Igniting Workplace Enthusiasm
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February 2013 Events

 
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Event Details
Monday, January 28, 2013
11:00 AM - 11:30 AM
EST
Online
Our online learning environment is designed to be engaging, interesting, informative, and above all, interactive. We want your experience to be great, so that you can apply useful Dale Carnegie principles in your work and personal life. This FREE, 30-minute, interactive session introduces you to the Live Online experience, tests your audio connection, and teaches you how to use the many learning tools used in Dale Carnegie Digital webinars, workshops, and seminars.
 
Want to know more? Learn what to expect!
 
 
Event Details
Monday, January 28, 2013
01:00 PM - 04:00 PM
EST
Online
Customers complain. What is important is how you handle those complaints when they arise: Do you follow a consistent process, treating each customer with equal understanding and empathy? Do you resolve their complaints in a way that earns their trust and their continued business? Effectively resolving complaints is a way to reduce stress, build relationships, and improve customer loyalty and retention.
 
Please note: In order to have an optimal learning experience, each participant should be registered as an individual, and use their own computer to attend the program. If you would like to register a group of participants, please update the quantity field below as appropriate, and then fill in the information for each participant.
 
 
Event Details
Monday, January 28, 2013
09:00 AM - 10:00 AM
EST
Online
Successful organizations today must communicate quickly and effectively across geographic boundaries. Presenting online is often the best solution to get information and training to the people who need it most, when they need it. If you are tasked to be the next online presenter in your organization, this session will help you shine!
Want to know more? Learn what to expect!
 
Event Details
Tuesday, January 29, 2013
02:00 PM - 05:00 PM
EST
Online
If you're like most sales people you can think of a million excuses not to cold call because - let's face it - you hate it. The rejection and sense of failure are tough to take. But cold calling is necessary to success since new business often accounts for as much as 50% of your production. Take the stress out of cold-call days and improve your hit ratio.
 
Want to know more? Learn what to expect!
 
 
 
Event Details
Wednesday, January 30, 2013
09:00 AM - 12:00 PM
EST
Online
It is a simple truth: customers continue to do business with organizations that deliver on what they promise and who have treated them fairly. You have far more potential to develop long lasting relationships and future business success by managing customer expectations in a consistent way. Acquire the tips you need to set, monitor, and influence customer expectations for greater business impact.
 
Want to know more? Learn what to expect!
 
 
Event Details
Thursday, January 31, 2013
02:00 PM - 05:00 PM
EST
Online
Successful Public Speaking uses the foolproof methods of Dale Carnegie to turn the participant from a nervous novice into a confident presenter. Dale Carnegie believed that public speaking is a skill to be learned, not an inborn trait. He validated that belief year after year by turning out the most accomplished speakers in the world. In this session, participants will learn the very same skills that Dale Carnegie himself used to create generations of politicians, community leaders, and successful business people.
 
Want to know more? Learn what to expect!
 
Event Details
Friday, February 01, 2013
10:00 AM - 01:00 PM
EST
Online
This 3-hour Live Online workshop is designed for sales people who want to increase their close rates through more effective presentations. The program provides an overview and flow of a sales presentation and highlights the ideas that people need to know and practice to get started. In addition to sales presentations, it emphasizes how we should present ourselves in any situation. It is especially useful for people involved in consultative selling.
 

Want to know more? Learn what to expect!

 
 
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03
Event Details
Monday, February 04, 2013
06:00 PM - 09:00 PM
EST
Online
In this interactive, two-hour sales leadership workshop, you will learn how to instill in your sales team the importance of production and development goals and create a culture of high performance. You will learn tips to build employee engagement that drives positive sales outcomes, and best practices for holding individuals and teams accountable to the agreed upon goals.
 
Event Details
Monday, February 04, 2013
10:00 AM - 01:00 PM
EASTERN TIME
Online
A mentor provides professional advice and support. He or she willingly shares knowledge, experience and often personal and professional network contacts. Successful mentoring can help less experienced individuals navigate away from costly mistakes. For a mentor, the relationship provides an opportunity to gain a fresh perspective and the satisfaction from guiding others to professional success. In this two-hour Live Online workshop, learn what it takes to make the launch of your program successful and avoid the challenges that often derail organizational initiatives
 
Want to know more? Learn what to expect!
 
Event Details
Tuesday, February 05, 2013
10:00 AM - 01:00 PM
EST
Online
TWO-SESSION WORKSHOP -- This dynamic two-session program will help you identify and overcome 20 of the most common interpersonal challenges often found in leadership behavior. And, of course, you'll get the basics like time management, delegation and performance appraisal techniques.
 
 
Want to know more? Learn what to expect!
 
