After this seminar, you will be able to:
• Discover whether your image is sending the wrong message
• Develop flexibility in your communication style
• Speak confidently, diplomatically, and tactfully in difficult situations
• Use a tried and true method to disagree agreeably
• Communicate more effectively through active listening skills
• Control your "hot buttons" so that you respond instead of react
• Avoid conflict, but stay calm and poised when it's unavoidable
• Present yourself in a powerful way without intimidating others
• Deal assertively and diplomatically with difficult people
• Maintain your composure when criticized
• Increase trust, credibility, and respect through words and actions
• Build rapport and strengthen relationships
"I’m confident that I will deal with my customers in a more tactful and diplomatic manner. A win-win-win for me, my customer, and my company."
How to Communicate with Diplomacy and Tact: LIVE ONILNE Seminar
This program is one of the most engaging interactive Live Online courses available today. Trainers involve you from the moment the class begins, and keep you involved, collaborating, practicing and learning as if you were in a physical classroom.
This is NOT a typical webinar but a LIVE ONLINE learning forum facilitated by Dale Carnegie certified trainers using our effective, time-honored techniques.