Igniting Workplace Enthusiasm
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Events

Tuesday, April 01, 2014
  • Overcoming Workplace Negativity with Enthusiasm (10:00 AM - 01:00 PM)
    Event Details
    Tuesday, April 01, 2014
    10:00 AM - 01:00 PM
    Online

    Negative attitudes spread to the point where they eventually affect performance and decision-making. That's the bad news. The good news is that enthusiasm and positive attitudes spread just as quickly and affect performance just as much -- in the right direction. Overcoming Workplace Negativity with Enthusiasm is a live online program that will show you how to use Dale Carnegie's proven ways to prevent the naysayers, whiners and downers from robbing you and your group of the energy to succeed. In just 3 hours, you'll learn specific techniques for dealing with that burned-out feeling so that you can lead with confidence and enthusiasm. Take a positive step toward success right now.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • Compelling Sales Presentations (09:00 AM - 12:00 PM)
    Event Details
    Tuesday, April 01, 2014
    09:00 AM - 12:00 PM
    Online

    Dale Carnegie Digital and Jeffrey Gitomer join forces to create a dynamic sales presentations program designed for sales professionals who need to ramp up their closing ratios. This live on-line program is a blend of time tested Dale Carnegie presentation principles and sales methodologies; and the knowledge and expertise of sales authority and author, Jeffrey Gitomer. The program is designed to accelerate skills for both online and face-to-face presentations. In this dynamic session, you will learn strategies to transfer your message and get others to listen to you; how to make the most of your personality, voice, and body language in your sales presentation; when to end and ask for the sale to close the deal. Most importantly, you will reignite your confidence and passion for your product.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • Leading Virtual Teams (02:00 PM - 05:00 PM)
    Event Details
    Tuesday, April 01, 2014
    02:00 PM - 05:00 PM
    Online

    Overall, virtual teams are very similar to traditional face-to-face teams. After all, people are people. We may communicate today with different tools and greater speed, but Dale Carnegie's advice on how to communicate, lead and work efficiently remains priceless across the ages. This two-session Live Online workshop will help equip leaders with the knowledge and skills necessary to lead virtual teams to new levels of effectiveness.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
Wednesday, April 02, 2014
  • Successful Public Speaking (12:00 PM - 03:00 PM)
    Event Details
    Wednesday, April 02, 2014
    12:00 PM - 03:00 PM
    Online

    Successful Public Speaking uses the foolproof methods of Dale Carnegie to turn the participant from a nervous novice into a confident presenter. Dale Carnegie believed that public speaking is a skill to be learned, not an inborn trait. He validated that belief year after year by turning out the most accomplished speakers in the world. In this session, participants will learn the very same skills that Dale Carnegie himself used to create generations of politicians, community leaders, and successful business people. To master the art of public speaking learners need to eliminate discomfort and boost confidence, and understand the key elements of opening, message delivery, closing, and question and answer.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • Performance Reviews That Motivate (02:00 PM - 03:00 PM)
    Event Details
    Wednesday, April 02, 2014
    02:00 PM - 03:00 PM
    Online

    Let's face it. We don't often think that "performance review" and "motivation" belong in the same sentence. Performance reviews can cause anxiety in the associates being appraised and the manager responsible for conducting them. An effective performance review can be an opportunity for honest, open conversation about positive and negative results. It can inspire and engage people when it is focused on plans for the future. By setting expectations and helping associates to create achievable targets well in advance, then coaching and providing adequate feedback throughout the year, performance management becomes part of the culture rather than a dreaded annual event. People support what they help to create. Very few people are motivated by criticism. In this fast-paced webinar, explore ways to conduct RAVE performance reviews and plan your performance conversations so that staff members feel encouraged, inspired and ready to exceed expectations. Performance Reviews that Motivate is part of the Keys To Success Webinar Series.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • How to Disagree without Damaging Relationships (12:00 PM - 01:00 PM)
    Event Details
    Wednesday, April 02, 2014
    12:00 PM - 01:00 PM
    Online

    Disagreements are not only inevitable but a natural dynamic between people. Left unresolved, they can waste time and energy, create tension in relationships, and negatively impact productivity and happiness. In this webinar, you will gain insights into your personality and reactions when dealing with differences of opinions surrounding your "hot buttons." You'll be able to give others the benefit of the doubt and use a formula to disagree agreeably with others. Disagreeing in an agreeable way promotes peaceful, positive outcomes.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • Step Up to Leadership (01:00 PM - 04:00 PM)
    Event Details
    Wednesday, April 02, 2014
    01:00 PM - 04:00 PM
    Online

    Employees are open to influence and motivation. "If you tell me what to do, I will do it to protect my job. But if you inspire me to do it, I will do it to the best of my ability." Supervisors who understand this simple truth and know how to apply it are the ones who generate results in today's organizations. Great managers develop high-performance teams that get results because they know how to lead a team, not just manage it. This program will smooth your transition from individual contributor to supervisor to leader. You will learn the basics like delegation, time management, and performance appraisal techniques, and gain insights into the more advanced aspects of leadership needed to inspire and motivate teams.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
Thursday, April 03, 2014
  • Managing Workplace Stress (11:00 AM - 02:00 PM)
    Event Details
    Thursday, April 03, 2014
    11:00 AM - 02:00 PM
    Online

    The list of stress factors in today's world grows longer every day. People react differently to living in this pressure cooker. Some become aggressive while others become passive or just shut down altogether. Regardless of the reaction, the results are the same – personal and organizational productivity grind to a halt, creativity dies, and momentum vanishes. Now you can do something about the destructive forces of stress in the workplace. Learn to assess your current reactions to stress so that you can stop worrying and start working up to your full potential.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • Marshall Goldsmith - What Got You Here Won't Get You There (10:00 AM - 01:00 PM)
    Event Details
    Thursday, April 03, 2014
    10:00 AM - 01:00 PM
    Online

    Dale Carnegie Digital® is excited to partner with Marshall Goldsmith to make one of the most effective management development methodologies accessible, convenient, live and online! Experience the merging of our world-renowned training and that of leadership development expert, executive coach and author, Marshall Goldsmith from his New York Times best seller and Wall Street Journal #1 business book, What Got You Here Won’t Get You There. This dynamic session will help you identify and overcome 20 of the most common interpersonal challenges often found in leadership behavior. You’ll learn a seven-step method to get rid of bad habits, or make adjustments to habits you want to change. You’ll apply a variety of methods to gain feedback and practice feed forward- a simple yet powerful process that turns feedback into productive action. Seminar Bonus: All participants receive a free copy of the best-selling book, What Got You Here Won’t Get You There by Marshall Goldsmith.For domestic shipping please allow at least 5- 7 business days for receipt of the Marshall Goldsmith book from time registered for this course. For international participants, please allow at least 7-10 business days shipping from time registered for this course.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • Kickoff to Online Learning: Maximize Your Online Learning (02:00 PM - 02:30 PM)
    Event Details
    Thursday, April 03, 2014
    02:00 PM - 02:30 PM
    Online

    Our online learning environment is designed to be engaging, interesting, informative, and above all, interactive. We want your experience to be great, so that you can apply useful Dale Carnegie principles in your work and personal life. This FREE, 30-minute, interactive session introduces you to the Live Online experience, tests your audio connection, and teaches you how to use the many learning tools used in Dale Carnegie Digital webinars, workshops, and seminars.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • Time Management (12:00 PM - 03:00 PM)
    Event Details
    Thursday, April 03, 2014
    12:00 PM - 03:00 PM
    Online

    Do you feel like a virtual prisoner to an endless flow of e-mails, voice messages, meetings, projects, and documents that all demand your immediate attention? Do you find yourself getting stressed out by unrealistic demands and expectations from multiple sources? Does it seem like you're constantly swimming against the tide? If so, then it's time to change your perspective and take control. This seminar offers practical techniques to help you focus on results, not tasks. Undo destructive habits and consciously choose to establish healthy, productive habits that yield long term benefits. You'll learn how to lock out mental distractions so that you can eliminate time wasters and concentrate on your priorities.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • Strategic Planning Essentials: Prepare for Future Success (02:00 PM - 05:00 PM)
    Event Details
    Thursday, April 03, 2014
    02:00 PM - 05:00 PM
    Online

    Most of us do not need to be convinced about the importance of planning. Research and anecdotal examples abound describing organizations that have thrived or failed due to adequate or inadequate planning. But success takes more than planning - it requires new ways of thinking about who we are as organizations. You can either create your own destiny or be at the mercy of the moment. In this three-hour Live Online workshop, participants will learn the essentials of strategic planning and prepare their organization for future success.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
Friday, April 04, 2014
  • Cultivate Power without Being Intimidating (10:00 AM - 01:00 PM)
    Event Details
    Friday, April 04, 2014
    10:00 AM - 01:00 PM
    Online

    Part of successful organizational leadership is having the ability to assert the power of your position without intimidating others to the point where they are hesitant to take initiative. For staff members to respect you, they need to feel that you are approachable and able to keep your emotions in check. By applying Dale Carnegie's principles, and by gaining the willing cooperation of others, you become a catalyst for beneficial outcomes for your colleagues, customers, and yourself.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • Attitudes for Service (02:00 PM - 05:00 PM)
    Event Details
    Friday, April 04, 2014
    02:00 PM - 05:00 PM
    Online

    Customer service is a significant part of the entire customer experience. By applying key principles to strengthen relationships and by maintaining your attitude and professionalism in all customer service situations, you and your organization can differentiate yourselves from the competition. In this Live Online workshop, you will discuss taking 100% responsibility for customer service. Each time an internal or external customer comes into contact with you, your attitude is showing. You will apply Dale Carnegie principles and identify ways to maintain a friendly, low pressure and high service environment that makes customers want to come back to you in the future.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
Monday, April 07, 2014
  • How to Cold Call and Build New Customers (10:00 AM - 01:00 PM)
    Event Details
    Monday, April 07, 2014
    10:00 AM - 01:00 PM
    Online

    Cold calling has never been tougher. As soon as the prospect figures out you're a sales person the immediate responses are "no budget," "we're in a purchasing freeze", or "call me in six months if things are any better."But we all know that there is always money available to buy something that provides real value to the prospect. The trick is to get your value proposition in front of the prospect in such a compelling way that you turn off the automatic "no" response.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • Coaching for Improved Performance (03:00 PM - 05:00 PM)
    Event Details
    Monday, April 07, 2014
    03:00 PM - 05:00 PM
    Online

    This workshop provides effective coaching techniques and other tools to help close the gap between expected performance and actual results. After completing this session, participants will coach for improved performance by following a step-by-step process and use the appraisal meeting to focus on future growth and training for others.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • Present with Impact (01:00 PM - 02:00 PM)
    Event Details
    Monday, April 07, 2014
    01:00 PM - 02:00 PM
    Online

    A presentation is one of the most important tools a professional has for getting things done and influencing others. Whether you are persuading colleagues, selling to a client, energizing a team, or recommending an idea to senior leaders, an effective presentation can be the difference between your success and failure. This interactive, one-hour webinar will help you focus on the visual, vocal, and verbal components of presentation delivery so that your message has the intended impact on your audience.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
Tuesday, April 08, 2014
  • Kickoff to Online Learning: Maximize Your Online Learning (09:00 AM - 09:30 AM)
    Event Details
    Tuesday, April 08, 2014
    09:00 AM - 09:30 AM
    Online

    Our online learning environment is designed to be engaging, interesting, informative, and above all, interactive. We want your experience to be great, so that you can apply useful Dale Carnegie principles in your work and personal life. This FREE, 30-minute, interactive session introduces you to the Live Online experience, tests your audio connection, and teaches you how to use the many learning tools used in Dale Carnegie Digital webinars, workshops, and seminars.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • Negotiations: A Human Relations Approach (11:00 AM - 01:00 PM)
    Event Details
    Tuesday, April 08, 2014
    11:00 AM - 01:00 PM
    Online

    Applying a proven negotiations process helps people know where they are going and how to plan for success. In this two-hour workshop, you will learn techniques such as building rapport; analyzing the actions, needs, and agendas of all parties; using effective strategies such as presenting alternatives; bargaining in good faith; and finalizing agreements so that everyone "wins" something they want. By doing so you will be able to gain cooperation and increase the likelihood that future interactions will be positive.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • How to Communicate with Diplomacy and Tact - Live Online (01:00 PM - 04:00 PM)
    Event Details
    Tuesday, April 08, 2014
    01:00 PM - 04:00 PM
    Online

    Have you ever been awed by people who always seem to know what to say and how to say it in any situation? They have mastered the art of communicating with diplomacy, tact, and confidence. This is perhaps the single most import skill to influence people and drive results. Learn how to determine if your image is sending the wrong message and gain a flexible communication style with an awareness of your word choices, tone, and body language. Develop the skills to disagree agreeably, communicate more effectively through active listening, and control your own "hot buttons" – right from your own desk!


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
Wednesday, April 09, 2014
  • Secrets to Leading with Assertiveness (02:00 PM - 03:00 PM)
    Event Details
    Wednesday, April 09, 2014
    02:00 PM - 03:00 PM
    Online

    In this webinar, you will learn to build on your strengths, advocate for what you need to be successful and use the right language to do so. You will learn strategies to boost your confidence, 10 tips to build assertiveness, and the Dale Carnegie principles of cooperation to influence and effectively lead your team.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • Present Complex Information (12:00 PM - 01:00 PM)
    Event Details
    Wednesday, April 09, 2014
    12:00 PM - 01:00 PM
    Online

    In this interactive, one-hour webinar, you will focus on how to better present on topics you know well but your audience considers complex or full of new information. The key is to plan out the best approach for listeners so that they can more easily receive the information. Sequencing information in a logical way and in manageable chunks helps them stay engaged, and analogies can be a critical tool for connecting with what your audience already understands. You'll walk away with other best practices for support materials, visuals, and presentation delivery that will help you plan for your next presentation.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • How to Win Friends and Influence Business People - Live Online (09:00 AM - 12:00 PM)
    Event Details
    Wednesday, April 09, 2014
    09:00 AM - 12:00 PM
    Online

    For 100 years, professionals have turned to Dale Carnegie's powerful books and winning interactive seminars to help them reach new levels of professional and personal success. His name is synonymous with How to Win Friends and Influence People – setting the standard for interpersonal effectiveness –with tenets that are as valid now as when the book was first written. Learn to achieve results by communicating professionally and confidently in business situations. Become effective expressing your ideas in ways that are heard, and help you generate enthusiasm from managers, co-workers, staff, and clients.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
Thursday, April 10, 2014
  • Transforming Customer Complaints into Opportunities (09:00 AM - 12:00 PM)
    Event Details
    Thursday, April 10, 2014
    09:00 AM - 12:00 PM
    Online

    This three-hour Live Online workshop provides useful strategies and guidelines for successfully resolving customer complaints. Using the Recovery Formula can help turn a complaint into an opportunity to create a loyal customer. Cross and up selling opportunities can result from a well handled complaint. Finally, examining root causes of your common complaint can help you find ways to reduce or eliminate them. By effectively resolving complaints you can reduce stress, build relationships, and improve customer loyalty and retention.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • Powerful Conversations to Engage Your Workforce (01:00 PM - 02:00 PM)
    Event Details
    Thursday, April 10, 2014
    01:00 PM - 02:00 PM
    Online

    Great conversationalists are able to find connections with others by asking the right questions and learning team members' likes and dislikes. As a result of these relationships, trust is formed and teamwork comes more naturally. In this fast-paced webinar, you will hone the skills needed to have powerful conversations that will improve professional relationships, build trust, and get real results.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • A Manager’s Guide to Sustainable Employee Engagement (01:00 PM - 03:00 PM)
    Event Details
    Thursday, April 10, 2014
    01:00 PM - 03:00 PM
    Online

    This two-hour, Live Online workshop provides powerful tools to help you attain, sustain, and maintain employee engagement by cultivating positive relationships. Join us to assess your own level of engagement and learn which of your team members are actively engaged. Backed by the latest research, we'll take a closer look at the intangible levers that motivate employees. You'll use the Dale Carnegie Engagement Self-Assessment along with Bob Kelleher's Assessing Employees tool, an innovative approach to understanding employees' talents to help you develop them more effectively. You'll then explore Bob Kelleher's Seven Motivators Resource Tool to discover primary and secondary motivational drivers for each team member and develop ideas for better engaging them based on the results. In short, Dale Carnegie Digital and Bob Kelleher will give you a practical engagement roadmap sure to transform your culture and create a win-win situation for employees, organizations, and customers.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
Friday, April 11, 2014
  • Delegation (01:00 PM - 04:00 PM)
    Event Details
    Friday, April 11, 2014
    01:00 PM - 04:00 PM
    Online

    In order to be a truly effective manager, you must be comfortable delegating work and ensuring your employees are accountable for delivery. With a fine line between delegating and "dumping", it is important to follow specific steps that make assignments clear and create a sense of ownership among team members while also maintaining overall control. Effective delegation helps develop individuals and achieve specific organizational outcomes. Learn how to identify who is ready for delegation using a reliable and collaborative process, and become prepared to determine "who will do what, when, and to what standard?" in your day-to-day role.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • Virtual Meetings that Engage (12:00 PM - 01:00 PM)
    Event Details
    Friday, April 11, 2014
    12:00 PM - 01:00 PM
    Online

    In this fast paced, interactive webinar you'll learn to use activities to energize your next online meeting. This webinar will help identify what's unique about running an online meeting and what's needed to make it an interactive experience. It answers these questions: How will you generate participation and build cooperation? What activities will keep the team members engaged? What online tools are available to help stay focused and on time? Activities and energizers for online meetings is an engaging answer. This session covers the three components of an effective online meeting leadership strategy: pre-meeting planning, managing the meeting, and post-meeting follow-up. You'll experience meeting activities and analyze the online tools used to make them energizing. A handout is included that provides technical tips and meeting checklists. Virtual Meetings that Engage is part of the Keys To Success webinar series.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
Monday, April 14, 2014
  • Cultivate Power without Being Intimidating (02:00 PM - 05:00 PM)
    Event Details
    Monday, April 14, 2014
    02:00 PM - 05:00 PM
    Online

    Part of successful organizational leadership is having the ability to assert the power of your position without intimidating others to the point where they are hesitant to take initiative. For staff members to respect you, they need to feel that you are approachable and able to keep your emotions in check. By applying Dale Carnegie's principles, and by gaining the willing cooperation of others, you become a catalyst for beneficial outcomes for your colleagues, customers, and yourself.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • Cross and Up Selling (10:00 AM - 01:00 PM)
    Event Details
    Monday, April 14, 2014
    10:00 AM - 01:00 PM
    Online

    Acquiring new customers requires time and effort, but once onboard they create excellent opportunities for cross-selling and up-selling. By asking the right questions and making appropriate suggestions, you can significantly increase their overall purchase level, add revenue to your company’s top-line, and satisfy your client all at the same time. The secret is to uncover your customer’s unarticulated needs, and to offer solutions in a professional and consultative way. In this course you will learn to identify opportunities to delivery more products and services to your customers, and to apply a proven selling process that makes decision-making easy. You will become confident presenting additional buying opportunities and higher-margin alternatives, and your customer will thank you for it.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • Remember Names to Build Better Professional Relationships (11:00 AM - 12:00 PM)
    Event Details
    Monday, April 14, 2014
    11:00 AM - 12:00 PM
    Online

    In this Keys to Success Webinar, you will learn techniques to help you remember names when you need them. They are the basis for being able to more effectively grow and tap into your network of contacts. Find out which tools and formulas you can use that will help you remember the name of just about any person you will ever meet!


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • Strategic Planning Essentials: Prepare for Future Success (09:00 AM - 12:00 PM)
    Event Details
    Monday, April 14, 2014
    09:00 AM - 12:00 PM
    Online

    Most of us do not need to be convinced about the importance of planning. Research and anecdotal examples abound describing organizations that have thrived or failed due to adequate or inadequate planning. But success takes more than planning - it requires new ways of thinking about who we are as organizations. You can either create your own destiny or be at the mercy of the moment. In this three-hour Live Online workshop, participants will learn the essentials of strategic planning and prepare their organization for future success.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
Tuesday, April 15, 2014
  • Disagree Agreeably (05:00 PM - 06:00 PM)
    Event Details
    Tuesday, April 15, 2014
    05:00 PM - 06:00 PM
    Online

    Left unresolved, disagreements with others can waste time and energy, and also negatively impact productivity. For many, the normal reaction is to avoid disagreements in order to maintain a peaceful work environment. Yet we can gain so much from those with whom we disagree if we can learn to view these situations as learning opportunities, and deal with them in an agreeable and professional way. In this webinar, you will gain insights into your personality and reactions when dealing with differences of opinion surrounding your "hot buttons." You will learn to give others the benefit of the doubt and how to practice expressing yourself in a way that promotes acceptance, agreeable outcomes, and improved productivity.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • Goal Setting and Accountability (02:00 PM - 04:00 PM)
    Event Details
    Tuesday, April 15, 2014
    02:00 PM - 04:00 PM
    Online

    In this interactive, two-hour sales leadership workshop, you will learn how to instill your sales team the importance of production and development goals and create a culture of high performance. You will learn tips to build employee engagement that drives positive sales outcomes, and best practices for holding individuals and teams accountable to the agreed upon goals.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • Step Up to Leadership (10:00 AM - 01:00 PM)
    Event Details
    Tuesday, April 15, 2014
    10:00 AM - 01:00 PM
    Online

    Employees are open to influence and motivation. "If you tell me what to do, I will do it to protect my job. But if you inspire me to do it, I will do it to the best of my ability." Supervisors who understand this simple truth and know how to apply it are the ones who generate results in today's organizations. Great managers develop high-performance teams that get results because they know how to lead a team, not just manage it. This program will smooth your transition from individual contributor to supervisor to leader. You will learn the basics like delegation, time management, and performance appraisal techniques, and gain insights into the more advanced aspects of leadership needed to inspire and motivate teams.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • Lead Change Effectively (11:00 AM - 01:00 PM)
    Event Details
    Tuesday, April 15, 2014
    11:00 AM - 01:00 PM
    Online

    In this two-hour Live Online workshop we will examine the challenges of change leadership and the mistakes that often result. We will incorporate principles for leading organizational change, leading individuals during times of change, and managing our own reactions to change. Out of this discussion, you will create a draft of a change leadership plan. By creating and following through on this plan, you can take a more organized approach to leading organizational change.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
Wednesday, April 16, 2014
  • Leading Across Generations (01:00 PM - 03:00 PM)
    Event Details
    Wednesday, April 16, 2014
    01:00 PM - 03:00 PM
    Online

    Leading a team of diverse generations can be an incredibly rich and productive experience when you have the skills in place to capitalize on the strengths of each generation. This program provides insights and tools to help you turn the attitudes and skills each generation brings to the table into powerful performance drivers. You will learn the approaches that will most often help you lead members of each generation, resulting in an engaging and productive work environment for everyone.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • Marshall Goldsmith - What Got You Here Won't Get You There (02:00 PM - 05:00 PM)
    Event Details
    Wednesday, April 16, 2014
    02:00 PM - 05:00 PM
    Online

    Dale Carnegie Digital® is excited to partner with Marshall Goldsmith to make one of the most effective management development methodologies accessible, convenient, live and online! Experience the merging of our world-renowned training and that of leadership development expert, executive coach and author, Marshall Goldsmith from his New York Times best seller and Wall Street Journal #1 business book, What Got You Here Won’t Get You There. This dynamic session will help you identify and overcome 20 of the most common interpersonal challenges often found in leadership behavior. You’ll learn a seven-step method to get rid of bad habits, or make adjustments to habits you want to change. You’ll apply a variety of methods to gain feedback and practice feed forward- a simple yet powerful process that turns feedback into productive action. Seminar Bonus: All participants receive a free copy of the best-selling book, What Got You Here Won’t Get You There by Marshall Goldsmith.For domestic shipping please allow at least 5- 7 business days for receipt of the Marshall Goldsmith book from time registered for this course. For international participants, please allow at least 7-10 business days shipping from time registered for this course.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • Meetings that Work (01:00 PM - 03:00 PM)
    Event Details
    Wednesday, April 16, 2014
    01:00 PM - 03:00 PM
    Online

    This two-hour Live Online workshop is a much needed antidote for any person or organization suffering from poor meetings. By applying Dale Carnegie's principles and by gaining the willing cooperation of others, you become the catalyst for beneficial outcomes for colleagues, customers, managers, and yourself.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
Thursday, April 17, 2014
  • Attitudes for Service (09:00 AM - 12:00 PM)
    Event Details
    Thursday, April 17, 2014
    09:00 AM - 12:00 PM
    Online

    Customer service is a significant part of the entire customer experience. By applying key principles to strengthen relationships and by maintaining your attitude and professionalism in all customer service situations, you and your organization can differentiate yourselves from the competition. In this Live Online workshop, you will discuss taking 100% responsibility for customer service. Each time an internal or external customer comes into contact with you, your attitude is showing. You will apply Dale Carnegie principles and identify ways to maintain a friendly, low pressure and high service environment that makes customers want to come back to you in the future.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • Kickoff to Online Learning: Maximize Your Online Learning (10:00 AM - 10:30 AM)
    Event Details
    Thursday, April 17, 2014
    10:00 AM - 10:30 AM
    Online

    Our online learning environment is designed to be engaging, interesting, informative, and above all, interactive. We want your experience to be great, so that you can apply useful Dale Carnegie principles in your work and personal life. This FREE, 30-minute, interactive session introduces you to the Live Online experience, tests your audio connection, and teaches you how to use the many learning tools used in Dale Carnegie Digital webinars, workshops, and seminars.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • Leading Virtual Teams (10:00 AM - 01:00 PM)
    Event Details
    Thursday, April 17, 2014
    10:00 AM - 01:00 PM
    Online

    Overall, virtual teams are very similar to traditional face-to-face teams. After all, people are people. We may communicate today with different tools and greater speed, but Dale Carnegie's advice on how to communicate, lead and work efficiently remains priceless across the ages. This two-session Live Online workshop will help equip leaders with the knowledge and skills necessary to lead virtual teams to new levels of effectiveness.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • How to Never Forget a Name (12:00 PM - 01:00 PM)
    Event Details
    Thursday, April 17, 2014
    12:00 PM - 01:00 PM
    Online

    Dale Carnegie said, "A person's name is to that person, the sweetest, most important sound in any language." Remembering a person's name is essential in forming and strengthening relationships as well as establishing rapport. In this webinar, you will learn techniques to help you remember names when you need them. They are the basis for being able to effectively grow and tap into your network of contacts and friends when needed. Find out which tools and formulas you can use that will help you remember the name of just about any person you will ever meet!


