Igniting Workplace Enthusiasm
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Events

Wednesday, June 01, 2016
  • Trusted Advisor Bootcamp (03:00 PM - 05:00 PM)
    Event Details
    Wednesday, June 01, 2016
    03:00 PM - 05:00 PM
    Online

    Length: 12-hour Live Online Seminar
    Number of sessions: Six 2-hour sessions, held on the same day over six consecutive weeks


    This six-part, twelve-hour Live Online seminar is designed to overcome one of the biggest challenges that shared services (such as HR, IT, Finance and Accounting, as well as consultative sales people) face in organizations today - being viewed as a transactional or commodity resource versus a true business partner. Included are such key elements as: developing rapport and trust, designing solutions that advance stakeholders' strategies, strengthening leadership and influence, managing resistance and conflict, and more.

     
  • Managing Conflict in the Workplace (02:00 PM - 05:00 PM)
    Event Details
    Wednesday, June 01, 2016
    02:00 PM - 05:00 PM
    Online

    Length: 3-hour Live Online Workshop


    Nothing can destroy productivity, derail projects, and damage your reputation faster than workplace conflict. Whether it smolders just beneath the surface or becomes open warfare, conflict can paralyze your group, department, or the entire organization. And once initiated, the unpleasant task of resolving conflicts falls on your shoulders. Based on the time-tested principles from the new book How to Win Friends and Influence People in the Digital Age, this program prescribes the best approaches for effectively dealing with conflicts, so you can resolve issues while maintaining positive relationships. Learn to diagnose conflict before it intensifies, apply appropriate conflict resolution techniques to specific situations, and remain poised when tension is high.

     
  • Coaching for Improved Performance (11:00 AM - 01:00 PM)
    Event Details
    Wednesday, June 01, 2016
    11:00 AM - 01:00 PM
    Online

    Length: 2-hour Live Online Workshop


    This workshop provides effective coaching techniques and other tools to help close the gap between expected performance and actual results. After completing this session, participants will coach for improved performance by following a step-by-step process and use the appraisal meeting to focus on future growth and training for others.

     
  • Kickoff to the Dale Carnegie Live Online Experience (02:00 PM - 02:30 PM)
    Event Details
    Wednesday, June 01, 2016
    02:00 PM - 02:30 PM
    Online

    Length: 30-minute Live Online Presentation


    Our online learning environment is designed to be engaging, interesting, informative, and above all, interactive. We want your experience to be great, so that you can apply useful Dale Carnegie principles in your work and personal life. This FREE, 30-minute, interactive session introduces you to the Live Online experience, tests your audio connection, and teaches you how to use the many learning tools used in Dale Carnegie Digital webinars, workshops, and seminars.

     
Thursday, June 02, 2016
  • Overcoming Workplace Negativity with Enthusiasm (11:00 AM - 02:00 PM)
    Event Details
    Thursday, June 02, 2016
    11:00 AM - 02:00 PM
    Online

    Length: 3-hour Live Online Workshop


    Negative attitudes spread to the point where they eventually affect performance and decision-making. That's the bad news. The good news is that enthusiasm and positive attitudes spread just as quickly and affect performance just as much -- in the right direction. Overcoming Workplace Negativity with Enthusiasm is a live online program that will show you how to use Dale Carnegie's proven ways to prevent the naysayers, whiners and downers from robbing you and your group of the energy to succeed. In just 3 hours, you'll learn specific techniques for dealing with that burned-out feeling so that you can lead with confidence and enthusiasm. Take a positive step toward success right now.

     
  • Remember Names to Build Better Professional Relationships (08:00 AM - 09:00 AM)
    Event Details
    Thursday, June 02, 2016
    08:00 AM - 09:00 AM
    Online

    Length: 1-hour Live Online Webinar


    In this Keys to Success Webinar, you will learn techniques to help you remember names when you need them. They are the basis for being able to more effectively grow and tap into your network of contacts. Find out which tools and formulas you can use that will help you remember the name of just about any person you will ever meet!

     
Friday, June 03, 2016
  • Time Management (01:00 PM - 04:00 PM)
    Event Details
    Friday, June 03, 2016
    01:00 PM - 04:00 PM
    Online

    Length: 12-hour Live Online Seminar
    Number of sessions: Four 3-hour sessions, held on the same day over four consecutive weeks


    Do you feel like a virtual prisoner to an endless flow of e-mails, voice messages, meetings, projects, and documents that all demand your immediate attention? Do you find yourself getting stressed out by unrealistic demands and expectations from multiple sources? Does it seem like you're constantly swimming against the tide? If so, then it's time to change your perspective and take control. This seminar offers practical techniques to help you focus on results, not tasks. Undo destructive habits and consciously choose to establish healthy, productive habits that yield long term benefits. You'll learn how to lock out mental distractions so that you can eliminate time wasters and concentrate on your priorities.

     
  • How to Communicate with Diplomacy and Tact - Live Online (10:00 AM - 01:00 PM)
    Event Details
    Friday, June 03, 2016
    10:00 AM - 01:00 PM
    Online

    Length: 12-hour Live Online Seminar
    Number of sessions: Four 3-hour sessions, held on the same day over four consecutive weeks


    Have you ever been awed by people who always seem to know what to say and how to say it in any situation? They have mastered the art of communicating with diplomacy, tact, and confidence. This is perhaps the single most import skill to influence people and drive results. Learn how to determine if your image is sending the wrong message and gain a flexible communication style with an awareness of your word choices, tone, and body language. Develop the skills to disagree agreeably, communicate more effectively through active listening, and control your own "hot buttons" – right from your own desk!

     
  • Secrets to Leading with Assertiveness (12:00 PM - 01:00 PM)
    Event Details
    Friday, June 03, 2016
    12:00 PM - 01:00 PM
    Online

    Length: 1-hour Live Online Webinar


    In this webinar, you will learn to build on your strengths, advocate for what you need to be successful and use the right language to do so. You will learn strategies to boost your confidence, 10 tips to build assertiveness, and the Dale Carnegie principles of cooperation to influence and effectively lead your team.

     
  • Powerful Conversations to Engage Your Workforce (08:00 AM - 09:00 AM)
    Event Details
    Friday, June 03, 2016
    08:00 AM - 09:00 AM
    Online

    Length: 1-hour Live Online Webinar


    Great conversationalists are able to find connections with others by asking the right questions and learning team members' likes and dislikes. As a result of these relationships, trust is formed and teamwork comes more naturally. In this fast-paced webinar, you will hone the skills needed to have powerful conversations that will improve professional relationships, build trust, and get real results.

     
Monday, June 06, 2016
  • How to Win Friends and Influence Business People - Live Online (11:00 AM - 02:00 PM)
    Event Details
    Monday, June 06, 2016
    11:00 AM - 02:00 PM
    Online

    Length: 12-hour Live Online Seminar
    Number of sessions: Four 3-hour sessions, held on the same day over four consecutive weeks


    For 100 years, professionals have turned to Dale Carnegie's powerful books and winning interactive seminars to help them reach new levels of professional and personal success. His name is synonymous with How to Win Friends and Influence People – setting the standard for interpersonal effectiveness –with tenets that are as valid now as when the book was first written. Learn to achieve results by communicating professionally and confidently in business situations. Become effective expressing your ideas in ways that are heard, and help you generate enthusiasm from managers, co-workers, staff, and clients.

     
  • Marshall Goldsmith - What Got You Here Won't Get You There (02:00 PM - 05:00 PM)
    Event Details
    Monday, June 06, 2016
    02:00 PM - 05:00 PM
    Online

    Length: 6-hour Live Online Workshop
    Number of sessions: Two 3-hour sessions, held on the same day over two consecutive weeks


    Dale Carnegie Digital® is excited to partner with Marshall Goldsmith to make one of the most effective management development methodologies accessible, convenient, live and online! Experience the merging of our world-renowned training and that of leadership development expert, executive coach and author, Marshall Goldsmith from his New York Times best seller and Wall Street Journal #1 business book, What Got You Here Won’t Get You There. This dynamic session will help you identify and overcome 20 of the most common interpersonal challenges often found in leadership behavior. You’ll learn a seven-step method to get rid of bad habits, or make adjustments to habits you want to change. You’ll apply a variety of methods to gain feedback and practice feed forward- a simple yet powerful process that turns feedback into productive action. Seminar Bonus: All participants receive a free copy of the best-selling book, What Got You Here Won’t Get You There by Marshall Goldsmith.For domestic shipping please allow at least 5- 7 business days for receipt of the Marshall Goldsmith book from time registered for this course. For international participants, please allow at least 7-10 business days shipping from time registered for this course.

     
  • Lead Change Effectively (10:00 AM - 12:00 PM)
    Event Details
    Monday, June 06, 2016
    10:00 AM - 12:00 PM
    Online

    Length: 2-hour Live Online Workshop


    In this two-hour Live Online workshop we will examine the challenges of change leadership and the mistakes that often result. We will incorporate principles for leading organizational change, leading individuals during times of change, and managing our own reactions to change. Out of this discussion, you will create a draft of a change leadership plan. By creating and following through on this plan, you can take a more organized approach to leading organizational change.

     
  • Analyze Problems and Make Decisions (10:00 AM - 01:00 PM)
    Event Details
    Monday, June 06, 2016
    10:00 AM - 01:00 PM
    Online

    Length: 3-hour Live Online Workshop


    This 3-hour Live Online workshop highlights several different problem solving tools and methods for gathering and analyzing data to make the process efficient and interactive. Decisions often need to be made quickly or under pressure which can lead to stress on individuals and teams. Learn to apply practical principles that can minimize stress that impedes sound decision-making.

     
  • Cross and Up Selling (09:00 AM - 12:00 PM)
    Event Details
    Monday, June 06, 2016
    09:00 AM - 12:00 PM
    Online

    Length: 3-hour Live Online Workshop


    Acquiring new customers requires time and effort, but once onboard they create excellent opportunities for cross-selling and up-selling. By asking the right questions and making appropriate suggestions, you can significantly increase their overall purchase level, add revenue to your company’s top-line, and satisfy your client all at the same time. The secret is to uncover your customer’s unarticulated needs, and to offer solutions in a professional and consultative way. In this course you will learn to identify opportunities to delivery more products and services to your customers, and to apply a proven selling process that makes decision-making easy. You will become confident presenting additional buying opportunities and higher-margin alternatives, and your customer will thank you for it.

     
  • Critical Thinking: Tools for Effective Action (02:00 PM - 05:00 PM)
    Event Details
    Monday, June 06, 2016
    02:00 PM - 05:00 PM
    Online

    Length: 3-hour Live Online Workshop


    This three-hour Live Online workshop will help you in leading your team to pinpoint opportunities for improvement, brainstorm creatively, logically evaluate options, and make informed decisions that will lead to success. The tools discussed will help you become proactive instead of reactive in the face of problems and move from possibilities to solutions.

     
  • Appeal to Buyer Motives to Close More Sales (03:00 PM - 04:00 PM)
    Event Details
    Monday, June 06, 2016
    03:00 PM - 04:00 PM
    Online

    Length: 1-hour Live Online Webinar


    In this interactive, one-hour webinar, you will learn how to gain commitment more easily by conducting the early phases of the sale skillfully. Over-emphasis on closing can feel like a manipulative technique to the buyer and can strain the relationship. The key is to build the relationship throughout the sales process by appealing to buyer emotions and motives. Doing so will improve close ratios and lead to more successful sales.

     
  • Succession Planning for You and Your Managers (12:00 PM - 01:00 PM)
    Event Details
    Monday, June 06, 2016
    12:00 PM - 01:00 PM
    Online

    Length: 1-hour Live Online Webinar


    Many leaders in key positions are becoming eligible for retirement. There is a great sense of urgency to proactively plan to replace a key talent. The expense and risk associated with bringing in candidates from the outside is high. Compounding this problem, the supply of job-ready replacement candidates is often limited. As HR professionals or managers, if you’re unsure where to begin, or are looking for a fresh approach to speed up the process, this webinar can help.

     
Tuesday, June 07, 2016
  • Winning Leadership: Engage, Align, and Get Results (11:00 AM - 02:00 PM)
    Event Details
    Tuesday, June 07, 2016
    11:00 AM - 02:00 PM
    Online

    Length: 12-hour Live Online Seminar
    Number of sessions: Four 3-hour sessions, held on the same day over four consecutive weeks


    Do today's best leaders dictate change, or inspire it? Do they tell employees what to do, or influence their choices and assist them in reaching their performance goals? The best leaders adapt and lead by example, creating an environment of engagement and accountability for their teams. This four-session Live Online seminar will teach you how to stop managing and start leading; to stop pushing and start pulling. You will have ample time to develop and practice the skill set of the modern leader, making you a vital part of your organization's future.

     
  • Step Up to Leadership (02:00 PM - 05:00 PM)
    Event Details
    Tuesday, June 07, 2016
    02:00 PM - 05:00 PM
    Online

    Length: 6-hour Live Online Workshop
    Number of sessions: Two 3-hour sessions, held on the same day over two consecutive weeks


    Employees are open to influence and motivation. "If you tell me what to do, I will do it to protect my job. But if you inspire me to do it, I will do it to the best of my ability." Supervisors who understand this simple truth and know how to apply it are the ones who generate results in today's organizations. Great managers develop high-performance teams that get results because they know how to lead a team, not just manage it. This program will smooth your transition from individual contributor to supervisor to leader. You will learn the basics like delegation, time management, and performance appraisal techniques, and gain insights into the more advanced aspects of leadership needed to inspire and motivate teams.

     
  • Attitudes for Service (12:00 PM - 03:00 PM)
    Event Details
    Tuesday, June 07, 2016
    12:00 PM - 03:00 PM
    Online

    Length: 3-hour Live Online Workshop


    Customer service is a significant part of the entire customer experience. By applying key principles to strengthen relationships and by maintaining your attitude and professionalism in all customer service situations, you and your organization can differentiate yourselves from the competition. In this Live Online workshop, you will discuss taking 100% responsibility for customer service. Each time an internal or external customer comes into contact with you, your attitude is showing. You will apply Dale Carnegie principles and identify ways to maintain a friendly, low pressure and high service environment that makes customers want to come back to you in the future.

     
  • Building Your Power Team (11:00 AM - 01:00 PM)
    Event Details
    Tuesday, June 07, 2016
    11:00 AM - 01:00 PM
    Online

    Length: 2-hour Live Online Workshop


    Building a team can be both a challenging and productive experience when a leader has the skills to capitalize on the strengths each person brings to the team. Different generations provide diversity and bring a unique mindset, work style, and communication style. Qualifications, skills, and knowledge are definitely important; however, the ability to relate to others, establish rapport and demonstrate a positive attitude can only be determined through an interview. Asking behavior-based questions can help you differentiate candidates and choose the right person for the team. Once each individual is hired, the first 30 days are critical to successful on-boarding, as your team will need to trust you and believe in you in order to follow you.

     
  • Leading Across Generations (03:00 PM - 05:00 PM)
    Event Details
    Tuesday, June 07, 2016
    03:00 PM - 05:00 PM
    Online

    Length: 2-hour Live Online Workshop


    Leading a team of diverse generations can be an incredibly rich and productive experience when you have the skills in place to capitalize on the strengths of each generation. This program provides insights and tools to help you turn the attitudes and skills each generation brings to the table into powerful performance drivers. You will learn the approaches that will most often help you lead members of each generation, resulting in an engaging and productive work environment for everyone.




     
  • Kickoff to the Dale Carnegie Live Online Experience (03:00 PM - 03:30 PM)
    Event Details
    Tuesday, June 07, 2016
    03:00 PM - 03:30 PM
    Online

    Length: 30-minute Live Online Presentation


    Our online learning environment is designed to be engaging, interesting, informative, and above all, interactive. We want your experience to be great, so that you can apply useful Dale Carnegie principles in your work and personal life. This FREE, 30-minute, interactive session introduces you to the Live Online experience, tests your audio connection, and teaches you how to use the many learning tools used in Dale Carnegie Digital webinars, workshops, and seminars.

     
Wednesday, June 08, 2016
  • Goal Setting and Accountability (01:00 PM - 03:00 PM)
    Event Details
    Wednesday, June 08, 2016
    01:00 PM - 03:00 PM
    Online

    Length: 2-hour Live Online Workshop


    Successful leaders and managers take an active role in goal setting and hold their people accountable. But doing so in a supportive way is critical for the members of the team to feel that what they do makes a difference, keep engagement levels high, and ultimately achieve optimal results. This two-hour Live Online workshop will help you instill in your team the importance of individual, team, and development goals, and create a culture of high performance. You will learn tips to build employee engagement that drives positive outcomes, and best practices for holding individuals and teams accountable to the agreed upon goals.




     
  • Unleash the Power of Mentoring In your Organization (10:00 AM - 12:00 PM)
    Event Details
    Wednesday, June 08, 2016
    10:00 AM - 12:00 PM
    Online

    Length: 2-hour Live Online Workshop


    A mentor provides professional advice and support. He or she willingly shares knowledge, experience and often personal and professional network contacts. Successful mentoring can help less experienced individuals navigate away from costly mistakes. For a mentor, the relationship provides an opportunity to gain a fresh perspective and the satisfaction from guiding others to professional success. In this two-hour Live Online workshop, learn what it takes to make the launch of your program successful and avoid the challenges that often derail organizational initiatives.

     
  • Present with Impact (11:00 AM - 12:00 PM)
    Event Details
    Wednesday, June 08, 2016
    11:00 AM - 12:00 PM
    Online

    Length: 1-hour Live Online Webinar


    A presentation is one of the most important tools a professional has for getting things done and influencing others. Whether you are persuading colleagues, selling to a client, energizing a team, or recommending an idea to senior leaders, an effective presentation can be the difference between your success and failure. This interactive, one-hour webinar will help you focus on the visual, vocal, and verbal components of presentation delivery so that your message has the intended impact on your audience.

     
  • Getting Results Without Authority (08:00 AM - 09:00 AM)
    Event Details
    Wednesday, June 08, 2016
    08:00 AM - 09:00 AM
    Online

    Length: 1-hour Live Online Webinar


    Organizations have changed – there is now a mix of top-down authority and work where no single person is always “the boss.” Between matrix organizations, flatter structures, contracting, and outsourcing, success often depends on gaining the cooperation of people and resources that you do not have direct authority over. Great leaders and managers find success through influence and negotiation. They focus first on gaining employees’ respect and trust. They build up credibility through consistent action and leadership. They listen and provide support, thereby laying the groundwork for future support and influence. In this Keys to Success Webinar, you will learn the characteristics you need to have, and actions you need to take, to get maximum results from people who don’t work directly for you. You’ll learn how to influence others by building authentic trust, credibility, and respect, thereby gaining their willing cooperation when you need it most. Getting Results Without Authority is part of the Keys To Success Webinar Series.

     
Thursday, June 09, 2016
  • How to Cold Call and Build New Customers (02:00 PM - 05:00 PM)
    Event Details
    Thursday, June 09, 2016
    02:00 PM - 05:00 PM
    Online

    Length: 3-hour Live Online Workshop


    Cold calling has never been tougher. As soon as the prospect figures out you're a sales person the immediate responses are "no budget," "we're in a purchasing freeze", or "call me in six months if things are any better."But we all know that there is always money available to buy something that provides real value to the prospect. The trick is to get your value proposition in front of the prospect in such a compelling way that you turn off the automatic "no" response.

     
  • Create Your Work-Life Breakthrough (12:00 PM - 01:00 PM)
    Event Details
    Thursday, June 09, 2016
    12:00 PM - 01:00 PM
    Online

    Length: 1-hour Live Online Webinar


    Most of us aspire to live a balanced life. We want to spend the appropriate amount of time and energy in each aspect of our lives. Yet, often our lives fall out of balance due to workplace stress or changes, an accident or injury, an unpredicted event, or even a small worry that grows larger with each passing day. By analyzing our current levels of energy and focus in each aspect of life – work, family, health, community, spirituality, social life, and finances – we can determine how satisfied we are with each, identify potential stressors, and plan a course of action based on what is truly important to us. In this session you will explore useful tips and actions that can help you regain your sense of balance. Create Your Work-Life Breakthrough is part of the Keys To Success Webinar Series.

     
  • Disagree Agreeably (08:00 AM - 09:00 AM)
    Event Details
    Thursday, June 09, 2016
    08:00 AM - 09:00 AM
    Online

    Length: 1-hour Live Online Webinar


    Left unresolved, disagreements with others can waste time and energy, and also negatively impact productivity. For many, the normal reaction is to avoid disagreements in order to maintain a peaceful work environment. Yet we can gain so much from those with whom we disagree if we can learn to view these situations as learning opportunities, and deal with them in an agreeable and professional way. In this webinar, you will gain insights into your personality and reactions when dealing with differences of opinion surrounding your "hot buttons." You will learn to give others the benefit of the doubt and how to practice expressing yourself in a way that promotes acceptance, agreeable outcomes, and improved productivity.

     
Friday, June 10, 2016
  • A Manager’s Guide to Sustainable Employee Engagement (02:00 PM - 04:00 PM)
    Event Details
    Friday, June 10, 2016
    02:00 PM - 04:00 PM
    Online

    Length: 6-hour Live Online Workshop
    Number of sessions: Three 2-hour sessions, held on the same day over three consecutive weeks


    This program focuses on the business value of engagement and the important role a manager plays in employee engagement. Managers will learn and practice the steps to take to lead a team of fully engaged employees and to sustain those high levels. In this six-hour, three session Live Online workshop, participants will commit to and practice the proven attributes, actions, and behaviors they can implement to build, strengthen, and sustain a fully engaged workforce.

     
  • Transforming Customer Complaints into Opportunities (09:00 AM - 12:00 PM)
    Event Details
    Friday, June 10, 2016
    09:00 AM - 12:00 PM
    Online

    Length: 3-hour Live Online Workshop


    This 3-hour Live Online workshop provides useful strategies and guidelines for successfully resolving customer complaints. Using the Restore and Retain Equation can help turn a complaint into an opportunity to create a loyal customer. Cross and up selling opportunities can result from a well-handled complaint. Finally, examining root causes of your common complaints can help you find ways to reduce or eliminate them. By effectively resolving complaints you can reduce stress, build relationships, and improve customer loyalty and retention.

     
  • Secrets of Motivation (01:00 PM - 03:00 PM)
    Event Details
    Friday, June 10, 2016
    01:00 PM - 03:00 PM
    Online

    Length: 2-hour Live Online Workshop


    To achieve your strategic objectives, you first need to learn what motivates employees to work to their full potential. Secrets of Motivation will teach you how to become a leader who is known for getting results through people. You’ll learn to build effective relationships, encourage commitment, and harness innovation in your work environment.

     
  • Dream Big, Focus Small: Achieve SMARTER Goals (12:00 PM - 01:00 PM)
    Event Details
    Friday, June 10, 2016
    12:00 PM - 01:00 PM
    Online

    Length: 1-hour Live Online Webinar


    In this fast-paced, one-hour Live Online webinar you will learn how to create such SMARTER goals for personal and professional success. You will see why it is important to both dream big, but then focus small, to overcome common obstacles. And you'll walk away with ten tips that can be key to achieving results and improving your performance.

     
Monday, June 13, 2016
  • Managing Workplace Stress (01:00 PM - 04:00 PM)
    Event Details
    Monday, June 13, 2016
    01:00 PM - 04:00 PM
    Online

    Length: 3-hour Live Online Workshop


    The list of stress factors in today's world grows longer every day. People react differently to living in this pressure cooker. Some become aggressive while others become passive or just shut down altogether. Regardless of the reaction, the results are the same – personal and organizational productivity grind to a halt, creativity dies, and momentum vanishes. Now you can do something about the destructive forces of stress in the workplace. Learn to assess your current reactions to stress so that you can stop worrying and start working up to your full potential.

     
  • Successful Public Speaking (+ On-Demand Bonus) (12:00 PM - 03:00 PM)
    Event Details
    Monday, June 13, 2016
    12:00 PM - 03:00 PM
    Online

    Length: 3-hour Live Online Workshop


    Successful Public Speaking uses the foolproof methods of Dale Carnegie to turn the participant from a nervous novice into a confident presenter. Dale Carnegie believed that public speaking is a skill to be learned, not an inborn trait. He validated that belief year after year by turning out the most accomplished speakers in the world. In this session, participants will learn the very same skills that Dale Carnegie himself used to create generations of politicians, community leaders, and successful business people. To master the art of public speaking learners need to eliminate discomfort and boost confidence, and understand the key elements of opening, message delivery, closing, and question and answer.

     
  • Remember Names to Build Better Professional Relationships (03:00 PM - 04:00 PM)
    Event Details
    Monday, June 13, 2016
    03:00 PM - 04:00 PM
    Online

    Length: 1-hour Live Online Webinar


    In this Keys to Success Webinar, you will learn techniques to help you remember names when you need them. They are the basis for being able to more effectively grow and tap into your network of contacts. Find out which tools and formulas you can use that will help you remember the name of just about any person you will ever meet!

     
  • Secrets to Leading with Assertiveness (11:00 AM - 12:00 PM)
    Event Details
    Monday, June 13, 2016
    11:00 AM - 12:00 PM
    Online

    Length: 1-hour Live Online Webinar


    In this webinar, you will learn to build on your strengths, advocate for what you need to be successful and use the right language to do so. You will learn strategies to boost your confidence, 10 tips to build assertiveness, and the Dale Carnegie principles of cooperation to influence and effectively lead your team.

