year by turning out the most accomplished speakers in the world. In this session, participants will learn the very same skills that Dale Carnegie himself used to create generations of politicians, community leaders, and successful business people. To master the art of public speaking learners need to eliminate discomfort and boost confidence, and understand the key elements of opening, message delivery, closing, and question and answer.

     
  • Overcoming Workplace Negativity with Enthusiasm (10:00 AM - 01:00 PM)
    Event Details
    Friday, May 15, 2015
    10:00 AM - 01:00 PM
    Online

    Length: 3-hour Live Online Workshop


    Negative attitudes spread to the point where they eventually affect performance and decision-making. That's the bad news. The good news is that enthusiasm and positive attitudes spread just as quickly and affect performance just as much -- in the right direction. Overcoming Workplace Negativity with Enthusiasm is a live online program that will show you how to use Dale Carnegie's proven ways to prevent the naysayers, whiners and downers from robbing you and your group of the energy to succeed. In just 3 hours, you'll learn specific techniques for dealing with that burned-out feeling so that you can lead with confidence and enthusiasm. Take a positive step toward success right now.

     
  • Build a High Performing Virtual Team (01:00 PM - 02:00 PM)
    Event Details
    Friday, May 15, 2015
    01:00 PM - 02:00 PM
    Online

    Length: 1-hour Live Online Webinar


    What does it take to build and manage a successful virtual team? Dispersed workforces are today's norm, and while virtual teams can be similar to traditional ones, leaders can no longer rely on only face-to-face communication and team building methods to build a productive virtual team. The digital age is changing the way we work, play, communicate and think. It is an exciting frontier that rewards those that step up to the challenge and develop new levels of competence. While it may seem difficult to keep pace with technological changes, the abundance of new, user-friendly tools actually make it easier to lead and collaborate across distance than ever before. This Live Online webinar introduces the tools, attitudes and actions leaders need to encourage maximum performance in team members.




     
  • Goal Setting and Accountability (01:00 PM - 03:00 PM)
    Event Details
    Friday, May 15, 2015
    01:00 PM - 03:00 PM
    Online

    Length: 2-hour Live Online Workshop


    Successful leaders and managers take an active role in goal setting and hold their people accountable. But doing so in a supportive way is critical for the members of the team to feel that what they do makes a difference, keep engagement levels high, and ultimately achieve optimal results. This two-hour Live Online workshop will help you instill in your team the importance of individual, team, and development goals, and create a culture of high performance. You will learn tips to build employee engagement that drives positive outcomes, and best practices for holding individuals and teams accountable to the agreed upon goals.




     
Monday, May 18, 2015
  • Attitudes for Service (12:00 PM - 03:00 PM)
    Event Details
    Monday, May 18, 2015
    12:00 PM - 03:00 PM
    Online

    Length: 3-hour Live Online Workshop


    Customer service is a significant part of the entire customer experience. By applying key principles to strengthen relationships and by maintaining your attitude and professionalism in all customer service situations, you and your organization can differentiate yourselves from the competition. In this Live Online workshop, you will discuss taking 100% responsibility for customer service. Each time an internal or external customer comes into contact with you, your attitude is showing. You will apply Dale Carnegie principles and identify ways to maintain a friendly, low pressure and high service environment that makes customers want to come back to you in the future.

     
  • Negotiations: A Human Relations Approach (10:00 AM - 12:00 PM)
    Event Details
    Monday, May 18, 2015
    10:00 AM - 12:00 PM
    Online

    Length: 2-hour Live Online Workshop


    Applying a proven negotiations process helps people know where they are going and how to plan for success. In this two-hour workshop, you will learn techniques such as building rapport; analyzing the actions, needs, and agendas of all parties; using effective strategies such as presenting alternatives; bargaining in good faith; and finalizing agreements so that everyone "wins" something they want. By doing so you will be able to gain cooperation and increase the likelihood that future interactions will be positive.