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
Friday, April 18, 2014
  • Managing Conflict in the Workplace (10:00 AM - 01:00 PM)
    Event Details
    Friday, April 18, 2014
    10:00 AM - 01:00 PM
    Online

    Nothing can destroy productivity, derail projects, and damage your reputation faster than workplace conflict. Whether it smolders just beneath the surface or becomes open warfare, conflict can paralyze your group, department, or the entire organization. And once initiated, the unpleasant task of resolving conflicts falls on your shoulders. Based on the time-tested principles from the new book How to Win Friends and Influence People in the Digital Age, this program prescribes the best approaches for effectively dealing with conflicts, so you can resolve issues while maintaining positive relationships. Learn to diagnose conflict before it intensifies, apply appropriate conflict resolution techniques to specific situations, and remain poised when tension is high.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • Analyze Problems and Make Decisions (09:00 AM - 12:00 PM)
    Event Details
    Friday, April 18, 2014
    09:00 AM - 12:00 PM
    Online

    This 3-hour Live Online workshop highlights several different problem solving tools and methods for gathering and analyzing data to make the process efficient and interactive. Decisions often need to be made quickly or under pressure which can lead to stress on individuals and teams. Learn to apply practical principles that can minimize stress that impedes sound decision-making.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!




     
Monday, April 21, 2014
  • Performance Reviews That Motivate (01:00 PM - 02:00 PM)
    Event Details
    Monday, April 21, 2014
    01:00 PM - 02:00 PM
    Online

    Let's face it. We don't often think that "performance review" and "motivation" belong in the same sentence. Performance reviews can cause anxiety in the associates being appraised and the manager responsible for conducting them. An effective performance review can be an opportunity for honest, open conversation about positive and negative results. It can inspire and engage people when it is focused on plans for the future. By setting expectations and helping associates to create achievable targets well in advance, then coaching and providing adequate feedback throughout the year, performance management becomes part of the culture rather than a dreaded annual event. People support what they help to create. Very few people are motivated by criticism. In this fast-paced webinar, explore ways to conduct RAVE performance reviews and plan your performance conversations so that staff members feel encouraged, inspired and ready to exceed expectations. Performance Reviews that Motivate is part of the Keys To Success Webinar Series.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • Secrets of Motivation (03:00 PM - 05:00 PM)
    Event Details
    Monday, April 21, 2014
    03:00 PM - 05:00 PM
    Online

    To achieve your strategic objectives, you first need to learn what motivates employees to work to their full potential. Secrets of Motivation will teach you how to become a leader who is known for getting results through people. You’ll learn to build effective relationships, encourage commitment, and harness innovation in your work environment.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • Managing Customer Expectations (11:00 AM - 02:00 PM)
    Event Details
    Monday, April 21, 2014
    11:00 AM - 02:00 PM
    Online

    It is a simple truth: customers continue to do business with organizations that deliver on what they promise and who have treated them fairly. You have far more potential to develop long lasting relationships and future business success by managing customer expectations in a consistent way. In this session, you examine ways that you can exceed your customers’ expectations by setting, monitoring, and influencing their expectations. You start by determining their initial expectations and the reasons for each. Then you proactively set realistic expectations with the customer, leverage sure-fire ways to exceed them, and follow an ongoing and consistent process to manage customer expectations in the future.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • Dream Big, Focus Small: Achieve SMARTER Goals (04:00 PM - 05:00 PM)
    Event Details
    Monday, April 21, 2014
    04:00 PM - 05:00 PM
    Online

    In this fast-paced, one-hour Live Online webinar you will learn how to create such SMARTER goals for personal and professional success. You will see why it is important to both dream big, but then focus small, to overcome common obstacles. And you'll walk away with ten tips that can be key to achieving results and improving your performance.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
Tuesday, April 22, 2014
  • Coaching for Improved Performance (02:00 PM - 04:00 PM)
    Event Details
    Tuesday, April 22, 2014
    02:00 PM - 04:00 PM
    Online

    This workshop provides effective coaching techniques and other tools to help close the gap between expected performance and actual results. After completing this session, participants will coach for improved performance by following a step-by-step process and use the appraisal meeting to focus on future growth and training for others.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • Succession Planning for You and Your Managers (05:00 PM - 06:00 PM)
    Event Details
    Tuesday, April 22, 2014
    05:00 PM - 06:00 PM
    Online

    Many leaders in key positions are becoming eligible for retirement. There is a great sense of urgency to proactively plan to replace a key talent. The expense and risk associated with bringing in candidates from the outside is high. Compounding this problem, the supply of job-ready replacement candidates is often limited. As HR professionals or managers, if you’re unsure where to begin, or are looking for a fresh approach to speed up the process, this webinar can help.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
Wednesday, April 23, 2014
  • How to Cold Call and Build New Customers (01:00 PM - 04:00 PM)
    Event Details
    Wednesday, April 23, 2014
    01:00 PM - 04:00 PM
    Online

    Cold calling has never been tougher. As soon as the prospect figures out you're a sales person the immediate responses are "no budget," "we're in a purchasing freeze", or "call me in six months if things are any better."But we all know that there is always money available to buy something that provides real value to the prospect. The trick is to get your value proposition in front of the prospect in such a compelling way that you turn off the automatic "no" response.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • The Art of In-Person Conversations (03:00 PM - 04:00 PM)
    Event Details
    Wednesday, April 23, 2014
    03:00 PM - 04:00 PM
    Online

    The best way to create the foundation for relationship building is by getting to know others as individuals. Great conversationalists ask the right questions and learn others' likes and dislikes. As a result of these relationships, trust is formed and conversations come more naturally. In this fast-paced webinar, hone the skills needed to have in-person conversations that will facilitate stronger personal relationships, build trust, and produce greater harmony with others.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • How to Present Online (02:00 PM - 03:00 PM)
    Event Details
    Wednesday, April 23, 2014
    02:00 PM - 03:00 PM
    Online

    Dale Carnegie outlined four ways that people evaluate us: what we say, how we say it, what we do, and how we do it. These tenets hold true for any presentation, whether delivered face-to-face or online. An online presentation delights its audience only when voice, visuals and technology come together to deliver a high impact engaging experience. Distractions are the norm; interactive and powerfully simple presentations are the solution. By practicing Dale Carnegie principles, masterfully using technology, and creating superior visuals, online presentations become dynamic and powerful. Join us for this session where you will learn how to break the mold of boring webinars and set the standard for Online Presentations! How to Present Online is part of the Keys To Success Webinar Series.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
Thursday, April 24, 2014
  • Build a High Performing Virtual Team (12:00 PM - 01:00 PM)
    Event Details
    Thursday, April 24, 2014
    12:00 PM - 01:00 PM
    Online

    What does it take to build and manage a successful virtual team? Dispersed workforces are today's norm, and while virtual teams can be similar to traditional ones, leaders can no longer rely on only face-to-face communication and team building methods to build a productive virtual team. The digital age is changing the way we work, play, communicate and think. It is an exciting frontier that rewards those that step up to the challenge and develop new levels of competence. While it may seem difficult to keep pace with technological changes, the abundance of new, user-friendly tools actually make it easier to lead and collaborate across distance than ever before. This Live Online webinar introduces the tools, attitudes and actions leaders need to encourage maximum performance in team members.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!




     
  • Outstanding Customer Service (10:00 AM - 11:00 AM)
    Event Details
    Thursday, April 24, 2014
    10:00 AM - 11:00 AM
    Online

    In this interactive, one-hour webinar, you will be given a simple yet effective eight-step process for resolving complaints, as well as some key guidelines to follow in dealing with challenging customers. You will also learn the five approaches to engage customers and build loyalty, and a useful process for gaining customer referrals without being pushy or aggressive.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
Friday, April 25, 2014
  • Successful Public Speaking (09:00 AM - 12:00 PM)
    Event Details
    Friday, April 25, 2014
    09:00 AM - 12:00 PM
    Online

    Successful Public Speaking uses the foolproof methods of Dale Carnegie to turn the participant from a nervous novice into a confident presenter. Dale Carnegie believed that public speaking is a skill to be learned, not an inborn trait. He validated that belief year after year by turning out the most accomplished speakers in the world. In this session, participants will learn the very same skills that Dale Carnegie himself used to create generations of politicians, community leaders, and successful business people. To master the art of public speaking learners need to eliminate discomfort and boost confidence, and understand the key elements of opening, message delivery, closing, and question and answer.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • Kickoff to Online Learning: Maximize Your Online Learning (12:00 PM - 12:30 PM)
    Event Details
    Friday, April 25, 2014
    12:00 PM - 12:30 PM
    Online

    Our online learning environment is designed to be engaging, interesting, informative, and above all, interactive. We want your experience to be great, so that you can apply useful Dale Carnegie principles in your work and personal life. This FREE, 30-minute, interactive session introduces you to the Live Online experience, tests your audio connection, and teaches you how to use the many learning tools used in Dale Carnegie Digital webinars, workshops, and seminars.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • Compelling Sales Presentations (01:00 PM - 04:00 PM)
    Event Details
    Friday, April 25, 2014
    01:00 PM - 04:00 PM
    Online

    Dale Carnegie Digital and Jeffrey Gitomer join forces to create a dynamic sales presentations program designed for sales professionals who need to ramp up their closing ratios. This live on-line program is a blend of time tested Dale Carnegie presentation principles and sales methodologies; and the knowledge and expertise of sales authority and author, Jeffrey Gitomer. The program is designed to accelerate skills for both online and face-to-face presentations. In this dynamic session, you will learn strategies to transfer your message and get others to listen to you; how to make the most of your personality, voice, and body language in your sales presentation; when to end and ask for the sale to close the deal. Most importantly, you will reignite your confidence and passion for your product.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
Monday, April 28, 2014
  • Managing Workplace Stress (02:00 PM - 05:00 PM)
    Event Details
    Monday, April 28, 2014
    02:00 PM - 05:00 PM
    Online

    The list of stress factors in today's world grows longer every day. People react differently to living in this pressure cooker. Some become aggressive while others become passive or just shut down altogether. Regardless of the reaction, the results are the same – personal and organizational productivity grind to a halt, creativity dies, and momentum vanishes. Now you can do something about the destructive forces of stress in the workplace. Learn to assess your current reactions to stress so that you can stop worrying and start working up to your full potential.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • Kickoff to Online Learning: Maximize Your Online Learning (10:00 AM - 10:30 AM)
    Event Details
    Monday, April 28, 2014
    10:00 AM - 10:30 AM
    Online

    Our online learning environment is designed to be engaging, interesting, informative, and above all, interactive. We want your experience to be great, so that you can apply useful Dale Carnegie principles in your work and personal life. This FREE, 30-minute, interactive session introduces you to the Live Online experience, tests your audio connection, and teaches you how to use the many learning tools used in Dale Carnegie Digital webinars, workshops, and seminars.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • How To Remember Just About Anything (11:00 AM - 02:00 PM)
    Event Details
    Monday, April 28, 2014
    11:00 AM - 02:00 PM
    Online

    Your memory can be a tremendous asset in business and an important ally in social situations. Now you can learn to utilize it to its fullest potential. This seminar is an experience you won't forget ... and one that won't let you forget names, facts and figures ever again. When you attend How to Remember Just about Anything, be prepared to have fun. This three hour live online training program, structured for participant involvement, will give you Dale Carnegie's proven techniques for retaining information.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • Appeal to Buyer Motives to Close More Sales (12:00 PM - 01:00 PM)
    Event Details
    Monday, April 28, 2014
    12:00 PM - 01:00 PM
    Online

    In this interactive, one-hour webinar, you will learn how to gain commitment more easily by conducting the early phases of the sale skillfully. Over-emphasis on closing can feel like a manipulative technique to the buyer and can strain the relationship. The key is to build the relationship throughout the sales process by appealing to buyer emotions and motives. Doing so will improve close ratios and lead to more successful sales.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
Tuesday, April 29, 2014
  • Unleash the Power of Mentoring In your Organization (03:00 PM - 05:00 PM)
    Event Details
    Tuesday, April 29, 2014
    03:00 PM - 05:00 PM
    Online

    A mentor provides professional advice and support. He or she willingly shares knowledge, experience and often personal and professional network contacts. Successful mentoring can help less experienced individuals navigate away from costly mistakes. For a mentor, the relationship provides an opportunity to gain a fresh perspective and the satisfaction from guiding others to professional success. In this two-hour Live Online workshop, learn what it takes to make the launch of your program successful and avoid the challenges that often derail organizational initiatives.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • Create Your Work-Life Breakthrough (02:00 PM - 03:00 PM)
    Event Details
    Tuesday, April 29, 2014
    02:00 PM - 03:00 PM
    Online

    Most of us aspire to live a balanced life. We want to spend the appropriate amount of time and energy in each aspect of our lives. Yet, often our lives fall out of balance due to workplace stress or changes, an accident or injury, an unpredicted event, or even a small worry that grows larger with each passing day. By analyzing our current levels of energy and focus in each aspect of life – work, family, health, community, spirituality, social life, and finances – we can determine how satisfied we are with each, identify potential stressors, and plan a course of action based on what is truly important to us. In this session you will explore useful tips and actions that can help you regain your sense of balance. Create Your Work-Life Breakthrough is part of the Keys To Success Webinar Series.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • Getting Results Without Authority (12:00 PM - 01:00 PM)
    Event Details
    Tuesday, April 29, 2014
    12:00 PM - 01:00 PM
    Online

    Organizations have changed – there is now a mix of top-down authority and work where no single person is always “the boss.” Between matrix organizations, flatter structures, contracting, and outsourcing, success often depends on gaining the cooperation of people and resources that you do not have direct authority over. Great leaders and managers find success through influence and negotiation. They focus first on gaining employees’ respect and trust. They build up credibility through consistent action and leadership. They listen and provide support, thereby laying the groundwork for future support and influence. In this Keys to Success Webinar, you will learn the characteristics you need to have, and actions you need to take, to get maximum results from people who don’t work directly for you. You’ll learn how to influence others by building authentic trust, credibility, and respect, thereby gaining their willing cooperation when you need it most. Getting Results Without Authority is part of the Keys To Success Webinar Series.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
Wednesday, April 30, 2014
  • Negotiations: A Human Relations Approach (02:00 PM - 04:00 PM)
    Event Details
    Wednesday, April 30, 2014
    02:00 PM - 04:00 PM
    Online

    Applying a proven negotiations process helps people know where they are going and how to plan for success. In this two-hour workshop, you will learn techniques such as building rapport; analyzing the actions, needs, and agendas of all parties; using effective strategies such as presenting alternatives; bargaining in good faith; and finalizing agreements so that everyone "wins" something they want. By doing so you will be able to gain cooperation and increase the likelihood that future interactions will be positive.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • Present to Persuade (01:00 PM - 02:00 PM)
    Event Details
    Wednesday, April 30, 2014
    01:00 PM - 02:00 PM
    Online

    If you ever needed to persuade others through a presentation, you know there area a host of challenges to doing so effectively. By putting yourself in the listener's situation, a presenter can more easily see the audience's point of view and appeal to their interests. It is also critical that you have a message that is clear, concise, and easy to understand. In this interactive, one-hour webinar you will learn a proven structure for organizing a persuasive presentation, identify ways to use audience-appropriate evidence, and learn other best practice tips for presenting to persuade.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
Thursday, May 01, 2014
  • Overcoming Workplace Negativity with Enthusiasm (01:00 PM - 04:00 PM)
    Event Details
    Thursday, May 01, 2014
    01:00 PM - 04:00 PM
    Online

    Negative attitudes spread to the point where they eventually affect performance and decision-making. That's the bad news. The good news is that enthusiasm and positive attitudes spread just as quickly and affect performance just as much -- in the right direction. Overcoming Workplace Negativity with Enthusiasm is a live online program that will show you how to use Dale Carnegie's proven ways to prevent the naysayers, whiners and downers from robbing you and your group of the energy to succeed. In just 3 hours, you'll learn specific techniques for dealing with that burned-out feeling so that you can lead with confidence and enthusiasm. Take a positive step toward success right now.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • Attitudes for Service (09:00 AM - 12:00 PM)
    Event Details
    Thursday, May 01, 2014
    09:00 AM - 12:00 PM
    Online

    Customer service is a significant part of the entire customer experience. By applying key principles to strengthen relationships and by maintaining your attitude and professionalism in all customer service situations, you and your organization can differentiate yourselves from the competition. In this Live Online workshop, you will discuss taking 100% responsibility for customer service. Each time an internal or external customer comes into contact with you, your attitude is showing. You will apply Dale Carnegie principles and identify ways to maintain a friendly, low pressure and high service environment that makes customers want to come back to you in the future.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • Secrets to Leading with Assertiveness (01:00 PM - 02:00 PM)
    Event Details
    Thursday, May 01, 2014
    01:00 PM - 02:00 PM
    Online

    In this webinar, you will learn to build on your strengths, advocate for what you need to be successful and use the right language to do so. You will learn strategies to boost your confidence, 10 tips to build assertiveness, and the Dale Carnegie principles of cooperation to influence and effectively lead your team.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • Present Complex Information (03:00 PM - 04:00 PM)
    Event Details
    Thursday, May 01, 2014
    03:00 PM - 04:00 PM
    Online

    In this interactive, one-hour webinar, you will focus on how to better present on topics you know well but your audience considers complex or full of new information. The key is to plan out the best approach for listeners so that they can more easily receive the information. Sequencing information in a logical way and in manageable chunks helps them stay engaged, and analogies can be a critical tool for connecting with what your audience already understands. You'll walk away with other best practices for support materials, visuals, and presentation delivery that will help you plan for your next presentation.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • Strategic Planning Essentials: Prepare for Future Success (11:00 AM - 02:00 PM)
    Event Details
    Thursday, May 01, 2014
    11:00 AM - 02:00 PM
    Online

    Most of us do not need to be convinced about the importance of planning. Research and anecdotal examples abound describing organizations that have thrived or failed due to adequate or inadequate planning. But success takes more than planning - it requires new ways of thinking about who we are as organizations. You can either create your own destiny or be at the mercy of the moment. In this three-hour Live Online workshop, participants will learn the essentials of strategic planning and prepare their organization for future success.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
Friday, May 02, 2014
  • Disagree Agreeably (01:00 PM - 02:00 PM)
    Event Details
    Friday, May 02, 2014
    01:00 PM - 02:00 PM
    Online

    Left unresolved, disagreements with others can waste time and energy, and also negatively impact productivity. For many, the normal reaction is to avoid disagreements in order to maintain a peaceful work environment. Yet we can gain so much from those with whom we disagree if we can learn to view these situations as learning opportunities, and deal with them in an agreeable and professional way. In this webinar, you will gain insights into your personality and reactions when dealing with differences of opinion surrounding your "hot buttons." You will learn to give others the benefit of the doubt and how to practice expressing yourself in a way that promotes acceptance, agreeable outcomes, and improved productivity.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • Outstanding Customer Service (03:00 PM - 04:00 PM)
    Event Details
    Friday, May 02, 2014
    03:00 PM - 04:00 PM
    Online

    In this interactive, one-hour webinar, you will be given a simple yet effective eight-step process for resolving complaints, as well as some key guidelines to follow in dealing with challenging customers. You will also learn the five approaches to engage customers and build loyalty, and a useful process for gaining customer referrals without being pushy or aggressive.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • How to Never Forget a Name (11:00 AM - 12:00 PM)
    Event Details
    Friday, May 02, 2014
    11:00 AM - 12:00 PM
    Online

    Dale Carnegie said, "A person's name is to that person, the sweetest, most important sound in any language." Remembering a person's name is essential in forming and strengthening relationships as well as establishing rapport. In this webinar, you will learn techniques to help you remember names when you need them. They are the basis for being able to effectively grow and tap into your network of contacts and friends when needed. Find out which tools and formulas you can use that will help you remember the name of just about any person you will ever meet!


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
Monday, May 05, 2014
  • Succession Planning for You and Your Managers (11:00 AM - 12:00 PM)
    Event Details
    Monday, May 05, 2014
    11:00 AM - 12:00 PM
    Online

    Many leaders in key positions are becoming eligible for retirement. There is a great sense of urgency to proactively plan to replace a key talent. The expense and risk associated with bringing in candidates from the outside is high. Compounding this problem, the supply of job-ready replacement candidates is often limited. As HR professionals or managers, if you’re unsure where to begin, or are looking for a fresh approach to speed up the process, this webinar can help.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • Leading Virtual Teams (01:00 PM - 04:00 PM)
    Event Details
    Monday, May 05, 2014
    01:00 PM - 04:00 PM
    Online

    Overall, virtual teams are very similar to traditional face-to-face teams. After all, people are people. We may communicate today with different tools and greater speed, but Dale Carnegie's advice on how to communicate, lead and work efficiently remains priceless across the ages. This two-session Live Online workshop will help equip leaders with the knowledge and skills necessary to lead virtual teams to new levels of effectiveness.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • Step Up to Leadership (09:00 AM - 12:00 PM)
    Event Details
    Monday, May 05, 2014
    09:00 AM - 12:00 PM
    Online

    Employees are open to influence and motivation. "If you tell me what to do, I will do it to protect my job. But if you inspire me to do it, I will do it to the best of my ability." Supervisors who understand this simple truth and know how to apply it are the ones who generate results in today's organizations. Great managers develop high-performance teams that get results because they know how to lead a team, not just manage it. This program will smooth your transition from individual contributor to supervisor to leader. You will learn the basics like delegation, time management, and performance appraisal techniques, and gain insights into the more advanced aspects of leadership needed to inspire and motivate teams.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
Tuesday, May 06, 2014
  • Successful Public Speaking (01:00 PM - 04:00 PM)
    Event Details
    Tuesday, May 06, 2014
    01:00 PM - 04:00 PM
    Online

    Successful Public Speaking uses the foolproof methods of Dale Carnegie to turn the participant from a nervous novice into a confident presenter. Dale Carnegie believed that public speaking is a skill to be learned, not an inborn trait. He validated that belief year after year by turning out the most accomplished speakers in the world. In this session, participants will learn the very same skills that Dale Carnegie himself used to create generations of politicians, community leaders, and successful business people. To master the art of public speaking learners need to eliminate discomfort and boost confidence, and understand the key elements of opening, message delivery, closing, and question and answer.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • Cultivate Power without Being Intimidating (09:00 AM - 12:00 PM)
    Event Details
    Tuesday, May 06, 2014
    09:00 AM - 12:00 PM
    Online

    Part of successful organizational leadership is having the ability to assert the power of your position without intimidating others to the point where they are hesitant to take initiative. For staff members to respect you, they need to feel that you are approachable and able to keep your emotions in check. By applying Dale Carnegie's principles, and by gaining the willing cooperation of others, you become a catalyst for beneficial outcomes for your colleagues, customers, and yourself.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • Building Your Power Team (03:00 PM - 05:00 PM)
    Event Details
    Tuesday, May 06, 2014
    03:00 PM - 05:00 PM
    Online

    In this interactive, two-hour workshop, you will learn how to conduct interviews to identify the best people for each position and make the right hiring decisions. You will also walk away with aproaches to motivate your team to achieve and sustain top performance, allowing you to develop and grow a true power team.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • How to Disagree without Damaging Relationships (01:00 PM - 02:00 PM)
    Event Details
    Tuesday, May 06, 2014
    01:00 PM - 02:00 PM
    Online

    Disagreements are not only inevitable but a natural dynamic between people. Left unresolved, they can waste time and energy, create tension in relationships, and negatively impact productivity and happiness. In this webinar, you will gain insights into your personality and reactions when dealing with differences of opinions surrounding your "hot buttons." You'll be able to give others the benefit of the doubt and use a formula to disagree agreeably with others. Disagreeing in an agreeable way promotes peaceful, positive outcomes.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • Confident, Assertive, In Charge: Developing the Attitudes of Leadership - Live Online (02:00 PM - 05:00 PM)
    Event Details
    Tuesday, May 06, 2014
    02:00 PM - 05:00 PM
    Online

    The extent to which you will be successful as a leader is conditioned on your ability to influence others at all levels of your organization. Now you can take charge of how others see you. Learn to tap into your latent power, unleash your inner attitudes of confidence and enthusiasm, and build your visibility in the organization. Become more assertive and say "no" when you need to, eliminating confusion over "who’s in charge." This intensive, interactive online program begins by helping you see yourself as others see you. What image do you project? Are you hesitant or confident? Are you shy or assertive? Are you controlled by the situation or in charge? Then our expert coaches will help you build on your strengths and eliminate weaknesses, developing the kind of winning attitudes that all successful leaders have.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
Wednesday, May 07, 2014
  • Delegation (03:00 PM - 06:00 PM)
    Event Details
    Wednesday, May 07, 2014
    03:00 PM - 06:00 PM
    Online

    In order to be a truly effective manager, you must be comfortable delegating work and ensuring your employees are accountable for delivery. With a fine line between delegating and "dumping", it is important to follow specific steps that make assignments clear and create a sense of ownership among team members while also maintaining overall control. Effective delegation helps develop individuals and achieve specific organizational outcomes. Learn how to identify who is ready for delegation using a reliable and collaborative process, and become prepared to determine "who will do what, when, and to what standard?" in your day-to-day role.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • Virtual Meetings that Engage (02:00 PM - 03:00 PM)
    Event Details
    Wednesday, May 07, 2014
    02:00 PM - 03:00 PM
    Online

    In this fast paced, interactive webinar you'll learn to use activities to energize your next online meeting. This webinar will help identify what's unique about running an online meeting and what's needed to make it an interactive experience. It answers these questions: How will you generate participation and build cooperation? What activities will keep the team members engaged? What online tools are available to help stay focused and on time? Activities and energizers for online meetings is an engaging answer. This session covers the three components of an effective online meeting leadership strategy: pre-meeting planning, managing the meeting, and post-meeting follow-up. You'll experience meeting activities and analyze the online tools used to make them energizing. A handout is included that provides technical tips and meeting checklists. Virtual Meetings that Engage is part of the Keys To Success webinar series.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • Time Management (02:00 PM - 05:00 PM)
    Event Details
    Wednesday, May 07, 2014
    02:00 PM - 05:00 PM
    Online

    Do you feel like a virtual prisoner to an endless flow of e-mails, voice messages, meetings, projects, and documents that all demand your immediate attention? Do you find yourself getting stressed out by unrealistic demands and expectations from multiple sources? Does it seem like you're constantly swimming against the tide? If so, then it's time to change your perspective and take control. This seminar offers practical techniques to help you focus on results, not tasks. Undo destructive habits and consciously choose to establish healthy, productive habits that yield long term benefits. You'll learn how to lock out mental distractions so that you can eliminate time wasters and concentrate on your priorities.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • How to Communicate with Diplomacy and Tact - Live Online (10:00 AM - 01:00 PM)
    Event Details
    Wednesday, May 07, 2014
    10:00 AM - 01:00 PM
    Online

    Have you ever been awed by people who always seem to know what to say and how to say it in any situation? They have mastered the art of communicating with diplomacy, tact, and confidence. This is perhaps the single most import skill to influence people and drive results. Learn how to determine if your image is sending the wrong message and gain a flexible communication style with an awareness of your word choices, tone, and body language. Develop the skills to disagree agreeably, communicate more effectively through active listening, and control your own "hot buttons" – right from your own desk!