     
  • Present Complex Information (10:00 AM - 11:00 AM)
    Event Details
    Monday, June 13, 2016
    10:00 AM - 11:00 AM
    Online

    Length: 1-hour Live Online Webinar


    In this interactive, one-hour webinar, you will focus on how to better present on topics you know well but your audience considers complex or full of new information. The key is to plan out the best approach for listeners so that they can more easily receive the information. Sequencing information in a logical way and in manageable chunks helps them stay engaged, and analogies can be a critical tool for connecting with what your audience already understands. You'll walk away with other best practices for support materials, visuals, and presentation delivery that will help you plan for your next presentation.

     
Tuesday, June 14, 2016
  • Managing Conflict in the Workplace (08:00 AM - 11:00 AM)
    Event Details
    Tuesday, June 14, 2016
    08:00 AM - 11:00 AM
    Online

    Length: 3-hour Live Online Workshop


    Nothing can destroy productivity, derail projects, and damage your reputation faster than workplace conflict. Whether it smolders just beneath the surface or becomes open warfare, conflict can paralyze your group, department, or the entire organization. And once initiated, the unpleasant task of resolving conflicts falls on your shoulders. Based on the time-tested principles from the new book How to Win Friends and Influence People in the Digital Age, this program prescribes the best approaches for effectively dealing with conflicts, so you can resolve issues while maintaining positive relationships. Learn to diagnose conflict before it intensifies, apply appropriate conflict resolution techniques to specific situations, and remain poised when tension is high.

     
  • Powerful Conversations to Engage Your Workforce (01:00 PM - 02:00 PM)
    Event Details
    Tuesday, June 14, 2016
    01:00 PM - 02:00 PM
    Online

    Length: 1-hour Live Online Webinar


    Great conversationalists are able to find connections with others by asking the right questions and learning team members' likes and dislikes. As a result of these relationships, trust is formed and teamwork comes more naturally. In this fast-paced webinar, you will hone the skills needed to have powerful conversations that will improve professional relationships, build trust, and get real results.

     
  • Kickoff to the Dale Carnegie Live Online Experience (01:00 PM - 01:30 PM)
    Event Details
    Tuesday, June 14, 2016
    01:00 PM - 01:30 PM
    Online

    Length: 30-minute Live Online Presentation


    Our online learning environment is designed to be engaging, interesting, informative, and above all, interactive. We want your experience to be great, so that you can apply useful Dale Carnegie principles in your work and personal life. This FREE, 30-minute, interactive session introduces you to the Live Online experience, tests your audio connection, and teaches you how to use the many learning tools used in Dale Carnegie Digital webinars, workshops, and seminars.

     
Wednesday, June 15, 2016
  • How to Communicate with Diplomacy and Tact - Live Online (01:00 PM - 04:00 PM)
    Event Details
    Wednesday, June 15, 2016
    01:00 PM - 04:00 PM
    Online

    Length: 12-hour Live Online Seminar
    Number of sessions: Four 3-hour sessions, held on the same day over four consecutive weeks


    Have you ever been awed by people who always seem to know what to say and how to say it in any situation? They have mastered the art of communicating with diplomacy, tact, and confidence. This is perhaps the single most import skill to influence people and drive results. Learn how to determine if your image is sending the wrong message and gain a flexible communication style with an awareness of your word choices, tone, and body language. Develop the skills to disagree agreeably, communicate more effectively through active listening, and control your own "hot buttons" – right from your own desk!

     
  • Meetings that Work (12:00 PM - 02:00 PM)
    Event Details
    Wednesday, June 15, 2016
    12:00 PM - 02:00 PM
    Online

    Length: 2-hour Live Online Workshop


    This two-hour Live Online workshop is a much needed antidote for any person or organization suffering from poor meetings. By applying Dale Carnegie's principles and by gaining the willing cooperation of others, you become the catalyst for beneficial outcomes for colleagues, customers, managers, and yourself.

     
  • Outstanding Customer Service (10:00 AM - 11:00 AM)
    Event Details
    Wednesday, June 15, 2016
    10:00 AM - 11:00 AM
    Online

    Length: 1-hour Live Online Webinar


    In this interactive, one-hour webinar, you will be given a simple yet effective eight-step process for resolving complaints, as well as some key guidelines to follow in dealing with challenging customers. You will also learn the five approaches to engage customers and build loyalty, and a useful process for gaining customer referrals without being pushy or aggressive.

     
Thursday, June 16, 2016
  • Compelling Sales Presentations (02:00 PM - 05:00 PM)
    Event Details
    Thursday, June 16, 2016
    02:00 PM - 05:00 PM
    Online

    Length: 3-hour Live Online Workshop


    This 3-hour Live Online workshop is designed for sales people who want to increase their close rates through more effective presentations. The program provides an overview and flow of a sales presentation and highlights the ideas that people need to know and practice to get started. In addition to sales presentations, it emphasizes how we should present ourselves in any situation. It is especially useful for people involved in consultative selling.

     
  • Negotiations: A Human Relations Approach (03:00 PM - 05:00 PM)
    Event Details
    Thursday, June 16, 2016
    03:00 PM - 05:00 PM
    Online

    Length: 2-hour Live Online Workshop


    Applying a proven negotiations process helps people know where they are going and how to plan for success. In this two-hour workshop, you will learn techniques such as building rapport; analyzing the actions, needs, and agendas of all parties; using effective strategies such as presenting alternatives; bargaining in good faith; and finalizing agreements so that everyone "wins" something they want. By doing so you will be able to gain cooperation and increase the likelihood that future interactions will be positive.

     
Friday, June 17, 2016
  • Step Up to Leadership (10:00 AM - 01:00 PM)
    Event Details
    Friday, June 17, 2016
    10:00 AM - 01:00 PM
    Online

    Length: 6-hour Live Online Workshop
    Number of sessions: Two 3-hour sessions, held on the same day over two consecutive weeks


    Employees are open to influence and motivation. "If you tell me what to do, I will do it to protect my job. But if you inspire me to do it, I will do it to the best of my ability." Supervisors who understand this simple truth and know how to apply it are the ones who generate results in today's organizations. Great managers develop high-performance teams that get results because they know how to lead a team, not just manage it. This program will smooth your transition from individual contributor to supervisor to leader. You will learn the basics like delegation, time management, and performance appraisal techniques, and gain insights into the more advanced aspects of leadership needed to inspire and motivate teams.

     
  • Kickoff to the Dale Carnegie Live Online Experience (09:00 AM - 09:30 AM)
    Event Details
    Friday, June 17, 2016
    09:00 AM - 09:30 AM
    Online

    Length: 30-minute Live Online Presentation


    Our online learning environment is designed to be engaging, interesting, informative, and above all, interactive. We want your experience to be great, so that you can apply useful Dale Carnegie principles in your work and personal life. This FREE, 30-minute, interactive session introduces you to the Live Online experience, tests your audio connection, and teaches you how to use the many learning tools used in Dale Carnegie Digital webinars, workshops, and seminars.

     
  • Performance Reviews That Motivate (11:00 AM - 12:00 PM)
    Event Details
    Friday, June 17, 2016
    11:00 AM - 12:00 PM
    Online

    Length: 1-hour Live Online Webinar


    Let's face it. We don't often think that "performance review" and "motivation" belong in the same sentence. Performance reviews can cause anxiety in the associates being appraised and the manager responsible for conducting them. An effective performance review can be an opportunity for honest, open conversation about positive and negative results. It can inspire and engage people when it is focused on plans for the future. By setting expectations and helping associates to create achievable targets well in advance, then coaching and providing adequate feedback throughout the year, performance management becomes part of the culture rather than a dreaded annual event. People support what they help to create. Very few people are motivated by criticism. In this fast-paced webinar, explore ways to conduct RAVE performance reviews and plan your performance conversations so that staff members feel encouraged, inspired and ready to exceed expectations. Performance Reviews that Motivate is part of the Keys To Success Webinar Series.

     
Monday, June 20, 2016
  • Step Up to Leadership (12:00 PM - 03:00 PM)
    Event Details
    Monday, June 20, 2016
    12:00 PM - 03:00 PM
    Online

    Length: 6-hour Live Online Workshop
    Number of sessions: Two 3-hour sessions, held on the same day over two consecutive weeks


    Employees are open to influence and motivation. "If you tell me what to do, I will do it to protect my job. But if you inspire me to do it, I will do it to the best of my ability." Supervisors who understand this simple truth and know how to apply it are the ones who generate results in today's organizations. Great managers develop high-performance teams that get results because they know how to lead a team, not just manage it. This program will smooth your transition from individual contributor to supervisor to leader. You will learn the basics like delegation, time management, and performance appraisal techniques, and gain insights into the more advanced aspects of leadership needed to inspire and motivate teams.

     
  • Virtual Meetings that Engage (02:00 PM - 04:00 PM)
    Event Details
    Monday, June 20, 2016
    02:00 PM - 04:00 PM
    Online

    Length: 2-hour Live Online Workshop


    In this 2-hour Live Online Workshop, you'll learn to use activities to energize your next online meeting, and identify what's unique about preparing for and running an online meeting. This session offers three components of an effective online meeting leadership strategy: pre-meeting planning, managing the meeting, and post-meeting follow-up. You'll participate in and examine meeting activities and online tools used to make them energizing. And you will explore the answers to these questions: How will you generate participation and build cooperation? What activities will keep your team members engaged? What online tools will help you stay focused and on time?

     
  • Goal Setting and Accountability (10:00 AM - 12:00 PM)
    Event Details
    Monday, June 20, 2016
    10:00 AM - 12:00 PM
    Online

    Length: 2-hour Live Online Workshop


    Successful leaders and managers take an active role in goal setting and hold their people accountable. But doing so in a supportive way is critical for the members of the team to feel that what they do makes a difference, keep engagement levels high, and ultimately achieve optimal results. This two-hour Live Online workshop will help you instill in your team the importance of individual, team, and development goals, and create a culture of high performance. You will learn tips to build employee engagement that drives positive outcomes, and best practices for holding individuals and teams accountable to the agreed upon goals.




     
  • Building Your Power Team (09:00 AM - 11:00 AM)
    Event Details
    Monday, June 20, 2016
    09:00 AM - 11:00 AM
    Online

    Length: 2-hour Live Online Workshop


    Building a team can be both a challenging and productive experience when a leader has the skills to capitalize on the strengths each person brings to the team. Different generations provide diversity and bring a unique mindset, work style, and communication style. Qualifications, skills, and knowledge are definitely important; however, the ability to relate to others, establish rapport and demonstrate a positive attitude can only be determined through an interview. Asking behavior-based questions can help you differentiate candidates and choose the right person for the team. Once each individual is hired, the first 30 days are critical to successful on-boarding, as your team will need to trust you and believe in you in order to follow you.

     
  • Disagree Agreeably (02:00 PM - 03:00 PM)
    Event Details
    Monday, June 20, 2016
    02:00 PM - 03:00 PM
    Online

    Length: 1-hour Live Online Webinar


    Left unresolved, disagreements with others can waste time and energy, and also negatively impact productivity. For many, the normal reaction is to avoid disagreements in order to maintain a peaceful work environment. Yet we can gain so much from those with whom we disagree if we can learn to view these situations as learning opportunities, and deal with them in an agreeable and professional way. In this webinar, you will gain insights into your personality and reactions when dealing with differences of opinion surrounding your "hot buttons." You will learn to give others the benefit of the doubt and how to practice expressing yourself in a way that promotes acceptance, agreeable outcomes, and improved productivity.

     
Tuesday, June 21, 2016
  • Marshall Goldsmith - What Got You Here Won't Get You There (10:00 AM - 01:00 PM)
    Event Details
    Tuesday, June 21, 2016
    10:00 AM - 01:00 PM
    Online

    Length: 6-hour Live Online Workshop
    Number of sessions: Two 3-hour sessions, held on the same day over two consecutive weeks


    Dale Carnegie Digital® is excited to partner with Marshall Goldsmith to make one of the most effective management development methodologies accessible, convenient, live and online! Experience the merging of our world-renowned training and that of leadership development expert, executive coach and author, Marshall Goldsmith from his New York Times best seller and Wall Street Journal #1 business book, What Got You Here Won’t Get You There. This dynamic session will help you identify and overcome 20 of the most common interpersonal challenges often found in leadership behavior. You’ll learn a seven-step method to get rid of bad habits, or make adjustments to habits you want to change. You’ll apply a variety of methods to gain feedback and practice feed forward- a simple yet powerful process that turns feedback into productive action. Seminar Bonus: All participants receive a free copy of the best-selling book, What Got You Here Won’t Get You There by Marshall Goldsmith.For domestic shipping please allow at least 5- 7 business days for receipt of the Marshall Goldsmith book from time registered for this course. For international participants, please allow at least 7-10 business days shipping from time registered for this course.

     
  • Overcoming Workplace Negativity with Enthusiasm (02:00 PM - 05:00 PM)
    Event Details
    Tuesday, June 21, 2016
    02:00 PM - 05:00 PM
    Online

    Length: 3-hour Live Online Workshop


    Negative attitudes spread to the point where they eventually affect performance and decision-making. That's the bad news. The good news is that enthusiasm and positive attitudes spread just as quickly and affect performance just as much -- in the right direction. Overcoming Workplace Negativity with Enthusiasm is a live online program that will show you how to use Dale Carnegie's proven ways to prevent the naysayers, whiners and downers from robbing you and your group of the energy to succeed. In just 3 hours, you'll learn specific techniques for dealing with that burned-out feeling so that you can lead with confidence and enthusiasm. Take a positive step toward success right now.

     
  • Lead Change Effectively (11:00 AM - 01:00 PM)
    Event Details
    Tuesday, June 21, 2016
    11:00 AM - 01:00 PM
    Online

    Length: 2-hour Live Online Workshop


    In this two-hour Live Online workshop we will examine the challenges of change leadership and the mistakes that often result. We will incorporate principles for leading organizational change, leading individuals during times of change, and managing our own reactions to change. Out of this discussion, you will create a draft of a change leadership plan. By creating and following through on this plan, you can take a more organized approach to leading organizational change.

     
  • How to Cold Call and Build New Customers (12:00 PM - 03:00 PM)
    Event Details
    Tuesday, June 21, 2016
    12:00 PM - 03:00 PM
    Online

    Length: 3-hour Live Online Workshop


    Cold calling has never been tougher. As soon as the prospect figures out you're a sales person the immediate responses are "no budget," "we're in a purchasing freeze", or "call me in six months if things are any better."But we all know that there is always money available to buy something that provides real value to the prospect. The trick is to get your value proposition in front of the prospect in such a compelling way that you turn off the automatic "no" response.

     
  • Getting Results Without Authority (04:00 PM - 05:00 PM)
    Event Details
    Tuesday, June 21, 2016
    04:00 PM - 05:00 PM
    Online

    Length: 1-hour Live Online Webinar


    Organizations have changed – there is now a mix of top-down authority and work where no single person is always “the boss.” Between matrix organizations, flatter structures, contracting, and outsourcing, success often depends on gaining the cooperation of people and resources that you do not have direct authority over. Great leaders and managers find success through influence and negotiation. They focus first on gaining employees’ respect and trust. They build up credibility through consistent action and leadership. They listen and provide support, thereby laying the groundwork for future support and influence. In this Keys to Success Webinar, you will learn the characteristics you need to have, and actions you need to take, to get maximum results from people who don’t work directly for you. You’ll learn how to influence others by building authentic trust, credibility, and respect, thereby gaining their willing cooperation when you need it most. Getting Results Without Authority is part of the Keys To Success Webinar Series.

     
  • How to Present Online (12:00 PM - 01:00 PM)
    Event Details
    Tuesday, June 21, 2016
    12:00 PM - 01:00 PM
    Online

    Length: 1-hour Live Online Webinar


    Dale Carnegie outlined four ways that people evaluate us: what we say, how we say it, what we do, and how we do it. These tenets hold true for any presentation, whether delivered face-to-face or online. An online presentation delights its audience only when voice, visuals and technology come together to deliver a high impact engaging experience. Distractions are the norm; interactive and powerfully simple presentations are the solution. By practicing Dale Carnegie principles, masterfully using technology, and creating superior visuals, online presentations become dynamic and powerful. Join us for this session where you will learn how to break the mold of boring webinars and set the standard for Online Presentations! How to Present Online is part of the Keys To Success Webinar Series.

     
Wednesday, June 22, 2016
  • Analyze Problems and Make Decisions (02:00 PM - 05:00 PM)
    Event Details
    Wednesday, June 22, 2016
    02:00 PM - 05:00 PM
    Online

    Length: 3-hour Live Online Workshop


    This 3-hour Live Online workshop highlights several different problem solving tools and methods for gathering and analyzing data to make the process efficient and interactive. Decisions often need to be made quickly or under pressure which can lead to stress on individuals and teams. Learn to apply practical principles that can minimize stress that impedes sound decision-making.

     
  • Leading Across Generations (08:00 AM - 10:00 AM)
    Event Details
    Wednesday, June 22, 2016
    08:00 AM - 10:00 AM
    Online

    Length: 2-hour Live Online Workshop


    Leading a team of diverse generations can be an incredibly rich and productive experience when you have the skills in place to capitalize on the strengths of each generation. This program provides insights and tools to help you turn the attitudes and skills each generation brings to the table into powerful performance drivers. You will learn the approaches that will most often help you lead members of each generation, resulting in an engaging and productive work environment for everyone.




     
  • Kickoff to the Dale Carnegie Live Online Experience (11:00 AM - 11:30 AM)
    Event Details
    Wednesday, June 22, 2016
    11:00 AM - 11:30 AM
    Online

    Length: 30-minute Live Online Presentation


    Our online learning environment is designed to be engaging, interesting, informative, and above all, interactive. We want your experience to be great, so that you can apply useful Dale Carnegie principles in your work and personal life. This FREE, 30-minute, interactive session introduces you to the Live Online experience, tests your audio connection, and teaches you how to use the many learning tools used in Dale Carnegie Digital webinars, workshops, and seminars.

     
  • Appeal to Buyer Motives to Close More Sales (11:00 AM - 12:00 PM)
    Event Details
    Wednesday, June 22, 2016
    11:00 AM - 12:00 PM
    Online

    Length: 1-hour Live Online Webinar


    In this interactive, one-hour webinar, you will learn how to gain commitment more easily by conducting the early phases of the sale skillfully. Over-emphasis on closing can feel like a manipulative technique to the buyer and can strain the relationship. The key is to build the relationship throughout the sales process by appealing to buyer emotions and motives. Doing so will improve close ratios and lead to more successful sales.

     
Thursday, June 23, 2016
  • A Manager’s Guide to Sustainable Employee Engagement (10:00 AM - 12:00 PM)
    Event Details
    Thursday, June 23, 2016
    10:00 AM - 12:00 PM
    Online

    Length: 6-hour Live Online Workshop
    Number of sessions: Three 2-hour sessions, held on the same day over three consecutive weeks


    This program focuses on the business value of engagement and the important role a manager plays in employee engagement. Managers will learn and practice the steps to take to lead a team of fully engaged employees and to sustain those high levels. In this six-hour, three session Live Online workshop, participants will commit to and practice the proven attributes, actions, and behaviors they can implement to build, strengthen, and sustain a fully engaged workforce.

     
  • Critical Thinking: Tools for Effective Action (09:00 AM - 12:00 PM)
    Event Details
    Thursday, June 23, 2016
    09:00 AM - 12:00 PM
    Online

    Length: 3-hour Live Online Workshop


    This three-hour Live Online workshop will help you in leading your team to pinpoint opportunities for improvement, brainstorm creatively, logically evaluate options, and make informed decisions that will lead to success. The tools discussed will help you become proactive instead of reactive in the face of problems and move from possibilities to solutions.

     
  • Transforming Customer Complaints into Opportunities (02:00 PM - 05:00 PM)
    Event Details
    Thursday, June 23, 2016
    02:00 PM - 05:00 PM
    Online

    Length: 3-hour Live Online Workshop


    This 3-hour Live Online workshop provides useful strategies and guidelines for successfully resolving customer complaints. Using the Restore and Retain Equation can help turn a complaint into an opportunity to create a loyal customer. Cross and up selling opportunities can result from a well-handled complaint. Finally, examining root causes of your common complaints can help you find ways to reduce or eliminate them. By effectively resolving complaints you can reduce stress, build relationships, and improve customer loyalty and retention.

     
  • Dream Big, Focus Small: Achieve SMARTER Goals (08:00 AM - 09:00 AM)
    Event Details
    Thursday, June 23, 2016
    08:00 AM - 09:00 AM
    Online

    Length: 1-hour Live Online Webinar


    In this fast-paced, one-hour Live Online webinar you will learn how to create such SMARTER goals for personal and professional success. You will see why it is important to both dream big, but then focus small, to overcome common obstacles. And you'll walk away with ten tips that can be key to achieving results and improving your performance.

     
Friday, June 24, 2016
  • Leading Virtual Teams (11:00 AM - 02:00 PM)
    Event Details
    Friday, June 24, 2016
    11:00 AM - 02:00 PM
    Online

    Length: 6-hour Live Online Workshop
    Number of sessions: Two 3-hour sessions, held on the same day over two consecutive weeks


    Overall, virtual teams are very similar to traditional face-to-face teams. After all, people are people. We may communicate today with different tools and greater speed, but Dale Carnegie's advice on how to communicate, lead and work efficiently remains priceless across the ages. This two-session Live Online workshop will help equip leaders with the knowledge and skills necessary to lead virtual teams to new levels of effectiveness.




     
  • Managing Customer Expectations (09:00 AM - 12:00 PM)
    Event Details
    Friday, June 24, 2016
    09:00 AM - 12:00 PM
    Online

    Length: 3-hour Live Online Workshop


    It is a simple truth: customers continue to do business with organizations that deliver on what they promise and who have treated them fairly. You have far more potential to develop long lasting relationships and future business success by managing customer expectations in a consistent way. In this session, you examine ways that you can exceed your customers’ expectations by setting, monitoring, and influencing their expectations. You start by determining their initial expectations and the reasons for each. Then you proactively set realistic expectations with the customer, leverage sure-fire ways to exceed them, and follow an ongoing and consistent process to manage customer expectations in the future.


     

     
Monday, June 27, 2016
  • Managing Conflict in the Workplace (10:00 AM - 01:00 PM)
    Event Details
    Monday, June 27, 2016
    10:00 AM - 01:00 PM
    Online

    Length: 3-hour Live Online Workshop


    Nothing can destroy productivity, derail projects, and damage your reputation faster than workplace conflict. Whether it smolders just beneath the surface or becomes open warfare, conflict can paralyze your group, department, or the entire organization. And once initiated, the unpleasant task of resolving conflicts falls on your shoulders. Based on the time-tested principles from the new book How to Win Friends and Influence People in the Digital Age, this program prescribes the best approaches for effectively dealing with conflicts, so you can resolve issues while maintaining positive relationships. Learn to diagnose conflict before it intensifies, apply appropriate conflict resolution techniques to specific situations, and remain poised when tension is high.

     
  • Coaching for Improved Performance (09:00 AM - 11:00 AM)
    Event Details
    Monday, June 27, 2016
    09:00 AM - 11:00 AM
    Online

    Length: 2-hour Live Online Workshop


    This workshop provides effective coaching techniques and other tools to help close the gap between expected performance and actual results. After completing this session, participants will coach for improved performance by following a step-by-step process and use the appraisal meeting to focus on future growth and training for others.

     
  • Unleash the Power of Mentoring In your Organization (01:00 PM - 03:00 PM)
    Event Details
    Monday, June 27, 2016
    01:00 PM - 03:00 PM
    Online

    Length: 2-hour Live Online Workshop


    A mentor provides professional advice and support. He or she willingly shares knowledge, experience and often personal and professional network contacts. Successful mentoring can help less experienced individuals navigate away from costly mistakes. For a mentor, the relationship provides an opportunity to gain a fresh perspective and the satisfaction from guiding others to professional success. In this two-hour Live Online workshop, learn what it takes to make the launch of your program successful and avoid the challenges that often derail organizational initiatives.

     
  • Negotiations: A Human Relations Approach (09:00 AM - 11:00 AM)
    Event Details
    Monday, June 27, 2016
    09:00 AM - 11:00 AM
    Online

    Length: 2-hour Live Online Workshop


    Applying a proven negotiations process helps people know where they are going and how to plan for success. In this two-hour workshop, you will learn techniques such as building rapport; analyzing the actions, needs, and agendas of all parties; using effective strategies such as presenting alternatives; bargaining in good faith; and finalizing agreements so that everyone "wins" something they want. By doing so you will be able to gain cooperation and increase the likelihood that future interactions will be positive.

     
  • Strategic Planning Essentials: Prepare for Future Success (02:00 PM - 05:00 PM)
    Event Details
    Monday, June 27, 2016
    02:00 PM - 05:00 PM
    Online

    Length: 3-hour Live Online Workshop


    Most of us do not need to be convinced about the importance of planning. Research and anecdotal examples abound describing organizations that have thrived or failed due to adequate or inadequate planning. But success takes more than planning - it requires new ways of thinking about who we are as organizations. You can either create your own destiny or be at the mercy of the moment. In this three-hour Live Online workshop, participants will learn the essentials of strategic planning and prepare their organization for future success.

     
  • Kickoff to the Dale Carnegie Live Online Experience (03:00 PM - 03:30 PM)
    Event Details
    Monday, June 27, 2016
    03:00 PM - 03:30 PM
    Online

    Length: 30-minute Live Online Presentation


    Our online learning environment is designed to be engaging, interesting, informative, and above all, interactive. We want your experience to be great, so that you can apply useful Dale Carnegie principles in your work and personal life. This FREE, 30-minute, interactive session introduces you to the Live Online experience, tests your audio connection, and teaches you how to use the many learning tools used in Dale Carnegie Digital webinars, workshops, and seminars.