     
  • Performance Reviews That Motivate (04:00 PM - 05:00 PM)
    Event Details
    Monday, May 18, 2015
    04:00 PM - 05:00 PM
    Online

    Length: 1-hour Live Online Webinar


    Let's face it. We don't often think that "performance review" and "motivation" belong in the same sentence. Performance reviews can cause anxiety in the associates being appraised and the manager responsible for conducting them. An effective performance review can be an opportunity for honest, open conversation about positive and negative results. It can inspire and engage people when it is focused on plans for the future. By setting expectations and helping associates to create achievable targets well in advance, then coaching and providing adequate feedback throughout the year, performance management becomes part of the culture rather than a dreaded annual event. People support what they help to create. Very few people are motivated by criticism. In this fast-paced webinar, explore ways to conduct RAVE performance reviews and plan your performance conversations so that staff members feel encouraged, inspired and ready to exceed expectations. Performance Reviews that Motivate is part of the Keys To Success Webinar Series.

     
  • Delegation (03:00 PM - 06:00 PM)
    Event Details
    Monday, May 18, 2015
    03:00 PM - 06:00 PM
    Online

    Length: 3-hour Live Online Workshop


    In order to be a truly effective manager, you must be comfortable delegating work and ensuring your employees are accountable for delivery. With a fine line between delegating and "dumping", it is important to follow specific steps that make assignments clear and create a sense of ownership among team members while also maintaining overall control. Effective delegation helps develop individuals and achieve specific organizational outcomes. Learn how to identify who is ready for delegation using a reliable and collaborative process, and become prepared to determine "who will do what, when, and to what standard?" in your day-to-day role.

     
  • Kickoff to the Dale Carnegie Live Online Experience (01:00 PM - 01:30 PM)
    Event Details
    Monday, May 18, 2015
    01:00 PM - 01:30 PM
    Online

    Length: 30-minute Live Online Presentation


    Our online learning environment is designed to be engaging, interesting, informative, and above all, interactive. We want your experience to be great, so that you can apply useful Dale Carnegie principles in your work and personal life. This FREE, 30-minute, interactive session introduces you to the Live Online experience, tests your audio connection, and teaches you how to use the many learning tools used in Dale Carnegie Digital webinars, workshops, and seminars.

     
Tuesday, May 19, 2015
  • Powerful Conversations to Engage Your Workforce (12:00 PM - 01:00 PM)
    Event Details
    Tuesday, May 19, 2015
    12:00 PM - 01:00 PM
    Online

    Length: 1-hour Live Online Webinar


    Great conversationalists are able to find connections with others by asking the right questions and learning team members' likes and dislikes. As a result of these relationships, trust is formed and teamwork comes more naturally. In this fast-paced webinar, you will hone the skills needed to have powerful conversations that will improve professional relationships, build trust, and get real results.

     
  • Disagree Agreeably (04:00 PM - 05:00 PM)
    Event Details
    Tuesday, May 19, 2015
    04:00 PM - 05:00 PM
    Online

    Length: 1-hour Live Online Webinar


    Left unresolved, disagreements with others can waste time and energy, and also negatively impact productivity. For many, the normal reaction is to avoid disagreements in order to maintain a peaceful work environment. Yet we can gain so much from those with whom we disagree if we can learn to view these situations as learning opportunities, and deal with them in an agreeable and professional way. In this webinar, you will gain insights into your personality and reactions when dealing with differences of opinion surrounding your "hot buttons." You will learn to give others the benefit of the doubt and how to practice expressing yourself in a way that promotes acceptance, agreeable outcomes, and improved productivity.

     
  • Marshall Goldsmith - What Got You Here Won't Get You There (12:00 PM - 03:00 PM)
    Event Details
    Tuesday, May 19, 2015
    12:00 PM - 03:00 PM
    Online

    Length: 6-hour Live Online Workshop
    Number of sessions: Two 3-hour sessions, held on the same day over two consecutive weeks


    Dale Carnegie Digital® is excited to partner with Marshall Goldsmith to make one of the most effective management development methodologies accessible, convenient, live and online! Experience the merging of our world-renowned training and that of leadership development expert, executive coach and author, Marshall Goldsmith from his New York Times best seller and Wall Street Journal #1 business book, What Got You Here Won’t Get You There. This dynamic session will help you identify and overcome 20 of the most common interpersonal challenges often found in leadership behavior. You’ll learn a seven-step method to get rid of bad habits, or make adjustments to habits you want to change. You’ll apply a variety of methods to gain feedback and practice feed forward- a simple yet powerful process that turns feedback into productive action. Seminar Bonus: All participants receive a free copy of the best-selling book, What Got You Here Won’t Get You There by Marshall Goldsmith.For domestic shipping please allow at least 5- 7 business days for receipt of the Marshall Goldsmith book from time registered for this course. For international participants, please allow at least 7-10 business days shipping from time registered for this course.