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
Thursday, May 08, 2014
  • Kickoff to Online Learning: Maximize Your Online Learning (04:00 PM - 04:30 PM)
    Event Details
    Thursday, May 08, 2014
    04:00 PM - 04:30 PM
    Online

    Our online learning environment is designed to be engaging, interesting, informative, and above all, interactive. We want your experience to be great, so that you can apply useful Dale Carnegie principles in your work and personal life. This FREE, 30-minute, interactive session introduces you to the Live Online experience, tests your audio connection, and teaches you how to use the many learning tools used in Dale Carnegie Digital webinars, workshops, and seminars.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • Goal Setting and Accountability (12:00 PM - 02:00 PM)
    Event Details
    Thursday, May 08, 2014
    12:00 PM - 02:00 PM
    Online

    In this interactive, two-hour sales leadership workshop, you will learn how to instill your sales team the importance of production and development goals and create a culture of high performance. You will learn tips to build employee engagement that drives positive sales outcomes, and best practices for holding individuals and teams accountable to the agreed upon goals.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • Managing Conflict in the Workplace (03:00 PM - 06:00 PM)
    Event Details
    Thursday, May 08, 2014
    03:00 PM - 06:00 PM
    Online

    Nothing can destroy productivity, derail projects, and damage your reputation faster than workplace conflict. Whether it smolders just beneath the surface or becomes open warfare, conflict can paralyze your group, department, or the entire organization. And once initiated, the unpleasant task of resolving conflicts falls on your shoulders. Based on the time-tested principles from the new book How to Win Friends and Influence People in the Digital Age, this program prescribes the best approaches for effectively dealing with conflicts, so you can resolve issues while maintaining positive relationships. Learn to diagnose conflict before it intensifies, apply appropriate conflict resolution techniques to specific situations, and remain poised when tension is high.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • How to Win Friends and Influence Business People - Live Online (02:00 PM - 05:00 PM)
    Event Details
    Thursday, May 08, 2014
    02:00 PM - 05:00 PM
    Online

    For 100 years, professionals have turned to Dale Carnegie's powerful books and winning interactive seminars to help them reach new levels of professional and personal success. His name is synonymous with How to Win Friends and Influence People – setting the standard for interpersonal effectiveness –with tenets that are as valid now as when the book was first written. Learn to achieve results by communicating professionally and confidently in business situations. Become effective expressing your ideas in ways that are heard, and help you generate enthusiasm from managers, co-workers, staff, and clients.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • Marshall Goldsmith - What Got You Here Won't Get You There (11:00 AM - 02:00 PM)
    Event Details
    Thursday, May 08, 2014
    11:00 AM - 02:00 PM
    Online

    Dale Carnegie Digital® is excited to partner with Marshall Goldsmith to make one of the most effective management development methodologies accessible, convenient, live and online! Experience the merging of our world-renowned training and that of leadership development expert, executive coach and author, Marshall Goldsmith from his New York Times best seller and Wall Street Journal #1 business book, What Got You Here Won’t Get You There. This dynamic session will help you identify and overcome 20 of the most common interpersonal challenges often found in leadership behavior. You’ll learn a seven-step method to get rid of bad habits, or make adjustments to habits you want to change. You’ll apply a variety of methods to gain feedback and practice feed forward- a simple yet powerful process that turns feedback into productive action. Seminar Bonus: All participants receive a free copy of the best-selling book, What Got You Here Won’t Get You There by Marshall Goldsmith.For domestic shipping please allow at least 5- 7 business days for receipt of the Marshall Goldsmith book from time registered for this course. For international participants, please allow at least 7-10 business days shipping from time registered for this course.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
Friday, May 09, 2014
  • Present with Impact (12:00 PM - 01:00 PM)
    Event Details
    Friday, May 09, 2014
    12:00 PM - 01:00 PM
    Online

    A presentation is one of the most important tools a professional has for getting things done and influencing others. Whether you are persuading colleagues, selling to a client, energizing a team, or recommending an idea to senior leaders, an effective presentation can be the difference between your success and failure. This interactive, one-hour webinar will help you focus on the visual, vocal, and verbal components of presentation delivery so that your message has the intended impact on your audience.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • Transforming Customer Complaints into Opportunities (02:00 PM - 05:00 PM)
    Event Details
    Friday, May 09, 2014
    02:00 PM - 05:00 PM
    Online

    This three-hour Live Online workshop provides useful strategies and guidelines for successfully resolving customer complaints. Using the Recovery Formula can help turn a complaint into an opportunity to create a loyal customer. Cross and up selling opportunities can result from a well handled complaint. Finally, examining root causes of your common complaint can help you find ways to reduce or eliminate them. By effectively resolving complaints you can reduce stress, build relationships, and improve customer loyalty and retention.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • Winning Leadership: Engage, Align, and Get Results (10:00 AM - 01:00 PM)
    Event Details
    Friday, May 09, 2014
    10:00 AM - 01:00 PM
    Online

    Do today's best leaders dictate change, or inspire it? Do they tell employees what to do, or influence their choices and assist them in reaching their performance goals? The best leaders adapt and lead by example, creating an environment of engagement and accountability for their teams. This four-session Live Online seminar will teach you how to stop managing and start leading; to stop pushing and start pulling. You will have ample time to develop and practice the skill set of the modern leader, making you a vital part of your organization's future.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
Monday, May 12, 2014
  • Kickoff to Online Learning: Maximize Your Online Learning (11:00 AM - 11:30 AM)
    Event Details
    Monday, May 12, 2014
    11:00 AM - 11:30 AM
    Online

    Our online learning environment is designed to be engaging, interesting, informative, and above all, interactive. We want your experience to be great, so that you can apply useful Dale Carnegie principles in your work and personal life. This FREE, 30-minute, interactive session introduces you to the Live Online experience, tests your audio connection, and teaches you how to use the many learning tools used in Dale Carnegie Digital webinars, workshops, and seminars.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • Powerful Conversations to Engage Your Workforce (02:00 PM - 03:00 PM)
    Event Details
    Monday, May 12, 2014
    02:00 PM - 03:00 PM
    Online

    Great conversationalists are able to find connections with others by asking the right questions and learning team members' likes and dislikes. As a result of these relationships, trust is formed and teamwork comes more naturally. In this fast-paced webinar, you will hone the skills needed to have powerful conversations that will improve professional relationships, build trust, and get real results.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
Tuesday, May 13, 2014
  • Performance Reviews That Motivate (04:00 PM - 05:00 PM)
    Event Details
    Tuesday, May 13, 2014
    04:00 PM - 05:00 PM
    Online

    Let's face it. We don't often think that "performance review" and "motivation" belong in the same sentence. Performance reviews can cause anxiety in the associates being appraised and the manager responsible for conducting them. An effective performance review can be an opportunity for honest, open conversation about positive and negative results. It can inspire and engage people when it is focused on plans for the future. By setting expectations and helping associates to create achievable targets well in advance, then coaching and providing adequate feedback throughout the year, performance management becomes part of the culture rather than a dreaded annual event. People support what they help to create. Very few people are motivated by criticism. In this fast-paced webinar, explore ways to conduct RAVE performance reviews and plan your performance conversations so that staff members feel encouraged, inspired and ready to exceed expectations. Performance Reviews that Motivate is part of the Keys To Success Webinar Series.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • How to Cold Call and Build New Customers (10:00 AM - 01:00 PM)
    Event Details
    Tuesday, May 13, 2014
    10:00 AM - 01:00 PM
    Online

    Cold calling has never been tougher. As soon as the prospect figures out you're a sales person the immediate responses are "no budget," "we're in a purchasing freeze", or "call me in six months if things are any better."But we all know that there is always money available to buy something that provides real value to the prospect. The trick is to get your value proposition in front of the prospect in such a compelling way that you turn off the automatic "no" response.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • Negotiations: A Human Relations Approach (03:00 PM - 05:00 PM)
    Event Details
    Tuesday, May 13, 2014
    03:00 PM - 05:00 PM
    Online

    Applying a proven negotiations process helps people know where they are going and how to plan for success. In this two-hour workshop, you will learn techniques such as building rapport; analyzing the actions, needs, and agendas of all parties; using effective strategies such as presenting alternatives; bargaining in good faith; and finalizing agreements so that everyone "wins" something they want. By doing so you will be able to gain cooperation and increase the likelihood that future interactions will be positive.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • Getting Results Without Authority (02:00 PM - 03:00 PM)
    Event Details
    Tuesday, May 13, 2014
    02:00 PM - 03:00 PM
    Online

    Organizations have changed – there is now a mix of top-down authority and work where no single person is always “the boss.” Between matrix organizations, flatter structures, contracting, and outsourcing, success often depends on gaining the cooperation of people and resources that you do not have direct authority over. Great leaders and managers find success through influence and negotiation. They focus first on gaining employees’ respect and trust. They build up credibility through consistent action and leadership. They listen and provide support, thereby laying the groundwork for future support and influence. In this Keys to Success Webinar, you will learn the characteristics you need to have, and actions you need to take, to get maximum results from people who don’t work directly for you. You’ll learn how to influence others by building authentic trust, credibility, and respect, thereby gaining their willing cooperation when you need it most. Getting Results Without Authority is part of the Keys To Success Webinar Series.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
Wednesday, May 14, 2014
  • Coaching for Improved Performance (10:00 AM - 12:00 PM)
    Event Details
    Wednesday, May 14, 2014
    10:00 AM - 12:00 PM
    Online

    This workshop provides effective coaching techniques and other tools to help close the gap between expected performance and actual results. After completing this session, participants will coach for improved performance by following a step-by-step process and use the appraisal meeting to focus on future growth and training for others.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • Build a High Performing Virtual Team (02:00 PM - 03:00 PM)
    Event Details
    Wednesday, May 14, 2014
    02:00 PM - 03:00 PM
    Online

    What does it take to build and manage a successful virtual team? Dispersed workforces are today's norm, and while virtual teams can be similar to traditional ones, leaders can no longer rely on only face-to-face communication and team building methods to build a productive virtual team. The digital age is changing the way we work, play, communicate and think. It is an exciting frontier that rewards those that step up to the challenge and develop new levels of competence. While it may seem difficult to keep pace with technological changes, the abundance of new, user-friendly tools actually make it easier to lead and collaborate across distance than ever before. This Live Online webinar introduces the tools, attitudes and actions leaders need to encourage maximum performance in team members.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!




     
Thursday, May 15, 2014
  • Leading Across Generations (03:00 PM - 05:00 PM)
    Event Details
    Thursday, May 15, 2014
    03:00 PM - 05:00 PM
    Online

    Leading a team of diverse generations can be an incredibly rich and productive experience when you have the skills in place to capitalize on the strengths of each generation. This program provides insights and tools to help you turn the attitudes and skills each generation brings to the table into powerful performance drivers. You will learn the approaches that will most often help you lead members of each generation, resulting in an engaging and productive work environment for everyone.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • The Art of In-Person Conversations (01:00 PM - 02:00 PM)
    Event Details
    Thursday, May 15, 2014
    01:00 PM - 02:00 PM
    Online

    The best way to create the foundation for relationship building is by getting to know others as individuals. Great conversationalists ask the right questions and learn others' likes and dislikes. As a result of these relationships, trust is formed and conversations come more naturally. In this fast-paced webinar, hone the skills needed to have in-person conversations that will facilitate stronger personal relationships, build trust, and produce greater harmony with others.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • How to Present Online (03:00 PM - 04:00 PM)
    Event Details
    Thursday, May 15, 2014
    03:00 PM - 04:00 PM
    Online

    Dale Carnegie outlined four ways that people evaluate us: what we say, how we say it, what we do, and how we do it. These tenets hold true for any presentation, whether delivered face-to-face or online. An online presentation delights its audience only when voice, visuals and technology come together to deliver a high impact engaging experience. Distractions are the norm; interactive and powerfully simple presentations are the solution. By practicing Dale Carnegie principles, masterfully using technology, and creating superior visuals, online presentations become dynamic and powerful. Join us for this session where you will learn how to break the mold of boring webinars and set the standard for Online Presentations! How to Present Online is part of the Keys To Success Webinar Series.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • Strategic Planning Essentials: Prepare for Future Success (01:00 PM - 04:00 PM)
    Event Details
    Thursday, May 15, 2014
    01:00 PM - 04:00 PM
    Online

    Most of us do not need to be convinced about the importance of planning. Research and anecdotal examples abound describing organizations that have thrived or failed due to adequate or inadequate planning. But success takes more than planning - it requires new ways of thinking about who we are as organizations. You can either create your own destiny or be at the mercy of the moment. In this three-hour Live Online workshop, participants will learn the essentials of strategic planning and prepare their organization for future success.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
Friday, May 16, 2014
  • Managing Workplace Stress (12:00 PM - 03:00 PM)
    Event Details
    Friday, May 16, 2014
    12:00 PM - 03:00 PM
    Online

    The list of stress factors in today's world grows longer every day. People react differently to living in this pressure cooker. Some become aggressive while others become passive or just shut down altogether. Regardless of the reaction, the results are the same – personal and organizational productivity grind to a halt, creativity dies, and momentum vanishes. Now you can do something about the destructive forces of stress in the workplace. Learn to assess your current reactions to stress so that you can stop worrying and start working up to your full potential.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • Secrets of Motivation (02:00 PM - 04:00 PM)
    Event Details
    Friday, May 16, 2014
    02:00 PM - 04:00 PM
    Online

    To achieve your strategic objectives, you first need to learn what motivates employees to work to their full potential. Secrets of Motivation will teach you how to become a leader who is known for getting results through people. You’ll learn to build effective relationships, encourage commitment, and harness innovation in your work environment.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • Present to Persuade (03:00 PM - 04:00 PM)
    Event Details
    Friday, May 16, 2014
    03:00 PM - 04:00 PM
    Online

    If you ever needed to persuade others through a presentation, you know there area a host of challenges to doing so effectively. By putting yourself in the listener's situation, a presenter can more easily see the audience's point of view and appeal to their interests. It is also critical that you have a message that is clear, concise, and easy to understand. In this interactive, one-hour webinar you will learn a proven structure for organizing a persuasive presentation, identify ways to use audience-appropriate evidence, and learn other best practice tips for presenting to persuade.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • Appeal to Buyer Motives to Close More Sales (02:00 PM - 03:00 PM)
    Event Details
    Friday, May 16, 2014
    02:00 PM - 03:00 PM
    Online

    In this interactive, one-hour webinar, you will learn how to gain commitment more easily by conducting the early phases of the sale skillfully. Over-emphasis on closing can feel like a manipulative technique to the buyer and can strain the relationship. The key is to build the relationship throughout the sales process by appealing to buyer emotions and motives. Doing so will improve close ratios and lead to more successful sales.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
Monday, May 19, 2014
  • Overcoming Workplace Negativity with Enthusiasm (11:00 AM - 02:00 PM)
    Event Details
    Monday, May 19, 2014
    11:00 AM - 02:00 PM
    Online

    Negative attitudes spread to the point where they eventually affect performance and decision-making. That's the bad news. The good news is that enthusiasm and positive attitudes spread just as quickly and affect performance just as much -- in the right direction. Overcoming Workplace Negativity with Enthusiasm is a live online program that will show you how to use Dale Carnegie's proven ways to prevent the naysayers, whiners and downers from robbing you and your group of the energy to succeed. In just 3 hours, you'll learn specific techniques for dealing with that burned-out feeling so that you can lead with confidence and enthusiasm. Take a positive step toward success right now.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • Unleash the Power of Mentoring In your Organization (02:00 PM - 04:00 PM)
    Event Details
    Monday, May 19, 2014
    02:00 PM - 04:00 PM
    Online

    A mentor provides professional advice and support. He or she willingly shares knowledge, experience and often personal and professional network contacts. Successful mentoring can help less experienced individuals navigate away from costly mistakes. For a mentor, the relationship provides an opportunity to gain a fresh perspective and the satisfaction from guiding others to professional success. In this two-hour Live Online workshop, learn what it takes to make the launch of your program successful and avoid the challenges that often derail organizational initiatives.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • Building Your Power Team (09:00 AM - 11:00 AM)
    Event Details
    Monday, May 19, 2014
    09:00 AM - 11:00 AM
    Online

    In this interactive, two-hour workshop, you will learn how to conduct interviews to identify the best people for each position and make the right hiring decisions. You will also walk away with aproaches to motivate your team to achieve and sustain top performance, allowing you to develop and grow a true power team.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • Compelling Sales Presentations (10:00 AM - 01:00 PM)
    Event Details
    Monday, May 19, 2014
    10:00 AM - 01:00 PM
    Online

    Dale Carnegie Digital and Jeffrey Gitomer join forces to create a dynamic sales presentations program designed for sales professionals who need to ramp up their closing ratios. This live on-line program is a blend of time tested Dale Carnegie presentation principles and sales methodologies; and the knowledge and expertise of sales authority and author, Jeffrey Gitomer. The program is designed to accelerate skills for both online and face-to-face presentations. In this dynamic session, you will learn strategies to transfer your message and get others to listen to you; how to make the most of your personality, voice, and body language in your sales presentation; when to end and ask for the sale to close the deal. Most importantly, you will reignite your confidence and passion for your product.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • Lead Change Effectively (10:00 AM - 12:00 PM)
    Event Details
    Monday, May 19, 2014
    10:00 AM - 12:00 PM
    Online

    In this two-hour Live Online workshop we will examine the challenges of change leadership and the mistakes that often result. We will incorporate principles for leading organizational change, leading individuals during times of change, and managing our own reactions to change. Out of this discussion, you will create a draft of a change leadership plan. By creating and following through on this plan, you can take a more organized approach to leading organizational change.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
Tuesday, May 20, 2014
  • Attitudes for Service (01:00 PM - 04:00 PM)
    Event Details
    Tuesday, May 20, 2014
    01:00 PM - 04:00 PM
    Online

    Customer service is a significant part of the entire customer experience. By applying key principles to strengthen relationships and by maintaining your attitude and professionalism in all customer service situations, you and your organization can differentiate yourselves from the competition. In this Live Online workshop, you will discuss taking 100% responsibility for customer service. Each time an internal or external customer comes into contact with you, your attitude is showing. You will apply Dale Carnegie principles and identify ways to maintain a friendly, low pressure and high service environment that makes customers want to come back to you in the future.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • Goal Setting and Accountability (10:00 AM - 12:00 PM)
    Event Details
    Tuesday, May 20, 2014
    10:00 AM - 12:00 PM
    Online

    In this interactive, two-hour sales leadership workshop, you will learn how to instill your sales team the importance of production and development goals and create a culture of high performance. You will learn tips to build employee engagement that drives positive sales outcomes, and best practices for holding individuals and teams accountable to the agreed upon goals.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • Marshall Goldsmith - What Got You Here Won't Get You There (01:00 PM - 04:00 PM)
    Event Details
    Tuesday, May 20, 2014
    01:00 PM - 04:00 PM
    Online

    Dale Carnegie Digital® is excited to partner with Marshall Goldsmith to make one of the most effective management development methodologies accessible, convenient, live and online! Experience the merging of our world-renowned training and that of leadership development expert, executive coach and author, Marshall Goldsmith from his New York Times best seller and Wall Street Journal #1 business book, What Got You Here Won’t Get You There. This dynamic session will help you identify and overcome 20 of the most common interpersonal challenges often found in leadership behavior. You’ll learn a seven-step method to get rid of bad habits, or make adjustments to habits you want to change. You’ll apply a variety of methods to gain feedback and practice feed forward- a simple yet powerful process that turns feedback into productive action. Seminar Bonus: All participants receive a free copy of the best-selling book, What Got You Here Won’t Get You There by Marshall Goldsmith.For domestic shipping please allow at least 5- 7 business days for receipt of the Marshall Goldsmith book from time registered for this course. For international participants, please allow at least 7-10 business days shipping from time registered for this course.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
Wednesday, May 21, 2014
  • Disagree Agreeably (02:00 PM - 03:00 PM)
    Event Details
    Wednesday, May 21, 2014
    02:00 PM - 03:00 PM
    Online

    Left unresolved, disagreements with others can waste time and energy, and also negatively impact productivity. For many, the normal reaction is to avoid disagreements in order to maintain a peaceful work environment. Yet we can gain so much from those with whom we disagree if we can learn to view these situations as learning opportunities, and deal with them in an agreeable and professional way. In this webinar, you will gain insights into your personality and reactions when dealing with differences of opinion surrounding your "hot buttons." You will learn to give others the benefit of the doubt and how to practice expressing yourself in a way that promotes acceptance, agreeable outcomes, and improved productivity.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • Managing Customer Expectations (01:00 PM - 04:00 PM)
    Event Details
    Wednesday, May 21, 2014
    01:00 PM - 04:00 PM
    Online

    It is a simple truth: customers continue to do business with organizations that deliver on what they promise and who have treated them fairly. You have far more potential to develop long lasting relationships and future business success by managing customer expectations in a consistent way. In this session, you examine ways that you can exceed your customers’ expectations by setting, monitoring, and influencing their expectations. You start by determining their initial expectations and the reasons for each. Then you proactively set realistic expectations with the customer, leverage sure-fire ways to exceed them, and follow an ongoing and consistent process to manage customer expectations in the future.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
Thursday, May 22, 2014
  • Successful Public Speaking (09:00 AM - 12:00 PM)
    Event Details
    Thursday, May 22, 2014
    09:00 AM - 12:00 PM
    Online

    Successful Public Speaking uses the foolproof methods of Dale Carnegie to turn the participant from a nervous novice into a confident presenter. Dale Carnegie believed that public speaking is a skill to be learned, not an inborn trait. He validated that belief year after year by turning out the most accomplished speakers in the world. In this session, participants will learn the very same skills that Dale Carnegie himself used to create generations of politicians, community leaders, and successful business people. To master the art of public speaking learners need to eliminate discomfort and boost confidence, and understand the key elements of opening, message delivery, closing, and question and answer.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • Transforming Customer Complaints into Opportunities (01:00 PM - 04:00 PM)
    Event Details
    Thursday, May 22, 2014
    01:00 PM - 04:00 PM
    Online

    This three-hour Live Online workshop provides useful strategies and guidelines for successfully resolving customer complaints. Using the Recovery Formula can help turn a complaint into an opportunity to create a loyal customer. Cross and up selling opportunities can result from a well handled complaint. Finally, examining root causes of your common complaint can help you find ways to reduce or eliminate them. By effectively resolving complaints you can reduce stress, build relationships, and improve customer loyalty and retention.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • Dream Big, Focus Small: Achieve SMARTER Goals (01:00 PM - 02:00 PM)
    Event Details
    Thursday, May 22, 2014
    01:00 PM - 02:00 PM
    Online

    In this fast-paced, one-hour Live Online webinar you will learn how to create such SMARTER goals for personal and professional success. You will see why it is important to both dream big, but then focus small, to overcome common obstacles. And you'll walk away with ten tips that can be key to achieving results and improving your performance.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • Leading Virtual Teams (12:00 PM - 03:00 PM)
    Event Details
    Thursday, May 22, 2014
    12:00 PM - 03:00 PM
    Online

    Overall, virtual teams are very similar to traditional face-to-face teams. After all, people are people. We may communicate today with different tools and greater speed, but Dale Carnegie's advice on how to communicate, lead and work efficiently remains priceless across the ages. This two-session Live Online workshop will help equip leaders with the knowledge and skills necessary to lead virtual teams to new levels of effectiveness.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
Friday, May 23, 2014
  • Cross and Up Selling (03:00 PM - 06:00 PM)
    Event Details
    Friday, May 23, 2014
    03:00 PM - 06:00 PM
    Online

    Acquiring new customers requires time and effort, but once onboard they create excellent opportunities for cross-selling and up-selling. By asking the right questions and making appropriate suggestions, you can significantly increase their overall purchase level, add revenue to your company’s top-line, and satisfy your client all at the same time. The secret is to uncover your customer’s unarticulated needs, and to offer solutions in a professional and consultative way. In this course you will learn to identify opportunities to delivery more products and services to your customers, and to apply a proven selling process that makes decision-making easy. You will become confident presenting additional buying opportunities and higher-margin alternatives, and your customer will thank you for it.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • Create Your Work-Life Breakthrough (12:00 PM - 01:00 PM)
    Event Details
    Friday, May 23, 2014
    12:00 PM - 01:00 PM
    Online

    Most of us aspire to live a balanced life. We want to spend the appropriate amount of time and energy in each aspect of our lives. Yet, often our lives fall out of balance due to workplace stress or changes, an accident or injury, an unpredicted event, or even a small worry that grows larger with each passing day. By analyzing our current levels of energy and focus in each aspect of life – work, family, health, community, spirituality, social life, and finances – we can determine how satisfied we are with each, identify potential stressors, and plan a course of action based on what is truly important to us. In this session you will explore useful tips and actions that can help you regain your sense of balance. Create Your Work-Life Breakthrough is part of the Keys To Success Webinar Series.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • Step Up to Leadership (02:00 PM - 05:00 PM)
    Event Details
    Friday, May 23, 2014
    02:00 PM - 05:00 PM
    Online

    Employees are open to influence and motivation. "If you tell me what to do, I will do it to protect my job. But if you inspire me to do it, I will do it to the best of my ability." Supervisors who understand this simple truth and know how to apply it are the ones who generate results in today's organizations. Great managers develop high-performance teams that get results because they know how to lead a team, not just manage it. This program will smooth your transition from individual contributor to supervisor to leader. You will learn the basics like delegation, time management, and performance appraisal techniques, and gain insights into the more advanced aspects of leadership needed to inspire and motivate teams.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • Meetings that Work (02:00 PM - 04:00 PM)
    Event Details
    Friday, May 23, 2014
    02:00 PM - 04:00 PM
    Online

    This two-hour Live Online workshop is a much needed antidote for any person or organization suffering from poor meetings. By applying Dale Carnegie's principles and by gaining the willing cooperation of others, you become the catalyst for beneficial outcomes for colleagues, customers, managers, and yourself.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
Tuesday, May 27, 2014
  • Negotiations: A Human Relations Approach (09:00 AM - 11:00 AM)
    Event Details
    Tuesday, May 27, 2014
    09:00 AM - 11:00 AM
    Online

    Applying a proven negotiations process helps people know where they are going and how to plan for success. In this two-hour workshop, you will learn techniques such as building rapport; analyzing the actions, needs, and agendas of all parties; using effective strategies such as presenting alternatives; bargaining in good faith; and finalizing agreements so that everyone "wins" something they want. By doing so you will be able to gain cooperation and increase the likelihood that future interactions will be positive.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • How To Remember Just About Anything (03:00 PM - 06:00 PM)
    Event Details
    Tuesday, May 27, 2014
    03:00 PM - 06:00 PM
    Online

    Your memory can be a tremendous asset in business and an important ally in social situations. Now you can learn to utilize it to its fullest potential. This seminar is an experience you won't forget ... and one that won't let you forget names, facts and figures ever again. When you attend How to Remember Just about Anything, be prepared to have fun. This three hour live online training program, structured for participant involvement, will give you Dale Carnegie's proven techniques for retaining information.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • Coaching for Improved Performance (12:00 PM - 02:00 PM)
    Event Details
    Tuesday, May 27, 2014
    12:00 PM - 02:00 PM
    Online

    This workshop provides effective coaching techniques and other tools to help close the gap between expected performance and actual results. After completing this session, participants will coach for improved performance by following a step-by-step process and use the appraisal meeting to focus on future growth and training for others.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
Wednesday, May 28, 2014
  • How to Cold Call and Build New Customers (01:00 PM - 04:00 PM)
    Event Details
    Wednesday, May 28, 2014
    01:00 PM - 04:00 PM
    Online

    Cold calling has never been tougher. As soon as the prospect figures out you're a sales person the immediate responses are "no budget," "we're in a purchasing freeze", or "call me in six months if things are any better."But we all know that there is always money available to buy something that provides real value to the prospect. The trick is to get your value proposition in front of the prospect in such a compelling way that you turn off the automatic "no" response.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • Remember Names to Build Better Professional Relationships (02:00 PM - 03:00 PM)
    Event Details
    Wednesday, May 28, 2014
    02:00 PM - 03:00 PM
    Online

    In this Keys to Success Webinar, you will learn techniques to help you remember names when you need them. They are the basis for being able to more effectively grow and tap into your network of contacts. Find out which tools and formulas you can use that will help you remember the name of just about any person you will ever meet!