     
  • Build a High Performing Virtual Team (04:00 PM - 05:00 PM)
    Event Details
    Monday, June 27, 2016
    04:00 PM - 05:00 PM
    Online

    Length: 1-hour Live Online Webinar


    What does it take to build and manage a successful virtual team? Dispersed workforces are today's norm, and while virtual teams can be similar to traditional ones, leaders can no longer rely on only face-to-face communication and team building methods to build a productive virtual team. The digital age is changing the way we work, play, communicate and think. It is an exciting frontier that rewards those that step up to the challenge and develop new levels of competence. While it may seem difficult to keep pace with technological changes, the abundance of new, user-friendly tools actually make it easier to lead and collaborate across distance than ever before. This Live Online webinar introduces the tools, attitudes and actions leaders need to encourage maximum performance in team members.




     
Tuesday, June 28, 2016
  • Cross and Up Selling (02:00 PM - 05:00 PM)
    Event Details
    Tuesday, June 28, 2016
    02:00 PM - 05:00 PM
    Online

    Length: 3-hour Live Online Workshop


    Acquiring new customers requires time and effort, but once onboard they create excellent opportunities for cross-selling and up-selling. By asking the right questions and making appropriate suggestions, you can significantly increase their overall purchase level, add revenue to your company’s top-line, and satisfy your client all at the same time. The secret is to uncover your customer’s unarticulated needs, and to offer solutions in a professional and consultative way. In this course you will learn to identify opportunities to delivery more products and services to your customers, and to apply a proven selling process that makes decision-making easy. You will become confident presenting additional buying opportunities and higher-margin alternatives, and your customer will thank you for it.

     
  • Cultivate Power without Being Intimidating (02:00 PM - 05:00 PM)
    Event Details
    Tuesday, June 28, 2016
    02:00 PM - 05:00 PM
    Online

    Length: 3-hour Live Online Workshop


    Part of successful organizational leadership is having the ability to assert the power of your position without intimidating others to the point where they are hesitant to take initiative. For staff members to respect you, they need to feel that you are approachable and able to keep your emotions in check. By applying Dale Carnegie's principles, and by gaining the willing cooperation of others, you become a catalyst for beneficial outcomes for your colleagues, customers, and yourself.

     
  • Secrets of Motivation (08:00 AM - 10:00 AM)
    Event Details
    Tuesday, June 28, 2016
    08:00 AM - 10:00 AM
    Online

    Length: 2-hour Live Online Workshop


    To achieve your strategic objectives, you first need to learn what motivates employees to work to their full potential. Secrets of Motivation will teach you how to become a leader who is known for getting results through people. You’ll learn to build effective relationships, encourage commitment, and harness innovation in your work environment.

     
  • Successful Public Speaking (+ On-Demand Bonus) (09:00 AM - 12:00 PM)
    Event Details
    Tuesday, June 28, 2016
    09:00 AM - 12:00 PM
    Online

    Length: 3-hour Live Online Workshop


    Successful Public Speaking uses the foolproof methods of Dale Carnegie to turn the participant from a nervous novice into a confident presenter. Dale Carnegie believed that public speaking is a skill to be learned, not an inborn trait. He validated that belief year after year by turning out the most accomplished speakers in the world. In this session, participants will learn the very same skills that Dale Carnegie himself used to create generations of politicians, community leaders, and successful business people. To master the art of public speaking learners need to eliminate discomfort and boost confidence, and understand the key elements of opening, message delivery, closing, and question and answer.

     
  • Outstanding Customer Service (03:00 PM - 04:00 PM)
    Event Details
    Tuesday, June 28, 2016
    03:00 PM - 04:00 PM
    Online

    Length: 1-hour Live Online Webinar


    In this interactive, one-hour webinar, you will be given a simple yet effective eight-step process for resolving complaints, as well as some key guidelines to follow in dealing with challenging customers. You will also learn the five approaches to engage customers and build loyalty, and a useful process for gaining customer referrals without being pushy or aggressive.

     
  • Performance Reviews That Motivate (12:00 PM - 01:00 PM)
    Event Details
    Tuesday, June 28, 2016
    12:00 PM - 01:00 PM
    Online

    Length: 1-hour Live Online Webinar


    Let's face it. We don't often think that "performance review" and "motivation" belong in the same sentence. Performance reviews can cause anxiety in the associates being appraised and the manager responsible for conducting them. An effective performance review can be an opportunity for honest, open conversation about positive and negative results. It can inspire and engage people when it is focused on plans for the future. By setting expectations and helping associates to create achievable targets well in advance, then coaching and providing adequate feedback throughout the year, performance management becomes part of the culture rather than a dreaded annual event. People support what they help to create. Very few people are motivated by criticism. In this fast-paced webinar, explore ways to conduct RAVE performance reviews and plan your performance conversations so that staff members feel encouraged, inspired and ready to exceed expectations. Performance Reviews that Motivate is part of the Keys To Success Webinar Series.

     
Wednesday, June 29, 2016
  • Attitudes for Service (02:00 PM - 05:00 PM)
    Event Details
    Wednesday, June 29, 2016
    02:00 PM - 05:00 PM
    Online

    Length: 3-hour Live Online Workshop


    Customer service is a significant part of the entire customer experience. By applying key principles to strengthen relationships and by maintaining your attitude and professionalism in all customer service situations, you and your organization can differentiate yourselves from the competition. In this Live Online workshop, you will discuss taking 100% responsibility for customer service. Each time an internal or external customer comes into contact with you, your attitude is showing. You will apply Dale Carnegie principles and identify ways to maintain a friendly, low pressure and high service environment that makes customers want to come back to you in the future.

     
  • Compelling Sales Presentations (11:00 AM - 02:00 PM)
    Event Details
    Wednesday, June 29, 2016
    11:00 AM - 02:00 PM
    Online

    Length: 3-hour Live Online Workshop


    This 3-hour Live Online workshop is designed for sales people who want to increase their close rates through more effective presentations. The program provides an overview and flow of a sales presentation and highlights the ideas that people need to know and practice to get started. In addition to sales presentations, it emphasizes how we should present ourselves in any situation. It is especially useful for people involved in consultative selling.

     
  • Managing Workplace Stress (08:00 AM - 11:00 AM)
    Event Details
    Wednesday, June 29, 2016
    08:00 AM - 11:00 AM
    Online

    Length: 3-hour Live Online Workshop


    The list of stress factors in today's world grows longer every day. People react differently to living in this pressure cooker. Some become aggressive while others become passive or just shut down altogether. Regardless of the reaction, the results are the same – personal and organizational productivity grind to a halt, creativity dies, and momentum vanishes. Now you can do something about the destructive forces of stress in the workplace. Learn to assess your current reactions to stress so that you can stop worrying and start working up to your full potential.

     
  • Powerful Conversations to Engage Your Workforce (02:00 PM - 03:00 PM)
    Event Details
    Wednesday, June 29, 2016
    02:00 PM - 03:00 PM
    Online

    Length: 1-hour Live Online Webinar


    Great conversationalists are able to find connections with others by asking the right questions and learning team members' likes and dislikes. As a result of these relationships, trust is formed and teamwork comes more naturally. In this fast-paced webinar, you will hone the skills needed to have powerful conversations that will improve professional relationships, build trust, and get real results.

     
  • Present with Impact (03:00 PM - 04:00 PM)
    Event Details
    Wednesday, June 29, 2016
    03:00 PM - 04:00 PM
    Online

    Length: 1-hour Live Online Webinar


    A presentation is one of the most important tools a professional has for getting things done and influencing others. Whether you are persuading colleagues, selling to a client, energizing a team, or recommending an idea to senior leaders, an effective presentation can be the difference between your success and failure. This interactive, one-hour webinar will help you focus on the visual, vocal, and verbal components of presentation delivery so that your message has the intended impact on your audience.

     
Thursday, June 30, 2016
  • Delegation (02:00 PM - 05:00 PM)
    Event Details
    Thursday, June 30, 2016
    02:00 PM - 05:00 PM
    Online

    Length: 3-hour Live Online Workshop


    In order to be a truly effective manager, you must be comfortable delegating work and ensuring your employees are accountable for delivery. With a fine line between delegating and "dumping", it is important to follow specific steps that make assignments clear and create a sense of ownership among team members while also maintaining overall control. Effective delegation helps develop individuals and achieve specific organizational outcomes. Learn how to identify who is ready for delegation using a reliable and collaborative process, and become prepared to determine "who will do what, when, and to what standard?" in your day-to-day role.

     
  • Meetings that Work (03:00 PM - 05:00 PM)
    Event Details
    Thursday, June 30, 2016
    03:00 PM - 05:00 PM
    Online

    Length: 2-hour Live Online Workshop


    This two-hour Live Online workshop is a much needed antidote for any person or organization suffering from poor meetings. By applying Dale Carnegie's principles and by gaining the willing cooperation of others, you become the catalyst for beneficial outcomes for colleagues, customers, managers, and yourself.

     
  • Secrets to Leading with Assertiveness (08:00 AM - 09:00 AM)
    Event Details
    Thursday, June 30, 2016
    08:00 AM - 09:00 AM
    Online

    Length: 1-hour Live Online Webinar


    In this webinar, you will learn to build on your strengths, advocate for what you need to be successful and use the right language to do so. You will learn strategies to boost your confidence, 10 tips to build assertiveness, and the Dale Carnegie principles of cooperation to influence and effectively lead your team.

     
Friday, July 01, 2016
  • Trusted Advisor Bootcamp (02:00 PM - 04:00 PM)
    Event Details
    Friday, July 01, 2016
    02:00 PM - 04:00 PM
    Online

    Length: 12-hour Live Online Seminar
    Number of sessions: Six 2-hour sessions, held on the same day over six consecutive weeks


    This six-part, twelve-hour Live Online seminar is designed to overcome one of the biggest challenges that shared services (such as HR, IT, Finance and Accounting, as well as consultative sales people) face in organizations today - being viewed as a transactional or commodity resource versus a true business partner. Included are such key elements as: developing rapport and trust, designing solutions that advance stakeholders' strategies, strengthening leadership and influence, managing resistance and conflict, and more.

     
  • Remember Names to Build Better Professional Relationships (12:00 PM - 01:00 PM)
    Event Details
    Friday, July 01, 2016
    12:00 PM - 01:00 PM
    Online

    Length: 1-hour Live Online Webinar


    In this Keys to Success Webinar, you will learn techniques to help you remember names when you need them. They are the basis for being able to more effectively grow and tap into your network of contacts. Find out which tools and formulas you can use that will help you remember the name of just about any person you will ever meet!

     
  • Getting Results Without Authority (09:00 AM - 10:00 AM)
    Event Details
    Friday, July 01, 2016
    09:00 AM - 10:00 AM
    Online

    Length: 1-hour Live Online Webinar


    Organizations have changed – there is now a mix of top-down authority and work where no single person is always “the boss.” Between matrix organizations, flatter structures, contracting, and outsourcing, success often depends on gaining the cooperation of people and resources that you do not have direct authority over. Great leaders and managers find success through influence and negotiation. They focus first on gaining employees’ respect and trust. They build up credibility through consistent action and leadership. They listen and provide support, thereby laying the groundwork for future support and influence. In this Keys to Success Webinar, you will learn the characteristics you need to have, and actions you need to take, to get maximum results from people who don’t work directly for you. You’ll learn how to influence others by building authentic trust, credibility, and respect, thereby gaining their willing cooperation when you need it most. Getting Results Without Authority is part of the Keys To Success Webinar Series.

     
  • Succession Planning for You and Your Managers (01:00 PM - 02:00 PM)
    Event Details
    Friday, July 01, 2016
    01:00 PM - 02:00 PM
    Online

    Length: 1-hour Live Online Webinar


    Many leaders in key positions are becoming eligible for retirement. There is a great sense of urgency to proactively plan to replace a key talent. The expense and risk associated with bringing in candidates from the outside is high. Compounding this problem, the supply of job-ready replacement candidates is often limited. As HR professionals or managers, if you’re unsure where to begin, or are looking for a fresh approach to speed up the process, this webinar can help.

     
  • Disagree Agreeably (08:00 AM - 09:00 AM)
    Event Details
    Friday, July 01, 2016
    08:00 AM - 09:00 AM
    Online

    Length: 1-hour Live Online Webinar


    Left unresolved, disagreements with others can waste time and energy, and also negatively impact productivity. For many, the normal reaction is to avoid disagreements in order to maintain a peaceful work environment. Yet we can gain so much from those with whom we disagree if we can learn to view these situations as learning opportunities, and deal with them in an agreeable and professional way. In this webinar, you will gain insights into your personality and reactions when dealing with differences of opinion surrounding your "hot buttons." You will learn to give others the benefit of the doubt and how to practice expressing yourself in a way that promotes acceptance, agreeable outcomes, and improved productivity.

     
Tuesday, July 05, 2016
  • How to Communicate with Diplomacy and Tact - Live Online (12:00 PM - 03:00 PM)
    Event Details
    Tuesday, July 05, 2016
    12:00 PM - 03:00 PM
    Online

    Length: 12-hour Live Online Seminar
    Number of sessions: Four 3-hour sessions, held on the same day over four consecutive weeks


    Have you ever been awed by people who always seem to know what to say and how to say it in any situation? They have mastered the art of communicating with diplomacy, tact, and confidence. This is perhaps the single most import skill to influence people and drive results. Learn how to determine if your image is sending the wrong message and gain a flexible communication style with an awareness of your word choices, tone, and body language. Develop the skills to disagree agreeably, communicate more effectively through active listening, and control your own "hot buttons" – right from your own desk!

     
  • Leading Virtual Teams (02:00 PM - 05:00 PM)
    Event Details
    Tuesday, July 05, 2016
    02:00 PM - 05:00 PM
    Online

    Length: 6-hour Live Online Workshop
    Number of sessions: Two 3-hour sessions, held on the same day over two consecutive weeks


    Overall, virtual teams are very similar to traditional face-to-face teams. After all, people are people. We may communicate today with different tools and greater speed, but Dale Carnegie's advice on how to communicate, lead and work efficiently remains priceless across the ages. This two-session Live Online workshop will help equip leaders with the knowledge and skills necessary to lead virtual teams to new levels of effectiveness.




     
  • Marshall Goldsmith - What Got You Here Won't Get You There (01:00 PM - 04:00 PM)
    Event Details
    Tuesday, July 05, 2016
    01:00 PM - 04:00 PM
    Online

    Length: 6-hour Live Online Workshop
    Number of sessions: Two 3-hour sessions, held on the same day over two consecutive weeks


    Dale Carnegie Digital® is excited to partner with Marshall Goldsmith to make one of the most effective management development methodologies accessible, convenient, live and online! Experience the merging of our world-renowned training and that of leadership development expert, executive coach and author, Marshall Goldsmith from his New York Times best seller and Wall Street Journal #1 business book, What Got You Here Won’t Get You There. This dynamic session will help you identify and overcome 20 of the most common interpersonal challenges often found in leadership behavior. You’ll learn a seven-step method to get rid of bad habits, or make adjustments to habits you want to change. You’ll apply a variety of methods to gain feedback and practice feed forward- a simple yet powerful process that turns feedback into productive action. Seminar Bonus: All participants receive a free copy of the best-selling book, What Got You Here Won’t Get You There by Marshall Goldsmith.For domestic shipping please allow at least 5- 7 business days for receipt of the Marshall Goldsmith book from time registered for this course. For international participants, please allow at least 7-10 business days shipping from time registered for this course.

     
  • Critical Thinking: Tools for Effective Action (01:00 PM - 04:00 PM)
    Event Details
    Tuesday, July 05, 2016
    01:00 PM - 04:00 PM
    Online

    Length: 3-hour Live Online Workshop


    This three-hour Live Online workshop will help you in leading your team to pinpoint opportunities for improvement, brainstorm creatively, logically evaluate options, and make informed decisions that will lead to success. The tools discussed will help you become proactive instead of reactive in the face of problems and move from possibilities to solutions.

     
  • Goal Setting and Accountability (11:00 AM - 01:00 PM)
    Event Details
    Tuesday, July 05, 2016
    11:00 AM - 01:00 PM
    Online

    Length: 2-hour Live Online Workshop


    Successful leaders and managers take an active role in goal setting and hold their people accountable. But doing so in a supportive way is critical for the members of the team to feel that what they do makes a difference, keep engagement levels high, and ultimately achieve optimal results. This two-hour Live Online workshop will help you instill in your team the importance of individual, team, and development goals, and create a culture of high performance. You will learn tips to build employee engagement that drives positive outcomes, and best practices for holding individuals and teams accountable to the agreed upon goals.




     
  • Kickoff to the Dale Carnegie Live Online Experience (11:00 AM - 11:30 AM)
    Event Details
    Tuesday, July 05, 2016
    11:00 AM - 11:30 AM
    Online

    Length: 30-minute Live Online Presentation


    Our online learning environment is designed to be engaging, interesting, informative, and above all, interactive. We want your experience to be great, so that you can apply useful Dale Carnegie principles in your work and personal life. This FREE, 30-minute, interactive session introduces you to the Live Online experience, tests your audio connection, and teaches you how to use the many learning tools used in Dale Carnegie Digital webinars, workshops, and seminars.

     
  • Create Your Work-Life Breakthrough (03:00 PM - 04:00 PM)
    Event Details
    Tuesday, July 05, 2016
    03:00 PM - 04:00 PM
    Online

    Length: 1-hour Live Online Webinar


    Most of us aspire to live a balanced life. We want to spend the appropriate amount of time and energy in each aspect of our lives. Yet, often our lives fall out of balance due to workplace stress or changes, an accident or injury, an unpredicted event, or even a small worry that grows larger with each passing day. By analyzing our current levels of energy and focus in each aspect of life – work, family, health, community, spirituality, social life, and finances – we can determine how satisfied we are with each, identify potential stressors, and plan a course of action based on what is truly important to us. In this session you will explore useful tips and actions that can help you regain your sense of balance. Create Your Work-Life Breakthrough is part of the Keys To Success Webinar Series.

     
  • Dream Big, Focus Small: Achieve SMARTER Goals (12:00 PM - 01:00 PM)
    Event Details
    Tuesday, July 05, 2016
    12:00 PM - 01:00 PM
    Online

    Length: 1-hour Live Online Webinar


    In this fast-paced, one-hour Live Online webinar you will learn how to create such SMARTER goals for personal and professional success. You will see why it is important to both dream big, but then focus small, to overcome common obstacles. And you'll walk away with ten tips that can be key to achieving results and improving your performance.

     
Wednesday, July 06, 2016
  • Time Management (10:00 AM - 01:00 PM)
    Event Details
    Wednesday, July 06, 2016
    10:00 AM - 01:00 PM
    Online

    Length: 12-hour Live Online Seminar
    Number of sessions: Four 3-hour sessions, held on the same day over four consecutive weeks


    Do you feel like a virtual prisoner to an endless flow of e-mails, voice messages, meetings, projects, and documents that all demand your immediate attention? Do you find yourself getting stressed out by unrealistic demands and expectations from multiple sources? Does it seem like you're constantly swimming against the tide? If so, then it's time to change your perspective and take control. This seminar offers practical techniques to help you focus on results, not tasks. Undo destructive habits and consciously choose to establish healthy, productive habits that yield long term benefits. You'll learn how to lock out mental distractions so that you can eliminate time wasters and concentrate on your priorities.

     
  • Dale Carnegie Sales Training: Winning with Relationship Selling (Live Online) (02:00 PM - 04:00 PM)
    Event Details
    Wednesday, July 06, 2016
    02:00 PM - 04:00 PM
    Online

    Length: 12-hour Live Online Seminar
    Number of sessions: Six 2-hour sessions, held on the same day over six consecutive weeks


    The Dale Carnegie® sales process is established on a foundation of building trust and strengthening client relationships. It provides structure to help a novice sales person start strong or a veteran navigate current and future leading practices. The 6-session, 12-hour live online seminar Dale Carnegie® Sales Training: Winning with Relationship Selling delivers practical tools to connect, collaborate, create solutions unique to each buyer, gain confirmation, and secure commitment at all points in the sales cycle. Along the way, participants go through a transformative experience that will grow and sustain self-confidence along with belief in the value of your organization and your solutions.

     
  • Lead Change Effectively (08:00 AM - 10:00 AM)
    Event Details
    Wednesday, July 06, 2016
    08:00 AM - 10:00 AM
    Online

    Length: 2-hour Live Online Workshop


    In this two-hour Live Online workshop we will examine the challenges of change leadership and the mistakes that often result. We will incorporate principles for leading organizational change, leading individuals during times of change, and managing our own reactions to change. Out of this discussion, you will create a draft of a change leadership plan. By creating and following through on this plan, you can take a more organized approach to leading organizational change.

     
  • Building Your Power Team (01:00 PM - 03:00 PM)
    Event Details
    Wednesday, July 06, 2016
    01:00 PM - 03:00 PM
    Online

    Length: 2-hour Live Online Workshop


    Building a team can be both a challenging and productive experience when a leader has the skills to capitalize on the strengths each person brings to the team. Different generations provide diversity and bring a unique mindset, work style, and communication style. Qualifications, skills, and knowledge are definitely important; however, the ability to relate to others, establish rapport and demonstrate a positive attitude can only be determined through an interview. Asking behavior-based questions can help you differentiate candidates and choose the right person for the team. Once each individual is hired, the first 30 days are critical to successful on-boarding, as your team will need to trust you and believe in you in order to follow you.

     
  • Present to Persuade (04:00 PM - 05:00 PM)
    Event Details
    Wednesday, July 06, 2016
    04:00 PM - 05:00 PM
    Online

    Length: 1-hour Live Online Webinar


    If you ever needed to persuade others through a presentation, you know there area a host of challenges to doing so effectively. By putting yourself in the listener's situation, a presenter can more easily see the audience's point of view and appeal to their interests. It is also critical that you have a message that is clear, concise, and easy to understand. In this interactive, one-hour webinar you will learn a proven structure for organizing a persuasive presentation, identify ways to use audience-appropriate evidence, and learn other best practice tips for presenting to persuade.

     
Thursday, July 07, 2016
  • How to Win Friends and Influence Business People - Live Online (01:00 PM - 04:00 PM)
    Event Details
    Thursday, July 07, 2016
    01:00 PM - 04:00 PM
    Online

    Length: 12-hour Live Online Seminar
    Number of sessions: Four 3-hour sessions, held on the same day over four consecutive weeks


    For 100 years, professionals have turned to Dale Carnegie's powerful books and winning interactive seminars to help them reach new levels of professional and personal success. His name is synonymous with How to Win Friends and Influence People – setting the standard for interpersonal effectiveness –with tenets that are as valid now as when the book was first written. Learn to achieve results by communicating professionally and confidently in business situations. Become effective expressing your ideas in ways that are heard, and help you generate enthusiasm from managers, co-workers, staff, and clients.

     
  • Winning Leadership: Engage, Align, and Get Results (02:00 PM - 05:00 PM)
    Event Details
    Thursday, July 07, 2016
    02:00 PM - 05:00 PM
    Online

    Length: 12-hour Live Online Seminar
    Number of sessions: Four 3-hour sessions, held on the same day over four consecutive weeks


    Do today's best leaders dictate change, or inspire it? Do they tell employees what to do, or influence their choices and assist them in reaching their performance goals? The best leaders adapt and lead by example, creating an environment of engagement and accountability for their teams. This four-session Live Online seminar will teach you how to stop managing and start leading; to stop pushing and start pulling. You will have ample time to develop and practice the skill set of the modern leader, making you a vital part of your organization's future.

     
  • Step Up to Leadership (08:00 AM - 11:00 AM)
    Event Details
    Thursday, July 07, 2016
    08:00 AM - 11:00 AM
    Online

    Length: 6-hour Live Online Workshop
    Number of sessions: Two 3-hour sessions, held on the same day over two consecutive weeks


    Employees are open to influence and motivation. "If you tell me what to do, I will do it to protect my job. But if you inspire me to do it, I will do it to the best of my ability." Supervisors who understand this simple truth and know how to apply it are the ones who generate results in today's organizations. Great managers develop high-performance teams that get results because they know how to lead a team, not just manage it. This program will smooth your transition from individual contributor to supervisor to leader. You will learn the basics like delegation, time management, and performance appraisal techniques, and gain insights into the more advanced aspects of leadership needed to inspire and motivate teams.

     
  • Leading Across Generations (02:00 PM - 04:00 PM)
    Event Details
    Thursday, July 07, 2016
    02:00 PM - 04:00 PM
    Online

    Length: 2-hour Live Online Workshop


    Leading a team of diverse generations can be an incredibly rich and productive experience when you have the skills in place to capitalize on the strengths of each generation. This program provides insights and tools to help you turn the attitudes and skills each generation brings to the table into powerful performance drivers. You will learn the approaches that will most often help you lead members of each generation, resulting in an engaging and productive work environment for everyone.




     
  • Present Complex Information (01:00 PM - 02:00 PM)
    Event Details
    Thursday, July 07, 2016
    01:00 PM - 02:00 PM
    Online

    Length: 1-hour Live Online Webinar


    In this interactive, one-hour webinar, you will focus on how to better present on topics you know well but your audience considers complex or full of new information. The key is to plan out the best approach for listeners so that they can more easily receive the information. Sequencing information in a logical way and in manageable chunks helps them stay engaged, and analogies can be a critical tool for connecting with what your audience already understands. You'll walk away with other best practices for support materials, visuals, and presentation delivery that will help you plan for your next presentation.