     
Wednesday, May 20, 2015
  • Analyze Problems and Make Decisions (09:00 AM - 12:00 PM)
    Event Details
    Wednesday, May 20, 2015
    09:00 AM - 12:00 PM
    Online

    Length: 3-hour Live Online Workshop


    This 3-hour Live Online workshop highlights several different problem solving tools and methods for gathering and analyzing data to make the process efficient and interactive. Decisions often need to be made quickly or under pressure which can lead to stress on individuals and teams. Learn to apply practical principles that can minimize stress that impedes sound decision-making.

     
  • Create Your Work-Life Breakthrough (02:00 PM - 03:00 PM)
    Event Details
    Wednesday, May 20, 2015
    02:00 PM - 03:00 PM
    Online

    Length: 1-hour Live Online Webinar


    Most of us aspire to live a balanced life. We want to spend the appropriate amount of time and energy in each aspect of our lives. Yet, often our lives fall out of balance due to workplace stress or changes, an accident or injury, an unpredicted event, or even a small worry that grows larger with each passing day. By analyzing our current levels of energy and focus in each aspect of life – work, family, health, community, spirituality, social life, and finances – we can determine how satisfied we are with each, identify potential stressors, and plan a course of action based on what is truly important to us. In this session you will explore useful tips and actions that can help you regain your sense of balance. Create Your Work-Life Breakthrough is part of the Keys To Success Webinar Series.

     
  • Unleash the Power of Mentoring In your Organization (01:00 PM - 03:00 PM)
    Event Details
    Wednesday, May 20, 2015
    01:00 PM - 03:00 PM
    Online

    Length: 2-hour Live Online Workshop


    A mentor provides professional advice and support. He or she willingly shares knowledge, experience and often personal and professional network contacts. Successful mentoring can help less experienced individuals navigate away from costly mistakes. For a mentor, the relationship provides an opportunity to gain a fresh perspective and the satisfaction from guiding others to professional success. In this two-hour Live Online workshop, learn what it takes to make the launch of your program successful and avoid the challenges that often derail organizational initiatives.

     
  • Building Your Power Team (11:00 AM - 01:00 PM)
    Event Details
    Wednesday, May 20, 2015
    11:00 AM - 01:00 PM
    Online

    Length: 2-hour Live Online Workshop


    Building a team can be both a challenging and productive experience when a leader has the skills to capitalize on the strengths each person brings to the team. Different generations provide diversity and bring a unique mindset, work style, and communication style. Qualifications, skills, and knowledge are definitely important; however, the ability to relate to others, establish rapport and demonstrate a positive attitude can only be determined through an interview. Asking behavior-based questions can help you differentiate candidates and choose the right person for the team. Once each individual is hired, the first 30 days are critical to successful on-boarding, as your team will need to trust you and believe in you in order to follow you.

     
Thursday, May 21, 2015
  • Meetings that Work (11:00 AM - 01:00 PM)
    Event Details
    Thursday, May 21, 2015
    11:00 AM - 01:00 PM
    Online

    Length: 2-hour Live Online Workshop


    This two-hour Live Online workshop is a much needed antidote for any person or organization suffering from poor meetings. By applying Dale Carnegie's principles and by gaining the willing cooperation of others, you become the catalyst for beneficial outcomes for colleagues, customers, managers, and yourself.