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
Thursday, May 29, 2014
  • Delegation (12:00 PM - 03:00 PM)
    Event Details
    Thursday, May 29, 2014
    12:00 PM - 03:00 PM
    Online

    In order to be a truly effective manager, you must be comfortable delegating work and ensuring your employees are accountable for delivery. With a fine line between delegating and "dumping", it is important to follow specific steps that make assignments clear and create a sense of ownership among team members while also maintaining overall control. Effective delegation helps develop individuals and achieve specific organizational outcomes. Learn how to identify who is ready for delegation using a reliable and collaborative process, and become prepared to determine "who will do what, when, and to what standard?" in your day-to-day role.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • Cultivate Power without Being Intimidating (03:00 PM - 06:00 PM)
    Event Details
    Thursday, May 29, 2014
    03:00 PM - 06:00 PM
    Online

    Part of successful organizational leadership is having the ability to assert the power of your position without intimidating others to the point where they are hesitant to take initiative. For staff members to respect you, they need to feel that you are approachable and able to keep your emotions in check. By applying Dale Carnegie's principles, and by gaining the willing cooperation of others, you become a catalyst for beneficial outcomes for your colleagues, customers, and yourself.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • Analyze Problems and Make Decisions (11:00 AM - 02:00 PM)
    Event Details
    Thursday, May 29, 2014
    11:00 AM - 02:00 PM
    Online

    This 3-hour Live Online workshop highlights several different problem solving tools and methods for gathering and analyzing data to make the process efficient and interactive. Decisions often need to be made quickly or under pressure which can lead to stress on individuals and teams. Learn to apply practical principles that can minimize stress that impedes sound decision-making.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!




     
Friday, May 30, 2014
  • Kickoff to Online Learning: Maximize Your Online Learning (09:00 AM - 09:30 AM)
    Event Details
    Friday, May 30, 2014
    09:00 AM - 09:30 AM
    Online

    Our online learning environment is designed to be engaging, interesting, informative, and above all, interactive. We want your experience to be great, so that you can apply useful Dale Carnegie principles in your work and personal life. This FREE, 30-minute, interactive session introduces you to the Live Online experience, tests your audio connection, and teaches you how to use the many learning tools used in Dale Carnegie Digital webinars, workshops, and seminars.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • Managing Conflict in the Workplace (12:00 PM - 03:00 PM)
    Event Details
    Friday, May 30, 2014
    12:00 PM - 03:00 PM
    Online

    Nothing can destroy productivity, derail projects, and damage your reputation faster than workplace conflict. Whether it smolders just beneath the surface or becomes open warfare, conflict can paralyze your group, department, or the entire organization. And once initiated, the unpleasant task of resolving conflicts falls on your shoulders. Based on the time-tested principles from the new book How to Win Friends and Influence People in the Digital Age, this program prescribes the best approaches for effectively dealing with conflicts, so you can resolve issues while maintaining positive relationships. Learn to diagnose conflict before it intensifies, apply appropriate conflict resolution techniques to specific situations, and remain poised when tension is high.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • Succession Planning for You and Your Managers (02:00 PM - 03:00 PM)
    Event Details
    Friday, May 30, 2014
    02:00 PM - 03:00 PM
    Online

    Many leaders in key positions are becoming eligible for retirement. There is a great sense of urgency to proactively plan to replace a key talent. The expense and risk associated with bringing in candidates from the outside is high. Compounding this problem, the supply of job-ready replacement candidates is often limited. As HR professionals or managers, if you’re unsure where to begin, or are looking for a fresh approach to speed up the process, this webinar can help.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
Monday, June 02, 2014
  • Winning Leadership: Engage, Align, and Get Results (02:00 PM - 05:00 PM)
    Event Details
    Monday, June 02, 2014
    02:00 PM - 05:00 PM
    Online

    Do today's best leaders dictate change, or inspire it? Do they tell employees what to do, or influence their choices and assist them in reaching their performance goals? The best leaders adapt and lead by example, creating an environment of engagement and accountability for their teams. This four-session Live Online seminar will teach you how to stop managing and start leading; to stop pushing and start pulling. You will have ample time to develop and practice the skill set of the modern leader, making you a vital part of your organization's future.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • Attitudes for Service (10:00 AM - 01:00 PM)
    Event Details
    Monday, June 02, 2014
    10:00 AM - 01:00 PM
    Online

    Customer service is a significant part of the entire customer experience. By applying key principles to strengthen relationships and by maintaining your attitude and professionalism in all customer service situations, you and your organization can differentiate yourselves from the competition. In this Live Online workshop, you will discuss taking 100% responsibility for customer service. Each time an internal or external customer comes into contact with you, your attitude is showing. You will apply Dale Carnegie principles and identify ways to maintain a friendly, low pressure and high service environment that makes customers want to come back to you in the future.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • Secrets to Leading with Assertiveness (12:00 PM - 01:00 PM)
    Event Details
    Monday, June 02, 2014
    12:00 PM - 01:00 PM
    Online

    In this webinar, you will learn to build on your strengths, advocate for what you need to be successful and use the right language to do so. You will learn strategies to boost your confidence, 10 tips to build assertiveness, and the Dale Carnegie principles of cooperation to influence and effectively lead your team.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
Tuesday, June 03, 2014
  • Time Management (11:00 AM - 02:00 PM)
    Event Details
    Tuesday, June 03, 2014
    11:00 AM - 02:00 PM
    Online

    Do you feel like a virtual prisoner to an endless flow of e-mails, voice messages, meetings, projects, and documents that all demand your immediate attention? Do you find yourself getting stressed out by unrealistic demands and expectations from multiple sources? Does it seem like you're constantly swimming against the tide? If so, then it's time to change your perspective and take control. This seminar offers practical techniques to help you focus on results, not tasks. Undo destructive habits and consciously choose to establish healthy, productive habits that yield long term benefits. You'll learn how to lock out mental distractions so that you can eliminate time wasters and concentrate on your priorities.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • Marshall Goldsmith - What Got You Here Won't Get You There (10:00 AM - 01:00 PM)
    Event Details
    Tuesday, June 03, 2014
    10:00 AM - 01:00 PM
    Online

    Dale Carnegie Digital® is excited to partner with Marshall Goldsmith to make one of the most effective management development methodologies accessible, convenient, live and online! Experience the merging of our world-renowned training and that of leadership development expert, executive coach and author, Marshall Goldsmith from his New York Times best seller and Wall Street Journal #1 business book, What Got You Here Won’t Get You There. This dynamic session will help you identify and overcome 20 of the most common interpersonal challenges often found in leadership behavior. You’ll learn a seven-step method to get rid of bad habits, or make adjustments to habits you want to change. You’ll apply a variety of methods to gain feedback and practice feed forward- a simple yet powerful process that turns feedback into productive action. Seminar Bonus: All participants receive a free copy of the best-selling book, What Got You Here Won’t Get You There by Marshall Goldsmith.For domestic shipping please allow at least 5- 7 business days for receipt of the Marshall Goldsmith book from time registered for this course. For international participants, please allow at least 7-10 business days shipping from time registered for this course.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • Overcoming Workplace Negativity with Enthusiasm (02:00 PM - 05:00 PM)
    Event Details
    Tuesday, June 03, 2014
    02:00 PM - 05:00 PM
    Online

    Negative attitudes spread to the point where they eventually affect performance and decision-making. That's the bad news. The good news is that enthusiasm and positive attitudes spread just as quickly and affect performance just as much -- in the right direction. Overcoming Workplace Negativity with Enthusiasm is a live online program that will show you how to use Dale Carnegie's proven ways to prevent the naysayers, whiners and downers from robbing you and your group of the energy to succeed. In just 3 hours, you'll learn specific techniques for dealing with that burned-out feeling so that you can lead with confidence and enthusiasm. Take a positive step toward success right now.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • Virtual Meetings that Engage (03:00 PM - 04:00 PM)
    Event Details
    Tuesday, June 03, 2014
    03:00 PM - 04:00 PM
    Online

    In this fast paced, interactive webinar you'll learn to use activities to energize your next online meeting. This webinar will help identify what's unique about running an online meeting and what's needed to make it an interactive experience. It answers these questions: How will you generate participation and build cooperation? What activities will keep the team members engaged? What online tools are available to help stay focused and on time? Activities and energizers for online meetings is an engaging answer. This session covers the three components of an effective online meeting leadership strategy: pre-meeting planning, managing the meeting, and post-meeting follow-up. You'll experience meeting activities and analyze the online tools used to make them energizing. A handout is included that provides technical tips and meeting checklists. Virtual Meetings that Engage is part of the Keys To Success webinar series.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
Wednesday, June 04, 2014
  • Confident, Assertive, In Charge: Developing the Attitudes of Leadership - Live Online (11:00 AM - 02:00 PM)
    Event Details
    Wednesday, June 04, 2014
    11:00 AM - 02:00 PM
    Online

    The extent to which you will be successful as a leader is conditioned on your ability to influence others at all levels of your organization. Now you can take charge of how others see you. Learn to tap into your latent power, unleash your inner attitudes of confidence and enthusiasm, and build your visibility in the organization. Become more assertive and say "no" when you need to, eliminating confusion over "who’s in charge." This intensive, interactive online program begins by helping you see yourself as others see you. What image do you project? Are you hesitant or confident? Are you shy or assertive? Are you controlled by the situation or in charge? Then our expert coaches will help you build on your strengths and eliminate weaknesses, developing the kind of winning attitudes that all successful leaders have.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • Leading Virtual Teams (12:00 PM - 03:00 PM)
    Event Details
    Wednesday, June 04, 2014
    12:00 PM - 03:00 PM
    Online

    Overall, virtual teams are very similar to traditional face-to-face teams. After all, people are people. We may communicate today with different tools and greater speed, but Dale Carnegie's advice on how to communicate, lead and work efficiently remains priceless across the ages. This two-session Live Online workshop will help equip leaders with the knowledge and skills necessary to lead virtual teams to new levels of effectiveness.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • Performance Reviews That Motivate (10:00 AM - 11:00 AM)
    Event Details
    Wednesday, June 04, 2014
    10:00 AM - 11:00 AM
    Online

    Let's face it. We don't often think that "performance review" and "motivation" belong in the same sentence. Performance reviews can cause anxiety in the associates being appraised and the manager responsible for conducting them. An effective performance review can be an opportunity for honest, open conversation about positive and negative results. It can inspire and engage people when it is focused on plans for the future. By setting expectations and helping associates to create achievable targets well in advance, then coaching and providing adequate feedback throughout the year, performance management becomes part of the culture rather than a dreaded annual event. People support what they help to create. Very few people are motivated by criticism. In this fast-paced webinar, explore ways to conduct RAVE performance reviews and plan your performance conversations so that staff members feel encouraged, inspired and ready to exceed expectations. Performance Reviews that Motivate is part of the Keys To Success Webinar Series.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • Getting Results Without Authority (01:00 PM - 02:00 PM)
    Event Details
    Wednesday, June 04, 2014
    01:00 PM - 02:00 PM
    Online

    Organizations have changed – there is now a mix of top-down authority and work where no single person is always “the boss.” Between matrix organizations, flatter structures, contracting, and outsourcing, success often depends on gaining the cooperation of people and resources that you do not have direct authority over. Great leaders and managers find success through influence and negotiation. They focus first on gaining employees’ respect and trust. They build up credibility through consistent action and leadership. They listen and provide support, thereby laying the groundwork for future support and influence. In this Keys to Success Webinar, you will learn the characteristics you need to have, and actions you need to take, to get maximum results from people who don’t work directly for you. You’ll learn how to influence others by building authentic trust, credibility, and respect, thereby gaining their willing cooperation when you need it most. Getting Results Without Authority is part of the Keys To Success Webinar Series.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • Kickoff to Online Learning: Maximize Your Online Learning (10:00 AM - 10:30 AM)
    Event Details
    Wednesday, June 04, 2014
    10:00 AM - 10:30 AM
    Online

    Our online learning environment is designed to be engaging, interesting, informative, and above all, interactive. We want your experience to be great, so that you can apply useful Dale Carnegie principles in your work and personal life. This FREE, 30-minute, interactive session introduces you to the Live Online experience, tests your audio connection, and teaches you how to use the many learning tools used in Dale Carnegie Digital webinars, workshops, and seminars.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
Thursday, June 05, 2014
  • How to Communicate with Diplomacy and Tact - Live Online (02:00 PM - 05:00 PM)
    Event Details
    Thursday, June 05, 2014
    02:00 PM - 05:00 PM
    Online

    Have you ever been awed by people who always seem to know what to say and how to say it in any situation? They have mastered the art of communicating with diplomacy, tact, and confidence. This is perhaps the single most import skill to influence people and drive results. Learn how to determine if your image is sending the wrong message and gain a flexible communication style with an awareness of your word choices, tone, and body language. Develop the skills to disagree agreeably, communicate more effectively through active listening, and control your own "hot buttons" – right from your own desk!


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • Step Up to Leadership (10:00 AM - 01:00 PM)
    Event Details
    Thursday, June 05, 2014
    10:00 AM - 01:00 PM
    Online

    Employees are open to influence and motivation. "If you tell me what to do, I will do it to protect my job. But if you inspire me to do it, I will do it to the best of my ability." Supervisors who understand this simple truth and know how to apply it are the ones who generate results in today's organizations. Great managers develop high-performance teams that get results because they know how to lead a team, not just manage it. This program will smooth your transition from individual contributor to supervisor to leader. You will learn the basics like delegation, time management, and performance appraisal techniques, and gain insights into the more advanced aspects of leadership needed to inspire and motivate teams.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • Managing Workplace Stress (01:00 PM - 04:00 PM)
    Event Details
    Thursday, June 05, 2014
    01:00 PM - 04:00 PM
    Online

    The list of stress factors in today's world grows longer every day. People react differently to living in this pressure cooker. Some become aggressive while others become passive or just shut down altogether. Regardless of the reaction, the results are the same – personal and organizational productivity grind to a halt, creativity dies, and momentum vanishes. Now you can do something about the destructive forces of stress in the workplace. Learn to assess your current reactions to stress so that you can stop worrying and start working up to your full potential.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • Present Complex Information (04:00 PM - 05:00 PM)
    Event Details
    Thursday, June 05, 2014
    04:00 PM - 05:00 PM
    Online

    In this interactive, one-hour webinar, you will focus on how to better present on topics you know well but your audience considers complex or full of new information. The key is to plan out the best approach for listeners so that they can more easily receive the information. Sequencing information in a logical way and in manageable chunks helps them stay engaged, and analogies can be a critical tool for connecting with what your audience already understands. You'll walk away with other best practices for support materials, visuals, and presentation delivery that will help you plan for your next presentation.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
Friday, June 06, 2014
  • How to Win Friends and Influence Business People - Live Online (11:00 AM - 02:00 PM)
    Event Details
    Friday, June 06, 2014
    11:00 AM - 02:00 PM
    Online

    For 100 years, professionals have turned to Dale Carnegie's powerful books and winning interactive seminars to help them reach new levels of professional and personal success. His name is synonymous with How to Win Friends and Influence People – setting the standard for interpersonal effectiveness –with tenets that are as valid now as when the book was first written. Learn to achieve results by communicating professionally and confidently in business situations. Become effective expressing your ideas in ways that are heard, and help you generate enthusiasm from managers, co-workers, staff, and clients.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • Unleash the Power of Mentoring In your Organization (01:00 PM - 03:00 PM)
    Event Details
    Friday, June 06, 2014
    01:00 PM - 03:00 PM
    Online

    A mentor provides professional advice and support. He or she willingly shares knowledge, experience and often personal and professional network contacts. Successful mentoring can help less experienced individuals navigate away from costly mistakes. For a mentor, the relationship provides an opportunity to gain a fresh perspective and the satisfaction from guiding others to professional success. In this two-hour Live Online workshop, learn what it takes to make the launch of your program successful and avoid the challenges that often derail organizational initiatives.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
Monday, June 09, 2014
  • Coaching for Improved Performance (03:00 PM - 05:00 PM)
    Event Details
    Monday, June 09, 2014
    03:00 PM - 05:00 PM
    Online

    This workshop provides effective coaching techniques and other tools to help close the gap between expected performance and actual results. After completing this session, participants will coach for improved performance by following a step-by-step process and use the appraisal meeting to focus on future growth and training for others.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • Meetings that Work (10:00 AM - 12:00 PM)
    Event Details
    Monday, June 09, 2014
    10:00 AM - 12:00 PM
    Online

    This two-hour Live Online workshop is a much needed antidote for any person or organization suffering from poor meetings. By applying Dale Carnegie's principles and by gaining the willing cooperation of others, you become the catalyst for beneficial outcomes for colleagues, customers, managers, and yourself.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • Transforming Customer Complaints into Opportunities (11:00 AM - 02:00 PM)
    Event Details
    Monday, June 09, 2014
    11:00 AM - 02:00 PM
    Online

    This three-hour Live Online workshop provides useful strategies and guidelines for successfully resolving customer complaints. Using the Recovery Formula can help turn a complaint into an opportunity to create a loyal customer. Cross and up selling opportunities can result from a well handled complaint. Finally, examining root causes of your common complaint can help you find ways to reduce or eliminate them. By effectively resolving complaints you can reduce stress, build relationships, and improve customer loyalty and retention.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • Cultivate Power without Being Intimidating (01:00 PM - 04:00 PM)
    Event Details
    Monday, June 09, 2014
    01:00 PM - 04:00 PM
    Online

    Part of successful organizational leadership is having the ability to assert the power of your position without intimidating others to the point where they are hesitant to take initiative. For staff members to respect you, they need to feel that you are approachable and able to keep your emotions in check. By applying Dale Carnegie's principles, and by gaining the willing cooperation of others, you become a catalyst for beneficial outcomes for your colleagues, customers, and yourself.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • Appeal to Buyer Motives to Close More Sales (04:00 PM - 05:00 PM)
    Event Details
    Monday, June 09, 2014
    04:00 PM - 05:00 PM
    Online

    In this interactive, one-hour webinar, you will learn how to gain commitment more easily by conducting the early phases of the sale skillfully. Over-emphasis on closing can feel like a manipulative technique to the buyer and can strain the relationship. The key is to build the relationship throughout the sales process by appealing to buyer emotions and motives. Doing so will improve close ratios and lead to more successful sales.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
Tuesday, June 10, 2014
  • Secrets of Motivation (03:00 PM - 05:00 PM)
    Event Details
    Tuesday, June 10, 2014
    03:00 PM - 05:00 PM
    Online

    To achieve your strategic objectives, you first need to learn what motivates employees to work to their full potential. Secrets of Motivation will teach you how to become a leader who is known for getting results through people. You’ll learn to build effective relationships, encourage commitment, and harness innovation in your work environment.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • Managing Customer Expectations (09:00 AM - 12:00 PM)
    Event Details
    Tuesday, June 10, 2014
    09:00 AM - 12:00 PM
    Online

    It is a simple truth: customers continue to do business with organizations that deliver on what they promise and who have treated them fairly. You have far more potential to develop long lasting relationships and future business success by managing customer expectations in a consistent way. In this session, you examine ways that you can exceed your customers’ expectations by setting, monitoring, and influencing their expectations. You start by determining their initial expectations and the reasons for each. Then you proactively set realistic expectations with the customer, leverage sure-fire ways to exceed them, and follow an ongoing and consistent process to manage customer expectations in the future.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • Present with Impact (01:00 PM - 02:00 PM)
    Event Details
    Tuesday, June 10, 2014
    01:00 PM - 02:00 PM
    Online

    A presentation is one of the most important tools a professional has for getting things done and influencing others. Whether you are persuading colleagues, selling to a client, energizing a team, or recommending an idea to senior leaders, an effective presentation can be the difference between your success and failure. This interactive, one-hour webinar will help you focus on the visual, vocal, and verbal components of presentation delivery so that your message has the intended impact on your audience.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
Wednesday, June 11, 2014
  • Successful Public Speaking (01:00 PM - 04:00 PM)
    Event Details
    Wednesday, June 11, 2014
    01:00 PM - 04:00 PM
    Online

    Successful Public Speaking uses the foolproof methods of Dale Carnegie to turn the participant from a nervous novice into a confident presenter. Dale Carnegie believed that public speaking is a skill to be learned, not an inborn trait. He validated that belief year after year by turning out the most accomplished speakers in the world. In this session, participants will learn the very same skills that Dale Carnegie himself used to create generations of politicians, community leaders, and successful business people. To master the art of public speaking learners need to eliminate discomfort and boost confidence, and understand the key elements of opening, message delivery, closing, and question and answer.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • Cross and Up Selling (02:00 PM - 05:00 PM)
    Event Details
    Wednesday, June 11, 2014
    02:00 PM - 05:00 PM
    Online

    Acquiring new customers requires time and effort, but once onboard they create excellent opportunities for cross-selling and up-selling. By asking the right questions and making appropriate suggestions, you can significantly increase their overall purchase level, add revenue to your company’s top-line, and satisfy your client all at the same time. The secret is to uncover your customer’s unarticulated needs, and to offer solutions in a professional and consultative way. In this course you will learn to identify opportunities to delivery more products and services to your customers, and to apply a proven selling process that makes decision-making easy. You will become confident presenting additional buying opportunities and higher-margin alternatives, and your customer will thank you for it.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • Powerful Conversations to Engage Your Workforce (04:00 PM - 05:00 PM)
    Event Details
    Wednesday, June 11, 2014
    04:00 PM - 05:00 PM
    Online

    Great conversationalists are able to find connections with others by asking the right questions and learning team members' likes and dislikes. As a result of these relationships, trust is formed and teamwork comes more naturally. In this fast-paced webinar, you will hone the skills needed to have powerful conversations that will improve professional relationships, build trust, and get real results.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
Thursday, June 12, 2014
  • Compelling Sales Presentations (01:00 PM - 04:00 PM)
    Event Details
    Thursday, June 12, 2014
    01:00 PM - 04:00 PM
    Online

    Dale Carnegie Digital and Jeffrey Gitomer join forces to create a dynamic sales presentations program designed for sales professionals who need to ramp up their closing ratios. This live on-line program is a blend of time tested Dale Carnegie presentation principles and sales methodologies; and the knowledge and expertise of sales authority and author, Jeffrey Gitomer. The program is designed to accelerate skills for both online and face-to-face presentations. In this dynamic session, you will learn strategies to transfer your message and get others to listen to you; how to make the most of your personality, voice, and body language in your sales presentation; when to end and ask for the sale to close the deal. Most importantly, you will reignite your confidence and passion for your product.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • How to Present Online (12:00 PM - 01:00 PM)
    Event Details
    Thursday, June 12, 2014
    12:00 PM - 01:00 PM
    Online

    Dale Carnegie outlined four ways that people evaluate us: what we say, how we say it, what we do, and how we do it. These tenets hold true for any presentation, whether delivered face-to-face or online. An online presentation delights its audience only when voice, visuals and technology come together to deliver a high impact engaging experience. Distractions are the norm; interactive and powerfully simple presentations are the solution. By practicing Dale Carnegie principles, masterfully using technology, and creating superior visuals, online presentations become dynamic and powerful. Join us for this session where you will learn how to break the mold of boring webinars and set the standard for Online Presentations! How to Present Online is part of the Keys To Success Webinar Series.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
Friday, June 13, 2014
  • How to Cold Call and Build New Customers (10:00 AM - 01:00 PM)
    Event Details
    Friday, June 13, 2014
    10:00 AM - 01:00 PM
    Online

    Cold calling has never been tougher. As soon as the prospect figures out you're a sales person the immediate responses are "no budget," "we're in a purchasing freeze", or "call me in six months if things are any better."But we all know that there is always money available to buy something that provides real value to the prospect. The trick is to get your value proposition in front of the prospect in such a compelling way that you turn off the automatic "no" response.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • Negotiations: A Human Relations Approach (01:00 PM - 03:00 PM)
    Event Details
    Friday, June 13, 2014
    01:00 PM - 03:00 PM
    Online

    Applying a proven negotiations process helps people know where they are going and how to plan for success. In this two-hour workshop, you will learn techniques such as building rapport; analyzing the actions, needs, and agendas of all parties; using effective strategies such as presenting alternatives; bargaining in good faith; and finalizing agreements so that everyone "wins" something they want. By doing so you will be able to gain cooperation and increase the likelihood that future interactions will be positive.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • Outstanding Customer Service (12:00 PM - 01:00 PM)
    Event Details
    Friday, June 13, 2014
    12:00 PM - 01:00 PM
    Online

    In this interactive, one-hour webinar, you will be given a simple yet effective eight-step process for resolving complaints, as well as some key guidelines to follow in dealing with challenging customers. You will also learn the five approaches to engage customers and build loyalty, and a useful process for gaining customer referrals without being pushy or aggressive.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
Monday, June 16, 2014
  • Build a High Performing Virtual Team (12:00 PM - 01:00 PM)
    Event Details
    Monday, June 16, 2014
    12:00 PM - 01:00 PM
    Online

    What does it take to build and manage a successful virtual team? Dispersed workforces are today's norm, and while virtual teams can be similar to traditional ones, leaders can no longer rely on only face-to-face communication and team building methods to build a productive virtual team. The digital age is changing the way we work, play, communicate and think. It is an exciting frontier that rewards those that step up to the challenge and develop new levels of competence. While it may seem difficult to keep pace with technological changes, the abundance of new, user-friendly tools actually make it easier to lead and collaborate across distance than ever before. This Live Online webinar introduces the tools, attitudes and actions leaders need to encourage maximum performance in team members.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!