Event Details
Tuesday, February 05, 2013
06:00 PM - 09:00 PM
EST
Online
FOUR-SESSION SEMINAR -- Now you can learn to tap into your latent power, unleash your inner attitudes of confidence and enthusiasm and build your visibility in the organization at Confident, Assertive, In Charge: Developing the Attitudes of Leadership. Take that first step in transforming yourself from a follower into a leader- right from your desk.
 

Want to know more? Learn what to expect!

 
 
Event Details
Tuesday, February 05, 2013
02:00 PM - 05:00 PM
EST
Online
Cross-selling and up-selling create value for both you and your customers. Opportunities to help guide customers to make better buying decisions arise when you ask the right questions, make appropriate suggestions, and present options in a manner that does not seem pushy.
 

Want to know more? Learn what to expect!

 
 
Event Details
Wednesday, February 06, 2013
02:00 PM - 05:00 PM
EASTERN TIME
Online
In this Live Online workshop, you will discuss taking 100% responsibility for customer service. Each time an internal or external customer comes into contact with you, your attitude is showing. You will apply Dale Carnegie principles and identify ways to maintain a friendly, low pressure and high service environment that makes customers want to come back to you in the future.
Want to know more? Learn what to expect!
 
Event Details
Thursday, February 07, 2013
01:00 PM - 02:00 PM
EST
Online
An effective performance review can be an opportunity for honest, open conversation about positive and negative results. It can inspire and engage people when it is focused on plans for the future. By setting expectations and helping associates to create achievable targets well in advance, then coaching and providing adequate feedback throughout the year, performance management becomes part of the culture rather than a dreaded annual event.
 
Want to know more? Learn what to expect!
 
 
Event Details
Thursday, February 07, 2013
01:00 PM - 01:30 PM
Online
Our online learning environment is designed to be engaging, interesting, informative, and above all, interactive. We want your experience to be great, so that you can apply useful Dale Carnegie® principles in your work and personal life.
Plan to attend this event using your own computer and audio connection. Success is all about interaction, so participate actively using all of the methods available to you. Remember that others are depending on you to keep the session running smoothly and generate an unforgettable experience.
Participants consistently tell us that the major benefit of these sessions is the information that is exchanged among the group, so we encourage and value your contributions.
The Adobe Connect "Join Now" link to your course session will be available within one week of the course start date.
 
Event Details
Friday, February 08, 2013
10:00 AM - 01:00 PM
EST
Online
Negative attitudes spread to the point where they eventually affect performance and decision-making. That's the bad news. The good news is that enthusiasm and positive attitudes spread just as quickly and affect performance just as much -- in the right direction.
 Want to know more? Learn what to expect!
 
Event Details
Friday, February 08, 2013
09:00 AM - 12:00 PM
EST
Online
One of the most rewarding parts of being a sales leader is helping the people on your sales team achieve their visions and goals. Most people have a deep desire to become more capable of handling the challenges of their jobs and improve their performance. The ability to coach effectively is a critical skill to help your team members develop behavior changes that will lead to sales success.
 

Want to know more? Learn what to expect!

 
 
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10
Event Details
Monday, February 11, 2013
09:00 AM - 12:00 PM
EST
Online
Successful Public Speaking uses the foolproof methods of Dale Carnegie to turn the participant from a nervous novice into a confident presenter. Dale Carnegie believed that public speaking is a skill to be learned, not an inborn trait. He validated that belief year after year by turning out the most accomplished speakers in the world. In this session, participants will learn the very same skills that Dale Carnegie himself used to create generations of politicians, community leaders, and successful business people.
 
Want to know more? Learn what to expect!
 
Event Details
Monday, February 11, 2013
01:00 PM - 04:00 PM
EST
Online
Nothing can destroy productivity, derail projects and make you look bad faster than workplace conflict.Whether it's the kind that smolders just beneath the surface or it's become open warfare, conflict can paralyze your group, department or entire company. And, unfortunately, the unpleasant task of resolving conflicts falls on your shoulders. But now there's help.
 
Want to know more? Learn what to expect!
 
 
Event Details
Tuesday, February 12, 2013
01:00 PM - 02:00 PM
EST
Online
Successful organizations today must communicate quickly and effectively across geographic boundaries. Presenting online is often the best solution to get information and training to the people who need it most, when they need it. If you are tasked to be the next online presenter in your organization, this session will help you shine!
Want to know more? Learn what to expect!
 
Event Details
Wednesday, February 13, 2013
06:00 PM - 09:00 PM
EST
Online
If you're like most sales people you can think of a million excuses not to cold call because - let's face it - you hate it. The rejection and sense of failure are tough to take. But cold calling is necessary to success since new business often accounts for as much as 50% of your production. Take the stress out of cold-call days and improve your hit ratio.
 
Want to know more? Learn what to expect!
 