     
  • Getting Results Without Authority (12:00 PM - 01:00 PM)
    Event Details
    Thursday, May 21, 2015
    12:00 PM - 01:00 PM
    Online

    Length: 1-hour Live Online Webinar


    Organizations have changed – there is now a mix of top-down authority and work where no single person is always “the boss.” Between matrix organizations, flatter structures, contracting, and outsourcing, success often depends on gaining the cooperation of people and resources that you do not have direct authority over. Great leaders and managers find success through influence and negotiation. They focus first on gaining employees’ respect and trust. They build up credibility through consistent action and leadership. They listen and provide support, thereby laying the groundwork for future support and influence. In this Keys to Success Webinar, you will learn the characteristics you need to have, and actions you need to take, to get maximum results from people who don’t work directly for you. You’ll learn how to influence others by building authentic trust, credibility, and respect, thereby gaining their willing cooperation when you need it most. Getting Results Without Authority is part of the Keys To Success Webinar Series.

     
  • Cultivate Power without Being Intimidating (02:00 PM - 05:00 PM)
    Event Details
    Thursday, May 21, 2015
    02:00 PM - 05:00 PM
    Online

    Length: 3-hour Live Online Workshop


    Part of successful organizational leadership is having the ability to assert the power of your position without intimidating others to the point where they are hesitant to take initiative. For staff members to respect you, they need to feel that you are approachable and able to keep your emotions in check. By applying Dale Carnegie's principles, and by gaining the willing cooperation of others, you become a catalyst for beneficial outcomes for your colleagues, customers, and yourself.

     
  • Cross and Up Selling (12:00 PM - 03:00 PM)
    Event Details
    Thursday, May 21, 2015
    12:00 PM - 03:00 PM
    Online

    Length: 3-hour Live Online Workshop


    Acquiring new customers requires time and effort, but once onboard they create excellent opportunities for cross-selling and up-selling. By asking the right questions and making appropriate suggestions, you can significantly increase their overall purchase level, add revenue to your company’s top-line, and satisfy your client all at the same time. The secret is to uncover your customer’s unarticulated needs, and to offer solutions in a professional and consultative way. In this course you will learn to identify opportunities to delivery more products and services to your customers, and to apply a proven selling process that makes decision-making easy. You will become confident presenting additional buying opportunities and higher-margin alternatives, and your customer will thank you for it.

     
  • Succession Planning for You and Your Managers (12:00 PM - 01:00 PM)
    Event Details
    Thursday, May 21, 2015
    12:00 PM - 01:00 PM
    Online

    Length: 1-hour Live Online Webinar


    Many leaders in key positions are becoming eligible for retirement. There is a great sense of urgency to proactively plan to replace a key talent. The expense and risk associated with bringing in candidates from the outside is high. Compounding this problem, the supply of job-ready replacement candidates is often limited. As HR professionals or managers, if you’re unsure where to begin, or are looking for a fresh approach to speed up the process, this webinar can help.

     
  • Trusted Advisor Bootcamp (02:00 PM - 04:00 PM)
    Event Details
    Thursday, May 21, 2015
    02:00 PM - 04:00 PM
    Online

    Length: 12-hour Live Online Seminar
    Number of sessions: Six 2-hour sessions, held on the same day over six consecutive weeks


    This six-part, twelve-hour Live Online seminar is designed to overcome one of the biggest challenges that shared services (such as HR, IT, Finance and Accounting, as well as consultative sales people) face in organizations today - being viewed as a transactional or commodity resource versus a true business partner. Included are such key elements as: developing rapport and trust, designing solutions that advance stakeholders' strategies, strengthening leadership and influence, managing resistance and conflict, and more.

     
Friday, May 22, 2015
  • Secrets to Leading with Assertiveness (01:00 PM - 02:00 PM)
    Event Details
    Friday, May 22, 2015
    01:00 PM - 02:00 PM
    Online

    Length: 1-hour Live Online Webinar


    In this webinar, you will learn to build on your strengths, advocate for what you need to be successful and use the right language to do so. You will learn strategies to boost your confidence, 10 tips to build assertiveness, and the Dale Carnegie principles of cooperation to influence and effectively lead your team.

     
  • Dream Big, Focus Small: Achieve SMARTER Goals (11:00 AM - 12:00 PM)
    Event Details
    Friday, May 22, 2015
    11:00 AM - 12:00 PM
    Online

    Length: 1-hour Live Online Webinar


    In this fast-paced, one-hour Live Online webinar you will learn how to create such SMARTER goals for personal and professional success. You will see why it is important to both dream big, but then focus small, to overcome common obstacles. And you'll walk away with ten tips that can be key to achieving results and improving your performance.

