In order to be a truly effective manager, you must be comfortable delegating work and ensuring your employees are accountable for delivery. With a fine line between delegating and "dumping", it is important to follow specific steps that make assignments clear and create a sense of ownership among team members while also maintaining overall control. Effective delegation helps develop individuals and achieve specific organizational outcomes. Learn how to identify who is ready for delegation using a reliable and collaborative process, and become prepared to determine "who will do what, when, and to what standard?" in your day-to-day role.
Please Note: The full suite of Dale Carnegie Live Online webinars, workshops, and seminars are available to groups and teams. Each group member needs to be registered as an individual, and needs to access the session from his or her own computer. To learn more, including to inquire about group discounts, please see Online Training for Teams and Groups.
Cold calling has never been tougher. As soon as the prospect figures out you're a sales person the immediate responses are "no budget," "we're in a purchasing freeze", or "call me in six months if things are any better."But we all know that there is always money available to buy something that provides real value to the prospect. The trick is to get your value proposition in front of the prospect in such a compelling way that you turn off the automatic "no" response.
Our online learning environment is designed to be engaging, interesting, informative, and above all, interactive. We want your experience to be great, so that you can apply useful Dale Carnegie principles in your work and personal life. This FREE, 30-minute, interactive session introduces you to the Live Online experience, tests your audio connection, and teaches you how to use the many learning tools used in Dale Carnegie Digital webinars, workshops, and seminars.
It is a simple truth: customers continue to do business with organizations that deliver on what they promise and who have treated them fairly. You have far more potential to develop long lasting relationships and future business success by managing customer expectations in a consistent way. In this session, you examine ways that you can exceed your customers’ expectations by setting, monitoring, and influencing their expectations. You start by determining their initial expectations and the reasons for each. Then you proactively set realistic expectations with the customer, leverage sure-fire ways to exceed them, and follow an ongoing and consistent process to manage customer expectations in the future.
Successful Public Speaking uses the foolproof methods of Dale Carnegie to turn the participant from a nervous novice into a confident presenter. Dale Carnegie believed that public speaking is a skill to be learned, not an inborn trait. He validated that belief year after year by turning out the most accomplished speakers in the world. In this session, participants will learn the very same skills that Dale Carnegie himself used to create generations of politicians, community leaders, and successful business people. To master the art of public speaking learners need to eliminate discomfort and boost confidence, and understand the key elements of opening, message delivery, closing, and question and answer.
Successful Public Speaking will teach you the very same skills that Dale Carnegie himself used to create generations of politicians, community leaders, and successful business people. Now you can acquire the tools that you need to speak confidently via live online instruction, and practice them in person with a coach!
Dale Carnegie Digital and Jeffrey Gitomer join forces to create a dynamic sales presentations program designed for sales professionals who need to ramp up their closing ratios. This live on-line program is a blend of time tested Dale Carnegie presentation principles and sales methodologies; and the knowledge and expertise of sales authority and author, Jeffrey Gitomer. The program is designed to accelerate skills for both online and face-to-face presentations. In this dynamic session, you will learn strategies to transfer your message and get others to listen to you; how to make the most of your personality, voice, and body language in your sales presentation; when to end and ask for the sale to close the deal. Most importantly, you will reignite your confidence and passion for your product.
Dale Carnegie Digital® presents the next webinar in the Keys to Success series, Secrets of High Performing Virtual Teams. Do you know the keys to successfully managing a virtual team? Dispersed workforces are today’s norm, and while virtual teams are similar to traditional teams, you can no longer rely upon the communication and team building that occurs naturally in face-to-face environments. As a leader of virtual teams, you must take deliberate actions to build productive teamwork. This webinar provides an introduction to the tools and attitudes necessary for effectiveness in the digital age. The digital age is changing how we work, play, communicate and think. It is an exciting frontier that rewards those who leverage the power that it presents. Competing in the new environment will require higher levels of competence. While it may seem challenging to keep up with the pace of technology, the good news is that tools are evolving so quickly that they are easier to learn and use than ever before. A Handout is included. Secrets of High Performance Virtual Teams is part of the Keys To Success Webinar Series.