 
 
Event Details
Wednesday, February 13, 2013
02:00 PM - 02:30 PM
Online
Our online learning environment is designed to be engaging, interesting, informative, and above all, interactive. We want your experience to be great, so that you can apply useful Dale Carnegie® principles in your work and personal life.
Plan to attend this event using your own computer and audio connection. Success is all about interaction, so participate actively using all of the methods available to you. Remember that others are depending on you to keep the session running smoothly and generate an unforgettable experience.
Participants consistently tell us that the major benefit of these sessions is the information that is exchanged among the group, so we encourage and value your contributions.
The Adobe Connect "Join Now" link to your course session will be available within one week of the course start date.
 
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17
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Event Details
Tuesday, February 19, 2013
10:00 AM - 01:00 PM
EST
Online

TWO-SESSION WORKSHOP -- Dale Carnegie Digital® is excited to partner with Marshall Goldsmith to make one of the most effective management development methodologies accessible, convenient, live and online! Experience the merging of our world-renowned training and that of leadership development expert, executive coach and author, Marshall Goldsmith from his New York Times best seller and Wall Street Journal #1 business book, What Got You Here Won’t Get You There.

Want to know more? Learn what to expect!
 
 
Event Details
Tuesday, February 19, 2013
12:00 PM - 12:30 PM
Online
Our online learning environment is designed to be engaging, interesting, informative, and above all, interactive. We want your experience to be great, so that you can apply useful Dale Carnegie® principles in your work and personal life.
Plan to attend this event using your own computer and audio connection. Success is all about interaction, so participate actively using all of the methods available to you. Remember that others are depending on you to keep the session running smoothly and generate an unforgettable experience.
Participants consistently tell us that the major benefit of these sessions is the information that is exchanged among the group, so we encourage and value your contributions.
The Adobe Connect "Join Now" link to your course session will be available within one week of the course start date.
 
Event Details
Tuesday, February 19, 2013
02:00 PM - 05:00 PM
EASTERN TIME
Online
In this Live Online workshop, you will discuss taking 100% responsibility for customer service. Each time an internal or external customer comes into contact with you, your attitude is showing. You will apply Dale Carnegie principles and identify ways to maintain a friendly, low pressure and high service environment that makes customers want to come back to you in the future.
Want to know more? Learn what to expect!
 
Event Details
Wednesday, February 20, 2013
02:00 PM - 05:00 PM
EST
Online
This 3-hour Live Online workshop is designed for sales people who want to increase their close rates through more effective presentations. The program provides an overview and flow of a sales presentation and highlights the ideas that people need to know and practice to get started. In addition to sales presentations, it emphasizes how we should present ourselves in any situation. It is especially useful for people involved in consultative selling.
 

Want to know more? Learn what to expect!

 
 
Event Details
Thursday, February 21, 2013
02:00 PM - 05:00 PM
EST
Online
Negative attitudes spread to the point where they eventually affect performance and decision-making. That's the bad news. The good news is that enthusiasm and positive attitudes spread just as quickly and affect performance just as much -- in the right direction.
 Want to know more? Learn what to expect!
 
Event Details
Thursday, February 21, 2013
10:00 AM - 01:00 PM
Online
Several factors have led to the emergence of a new form of team working. As Virtual Private Networks, Wi-Fi, and low-cost communication methods such as instant messaging and video chat become more reliable and commonplace, home-working and teleworking become an option for many teams. This option has provided organizations with numerous economic alternatives to the traditional face-to-face team structure.
Overall, virtual teams are very similar to traditional teams. However, communication and team building occur more naturally in face-to-face teams. Because of this, leaders of virtual teams should take deliberate actions to build in activities and practices that are vital to team success. This program will help equip leaders with the knowledge and skills necessary to lead virtual teams to new levels of effectiveness.
The Adobe Connect "Join Now" link to your course session will be available within one week of the course start date.
 
Event Details
Friday, February 22, 2013
01:00 PM - 02:00 PM
EST
Online

In this fast paced, interactive webinar you'll learn to use activities to energize your next online meeting. This webinar will help identify what's unique about running an online meeting and what's needed to make it an interactive experience.

Want to know more? Learn what to expect!

 
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24
Event Details
Monday, February 25, 2013
02:00 PM - 05:00 PM
EST
Online
Cross-selling and up-selling create value for both you and your customers. Opportunities to help guide customers to make better buying decisions arise when you ask the right questions, make appropriate suggestions, and present options in a manner that does not seem pushy.
 

Want to know more? Learn what to expect!

 
 
Event Details
Monday, February 25, 2013
10:00 AM - 10:30 AM
Online
Our online learning environment is designed to be engaging, interesting, informative, and above all, interactive. We want your experience to be great, so that you can apply useful Dale Carnegie® principles in your work and personal life.
Plan to attend this event using your own computer and audio connection. Success is all about interaction, so participate actively using all of the methods available to you. Remember that others are depending on you to keep the session running smoothly and generate an unforgettable experience.
Participants consistently tell us that the major benefit of these sessions is the information that is exchanged among the group, so we encourage and value your contributions.
The Adobe Connect "Join Now" link to your course session will be available within one week of the course start date.
 