     
  • Managing Conflict in the Workplace (10:00 AM - 01:00 PM)
    Event Details
    Friday, May 22, 2015
    10:00 AM - 01:00 PM
    Online

    Length: 3-hour Live Online Workshop


    Nothing can destroy productivity, derail projects, and damage your reputation faster than workplace conflict. Whether it smolders just beneath the surface or becomes open warfare, conflict can paralyze your group, department, or the entire organization. And once initiated, the unpleasant task of resolving conflicts falls on your shoulders. Based on the time-tested principles from the new book How to Win Friends and Influence People in the Digital Age, this program prescribes the best approaches for effectively dealing with conflicts, so you can resolve issues while maintaining positive relationships. Learn to diagnose conflict before it intensifies, apply appropriate conflict resolution techniques to specific situations, and remain poised when tension is high.

     
  • Secrets of Motivation (01:00 PM - 03:00 PM)
    Event Details
    Friday, May 22, 2015
    01:00 PM - 03:00 PM
    Online

    Length: 2-hour Live Online Workshop


    To achieve your strategic objectives, you first need to learn what motivates employees to work to their full potential. Secrets of Motivation will teach you how to become a leader who is known for getting results through people. You’ll learn to build effective relationships, encourage commitment, and harness innovation in your work environment.

     
  • Step Up to Leadership (09:00 AM - 12:00 PM)
    Event Details
    Friday, May 22, 2015
    09:00 AM - 12:00 PM
    Online

    Length: 6-hour Live Online Workshop
    Number of sessions: Two 3-hour sessions, held on the same day over two consecutive weeks


    Employees are open to influence and motivation. "If you tell me what to do, I will do it to protect my job. But if you inspire me to do it, I will do it to the best of my ability." Supervisors who understand this simple truth and know how to apply it are the ones who generate results in today's organizations. Great managers develop high-performance teams that get results because they know how to lead a team, not just manage it. This program will smooth your transition from individual contributor to supervisor to leader. You will learn the basics like delegation, time management, and performance appraisal techniques, and gain insights into the more advanced aspects of leadership needed to inspire and motivate teams.

     
Tuesday, May 26, 2015
  • Outstanding Customer Service (04:00 PM - 05:00 PM)
    Event Details
    Tuesday, May 26, 2015
    04:00 PM - 05:00 PM
    Online

    Length: 1-hour Live Online Webinar


    In this interactive, one-hour webinar, you will be given a simple yet effective eight-step process for resolving complaints, as well as some key guidelines to follow in dealing with challenging customers. You will also learn the five approaches to engage customers and build loyalty, and a useful process for gaining customer referrals without being pushy or aggressive.

     
  • Critical Thinking: Tools for Effective Action (11:00 AM - 02:00 PM)
    Event Details
    Tuesday, May 26, 2015
    11:00 AM - 02:00 PM
    Online

    Length: 3-hour Live Online Workshop


    This three-hour Live Online workshop will help you in leading your team to pinpoint opportunities for improvement, brainstorm creatively, logically evaluate options, and make informed decisions that will lead to success. The tools discussed will help you become proactive instead of reactive in the face of problems and move from possibilities to solutions.

     
  • Successful Public Speaking (01:00 PM - 04:00 PM)
    Event Details
    Tuesday, May 26, 2015
    01:00 PM - 04:00 PM
    Online

    Length: 3-hour Live Online Workshop


    Successful Public Speaking uses the foolproof methods of Dale Carnegie to turn the participant from a nervous novice into a confident presenter. Dale Carnegie believed that public speaking is a skill to be learned, not an inborn trait. He validated that belief year after year by turning out the most accomplished speakers in the world. In this session, participants will learn the very same skills that Dale Carnegie himself used to create generations of politicians, community leaders, and successful business people. To master the art of public speaking learners need to eliminate discomfort and boost confidence, and understand the key elements of opening, message delivery, closing, and question and answer.