     
  • Dream Big, Focus Small: Achieve SMARTER Goals (02:00 PM - 03:00 PM)
    Event Details
    Monday, June 16, 2014
    02:00 PM - 03:00 PM
    Online

    In this fast-paced, one-hour Live Online webinar you will learn how to create such SMARTER goals for personal and professional success. You will see why it is important to both dream big, but then focus small, to overcome common obstacles. And you'll walk away with ten tips that can be key to achieving results and improving your performance.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • Kickoff to Online Learning: Maximize Your Online Learning (04:00 PM - 04:30 PM)
    Event Details
    Monday, June 16, 2014
    04:00 PM - 04:30 PM
    Online

    Our online learning environment is designed to be engaging, interesting, informative, and above all, interactive. We want your experience to be great, so that you can apply useful Dale Carnegie principles in your work and personal life. This FREE, 30-minute, interactive session introduces you to the Live Online experience, tests your audio connection, and teaches you how to use the many learning tools used in Dale Carnegie Digital webinars, workshops, and seminars.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
Tuesday, June 17, 2014
  • Delegation (02:00 PM - 05:00 PM)
    Event Details
    Tuesday, June 17, 2014
    02:00 PM - 05:00 PM
    Online

    In order to be a truly effective manager, you must be comfortable delegating work and ensuring your employees are accountable for delivery. With a fine line between delegating and "dumping", it is important to follow specific steps that make assignments clear and create a sense of ownership among team members while also maintaining overall control. Effective delegation helps develop individuals and achieve specific organizational outcomes. Learn how to identify who is ready for delegation using a reliable and collaborative process, and become prepared to determine "who will do what, when, and to what standard?" in your day-to-day role.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • Leading Across Generations (11:00 AM - 01:00 PM)
    Event Details
    Tuesday, June 17, 2014
    11:00 AM - 01:00 PM
    Online

    Leading a team of diverse generations can be an incredibly rich and productive experience when you have the skills in place to capitalize on the strengths of each generation. This program provides insights and tools to help you turn the attitudes and skills each generation brings to the table into powerful performance drivers. You will learn the approaches that will most often help you lead members of each generation, resulting in an engaging and productive work environment for everyone.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • Succession Planning for You and Your Managers (02:00 PM - 03:00 PM)
    Event Details
    Tuesday, June 17, 2014
    02:00 PM - 03:00 PM
    Online

    Many leaders in key positions are becoming eligible for retirement. There is a great sense of urgency to proactively plan to replace a key talent. The expense and risk associated with bringing in candidates from the outside is high. Compounding this problem, the supply of job-ready replacement candidates is often limited. As HR professionals or managers, if you’re unsure where to begin, or are looking for a fresh approach to speed up the process, this webinar can help.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
Wednesday, June 18, 2014
  • Overcoming Workplace Negativity with Enthusiasm (10:00 AM - 01:00 PM)
    Event Details
    Wednesday, June 18, 2014
    10:00 AM - 01:00 PM
    Online

    Negative attitudes spread to the point where they eventually affect performance and decision-making. That's the bad news. The good news is that enthusiasm and positive attitudes spread just as quickly and affect performance just as much -- in the right direction. Overcoming Workplace Negativity with Enthusiasm is a live online program that will show you how to use Dale Carnegie's proven ways to prevent the naysayers, whiners and downers from robbing you and your group of the energy to succeed. In just 3 hours, you'll learn specific techniques for dealing with that burned-out feeling so that you can lead with confidence and enthusiasm. Take a positive step toward success right now.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • Unleash the Power of Mentoring In your Organization (02:00 PM - 04:00 PM)
    Event Details
    Wednesday, June 18, 2014
    02:00 PM - 04:00 PM
    Online

    A mentor provides professional advice and support. He or she willingly shares knowledge, experience and often personal and professional network contacts. Successful mentoring can help less experienced individuals navigate away from costly mistakes. For a mentor, the relationship provides an opportunity to gain a fresh perspective and the satisfaction from guiding others to professional success. In this two-hour Live Online workshop, learn what it takes to make the launch of your program successful and avoid the challenges that often derail organizational initiatives.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • Lead Change Effectively (01:00 PM - 03:00 PM)
    Event Details
    Wednesday, June 18, 2014
    01:00 PM - 03:00 PM
    Online

    In this two-hour Live Online workshop we will examine the challenges of change leadership and the mistakes that often result. We will incorporate principles for leading organizational change, leading individuals during times of change, and managing our own reactions to change. Out of this discussion, you will create a draft of a change leadership plan. By creating and following through on this plan, you can take a more organized approach to leading organizational change.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • Present to Persuade (03:00 PM - 04:00 PM)
    Event Details
    Wednesday, June 18, 2014
    03:00 PM - 04:00 PM
    Online

    If you ever needed to persuade others through a presentation, you know there area a host of challenges to doing so effectively. By putting yourself in the listener's situation, a presenter can more easily see the audience's point of view and appeal to their interests. It is also critical that you have a message that is clear, concise, and easy to understand. In this interactive, one-hour webinar you will learn a proven structure for organizing a persuasive presentation, identify ways to use audience-appropriate evidence, and learn other best practice tips for presenting to persuade.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
Thursday, June 19, 2014
  • Marshall Goldsmith - What Got You Here Won't Get You There (01:00 PM - 04:00 PM)
    Event Details
    Thursday, June 19, 2014
    01:00 PM - 04:00 PM
    Online

    Dale Carnegie Digital® is excited to partner with Marshall Goldsmith to make one of the most effective management development methodologies accessible, convenient, live and online! Experience the merging of our world-renowned training and that of leadership development expert, executive coach and author, Marshall Goldsmith from his New York Times best seller and Wall Street Journal #1 business book, What Got You Here Won’t Get You There. This dynamic session will help you identify and overcome 20 of the most common interpersonal challenges often found in leadership behavior. You’ll learn a seven-step method to get rid of bad habits, or make adjustments to habits you want to change. You’ll apply a variety of methods to gain feedback and practice feed forward- a simple yet powerful process that turns feedback into productive action. Seminar Bonus: All participants receive a free copy of the best-selling book, What Got You Here Won’t Get You There by Marshall Goldsmith.For domestic shipping please allow at least 5- 7 business days for receipt of the Marshall Goldsmith book from time registered for this course. For international participants, please allow at least 7-10 business days shipping from time registered for this course.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • Attitudes for Service (03:00 PM - 06:00 PM)
    Event Details
    Thursday, June 19, 2014
    03:00 PM - 06:00 PM
    Online

    Customer service is a significant part of the entire customer experience. By applying key principles to strengthen relationships and by maintaining your attitude and professionalism in all customer service situations, you and your organization can differentiate yourselves from the competition. In this Live Online workshop, you will discuss taking 100% responsibility for customer service. Each time an internal or external customer comes into contact with you, your attitude is showing. You will apply Dale Carnegie principles and identify ways to maintain a friendly, low pressure and high service environment that makes customers want to come back to you in the future.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • Building Your Power Team (12:00 PM - 02:00 PM)
    Event Details
    Thursday, June 19, 2014
    12:00 PM - 02:00 PM
    Online

    In this interactive, two-hour workshop, you will learn how to conduct interviews to identify the best people for each position and make the right hiring decisions. You will also walk away with aproaches to motivate your team to achieve and sustain top performance, allowing you to develop and grow a true power team.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • Disagree Agreeably (04:00 PM - 05:00 PM)
    Event Details
    Thursday, June 19, 2014
    04:00 PM - 05:00 PM
    Online

    Left unresolved, disagreements with others can waste time and energy, and also negatively impact productivity. For many, the normal reaction is to avoid disagreements in order to maintain a peaceful work environment. Yet we can gain so much from those with whom we disagree if we can learn to view these situations as learning opportunities, and deal with them in an agreeable and professional way. In this webinar, you will gain insights into your personality and reactions when dealing with differences of opinion surrounding your "hot buttons." You will learn to give others the benefit of the doubt and how to practice expressing yourself in a way that promotes acceptance, agreeable outcomes, and improved productivity.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
Friday, June 20, 2014
  • Leading Virtual Teams (10:00 AM - 01:00 PM)
    Event Details
    Friday, June 20, 2014
    10:00 AM - 01:00 PM
    Online

    Overall, virtual teams are very similar to traditional face-to-face teams. After all, people are people. We may communicate today with different tools and greater speed, but Dale Carnegie's advice on how to communicate, lead and work efficiently remains priceless across the ages. This two-session Live Online workshop will help equip leaders with the knowledge and skills necessary to lead virtual teams to new levels of effectiveness.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • Goal Setting and Accountability (12:00 PM - 02:00 PM)
    Event Details
    Friday, June 20, 2014
    12:00 PM - 02:00 PM
    Online

    In this interactive, two-hour sales leadership workshop, you will learn how to instill your sales team the importance of production and development goals and create a culture of high performance. You will learn tips to build employee engagement that drives positive sales outcomes, and best practices for holding individuals and teams accountable to the agreed upon goals.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
Monday, June 23, 2014
  • Step Up to Leadership (01:00 PM - 04:00 PM)
    Event Details
    Monday, June 23, 2014
    01:00 PM - 04:00 PM
    Online

    Employees are open to influence and motivation. "If you tell me what to do, I will do it to protect my job. But if you inspire me to do it, I will do it to the best of my ability." Supervisors who understand this simple truth and know how to apply it are the ones who generate results in today's organizations. Great managers develop high-performance teams that get results because they know how to lead a team, not just manage it. This program will smooth your transition from individual contributor to supervisor to leader. You will learn the basics like delegation, time management, and performance appraisal techniques, and gain insights into the more advanced aspects of leadership needed to inspire and motivate teams.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • Getting Results Without Authority (12:00 PM - 01:00 PM)
    Event Details
    Monday, June 23, 2014
    12:00 PM - 01:00 PM
    Online

    Organizations have changed – there is now a mix of top-down authority and work where no single person is always “the boss.” Between matrix organizations, flatter structures, contracting, and outsourcing, success often depends on gaining the cooperation of people and resources that you do not have direct authority over. Great leaders and managers find success through influence and negotiation. They focus first on gaining employees’ respect and trust. They build up credibility through consistent action and leadership. They listen and provide support, thereby laying the groundwork for future support and influence. In this Keys to Success Webinar, you will learn the characteristics you need to have, and actions you need to take, to get maximum results from people who don’t work directly for you. You’ll learn how to influence others by building authentic trust, credibility, and respect, thereby gaining their willing cooperation when you need it most. Getting Results Without Authority is part of the Keys To Success Webinar Series.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • Present Complex Information (03:00 PM - 04:00 PM)
    Event Details
    Monday, June 23, 2014
    03:00 PM - 04:00 PM
    Online

    In this interactive, one-hour webinar, you will focus on how to better present on topics you know well but your audience considers complex or full of new information. The key is to plan out the best approach for listeners so that they can more easily receive the information. Sequencing information in a logical way and in manageable chunks helps them stay engaged, and analogies can be a critical tool for connecting with what your audience already understands. You'll walk away with other best practices for support materials, visuals, and presentation delivery that will help you plan for your next presentation.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
Tuesday, June 24, 2014
  • Successful Public Speaking (10:00 AM - 01:00 PM)
    Event Details
    Tuesday, June 24, 2014
    10:00 AM - 01:00 PM
    Online

    Successful Public Speaking uses the foolproof methods of Dale Carnegie to turn the participant from a nervous novice into a confident presenter. Dale Carnegie believed that public speaking is a skill to be learned, not an inborn trait. He validated that belief year after year by turning out the most accomplished speakers in the world. In this session, participants will learn the very same skills that Dale Carnegie himself used to create generations of politicians, community leaders, and successful business people. To master the art of public speaking learners need to eliminate discomfort and boost confidence, and understand the key elements of opening, message delivery, closing, and question and answer.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • Transforming Customer Complaints into Opportunities (01:00 PM - 04:00 PM)
    Event Details
    Tuesday, June 24, 2014
    01:00 PM - 04:00 PM
    Online

    This three-hour Live Online workshop provides useful strategies and guidelines for successfully resolving customer complaints. Using the Recovery Formula can help turn a complaint into an opportunity to create a loyal customer. Cross and up selling opportunities can result from a well handled complaint. Finally, examining root causes of your common complaint can help you find ways to reduce or eliminate them. By effectively resolving complaints you can reduce stress, build relationships, and improve customer loyalty and retention.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • Create Your Work-Life Breakthrough (12:00 PM - 01:00 PM)
    Event Details
    Tuesday, June 24, 2014
    12:00 PM - 01:00 PM
    Online

    Most of us aspire to live a balanced life. We want to spend the appropriate amount of time and energy in each aspect of our lives. Yet, often our lives fall out of balance due to workplace stress or changes, an accident or injury, an unpredicted event, or even a small worry that grows larger with each passing day. By analyzing our current levels of energy and focus in each aspect of life – work, family, health, community, spirituality, social life, and finances – we can determine how satisfied we are with each, identify potential stressors, and plan a course of action based on what is truly important to us. In this session you will explore useful tips and actions that can help you regain your sense of balance. Create Your Work-Life Breakthrough is part of the Keys To Success Webinar Series.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • Remember Names to Build Better Professional Relationships (02:00 PM - 03:00 PM)
    Event Details
    Tuesday, June 24, 2014
    02:00 PM - 03:00 PM
    Online

    In this Keys to Success Webinar, you will learn techniques to help you remember names when you need them. They are the basis for being able to more effectively grow and tap into your network of contacts. Find out which tools and formulas you can use that will help you remember the name of just about any person you will ever meet!


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
Wednesday, June 25, 2014
  • Cultivate Power without Being Intimidating (03:00 PM - 06:00 PM)
    Event Details
    Wednesday, June 25, 2014
    03:00 PM - 06:00 PM
    Online

    Part of successful organizational leadership is having the ability to assert the power of your position without intimidating others to the point where they are hesitant to take initiative. For staff members to respect you, they need to feel that you are approachable and able to keep your emotions in check. By applying Dale Carnegie's principles, and by gaining the willing cooperation of others, you become a catalyst for beneficial outcomes for your colleagues, customers, and yourself.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • Negotiations: A Human Relations Approach (12:00 PM - 02:00 PM)
    Event Details
    Wednesday, June 25, 2014
    12:00 PM - 02:00 PM
    Online

    Applying a proven negotiations process helps people know where they are going and how to plan for success. In this two-hour workshop, you will learn techniques such as building rapport; analyzing the actions, needs, and agendas of all parties; using effective strategies such as presenting alternatives; bargaining in good faith; and finalizing agreements so that everyone "wins" something they want. By doing so you will be able to gain cooperation and increase the likelihood that future interactions will be positive.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • Analyze Problems and Make Decisions (02:00 PM - 05:00 PM)
    Event Details
    Wednesday, June 25, 2014
    02:00 PM - 05:00 PM
    Online

    This 3-hour Live Online workshop highlights several different problem solving tools and methods for gathering and analyzing data to make the process efficient and interactive. Decisions often need to be made quickly or under pressure which can lead to stress on individuals and teams. Learn to apply practical principles that can minimize stress that impedes sound decision-making.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!




     
  • Managing Conflict in the Workplace (02:00 PM - 05:00 PM)
    Event Details
    Wednesday, June 25, 2014
    02:00 PM - 05:00 PM
    Online

    Nothing can destroy productivity, derail projects, and damage your reputation faster than workplace conflict. Whether it smolders just beneath the surface or becomes open warfare, conflict can paralyze your group, department, or the entire organization. And once initiated, the unpleasant task of resolving conflicts falls on your shoulders. Based on the time-tested principles from the new book How to Win Friends and Influence People in the Digital Age, this program prescribes the best approaches for effectively dealing with conflicts, so you can resolve issues while maintaining positive relationships. Learn to diagnose conflict before it intensifies, apply appropriate conflict resolution techniques to specific situations, and remain poised when tension is high.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
Thursday, June 26, 2014
  • Coaching for Improved Performance (12:00 PM - 02:00 PM)
    Event Details
    Thursday, June 26, 2014
    12:00 PM - 02:00 PM
    Online

    This workshop provides effective coaching techniques and other tools to help close the gap between expected performance and actual results. After completing this session, participants will coach for improved performance by following a step-by-step process and use the appraisal meeting to focus on future growth and training for others.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • How to Cold Call and Build New Customers (03:00 PM - 06:00 PM)
    Event Details
    Thursday, June 26, 2014
    03:00 PM - 06:00 PM
    Online

    Cold calling has never been tougher. As soon as the prospect figures out you're a sales person the immediate responses are "no budget," "we're in a purchasing freeze", or "call me in six months if things are any better."But we all know that there is always money available to buy something that provides real value to the prospect. The trick is to get your value proposition in front of the prospect in such a compelling way that you turn off the automatic "no" response.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • Performance Reviews That Motivate (01:00 PM - 02:00 PM)
    Event Details
    Thursday, June 26, 2014
    01:00 PM - 02:00 PM
    Online

    Let's face it. We don't often think that "performance review" and "motivation" belong in the same sentence. Performance reviews can cause anxiety in the associates being appraised and the manager responsible for conducting them. An effective performance review can be an opportunity for honest, open conversation about positive and negative results. It can inspire and engage people when it is focused on plans for the future. By setting expectations and helping associates to create achievable targets well in advance, then coaching and providing adequate feedback throughout the year, performance management becomes part of the culture rather than a dreaded annual event. People support what they help to create. Very few people are motivated by criticism. In this fast-paced webinar, explore ways to conduct RAVE performance reviews and plan your performance conversations so that staff members feel encouraged, inspired and ready to exceed expectations. Performance Reviews that Motivate is part of the Keys To Success Webinar Series.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
Friday, June 27, 2014
  • Secrets to Leading with Assertiveness (01:00 PM - 02:00 PM)
    Event Details
    Friday, June 27, 2014
    01:00 PM - 02:00 PM
    Online

    In this webinar, you will learn to build on your strengths, advocate for what you need to be successful and use the right language to do so. You will learn strategies to boost your confidence, 10 tips to build assertiveness, and the Dale Carnegie principles of cooperation to influence and effectively lead your team.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • Powerful Conversations to Engage Your Workforce (12:00 PM - 01:00 PM)
    Event Details
    Friday, June 27, 2014
    12:00 PM - 01:00 PM
    Online

    Great conversationalists are able to find connections with others by asking the right questions and learning team members' likes and dislikes. As a result of these relationships, trust is formed and teamwork comes more naturally. In this fast-paced webinar, you will hone the skills needed to have powerful conversations that will improve professional relationships, build trust, and get real results.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • Kickoff to Online Learning: Maximize Your Online Learning (03:00 PM - 03:30 PM)
    Event Details
    Friday, June 27, 2014
    03:00 PM - 03:30 PM
    Online

    Our online learning environment is designed to be engaging, interesting, informative, and above all, interactive. We want your experience to be great, so that you can apply useful Dale Carnegie principles in your work and personal life. This FREE, 30-minute, interactive session introduces you to the Live Online experience, tests your audio connection, and teaches you how to use the many learning tools used in Dale Carnegie Digital webinars, workshops, and seminars.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
Monday, June 30, 2014
  • Managing Workplace Stress (09:00 AM - 12:00 PM)
    Event Details
    Monday, June 30, 2014
    09:00 AM - 12:00 PM
    Online

    The list of stress factors in today's world grows longer every day. People react differently to living in this pressure cooker. Some become aggressive while others become passive or just shut down altogether. Regardless of the reaction, the results are the same – personal and organizational productivity grind to a halt, creativity dies, and momentum vanishes. Now you can do something about the destructive forces of stress in the workplace. Learn to assess your current reactions to stress so that you can stop worrying and start working up to your full potential.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • Managing Customer Expectations (02:00 PM - 05:00 PM)
    Event Details
    Monday, June 30, 2014
    02:00 PM - 05:00 PM
    Online

    It is a simple truth: customers continue to do business with organizations that deliver on what they promise and who have treated them fairly. You have far more potential to develop long lasting relationships and future business success by managing customer expectations in a consistent way. In this session, you examine ways that you can exceed your customers’ expectations by setting, monitoring, and influencing their expectations. You start by determining their initial expectations and the reasons for each. Then you proactively set realistic expectations with the customer, leverage sure-fire ways to exceed them, and follow an ongoing and consistent process to manage customer expectations in the future.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • Present with Impact (01:00 PM - 02:00 PM)
    Event Details
    Monday, June 30, 2014
    01:00 PM - 02:00 PM
    Online

    A presentation is one of the most important tools a professional has for getting things done and influencing others. Whether you are persuading colleagues, selling to a client, energizing a team, or recommending an idea to senior leaders, an effective presentation can be the difference between your success and failure. This interactive, one-hour webinar will help you focus on the visual, vocal, and verbal components of presentation delivery so that your message has the intended impact on your audience.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
Tuesday, July 01, 2014
  • Attitudes for Service (01:00 PM - 04:00 PM)
    Event Details
    Tuesday, July 01, 2014
    01:00 PM - 04:00 PM
    Online

    Customer service is a significant part of the entire customer experience. By applying key principles to strengthen relationships and by maintaining your attitude and professionalism in all customer service situations, you and your organization can differentiate yourselves from the competition. In this Live Online workshop, you will discuss taking 100% responsibility for customer service. Each time an internal or external customer comes into contact with you, your attitude is showing. You will apply Dale Carnegie principles and identify ways to maintain a friendly, low pressure and high service environment that makes customers want to come back to you in the future.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • Secrets of Motivation (12:00 PM - 02:00 PM)
    Event Details
    Tuesday, July 01, 2014
    12:00 PM - 02:00 PM
    Online

    To achieve your strategic objectives, you first need to learn what motivates employees to work to their full potential. Secrets of Motivation will teach you how to become a leader who is known for getting results through people. You’ll learn to build effective relationships, encourage commitment, and harness innovation in your work environment.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • Building Your Power Team (11:00 AM - 01:00 PM)
    Event Details
    Tuesday, July 01, 2014
    11:00 AM - 01:00 PM
    Online

    In this interactive, two-hour workshop, you will learn how to conduct interviews to identify the best people for each position and make the right hiring decisions. You will also walk away with aproaches to motivate your team to achieve and sustain top performance, allowing you to develop and grow a true power team.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
Wednesday, July 02, 2014
  • Unleash the Power of Mentoring In your Organization (01:00 PM - 03:00 PM)
    Event Details
    Wednesday, July 02, 2014
    01:00 PM - 03:00 PM
    Online

    A mentor provides professional advice and support. He or she willingly shares knowledge, experience and often personal and professional network contacts. Successful mentoring can help less experienced individuals navigate away from costly mistakes. For a mentor, the relationship provides an opportunity to gain a fresh perspective and the satisfaction from guiding others to professional success. In this two-hour Live Online workshop, learn what it takes to make the launch of your program successful and avoid the challenges that often derail organizational initiatives.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • Goal Setting and Accountability (11:00 AM - 01:00 PM)
    Event Details
    Wednesday, July 02, 2014
    11:00 AM - 01:00 PM
    Online

    In this interactive, two-hour sales leadership workshop, you will learn how to instill your sales team the importance of production and development goals and create a culture of high performance. You will learn tips to build employee engagement that drives positive sales outcomes, and best practices for holding individuals and teams accountable to the agreed upon goals.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
Monday, July 07, 2014
  • Time Management (01:00 PM - 04:00 PM)
    Event Details
    Monday, July 07, 2014
    01:00 PM - 04:00 PM
    Online

    Do you feel like a virtual prisoner to an endless flow of e-mails, voice messages, meetings, projects, and documents that all demand your immediate attention? Do you find yourself getting stressed out by unrealistic demands and expectations from multiple sources? Does it seem like you're constantly swimming against the tide? If so, then it's time to change your perspective and take control. This seminar offers practical techniques to help you focus on results, not tasks. Undo destructive habits and consciously choose to establish healthy, productive habits that yield long term benefits. You'll learn how to lock out mental distractions so that you can eliminate time wasters and concentrate on your priorities.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • Leading Virtual Teams (02:00 PM - 05:00 PM)
    Event Details
    Monday, July 07, 2014
    02:00 PM - 05:00 PM
    Online

    Overall, virtual teams are very similar to traditional face-to-face teams. After all, people are people. We may communicate today with different tools and greater speed, but Dale Carnegie's advice on how to communicate, lead and work efficiently remains priceless across the ages. This two-session Live Online workshop will help equip leaders with the knowledge and skills necessary to lead virtual teams to new levels of effectiveness.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • Cross and Up Selling (10:00 AM - 01:00 PM)
    Event Details
    Monday, July 07, 2014
    10:00 AM - 01:00 PM
    Online

    Acquiring new customers requires time and effort, but once onboard they create excellent opportunities for cross-selling and up-selling. By asking the right questions and making appropriate suggestions, you can significantly increase their overall purchase level, add revenue to your company’s top-line, and satisfy your client all at the same time. The secret is to uncover your customer’s unarticulated needs, and to offer solutions in a professional and consultative way. In this course you will learn to identify opportunities to delivery more products and services to your customers, and to apply a proven selling process that makes decision-making easy. You will become confident presenting additional buying opportunities and higher-margin alternatives, and your customer will thank you for it.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • Negotiations: A Human Relations Approach (11:00 AM - 01:00 PM)
    Event Details
    Monday, July 07, 2014
    11:00 AM - 01:00 PM
    Online

    Applying a proven negotiations process helps people know where they are going and how to plan for success. In this two-hour workshop, you will learn techniques such as building rapport; analyzing the actions, needs, and agendas of all parties; using effective strategies such as presenting alternatives; bargaining in good faith; and finalizing agreements so that everyone "wins" something they want. By doing so you will be able to gain cooperation and increase the likelihood that future interactions will be positive.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • Outstanding Customer Service (03:00 PM - 04:00 PM)
    Event Details
    Monday, July 07, 2014
    03:00 PM - 04:00 PM
    Online

    In this interactive, one-hour webinar, you will be given a simple yet effective eight-step process for resolving complaints, as well as some key guidelines to follow in dealing with challenging customers. You will also learn the five approaches to engage customers and build loyalty, and a useful process for gaining customer referrals without being pushy or aggressive.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
Tuesday, July 08, 2014
  • How to Communicate with Diplomacy and Tact - Live Online (10:00 AM - 01:00 PM)
    Event Details
    Tuesday, July 08, 2014
    10:00 AM - 01:00 PM
    Online

    Have you ever been awed by people who always seem to know what to say and how to say it in any situation? They have mastered the art of communicating with diplomacy, tact, and confidence. This is perhaps the single most import skill to influence people and drive results. Learn how to determine if your image is sending the wrong message and gain a flexible communication style with an awareness of your word choices, tone, and body language. Develop the skills to disagree agreeably, communicate more effectively through active listening, and control your own "hot buttons" – right from your own desk!