     
Friday, July 08, 2016
  • Confident, Assertive, In Charge: Developing the Attitudes of Leadership - Live Online (10:00 AM - 01:00 PM)
    Event Details
    Friday, July 08, 2016
    10:00 AM - 01:00 PM
    Online

    Length: 12-hour Live Online Seminar
    Number of sessions: Four 3-hour sessions, held on the same day over four consecutive weeks


    The extent to which you will be successful as a leader is conditioned on your ability to influence others at all levels of your organization. Now you can take charge of how others see you. Learn to tap into your latent power, unleash your inner attitudes of confidence and enthusiasm, and build your visibility in the organization. Become more assertive and say "no" when you need to, eliminating confusion over "who’s in charge." This intensive, interactive online program begins by helping you see yourself as others see you. What image do you project? Are you hesitant or confident? Are you shy or assertive? Are you controlled by the situation or in charge? Then our expert coaches will help you build on your strengths and eliminate weaknesses, developing the kind of winning attitudes that all successful leaders have.

     
  • Expert Online Trainer Bootcamp (11:00 AM - 01:00 PM)
    Event Details
    Friday, July 08, 2016
    11:00 AM - 01:00 PM
    Online

    Length: 8-hour Live Online Seminar
    Number of sessions: Four 2-hour sessions, held on the same day over four consecutive weeks


    Expert Online Trainer Bootcamp is a program for developing Live Online trainers and guides participants through a rigorous development process. First, overcome the challenges every virtual trainer must face in order to create effective learning experiences. Next, identify and practice the unique skills required of the online trainer. Lastly, design and deliver engaging virtual training by using Dale Carnegie's 3-Step Live Online Instructional Design process.

     
  • A Manager’s Guide to Sustainable Employee Engagement (08:00 AM - 10:00 AM)
    Event Details
    Friday, July 08, 2016
    08:00 AM - 10:00 AM
    Online

    Length: 6-hour Live Online Workshop
    Number of sessions: Three 2-hour sessions, held on the same day over three consecutive weeks


    This program focuses on the business value of engagement and the important role a manager plays in employee engagement. Managers will learn and practice the steps to take to lead a team of fully engaged employees and to sustain those high levels. In this six-hour, three session Live Online workshop, participants will commit to and practice the proven attributes, actions, and behaviors they can implement to build, strengthen, and sustain a fully engaged workforce.

     
  • Analyze Problems and Make Decisions (12:00 PM - 03:00 PM)
    Event Details
    Friday, July 08, 2016
    12:00 PM - 03:00 PM
    Online

    Length: 3-hour Live Online Workshop


    This 3-hour Live Online workshop highlights several different problem solving tools and methods for gathering and analyzing data to make the process efficient and interactive. Decisions often need to be made quickly or under pressure which can lead to stress on individuals and teams. Learn to apply practical principles that can minimize stress that impedes sound decision-making.

     
  • How to Cold Call and Build New Customers (09:00 AM - 12:00 PM)
    Event Details
    Friday, July 08, 2016
    09:00 AM - 12:00 PM
    Online

    Length: 3-hour Live Online Workshop


    Cold calling has never been tougher. As soon as the prospect figures out you're a sales person the immediate responses are "no budget," "we're in a purchasing freeze", or "call me in six months if things are any better."But we all know that there is always money available to buy something that provides real value to the prospect. The trick is to get your value proposition in front of the prospect in such a compelling way that you turn off the automatic "no" response.

     
  • Appeal to Buyer Motives to Close More Sales (02:00 PM - 03:00 PM)
    Event Details
    Friday, July 08, 2016
    02:00 PM - 03:00 PM
    Online

    Length: 1-hour Live Online Webinar


    In this interactive, one-hour webinar, you will learn how to gain commitment more easily by conducting the early phases of the sale skillfully. Over-emphasis on closing can feel like a manipulative technique to the buyer and can strain the relationship. The key is to build the relationship throughout the sales process by appealing to buyer emotions and motives. Doing so will improve close ratios and lead to more successful sales.

     
  • Kickoff to the Dale Carnegie Live Online Experience (09:00 AM - 09:30 AM)
    Event Details
    Friday, July 08, 2016
    09:00 AM - 09:30 AM
    Online

    Length: 30-minute Live Online Presentation


    Our online learning environment is designed to be engaging, interesting, informative, and above all, interactive. We want your experience to be great, so that you can apply useful Dale Carnegie principles in your work and personal life. This FREE, 30-minute, interactive session introduces you to the Live Online experience, tests your audio connection, and teaches you how to use the many learning tools used in Dale Carnegie Digital webinars, workshops, and seminars.

     
Monday, July 11, 2016
  • A Manager’s Guide to Sustainable Employee Engagement (01:00 PM - 03:00 PM)
    Event Details
    Monday, July 11, 2016
    01:00 PM - 03:00 PM
    Online

    Length: 6-hour Live Online Workshop
    Number of sessions: Three 2-hour sessions, held on the same day over three consecutive weeks


    This program focuses on the business value of engagement and the important role a manager plays in employee engagement. Managers will learn and practice the steps to take to lead a team of fully engaged employees and to sustain those high levels. In this six-hour, three session Live Online workshop, participants will commit to and practice the proven attributes, actions, and behaviors they can implement to build, strengthen, and sustain a fully engaged workforce.

     
  • Overcoming Workplace Negativity with Enthusiasm (09:00 AM - 12:00 PM)
    Event Details
    Monday, July 11, 2016
    09:00 AM - 12:00 PM
    Online

    Length: 3-hour Live Online Workshop


    Negative attitudes spread to the point where they eventually affect performance and decision-making. That's the bad news. The good news is that enthusiasm and positive attitudes spread just as quickly and affect performance just as much -- in the right direction. Overcoming Workplace Negativity with Enthusiasm is a live online program that will show you how to use Dale Carnegie's proven ways to prevent the naysayers, whiners and downers from robbing you and your group of the energy to succeed. In just 3 hours, you'll learn specific techniques for dealing with that burned-out feeling so that you can lead with confidence and enthusiasm. Take a positive step toward success right now.

     
  • Cultivate Power without Being Intimidating (10:00 AM - 01:00 PM)
    Event Details
    Monday, July 11, 2016
    10:00 AM - 01:00 PM
    Online

    Length: 3-hour Live Online Workshop


    Part of successful organizational leadership is having the ability to assert the power of your position without intimidating others to the point where they are hesitant to take initiative. For staff members to respect you, they need to feel that you are approachable and able to keep your emotions in check. By applying Dale Carnegie's principles, and by gaining the willing cooperation of others, you become a catalyst for beneficial outcomes for your colleagues, customers, and yourself.

     
  • Transforming Customer Complaints into Opportunities (10:00 AM - 01:00 PM)
    Event Details
    Monday, July 11, 2016
    10:00 AM - 01:00 PM
    Online

    Length: 3-hour Live Online Workshop


    This 3-hour Live Online workshop provides useful strategies and guidelines for successfully resolving customer complaints. Using the Restore and Retain Equation can help turn a complaint into an opportunity to create a loyal customer. Cross and up selling opportunities can result from a well-handled complaint. Finally, examining root causes of your common complaints can help you find ways to reduce or eliminate them. By effectively resolving complaints you can reduce stress, build relationships, and improve customer loyalty and retention.

     
  • Compelling Sales Presentations (02:00 PM - 05:00 PM)
    Event Details
    Monday, July 11, 2016
    02:00 PM - 05:00 PM
    Online

    Length: 3-hour Live Online Workshop


    This 3-hour Live Online workshop is designed for sales people who want to increase their close rates through more effective presentations. The program provides an overview and flow of a sales presentation and highlights the ideas that people need to know and practice to get started. In addition to sales presentations, it emphasizes how we should present ourselves in any situation. It is especially useful for people involved in consultative selling.

     
  • Meetings that Work (02:00 PM - 04:00 PM)
    Event Details
    Monday, July 11, 2016
    02:00 PM - 04:00 PM
    Online

    Length: 2-hour Live Online Workshop


    This two-hour Live Online workshop is a much needed antidote for any person or organization suffering from poor meetings. By applying Dale Carnegie's principles and by gaining the willing cooperation of others, you become the catalyst for beneficial outcomes for colleagues, customers, managers, and yourself.

     
  • Getting Results Without Authority (12:00 PM - 01:00 PM)
    Event Details
    Monday, July 11, 2016
    12:00 PM - 01:00 PM
    Online

    Length: 1-hour Live Online Webinar


    Organizations have changed – there is now a mix of top-down authority and work where no single person is always “the boss.” Between matrix organizations, flatter structures, contracting, and outsourcing, success often depends on gaining the cooperation of people and resources that you do not have direct authority over. Great leaders and managers find success through influence and negotiation. They focus first on gaining employees’ respect and trust. They build up credibility through consistent action and leadership. They listen and provide support, thereby laying the groundwork for future support and influence. In this Keys to Success Webinar, you will learn the characteristics you need to have, and actions you need to take, to get maximum results from people who don’t work directly for you. You’ll learn how to influence others by building authentic trust, credibility, and respect, thereby gaining their willing cooperation when you need it most. Getting Results Without Authority is part of the Keys To Success Webinar Series.

     
  • Outstanding Customer Service (11:00 AM - 12:00 PM)
    Event Details
    Monday, July 11, 2016
    11:00 AM - 12:00 PM
    Online

    Length: 1-hour Live Online Webinar


    In this interactive, one-hour webinar, you will be given a simple yet effective eight-step process for resolving complaints, as well as some key guidelines to follow in dealing with challenging customers. You will also learn the five approaches to engage customers and build loyalty, and a useful process for gaining customer referrals without being pushy or aggressive.

     
Tuesday, July 12, 2016
  • Coaching for Improved Performance (03:00 PM - 05:00 PM)
    Event Details
    Tuesday, July 12, 2016
    03:00 PM - 05:00 PM
    Online

    Length: 2-hour Live Online Workshop


    This workshop provides effective coaching techniques and other tools to help close the gap between expected performance and actual results. After completing this session, participants will coach for improved performance by following a step-by-step process and use the appraisal meeting to focus on future growth and training for others.

     
  • Attitudes for Service (09:00 AM - 12:00 PM)
    Event Details
    Tuesday, July 12, 2016
    09:00 AM - 12:00 PM
    Online

    Length: 3-hour Live Online Workshop


    Customer service is a significant part of the entire customer experience. By applying key principles to strengthen relationships and by maintaining your attitude and professionalism in all customer service situations, you and your organization can differentiate yourselves from the competition. In this Live Online workshop, you will discuss taking 100% responsibility for customer service. Each time an internal or external customer comes into contact with you, your attitude is showing. You will apply Dale Carnegie principles and identify ways to maintain a friendly, low pressure and high service environment that makes customers want to come back to you in the future.

     
  • Strategic Planning Essentials: Prepare for Future Success (10:00 AM - 01:00 PM)
    Event Details
    Tuesday, July 12, 2016
    10:00 AM - 01:00 PM
    Online

    Length: 3-hour Live Online Workshop


    Most of us do not need to be convinced about the importance of planning. Research and anecdotal examples abound describing organizations that have thrived or failed due to adequate or inadequate planning. But success takes more than planning - it requires new ways of thinking about who we are as organizations. You can either create your own destiny or be at the mercy of the moment. In this three-hour Live Online workshop, participants will learn the essentials of strategic planning and prepare their organization for future success.

     
  • Powerful Conversations to Engage Your Workforce (08:00 AM - 09:00 AM)
    Event Details
    Tuesday, July 12, 2016
    08:00 AM - 09:00 AM
    Online

    Length: 1-hour Live Online Webinar


    Great conversationalists are able to find connections with others by asking the right questions and learning team members' likes and dislikes. As a result of these relationships, trust is formed and teamwork comes more naturally. In this fast-paced webinar, you will hone the skills needed to have powerful conversations that will improve professional relationships, build trust, and get real results.

     
  • Disagree Agreeably (04:00 PM - 05:00 PM)
    Event Details
    Tuesday, July 12, 2016
    04:00 PM - 05:00 PM
    Online

    Length: 1-hour Live Online Webinar


    Left unresolved, disagreements with others can waste time and energy, and also negatively impact productivity. For many, the normal reaction is to avoid disagreements in order to maintain a peaceful work environment. Yet we can gain so much from those with whom we disagree if we can learn to view these situations as learning opportunities, and deal with them in an agreeable and professional way. In this webinar, you will gain insights into your personality and reactions when dealing with differences of opinion surrounding your "hot buttons." You will learn to give others the benefit of the doubt and how to practice expressing yourself in a way that promotes acceptance, agreeable outcomes, and improved productivity.

     
Wednesday, July 13, 2016
  • Step Up to Leadership (02:00 PM - 05:00 PM)
    Event Details
    Wednesday, July 13, 2016
    02:00 PM - 05:00 PM
    Online

    Length: 6-hour Live Online Workshop
    Number of sessions: Two 3-hour sessions, held on the same day over two consecutive weeks


    Employees are open to influence and motivation. "If you tell me what to do, I will do it to protect my job. But if you inspire me to do it, I will do it to the best of my ability." Supervisors who understand this simple truth and know how to apply it are the ones who generate results in today's organizations. Great managers develop high-performance teams that get results because they know how to lead a team, not just manage it. This program will smooth your transition from individual contributor to supervisor to leader. You will learn the basics like delegation, time management, and performance appraisal techniques, and gain insights into the more advanced aspects of leadership needed to inspire and motivate teams.

     
  • Cross and Up Selling (11:00 AM - 02:00 PM)
    Event Details
    Wednesday, July 13, 2016
    11:00 AM - 02:00 PM
    Online

    Length: 3-hour Live Online Workshop


    Acquiring new customers requires time and effort, but once onboard they create excellent opportunities for cross-selling and up-selling. By asking the right questions and making appropriate suggestions, you can significantly increase their overall purchase level, add revenue to your company’s top-line, and satisfy your client all at the same time. The secret is to uncover your customer’s unarticulated needs, and to offer solutions in a professional and consultative way. In this course you will learn to identify opportunities to delivery more products and services to your customers, and to apply a proven selling process that makes decision-making easy. You will become confident presenting additional buying opportunities and higher-margin alternatives, and your customer will thank you for it.

     
  • Negotiations: A Human Relations Approach (03:00 PM - 05:00 PM)
    Event Details
    Wednesday, July 13, 2016
    03:00 PM - 05:00 PM
    Online

    Length: 2-hour Live Online Workshop


    Applying a proven negotiations process helps people know where they are going and how to plan for success. In this two-hour workshop, you will learn techniques such as building rapport; analyzing the actions, needs, and agendas of all parties; using effective strategies such as presenting alternatives; bargaining in good faith; and finalizing agreements so that everyone "wins" something they want. By doing so you will be able to gain cooperation and increase the likelihood that future interactions will be positive.

     
  • Successful Public Speaking (+ On-Demand Bonus) (02:00 PM - 05:00 PM)
    Event Details
    Wednesday, July 13, 2016
    02:00 PM - 05:00 PM
    Online

    Length: 3-hour Live Online Workshop


    Successful Public Speaking uses the foolproof methods of Dale Carnegie to turn the participant from a nervous novice into a confident presenter. Dale Carnegie believed that public speaking is a skill to be learned, not an inborn trait. He validated that belief year after year by turning out the most accomplished speakers in the world. In this session, participants will learn the very same skills that Dale Carnegie himself used to create generations of politicians, community leaders, and successful business people. To master the art of public speaking learners need to eliminate discomfort and boost confidence, and understand the key elements of opening, message delivery, closing, and question and answer.

     
  • Kickoff to the Dale Carnegie Live Online Experience (12:00 PM - 12:30 PM)
    Event Details
    Wednesday, July 13, 2016
    12:00 PM - 12:30 PM
    Online

    Length: 30-minute Live Online Presentation


    Our online learning environment is designed to be engaging, interesting, informative, and above all, interactive. We want your experience to be great, so that you can apply useful Dale Carnegie principles in your work and personal life. This FREE, 30-minute, interactive session introduces you to the Live Online experience, tests your audio connection, and teaches you how to use the many learning tools used in Dale Carnegie Digital webinars, workshops, and seminars.

     
  • Performance Reviews That Motivate (08:00 AM - 09:00 AM)
    Event Details
    Wednesday, July 13, 2016
    08:00 AM - 09:00 AM
    Online

    Length: 1-hour Live Online Webinar


    Let's face it. We don't often think that "performance review" and "motivation" belong in the same sentence. Performance reviews can cause anxiety in the associates being appraised and the manager responsible for conducting them. An effective performance review can be an opportunity for honest, open conversation about positive and negative results. It can inspire and engage people when it is focused on plans for the future. By setting expectations and helping associates to create achievable targets well in advance, then coaching and providing adequate feedback throughout the year, performance management becomes part of the culture rather than a dreaded annual event. People support what they help to create. Very few people are motivated by criticism. In this fast-paced webinar, explore ways to conduct RAVE performance reviews and plan your performance conversations so that staff members feel encouraged, inspired and ready to exceed expectations. Performance Reviews that Motivate is part of the Keys To Success Webinar Series.

     
Thursday, July 14, 2016
  • Managing Conflict in the Workplace (12:00 PM - 03:00 PM)
    Event Details
    Thursday, July 14, 2016
    12:00 PM - 03:00 PM
    Online

    Length: 3-hour Live Online Workshop


    Nothing can destroy productivity, derail projects, and damage your reputation faster than workplace conflict. Whether it smolders just beneath the surface or becomes open warfare, conflict can paralyze your group, department, or the entire organization. And once initiated, the unpleasant task of resolving conflicts falls on your shoulders. Based on the time-tested principles from the new book How to Win Friends and Influence People in the Digital Age, this program prescribes the best approaches for effectively dealing with conflicts, so you can resolve issues while maintaining positive relationships. Learn to diagnose conflict before it intensifies, apply appropriate conflict resolution techniques to specific situations, and remain poised when tension is high.

     
  • Unleash the Power of Mentoring In your Organization (10:00 AM - 12:00 PM)
    Event Details
    Thursday, July 14, 2016
    10:00 AM - 12:00 PM
    Online

    Length: 2-hour Live Online Workshop


    A mentor provides professional advice and support. He or she willingly shares knowledge, experience and often personal and professional network contacts. Successful mentoring can help less experienced individuals navigate away from costly mistakes. For a mentor, the relationship provides an opportunity to gain a fresh perspective and the satisfaction from guiding others to professional success. In this two-hour Live Online workshop, learn what it takes to make the launch of your program successful and avoid the challenges that often derail organizational initiatives.

     
  • Managing Customer Expectations (11:00 AM - 02:00 PM)
    Event Details
    Thursday, July 14, 2016
    11:00 AM - 02:00 PM
    Online

    Length: 3-hour Live Online Workshop


    It is a simple truth: customers continue to do business with organizations that deliver on what they promise and who have treated them fairly. You have far more potential to develop long lasting relationships and future business success by managing customer expectations in a consistent way. In this session, you examine ways that you can exceed your customers’ expectations by setting, monitoring, and influencing their expectations. You start by determining their initial expectations and the reasons for each. Then you proactively set realistic expectations with the customer, leverage sure-fire ways to exceed them, and follow an ongoing and consistent process to manage customer expectations in the future.


     

     
  • Secrets of Motivation (03:00 PM - 05:00 PM)
    Event Details
    Thursday, July 14, 2016
    03:00 PM - 05:00 PM
    Online

    Length: 2-hour Live Online Workshop


    To achieve your strategic objectives, you first need to learn what motivates employees to work to their full potential. Secrets of Motivation will teach you how to become a leader who is known for getting results through people. You’ll learn to build effective relationships, encourage commitment, and harness innovation in your work environment.

     
Friday, July 15, 2016
  • Virtual Meetings that Engage (09:00 AM - 11:00 AM)
    Event Details
    Friday, July 15, 2016
    09:00 AM - 11:00 AM
    Online

    Length: 2-hour Live Online Workshop


    In this 2-hour Live Online Workshop, you'll learn to use activities to energize your next online meeting, and identify what's unique about preparing for and running an online meeting. This session offers three components of an effective online meeting leadership strategy: pre-meeting planning, managing the meeting, and post-meeting follow-up. You'll participate in and examine meeting activities and online tools used to make them energizing. And you will explore the answers to these questions: How will you generate participation and build cooperation? What activities will keep your team members engaged? What online tools will help you stay focused and on time?

     
  • Delegation (10:00 AM - 01:00 PM)
    Event Details
    Friday, July 15, 2016
    10:00 AM - 01:00 PM
    Online

    Length: 3-hour Live Online Workshop


    In order to be a truly effective manager, you must be comfortable delegating work and ensuring your employees are accountable for delivery. With a fine line between delegating and "dumping", it is important to follow specific steps that make assignments clear and create a sense of ownership among team members while also maintaining overall control. Effective delegation helps develop individuals and achieve specific organizational outcomes. Learn how to identify who is ready for delegation using a reliable and collaborative process, and become prepared to determine "who will do what, when, and to what standard?" in your day-to-day role.

     
  • Managing Workplace Stress (12:00 PM - 03:00 PM)
    Event Details
    Friday, July 15, 2016
    12:00 PM - 03:00 PM
    Online

    Length: 3-hour Live Online Workshop


    The list of stress factors in today's world grows longer every day. People react differently to living in this pressure cooker. Some become aggressive while others become passive or just shut down altogether. Regardless of the reaction, the results are the same – personal and organizational productivity grind to a halt, creativity dies, and momentum vanishes. Now you can do something about the destructive forces of stress in the workplace. Learn to assess your current reactions to stress so that you can stop worrying and start working up to your full potential.

     
Monday, July 18, 2016
  • How to Communicate with Diplomacy and Tact - Live Online (02:00 PM - 05:00 PM)
    Event Details
    Monday, July 18, 2016
    02:00 PM - 05:00 PM
    Online

    Length: 12-hour Live Online Seminar
    Number of sessions: Four 3-hour sessions, held on the same day over four consecutive weeks


    Have you ever been awed by people who always seem to know what to say and how to say it in any situation? They have mastered the art of communicating with diplomacy, tact, and confidence. This is perhaps the single most import skill to influence people and drive results. Learn how to determine if your image is sending the wrong message and gain a flexible communication style with an awareness of your word choices, tone, and body language. Develop the skills to disagree agreeably, communicate more effectively through active listening, and control your own "hot buttons" – right from your own desk!

     
  • Leading Virtual Teams (09:00 AM - 12:00 PM)
    Event Details
    Monday, July 18, 2016
    09:00 AM - 12:00 PM
    Online

    Length: 6-hour Live Online Workshop
    Number of sessions: Two 3-hour sessions, held on the same day over two consecutive weeks


    Overall, virtual teams are very similar to traditional face-to-face teams. After all, people are people. We may communicate today with different tools and greater speed, but Dale Carnegie's advice on how to communicate, lead and work efficiently remains priceless across the ages. This two-session Live Online workshop will help equip leaders with the knowledge and skills necessary to lead virtual teams to new levels of effectiveness.




     
  • Succession Planning for You and Your Managers (12:00 PM - 01:00 PM)
    Event Details
    Monday, July 18, 2016
    12:00 PM - 01:00 PM
    Online

    Length: 1-hour Live Online Webinar


    Many leaders in key positions are becoming eligible for retirement. There is a great sense of urgency to proactively plan to replace a key talent. The expense and risk associated with bringing in candidates from the outside is high. Compounding this problem, the supply of job-ready replacement candidates is often limited. As HR professionals or managers, if you’re unsure where to begin, or are looking for a fresh approach to speed up the process, this webinar can help.

     
  • Present with Impact (02:00 PM - 03:00 PM)
    Event Details
    Monday, July 18, 2016
    02:00 PM - 03:00 PM
    Online

    Length: 1-hour Live Online Webinar


    A presentation is one of the most important tools a professional has for getting things done and influencing others. Whether you are persuading colleagues, selling to a client, energizing a team, or recommending an idea to senior leaders, an effective presentation can be the difference between your success and failure. This interactive, one-hour webinar will help you focus on the visual, vocal, and verbal components of presentation delivery so that your message has the intended impact on your audience.

     
  • Dream Big, Focus Small: Achieve SMARTER Goals (12:00 PM - 01:00 PM)
    Event Details
    Monday, July 18, 2016
    12:00 PM - 01:00 PM
    Online

    Length: 1-hour Live Online Webinar


    In this fast-paced, one-hour Live Online webinar you will learn how to create such SMARTER goals for personal and professional success. You will see why it is important to both dream big, but then focus small, to overcome common obstacles. And you'll walk away with ten tips that can be key to achieving results and improving your performance.

     
  • How to Present Online (11:00 AM - 12:00 PM)
    Event Details
    Monday, July 18, 2016
    11:00 AM - 12:00 PM
    Online

    Length: 1-hour Live Online Webinar


    Dale Carnegie outlined four ways that people evaluate us: what we say, how we say it, what we do, and how we do it. These tenets hold true for any presentation, whether delivered face-to-face or online. An online presentation delights its audience only when voice, visuals and technology come together to deliver a high impact engaging experience. Distractions are the norm; interactive and powerfully simple presentations are the solution. By practicing Dale Carnegie principles, masterfully using technology, and creating superior visuals, online presentations become dynamic and powerful. Join us for this session where you will learn how to break the mold of boring webinars and set the standard for Online Presentations! How to Present Online is part of the Keys To Success Webinar Series.