     
  • Leading Across Generations (10:00 AM - 12:00 PM)
    Event Details
    Tuesday, May 26, 2015
    10:00 AM - 12:00 PM
    Online

    Length: 2-hour Live Online Workshop


    Leading a team of diverse generations can be an incredibly rich and productive experience when you have the skills in place to capitalize on the strengths of each generation. This program provides insights and tools to help you turn the attitudes and skills each generation brings to the table into powerful performance drivers. You will learn the approaches that will most often help you lead members of each generation, resulting in an engaging and productive work environment for everyone.




     
  • Kickoff to the Dale Carnegie Live Online Experience (11:00 AM - 11:30 AM)
    Event Details
    Tuesday, May 26, 2015
    11:00 AM - 11:30 AM
    Online

    Length: 30-minute Live Online Presentation


    Our online learning environment is designed to be engaging, interesting, informative, and above all, interactive. We want your experience to be great, so that you can apply useful Dale Carnegie principles in your work and personal life. This FREE, 30-minute, interactive session introduces you to the Live Online experience, tests your audio connection, and teaches you how to use the many learning tools used in Dale Carnegie Digital webinars, workshops, and seminars.

     
Wednesday, May 27, 2015
  • Attitudes for Service (01:00 PM - 04:00 PM)
    Event Details
    Wednesday, May 27, 2015
    01:00 PM - 04:00 PM
    Online

    Length: 3-hour Live Online Workshop


    Customer service is a significant part of the entire customer experience. By applying key principles to strengthen relationships and by maintaining your attitude and professionalism in all customer service situations, you and your organization can differentiate yourselves from the competition. In this Live Online workshop, you will discuss taking 100% responsibility for customer service. Each time an internal or external customer comes into contact with you, your attitude is showing. You will apply Dale Carnegie principles and identify ways to maintain a friendly, low pressure and high service environment that makes customers want to come back to you in the future.

     
  • How to Cold Call and Build New Customers (02:00 PM - 05:00 PM)
    Event Details
    Wednesday, May 27, 2015
    02:00 PM - 05:00 PM
    Online

    Length: 3-hour Live Online Workshop


    Cold calling has never been tougher. As soon as the prospect figures out you're a sales person the immediate responses are "no budget," "we're in a purchasing freeze", or "call me in six months if things are any better."But we all know that there is always money available to buy something that provides real value to the prospect. The trick is to get your value proposition in front of the prospect in such a compelling way that you turn off the automatic "no" response.

     
  • Transforming Customer Complaints into Opportunities (12:00 PM - 03:00 PM)
    Event Details
    Wednesday, May 27, 2015
    12:00 PM - 03:00 PM
    Online

    Length: 3-hour Live Online Workshop


    This 3-hour Live Online workshop provides useful strategies and guidelines for successfully resolving customer complaints. Using the Restore and Retain Equation can help turn a complaint into an opportunity to create a loyal customer. Cross and up selling opportunities can result from a well-handled complaint. Finally, examining root causes of your common complaints can help you find ways to reduce or eliminate them. By effectively resolving complaints you can reduce stress, build relationships, and improve customer loyalty and retention.

     
  • Present Complex Information (12:00 PM - 01:00 PM)
    Event Details
    Wednesday, May 27, 2015
    12:00 PM - 01:00 PM
    Online

    Length: 1-hour Live Online Webinar


    In this interactive, one-hour webinar, you will focus on how to better present on topics you know well but your audience considers complex or full of new information. The key is to plan out the best approach for listeners so that they can more easily receive the information. Sequencing information in a logical way and in manageable chunks helps them stay engaged, and analogies can be a critical tool for connecting with what your audience already understands. You'll walk away with other best practices for support materials, visuals, and presentation delivery that will help you plan for your next presentation.

     
  • Goal Setting and Accountability (03:00 PM - 05:00 PM)
    Event Details
    Wednesday, May 27, 2015
    03:00 PM - 05:00 PM
    Online

    Length: 2-hour Live Online Workshop


    Successful leaders and managers take an active role in goal setting and hold their people accountable. But doing so in a supportive way is critical for the members of the team to feel that what they do makes a difference, keep engagement levels high, and ultimately achieve optimal results. This two-hour Live Online workshop will help you instill in your team the importance of individual, team, and development goals, and create a culture of high performance. You will learn tips to build employee engagement that drives positive outcomes, and best practices for holding individuals and teams accountable to the agreed upon goals.