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • How to Win Friends and Influence Business People - Live Online (02:00 PM - 05:00 PM)
    Event Details
    Tuesday, July 08, 2014
    02:00 PM - 05:00 PM
    Online

    For 100 years, professionals have turned to Dale Carnegie's powerful books and winning interactive seminars to help them reach new levels of professional and personal success. His name is synonymous with How to Win Friends and Influence People – setting the standard for interpersonal effectiveness –with tenets that are as valid now as when the book was first written. Learn to achieve results by communicating professionally and confidently in business situations. Become effective expressing your ideas in ways that are heard, and help you generate enthusiasm from managers, co-workers, staff, and clients.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • Compelling Sales Presentations (10:00 AM - 01:00 PM)
    Event Details
    Tuesday, July 08, 2014
    10:00 AM - 01:00 PM
    Online

    Dale Carnegie Digital and Jeffrey Gitomer join forces to create a dynamic sales presentations program designed for sales professionals who need to ramp up their closing ratios. This live on-line program is a blend of time tested Dale Carnegie presentation principles and sales methodologies; and the knowledge and expertise of sales authority and author, Jeffrey Gitomer. The program is designed to accelerate skills for both online and face-to-face presentations. In this dynamic session, you will learn strategies to transfer your message and get others to listen to you; how to make the most of your personality, voice, and body language in your sales presentation; when to end and ask for the sale to close the deal. Most importantly, you will reignite your confidence and passion for your product.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • Meetings that Work (01:00 PM - 03:00 PM)
    Event Details
    Tuesday, July 08, 2014
    01:00 PM - 03:00 PM
    Online

    This two-hour Live Online workshop is a much needed antidote for any person or organization suffering from poor meetings. By applying Dale Carnegie's principles and by gaining the willing cooperation of others, you become the catalyst for beneficial outcomes for colleagues, customers, managers, and yourself.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • Virtual Meetings that Engage (12:00 PM - 01:00 PM)
    Event Details
    Tuesday, July 08, 2014
    12:00 PM - 01:00 PM
    Online

    In this fast paced, interactive webinar you'll learn to use activities to energize your next online meeting. This webinar will help identify what's unique about running an online meeting and what's needed to make it an interactive experience. It answers these questions: How will you generate participation and build cooperation? What activities will keep the team members engaged? What online tools are available to help stay focused and on time? Activities and energizers for online meetings is an engaging answer. This session covers the three components of an effective online meeting leadership strategy: pre-meeting planning, managing the meeting, and post-meeting follow-up. You'll experience meeting activities and analyze the online tools used to make them energizing. A handout is included that provides technical tips and meeting checklists. Virtual Meetings that Engage is part of the Keys To Success webinar series.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • Kickoff to Online Learning: Maximize Your Online Learning (10:00 AM - 10:30 AM)
    Event Details
    Tuesday, July 08, 2014
    10:00 AM - 10:30 AM
    Online

    Our online learning environment is designed to be engaging, interesting, informative, and above all, interactive. We want your experience to be great, so that you can apply useful Dale Carnegie principles in your work and personal life. This FREE, 30-minute, interactive session introduces you to the Live Online experience, tests your audio connection, and teaches you how to use the many learning tools used in Dale Carnegie Digital webinars, workshops, and seminars.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
Wednesday, July 09, 2014
  • Winning Leadership: Engage, Align, and Get Results (10:00 AM - 01:00 PM)
    Event Details
    Wednesday, July 09, 2014
    10:00 AM - 01:00 PM
    Online

    Do today's best leaders dictate change, or inspire it? Do they tell employees what to do, or influence their choices and assist them in reaching their performance goals? The best leaders adapt and lead by example, creating an environment of engagement and accountability for their teams. This four-session Live Online seminar will teach you how to stop managing and start leading; to stop pushing and start pulling. You will have ample time to develop and practice the skill set of the modern leader, making you a vital part of your organization's future.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • Delegation (11:00 AM - 02:00 PM)
    Event Details
    Wednesday, July 09, 2014
    11:00 AM - 02:00 PM
    Online

    In order to be a truly effective manager, you must be comfortable delegating work and ensuring your employees are accountable for delivery. With a fine line between delegating and "dumping", it is important to follow specific steps that make assignments clear and create a sense of ownership among team members while also maintaining overall control. Effective delegation helps develop individuals and achieve specific organizational outcomes. Learn how to identify who is ready for delegation using a reliable and collaborative process, and become prepared to determine "who will do what, when, and to what standard?" in your day-to-day role.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • How to Cold Call and Build New Customers (09:00 AM - 12:00 PM)
    Event Details
    Wednesday, July 09, 2014
    09:00 AM - 12:00 PM
    Online

    Cold calling has never been tougher. As soon as the prospect figures out you're a sales person the immediate responses are "no budget," "we're in a purchasing freeze", or "call me in six months if things are any better."But we all know that there is always money available to buy something that provides real value to the prospect. The trick is to get your value proposition in front of the prospect in such a compelling way that you turn off the automatic "no" response.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • Leading Across Generations (03:00 PM - 05:00 PM)
    Event Details
    Wednesday, July 09, 2014
    03:00 PM - 05:00 PM
    Online

    Leading a team of diverse generations can be an incredibly rich and productive experience when you have the skills in place to capitalize on the strengths of each generation. This program provides insights and tools to help you turn the attitudes and skills each generation brings to the table into powerful performance drivers. You will learn the approaches that will most often help you lead members of each generation, resulting in an engaging and productive work environment for everyone.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • Secrets to Leading with Assertiveness (02:00 PM - 03:00 PM)
    Event Details
    Wednesday, July 09, 2014
    02:00 PM - 03:00 PM
    Online

    In this webinar, you will learn to build on your strengths, advocate for what you need to be successful and use the right language to do so. You will learn strategies to boost your confidence, 10 tips to build assertiveness, and the Dale Carnegie principles of cooperation to influence and effectively lead your team.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
Thursday, July 10, 2014
  • Confident, Assertive, In Charge: Developing the Attitudes of Leadership - Live Online (02:00 PM - 05:00 PM)
    Event Details
    Thursday, July 10, 2014
    02:00 PM - 05:00 PM
    Online

    The extent to which you will be successful as a leader is conditioned on your ability to influence others at all levels of your organization. Now you can take charge of how others see you. Learn to tap into your latent power, unleash your inner attitudes of confidence and enthusiasm, and build your visibility in the organization. Become more assertive and say "no" when you need to, eliminating confusion over "who’s in charge." This intensive, interactive online program begins by helping you see yourself as others see you. What image do you project? Are you hesitant or confident? Are you shy or assertive? Are you controlled by the situation or in charge? Then our expert coaches will help you build on your strengths and eliminate weaknesses, developing the kind of winning attitudes that all successful leaders have.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • Step Up to Leadership (11:00 AM - 02:00 PM)
    Event Details
    Thursday, July 10, 2014
    11:00 AM - 02:00 PM
    Online

    Employees are open to influence and motivation. "If you tell me what to do, I will do it to protect my job. But if you inspire me to do it, I will do it to the best of my ability." Supervisors who understand this simple truth and know how to apply it are the ones who generate results in today's organizations. Great managers develop high-performance teams that get results because they know how to lead a team, not just manage it. This program will smooth your transition from individual contributor to supervisor to leader. You will learn the basics like delegation, time management, and performance appraisal techniques, and gain insights into the more advanced aspects of leadership needed to inspire and motivate teams.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • Successful Public Speaking (01:00 PM - 04:00 PM)
    Event Details
    Thursday, July 10, 2014
    01:00 PM - 04:00 PM
    Online

    Successful Public Speaking uses the foolproof methods of Dale Carnegie to turn the participant from a nervous novice into a confident presenter. Dale Carnegie believed that public speaking is a skill to be learned, not an inborn trait. He validated that belief year after year by turning out the most accomplished speakers in the world. In this session, participants will learn the very same skills that Dale Carnegie himself used to create generations of politicians, community leaders, and successful business people. To master the art of public speaking learners need to eliminate discomfort and boost confidence, and understand the key elements of opening, message delivery, closing, and question and answer.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • Cultivate Power without Being Intimidating (10:00 AM - 01:00 PM)
    Event Details
    Thursday, July 10, 2014
    10:00 AM - 01:00 PM
    Online

    Part of successful organizational leadership is having the ability to assert the power of your position without intimidating others to the point where they are hesitant to take initiative. For staff members to respect you, they need to feel that you are approachable and able to keep your emotions in check. By applying Dale Carnegie's principles, and by gaining the willing cooperation of others, you become a catalyst for beneficial outcomes for your colleagues, customers, and yourself.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • Disagree Agreeably (03:00 PM - 04:00 PM)
    Event Details
    Thursday, July 10, 2014
    03:00 PM - 04:00 PM
    Online

    Left unresolved, disagreements with others can waste time and energy, and also negatively impact productivity. For many, the normal reaction is to avoid disagreements in order to maintain a peaceful work environment. Yet we can gain so much from those with whom we disagree if we can learn to view these situations as learning opportunities, and deal with them in an agreeable and professional way. In this webinar, you will gain insights into your personality and reactions when dealing with differences of opinion surrounding your "hot buttons." You will learn to give others the benefit of the doubt and how to practice expressing yourself in a way that promotes acceptance, agreeable outcomes, and improved productivity.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
Friday, July 11, 2014
  • Marshall Goldsmith - What Got You Here Won't Get You There (11:00 AM - 02:00 PM)
    Event Details
    Friday, July 11, 2014
    11:00 AM - 02:00 PM
    Online

    Dale Carnegie Digital® is excited to partner with Marshall Goldsmith to make one of the most effective management development methodologies accessible, convenient, live and online! Experience the merging of our world-renowned training and that of leadership development expert, executive coach and author, Marshall Goldsmith from his New York Times best seller and Wall Street Journal #1 business book, What Got You Here Won’t Get You There. This dynamic session will help you identify and overcome 20 of the most common interpersonal challenges often found in leadership behavior. You’ll learn a seven-step method to get rid of bad habits, or make adjustments to habits you want to change. You’ll apply a variety of methods to gain feedback and practice feed forward- a simple yet powerful process that turns feedback into productive action. Seminar Bonus: All participants receive a free copy of the best-selling book, What Got You Here Won’t Get You There by Marshall Goldsmith.For domestic shipping please allow at least 5- 7 business days for receipt of the Marshall Goldsmith book from time registered for this course. For international participants, please allow at least 7-10 business days shipping from time registered for this course.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • Overcoming Workplace Negativity with Enthusiasm (01:00 PM - 04:00 PM)
    Event Details
    Friday, July 11, 2014
    01:00 PM - 04:00 PM
    Online

    Negative attitudes spread to the point where they eventually affect performance and decision-making. That's the bad news. The good news is that enthusiasm and positive attitudes spread just as quickly and affect performance just as much -- in the right direction. Overcoming Workplace Negativity with Enthusiasm is a live online program that will show you how to use Dale Carnegie's proven ways to prevent the naysayers, whiners and downers from robbing you and your group of the energy to succeed. In just 3 hours, you'll learn specific techniques for dealing with that burned-out feeling so that you can lead with confidence and enthusiasm. Take a positive step toward success right now.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • Coaching for Improved Performance (02:00 PM - 04:00 PM)
    Event Details
    Friday, July 11, 2014
    02:00 PM - 04:00 PM
    Online

    This workshop provides effective coaching techniques and other tools to help close the gap between expected performance and actual results. After completing this session, participants will coach for improved performance by following a step-by-step process and use the appraisal meeting to focus on future growth and training for others.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • How to Present Online (01:00 PM - 02:00 PM)
    Event Details
    Friday, July 11, 2014
    01:00 PM - 02:00 PM
    Online

    Dale Carnegie outlined four ways that people evaluate us: what we say, how we say it, what we do, and how we do it. These tenets hold true for any presentation, whether delivered face-to-face or online. An online presentation delights its audience only when voice, visuals and technology come together to deliver a high impact engaging experience. Distractions are the norm; interactive and powerfully simple presentations are the solution. By practicing Dale Carnegie principles, masterfully using technology, and creating superior visuals, online presentations become dynamic and powerful. Join us for this session where you will learn how to break the mold of boring webinars and set the standard for Online Presentations! How to Present Online is part of the Keys To Success Webinar Series.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • Present to Persuade (11:00 AM - 12:00 PM)
    Event Details
    Friday, July 11, 2014
    11:00 AM - 12:00 PM
    Online

    If you ever needed to persuade others through a presentation, you know there area a host of challenges to doing so effectively. By putting yourself in the listener's situation, a presenter can more easily see the audience's point of view and appeal to their interests. It is also critical that you have a message that is clear, concise, and easy to understand. In this interactive, one-hour webinar you will learn a proven structure for organizing a persuasive presentation, identify ways to use audience-appropriate evidence, and learn other best practice tips for presenting to persuade.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
Monday, July 14, 2014
  • Attitudes for Service (11:00 AM - 02:00 PM)
    Event Details
    Monday, July 14, 2014
    11:00 AM - 02:00 PM
    Online

    Customer service is a significant part of the entire customer experience. By applying key principles to strengthen relationships and by maintaining your attitude and professionalism in all customer service situations, you and your organization can differentiate yourselves from the competition. In this Live Online workshop, you will discuss taking 100% responsibility for customer service. Each time an internal or external customer comes into contact with you, your attitude is showing. You will apply Dale Carnegie principles and identify ways to maintain a friendly, low pressure and high service environment that makes customers want to come back to you in the future.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • Performance Reviews That Motivate (12:00 PM - 01:00 PM)
    Event Details
    Monday, July 14, 2014
    12:00 PM - 01:00 PM
    Online

    Let's face it. We don't often think that "performance review" and "motivation" belong in the same sentence. Performance reviews can cause anxiety in the associates being appraised and the manager responsible for conducting them. An effective performance review can be an opportunity for honest, open conversation about positive and negative results. It can inspire and engage people when it is focused on plans for the future. By setting expectations and helping associates to create achievable targets well in advance, then coaching and providing adequate feedback throughout the year, performance management becomes part of the culture rather than a dreaded annual event. People support what they help to create. Very few people are motivated by criticism. In this fast-paced webinar, explore ways to conduct RAVE performance reviews and plan your performance conversations so that staff members feel encouraged, inspired and ready to exceed expectations. Performance Reviews that Motivate is part of the Keys To Success Webinar Series.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
Tuesday, July 15, 2014
  • Unleash the Power of Mentoring In your Organization (11:00 AM - 01:00 PM)
    Event Details
    Tuesday, July 15, 2014
    11:00 AM - 01:00 PM
    Online

    A mentor provides professional advice and support. He or she willingly shares knowledge, experience and often personal and professional network contacts. Successful mentoring can help less experienced individuals navigate away from costly mistakes. For a mentor, the relationship provides an opportunity to gain a fresh perspective and the satisfaction from guiding others to professional success. In this two-hour Live Online workshop, learn what it takes to make the launch of your program successful and avoid the challenges that often derail organizational initiatives.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • Appeal to Buyer Motives to Close More Sales (12:00 PM - 01:00 PM)
    Event Details
    Tuesday, July 15, 2014
    12:00 PM - 01:00 PM
    Online

    In this interactive, one-hour webinar, you will learn how to gain commitment more easily by conducting the early phases of the sale skillfully. Over-emphasis on closing can feel like a manipulative technique to the buyer and can strain the relationship. The key is to build the relationship throughout the sales process by appealing to buyer emotions and motives. Doing so will improve close ratios and lead to more successful sales.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
Wednesday, July 16, 2014
  • Transforming Customer Complaints into Opportunities (12:00 PM - 03:00 PM)
    Event Details
    Wednesday, July 16, 2014
    12:00 PM - 03:00 PM
    Online

    This three-hour Live Online workshop provides useful strategies and guidelines for successfully resolving customer complaints. Using the Recovery Formula can help turn a complaint into an opportunity to create a loyal customer. Cross and up selling opportunities can result from a well handled complaint. Finally, examining root causes of your common complaint can help you find ways to reduce or eliminate them. By effectively resolving complaints you can reduce stress, build relationships, and improve customer loyalty and retention.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • Strategic Planning Essentials: Prepare for Future Success (02:00 PM - 05:00 PM)
    Event Details
    Wednesday, July 16, 2014
    02:00 PM - 05:00 PM
    Online

    Most of us do not need to be convinced about the importance of planning. Research and anecdotal examples abound describing organizations that have thrived or failed due to adequate or inadequate planning. But success takes more than planning - it requires new ways of thinking about who we are as organizations. You can either create your own destiny or be at the mercy of the moment. In this three-hour Live Online workshop, participants will learn the essentials of strategic planning and prepare their organization for future success.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • Managing Conflict in the Workplace (11:00 AM - 02:00 PM)
    Event Details
    Wednesday, July 16, 2014
    11:00 AM - 02:00 PM
    Online

    Nothing can destroy productivity, derail projects, and damage your reputation faster than workplace conflict. Whether it smolders just beneath the surface or becomes open warfare, conflict can paralyze your group, department, or the entire organization. And once initiated, the unpleasant task of resolving conflicts falls on your shoulders. Based on the time-tested principles from the new book How to Win Friends and Influence People in the Digital Age, this program prescribes the best approaches for effectively dealing with conflicts, so you can resolve issues while maintaining positive relationships. Learn to diagnose conflict before it intensifies, apply appropriate conflict resolution techniques to specific situations, and remain poised when tension is high.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • Create Your Work-Life Breakthrough (01:00 PM - 02:00 PM)
    Event Details
    Wednesday, July 16, 2014
    01:00 PM - 02:00 PM
    Online

    Most of us aspire to live a balanced life. We want to spend the appropriate amount of time and energy in each aspect of our lives. Yet, often our lives fall out of balance due to workplace stress or changes, an accident or injury, an unpredicted event, or even a small worry that grows larger with each passing day. By analyzing our current levels of energy and focus in each aspect of life – work, family, health, community, spirituality, social life, and finances – we can determine how satisfied we are with each, identify potential stressors, and plan a course of action based on what is truly important to us. In this session you will explore useful tips and actions that can help you regain your sense of balance. Create Your Work-Life Breakthrough is part of the Keys To Success Webinar Series.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • Remember Names to Build Better Professional Relationships (04:00 PM - 05:00 PM)
    Event Details
    Wednesday, July 16, 2014
    04:00 PM - 05:00 PM
    Online

    In this Keys to Success Webinar, you will learn techniques to help you remember names when you need them. They are the basis for being able to more effectively grow and tap into your network of contacts. Find out which tools and formulas you can use that will help you remember the name of just about any person you will ever meet!


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • Kickoff to Online Learning: Maximize Your Online Learning (03:00 PM - 03:30 PM)
    Event Details
    Wednesday, July 16, 2014
    03:00 PM - 03:30 PM
    Online

    Our online learning environment is designed to be engaging, interesting, informative, and above all, interactive. We want your experience to be great, so that you can apply useful Dale Carnegie principles in your work and personal life. This FREE, 30-minute, interactive session introduces you to the Live Online experience, tests your audio connection, and teaches you how to use the many learning tools used in Dale Carnegie Digital webinars, workshops, and seminars.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
Thursday, July 17, 2014
  • Lead Change Effectively (11:00 AM - 01:00 PM)
    Event Details
    Thursday, July 17, 2014
    11:00 AM - 01:00 PM
    Online

    In this two-hour Live Online workshop we will examine the challenges of change leadership and the mistakes that often result. We will incorporate principles for leading organizational change, leading individuals during times of change, and managing our own reactions to change. Out of this discussion, you will create a draft of a change leadership plan. By creating and following through on this plan, you can take a more organized approach to leading organizational change.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • Getting Results Without Authority (01:00 PM - 02:00 PM)
    Event Details
    Thursday, July 17, 2014
    01:00 PM - 02:00 PM
    Online

    Organizations have changed – there is now a mix of top-down authority and work where no single person is always “the boss.” Between matrix organizations, flatter structures, contracting, and outsourcing, success often depends on gaining the cooperation of people and resources that you do not have direct authority over. Great leaders and managers find success through influence and negotiation. They focus first on gaining employees’ respect and trust. They build up credibility through consistent action and leadership. They listen and provide support, thereby laying the groundwork for future support and influence. In this Keys to Success Webinar, you will learn the characteristics you need to have, and actions you need to take, to get maximum results from people who don’t work directly for you. You’ll learn how to influence others by building authentic trust, credibility, and respect, thereby gaining their willing cooperation when you need it most. Getting Results Without Authority is part of the Keys To Success Webinar Series.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • Present Complex Information (03:00 PM - 04:00 PM)
    Event Details
    Thursday, July 17, 2014
    03:00 PM - 04:00 PM
    Online

    In this interactive, one-hour webinar, you will focus on how to better present on topics you know well but your audience considers complex or full of new information. The key is to plan out the best approach for listeners so that they can more easily receive the information. Sequencing information in a logical way and in manageable chunks helps them stay engaged, and analogies can be a critical tool for connecting with what your audience already understands. You'll walk away with other best practices for support materials, visuals, and presentation delivery that will help you plan for your next presentation.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
Friday, July 18, 2014
  • Managing Workplace Stress (01:00 PM - 04:00 PM)
    Event Details
    Friday, July 18, 2014
    01:00 PM - 04:00 PM
    Online

    The list of stress factors in today's world grows longer every day. People react differently to living in this pressure cooker. Some become aggressive while others become passive or just shut down altogether. Regardless of the reaction, the results are the same – personal and organizational productivity grind to a halt, creativity dies, and momentum vanishes. Now you can do something about the destructive forces of stress in the workplace. Learn to assess your current reactions to stress so that you can stop worrying and start working up to your full potential.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • Managing Customer Expectations (12:00 PM - 03:00 PM)
    Event Details
    Friday, July 18, 2014
    12:00 PM - 03:00 PM
    Online

    It is a simple truth: customers continue to do business with organizations that deliver on what they promise and who have treated them fairly. You have far more potential to develop long lasting relationships and future business success by managing customer expectations in a consistent way. In this session, you examine ways that you can exceed your customers’ expectations by setting, monitoring, and influencing their expectations. You start by determining their initial expectations and the reasons for each. Then you proactively set realistic expectations with the customer, leverage sure-fire ways to exceed them, and follow an ongoing and consistent process to manage customer expectations in the future.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • Build a High Performing Virtual Team (02:00 PM - 03:00 PM)
    Event Details
    Friday, July 18, 2014
    02:00 PM - 03:00 PM
    Online

    What does it take to build and manage a successful virtual team? Dispersed workforces are today's norm, and while virtual teams can be similar to traditional ones, leaders can no longer rely on only face-to-face communication and team building methods to build a productive virtual team. The digital age is changing the way we work, play, communicate and think. It is an exciting frontier that rewards those that step up to the challenge and develop new levels of competence. While it may seem difficult to keep pace with technological changes, the abundance of new, user-friendly tools actually make it easier to lead and collaborate across distance than ever before. This Live Online webinar introduces the tools, attitudes and actions leaders need to encourage maximum performance in team members.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!




     
  • Dream Big, Focus Small: Achieve SMARTER Goals (12:00 PM - 01:00 PM)
    Event Details
    Friday, July 18, 2014
    12:00 PM - 01:00 PM
    Online

    In this fast-paced, one-hour Live Online webinar you will learn how to create such SMARTER goals for personal and professional success. You will see why it is important to both dream big, but then focus small, to overcome common obstacles. And you'll walk away with ten tips that can be key to achieving results and improving your performance.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
Monday, July 21, 2014
  • Marshall Goldsmith - What Got You Here Won't Get You There (12:00 PM - 03:00 PM)
    Event Details
    Monday, July 21, 2014
    12:00 PM - 03:00 PM
    Online

    Dale Carnegie Digital® is excited to partner with Marshall Goldsmith to make one of the most effective management development methodologies accessible, convenient, live and online! Experience the merging of our world-renowned training and that of leadership development expert, executive coach and author, Marshall Goldsmith from his New York Times best seller and Wall Street Journal #1 business book, What Got You Here Won’t Get You There. This dynamic session will help you identify and overcome 20 of the most common interpersonal challenges often found in leadership behavior. You’ll learn a seven-step method to get rid of bad habits, or make adjustments to habits you want to change. You’ll apply a variety of methods to gain feedback and practice feed forward- a simple yet powerful process that turns feedback into productive action. Seminar Bonus: All participants receive a free copy of the best-selling book, What Got You Here Won’t Get You There by Marshall Goldsmith.For domestic shipping please allow at least 5- 7 business days for receipt of the Marshall Goldsmith book from time registered for this course. For international participants, please allow at least 7-10 business days shipping from time registered for this course.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • Coaching for Improved Performance (11:00 AM - 01:00 PM)
    Event Details
    Monday, July 21, 2014
    11:00 AM - 01:00 PM
    Online

    This workshop provides effective coaching techniques and other tools to help close the gap between expected performance and actual results. After completing this session, participants will coach for improved performance by following a step-by-step process and use the appraisal meeting to focus on future growth and training for others.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • Cultivate Power without Being Intimidating (02:00 PM - 05:00 PM)
    Event Details
    Monday, July 21, 2014
    02:00 PM - 05:00 PM
    Online

    Part of successful organizational leadership is having the ability to assert the power of your position without intimidating others to the point where they are hesitant to take initiative. For staff members to respect you, they need to feel that you are approachable and able to keep your emotions in check. By applying Dale Carnegie's principles, and by gaining the willing cooperation of others, you become a catalyst for beneficial outcomes for your colleagues, customers, and yourself.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • Kickoff to Online Learning: Maximize Your Online Learning (11:00 AM - 11:30 AM)
    Event Details
    Monday, July 21, 2014
    11:00 AM - 11:30 AM
    Online

    Our online learning environment is designed to be engaging, interesting, informative, and above all, interactive. We want your experience to be great, so that you can apply useful Dale Carnegie principles in your work and personal life. This FREE, 30-minute, interactive session introduces you to the Live Online experience, tests your audio connection, and teaches you how to use the many learning tools used in Dale Carnegie Digital webinars, workshops, and seminars.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
Tuesday, July 22, 2014
  • How to Cold Call and Build New Customers (01:00 PM - 04:00 PM)
    Event Details
    Tuesday, July 22, 2014
    01:00 PM - 04:00 PM
    Online

    Cold calling has never been tougher. As soon as the prospect figures out you're a sales person the immediate responses are "no budget," "we're in a purchasing freeze", or "call me in six months if things are any better."But we all know that there is always money available to buy something that provides real value to the prospect. The trick is to get your value proposition in front of the prospect in such a compelling way that you turn off the automatic "no" response.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • Analyze Problems and Make Decisions (10:00 AM - 01:00 PM)
    Event Details
    Tuesday, July 22, 2014
    10:00 AM - 01:00 PM
    Online

    This 3-hour Live Online workshop highlights several different problem solving tools and methods for gathering and analyzing data to make the process efficient and interactive. Decisions often need to be made quickly or under pressure which can lead to stress on individuals and teams. Learn to apply practical principles that can minimize stress that impedes sound decision-making.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!