     
Tuesday, July 19, 2016
  • Step Up to Leadership (11:00 AM - 02:00 PM)
    Event Details
    Tuesday, July 19, 2016
    11:00 AM - 02:00 PM
    Online

    Length: 6-hour Live Online Workshop
    Number of sessions: Two 3-hour sessions, held on the same day over two consecutive weeks


    Employees are open to influence and motivation. "If you tell me what to do, I will do it to protect my job. But if you inspire me to do it, I will do it to the best of my ability." Supervisors who understand this simple truth and know how to apply it are the ones who generate results in today's organizations. Great managers develop high-performance teams that get results because they know how to lead a team, not just manage it. This program will smooth your transition from individual contributor to supervisor to leader. You will learn the basics like delegation, time management, and performance appraisal techniques, and gain insights into the more advanced aspects of leadership needed to inspire and motivate teams.

     
  • Trusted Advisor Bootcamp (10:00 AM - 12:00 PM)
    Event Details
    Tuesday, July 19, 2016
    10:00 AM - 12:00 PM
    Online

    Length: 12-hour Live Online Seminar
    Number of sessions: Six 2-hour sessions, held on the same day over six consecutive weeks


    This six-part, twelve-hour Live Online seminar is designed to overcome one of the biggest challenges that shared services (such as HR, IT, Finance and Accounting, as well as consultative sales people) face in organizations today - being viewed as a transactional or commodity resource versus a true business partner. Included are such key elements as: developing rapport and trust, designing solutions that advance stakeholders' strategies, strengthening leadership and influence, managing resistance and conflict, and more.

     
  • Leading Across Generations (08:00 AM - 10:00 AM)
    Event Details
    Tuesday, July 19, 2016
    08:00 AM - 10:00 AM
    Online

    Length: 2-hour Live Online Workshop


    Leading a team of diverse generations can be an incredibly rich and productive experience when you have the skills in place to capitalize on the strengths of each generation. This program provides insights and tools to help you turn the attitudes and skills each generation brings to the table into powerful performance drivers. You will learn the approaches that will most often help you lead members of each generation, resulting in an engaging and productive work environment for everyone.




     
  • Secrets to Leading with Assertiveness (02:00 PM - 03:00 PM)
    Event Details
    Tuesday, July 19, 2016
    02:00 PM - 03:00 PM
    Online

    Length: 1-hour Live Online Webinar


    In this webinar, you will learn to build on your strengths, advocate for what you need to be successful and use the right language to do so. You will learn strategies to boost your confidence, 10 tips to build assertiveness, and the Dale Carnegie principles of cooperation to influence and effectively lead your team.

     
  • Present to Persuade (09:00 AM - 10:00 AM)
    Event Details
    Tuesday, July 19, 2016
    09:00 AM - 10:00 AM
    Online

    Length: 1-hour Live Online Webinar


    If you ever needed to persuade others through a presentation, you know there area a host of challenges to doing so effectively. By putting yourself in the listener's situation, a presenter can more easily see the audience's point of view and appeal to their interests. It is also critical that you have a message that is clear, concise, and easy to understand. In this interactive, one-hour webinar you will learn a proven structure for organizing a persuasive presentation, identify ways to use audience-appropriate evidence, and learn other best practice tips for presenting to persuade.

     
Wednesday, July 20, 2016
  • How to Cold Call and Build New Customers (01:00 PM - 04:00 PM)
    Event Details
    Wednesday, July 20, 2016
    01:00 PM - 04:00 PM
    Online

    Length: 3-hour Live Online Workshop


    Cold calling has never been tougher. As soon as the prospect figures out you're a sales person the immediate responses are "no budget," "we're in a purchasing freeze", or "call me in six months if things are any better."But we all know that there is always money available to buy something that provides real value to the prospect. The trick is to get your value proposition in front of the prospect in such a compelling way that you turn off the automatic "no" response.

     
  • Remember Names to Build Better Professional Relationships (08:00 AM - 09:00 AM)
    Event Details
    Wednesday, July 20, 2016
    08:00 AM - 09:00 AM
    Online

    Length: 1-hour Live Online Webinar


    In this Keys to Success Webinar, you will learn techniques to help you remember names when you need them. They are the basis for being able to more effectively grow and tap into your network of contacts. Find out which tools and formulas you can use that will help you remember the name of just about any person you will ever meet!

     
  • Create Your Work-Life Breakthrough (11:00 AM - 12:00 PM)
    Event Details
    Wednesday, July 20, 2016
    11:00 AM - 12:00 PM
    Online

    Length: 1-hour Live Online Webinar


    Most of us aspire to live a balanced life. We want to spend the appropriate amount of time and energy in each aspect of our lives. Yet, often our lives fall out of balance due to workplace stress or changes, an accident or injury, an unpredicted event, or even a small worry that grows larger with each passing day. By analyzing our current levels of energy and focus in each aspect of life – work, family, health, community, spirituality, social life, and finances – we can determine how satisfied we are with each, identify potential stressors, and plan a course of action based on what is truly important to us. In this session you will explore useful tips and actions that can help you regain your sense of balance. Create Your Work-Life Breakthrough is part of the Keys To Success Webinar Series.

     
  • Build a High Performing Virtual Team (01:00 PM - 02:00 PM)
    Event Details
    Wednesday, July 20, 2016
    01:00 PM - 02:00 PM
    Online

    Length: 1-hour Live Online Webinar


    What does it take to build and manage a successful virtual team? Dispersed workforces are today's norm, and while virtual teams can be similar to traditional ones, leaders can no longer rely on only face-to-face communication and team building methods to build a productive virtual team. The digital age is changing the way we work, play, communicate and think. It is an exciting frontier that rewards those that step up to the challenge and develop new levels of competence. While it may seem difficult to keep pace with technological changes, the abundance of new, user-friendly tools actually make it easier to lead and collaborate across distance than ever before. This Live Online webinar introduces the tools, attitudes and actions leaders need to encourage maximum performance in team members.




     
  • Coaching for Improved Performance (10:00 AM - 12:00 PM)
    Event Details
    Wednesday, July 20, 2016
    10:00 AM - 12:00 PM
    Online

    Length: 2-hour Live Online Workshop


    This workshop provides effective coaching techniques and other tools to help close the gap between expected performance and actual results. After completing this session, participants will coach for improved performance by following a step-by-step process and use the appraisal meeting to focus on future growth and training for others.

     
Thursday, July 21, 2016
  • Marshall Goldsmith - What Got You Here Won't Get You There (10:00 AM - 01:00 PM)
    Event Details
    Thursday, July 21, 2016
    10:00 AM - 01:00 PM
    Online

    Length: 6-hour Live Online Workshop
    Number of sessions: Two 3-hour sessions, held on the same day over two consecutive weeks


    Dale Carnegie Digital® is excited to partner with Marshall Goldsmith to make one of the most effective management development methodologies accessible, convenient, live and online! Experience the merging of our world-renowned training and that of leadership development expert, executive coach and author, Marshall Goldsmith from his New York Times best seller and Wall Street Journal #1 business book, What Got You Here Won’t Get You There. This dynamic session will help you identify and overcome 20 of the most common interpersonal challenges often found in leadership behavior. You’ll learn a seven-step method to get rid of bad habits, or make adjustments to habits you want to change. You’ll apply a variety of methods to gain feedback and practice feed forward- a simple yet powerful process that turns feedback into productive action. Seminar Bonus: All participants receive a free copy of the best-selling book, What Got You Here Won’t Get You There by Marshall Goldsmith.For domestic shipping please allow at least 5- 7 business days for receipt of the Marshall Goldsmith book from time registered for this course. For international participants, please allow at least 7-10 business days shipping from time registered for this course.

     
  • Analyze Problems and Make Decisions (02:00 PM - 05:00 PM)
    Event Details
    Thursday, July 21, 2016
    02:00 PM - 05:00 PM
    Online

    Length: 3-hour Live Online Workshop


    This 3-hour Live Online workshop highlights several different problem solving tools and methods for gathering and analyzing data to make the process efficient and interactive. Decisions often need to be made quickly or under pressure which can lead to stress on individuals and teams. Learn to apply practical principles that can minimize stress that impedes sound decision-making.

     
  • Lead Change Effectively (11:00 AM - 01:00 PM)
    Event Details
    Thursday, July 21, 2016
    11:00 AM - 01:00 PM
    Online

    Length: 2-hour Live Online Workshop


    In this two-hour Live Online workshop we will examine the challenges of change leadership and the mistakes that often result. We will incorporate principles for leading organizational change, leading individuals during times of change, and managing our own reactions to change. Out of this discussion, you will create a draft of a change leadership plan. By creating and following through on this plan, you can take a more organized approach to leading organizational change.

     
  • Building Your Power Team (11:00 AM - 01:00 PM)
    Event Details
    Thursday, July 21, 2016
    11:00 AM - 01:00 PM
    Online

    Length: 2-hour Live Online Workshop


    Building a team can be both a challenging and productive experience when a leader has the skills to capitalize on the strengths each person brings to the team. Different generations provide diversity and bring a unique mindset, work style, and communication style. Qualifications, skills, and knowledge are definitely important; however, the ability to relate to others, establish rapport and demonstrate a positive attitude can only be determined through an interview. Asking behavior-based questions can help you differentiate candidates and choose the right person for the team. Once each individual is hired, the first 30 days are critical to successful on-boarding, as your team will need to trust you and believe in you in order to follow you.

     
Friday, July 22, 2016
  • Critical Thinking: Tools for Effective Action (12:00 PM - 03:00 PM)
    Event Details
    Friday, July 22, 2016
    12:00 PM - 03:00 PM
    Online

    Length: 3-hour Live Online Workshop


    This three-hour Live Online workshop will help you in leading your team to pinpoint opportunities for improvement, brainstorm creatively, logically evaluate options, and make informed decisions that will lead to success. The tools discussed will help you become proactive instead of reactive in the face of problems and move from possibilities to solutions.

     
  • Goal Setting and Accountability (02:00 PM - 04:00 PM)
    Event Details
    Friday, July 22, 2016
    02:00 PM - 04:00 PM
    Online

    Length: 2-hour Live Online Workshop


    Successful leaders and managers take an active role in goal setting and hold their people accountable. But doing so in a supportive way is critical for the members of the team to feel that what they do makes a difference, keep engagement levels high, and ultimately achieve optimal results. This two-hour Live Online workshop will help you instill in your team the importance of individual, team, and development goals, and create a culture of high performance. You will learn tips to build employee engagement that drives positive outcomes, and best practices for holding individuals and teams accountable to the agreed upon goals.




     
  • Kickoff to the Dale Carnegie Live Online Experience (09:00 AM - 09:30 AM)
    Event Details
    Friday, July 22, 2016
    09:00 AM - 09:30 AM
    Online

    Length: 30-minute Live Online Presentation


    Our online learning environment is designed to be engaging, interesting, informative, and above all, interactive. We want your experience to be great, so that you can apply useful Dale Carnegie principles in your work and personal life. This FREE, 30-minute, interactive session introduces you to the Live Online experience, tests your audio connection, and teaches you how to use the many learning tools used in Dale Carnegie Digital webinars, workshops, and seminars.

     
  • Outstanding Customer Service (09:00 AM - 10:00 AM)
    Event Details
    Friday, July 22, 2016
    09:00 AM - 10:00 AM
    Online

    Length: 1-hour Live Online Webinar


    In this interactive, one-hour webinar, you will be given a simple yet effective eight-step process for resolving complaints, as well as some key guidelines to follow in dealing with challenging customers. You will also learn the five approaches to engage customers and build loyalty, and a useful process for gaining customer referrals without being pushy or aggressive.

     
Monday, July 25, 2016
  • Delegation (01:00 PM - 04:00 PM)
    Event Details
    Monday, July 25, 2016
    01:00 PM - 04:00 PM
    Online

    Length: 3-hour Live Online Workshop


    In order to be a truly effective manager, you must be comfortable delegating work and ensuring your employees are accountable for delivery. With a fine line between delegating and "dumping", it is important to follow specific steps that make assignments clear and create a sense of ownership among team members while also maintaining overall control. Effective delegation helps develop individuals and achieve specific organizational outcomes. Learn how to identify who is ready for delegation using a reliable and collaborative process, and become prepared to determine "who will do what, when, and to what standard?" in your day-to-day role.

     
  • Kickoff to the Dale Carnegie Live Online Experience (11:00 AM - 11:30 AM)
    Event Details
    Monday, July 25, 2016
    11:00 AM - 11:30 AM
    Online

    Length: 30-minute Live Online Presentation


    Our online learning environment is designed to be engaging, interesting, informative, and above all, interactive. We want your experience to be great, so that you can apply useful Dale Carnegie principles in your work and personal life. This FREE, 30-minute, interactive session introduces you to the Live Online experience, tests your audio connection, and teaches you how to use the many learning tools used in Dale Carnegie Digital webinars, workshops, and seminars.

     
  • Appeal to Buyer Motives to Close More Sales (10:00 AM - 11:00 AM)
    Event Details
    Monday, July 25, 2016
    10:00 AM - 11:00 AM
    Online

    Length: 1-hour Live Online Webinar


    In this interactive, one-hour webinar, you will learn how to gain commitment more easily by conducting the early phases of the sale skillfully. Over-emphasis on closing can feel like a manipulative technique to the buyer and can strain the relationship. The key is to build the relationship throughout the sales process by appealing to buyer emotions and motives. Doing so will improve close ratios and lead to more successful sales.

     
  • Powerful Conversations to Engage Your Workforce (03:00 PM - 04:00 PM)
    Event Details
    Monday, July 25, 2016
    03:00 PM - 04:00 PM
    Online

    Length: 1-hour Live Online Webinar


    Great conversationalists are able to find connections with others by asking the right questions and learning team members' likes and dislikes. As a result of these relationships, trust is formed and teamwork comes more naturally. In this fast-paced webinar, you will hone the skills needed to have powerful conversations that will improve professional relationships, build trust, and get real results.

     
  • Disagree Agreeably (12:00 PM - 01:00 PM)
    Event Details
    Monday, July 25, 2016
    12:00 PM - 01:00 PM
    Online

    Length: 1-hour Live Online Webinar


    Left unresolved, disagreements with others can waste time and energy, and also negatively impact productivity. For many, the normal reaction is to avoid disagreements in order to maintain a peaceful work environment. Yet we can gain so much from those with whom we disagree if we can learn to view these situations as learning opportunities, and deal with them in an agreeable and professional way. In this webinar, you will gain insights into your personality and reactions when dealing with differences of opinion surrounding your "hot buttons." You will learn to give others the benefit of the doubt and how to practice expressing yourself in a way that promotes acceptance, agreeable outcomes, and improved productivity.

     
  • Performance Reviews That Motivate (01:00 PM - 02:00 PM)
    Event Details
    Monday, July 25, 2016
    01:00 PM - 02:00 PM
    Online

    Length: 1-hour Live Online Webinar


    Let's face it. We don't often think that "performance review" and "motivation" belong in the same sentence. Performance reviews can cause anxiety in the associates being appraised and the manager responsible for conducting them. An effective performance review can be an opportunity for honest, open conversation about positive and negative results. It can inspire and engage people when it is focused on plans for the future. By setting expectations and helping associates to create achievable targets well in advance, then coaching and providing adequate feedback throughout the year, performance management becomes part of the culture rather than a dreaded annual event. People support what they help to create. Very few people are motivated by criticism. In this fast-paced webinar, explore ways to conduct RAVE performance reviews and plan your performance conversations so that staff members feel encouraged, inspired and ready to exceed expectations. Performance Reviews that Motivate is part of the Keys To Success Webinar Series.

     
Tuesday, July 26, 2016
  • Dale Carnegie Sales Training: Winning with Relationship Selling (Live Online) (09:00 AM - 11:00 AM)
    Event Details
    Tuesday, July 26, 2016
    09:00 AM - 11:00 AM
    Online

    Length: 12-hour Live Online Seminar
    Number of sessions: Six 2-hour sessions, held on the same day over six consecutive weeks


    The Dale Carnegie® sales process is established on a foundation of building trust and strengthening client relationships. It provides structure to help a novice sales person start strong or a veteran navigate current and future leading practices. The 6-session, 12-hour live online seminar Dale Carnegie® Sales Training: Winning with Relationship Selling delivers practical tools to connect, collaborate, create solutions unique to each buyer, gain confirmation, and secure commitment at all points in the sales cycle. Along the way, participants go through a transformative experience that will grow and sustain self-confidence along with belief in the value of your organization and your solutions.

     
  • Unleash the Power of Mentoring In your Organization (03:00 PM - 05:00 PM)
    Event Details
    Tuesday, July 26, 2016
    03:00 PM - 05:00 PM
    Online

    Length: 2-hour Live Online Workshop


    A mentor provides professional advice and support. He or she willingly shares knowledge, experience and often personal and professional network contacts. Successful mentoring can help less experienced individuals navigate away from costly mistakes. For a mentor, the relationship provides an opportunity to gain a fresh perspective and the satisfaction from guiding others to professional success. In this two-hour Live Online workshop, learn what it takes to make the launch of your program successful and avoid the challenges that often derail organizational initiatives.

     
  • Transforming Customer Complaints into Opportunities (01:00 PM - 04:00 PM)
    Event Details
    Tuesday, July 26, 2016
    01:00 PM - 04:00 PM
    Online

    Length: 3-hour Live Online Workshop


    This 3-hour Live Online workshop provides useful strategies and guidelines for successfully resolving customer complaints. Using the Restore and Retain Equation can help turn a complaint into an opportunity to create a loyal customer. Cross and up selling opportunities can result from a well-handled complaint. Finally, examining root causes of your common complaints can help you find ways to reduce or eliminate them. By effectively resolving complaints you can reduce stress, build relationships, and improve customer loyalty and retention.

     
  • Meetings that Work (08:00 AM - 10:00 AM)
    Event Details
    Tuesday, July 26, 2016
    08:00 AM - 10:00 AM
    Online

    Length: 2-hour Live Online Workshop


    This two-hour Live Online workshop is a much needed antidote for any person or organization suffering from poor meetings. By applying Dale Carnegie's principles and by gaining the willing cooperation of others, you become the catalyst for beneficial outcomes for colleagues, customers, managers, and yourself.

     
  • Managing Workplace Stress (02:00 PM - 05:00 PM)
    Event Details
    Tuesday, July 26, 2016
    02:00 PM - 05:00 PM
    Online

    Length: 3-hour Live Online Workshop


    The list of stress factors in today's world grows longer every day. People react differently to living in this pressure cooker. Some become aggressive while others become passive or just shut down altogether. Regardless of the reaction, the results are the same – personal and organizational productivity grind to a halt, creativity dies, and momentum vanishes. Now you can do something about the destructive forces of stress in the workplace. Learn to assess your current reactions to stress so that you can stop worrying and start working up to your full potential.

     
  • Present Complex Information (09:00 AM - 10:00 AM)
    Event Details
    Tuesday, July 26, 2016
    09:00 AM - 10:00 AM
    Online

    Length: 1-hour Live Online Webinar


    In this interactive, one-hour webinar, you will focus on how to better present on topics you know well but your audience considers complex or full of new information. The key is to plan out the best approach for listeners so that they can more easily receive the information. Sequencing information in a logical way and in manageable chunks helps them stay engaged, and analogies can be a critical tool for connecting with what your audience already understands. You'll walk away with other best practices for support materials, visuals, and presentation delivery that will help you plan for your next presentation.

     
Wednesday, July 27, 2016
  • Managing Conflict in the Workplace (02:00 PM - 05:00 PM)
    Event Details
    Wednesday, July 27, 2016
    02:00 PM - 05:00 PM
    Online

    Length: 3-hour Live Online Workshop


    Nothing can destroy productivity, derail projects, and damage your reputation faster than workplace conflict. Whether it smolders just beneath the surface or becomes open warfare, conflict can paralyze your group, department, or the entire organization. And once initiated, the unpleasant task of resolving conflicts falls on your shoulders. Based on the time-tested principles from the new book How to Win Friends and Influence People in the Digital Age, this program prescribes the best approaches for effectively dealing with conflicts, so you can resolve issues while maintaining positive relationships. Learn to diagnose conflict before it intensifies, apply appropriate conflict resolution techniques to specific situations, and remain poised when tension is high.

     
  • Virtual Meetings that Engage (03:00 PM - 05:00 PM)
    Event Details
    Wednesday, July 27, 2016
    03:00 PM - 05:00 PM
    Online

    Length: 2-hour Live Online Workshop


    In this 2-hour Live Online Workshop, you'll learn to use activities to energize your next online meeting, and identify what's unique about preparing for and running an online meeting. This session offers three components of an effective online meeting leadership strategy: pre-meeting planning, managing the meeting, and post-meeting follow-up. You'll participate in and examine meeting activities and online tools used to make them energizing. And you will explore the answers to these questions: How will you generate participation and build cooperation? What activities will keep your team members engaged? What online tools will help you stay focused and on time?

     
  • Managing Customer Expectations (12:00 PM - 03:00 PM)
    Event Details
    Wednesday, July 27, 2016
    12:00 PM - 03:00 PM
    Online

    Length: 3-hour Live Online Workshop


    It is a simple truth: customers continue to do business with organizations that deliver on what they promise and who have treated them fairly. You have far more potential to develop long lasting relationships and future business success by managing customer expectations in a consistent way. In this session, you examine ways that you can exceed your customers’ expectations by setting, monitoring, and influencing their expectations. You start by determining their initial expectations and the reasons for each. Then you proactively set realistic expectations with the customer, leverage sure-fire ways to exceed them, and follow an ongoing and consistent process to manage customer expectations in the future.


     

     
  • Cultivate Power without Being Intimidating (01:00 PM - 04:00 PM)
    Event Details
    Wednesday, July 27, 2016
    01:00 PM - 04:00 PM
    Online

    Length: 3-hour Live Online Workshop


    Part of successful organizational leadership is having the ability to assert the power of your position without intimidating others to the point where they are hesitant to take initiative. For staff members to respect you, they need to feel that you are approachable and able to keep your emotions in check. By applying Dale Carnegie's principles, and by gaining the willing cooperation of others, you become a catalyst for beneficial outcomes for your colleagues, customers, and yourself.

     
  • Secrets of Motivation (08:00 AM - 10:00 AM)
    Event Details
    Wednesday, July 27, 2016
    08:00 AM - 10:00 AM
    Online

    Length: 2-hour Live Online Workshop


    To achieve your strategic objectives, you first need to learn what motivates employees to work to their full potential. Secrets of Motivation will teach you how to become a leader who is known for getting results through people. You’ll learn to build effective relationships, encourage commitment, and harness innovation in your work environment.

     
  • Strategic Planning Essentials: Prepare for Future Success (11:00 AM - 02:00 PM)
    Event Details
    Wednesday, July 27, 2016
    11:00 AM - 02:00 PM
    Online

    Length: 3-hour Live Online Workshop


    Most of us do not need to be convinced about the importance of planning. Research and anecdotal examples abound describing organizations that have thrived or failed due to adequate or inadequate planning. But success takes more than planning - it requires new ways of thinking about who we are as organizations. You can either create your own destiny or be at the mercy of the moment. In this three-hour Live Online workshop, participants will learn the essentials of strategic planning and prepare their organization for future success.

     
Thursday, July 28, 2016
  • Overcoming Workplace Negativity with Enthusiasm (09:00 AM - 12:00 PM)
    Event Details
    Thursday, July 28, 2016
    09:00 AM - 12:00 PM
    Online

    Length: 3-hour Live Online Workshop


    Negative attitudes spread to the point where they eventually affect performance and decision-making. That's the bad news. The good news is that enthusiasm and positive attitudes spread just as quickly and affect performance just as much -- in the right direction. Overcoming Workplace Negativity with Enthusiasm is a live online program that will show you how to use Dale Carnegie's proven ways to prevent the naysayers, whiners and downers from robbing you and your group of the energy to succeed. In just 3 hours, you'll learn specific techniques for dealing with that burned-out feeling so that you can lead with confidence and enthusiasm. Take a positive step toward success right now.

     
  • Coaching for Improved Performance (10:00 AM - 12:00 PM)
    Event Details
    Thursday, July 28, 2016
    10:00 AM - 12:00 PM
    Online

    Length: 2-hour Live Online Workshop


    This workshop provides effective coaching techniques and other tools to help close the gap between expected performance and actual results. After completing this session, participants will coach for improved performance by following a step-by-step process and use the appraisal meeting to focus on future growth and training for others.

     
  • Cross and Up Selling (10:00 AM - 01:00 PM)
    Event Details
    Thursday, July 28, 2016
    10:00 AM - 01:00 PM
    Online

    Length: 3-hour Live Online Workshop


    Acquiring new customers requires time and effort, but once onboard they create excellent opportunities for cross-selling and up-selling. By asking the right questions and making appropriate suggestions, you can significantly increase their overall purchase level, add revenue to your company’s top-line, and satisfy your client all at the same time. The secret is to uncover your customer’s unarticulated needs, and to offer solutions in a professional and consultative way. In this course you will learn to identify opportunities to delivery more products and services to your customers, and to apply a proven selling process that makes decision-making easy. You will become confident presenting additional buying opportunities and higher-margin alternatives, and your customer will thank you for it.

