Igniting Workplace Enthusiasm
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Grabbing the Low Hanging Fruit

When you are as interested in the customer’s success as you are in your own success, you build confidence and trust. Customers want to know that you are looking out for their best interests. In this module, you increase your awareness and skill in approaching clients. You discuss the stereotypes of high-pressure salespeople and how that affects your relationship with customers. You will commit to avoid actions that reinforce negative stereotypes and apply skills that build trust with customers.
 
Please note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.
 
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Who Should Attend

Sales representatives and account executives who want to enhance relationships with current customers or build new relationships with potential customers. Customer service and support personnel who interact with customers and have opportunities to suggest products or services.
 

Outline

• Use non-pressure selling techniques to grow sales
• Make helpful suggestions in order to gain customer trust
• Tie customer expectations to additional selling opportunities
 

Credits

0.3
 

Accreditations

 
 

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