     
Wednesday, July 23, 2014
  • Secrets of Motivation (01:00 PM - 03:00 PM)
    Event Details
    Wednesday, July 23, 2014
    01:00 PM - 03:00 PM
    Online

    To achieve your strategic objectives, you first need to learn what motivates employees to work to their full potential. Secrets of Motivation will teach you how to become a leader who is known for getting results through people. You’ll learn to build effective relationships, encourage commitment, and harness innovation in your work environment.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • Negotiations: A Human Relations Approach (03:00 PM - 05:00 PM)
    Event Details
    Wednesday, July 23, 2014
    03:00 PM - 05:00 PM
    Online

    Applying a proven negotiations process helps people know where they are going and how to plan for success. In this two-hour workshop, you will learn techniques such as building rapport; analyzing the actions, needs, and agendas of all parties; using effective strategies such as presenting alternatives; bargaining in good faith; and finalizing agreements so that everyone "wins" something they want. By doing so you will be able to gain cooperation and increase the likelihood that future interactions will be positive.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • Present with Impact (02:00 PM - 03:00 PM)
    Event Details
    Wednesday, July 23, 2014
    02:00 PM - 03:00 PM
    Online

    A presentation is one of the most important tools a professional has for getting things done and influencing others. Whether you are persuading colleagues, selling to a client, energizing a team, or recommending an idea to senior leaders, an effective presentation can be the difference between your success and failure. This interactive, one-hour webinar will help you focus on the visual, vocal, and verbal components of presentation delivery so that your message has the intended impact on your audience.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
Thursday, July 24, 2014
  • Leading Virtual Teams (10:00 AM - 01:00 PM)
    Event Details
    Thursday, July 24, 2014
    10:00 AM - 01:00 PM
    Online

    Overall, virtual teams are very similar to traditional face-to-face teams. After all, people are people. We may communicate today with different tools and greater speed, but Dale Carnegie's advice on how to communicate, lead and work efficiently remains priceless across the ages. This two-session Live Online workshop will help equip leaders with the knowledge and skills necessary to lead virtual teams to new levels of effectiveness.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • Overcoming Workplace Negativity with Enthusiasm (10:00 AM - 01:00 PM)
    Event Details
    Thursday, July 24, 2014
    10:00 AM - 01:00 PM
    Online

    Negative attitudes spread to the point where they eventually affect performance and decision-making. That's the bad news. The good news is that enthusiasm and positive attitudes spread just as quickly and affect performance just as much -- in the right direction. Overcoming Workplace Negativity with Enthusiasm is a live online program that will show you how to use Dale Carnegie's proven ways to prevent the naysayers, whiners and downers from robbing you and your group of the energy to succeed. In just 3 hours, you'll learn specific techniques for dealing with that burned-out feeling so that you can lead with confidence and enthusiasm. Take a positive step toward success right now.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • Powerful Conversations to Engage Your Workforce (03:00 PM - 04:00 PM)
    Event Details
    Thursday, July 24, 2014
    03:00 PM - 04:00 PM
    Online

    Great conversationalists are able to find connections with others by asking the right questions and learning team members' likes and dislikes. As a result of these relationships, trust is formed and teamwork comes more naturally. In this fast-paced webinar, you will hone the skills needed to have powerful conversations that will improve professional relationships, build trust, and get real results.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • Outstanding Customer Service (12:00 PM - 01:00 PM)
    Event Details
    Thursday, July 24, 2014
    12:00 PM - 01:00 PM
    Online

    In this interactive, one-hour webinar, you will be given a simple yet effective eight-step process for resolving complaints, as well as some key guidelines to follow in dealing with challenging customers. You will also learn the five approaches to engage customers and build loyalty, and a useful process for gaining customer referrals without being pushy or aggressive.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
Friday, July 25, 2014
  • Step Up to Leadership (02:00 PM - 05:00 PM)
    Event Details
    Friday, July 25, 2014
    02:00 PM - 05:00 PM
    Online

    Employees are open to influence and motivation. "If you tell me what to do, I will do it to protect my job. But if you inspire me to do it, I will do it to the best of my ability." Supervisors who understand this simple truth and know how to apply it are the ones who generate results in today's organizations. Great managers develop high-performance teams that get results because they know how to lead a team, not just manage it. This program will smooth your transition from individual contributor to supervisor to leader. You will learn the basics like delegation, time management, and performance appraisal techniques, and gain insights into the more advanced aspects of leadership needed to inspire and motivate teams.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • Delegation (01:00 PM - 04:00 PM)
    Event Details
    Friday, July 25, 2014
    01:00 PM - 04:00 PM
    Online

    In order to be a truly effective manager, you must be comfortable delegating work and ensuring your employees are accountable for delivery. With a fine line between delegating and "dumping", it is important to follow specific steps that make assignments clear and create a sense of ownership among team members while also maintaining overall control. Effective delegation helps develop individuals and achieve specific organizational outcomes. Learn how to identify who is ready for delegation using a reliable and collaborative process, and become prepared to determine "who will do what, when, and to what standard?" in your day-to-day role.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • Building Your Power Team (12:00 PM - 02:00 PM)
    Event Details
    Friday, July 25, 2014
    12:00 PM - 02:00 PM
    Online

    In this interactive, two-hour workshop, you will learn how to conduct interviews to identify the best people for each position and make the right hiring decisions. You will also walk away with aproaches to motivate your team to achieve and sustain top performance, allowing you to develop and grow a true power team.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • Meetings that Work (11:00 AM - 01:00 PM)
    Event Details
    Friday, July 25, 2014
    11:00 AM - 01:00 PM
    Online

    This two-hour Live Online workshop is a much needed antidote for any person or organization suffering from poor meetings. By applying Dale Carnegie's principles and by gaining the willing cooperation of others, you become the catalyst for beneficial outcomes for colleagues, customers, managers, and yourself.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
Tuesday, July 29, 2014
  • Goal Setting and Accountability (12:00 PM - 02:00 PM)
    Event Details
    Tuesday, July 29, 2014
    12:00 PM - 02:00 PM
    Online

    In this interactive, two-hour sales leadership workshop, you will learn how to instill your sales team the importance of production and development goals and create a culture of high performance. You will learn tips to build employee engagement that drives positive sales outcomes, and best practices for holding individuals and teams accountable to the agreed upon goals.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • Create Your Work-Life Breakthrough (03:00 PM - 04:00 PM)
    Event Details
    Tuesday, July 29, 2014
    03:00 PM - 04:00 PM
    Online

    Most of us aspire to live a balanced life. We want to spend the appropriate amount of time and energy in each aspect of our lives. Yet, often our lives fall out of balance due to workplace stress or changes, an accident or injury, an unpredicted event, or even a small worry that grows larger with each passing day. By analyzing our current levels of energy and focus in each aspect of life – work, family, health, community, spirituality, social life, and finances – we can determine how satisfied we are with each, identify potential stressors, and plan a course of action based on what is truly important to us. In this session you will explore useful tips and actions that can help you regain your sense of balance. Create Your Work-Life Breakthrough is part of the Keys To Success Webinar Series.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
Wednesday, July 30, 2014
  • Successful Public Speaking (11:00 AM - 02:00 PM)
    Event Details
    Wednesday, July 30, 2014
    11:00 AM - 02:00 PM
    Online

    Successful Public Speaking uses the foolproof methods of Dale Carnegie to turn the participant from a nervous novice into a confident presenter. Dale Carnegie believed that public speaking is a skill to be learned, not an inborn trait. He validated that belief year after year by turning out the most accomplished speakers in the world. In this session, participants will learn the very same skills that Dale Carnegie himself used to create generations of politicians, community leaders, and successful business people. To master the art of public speaking learners need to eliminate discomfort and boost confidence, and understand the key elements of opening, message delivery, closing, and question and answer.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • Succession Planning for You and Your Managers (03:00 PM - 04:00 PM)
    Event Details
    Wednesday, July 30, 2014
    03:00 PM - 04:00 PM
    Online

    Many leaders in key positions are becoming eligible for retirement. There is a great sense of urgency to proactively plan to replace a key talent. The expense and risk associated with bringing in candidates from the outside is high. Compounding this problem, the supply of job-ready replacement candidates is often limited. As HR professionals or managers, if you’re unsure where to begin, or are looking for a fresh approach to speed up the process, this webinar can help.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
Thursday, July 31, 2014
  • Transforming Customer Complaints into Opportunities (01:00 PM - 04:00 PM)
    Event Details
    Thursday, July 31, 2014
    01:00 PM - 04:00 PM
    Online

    This three-hour Live Online workshop provides useful strategies and guidelines for successfully resolving customer complaints. Using the Recovery Formula can help turn a complaint into an opportunity to create a loyal customer. Cross and up selling opportunities can result from a well handled complaint. Finally, examining root causes of your common complaint can help you find ways to reduce or eliminate them. By effectively resolving complaints you can reduce stress, build relationships, and improve customer loyalty and retention.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • Remember Names to Build Better Professional Relationships (12:00 PM - 01:00 PM)
    Event Details
    Thursday, July 31, 2014
    12:00 PM - 01:00 PM
    Online

    In this Keys to Success Webinar, you will learn techniques to help you remember names when you need them. They are the basis for being able to more effectively grow and tap into your network of contacts. Find out which tools and formulas you can use that will help you remember the name of just about any person you will ever meet!


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • Kickoff to Online Learning: Maximize Your Online Learning (12:00 PM - 12:30 PM)
    Event Details
    Thursday, July 31, 2014
    12:00 PM - 12:30 PM
    Online

    Our online learning environment is designed to be engaging, interesting, informative, and above all, interactive. We want your experience to be great, so that you can apply useful Dale Carnegie principles in your work and personal life. This FREE, 30-minute, interactive session introduces you to the Live Online experience, tests your audio connection, and teaches you how to use the many learning tools used in Dale Carnegie Digital webinars, workshops, and seminars.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
Friday, August 01, 2014
  • Attitudes for Service (12:00 PM - 03:00 PM)
    Event Details
    Friday, August 01, 2014
    12:00 PM - 03:00 PM
    Online

    Customer service is a significant part of the entire customer experience. By applying key principles to strengthen relationships and by maintaining your attitude and professionalism in all customer service situations, you and your organization can differentiate yourselves from the competition. In this Live Online workshop, you will discuss taking 100% responsibility for customer service. Each time an internal or external customer comes into contact with you, your attitude is showing. You will apply Dale Carnegie principles and identify ways to maintain a friendly, low pressure and high service environment that makes customers want to come back to you in the future.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • How to Cold Call and Build New Customers (11:00 AM - 02:00 PM)
    Event Details
    Friday, August 01, 2014
    11:00 AM - 02:00 PM
    Online

    Cold calling has never been tougher. As soon as the prospect figures out you're a sales person the immediate responses are "no budget," "we're in a purchasing freeze", or "call me in six months if things are any better."But we all know that there is always money available to buy something that provides real value to the prospect. The trick is to get your value proposition in front of the prospect in such a compelling way that you turn off the automatic "no" response.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • Managing Conflict in the Workplace (10:00 AM - 01:00 PM)
    Event Details
    Friday, August 01, 2014
    10:00 AM - 01:00 PM
    Online

    Nothing can destroy productivity, derail projects, and damage your reputation faster than workplace conflict. Whether it smolders just beneath the surface or becomes open warfare, conflict can paralyze your group, department, or the entire organization. And once initiated, the unpleasant task of resolving conflicts falls on your shoulders. Based on the time-tested principles from the new book How to Win Friends and Influence People in the Digital Age, this program prescribes the best approaches for effectively dealing with conflicts, so you can resolve issues while maintaining positive relationships. Learn to diagnose conflict before it intensifies, apply appropriate conflict resolution techniques to specific situations, and remain poised when tension is high.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
Monday, August 04, 2014
  • How to Win Friends and Influence Business People - Live Online (01:00 PM - 04:00 PM)
    Event Details
    Monday, August 04, 2014
    01:00 PM - 04:00 PM
    Online

    For 100 years, professionals have turned to Dale Carnegie's powerful books and winning interactive seminars to help them reach new levels of professional and personal success. His name is synonymous with How to Win Friends and Influence People – setting the standard for interpersonal effectiveness –with tenets that are as valid now as when the book was first written. Learn to achieve results by communicating professionally and confidently in business situations. Become effective expressing your ideas in ways that are heard, and help you generate enthusiasm from managers, co-workers, staff, and clients.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • Unleash the Power of Mentoring In your Organization (12:00 PM - 02:00 PM)
    Event Details
    Monday, August 04, 2014
    12:00 PM - 02:00 PM
    Online

    A mentor provides professional advice and support. He or she willingly shares knowledge, experience and often personal and professional network contacts. Successful mentoring can help less experienced individuals navigate away from costly mistakes. For a mentor, the relationship provides an opportunity to gain a fresh perspective and the satisfaction from guiding others to professional success. In this two-hour Live Online workshop, learn what it takes to make the launch of your program successful and avoid the challenges that often derail organizational initiatives.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • Lead Change Effectively (03:00 PM - 05:00 PM)
    Event Details
    Monday, August 04, 2014
    03:00 PM - 05:00 PM
    Online

    In this two-hour Live Online workshop we will examine the challenges of change leadership and the mistakes that often result. We will incorporate principles for leading organizational change, leading individuals during times of change, and managing our own reactions to change. Out of this discussion, you will create a draft of a change leadership plan. By creating and following through on this plan, you can take a more organized approach to leading organizational change.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • Present to Persuade (02:00 PM - 03:00 PM)
    Event Details
    Monday, August 04, 2014
    02:00 PM - 03:00 PM
    Online

    If you ever needed to persuade others through a presentation, you know there area a host of challenges to doing so effectively. By putting yourself in the listener's situation, a presenter can more easily see the audience's point of view and appeal to their interests. It is also critical that you have a message that is clear, concise, and easy to understand. In this interactive, one-hour webinar you will learn a proven structure for organizing a persuasive presentation, identify ways to use audience-appropriate evidence, and learn other best practice tips for presenting to persuade.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
Tuesday, August 05, 2014
  • Confident, Assertive, In Charge: Developing the Attitudes of Leadership - Live Online (01:00 PM - 04:00 PM)
    Event Details
    Tuesday, August 05, 2014
    01:00 PM - 04:00 PM
    Online

    The extent to which you will be successful as a leader is conditioned on your ability to influence others at all levels of your organization. Now you can take charge of how others see you. Learn to tap into your latent power, unleash your inner attitudes of confidence and enthusiasm, and build your visibility in the organization. Become more assertive and say "no" when you need to, eliminating confusion over "who’s in charge." This intensive, interactive online program begins by helping you see yourself as others see you. What image do you project? Are you hesitant or confident? Are you shy or assertive? Are you controlled by the situation or in charge? Then our expert coaches will help you build on your strengths and eliminate weaknesses, developing the kind of winning attitudes that all successful leaders have.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • Leading Virtual Teams (03:00 PM - 06:00 PM)
    Event Details
    Tuesday, August 05, 2014
    03:00 PM - 06:00 PM
    Online

    Overall, virtual teams are very similar to traditional face-to-face teams. After all, people are people. We may communicate today with different tools and greater speed, but Dale Carnegie's advice on how to communicate, lead and work efficiently remains priceless across the ages. This two-session Live Online workshop will help equip leaders with the knowledge and skills necessary to lead virtual teams to new levels of effectiveness.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • Overcoming Workplace Negativity with Enthusiasm (02:00 PM - 05:00 PM)
    Event Details
    Tuesday, August 05, 2014
    02:00 PM - 05:00 PM
    Online

    Negative attitudes spread to the point where they eventually affect performance and decision-making. That's the bad news. The good news is that enthusiasm and positive attitudes spread just as quickly and affect performance just as much -- in the right direction. Overcoming Workplace Negativity with Enthusiasm is a live online program that will show you how to use Dale Carnegie's proven ways to prevent the naysayers, whiners and downers from robbing you and your group of the energy to succeed. In just 3 hours, you'll learn specific techniques for dealing with that burned-out feeling so that you can lead with confidence and enthusiasm. Take a positive step toward success right now.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • Cultivate Power without Being Intimidating (11:00 AM - 02:00 PM)
    Event Details
    Tuesday, August 05, 2014
    11:00 AM - 02:00 PM
    Online

    Part of successful organizational leadership is having the ability to assert the power of your position without intimidating others to the point where they are hesitant to take initiative. For staff members to respect you, they need to feel that you are approachable and able to keep your emotions in check. By applying Dale Carnegie's principles, and by gaining the willing cooperation of others, you become a catalyst for beneficial outcomes for your colleagues, customers, and yourself.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • Secrets to Leading with Assertiveness (12:00 PM - 01:00 PM)
    Event Details
    Tuesday, August 05, 2014
    12:00 PM - 01:00 PM
    Online

    In this webinar, you will learn to build on your strengths, advocate for what you need to be successful and use the right language to do so. You will learn strategies to boost your confidence, 10 tips to build assertiveness, and the Dale Carnegie principles of cooperation to influence and effectively lead your team.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
Wednesday, August 06, 2014
  • How to Communicate with Diplomacy and Tact - Live Online (12:00 PM - 03:00 PM)
    Event Details
    Wednesday, August 06, 2014
    12:00 PM - 03:00 PM
    Online

    Have you ever been awed by people who always seem to know what to say and how to say it in any situation? They have mastered the art of communicating with diplomacy, tact, and confidence. This is perhaps the single most import skill to influence people and drive results. Learn how to determine if your image is sending the wrong message and gain a flexible communication style with an awareness of your word choices, tone, and body language. Develop the skills to disagree agreeably, communicate more effectively through active listening, and control your own "hot buttons" – right from your own desk!


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • Step Up to Leadership (10:00 AM - 01:00 PM)
    Event Details
    Wednesday, August 06, 2014
    10:00 AM - 01:00 PM
    Online

    Employees are open to influence and motivation. "If you tell me what to do, I will do it to protect my job. But if you inspire me to do it, I will do it to the best of my ability." Supervisors who understand this simple truth and know how to apply it are the ones who generate results in today's organizations. Great managers develop high-performance teams that get results because they know how to lead a team, not just manage it. This program will smooth your transition from individual contributor to supervisor to leader. You will learn the basics like delegation, time management, and performance appraisal techniques, and gain insights into the more advanced aspects of leadership needed to inspire and motivate teams.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • Cross and Up Selling (01:00 PM - 04:00 PM)
    Event Details
    Wednesday, August 06, 2014
    01:00 PM - 04:00 PM
    Online

    Acquiring new customers requires time and effort, but once onboard they create excellent opportunities for cross-selling and up-selling. By asking the right questions and making appropriate suggestions, you can significantly increase their overall purchase level, add revenue to your company’s top-line, and satisfy your client all at the same time. The secret is to uncover your customer’s unarticulated needs, and to offer solutions in a professional and consultative way. In this course you will learn to identify opportunities to delivery more products and services to your customers, and to apply a proven selling process that makes decision-making easy. You will become confident presenting additional buying opportunities and higher-margin alternatives, and your customer will thank you for it.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • Performance Reviews That Motivate (04:00 PM - 05:00 PM)
    Event Details
    Wednesday, August 06, 2014
    04:00 PM - 05:00 PM
    Online

    Let's face it. We don't often think that "performance review" and "motivation" belong in the same sentence. Performance reviews can cause anxiety in the associates being appraised and the manager responsible for conducting them. An effective performance review can be an opportunity for honest, open conversation about positive and negative results. It can inspire and engage people when it is focused on plans for the future. By setting expectations and helping associates to create achievable targets well in advance, then coaching and providing adequate feedback throughout the year, performance management becomes part of the culture rather than a dreaded annual event. People support what they help to create. Very few people are motivated by criticism. In this fast-paced webinar, explore ways to conduct RAVE performance reviews and plan your performance conversations so that staff members feel encouraged, inspired and ready to exceed expectations. Performance Reviews that Motivate is part of the Keys To Success Webinar Series.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • Getting Results Without Authority (01:00 PM - 02:00 PM)
    Event Details
    Wednesday, August 06, 2014
    01:00 PM - 02:00 PM
    Online

    Organizations have changed – there is now a mix of top-down authority and work where no single person is always “the boss.” Between matrix organizations, flatter structures, contracting, and outsourcing, success often depends on gaining the cooperation of people and resources that you do not have direct authority over. Great leaders and managers find success through influence and negotiation. They focus first on gaining employees’ respect and trust. They build up credibility through consistent action and leadership. They listen and provide support, thereby laying the groundwork for future support and influence. In this Keys to Success Webinar, you will learn the characteristics you need to have, and actions you need to take, to get maximum results from people who don’t work directly for you. You’ll learn how to influence others by building authentic trust, credibility, and respect, thereby gaining their willing cooperation when you need it most. Getting Results Without Authority is part of the Keys To Success Webinar Series.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
Thursday, August 07, 2014
  • Time Management (01:00 PM - 04:00 PM)
    Event Details
    Thursday, August 07, 2014
    01:00 PM - 04:00 PM
    Online

    Do you feel like a virtual prisoner to an endless flow of e-mails, voice messages, meetings, projects, and documents that all demand your immediate attention? Do you find yourself getting stressed out by unrealistic demands and expectations from multiple sources? Does it seem like you're constantly swimming against the tide? If so, then it's time to change your perspective and take control. This seminar offers practical techniques to help you focus on results, not tasks. Undo destructive habits and consciously choose to establish healthy, productive habits that yield long term benefits. You'll learn how to lock out mental distractions so that you can eliminate time wasters and concentrate on your priorities.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • Marshall Goldsmith - What Got You Here Won't Get You There (10:00 AM - 01:00 PM)
    Event Details
    Thursday, August 07, 2014
    10:00 AM - 01:00 PM
    Online

    Dale Carnegie Digital® is excited to partner with Marshall Goldsmith to make one of the most effective management development methodologies accessible, convenient, live and online! Experience the merging of our world-renowned training and that of leadership development expert, executive coach and author, Marshall Goldsmith from his New York Times best seller and Wall Street Journal #1 business book, What Got You Here Won’t Get You There. This dynamic session will help you identify and overcome 20 of the most common interpersonal challenges often found in leadership behavior. You’ll learn a seven-step method to get rid of bad habits, or make adjustments to habits you want to change. You’ll apply a variety of methods to gain feedback and practice feed forward- a simple yet powerful process that turns feedback into productive action. Seminar Bonus: All participants receive a free copy of the best-selling book, What Got You Here Won’t Get You There by Marshall Goldsmith.For domestic shipping please allow at least 5- 7 business days for receipt of the Marshall Goldsmith book from time registered for this course. For international participants, please allow at least 7-10 business days shipping from time registered for this course.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • Coaching for Improved Performance (03:00 PM - 05:00 PM)
    Event Details
    Thursday, August 07, 2014
    03:00 PM - 05:00 PM
    Online

    This workshop provides effective coaching techniques and other tools to help close the gap between expected performance and actual results. After completing this session, participants will coach for improved performance by following a step-by-step process and use the appraisal meeting to focus on future growth and training for others.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • Compelling Sales Presentations (02:00 PM - 05:00 PM)
    Event Details
    Thursday, August 07, 2014
    02:00 PM - 05:00 PM
    Online

    Dale Carnegie Digital and Jeffrey Gitomer join forces to create a dynamic sales presentations program designed for sales professionals who need to ramp up their closing ratios. This live on-line program is a blend of time tested Dale Carnegie presentation principles and sales methodologies; and the knowledge and expertise of sales authority and author, Jeffrey Gitomer. The program is designed to accelerate skills for both online and face-to-face presentations. In this dynamic session, you will learn strategies to transfer your message and get others to listen to you; how to make the most of your personality, voice, and body language in your sales presentation; when to end and ask for the sale to close the deal. Most importantly, you will reignite your confidence and passion for your product.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
Friday, August 08, 2014
  • Winning Leadership: Engage, Align, and Get Results (01:00 PM - 04:00 PM)
    Event Details
    Friday, August 08, 2014
    01:00 PM - 04:00 PM
    Online

    Do today's best leaders dictate change, or inspire it? Do they tell employees what to do, or influence their choices and assist them in reaching their performance goals? The best leaders adapt and lead by example, creating an environment of engagement and accountability for their teams. This four-session Live Online seminar will teach you how to stop managing and start leading; to stop pushing and start pulling. You will have ample time to develop and practice the skill set of the modern leader, making you a vital part of your organization's future.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • Negotiations: A Human Relations Approach (10:00 AM - 12:00 PM)
    Event Details
    Friday, August 08, 2014
    10:00 AM - 12:00 PM
    Online

    Applying a proven negotiations process helps people know where they are going and how to plan for success. In this two-hour workshop, you will learn techniques such as building rapport; analyzing the actions, needs, and agendas of all parties; using effective strategies such as presenting alternatives; bargaining in good faith; and finalizing agreements so that everyone "wins" something they want. By doing so you will be able to gain cooperation and increase the likelihood that future interactions will be positive.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • Disagree Agreeably (12:00 PM - 01:00 PM)
    Event Details
    Friday, August 08, 2014
    12:00 PM - 01:00 PM
    Online

    Left unresolved, disagreements with others can waste time and energy, and also negatively impact productivity. For many, the normal reaction is to avoid disagreements in order to maintain a peaceful work environment. Yet we can gain so much from those with whom we disagree if we can learn to view these situations as learning opportunities, and deal with them in an agreeable and professional way. In this webinar, you will gain insights into your personality and reactions when dealing with differences of opinion surrounding your "hot buttons." You will learn to give others the benefit of the doubt and how to practice expressing yourself in a way that promotes acceptance, agreeable outcomes, and improved productivity.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • Appeal to Buyer Motives to Close More Sales (01:00 PM - 02:00 PM)
    Event Details
    Friday, August 08, 2014
    01:00 PM - 02:00 PM
    Online

    In this interactive, one-hour webinar, you will learn how to gain commitment more easily by conducting the early phases of the sale skillfully. Over-emphasis on closing can feel like a manipulative technique to the buyer and can strain the relationship. The key is to build the relationship throughout the sales process by appealing to buyer emotions and motives. Doing so will improve close ratios and lead to more successful sales.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
Monday, August 11, 2014
  • Successful Public Speaking (02:00 PM - 05:00 PM)
    Event Details
    Monday, August 11, 2014
    02:00 PM - 05:00 PM
    Online

    Successful Public Speaking uses the foolproof methods of Dale Carnegie to turn the participant from a nervous novice into a confident presenter. Dale Carnegie believed that public speaking is a skill to be learned, not an inborn trait. He validated that belief year after year by turning out the most accomplished speakers in the world. In this session, participants will learn the very same skills that Dale Carnegie himself used to create generations of politicians, community leaders, and successful business people. To master the art of public speaking learners need to eliminate discomfort and boost confidence, and understand the key elements of opening, message delivery, closing, and question and answer.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • Strategic Planning Essentials: Prepare for Future Success (10:00 AM - 01:00 PM)
    Event Details
    Monday, August 11, 2014
    10:00 AM - 01:00 PM
    Online

    Most of us do not need to be convinced about the importance of planning. Research and anecdotal examples abound describing organizations that have thrived or failed due to adequate or inadequate planning. But success takes more than planning - it requires new ways of thinking about who we are as organizations. You can either create your own destiny or be at the mercy of the moment. In this three-hour Live Online workshop, participants will learn the essentials of strategic planning and prepare their organization for future success.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • Virtual Meetings that Engage (02:00 PM - 03:00 PM)
    Event Details
    Monday, August 11, 2014
    02:00 PM - 03:00 PM
    Online

    In this fast paced, interactive webinar you'll learn to use activities to energize your next online meeting. This webinar will help identify what's unique about running an online meeting and what's needed to make it an interactive experience. It answers these questions: How will you generate participation and build cooperation? What activities will keep the team members engaged? What online tools are available to help stay focused and on time? Activities and energizers for online meetings is an engaging answer. This session covers the three components of an effective online meeting leadership strategy: pre-meeting planning, managing the meeting, and post-meeting follow-up. You'll experience meeting activities and analyze the online tools used to make them energizing. A handout is included that provides technical tips and meeting checklists. Virtual Meetings that Engage is part of the Keys To Success webinar series.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • Kickoff to Online Learning: Maximize Your Online Learning (04:00 PM - 04:30 PM)
    Event Details
    Monday, August 11, 2014
    04:00 PM - 04:30 PM
    Online

    Our online learning environment is designed to be engaging, interesting, informative, and above all, interactive. We want your experience to be great, so that you can apply useful Dale Carnegie principles in your work and personal life. This FREE, 30-minute, interactive session introduces you to the Live Online experience, tests your audio connection, and teaches you how to use the many learning tools used in Dale Carnegie Digital webinars, workshops, and seminars.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
Tuesday, August 12, 2014
  • How to Cold Call and Build New Customers (02:00 PM - 05:00 PM)
    Event Details
    Tuesday, August 12, 2014
    02:00 PM - 05:00 PM
    Online