     
  • Successful Public Speaking (+ On-Demand Bonus) (11:00 AM - 02:00 PM)
    Event Details
    Thursday, July 28, 2016
    11:00 AM - 02:00 PM
    Online

    Length: 3-hour Live Online Workshop


    Successful Public Speaking uses the foolproof methods of Dale Carnegie to turn the participant from a nervous novice into a confident presenter. Dale Carnegie believed that public speaking is a skill to be learned, not an inborn trait. He validated that belief year after year by turning out the most accomplished speakers in the world. In this session, participants will learn the very same skills that Dale Carnegie himself used to create generations of politicians, community leaders, and successful business people. To master the art of public speaking learners need to eliminate discomfort and boost confidence, and understand the key elements of opening, message delivery, closing, and question and answer.

     
  • Getting Results Without Authority (08:00 AM - 09:00 AM)
    Event Details
    Thursday, July 28, 2016
    08:00 AM - 09:00 AM
    Online

    Length: 1-hour Live Online Webinar


    Organizations have changed – there is now a mix of top-down authority and work where no single person is always “the boss.” Between matrix organizations, flatter structures, contracting, and outsourcing, success often depends on gaining the cooperation of people and resources that you do not have direct authority over. Great leaders and managers find success through influence and negotiation. They focus first on gaining employees’ respect and trust. They build up credibility through consistent action and leadership. They listen and provide support, thereby laying the groundwork for future support and influence. In this Keys to Success Webinar, you will learn the characteristics you need to have, and actions you need to take, to get maximum results from people who don’t work directly for you. You’ll learn how to influence others by building authentic trust, credibility, and respect, thereby gaining their willing cooperation when you need it most. Getting Results Without Authority is part of the Keys To Success Webinar Series.

     
Friday, July 29, 2016
  • Attitudes for Service (10:00 AM - 01:00 PM)
    Event Details
    Friday, July 29, 2016
    10:00 AM - 01:00 PM
    Online

    Length: 3-hour Live Online Workshop


    Customer service is a significant part of the entire customer experience. By applying key principles to strengthen relationships and by maintaining your attitude and professionalism in all customer service situations, you and your organization can differentiate yourselves from the competition. In this Live Online workshop, you will discuss taking 100% responsibility for customer service. Each time an internal or external customer comes into contact with you, your attitude is showing. You will apply Dale Carnegie principles and identify ways to maintain a friendly, low pressure and high service environment that makes customers want to come back to you in the future.

     
  • Compelling Sales Presentations (09:00 AM - 12:00 PM)
    Event Details
    Friday, July 29, 2016
    09:00 AM - 12:00 PM
    Online

    Length: 3-hour Live Online Workshop


    This 3-hour Live Online workshop is designed for sales people who want to increase their close rates through more effective presentations. The program provides an overview and flow of a sales presentation and highlights the ideas that people need to know and practice to get started. In addition to sales presentations, it emphasizes how we should present ourselves in any situation. It is especially useful for people involved in consultative selling.

     
  • Negotiations: A Human Relations Approach (09:00 AM - 11:00 AM)
    Event Details
    Friday, July 29, 2016
    09:00 AM - 11:00 AM
    Online

    Length: 2-hour Live Online Workshop


    Applying a proven negotiations process helps people know where they are going and how to plan for success. In this two-hour workshop, you will learn techniques such as building rapport; analyzing the actions, needs, and agendas of all parties; using effective strategies such as presenting alternatives; bargaining in good faith; and finalizing agreements so that everyone "wins" something they want. By doing so you will be able to gain cooperation and increase the likelihood that future interactions will be positive.

     
  • Secrets to Leading with Assertiveness (08:00 AM - 09:00 AM)
    Event Details
    Friday, July 29, 2016
    08:00 AM - 09:00 AM
    Online

    Length: 1-hour Live Online Webinar


    In this webinar, you will learn to build on your strengths, advocate for what you need to be successful and use the right language to do so. You will learn strategies to boost your confidence, 10 tips to build assertiveness, and the Dale Carnegie principles of cooperation to influence and effectively lead your team.

     
  • Build a High Performing Virtual Team (02:00 PM - 03:00 PM)
    Event Details
    Friday, July 29, 2016
    02:00 PM - 03:00 PM
    Online

    Length: 1-hour Live Online Webinar


    What does it take to build and manage a successful virtual team? Dispersed workforces are today's norm, and while virtual teams can be similar to traditional ones, leaders can no longer rely on only face-to-face communication and team building methods to build a productive virtual team. The digital age is changing the way we work, play, communicate and think. It is an exciting frontier that rewards those that step up to the challenge and develop new levels of competence. While it may seem difficult to keep pace with technological changes, the abundance of new, user-friendly tools actually make it easier to lead and collaborate across distance than ever before. This Live Online webinar introduces the tools, attitudes and actions leaders need to encourage maximum performance in team members.




     
Monday, August 01, 2016
  • Time Management (10:00 AM - 01:00 PM)
    Event Details
    Monday, August 01, 2016
    10:00 AM - 01:00 PM
    Online

    Length: 12-hour Live Online Seminar
    Number of sessions: Four 3-hour sessions, held on the same day over four consecutive weeks


    Do you feel like a virtual prisoner to an endless flow of e-mails, voice messages, meetings, projects, and documents that all demand your immediate attention? Do you find yourself getting stressed out by unrealistic demands and expectations from multiple sources? Does it seem like you're constantly swimming against the tide? If so, then it's time to change your perspective and take control. This seminar offers practical techniques to help you focus on results, not tasks. Undo destructive habits and consciously choose to establish healthy, productive habits that yield long term benefits. You'll learn how to lock out mental distractions so that you can eliminate time wasters and concentrate on your priorities.

     
  • How to Cold Call and Build New Customers (10:00 AM - 01:00 PM)
    Event Details
    Monday, August 01, 2016
    10:00 AM - 01:00 PM
    Online

    Length: 3-hour Live Online Workshop


    Cold calling has never been tougher. As soon as the prospect figures out you're a sales person the immediate responses are "no budget," "we're in a purchasing freeze", or "call me in six months if things are any better."But we all know that there is always money available to buy something that provides real value to the prospect. The trick is to get your value proposition in front of the prospect in such a compelling way that you turn off the automatic "no" response.

     
  • Present to Persuade (01:00 PM - 02:00 PM)
    Event Details
    Monday, August 01, 2016
    01:00 PM - 02:00 PM
    Online

    Length: 1-hour Live Online Webinar


    If you ever needed to persuade others through a presentation, you know there area a host of challenges to doing so effectively. By putting yourself in the listener's situation, a presenter can more easily see the audience's point of view and appeal to their interests. It is also critical that you have a message that is clear, concise, and easy to understand. In this interactive, one-hour webinar you will learn a proven structure for organizing a persuasive presentation, identify ways to use audience-appropriate evidence, and learn other best practice tips for presenting to persuade.

     
Tuesday, August 02, 2016
  • Analyze Problems and Make Decisions (11:00 AM - 02:00 PM)
    Event Details
    Tuesday, August 02, 2016
    11:00 AM - 02:00 PM
    Online

    Length: 3-hour Live Online Workshop


    This 3-hour Live Online workshop highlights several different problem solving tools and methods for gathering and analyzing data to make the process efficient and interactive. Decisions often need to be made quickly or under pressure which can lead to stress on individuals and teams. Learn to apply practical principles that can minimize stress that impedes sound decision-making.

     
  • Kickoff to the Dale Carnegie Live Online Experience (03:00 PM - 03:30 PM)
    Event Details
    Tuesday, August 02, 2016
    03:00 PM - 03:30 PM
    Online

    Length: 30-minute Live Online Presentation


    Our online learning environment is designed to be engaging, interesting, informative, and above all, interactive. We want your experience to be great, so that you can apply useful Dale Carnegie principles in your work and personal life. This FREE, 30-minute, interactive session introduces you to the Live Online experience, tests your audio connection, and teaches you how to use the many learning tools used in Dale Carnegie Digital webinars, workshops, and seminars.

     
  • Remember Names to Build Better Professional Relationships (01:00 PM - 02:00 PM)
    Event Details
    Tuesday, August 02, 2016
    01:00 PM - 02:00 PM
    Online

    Length: 1-hour Live Online Webinar


    In this Keys to Success Webinar, you will learn techniques to help you remember names when you need them. They are the basis for being able to more effectively grow and tap into your network of contacts. Find out which tools and formulas you can use that will help you remember the name of just about any person you will ever meet!

     
  • Dream Big, Focus Small: Achieve SMARTER Goals (02:00 PM - 03:00 PM)
    Event Details
    Tuesday, August 02, 2016
    02:00 PM - 03:00 PM
    Online

    Length: 1-hour Live Online Webinar


    In this fast-paced, one-hour Live Online webinar you will learn how to create such SMARTER goals for personal and professional success. You will see why it is important to both dream big, but then focus small, to overcome common obstacles. And you'll walk away with ten tips that can be key to achieving results and improving your performance.

     
Wednesday, August 03, 2016
  • How to Win Friends and Influence Business People - Live Online (10:00 AM - 01:00 PM)
    Event Details
    Wednesday, August 03, 2016
    10:00 AM - 01:00 PM
    Online

    Length: 12-hour Live Online Seminar
    Number of sessions: Four 3-hour sessions, held on the same day over four consecutive weeks


    For 100 years, professionals have turned to Dale Carnegie's powerful books and winning interactive seminars to help them reach new levels of professional and personal success. His name is synonymous with How to Win Friends and Influence People – setting the standard for interpersonal effectiveness –with tenets that are as valid now as when the book was first written. Learn to achieve results by communicating professionally and confidently in business situations. Become effective expressing your ideas in ways that are heard, and help you generate enthusiasm from managers, co-workers, staff, and clients.

     
  • Expert Online Trainer Bootcamp (12:00 PM - 02:00 PM)
    Event Details
    Wednesday, August 03, 2016
    12:00 PM - 02:00 PM
    Online

    Length: 8-hour Live Online Seminar
    Number of sessions: Four 2-hour sessions, held on the same day over four consecutive weeks


    Expert Online Trainer Bootcamp is a program for developing Live Online trainers and guides participants through a rigorous development process. First, overcome the challenges every virtual trainer must face in order to create effective learning experiences. Next, identify and practice the unique skills required of the online trainer. Lastly, design and deliver engaging virtual training by using Dale Carnegie's 3-Step Live Online Instructional Design process.

     
  • Marshall Goldsmith - What Got You Here Won't Get You There (12:00 PM - 03:00 PM)
    Event Details
    Wednesday, August 03, 2016
    12:00 PM - 03:00 PM
    Online

    Length: 6-hour Live Online Workshop
    Number of sessions: Two 3-hour sessions, held on the same day over two consecutive weeks


    Dale Carnegie Digital® is excited to partner with Marshall Goldsmith to make one of the most effective management development methodologies accessible, convenient, live and online! Experience the merging of our world-renowned training and that of leadership development expert, executive coach and author, Marshall Goldsmith from his New York Times best seller and Wall Street Journal #1 business book, What Got You Here Won’t Get You There. This dynamic session will help you identify and overcome 20 of the most common interpersonal challenges often found in leadership behavior. You’ll learn a seven-step method to get rid of bad habits, or make adjustments to habits you want to change. You’ll apply a variety of methods to gain feedback and practice feed forward- a simple yet powerful process that turns feedback into productive action. Seminar Bonus: All participants receive a free copy of the best-selling book, What Got You Here Won’t Get You There by Marshall Goldsmith.For domestic shipping please allow at least 5- 7 business days for receipt of the Marshall Goldsmith book from time registered for this course. For international participants, please allow at least 7-10 business days shipping from time registered for this course.

     
  • Critical Thinking: Tools for Effective Action (09:00 AM - 12:00 PM)
    Event Details
    Wednesday, August 03, 2016
    09:00 AM - 12:00 PM
    Online

    Length: 3-hour Live Online Workshop


    This three-hour Live Online workshop will help you in leading your team to pinpoint opportunities for improvement, brainstorm creatively, logically evaluate options, and make informed decisions that will lead to success. The tools discussed will help you become proactive instead of reactive in the face of problems and move from possibilities to solutions.

     
  • Lead Change Effectively (01:00 PM - 03:00 PM)
    Event Details
    Wednesday, August 03, 2016
    01:00 PM - 03:00 PM
    Online

    Length: 2-hour Live Online Workshop


    In this two-hour Live Online workshop we will examine the challenges of change leadership and the mistakes that often result. We will incorporate principles for leading organizational change, leading individuals during times of change, and managing our own reactions to change. Out of this discussion, you will create a draft of a change leadership plan. By creating and following through on this plan, you can take a more organized approach to leading organizational change.

     
  • Coaching for Improved Performance (03:00 PM - 05:00 PM)
    Event Details
    Wednesday, August 03, 2016
    03:00 PM - 05:00 PM
    Online

    Length: 2-hour Live Online Workshop


    This workshop provides effective coaching techniques and other tools to help close the gap between expected performance and actual results. After completing this session, participants will coach for improved performance by following a step-by-step process and use the appraisal meeting to focus on future growth and training for others.

     
Thursday, August 04, 2016
  • Confident, Assertive, In Charge: Developing the Attitudes of Leadership - Live Online (12:00 PM - 03:00 PM)
    Event Details
    Thursday, August 04, 2016
    12:00 PM - 03:00 PM
    Online

    Length: 12-hour Live Online Seminar
    Number of sessions: Four 3-hour sessions, held on the same day over four consecutive weeks


    The extent to which you will be successful as a leader is conditioned on your ability to influence others at all levels of your organization. Now you can take charge of how others see you. Learn to tap into your latent power, unleash your inner attitudes of confidence and enthusiasm, and build your visibility in the organization. Become more assertive and say "no" when you need to, eliminating confusion over "who’s in charge." This intensive, interactive online program begins by helping you see yourself as others see you. What image do you project? Are you hesitant or confident? Are you shy or assertive? Are you controlled by the situation or in charge? Then our expert coaches will help you build on your strengths and eliminate weaknesses, developing the kind of winning attitudes that all successful leaders have.

     
  • How to Communicate with Diplomacy and Tact - Live Online (10:00 AM - 01:00 PM)
    Event Details
    Thursday, August 04, 2016
    10:00 AM - 01:00 PM
    Online

    Length: 12-hour Live Online Seminar
    Number of sessions: Four 3-hour sessions, held on the same day over four consecutive weeks


    Have you ever been awed by people who always seem to know what to say and how to say it in any situation? They have mastered the art of communicating with diplomacy, tact, and confidence. This is perhaps the single most import skill to influence people and drive results. Learn how to determine if your image is sending the wrong message and gain a flexible communication style with an awareness of your word choices, tone, and body language. Develop the skills to disagree agreeably, communicate more effectively through active listening, and control your own "hot buttons" – right from your own desk!

     
  • Leading Virtual Teams (02:00 PM - 05:00 PM)
    Event Details
    Thursday, August 04, 2016
    02:00 PM - 05:00 PM
    Online

    Length: 6-hour Live Online Workshop
    Number of sessions: Two 3-hour sessions, held on the same day over two consecutive weeks


    Overall, virtual teams are very similar to traditional face-to-face teams. After all, people are people. We may communicate today with different tools and greater speed, but Dale Carnegie's advice on how to communicate, lead and work efficiently remains priceless across the ages. This two-session Live Online workshop will help equip leaders with the knowledge and skills necessary to lead virtual teams to new levels of effectiveness.




     
  • A Manager’s Guide to Sustainable Employee Engagement (11:00 AM - 01:00 PM)
    Event Details
    Thursday, August 04, 2016
    11:00 AM - 01:00 PM
    Online

    Length: 6-hour Live Online Workshop
    Number of sessions: Three 2-hour sessions, held on the same day over three consecutive weeks


    This program focuses on the business value of engagement and the important role a manager plays in employee engagement. Managers will learn and practice the steps to take to lead a team of fully engaged employees and to sustain those high levels. In this six-hour, three session Live Online workshop, participants will commit to and practice the proven attributes, actions, and behaviors they can implement to build, strengthen, and sustain a fully engaged workforce.

     
  • Create Your Work-Life Breakthrough (08:00 AM - 09:00 AM)
    Event Details
    Thursday, August 04, 2016
    08:00 AM - 09:00 AM
    Online

    Length: 1-hour Live Online Webinar


    Most of us aspire to live a balanced life. We want to spend the appropriate amount of time and energy in each aspect of our lives. Yet, often our lives fall out of balance due to workplace stress or changes, an accident or injury, an unpredicted event, or even a small worry that grows larger with each passing day. By analyzing our current levels of energy and focus in each aspect of life – work, family, health, community, spirituality, social life, and finances – we can determine how satisfied we are with each, identify potential stressors, and plan a course of action based on what is truly important to us. In this session you will explore useful tips and actions that can help you regain your sense of balance. Create Your Work-Life Breakthrough is part of the Keys To Success Webinar Series.

     
  • Outstanding Customer Service (03:00 PM - 04:00 PM)
    Event Details
    Thursday, August 04, 2016
    03:00 PM - 04:00 PM
    Online

    Length: 1-hour Live Online Webinar


    In this interactive, one-hour webinar, you will be given a simple yet effective eight-step process for resolving complaints, as well as some key guidelines to follow in dealing with challenging customers. You will also learn the five approaches to engage customers and build loyalty, and a useful process for gaining customer referrals without being pushy or aggressive.

     
Friday, August 05, 2016
  • Step Up to Leadership (08:00 AM - 11:00 AM)
    Event Details
    Friday, August 05, 2016
    08:00 AM - 11:00 AM
    Online

    Length: 6-hour Live Online Workshop
    Number of sessions: Two 3-hour sessions, held on the same day over two consecutive weeks


    Employees are open to influence and motivation. "If you tell me what to do, I will do it to protect my job. But if you inspire me to do it, I will do it to the best of my ability." Supervisors who understand this simple truth and know how to apply it are the ones who generate results in today's organizations. Great managers develop high-performance teams that get results because they know how to lead a team, not just manage it. This program will smooth your transition from individual contributor to supervisor to leader. You will learn the basics like delegation, time management, and performance appraisal techniques, and gain insights into the more advanced aspects of leadership needed to inspire and motivate teams.

     
  • Leading Across Generations (12:00 PM - 02:00 PM)
    Event Details
    Friday, August 05, 2016
    12:00 PM - 02:00 PM
    Online

    Length: 2-hour Live Online Workshop


    Leading a team of diverse generations can be an incredibly rich and productive experience when you have the skills in place to capitalize on the strengths of each generation. This program provides insights and tools to help you turn the attitudes and skills each generation brings to the table into powerful performance drivers. You will learn the approaches that will most often help you lead members of each generation, resulting in an engaging and productive work environment for everyone.




     
  • Present with Impact (01:00 PM - 02:00 PM)
    Event Details
    Friday, August 05, 2016
    01:00 PM - 02:00 PM
    Online

    Length: 1-hour Live Online Webinar


    A presentation is one of the most important tools a professional has for getting things done and influencing others. Whether you are persuading colleagues, selling to a client, energizing a team, or recommending an idea to senior leaders, an effective presentation can be the difference between your success and failure. This interactive, one-hour webinar will help you focus on the visual, vocal, and verbal components of presentation delivery so that your message has the intended impact on your audience.

     
Monday, August 08, 2016
  • Step Up to Leadership (01:00 PM - 04:00 PM)
    Event Details
    Monday, August 08, 2016
    01:00 PM - 04:00 PM
    Online

    Length: 6-hour Live Online Workshop
    Number of sessions: Two 3-hour sessions, held on the same day over two consecutive weeks


    Employees are open to influence and motivation. "If you tell me what to do, I will do it to protect my job. But if you inspire me to do it, I will do it to the best of my ability." Supervisors who understand this simple truth and know how to apply it are the ones who generate results in today's organizations. Great managers develop high-performance teams that get results because they know how to lead a team, not just manage it. This program will smooth your transition from individual contributor to supervisor to leader. You will learn the basics like delegation, time management, and performance appraisal techniques, and gain insights into the more advanced aspects of leadership needed to inspire and motivate teams.

     
  • Attitudes for Service (12:00 PM - 03:00 PM)
    Event Details
    Monday, August 08, 2016
    12:00 PM - 03:00 PM
    Online

    Length: 3-hour Live Online Workshop


    Customer service is a significant part of the entire customer experience. By applying key principles to strengthen relationships and by maintaining your attitude and professionalism in all customer service situations, you and your organization can differentiate yourselves from the competition. In this Live Online workshop, you will discuss taking 100% responsibility for customer service. Each time an internal or external customer comes into contact with you, your attitude is showing. You will apply Dale Carnegie principles and identify ways to maintain a friendly, low pressure and high service environment that makes customers want to come back to you in the future.

     
  • Goal Setting and Accountability (10:00 AM - 12:00 PM)
    Event Details
    Monday, August 08, 2016
    10:00 AM - 12:00 PM
    Online

    Length: 2-hour Live Online Workshop


    Successful leaders and managers take an active role in goal setting and hold their people accountable. But doing so in a supportive way is critical for the members of the team to feel that what they do makes a difference, keep engagement levels high, and ultimately achieve optimal results. This two-hour Live Online workshop will help you instill in your team the importance of individual, team, and development goals, and create a culture of high performance. You will learn tips to build employee engagement that drives positive outcomes, and best practices for holding individuals and teams accountable to the agreed upon goals.




     
  • Secrets of Motivation (02:00 PM - 04:00 PM)
    Event Details
    Monday, August 08, 2016
    02:00 PM - 04:00 PM
    Online

    Length: 2-hour Live Online Workshop


    To achieve your strategic objectives, you first need to learn what motivates employees to work to their full potential. Secrets of Motivation will teach you how to become a leader who is known for getting results through people. You’ll learn to build effective relationships, encourage commitment, and harness innovation in your work environment.

     
  • Successful Public Speaking (+ On-Demand Bonus) (02:00 PM - 05:00 PM)
    Event Details
    Monday, August 08, 2016
    02:00 PM - 05:00 PM
    Online

    Length: 3-hour Live Online Workshop


    Successful Public Speaking uses the foolproof methods of Dale Carnegie to turn the participant from a nervous novice into a confident presenter. Dale Carnegie believed that public speaking is a skill to be learned, not an inborn trait. He validated that belief year after year by turning out the most accomplished speakers in the world. In this session, participants will learn the very same skills that Dale Carnegie himself used to create generations of politicians, community leaders, and successful business people. To master the art of public speaking learners need to eliminate discomfort and boost confidence, and understand the key elements of opening, message delivery, closing, and question and answer.

     
  • Present Complex Information (12:00 PM - 01:00 PM)
    Event Details
    Monday, August 08, 2016
    12:00 PM - 01:00 PM
    Online

    Length: 1-hour Live Online Webinar


    In this interactive, one-hour webinar, you will focus on how to better present on topics you know well but your audience considers complex or full of new information. The key is to plan out the best approach for listeners so that they can more easily receive the information. Sequencing information in a logical way and in manageable chunks helps them stay engaged, and analogies can be a critical tool for connecting with what your audience already understands. You'll walk away with other best practices for support materials, visuals, and presentation delivery that will help you plan for your next presentation.

     
  • Kickoff to the Dale Carnegie Live Online Experience (10:00 AM - 10:30 AM)
    Event Details
    Monday, August 08, 2016
    10:00 AM - 10:30 AM
    Online

    Length: 30-minute Live Online Presentation


    Our online learning environment is designed to be engaging, interesting, informative, and above all, interactive. We want your experience to be great, so that you can apply useful Dale Carnegie principles in your work and personal life. This FREE, 30-minute, interactive session introduces you to the Live Online experience, tests your audio connection, and teaches you how to use the many learning tools used in Dale Carnegie Digital webinars, workshops, and seminars.

     
Tuesday, August 09, 2016
  • Overcoming Workplace Negativity with Enthusiasm (11:00 AM - 02:00 PM)
    Event Details
    Tuesday, August 09, 2016
    11:00 AM - 02:00 PM
    Online

    Length: 3-hour Live Online Workshop


    Negative attitudes spread to the point where they eventually affect performance and decision-making. That's the bad news. The good news is that enthusiasm and positive attitudes spread just as quickly and affect performance just as much -- in the right direction. Overcoming Workplace Negativity with Enthusiasm is a live online program that will show you how to use Dale Carnegie's proven ways to prevent the naysayers, whiners and downers from robbing you and your group of the energy to succeed. In just 3 hours, you'll learn specific techniques for dealing with that burned-out feeling so that you can lead with confidence and enthusiasm. Take a positive step toward success right now.

     
  • Managing Customer Expectations (02:00 PM - 05:00 PM)
    Event Details
    Tuesday, August 09, 2016
    02:00 PM - 05:00 PM
    Online

    Length: 3-hour Live Online Workshop


    It is a simple truth: customers continue to do business with organizations that deliver on what they promise and who have treated them fairly. You have far more potential to develop long lasting relationships and future business success by managing customer expectations in a consistent way. In this session, you examine ways that you can exceed your customers’ expectations by setting, monitoring, and influencing their expectations. You start by determining their initial expectations and the reasons for each. Then you proactively set realistic expectations with the customer, leverage sure-fire ways to exceed them, and follow an ongoing and consistent process to manage customer expectations in the future.


     

     
  • Compelling Sales Presentations (01:00 PM - 04:00 PM)
    Event Details
    Tuesday, August 09, 2016
    01:00 PM - 04:00 PM
    Online

    Length: 3-hour Live Online Workshop


    This 3-hour Live Online workshop is designed for sales people who want to increase their close rates through more effective presentations. The program provides an overview and flow of a sales presentation and highlights the ideas that people need to know and practice to get started. In addition to sales presentations, it emphasizes how we should present ourselves in any situation. It is especially useful for people involved in consultative selling.