     
Thursday, May 28, 2015
  • Compelling Sales Presentations (02:00 PM - 05:00 PM)
    Event Details
    Thursday, May 28, 2015
    02:00 PM - 05:00 PM
    Online

    Length: 3-hour Live Online Workshop


    This 3-hour Live Online workshop is designed for sales people who want to increase their close rates through more effective presentations. The program provides an overview and flow of a sales presentation and highlights the ideas that people need to know and practice to get started. In addition to sales presentations, it emphasizes how we should present ourselves in any situation. It is especially useful for people involved in consultative selling.

     
  • Managing Customer Expectations (03:00 PM - 06:00 PM)
    Event Details
    Thursday, May 28, 2015
    03:00 PM - 06:00 PM
    Online

    Length: 3-hour Live Online Workshop


    It is a simple truth: customers continue to do business with organizations that deliver on what they promise and who have treated them fairly. You have far more potential to develop long lasting relationships and future business success by managing customer expectations in a consistent way. In this session, you examine ways that you can exceed your customers’ expectations by setting, monitoring, and influencing their expectations. You start by determining their initial expectations and the reasons for each. Then you proactively set realistic expectations with the customer, leverage sure-fire ways to exceed them, and follow an ongoing and consistent process to manage customer expectations in the future.


     

     
  • Present with Impact (04:00 PM - 05:00 PM)
    Event Details
    Thursday, May 28, 2015
    04:00 PM - 05:00 PM
    Online

    Length: 1-hour Live Online Webinar


    A presentation is one of the most important tools a professional has for getting things done and influencing others. Whether you are persuading colleagues, selling to a client, energizing a team, or recommending an idea to senior leaders, an effective presentation can be the difference between your success and failure. This interactive, one-hour webinar will help you focus on the visual, vocal, and verbal components of presentation delivery so that your message has the intended impact on your audience.

     
  • Delegation (10:00 AM - 01:00 PM)
    Event Details
    Thursday, May 28, 2015
    10:00 AM - 01:00 PM
    Online

    Length: 3-hour Live Online Workshop


    In order to be a truly effective manager, you must be comfortable delegating work and ensuring your employees are accountable for delivery. With a fine line between delegating and "dumping", it is important to follow specific steps that make assignments clear and create a sense of ownership among team members while also maintaining overall control. Effective delegation helps develop individuals and achieve specific organizational outcomes. Learn how to identify who is ready for delegation using a reliable and collaborative process, and become prepared to determine "who will do what, when, and to what standard?" in your day-to-day role.

     
  • Overcoming Workplace Negativity with Enthusiasm (12:00 PM - 03:00 PM)
    Event Details
    Thursday, May 28, 2015
    12:00 PM - 03:00 PM
    Online

    Length: 3-hour Live Online Workshop


    Negative attitudes spread to the point where they eventually affect performance and decision-making. That's the bad news. The good news is that enthusiasm and positive attitudes spread just as quickly and affect performance just as much -- in the right direction. Overcoming Workplace Negativity with Enthusiasm is a live online program that will show you how to use Dale Carnegie's proven ways to prevent the naysayers, whiners and downers from robbing you and your group of the energy to succeed. In just 3 hours, you'll learn specific techniques for dealing with that burned-out feeling so that you can lead with confidence and enthusiasm. Take a positive step toward success right now.

     
  • Build a High Performing Virtual Team (12:00 PM - 01:00 PM)
    Event Details
    Thursday, May 28, 2015
    12:00 PM - 01:00 PM
    Online

    Length: 1-hour Live Online Webinar


    What does it take to build and manage a successful virtual team? Dispersed workforces are today's norm, and while virtual teams can be similar to traditional ones, leaders can no longer rely on only face-to-face communication and team building methods to build a productive virtual team. The digital age is changing the way we work, play, communicate and think. It is an exciting frontier that rewards those that step up to the challenge and develop new levels of competence. While it may seem difficult to keep pace with technological changes, the abundance of new, user-friendly tools actually make it easier to lead and collaborate across distance than ever before. This Live Online webinar introduces the tools, attitudes and actions leaders need to encourage maximum performance in team members.