Event Details
Tuesday, February 26, 2013
09:00 AM - 12:00 PM
EST
Online
Your memory can be a tremendous asset in business and an important ally in social situations. Now you can learn to utilize it to its fullest potential. This seminar is an experience you won't forget ... that won't let you forget names, facts and figures ever again.
Want to know more? Learn what to expect!
 
Event Details
Tuesday, February 26, 2013
01:00 PM - 04:00 PM
Online
Customers complain. What is important is how you handle those complaints when they arise: Do you follow a consistent process, treating each customer with equal understanding and empathy? Do you resolve their complaints in a way that earns their trust and their continued business?
In this session, you will explore the variety of causes of complaints, identify ways to neutralize negative attitudes, follow a process that deals with both the emotional and rational elements of complaints, and identify root causes and the ways you can reduce the number and type of complaints. You will also walk away with numerous tips for keeping a positive attitude, even when dealing with difficult people and issues.
The Adobe Connect "Join Now" link to your course session will be available within one week of the course start date.
 
Event Details
Tuesday, February 26, 2013
01:00 PM - 02:00 PM
Online
Dale Carnegie outlined four ways that people evaluate us: what we say, how we say it, what we do, and how we do it. These tenets hold true for any presentation, whether delivered face-to-face or online. An online presentation delights its audience only when voice, visuals and technology come together to deliver a high impact engaging experience. Distractions are the norm; interactive and powerfully simple presentations are the solution. By practicing Dale Carnegie principles, masterfully using technology, and creating superior visuals, online presentations become dynamic and powerful. Join us for this session where you will learn how to break the mold of boring webinars and set the standard for Online Presentations!
How to Present Online is part of the Keys To Success Webinar Series
The Adobe Connect "Join Now" link to your course session will be available within one week of the course start date.
 
Event Details
Wednesday, February 27, 2013
02:00 PM - 05:00 PM
EST
Online
Successful Public Speaking uses the foolproof methods of Dale Carnegie to turn the participant from a nervous novice into a confident presenter. Dale Carnegie believed that public speaking is a skill to be learned, not an inborn trait. He validated that belief year after year by turning out the most accomplished speakers in the world. In this session, participants will learn the very same skills that Dale Carnegie himself used to create generations of politicians, community leaders, and successful business people.
 
Want to know more? Learn what to expect!
 
Event Details
Wednesday, February 27, 2013
01:00 PM - 02:00 PM
Online
Organizations have changed – there is now a mix of top-down authority and work where no single person is always “the boss.” Between matrix organizations, flatter structures, contracting, and outsourcing, success often depends on gaining the cooperation of people and resources that you do not have direct authority over. Great leaders and managers find success through influence and negotiation. They focus first on gaining employees’ respect and trust. They build up credibility through consistent action and leadership. They listen and provide support, thereby laying the groundwork for future support and influence.
In this Keys to Success Webinar, you will learn the characteristics you need to have, and actions you need to take, to get maximum results from people who don’t work directly for you. You’ll learn how to influence others by building authentic trust, credibility, and respect, thereby gaining their willing cooperation when you need it most.
Getting Results Without Authority is part of the Keys To Success Webinar Series.
The Adobe Connect "Join Now" link to your course session will be available within one week of the course start date.
 
Event Details
Thursday, February 28, 2013
01:00 PM - 04:00 PM
EST
Online
If you're like most sales people you can think of a million excuses not to cold call because - let's face it - you hate it. The rejection and sense of failure are tough to take. But cold calling is necessary to success since new business often accounts for as much as 50% of your production. Take the stress out of cold-call days and improve your hit ratio.
 
Want to know more? Learn what to expect!
 
 
 
Event Details
Thursday, February 28, 2013
01:00 PM - 02:00 PM
Online
Let's face it. We don't often think that "performance review" and "motivation" belong in the same sentence. Performance reviews can cause anxiety in the associates being appraised and the manager responsible for conducting them. An effective performance review can be an opportunity for honest, open conversation about positive and negative results. It can inspire and engage people when it is focused on plans for the future. By setting expectations and helping associates to create achievable targets well in advance, then coaching and providing adequate feedback throughout the year, performance management becomes part of the culture rather than a dreaded annual event. People support what they help to create. Very few people are motivated by criticism. In this fast-paced webinar, explore ways to conduct RAVE performance reviews and plan your performance conversations so that staff members feel encouraged, inspired and ready to exceed expectations. Performance Reviews that Motivate is part of the Keys To Success Webinar Series.
The Adobe Connect "Join Now" link to your course session will be available within one week of the course start date.
 
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