     
  • Negotiations: A Human Relations Approach (01:00 PM - 03:00 PM)
    Event Details
    Tuesday, August 09, 2016
    01:00 PM - 03:00 PM
    Online

    Length: 2-hour Live Online Workshop


    Applying a proven negotiations process helps people know where they are going and how to plan for success. In this two-hour workshop, you will learn techniques such as building rapport; analyzing the actions, needs, and agendas of all parties; using effective strategies such as presenting alternatives; bargaining in good faith; and finalizing agreements so that everyone "wins" something they want. By doing so you will be able to gain cooperation and increase the likelihood that future interactions will be positive.

     
  • Secrets to Leading with Assertiveness (11:00 AM - 12:00 PM)
    Event Details
    Tuesday, August 09, 2016
    11:00 AM - 12:00 PM
    Online

    Length: 1-hour Live Online Webinar


    In this webinar, you will learn to build on your strengths, advocate for what you need to be successful and use the right language to do so. You will learn strategies to boost your confidence, 10 tips to build assertiveness, and the Dale Carnegie principles of cooperation to influence and effectively lead your team.

     
  • Getting Results Without Authority (01:00 PM - 02:00 PM)
    Event Details
    Tuesday, August 09, 2016
    01:00 PM - 02:00 PM
    Online

    Length: 1-hour Live Online Webinar


    Organizations have changed – there is now a mix of top-down authority and work where no single person is always “the boss.” Between matrix organizations, flatter structures, contracting, and outsourcing, success often depends on gaining the cooperation of people and resources that you do not have direct authority over. Great leaders and managers find success through influence and negotiation. They focus first on gaining employees’ respect and trust. They build up credibility through consistent action and leadership. They listen and provide support, thereby laying the groundwork for future support and influence. In this Keys to Success Webinar, you will learn the characteristics you need to have, and actions you need to take, to get maximum results from people who don’t work directly for you. You’ll learn how to influence others by building authentic trust, credibility, and respect, thereby gaining their willing cooperation when you need it most. Getting Results Without Authority is part of the Keys To Success Webinar Series.

     
Wednesday, August 10, 2016
  • A Manager’s Guide to Sustainable Employee Engagement (01:00 PM - 03:00 PM)
    Event Details
    Wednesday, August 10, 2016
    01:00 PM - 03:00 PM
    Online

    Length: 6-hour Live Online Workshop
    Number of sessions: Three 2-hour sessions, held on the same day over three consecutive weeks


    This program focuses on the business value of engagement and the important role a manager plays in employee engagement. Managers will learn and practice the steps to take to lead a team of fully engaged employees and to sustain those high levels. In this six-hour, three session Live Online workshop, participants will commit to and practice the proven attributes, actions, and behaviors they can implement to build, strengthen, and sustain a fully engaged workforce.

     
  • Delegation (09:00 AM - 12:00 PM)
    Event Details
    Wednesday, August 10, 2016
    09:00 AM - 12:00 PM
    Online

    Length: 3-hour Live Online Workshop


    In order to be a truly effective manager, you must be comfortable delegating work and ensuring your employees are accountable for delivery. With a fine line between delegating and "dumping", it is important to follow specific steps that make assignments clear and create a sense of ownership among team members while also maintaining overall control. Effective delegation helps develop individuals and achieve specific organizational outcomes. Learn how to identify who is ready for delegation using a reliable and collaborative process, and become prepared to determine "who will do what, when, and to what standard?" in your day-to-day role.

     
  • Disagree Agreeably (10:00 AM - 11:00 AM)
    Event Details
    Wednesday, August 10, 2016
    10:00 AM - 11:00 AM
    Online

    Length: 1-hour Live Online Webinar


    Left unresolved, disagreements with others can waste time and energy, and also negatively impact productivity. For many, the normal reaction is to avoid disagreements in order to maintain a peaceful work environment. Yet we can gain so much from those with whom we disagree if we can learn to view these situations as learning opportunities, and deal with them in an agreeable and professional way. In this webinar, you will gain insights into your personality and reactions when dealing with differences of opinion surrounding your "hot buttons." You will learn to give others the benefit of the doubt and how to practice expressing yourself in a way that promotes acceptance, agreeable outcomes, and improved productivity.

     
Thursday, August 11, 2016
  • Transforming Customer Complaints into Opportunities (02:00 PM - 05:00 PM)
    Event Details
    Thursday, August 11, 2016
    02:00 PM - 05:00 PM
    Online

    Length: 3-hour Live Online Workshop


    This 3-hour Live Online workshop provides useful strategies and guidelines for successfully resolving customer complaints. Using the Restore and Retain Equation can help turn a complaint into an opportunity to create a loyal customer. Cross and up selling opportunities can result from a well-handled complaint. Finally, examining root causes of your common complaints can help you find ways to reduce or eliminate them. By effectively resolving complaints you can reduce stress, build relationships, and improve customer loyalty and retention.

     
  • Managing Workplace Stress (01:00 PM - 04:00 PM)
    Event Details
    Thursday, August 11, 2016
    01:00 PM - 04:00 PM
    Online

    Length: 3-hour Live Online Workshop


    The list of stress factors in today's world grows longer every day. People react differently to living in this pressure cooker. Some become aggressive while others become passive or just shut down altogether. Regardless of the reaction, the results are the same – personal and organizational productivity grind to a halt, creativity dies, and momentum vanishes. Now you can do something about the destructive forces of stress in the workplace. Learn to assess your current reactions to stress so that you can stop worrying and start working up to your full potential.

     
  • Appeal to Buyer Motives to Close More Sales (04:00 PM - 05:00 PM)
    Event Details
    Thursday, August 11, 2016
    04:00 PM - 05:00 PM
    Online

    Length: 1-hour Live Online Webinar


    In this interactive, one-hour webinar, you will learn how to gain commitment more easily by conducting the early phases of the sale skillfully. Over-emphasis on closing can feel like a manipulative technique to the buyer and can strain the relationship. The key is to build the relationship throughout the sales process by appealing to buyer emotions and motives. Doing so will improve close ratios and lead to more successful sales.

     
  • Powerful Conversations to Engage Your Workforce (10:00 AM - 11:00 AM)
    Event Details
    Thursday, August 11, 2016
    10:00 AM - 11:00 AM
    Online

    Length: 1-hour Live Online Webinar


    Great conversationalists are able to find connections with others by asking the right questions and learning team members' likes and dislikes. As a result of these relationships, trust is formed and teamwork comes more naturally. In this fast-paced webinar, you will hone the skills needed to have powerful conversations that will improve professional relationships, build trust, and get real results.

     
  • How to Present Online (03:00 PM - 04:00 PM)
    Event Details
    Thursday, August 11, 2016
    03:00 PM - 04:00 PM
    Online

    Length: 1-hour Live Online Webinar


    Dale Carnegie outlined four ways that people evaluate us: what we say, how we say it, what we do, and how we do it. These tenets hold true for any presentation, whether delivered face-to-face or online. An online presentation delights its audience only when voice, visuals and technology come together to deliver a high impact engaging experience. Distractions are the norm; interactive and powerfully simple presentations are the solution. By practicing Dale Carnegie principles, masterfully using technology, and creating superior visuals, online presentations become dynamic and powerful. Join us for this session where you will learn how to break the mold of boring webinars and set the standard for Online Presentations! How to Present Online is part of the Keys To Success Webinar Series.

     
Friday, August 12, 2016
  • Managing Conflict in the Workplace (10:00 AM - 01:00 PM)
    Event Details
    Friday, August 12, 2016
    10:00 AM - 01:00 PM
    Online

    Length: 3-hour Live Online Workshop


    Nothing can destroy productivity, derail projects, and damage your reputation faster than workplace conflict. Whether it smolders just beneath the surface or becomes open warfare, conflict can paralyze your group, department, or the entire organization. And once initiated, the unpleasant task of resolving conflicts falls on your shoulders. Based on the time-tested principles from the new book How to Win Friends and Influence People in the Digital Age, this program prescribes the best approaches for effectively dealing with conflicts, so you can resolve issues while maintaining positive relationships. Learn to diagnose conflict before it intensifies, apply appropriate conflict resolution techniques to specific situations, and remain poised when tension is high.

     
  • Coaching for Improved Performance (12:00 PM - 02:00 PM)
    Event Details
    Friday, August 12, 2016
    12:00 PM - 02:00 PM
    Online

    Length: 2-hour Live Online Workshop


    This workshop provides effective coaching techniques and other tools to help close the gap between expected performance and actual results. After completing this session, participants will coach for improved performance by following a step-by-step process and use the appraisal meeting to focus on future growth and training for others.

     
  • Cross and Up Selling (09:00 AM - 12:00 PM)
    Event Details
    Friday, August 12, 2016
    09:00 AM - 12:00 PM
    Online

    Length: 3-hour Live Online Workshop


    Acquiring new customers requires time and effort, but once onboard they create excellent opportunities for cross-selling and up-selling. By asking the right questions and making appropriate suggestions, you can significantly increase their overall purchase level, add revenue to your company’s top-line, and satisfy your client all at the same time. The secret is to uncover your customer’s unarticulated needs, and to offer solutions in a professional and consultative way. In this course you will learn to identify opportunities to delivery more products and services to your customers, and to apply a proven selling process that makes decision-making easy. You will become confident presenting additional buying opportunities and higher-margin alternatives, and your customer will thank you for it.

     
  • Cultivate Power without Being Intimidating (11:00 AM - 02:00 PM)
    Event Details
    Friday, August 12, 2016
    11:00 AM - 02:00 PM
    Online

    Length: 3-hour Live Online Workshop


    Part of successful organizational leadership is having the ability to assert the power of your position without intimidating others to the point where they are hesitant to take initiative. For staff members to respect you, they need to feel that you are approachable and able to keep your emotions in check. By applying Dale Carnegie's principles, and by gaining the willing cooperation of others, you become a catalyst for beneficial outcomes for your colleagues, customers, and yourself.

     
  • Kickoff to the Dale Carnegie Live Online Experience (12:00 PM - 12:30 PM)
    Event Details
    Friday, August 12, 2016
    12:00 PM - 12:30 PM
    Online

    Length: 30-minute Live Online Presentation


    Our online learning environment is designed to be engaging, interesting, informative, and above all, interactive. We want your experience to be great, so that you can apply useful Dale Carnegie principles in your work and personal life. This FREE, 30-minute, interactive session introduces you to the Live Online experience, tests your audio connection, and teaches you how to use the many learning tools used in Dale Carnegie Digital webinars, workshops, and seminars.

     
  • Performance Reviews That Motivate (03:00 PM - 04:00 PM)
    Event Details
    Friday, August 12, 2016
    03:00 PM - 04:00 PM
    Online

    Length: 1-hour Live Online Webinar


    Let's face it. We don't often think that "performance review" and "motivation" belong in the same sentence. Performance reviews can cause anxiety in the associates being appraised and the manager responsible for conducting them. An effective performance review can be an opportunity for honest, open conversation about positive and negative results. It can inspire and engage people when it is focused on plans for the future. By setting expectations and helping associates to create achievable targets well in advance, then coaching and providing adequate feedback throughout the year, performance management becomes part of the culture rather than a dreaded annual event. People support what they help to create. Very few people are motivated by criticism. In this fast-paced webinar, explore ways to conduct RAVE performance reviews and plan your performance conversations so that staff members feel encouraged, inspired and ready to exceed expectations. Performance Reviews that Motivate is part of the Keys To Success Webinar Series.

     
Monday, August 15, 2016
  • Leading Virtual Teams (11:00 AM - 02:00 PM)
    Event Details
    Monday, August 15, 2016
    11:00 AM - 02:00 PM
    Online

    Length: 6-hour Live Online Workshop
    Number of sessions: Two 3-hour sessions, held on the same day over two consecutive weeks


    Overall, virtual teams are very similar to traditional face-to-face teams. After all, people are people. We may communicate today with different tools and greater speed, but Dale Carnegie's advice on how to communicate, lead and work efficiently remains priceless across the ages. This two-session Live Online workshop will help equip leaders with the knowledge and skills necessary to lead virtual teams to new levels of effectiveness.




     
  • Analyze Problems and Make Decisions (02:00 PM - 05:00 PM)
    Event Details
    Monday, August 15, 2016
    02:00 PM - 05:00 PM
    Online

    Length: 3-hour Live Online Workshop


    This 3-hour Live Online workshop highlights several different problem solving tools and methods for gathering and analyzing data to make the process efficient and interactive. Decisions often need to be made quickly or under pressure which can lead to stress on individuals and teams. Learn to apply practical principles that can minimize stress that impedes sound decision-making.

     
  • Kickoff to the Dale Carnegie Live Online Experience (10:00 AM - 10:30 AM)
    Event Details
    Monday, August 15, 2016
    10:00 AM - 10:30 AM
    Online

    Length: 30-minute Live Online Presentation


    Our online learning environment is designed to be engaging, interesting, informative, and above all, interactive. We want your experience to be great, so that you can apply useful Dale Carnegie principles in your work and personal life. This FREE, 30-minute, interactive session introduces you to the Live Online experience, tests your audio connection, and teaches you how to use the many learning tools used in Dale Carnegie Digital webinars, workshops, and seminars.

     
  • Remember Names to Build Better Professional Relationships (04:00 PM - 05:00 PM)
    Event Details
    Monday, August 15, 2016
    04:00 PM - 05:00 PM
    Online

    Length: 1-hour Live Online Webinar


    In this Keys to Success Webinar, you will learn techniques to help you remember names when you need them. They are the basis for being able to more effectively grow and tap into your network of contacts. Find out which tools and formulas you can use that will help you remember the name of just about any person you will ever meet!

     
  • Present with Impact (11:00 AM - 12:00 PM)
    Event Details
    Monday, August 15, 2016
    11:00 AM - 12:00 PM
    Online

    Length: 1-hour Live Online Webinar


    A presentation is one of the most important tools a professional has for getting things done and influencing others. Whether you are persuading colleagues, selling to a client, energizing a team, or recommending an idea to senior leaders, an effective presentation can be the difference between your success and failure. This interactive, one-hour webinar will help you focus on the visual, vocal, and verbal components of presentation delivery so that your message has the intended impact on your audience.

     
Tuesday, August 16, 2016
  • Virtual Meetings that Engage (11:00 AM - 01:00 PM)
    Event Details
    Tuesday, August 16, 2016
    11:00 AM - 01:00 PM
    Online

    Length: 2-hour Live Online Workshop


    In this 2-hour Live Online Workshop, you'll learn to use activities to energize your next online meeting, and identify what's unique about preparing for and running an online meeting. This session offers three components of an effective online meeting leadership strategy: pre-meeting planning, managing the meeting, and post-meeting follow-up. You'll participate in and examine meeting activities and online tools used to make them energizing. And you will explore the answers to these questions: How will you generate participation and build cooperation? What activities will keep your team members engaged? What online tools will help you stay focused and on time?

     
  • Leading Across Generations (02:00 PM - 04:00 PM)
    Event Details
    Tuesday, August 16, 2016
    02:00 PM - 04:00 PM
    Online

    Length: 2-hour Live Online Workshop


    Leading a team of diverse generations can be an incredibly rich and productive experience when you have the skills in place to capitalize on the strengths of each generation. This program provides insights and tools to help you turn the attitudes and skills each generation brings to the table into powerful performance drivers. You will learn the approaches that will most often help you lead members of each generation, resulting in an engaging and productive work environment for everyone.




     
  • How to Cold Call and Build New Customers (12:00 PM - 03:00 PM)
    Event Details
    Tuesday, August 16, 2016
    12:00 PM - 03:00 PM
    Online

    Length: 3-hour Live Online Workshop


    Cold calling has never been tougher. As soon as the prospect figures out you're a sales person the immediate responses are "no budget," "we're in a purchasing freeze", or "call me in six months if things are any better."But we all know that there is always money available to buy something that provides real value to the prospect. The trick is to get your value proposition in front of the prospect in such a compelling way that you turn off the automatic "no" response.

     
  • Build a High Performing Virtual Team (03:00 PM - 04:00 PM)
    Event Details
    Tuesday, August 16, 2016
    03:00 PM - 04:00 PM
    Online

    Length: 1-hour Live Online Webinar


    What does it take to build and manage a successful virtual team? Dispersed workforces are today's norm, and while virtual teams can be similar to traditional ones, leaders can no longer rely on only face-to-face communication and team building methods to build a productive virtual team. The digital age is changing the way we work, play, communicate and think. It is an exciting frontier that rewards those that step up to the challenge and develop new levels of competence. While it may seem difficult to keep pace with technological changes, the abundance of new, user-friendly tools actually make it easier to lead and collaborate across distance than ever before. This Live Online webinar introduces the tools, attitudes and actions leaders need to encourage maximum performance in team members.




     
  • Outstanding Customer Service (12:00 PM - 01:00 PM)
    Event Details
    Tuesday, August 16, 2016
    12:00 PM - 01:00 PM
    Online

    Length: 1-hour Live Online Webinar


    In this interactive, one-hour webinar, you will be given a simple yet effective eight-step process for resolving complaints, as well as some key guidelines to follow in dealing with challenging customers. You will also learn the five approaches to engage customers and build loyalty, and a useful process for gaining customer referrals without being pushy or aggressive.

     
Wednesday, August 17, 2016
  • Building Your Power Team (02:00 PM - 04:00 PM)
    Event Details
    Wednesday, August 17, 2016
    02:00 PM - 04:00 PM
    Online

    Length: 2-hour Live Online Workshop


    Building a team can be both a challenging and productive experience when a leader has the skills to capitalize on the strengths each person brings to the team. Different generations provide diversity and bring a unique mindset, work style, and communication style. Qualifications, skills, and knowledge are definitely important; however, the ability to relate to others, establish rapport and demonstrate a positive attitude can only be determined through an interview. Asking behavior-based questions can help you differentiate candidates and choose the right person for the team. Once each individual is hired, the first 30 days are critical to successful on-boarding, as your team will need to trust you and believe in you in order to follow you.

     
  • Create Your Work-Life Breakthrough (11:00 AM - 12:00 PM)
    Event Details
    Wednesday, August 17, 2016
    11:00 AM - 12:00 PM
    Online

    Length: 1-hour Live Online Webinar


    Most of us aspire to live a balanced life. We want to spend the appropriate amount of time and energy in each aspect of our lives. Yet, often our lives fall out of balance due to workplace stress or changes, an accident or injury, an unpredicted event, or even a small worry that grows larger with each passing day. By analyzing our current levels of energy and focus in each aspect of life – work, family, health, community, spirituality, social life, and finances – we can determine how satisfied we are with each, identify potential stressors, and plan a course of action based on what is truly important to us. In this session you will explore useful tips and actions that can help you regain your sense of balance. Create Your Work-Life Breakthrough is part of the Keys To Success Webinar Series.

     
  • Dream Big, Focus Small: Achieve SMARTER Goals (08:00 AM - 09:00 AM)
    Event Details
    Wednesday, August 17, 2016
    08:00 AM - 09:00 AM
    Online

    Length: 1-hour Live Online Webinar


    In this fast-paced, one-hour Live Online webinar you will learn how to create such SMARTER goals for personal and professional success. You will see why it is important to both dream big, but then focus small, to overcome common obstacles. And you'll walk away with ten tips that can be key to achieving results and improving your performance.

     
Thursday, August 18, 2016
  • Step Up to Leadership (11:00 AM - 02:00 PM)
    Event Details
    Thursday, August 18, 2016
    11:00 AM - 02:00 PM
    Online

    Length: 6-hour Live Online Workshop
    Number of sessions: Two 3-hour sessions, held on the same day over two consecutive weeks


    Employees are open to influence and motivation. "If you tell me what to do, I will do it to protect my job. But if you inspire me to do it, I will do it to the best of my ability." Supervisors who understand this simple truth and know how to apply it are the ones who generate results in today's organizations. Great managers develop high-performance teams that get results because they know how to lead a team, not just manage it. This program will smooth your transition from individual contributor to supervisor to leader. You will learn the basics like delegation, time management, and performance appraisal techniques, and gain insights into the more advanced aspects of leadership needed to inspire and motivate teams.

     
  • Lead Change Effectively (08:00 AM - 10:00 AM)
    Event Details
    Thursday, August 18, 2016
    08:00 AM - 10:00 AM
    Online

    Length: 2-hour Live Online Workshop


    In this two-hour Live Online workshop we will examine the challenges of change leadership and the mistakes that often result. We will incorporate principles for leading organizational change, leading individuals during times of change, and managing our own reactions to change. Out of this discussion, you will create a draft of a change leadership plan. By creating and following through on this plan, you can take a more organized approach to leading organizational change.

     
  • Attitudes for Service (02:00 PM - 05:00 PM)
    Event Details
    Thursday, August 18, 2016
    02:00 PM - 05:00 PM
    Online

    Length: 3-hour Live Online Workshop


    Customer service is a significant part of the entire customer experience. By applying key principles to strengthen relationships and by maintaining your attitude and professionalism in all customer service situations, you and your organization can differentiate yourselves from the competition. In this Live Online workshop, you will discuss taking 100% responsibility for customer service. Each time an internal or external customer comes into contact with you, your attitude is showing. You will apply Dale Carnegie principles and identify ways to maintain a friendly, low pressure and high service environment that makes customers want to come back to you in the future.

     
  • Succession Planning for You and Your Managers (03:00 PM - 04:00 PM)
    Event Details
    Thursday, August 18, 2016
    03:00 PM - 04:00 PM
    Online

    Length: 1-hour Live Online Webinar


    Many leaders in key positions are becoming eligible for retirement. There is a great sense of urgency to proactively plan to replace a key talent. The expense and risk associated with bringing in candidates from the outside is high. Compounding this problem, the supply of job-ready replacement candidates is often limited. As HR professionals or managers, if you’re unsure where to begin, or are looking for a fresh approach to speed up the process, this webinar can help.

     
Friday, August 19, 2016
  • Marshall Goldsmith - What Got You Here Won't Get You There (09:00 AM - 12:00 PM)
    Event Details
    Friday, August 19, 2016
    09:00 AM - 12:00 PM
    Online

    Length: 6-hour Live Online Workshop
    Number of sessions: Two 3-hour sessions, held on the same day over two consecutive weeks


    Dale Carnegie Digital® is excited to partner with Marshall Goldsmith to make one of the most effective management development methodologies accessible, convenient, live and online! Experience the merging of our world-renowned training and that of leadership development expert, executive coach and author, Marshall Goldsmith from his New York Times best seller and Wall Street Journal #1 business book, What Got You Here Won’t Get You There. This dynamic session will help you identify and overcome 20 of the most common interpersonal challenges often found in leadership behavior. You’ll learn a seven-step method to get rid of bad habits, or make adjustments to habits you want to change. You’ll apply a variety of methods to gain feedback and practice feed forward- a simple yet powerful process that turns feedback into productive action. Seminar Bonus: All participants receive a free copy of the best-selling book, What Got You Here Won’t Get You There by Marshall Goldsmith.For domestic shipping please allow at least 5- 7 business days for receipt of the Marshall Goldsmith book from time registered for this course. For international participants, please allow at least 7-10 business days shipping from time registered for this course.

     
  • Unleash the Power of Mentoring In your Organization (01:00 PM - 03:00 PM)
    Event Details
    Friday, August 19, 2016
    01:00 PM - 03:00 PM
    Online

    Length: 2-hour Live Online Workshop


    A mentor provides professional advice and support. He or she willingly shares knowledge, experience and often personal and professional network contacts. Successful mentoring can help less experienced individuals navigate away from costly mistakes. For a mentor, the relationship provides an opportunity to gain a fresh perspective and the satisfaction from guiding others to professional success. In this two-hour Live Online workshop, learn what it takes to make the launch of your program successful and avoid the challenges that often derail organizational initiatives.

     
  • Meetings that Work (01:00 PM - 03:00 PM)
    Event Details
    Friday, August 19, 2016
    01:00 PM - 03:00 PM
    Online

    Length: 2-hour Live Online Workshop


    This two-hour Live Online workshop is a much needed antidote for any person or organization suffering from poor meetings. By applying Dale Carnegie's principles and by gaining the willing cooperation of others, you become the catalyst for beneficial outcomes for colleagues, customers, managers, and yourself.

     
  • Strategic Planning Essentials: Prepare for Future Success (09:00 AM - 12:00 PM)
    Event Details
    Friday, August 19, 2016
    09:00 AM - 12:00 PM
    Online

    Length: 3-hour Live Online Workshop


    Most of us do not need to be convinced about the importance of planning. Research and anecdotal examples abound describing organizations that have thrived or failed due to adequate or inadequate planning. But success takes more than planning - it requires new ways of thinking about who we are as organizations. You can either create your own destiny or be at the mercy of the moment. In this three-hour Live Online workshop, participants will learn the essentials of strategic planning and prepare their organization for future success.

     
  • Present to Persuade (03:00 PM - 04:00 PM)
    Event Details
    Friday, August 19, 2016
    03:00 PM - 04:00 PM
    Online

    Length: 1-hour Live Online Webinar


    If you ever needed to persuade others through a presentation, you know there area a host of challenges to doing so effectively. By putting yourself in the listener's situation, a presenter can more easily see the audience's point of view and appeal to their interests. It is also critical that you have a message that is clear, concise, and easy to understand. In this interactive, one-hour webinar you will learn a proven structure for organizing a persuasive presentation, identify ways to use audience-appropriate evidence, and learn other best practice tips for presenting to persuade.