     
Friday, May 29, 2015
  • Analyze Problems and Make Decisions (12:00 PM - 03:00 PM)
    Event Details
    Friday, May 29, 2015
    12:00 PM - 03:00 PM
    Online

    Length: 3-hour Live Online Workshop


    This 3-hour Live Online workshop highlights several different problem solving tools and methods for gathering and analyzing data to make the process efficient and interactive. Decisions often need to be made quickly or under pressure which can lead to stress on individuals and teams. Learn to apply practical principles that can minimize stress that impedes sound decision-making.

     
  • Present to Persuade (03:00 PM - 04:00 PM)
    Event Details
    Friday, May 29, 2015
    03:00 PM - 04:00 PM
    Online

    Length: 1-hour Live Online Webinar


    If you ever needed to persuade others through a presentation, you know there area a host of challenges to doing so effectively. By putting yourself in the listener's situation, a presenter can more easily see the audience's point of view and appeal to their interests. It is also critical that you have a message that is clear, concise, and easy to understand. In this interactive, one-hour webinar you will learn a proven structure for organizing a persuasive presentation, identify ways to use audience-appropriate evidence, and learn other best practice tips for presenting to persuade.

     
  • Coaching for Improved Performance (01:00 PM - 03:00 PM)
    Event Details
    Friday, May 29, 2015
    01:00 PM - 03:00 PM
    Online

    Length: 2-hour Live Online Workshop


    This workshop provides effective coaching techniques and other tools to help close the gap between expected performance and actual results. After completing this session, participants will coach for improved performance by following a step-by-step process and use the appraisal meeting to focus on future growth and training for others.

     
  • Appeal to Buyer Motives to Close More Sales (02:00 PM - 03:00 PM)
    Event Details
    Friday, May 29, 2015
    02:00 PM - 03:00 PM
    Online

    Length: 1-hour Live Online Webinar


    In this interactive, one-hour webinar, you will learn how to gain commitment more easily by conducting the early phases of the sale skillfully. Over-emphasis on closing can feel like a manipulative technique to the buyer and can strain the relationship. The key is to build the relationship throughout the sales process by appealing to buyer emotions and motives. Doing so will improve close ratios and lead to more successful sales.

     
  • Lead Change Effectively (10:00 AM - 12:00 PM)
    Event Details
    Friday, May 29, 2015
    10:00 AM - 12:00 PM
    Online

    Length: 2-hour Live Online Workshop


    In this two-hour Live Online workshop we will examine the challenges of change leadership and the mistakes that often result. We will incorporate principles for leading organizational change, leading individuals during times of change, and managing our own reactions to change. Out of this discussion, you will create a draft of a change leadership plan. By creating and following through on this plan, you can take a more organized approach to leading organizational change.

     
Monday, June 08, 2015
  • Transforming Customer Complaints into Opportunities (09:00 AM - 12:00 PM)
    Event Details
    Monday, June 08, 2015
    09:00 AM - 12:00 PM
    Online

    Length: 3-hour Live Online Workshop


    This 3-hour Live Online workshop provides useful strategies and guidelines for successfully resolving customer complaints. Using the Restore and Retain Equation can help turn a complaint into an opportunity to create a loyal customer. Cross and up selling opportunities can result from a well-handled complaint. Finally, examining root causes of your common complaints can help you find ways to reduce or eliminate them. By effectively resolving complaints you can reduce stress, build relationships, and improve customer loyalty and retention.

     
Tuesday, June 23, 2015
  • Transforming Customer Complaints into Opportunities (02:00 PM - 05:00 PM)
    Event Details
    Tuesday, June 23, 2015
    02:00 PM - 05:00 PM
    Online

    Length: 3-hour Live Online Workshop


    This 3-hour Live Online workshop provides useful strategies and guidelines for successfully resolving customer complaints. Using the Restore and Retain Equation can help turn a complaint into an opportunity to create a loyal customer. Cross and up selling opportunities can result from a well-handled complaint. Finally, examining root causes of your common complaints can help you find ways to reduce or eliminate them. By effectively resolving complaints you can reduce stress, build relationships, and improve customer loyalty and retention.

     
 
 

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