    Cold calling has never been tougher. As soon as the prospect figures out you're a sales person the immediate responses are "no budget," "we're in a purchasing freeze", or "call me in six months if things are any better."But we all know that there is always money available to buy something that provides real value to the prospect. The trick is to get your value proposition in front of the prospect in such a compelling way that you turn off the automatic "no" response.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • Present with Impact (12:00 PM - 01:00 PM)
    Event Details
    Tuesday, August 12, 2014
    12:00 PM - 01:00 PM
    Online

    A presentation is one of the most important tools a professional has for getting things done and influencing others. Whether you are persuading colleagues, selling to a client, energizing a team, or recommending an idea to senior leaders, an effective presentation can be the difference between your success and failure. This interactive, one-hour webinar will help you focus on the visual, vocal, and verbal components of presentation delivery so that your message has the intended impact on your audience.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
Wednesday, August 13, 2014
  • Managing Customer Expectations (02:00 PM - 05:00 PM)
    Event Details
    Wednesday, August 13, 2014
    02:00 PM - 05:00 PM
    Online

    It is a simple truth: customers continue to do business with organizations that deliver on what they promise and who have treated them fairly. You have far more potential to develop long lasting relationships and future business success by managing customer expectations in a consistent way. In this session, you examine ways that you can exceed your customers’ expectations by setting, monitoring, and influencing their expectations. You start by determining their initial expectations and the reasons for each. Then you proactively set realistic expectations with the customer, leverage sure-fire ways to exceed them, and follow an ongoing and consistent process to manage customer expectations in the future.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • Powerful Conversations to Engage Your Workforce (12:00 PM - 01:00 PM)
    Event Details
    Wednesday, August 13, 2014
    12:00 PM - 01:00 PM
    Online

    Great conversationalists are able to find connections with others by asking the right questions and learning team members' likes and dislikes. As a result of these relationships, trust is formed and teamwork comes more naturally. In this fast-paced webinar, you will hone the skills needed to have powerful conversations that will improve professional relationships, build trust, and get real results.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
Thursday, August 14, 2014
  • Delegation (02:00 PM - 05:00 PM)
    Event Details
    Thursday, August 14, 2014
    02:00 PM - 05:00 PM
    Online

    In order to be a truly effective manager, you must be comfortable delegating work and ensuring your employees are accountable for delivery. With a fine line between delegating and "dumping", it is important to follow specific steps that make assignments clear and create a sense of ownership among team members while also maintaining overall control. Effective delegation helps develop individuals and achieve specific organizational outcomes. Learn how to identify who is ready for delegation using a reliable and collaborative process, and become prepared to determine "who will do what, when, and to what standard?" in your day-to-day role.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • Leading Across Generations (11:00 AM - 01:00 PM)
    Event Details
    Thursday, August 14, 2014
    11:00 AM - 01:00 PM
    Online

    Leading a team of diverse generations can be an incredibly rich and productive experience when you have the skills in place to capitalize on the strengths of each generation. This program provides insights and tools to help you turn the attitudes and skills each generation brings to the table into powerful performance drivers. You will learn the approaches that will most often help you lead members of each generation, resulting in an engaging and productive work environment for everyone.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • How to Present Online (03:00 PM - 04:00 PM)
    Event Details
    Thursday, August 14, 2014
    03:00 PM - 04:00 PM
    Online

    Dale Carnegie outlined four ways that people evaluate us: what we say, how we say it, what we do, and how we do it. These tenets hold true for any presentation, whether delivered face-to-face or online. An online presentation delights its audience only when voice, visuals and technology come together to deliver a high impact engaging experience. Distractions are the norm; interactive and powerfully simple presentations are the solution. By practicing Dale Carnegie principles, masterfully using technology, and creating superior visuals, online presentations become dynamic and powerful. Join us for this session where you will learn how to break the mold of boring webinars and set the standard for Online Presentations! How to Present Online is part of the Keys To Success Webinar Series.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
Friday, August 15, 2014
  • Transforming Customer Complaints into Opportunities (12:00 PM - 03:00 PM)
    Event Details
    Friday, August 15, 2014
    12:00 PM - 03:00 PM
    Online

    This three-hour Live Online workshop provides useful strategies and guidelines for successfully resolving customer complaints. Using the Recovery Formula can help turn a complaint into an opportunity to create a loyal customer. Cross and up selling opportunities can result from a well handled complaint. Finally, examining root causes of your common complaint can help you find ways to reduce or eliminate them. By effectively resolving complaints you can reduce stress, build relationships, and improve customer loyalty and retention.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • Create Your Work-Life Breakthrough (11:00 AM - 12:00 PM)
    Event Details
    Friday, August 15, 2014
    11:00 AM - 12:00 PM
    Online

    Most of us aspire to live a balanced life. We want to spend the appropriate amount of time and energy in each aspect of our lives. Yet, often our lives fall out of balance due to workplace stress or changes, an accident or injury, an unpredicted event, or even a small worry that grows larger with each passing day. By analyzing our current levels of energy and focus in each aspect of life – work, family, health, community, spirituality, social life, and finances – we can determine how satisfied we are with each, identify potential stressors, and plan a course of action based on what is truly important to us. In this session you will explore useful tips and actions that can help you regain your sense of balance. Create Your Work-Life Breakthrough is part of the Keys To Success Webinar Series.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • Remember Names to Build Better Professional Relationships (02:00 PM - 03:00 PM)
    Event Details
    Friday, August 15, 2014
    02:00 PM - 03:00 PM
    Online

    In this Keys to Success Webinar, you will learn techniques to help you remember names when you need them. They are the basis for being able to more effectively grow and tap into your network of contacts. Find out which tools and formulas you can use that will help you remember the name of just about any person you will ever meet!


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
Monday, August 18, 2014
  • Leading Virtual Teams (09:00 AM - 12:00 PM)
    Event Details
    Monday, August 18, 2014
    09:00 AM - 12:00 PM
    Online

    Overall, virtual teams are very similar to traditional face-to-face teams. After all, people are people. We may communicate today with different tools and greater speed, but Dale Carnegie's advice on how to communicate, lead and work efficiently remains priceless across the ages. This two-session Live Online workshop will help equip leaders with the knowledge and skills necessary to lead virtual teams to new levels of effectiveness.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • Secrets of Motivation (02:00 PM - 04:00 PM)
    Event Details
    Monday, August 18, 2014
    02:00 PM - 04:00 PM
    Online

    To achieve your strategic objectives, you first need to learn what motivates employees to work to their full potential. Secrets of Motivation will teach you how to become a leader who is known for getting results through people. You’ll learn to build effective relationships, encourage commitment, and harness innovation in your work environment.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • Meetings that Work (03:00 PM - 05:00 PM)
    Event Details
    Monday, August 18, 2014
    03:00 PM - 05:00 PM
    Online

    This two-hour Live Online workshop is a much needed antidote for any person or organization suffering from poor meetings. By applying Dale Carnegie's principles and by gaining the willing cooperation of others, you become the catalyst for beneficial outcomes for colleagues, customers, managers, and yourself.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • Outstanding Customer Service (01:00 PM - 02:00 PM)
    Event Details
    Monday, August 18, 2014
    01:00 PM - 02:00 PM
    Online

    In this interactive, one-hour webinar, you will be given a simple yet effective eight-step process for resolving complaints, as well as some key guidelines to follow in dealing with challenging customers. You will also learn the five approaches to engage customers and build loyalty, and a useful process for gaining customer referrals without being pushy or aggressive.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
Tuesday, August 19, 2014
  • Attitudes for Service (02:00 PM - 05:00 PM)
    Event Details
    Tuesday, August 19, 2014
    02:00 PM - 05:00 PM
    Online

    Customer service is a significant part of the entire customer experience. By applying key principles to strengthen relationships and by maintaining your attitude and professionalism in all customer service situations, you and your organization can differentiate yourselves from the competition. In this Live Online workshop, you will discuss taking 100% responsibility for customer service. Each time an internal or external customer comes into contact with you, your attitude is showing. You will apply Dale Carnegie principles and identify ways to maintain a friendly, low pressure and high service environment that makes customers want to come back to you in the future.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • Managing Workplace Stress (11:00 AM - 02:00 PM)
    Event Details
    Tuesday, August 19, 2014
    11:00 AM - 02:00 PM
    Online

    The list of stress factors in today's world grows longer every day. People react differently to living in this pressure cooker. Some become aggressive while others become passive or just shut down altogether. Regardless of the reaction, the results are the same – personal and organizational productivity grind to a halt, creativity dies, and momentum vanishes. Now you can do something about the destructive forces of stress in the workplace. Learn to assess your current reactions to stress so that you can stop worrying and start working up to your full potential.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • Building Your Power Team (04:00 PM - 06:00 PM)
    Event Details
    Tuesday, August 19, 2014
    04:00 PM - 06:00 PM
    Online

    In this interactive, two-hour workshop, you will learn how to conduct interviews to identify the best people for each position and make the right hiring decisions. You will also walk away with aproaches to motivate your team to achieve and sustain top performance, allowing you to develop and grow a true power team.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • Build a High Performing Virtual Team (04:00 PM - 05:00 PM)
    Event Details
    Tuesday, August 19, 2014
    04:00 PM - 05:00 PM
    Online

    What does it take to build and manage a successful virtual team? Dispersed workforces are today's norm, and while virtual teams can be similar to traditional ones, leaders can no longer rely on only face-to-face communication and team building methods to build a productive virtual team. The digital age is changing the way we work, play, communicate and think. It is an exciting frontier that rewards those that step up to the challenge and develop new levels of competence. While it may seem difficult to keep pace with technological changes, the abundance of new, user-friendly tools actually make it easier to lead and collaborate across distance than ever before. This Live Online webinar introduces the tools, attitudes and actions leaders need to encourage maximum performance in team members.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!




     
Wednesday, August 20, 2014
  • Marshall Goldsmith - What Got You Here Won't Get You There (02:00 PM - 05:00 PM)
    Event Details
    Wednesday, August 20, 2014
    02:00 PM - 05:00 PM
    Online

    Dale Carnegie Digital® is excited to partner with Marshall Goldsmith to make one of the most effective management development methodologies accessible, convenient, live and online! Experience the merging of our world-renowned training and that of leadership development expert, executive coach and author, Marshall Goldsmith from his New York Times best seller and Wall Street Journal #1 business book, What Got You Here Won’t Get You There. This dynamic session will help you identify and overcome 20 of the most common interpersonal challenges often found in leadership behavior. You’ll learn a seven-step method to get rid of bad habits, or make adjustments to habits you want to change. You’ll apply a variety of methods to gain feedback and practice feed forward- a simple yet powerful process that turns feedback into productive action. Seminar Bonus: All participants receive a free copy of the best-selling book, What Got You Here Won’t Get You There by Marshall Goldsmith.For domestic shipping please allow at least 5- 7 business days for receipt of the Marshall Goldsmith book from time registered for this course. For international participants, please allow at least 7-10 business days shipping from time registered for this course.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • Negotiations: A Human Relations Approach (01:00 PM - 03:00 PM)
    Event Details
    Wednesday, August 20, 2014
    01:00 PM - 03:00 PM
    Online

    Applying a proven negotiations process helps people know where they are going and how to plan for success. In this two-hour workshop, you will learn techniques such as building rapport; analyzing the actions, needs, and agendas of all parties; using effective strategies such as presenting alternatives; bargaining in good faith; and finalizing agreements so that everyone "wins" something they want. By doing so you will be able to gain cooperation and increase the likelihood that future interactions will be positive.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • Goal Setting and Accountability (04:00 PM - 06:00 PM)
    Event Details
    Wednesday, August 20, 2014
    04:00 PM - 06:00 PM
    Online

    In this interactive, two-hour sales leadership workshop, you will learn how to instill your sales team the importance of production and development goals and create a culture of high performance. You will learn tips to build employee engagement that drives positive sales outcomes, and best practices for holding individuals and teams accountable to the agreed upon goals.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • Kickoff to Online Learning: Maximize Your Online Learning (10:00 AM - 10:30 AM)
    Event Details
    Wednesday, August 20, 2014
    10:00 AM - 10:30 AM
    Online

    Our online learning environment is designed to be engaging, interesting, informative, and above all, interactive. We want your experience to be great, so that you can apply useful Dale Carnegie principles in your work and personal life. This FREE, 30-minute, interactive session introduces you to the Live Online experience, tests your audio connection, and teaches you how to use the many learning tools used in Dale Carnegie Digital webinars, workshops, and seminars.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
Thursday, August 21, 2014
  • Step Up to Leadership (12:00 PM - 03:00 PM)
    Event Details
    Thursday, August 21, 2014
    12:00 PM - 03:00 PM
    Online

    Employees are open to influence and motivation. "If you tell me what to do, I will do it to protect my job. But if you inspire me to do it, I will do it to the best of my ability." Supervisors who understand this simple truth and know how to apply it are the ones who generate results in today's organizations. Great managers develop high-performance teams that get results because they know how to lead a team, not just manage it. This program will smooth your transition from individual contributor to supervisor to leader. You will learn the basics like delegation, time management, and performance appraisal techniques, and gain insights into the more advanced aspects of leadership needed to inspire and motivate teams.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • Analyze Problems and Make Decisions (02:00 PM - 05:00 PM)
    Event Details
    Thursday, August 21, 2014
    02:00 PM - 05:00 PM
    Online

    This 3-hour Live Online workshop highlights several different problem solving tools and methods for gathering and analyzing data to make the process efficient and interactive. Decisions often need to be made quickly or under pressure which can lead to stress on individuals and teams. Learn to apply practical principles that can minimize stress that impedes sound decision-making.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!




     
  • Secrets to Leading with Assertiveness (03:00 PM - 04:00 PM)
    Event Details
    Thursday, August 21, 2014
    03:00 PM - 04:00 PM
    Online

    In this webinar, you will learn to build on your strengths, advocate for what you need to be successful and use the right language to do so. You will learn strategies to boost your confidence, 10 tips to build assertiveness, and the Dale Carnegie principles of cooperation to influence and effectively lead your team.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • Dream Big, Focus Small: Achieve SMARTER Goals (01:00 PM - 02:00 PM)
    Event Details
    Thursday, August 21, 2014
    01:00 PM - 02:00 PM
    Online

    In this fast-paced, one-hour Live Online webinar you will learn how to create such SMARTER goals for personal and professional success. You will see why it is important to both dream big, but then focus small, to overcome common obstacles. And you'll walk away with ten tips that can be key to achieving results and improving your performance.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
Friday, August 22, 2014
  • Successful Public Speaking (12:00 PM - 03:00 PM)
    Event Details
    Friday, August 22, 2014
    12:00 PM - 03:00 PM
    Online

    Successful Public Speaking uses the foolproof methods of Dale Carnegie to turn the participant from a nervous novice into a confident presenter. Dale Carnegie believed that public speaking is a skill to be learned, not an inborn trait. He validated that belief year after year by turning out the most accomplished speakers in the world. In this session, participants will learn the very same skills that Dale Carnegie himself used to create generations of politicians, community leaders, and successful business people. To master the art of public speaking learners need to eliminate discomfort and boost confidence, and understand the key elements of opening, message delivery, closing, and question and answer.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • Cultivate Power without Being Intimidating (02:00 PM - 05:00 PM)
    Event Details
    Friday, August 22, 2014
    02:00 PM - 05:00 PM
    Online

    Part of successful organizational leadership is having the ability to assert the power of your position without intimidating others to the point where they are hesitant to take initiative. For staff members to respect you, they need to feel that you are approachable and able to keep your emotions in check. By applying Dale Carnegie's principles, and by gaining the willing cooperation of others, you become a catalyst for beneficial outcomes for your colleagues, customers, and yourself.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • Getting Results Without Authority (11:00 AM - 12:00 PM)
    Event Details
    Friday, August 22, 2014
    11:00 AM - 12:00 PM
    Online

    Organizations have changed – there is now a mix of top-down authority and work where no single person is always “the boss.” Between matrix organizations, flatter structures, contracting, and outsourcing, success often depends on gaining the cooperation of people and resources that you do not have direct authority over. Great leaders and managers find success through influence and negotiation. They focus first on gaining employees’ respect and trust. They build up credibility through consistent action and leadership. They listen and provide support, thereby laying the groundwork for future support and influence. In this Keys to Success Webinar, you will learn the characteristics you need to have, and actions you need to take, to get maximum results from people who don’t work directly for you. You’ll learn how to influence others by building authentic trust, credibility, and respect, thereby gaining their willing cooperation when you need it most. Getting Results Without Authority is part of the Keys To Success Webinar Series.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • Present Complex Information (01:00 PM - 02:00 PM)
    Event Details
    Friday, August 22, 2014
    01:00 PM - 02:00 PM
    Online

    In this interactive, one-hour webinar, you will focus on how to better present on topics you know well but your audience considers complex or full of new information. The key is to plan out the best approach for listeners so that they can more easily receive the information. Sequencing information in a logical way and in manageable chunks helps them stay engaged, and analogies can be a critical tool for connecting with what your audience already understands. You'll walk away with other best practices for support materials, visuals, and presentation delivery that will help you plan for your next presentation.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
Monday, August 25, 2014
  • Compelling Sales Presentations (01:00 PM - 04:00 PM)
    Event Details
    Monday, August 25, 2014
    01:00 PM - 04:00 PM
    Online

    Dale Carnegie Digital and Jeffrey Gitomer join forces to create a dynamic sales presentations program designed for sales professionals who need to ramp up their closing ratios. This live on-line program is a blend of time tested Dale Carnegie presentation principles and sales methodologies; and the knowledge and expertise of sales authority and author, Jeffrey Gitomer. The program is designed to accelerate skills for both online and face-to-face presentations. In this dynamic session, you will learn strategies to transfer your message and get others to listen to you; how to make the most of your personality, voice, and body language in your sales presentation; when to end and ask for the sale to close the deal. Most importantly, you will reignite your confidence and passion for your product.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • Transforming Customer Complaints into Opportunities (02:00 PM - 05:00 PM)
    Event Details
    Monday, August 25, 2014
    02:00 PM - 05:00 PM
    Online

    This three-hour Live Online workshop provides useful strategies and guidelines for successfully resolving customer complaints. Using the Recovery Formula can help turn a complaint into an opportunity to create a loyal customer. Cross and up selling opportunities can result from a well handled complaint. Finally, examining root causes of your common complaint can help you find ways to reduce or eliminate them. By effectively resolving complaints you can reduce stress, build relationships, and improve customer loyalty and retention.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • Appeal to Buyer Motives to Close More Sales (12:00 PM - 01:00 PM)
    Event Details
    Monday, August 25, 2014
    12:00 PM - 01:00 PM
    Online

    In this interactive, one-hour webinar, you will learn how to gain commitment more easily by conducting the early phases of the sale skillfully. Over-emphasis on closing can feel like a manipulative technique to the buyer and can strain the relationship. The key is to build the relationship throughout the sales process by appealing to buyer emotions and motives. Doing so will improve close ratios and lead to more successful sales.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
Tuesday, August 26, 2014
  • Overcoming Workplace Negativity with Enthusiasm (12:00 PM - 03:00 PM)
    Event Details
    Tuesday, August 26, 2014
    12:00 PM - 03:00 PM
    Online

    Negative attitudes spread to the point where they eventually affect performance and decision-making. That's the bad news. The good news is that enthusiasm and positive attitudes spread just as quickly and affect performance just as much -- in the right direction. Overcoming Workplace Negativity with Enthusiasm is a live online program that will show you how to use Dale Carnegie's proven ways to prevent the naysayers, whiners and downers from robbing you and your group of the energy to succeed. In just 3 hours, you'll learn specific techniques for dealing with that burned-out feeling so that you can lead with confidence and enthusiasm. Take a positive step toward success right now.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • Unleash the Power of Mentoring In your Organization (02:00 PM - 04:00 PM)
    Event Details
    Tuesday, August 26, 2014
    02:00 PM - 04:00 PM
    Online

    A mentor provides professional advice and support. He or she willingly shares knowledge, experience and often personal and professional network contacts. Successful mentoring can help less experienced individuals navigate away from costly mistakes. For a mentor, the relationship provides an opportunity to gain a fresh perspective and the satisfaction from guiding others to professional success. In this two-hour Live Online workshop, learn what it takes to make the launch of your program successful and avoid the challenges that often derail organizational initiatives.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • Delegation (03:00 PM - 06:00 PM)
    Event Details
    Tuesday, August 26, 2014
    03:00 PM - 06:00 PM
    Online

    In order to be a truly effective manager, you must be comfortable delegating work and ensuring your employees are accountable for delivery. With a fine line between delegating and "dumping", it is important to follow specific steps that make assignments clear and create a sense of ownership among team members while also maintaining overall control. Effective delegation helps develop individuals and achieve specific organizational outcomes. Learn how to identify who is ready for delegation using a reliable and collaborative process, and become prepared to determine "who will do what, when, and to what standard?" in your day-to-day role.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • Disagree Agreeably (04:00 PM - 05:00 PM)
    Event Details
    Tuesday, August 26, 2014
    04:00 PM - 05:00 PM
    Online

    Left unresolved, disagreements with others can waste time and energy, and also negatively impact productivity. For many, the normal reaction is to avoid disagreements in order to maintain a peaceful work environment. Yet we can gain so much from those with whom we disagree if we can learn to view these situations as learning opportunities, and deal with them in an agreeable and professional way. In this webinar, you will gain insights into your personality and reactions when dealing with differences of opinion surrounding your "hot buttons." You will learn to give others the benefit of the doubt and how to practice expressing yourself in a way that promotes acceptance, agreeable outcomes, and improved productivity.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
Wednesday, August 27, 2014
  • Managing Conflict in the Workplace (01:00 PM - 04:00 PM)
    Event Details
    Wednesday, August 27, 2014
    01:00 PM - 04:00 PM
    Online

    Nothing can destroy productivity, derail projects, and damage your reputation faster than workplace conflict. Whether it smolders just beneath the surface or becomes open warfare, conflict can paralyze your group, department, or the entire organization. And once initiated, the unpleasant task of resolving conflicts falls on your shoulders. Based on the time-tested principles from the new book How to Win Friends and Influence People in the Digital Age, this program prescribes the best approaches for effectively dealing with conflicts, so you can resolve issues while maintaining positive relationships. Learn to diagnose conflict before it intensifies, apply appropriate conflict resolution techniques to specific situations, and remain poised when tension is high.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • Present to Persuade (03:00 PM - 04:00 PM)
    Event Details
    Wednesday, August 27, 2014
    03:00 PM - 04:00 PM
    Online

    If you ever needed to persuade others through a presentation, you know there area a host of challenges to doing so effectively. By putting yourself in the listener's situation, a presenter can more easily see the audience's point of view and appeal to their interests. It is also critical that you have a message that is clear, concise, and easy to understand. In this interactive, one-hour webinar you will learn a proven structure for organizing a persuasive presentation, identify ways to use audience-appropriate evidence, and learn other best practice tips for presenting to persuade.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
Thursday, August 28, 2014
  • How to Cold Call and Build New Customers (10:00 AM - 01:00 PM)
    Event Details
    Thursday, August 28, 2014
    10:00 AM - 01:00 PM
    Online

    Cold calling has never been tougher. As soon as the prospect figures out you're a sales person the immediate responses are "no budget," "we're in a purchasing freeze", or "call me in six months if things are any better."But we all know that there is always money available to buy something that provides real value to the prospect. The trick is to get your value proposition in front of the prospect in such a compelling way that you turn off the automatic "no" response.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • Lead Change Effectively (02:00 PM - 04:00 PM)
    Event Details
    Thursday, August 28, 2014
    02:00 PM - 04:00 PM
    Online

    In this two-hour Live Online workshop we will examine the challenges of change leadership and the mistakes that often result. We will incorporate principles for leading organizational change, leading individuals during times of change, and managing our own reactions to change. Out of this discussion, you will create a draft of a change leadership plan. By creating and following through on this plan, you can take a more organized approach to leading organizational change.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • Performance Reviews That Motivate (02:00 PM - 03:00 PM)
    Event Details
    Thursday, August 28, 2014
    02:00 PM - 03:00 PM
    Online

    Let's face it. We don't often think that "performance review" and "motivation" belong in the same sentence. Performance reviews can cause anxiety in the associates being appraised and the manager responsible for conducting them. An effective performance review can be an opportunity for honest, open conversation about positive and negative results. It can inspire and engage people when it is focused on plans for the future. By setting expectations and helping associates to create achievable targets well in advance, then coaching and providing adequate feedback throughout the year, performance management becomes part of the culture rather than a dreaded annual event. People support what they help to create. Very few people are motivated by criticism. In this fast-paced webinar, explore ways to conduct RAVE performance reviews and plan your performance conversations so that staff members feel encouraged, inspired and ready to exceed expectations. Performance Reviews that Motivate is part of the Keys To Success Webinar Series.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • Kickoff to Online Learning: Maximize Your Online Learning (04:00 PM - 04:30 PM)
    Event Details
    Thursday, August 28, 2014
    04:00 PM - 04:30 PM
    Online

    Our online learning environment is designed to be engaging, interesting, informative, and above all, interactive. We want your experience to be great, so that you can apply useful Dale Carnegie principles in your work and personal life. This FREE, 30-minute, interactive session introduces you to the Live Online experience, tests your audio connection, and teaches you how to use the many learning tools used in Dale Carnegie Digital webinars, workshops, and seminars.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
Friday, August 29, 2014
  • Coaching for Improved Performance (10:00 AM - 12:00 PM)
    Event Details
    Friday, August 29, 2014
    10:00 AM - 12:00 PM
    Online

    This workshop provides effective coaching techniques and other tools to help close the gap between expected performance and actual results. After completing this session, participants will coach for improved performance by following a step-by-step process and use the appraisal meeting to focus on future growth and training for others.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • Cross and Up Selling (11:00 AM - 02:00 PM)
    Event Details
    Friday, August 29, 2014
    11:00 AM - 02:00 PM
    Online

    Acquiring new customers requires time and effort, but once onboard they create excellent opportunities for cross-selling and up-selling. By asking the right questions and making appropriate suggestions, you can significantly increase their overall purchase level, add revenue to your company’s top-line, and satisfy your client all at the same time. The secret is to uncover your customer’s unarticulated needs, and to offer solutions in a professional and consultative way. In this course you will learn to identify opportunities to delivery more products and services to your customers, and to apply a proven selling process that makes decision-making easy. You will become confident presenting additional buying opportunities and higher-margin alternatives, and your customer will thank you for it.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
  • Succession Planning for You and Your Managers (11:00 AM - 12:00 PM)
    Event Details
    Friday, August 29, 2014
    11:00 AM - 12:00 PM
    Online

    Many leaders in key positions are becoming eligible for retirement. There is a great sense of urgency to proactively plan to replace a key talent. The expense and risk associated with bringing in candidates from the outside is high. Compounding this problem, the supply of job-ready replacement candidates is often limited. As HR professionals or managers, if you’re unsure where to begin, or are looking for a fresh approach to speed up the process, this webinar can help.


    Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.


    Want to know more? Learn what to expect!

     
 
 

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