     
Monday, August 22, 2016
  • Managing Conflict in the Workplace (02:00 PM - 05:00 PM)
    Event Details
    Monday, August 22, 2016
    02:00 PM - 05:00 PM
    Online

    Length: 3-hour Live Online Workshop


    Nothing can destroy productivity, derail projects, and damage your reputation faster than workplace conflict. Whether it smolders just beneath the surface or becomes open warfare, conflict can paralyze your group, department, or the entire organization. And once initiated, the unpleasant task of resolving conflicts falls on your shoulders. Based on the time-tested principles from the new book How to Win Friends and Influence People in the Digital Age, this program prescribes the best approaches for effectively dealing with conflicts, so you can resolve issues while maintaining positive relationships. Learn to diagnose conflict before it intensifies, apply appropriate conflict resolution techniques to specific situations, and remain poised when tension is high.

     
  • Critical Thinking: Tools for Effective Action (01:00 PM - 04:00 PM)
    Event Details
    Monday, August 22, 2016
    01:00 PM - 04:00 PM
    Online

    Length: 3-hour Live Online Workshop


    This three-hour Live Online workshop will help you in leading your team to pinpoint opportunities for improvement, brainstorm creatively, logically evaluate options, and make informed decisions that will lead to success. The tools discussed will help you become proactive instead of reactive in the face of problems and move from possibilities to solutions.

     
  • Secrets to Leading with Assertiveness (03:00 PM - 04:00 PM)
    Event Details
    Monday, August 22, 2016
    03:00 PM - 04:00 PM
    Online

    Length: 1-hour Live Online Webinar


    In this webinar, you will learn to build on your strengths, advocate for what you need to be successful and use the right language to do so. You will learn strategies to boost your confidence, 10 tips to build assertiveness, and the Dale Carnegie principles of cooperation to influence and effectively lead your team.

     
  • Getting Results Without Authority (10:00 AM - 11:00 AM)
    Event Details
    Monday, August 22, 2016
    10:00 AM - 11:00 AM
    Online

    Length: 1-hour Live Online Webinar


    Organizations have changed – there is now a mix of top-down authority and work where no single person is always “the boss.” Between matrix organizations, flatter structures, contracting, and outsourcing, success often depends on gaining the cooperation of people and resources that you do not have direct authority over. Great leaders and managers find success through influence and negotiation. They focus first on gaining employees’ respect and trust. They build up credibility through consistent action and leadership. They listen and provide support, thereby laying the groundwork for future support and influence. In this Keys to Success Webinar, you will learn the characteristics you need to have, and actions you need to take, to get maximum results from people who don’t work directly for you. You’ll learn how to influence others by building authentic trust, credibility, and respect, thereby gaining their willing cooperation when you need it most. Getting Results Without Authority is part of the Keys To Success Webinar Series.

     
Tuesday, August 23, 2016
  • Cross and Up Selling (01:00 PM - 04:00 PM)
    Event Details
    Tuesday, August 23, 2016
    01:00 PM - 04:00 PM
    Online

    Length: 3-hour Live Online Workshop


    Acquiring new customers requires time and effort, but once onboard they create excellent opportunities for cross-selling and up-selling. By asking the right questions and making appropriate suggestions, you can significantly increase their overall purchase level, add revenue to your company’s top-line, and satisfy your client all at the same time. The secret is to uncover your customer’s unarticulated needs, and to offer solutions in a professional and consultative way. In this course you will learn to identify opportunities to delivery more products and services to your customers, and to apply a proven selling process that makes decision-making easy. You will become confident presenting additional buying opportunities and higher-margin alternatives, and your customer will thank you for it.

     
  • Cultivate Power without Being Intimidating (02:00 PM - 05:00 PM)
    Event Details
    Tuesday, August 23, 2016
    02:00 PM - 05:00 PM
    Online

    Length: 3-hour Live Online Workshop


    Part of successful organizational leadership is having the ability to assert the power of your position without intimidating others to the point where they are hesitant to take initiative. For staff members to respect you, they need to feel that you are approachable and able to keep your emotions in check. By applying Dale Carnegie's principles, and by gaining the willing cooperation of others, you become a catalyst for beneficial outcomes for your colleagues, customers, and yourself.

     
  • Secrets of Motivation (08:00 AM - 10:00 AM)
    Event Details
    Tuesday, August 23, 2016
    08:00 AM - 10:00 AM
    Online

    Length: 2-hour Live Online Workshop


    To achieve your strategic objectives, you first need to learn what motivates employees to work to their full potential. Secrets of Motivation will teach you how to become a leader who is known for getting results through people. You’ll learn to build effective relationships, encourage commitment, and harness innovation in your work environment.

     
  • Disagree Agreeably (01:00 PM - 02:00 PM)
    Event Details
    Tuesday, August 23, 2016
    01:00 PM - 02:00 PM
    Online

    Length: 1-hour Live Online Webinar


    Left unresolved, disagreements with others can waste time and energy, and also negatively impact productivity. For many, the normal reaction is to avoid disagreements in order to maintain a peaceful work environment. Yet we can gain so much from those with whom we disagree if we can learn to view these situations as learning opportunities, and deal with them in an agreeable and professional way. In this webinar, you will gain insights into your personality and reactions when dealing with differences of opinion surrounding your "hot buttons." You will learn to give others the benefit of the doubt and how to practice expressing yourself in a way that promotes acceptance, agreeable outcomes, and improved productivity.

     
Wednesday, August 24, 2016
  • Coaching for Improved Performance (02:00 PM - 04:00 PM)
    Event Details
    Wednesday, August 24, 2016
    02:00 PM - 04:00 PM
    Online

    Length: 2-hour Live Online Workshop


    This workshop provides effective coaching techniques and other tools to help close the gap between expected performance and actual results. After completing this session, participants will coach for improved performance by following a step-by-step process and use the appraisal meeting to focus on future growth and training for others.

     
  • Negotiations: A Human Relations Approach (11:00 AM - 01:00 PM)
    Event Details
    Wednesday, August 24, 2016
    11:00 AM - 01:00 PM
    Online

    Length: 2-hour Live Online Workshop


    Applying a proven negotiations process helps people know where they are going and how to plan for success. In this two-hour workshop, you will learn techniques such as building rapport; analyzing the actions, needs, and agendas of all parties; using effective strategies such as presenting alternatives; bargaining in good faith; and finalizing agreements so that everyone "wins" something they want. By doing so you will be able to gain cooperation and increase the likelihood that future interactions will be positive.

     
  • Kickoff to the Dale Carnegie Live Online Experience (11:00 AM - 11:30 AM)
    Event Details
    Wednesday, August 24, 2016
    11:00 AM - 11:30 AM
    Online

    Length: 30-minute Live Online Presentation


    Our online learning environment is designed to be engaging, interesting, informative, and above all, interactive. We want your experience to be great, so that you can apply useful Dale Carnegie principles in your work and personal life. This FREE, 30-minute, interactive session introduces you to the Live Online experience, tests your audio connection, and teaches you how to use the many learning tools used in Dale Carnegie Digital webinars, workshops, and seminars.

     
  • Powerful Conversations to Engage Your Workforce (04:00 PM - 05:00 PM)
    Event Details
    Wednesday, August 24, 2016
    04:00 PM - 05:00 PM
    Online

    Length: 1-hour Live Online Webinar


    Great conversationalists are able to find connections with others by asking the right questions and learning team members' likes and dislikes. As a result of these relationships, trust is formed and teamwork comes more naturally. In this fast-paced webinar, you will hone the skills needed to have powerful conversations that will improve professional relationships, build trust, and get real results.

     
Thursday, August 25, 2016
  • Goal Setting and Accountability (03:00 PM - 05:00 PM)
    Event Details
    Thursday, August 25, 2016
    03:00 PM - 05:00 PM
    Online

    Length: 2-hour Live Online Workshop


    Successful leaders and managers take an active role in goal setting and hold their people accountable. But doing so in a supportive way is critical for the members of the team to feel that what they do makes a difference, keep engagement levels high, and ultimately achieve optimal results. This two-hour Live Online workshop will help you instill in your team the importance of individual, team, and development goals, and create a culture of high performance. You will learn tips to build employee engagement that drives positive outcomes, and best practices for holding individuals and teams accountable to the agreed upon goals.




     
  • Compelling Sales Presentations (10:00 AM - 01:00 PM)
    Event Details
    Thursday, August 25, 2016
    10:00 AM - 01:00 PM
    Online

    Length: 3-hour Live Online Workshop


    This 3-hour Live Online workshop is designed for sales people who want to increase their close rates through more effective presentations. The program provides an overview and flow of a sales presentation and highlights the ideas that people need to know and practice to get started. In addition to sales presentations, it emphasizes how we should present ourselves in any situation. It is especially useful for people involved in consultative selling.

     
  • Performance Reviews That Motivate (08:00 AM - 09:00 AM)
    Event Details
    Thursday, August 25, 2016
    08:00 AM - 09:00 AM
    Online

    Length: 1-hour Live Online Webinar


    Let's face it. We don't often think that "performance review" and "motivation" belong in the same sentence. Performance reviews can cause anxiety in the associates being appraised and the manager responsible for conducting them. An effective performance review can be an opportunity for honest, open conversation about positive and negative results. It can inspire and engage people when it is focused on plans for the future. By setting expectations and helping associates to create achievable targets well in advance, then coaching and providing adequate feedback throughout the year, performance management becomes part of the culture rather than a dreaded annual event. People support what they help to create. Very few people are motivated by criticism. In this fast-paced webinar, explore ways to conduct RAVE performance reviews and plan your performance conversations so that staff members feel encouraged, inspired and ready to exceed expectations. Performance Reviews that Motivate is part of the Keys To Success Webinar Series.

     
Friday, August 26, 2016
  • Transforming Customer Complaints into Opportunities (10:00 AM - 01:00 PM)
    Event Details
    Friday, August 26, 2016
    10:00 AM - 01:00 PM
    Online

    Length: 3-hour Live Online Workshop


    This 3-hour Live Online workshop provides useful strategies and guidelines for successfully resolving customer complaints. Using the Restore and Retain Equation can help turn a complaint into an opportunity to create a loyal customer. Cross and up selling opportunities can result from a well-handled complaint. Finally, examining root causes of your common complaints can help you find ways to reduce or eliminate them. By effectively resolving complaints you can reduce stress, build relationships, and improve customer loyalty and retention.

     
  • Managing Workplace Stress (08:00 AM - 11:00 AM)
    Event Details
    Friday, August 26, 2016
    08:00 AM - 11:00 AM
    Online

    Length: 3-hour Live Online Workshop


    The list of stress factors in today's world grows longer every day. People react differently to living in this pressure cooker. Some become aggressive while others become passive or just shut down altogether. Regardless of the reaction, the results are the same – personal and organizational productivity grind to a halt, creativity dies, and momentum vanishes. Now you can do something about the destructive forces of stress in the workplace. Learn to assess your current reactions to stress so that you can stop worrying and start working up to your full potential.

     
  • Successful Public Speaking (+ On-Demand Bonus) (11:00 AM - 02:00 PM)
    Event Details
    Friday, August 26, 2016
    11:00 AM - 02:00 PM
    Online

    Length: 3-hour Live Online Workshop


    Successful Public Speaking uses the foolproof methods of Dale Carnegie to turn the participant from a nervous novice into a confident presenter. Dale Carnegie believed that public speaking is a skill to be learned, not an inborn trait. He validated that belief year after year by turning out the most accomplished speakers in the world. In this session, participants will learn the very same skills that Dale Carnegie himself used to create generations of politicians, community leaders, and successful business people. To master the art of public speaking learners need to eliminate discomfort and boost confidence, and understand the key elements of opening, message delivery, closing, and question and answer.

     
  • Present Complex Information (02:00 PM - 03:00 PM)
    Event Details
    Friday, August 26, 2016
    02:00 PM - 03:00 PM
    Online

    Length: 1-hour Live Online Webinar


    In this interactive, one-hour webinar, you will focus on how to better present on topics you know well but your audience considers complex or full of new information. The key is to plan out the best approach for listeners so that they can more easily receive the information. Sequencing information in a logical way and in manageable chunks helps them stay engaged, and analogies can be a critical tool for connecting with what your audience already understands. You'll walk away with other best practices for support materials, visuals, and presentation delivery that will help you plan for your next presentation.

     
Monday, August 29, 2016
  • Overcoming Workplace Negativity with Enthusiasm (02:00 PM - 05:00 PM)
    Event Details
    Monday, August 29, 2016
    02:00 PM - 05:00 PM
    Online

    Length: 3-hour Live Online Workshop


    Negative attitudes spread to the point where they eventually affect performance and decision-making. That's the bad news. The good news is that enthusiasm and positive attitudes spread just as quickly and affect performance just as much -- in the right direction. Overcoming Workplace Negativity with Enthusiasm is a live online program that will show you how to use Dale Carnegie's proven ways to prevent the naysayers, whiners and downers from robbing you and your group of the energy to succeed. In just 3 hours, you'll learn specific techniques for dealing with that burned-out feeling so that you can lead with confidence and enthusiasm. Take a positive step toward success right now.

     
  • Virtual Meetings that Engage (12:00 PM - 02:00 PM)
    Event Details
    Monday, August 29, 2016
    12:00 PM - 02:00 PM
    Online

    Length: 2-hour Live Online Workshop


    In this 2-hour Live Online Workshop, you'll learn to use activities to energize your next online meeting, and identify what's unique about preparing for and running an online meeting. This session offers three components of an effective online meeting leadership strategy: pre-meeting planning, managing the meeting, and post-meeting follow-up. You'll participate in and examine meeting activities and online tools used to make them energizing. And you will explore the answers to these questions: How will you generate participation and build cooperation? What activities will keep your team members engaged? What online tools will help you stay focused and on time?

     
  • Managing Customer Expectations (01:00 PM - 04:00 PM)
    Event Details
    Monday, August 29, 2016
    01:00 PM - 04:00 PM
    Online

    Length: 3-hour Live Online Workshop


    It is a simple truth: customers continue to do business with organizations that deliver on what they promise and who have treated them fairly. You have far more potential to develop long lasting relationships and future business success by managing customer expectations in a consistent way. In this session, you examine ways that you can exceed your customers’ expectations by setting, monitoring, and influencing their expectations. You start by determining their initial expectations and the reasons for each. Then you proactively set realistic expectations with the customer, leverage sure-fire ways to exceed them, and follow an ongoing and consistent process to manage customer expectations in the future.


     

     
  • Building Your Power Team (10:00 AM - 12:00 PM)
    Event Details
    Monday, August 29, 2016
    10:00 AM - 12:00 PM
    Online

    Length: 2-hour Live Online Workshop


    Building a team can be both a challenging and productive experience when a leader has the skills to capitalize on the strengths each person brings to the team. Different generations provide diversity and bring a unique mindset, work style, and communication style. Qualifications, skills, and knowledge are definitely important; however, the ability to relate to others, establish rapport and demonstrate a positive attitude can only be determined through an interview. Asking behavior-based questions can help you differentiate candidates and choose the right person for the team. Once each individual is hired, the first 30 days are critical to successful on-boarding, as your team will need to trust you and believe in you in order to follow you.

     
  • Strategic Planning Essentials: Prepare for Future Success (11:00 AM - 02:00 PM)
    Event Details
    Monday, August 29, 2016
    11:00 AM - 02:00 PM
    Online

    Length: 3-hour Live Online Workshop


    Most of us do not need to be convinced about the importance of planning. Research and anecdotal examples abound describing organizations that have thrived or failed due to adequate or inadequate planning. But success takes more than planning - it requires new ways of thinking about who we are as organizations. You can either create your own destiny or be at the mercy of the moment. In this three-hour Live Online workshop, participants will learn the essentials of strategic planning and prepare their organization for future success.

     
  • Dream Big, Focus Small: Achieve SMARTER Goals (04:00 PM - 05:00 PM)
    Event Details
    Monday, August 29, 2016
    04:00 PM - 05:00 PM
    Online

    Length: 1-hour Live Online Webinar


    In this fast-paced, one-hour Live Online webinar you will learn how to create such SMARTER goals for personal and professional success. You will see why it is important to both dream big, but then focus small, to overcome common obstacles. And you'll walk away with ten tips that can be key to achieving results and improving your performance.

     
Tuesday, August 30, 2016
  • Attitudes for Service (12:00 PM - 03:00 PM)
    Event Details
    Tuesday, August 30, 2016
    12:00 PM - 03:00 PM
    Online

    Length: 3-hour Live Online Workshop


    Customer service is a significant part of the entire customer experience. By applying key principles to strengthen relationships and by maintaining your attitude and professionalism in all customer service situations, you and your organization can differentiate yourselves from the competition. In this Live Online workshop, you will discuss taking 100% responsibility for customer service. Each time an internal or external customer comes into contact with you, your attitude is showing. You will apply Dale Carnegie principles and identify ways to maintain a friendly, low pressure and high service environment that makes customers want to come back to you in the future.

     
  • Unleash the Power of Mentoring In your Organization (10:00 AM - 12:00 PM)
    Event Details
    Tuesday, August 30, 2016
    10:00 AM - 12:00 PM
    Online

    Length: 2-hour Live Online Workshop


    A mentor provides professional advice and support. He or she willingly shares knowledge, experience and often personal and professional network contacts. Successful mentoring can help less experienced individuals navigate away from costly mistakes. For a mentor, the relationship provides an opportunity to gain a fresh perspective and the satisfaction from guiding others to professional success. In this two-hour Live Online workshop, learn what it takes to make the launch of your program successful and avoid the challenges that often derail organizational initiatives.

     
  • Delegation (01:00 PM - 04:00 PM)
    Event Details
    Tuesday, August 30, 2016
    01:00 PM - 04:00 PM
    Online

    Length: 3-hour Live Online Workshop


    In order to be a truly effective manager, you must be comfortable delegating work and ensuring your employees are accountable for delivery. With a fine line between delegating and "dumping", it is important to follow specific steps that make assignments clear and create a sense of ownership among team members while also maintaining overall control. Effective delegation helps develop individuals and achieve specific organizational outcomes. Learn how to identify who is ready for delegation using a reliable and collaborative process, and become prepared to determine "who will do what, when, and to what standard?" in your day-to-day role.

     
  • Meetings that Work (08:00 AM - 10:00 AM)
    Event Details
    Tuesday, August 30, 2016
    08:00 AM - 10:00 AM
    Online

    Length: 2-hour Live Online Workshop


    This two-hour Live Online workshop is a much needed antidote for any person or organization suffering from poor meetings. By applying Dale Carnegie's principles and by gaining the willing cooperation of others, you become the catalyst for beneficial outcomes for colleagues, customers, managers, and yourself.

     
  • Kickoff to the Dale Carnegie Live Online Experience (04:00 PM - 04:30 PM)
    Event Details
    Tuesday, August 30, 2016
    04:00 PM - 04:30 PM
    Online

    Length: 30-minute Live Online Presentation


    Our online learning environment is designed to be engaging, interesting, informative, and above all, interactive. We want your experience to be great, so that you can apply useful Dale Carnegie principles in your work and personal life. This FREE, 30-minute, interactive session introduces you to the Live Online experience, tests your audio connection, and teaches you how to use the many learning tools used in Dale Carnegie Digital webinars, workshops, and seminars.

     
  • Create Your Work-Life Breakthrough (02:00 PM - 03:00 PM)
    Event Details
    Tuesday, August 30, 2016
    02:00 PM - 03:00 PM
    Online

    Length: 1-hour Live Online Webinar


    Most of us aspire to live a balanced life. We want to spend the appropriate amount of time and energy in each aspect of our lives. Yet, often our lives fall out of balance due to workplace stress or changes, an accident or injury, an unpredicted event, or even a small worry that grows larger with each passing day. By analyzing our current levels of energy and focus in each aspect of life – work, family, health, community, spirituality, social life, and finances – we can determine how satisfied we are with each, identify potential stressors, and plan a course of action based on what is truly important to us. In this session you will explore useful tips and actions that can help you regain your sense of balance. Create Your Work-Life Breakthrough is part of the Keys To Success Webinar Series.

     
Wednesday, August 31, 2016
  • Managing Conflict in the Workplace (08:00 AM - 11:00 AM)
    Event Details
    Wednesday, August 31, 2016
    08:00 AM - 11:00 AM
    Online

    Length: 3-hour Live Online Workshop


    Nothing can destroy productivity, derail projects, and damage your reputation faster than workplace conflict. Whether it smolders just beneath the surface or becomes open warfare, conflict can paralyze your group, department, or the entire organization. And once initiated, the unpleasant task of resolving conflicts falls on your shoulders. Based on the time-tested principles from the new book How to Win Friends and Influence People in the Digital Age, this program prescribes the best approaches for effectively dealing with conflicts, so you can resolve issues while maintaining positive relationships. Learn to diagnose conflict before it intensifies, apply appropriate conflict resolution techniques to specific situations, and remain poised when tension is high.

     
  • Analyze Problems and Make Decisions (10:00 AM - 01:00 PM)
    Event Details
    Wednesday, August 31, 2016
    10:00 AM - 01:00 PM
    Online

    Length: 3-hour Live Online Workshop


    This 3-hour Live Online workshop highlights several different problem solving tools and methods for gathering and analyzing data to make the process efficient and interactive. Decisions often need to be made quickly or under pressure which can lead to stress on individuals and teams. Learn to apply practical principles that can minimize stress that impedes sound decision-making.

     
  • How to Cold Call and Build New Customers (02:00 PM - 05:00 PM)
    Event Details
    Wednesday, August 31, 2016
    02:00 PM - 05:00 PM
    Online

    Length: 3-hour Live Online Workshop


    Cold calling has never been tougher. As soon as the prospect figures out you're a sales person the immediate responses are "no budget," "we're in a purchasing freeze", or "call me in six months if things are any better."But we all know that there is always money available to buy something that provides real value to the prospect. The trick is to get your value proposition in front of the prospect in such a compelling way that you turn off the automatic "no" response.

     
  • Remember Names to Build Better Professional Relationships (11:00 AM - 12:00 PM)
    Event Details
    Wednesday, August 31, 2016
    11:00 AM - 12:00 PM
    Online

    Length: 1-hour Live Online Webinar


    In this Keys to Success Webinar, you will learn techniques to help you remember names when you need them. They are the basis for being able to more effectively grow and tap into your network of contacts. Find out which tools and formulas you can use that will help you remember the name of just about any person you will ever meet!

     
  • Appeal to Buyer Motives to Close More Sales (12:00 PM - 01:00 PM)
    Event Details
    Wednesday, August 31, 2016
    12:00 PM - 01:00 PM
    Online

    Length: 1-hour Live Online Webinar


    In this interactive, one-hour webinar, you will learn how to gain commitment more easily by conducting the early phases of the sale skillfully. Over-emphasis on closing can feel like a manipulative technique to the buyer and can strain the relationship. The key is to build the relationship throughout the sales process by appealing to buyer emotions and motives. Doing so will improve close ratios and lead to more successful sales.

     
  • Build a High Performing Virtual Team (02:00 PM - 03:00 PM)
    Event Details
    Wednesday, August 31, 2016
    02:00 PM - 03:00 PM
    Online

    Length: 1-hour Live Online Webinar


    What does it take to build and manage a successful virtual team? Dispersed workforces are today's norm, and while virtual teams can be similar to traditional ones, leaders can no longer rely on only face-to-face communication and team building methods to build a productive virtual team. The digital age is changing the way we work, play, communicate and think. It is an exciting frontier that rewards those that step up to the challenge and develop new levels of competence. While it may seem difficult to keep pace with technological changes, the abundance of new, user-friendly tools actually make it easier to lead and collaborate across distance than ever before. This Live Online webinar introduces the tools, attitudes and actions leaders need to encourage maximum performance in team members.




     
  • Outstanding Customer Service (04:00 PM - 05:00 PM)
    Event Details
    Wednesday, August 31, 2016
    04:00 PM - 05:00 PM
    Online

    Length: 1-hour Live Online Webinar


    In this interactive, one-hour webinar, you will be given a simple yet effective eight-step process for resolving complaints, as well as some key guidelines to follow in dealing with challenging customers. You will also learn the five approaches to engage customers and build loyalty, and a useful process for gaining customer referrals without being pushy or aggressive.

     
Wednesday, September 07, 2016
  • Winning Leadership: Engage, Align, and Get Results (02:00 PM - 05:00 PM)
    Event Details
    Wednesday, September 07, 2016
    02:00 PM - 05:00 PM
    Online

    Length: 12-hour Live Online Seminar
    Number of sessions: Four 3-hour sessions, held on the same day over four consecutive weeks


    Do today's best leaders dictate change, or inspire it? Do they tell employees what to do, or influence their choices and assist them in reaching their performance goals? The best leaders adapt and lead by example, creating an environment of engagement and accountability for their teams. This four-session Live Online seminar will teach you how to stop managing and start leading; to stop pushing and start pulling. You will have ample time to develop and practice the skill set of the modern leader, making you a vital part of your organization's future.

     
Tuesday, November 01, 2016
  • Winning Leadership: Engage, Align, and Get Results (11:00 AM - 02:00 PM)
    Event Details
    Tuesday, November 01, 2016
    11:00 AM - 02:00 PM
    Online

    Length: 12-hour Live Online Seminar
    Number of sessions: Four 3-hour sessions, held on the same day over four consecutive weeks


    Do today's best leaders dictate change, or inspire it? Do they tell employees what to do, or influence their choices and assist them in reaching their performance goals? The best leaders adapt and lead by example, creating an environment of engagement and accountability for their teams. This four-session Live Online seminar will teach you how to stop managing and start leading; to stop pushing and start pulling. You will have ample time to develop and practice the skill set of the modern leader, making you a vital part of your organization's future.

     
 
 
 
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