Customers complain. What is important is how you handle those complaints when they arise: Do you follow a consistent process, treating each customer with equal understanding and empathy? Do you resolve their complaints in a way that earns their trust and their continued business? In this session, you will explore the variety of causes of complaints, identify ways to neutralize negative attitudes, follow a process that deals with both the emotional and rational elements of complaints, and identify root causes and the ways you can reduce the number and type of complaints. You will also walk away with numerous tips for keeping a positive attitude, even when dealing with difficult people and issues.
Creating a mentoring program will help your organization to identify opportunities for professional growth and assists in succession planning. Less experienced workers will benefit from the guidance and advice of seasoned professionals. And mentors will gain a fresh perspective and the satisfaction of helping others achieve their goals. This module will teach you how to plan and execute an effective mentoring program that will foster an encouraging, supportive work environment.
To achieve your strategic objectives, you first need to learn what motivates employees to work to their full potential. Secrets of Motivation will teach you how to become a leader who is known for getting results through people. You’ll learn to build effective relationships, encourage commitment, and harness innovation in your work environment.
Acquiring new customers requires time and effort, but once onboard they create excellent opportunities for cross-selling and up-selling. By asking the right questions and making appropriate suggestions, you can significantly increase their overall purchase level, add revenue to your company’s top-line, and satisfy your client all at the same time. The secret is to uncover your customer’s unarticulated needs, and to offer solutions in a professional and consultative way. In this course you will learn to identify opportunities to delivery more products and services to your customers, and to apply a proven selling process that makes decision-making easy. You will become confident presenting additional buying opportunities and higher-margin alternatives, and your customer will thank you for it.
Successful Sales leaders play a major role in ensuring the workplace is engaging in a positive way. The relationship between a leader and his or her team members is one of the primary indicators of employee engagement. When you take an active role in goal setting and hold people accountable in a supportive way, people on your team feel that what they do makes a difference and are more likely to be engaged in achieving results. Leaders take pride in their team members’ accomplishments, “catch them doing something right,” and regularly recognize achievements. In addition to ongoing individual feedback, a thoughtfully planned and well run weekly sales meeting is an opportunity to build camaraderie and hold teams accountable.
Several factors have led to the emergence of a new form of team working. As Virtual Private Networks, Wi-Fi, and low-cost communication methods such as instant messaging and video chat become more reliable and commonplace, home-working and teleworking become an option for many teams. This option has provided organizations with numerous economic alternatives to the traditional face-to-face team structure. Overall, virtual teams are very similar to traditional teams. However, communication and team building occur more naturally in face-to-face teams. Because of this, leaders of virtual teams should take deliberate actions to build in activities and practices that are vital to team success. This program will help equip leaders with the knowledge and skills necessary to lead virtual teams to new levels of effectiveness.
When you are as interested in the customer’s success as you are in your own success, you build confidence and trust. Customers want to know that you are looking out for their best interests. In this module, you increase your awareness and skill in approaching clients. You discuss the stereotypes of high-pressure salespeople and how that affects your relationship with customers. You will commit to avoid actions that reinforce negative stereotypes and apply skills that build trust with customers.
Your customers reevaluate their purchasing decisions every day, and every customer service interaction may bias them toward staying with your company, or moving away from it. Long-term customer satisfaction is built through serial expressions of helpfulness, respect, and genuine interest. Exceptional service drives customer loyalty and creates clients who will be champions for your organization, while service mishaps and perceived slights may result in a bad customer experience or worse – a lost customer. This course teaches you to become completely responsible for the attitude you convey every time you come into contact with your customer.
Do you feel like a virtual prisoner to an endless flow of e-mails, voice messages, meetings, projects, and documents that all demand your immediate attention? Do you find yourself getting stressed out by unrealistic demands and expectations from multiple sources? Does it seem like you're constantly swimming against the tide? If so, then it's time to change your perspective and take control. This seminar offers practical techniques to help you focus on results, not tasks. Undo destructive habits and consciously choose to establish healthy, productive habits that yield long term benefits. You'll learn how to lock out mental distractions so that you can eliminate time wasters and concentrate on your priorities.
Employees are open to influence and motivation. "If you tell me what to do, I will do it to protect my job. But if you inspire me to do it, I will do it to the best of my ability." Supervisors who understand this simple truth and know how to apply it are the ones who generate results in today's organizations. Great managers develop high-performance teams that get results because they know how to lead a team, not just manage it. This program will smooth your transition from individual contributor to supervisor to leader. You will learn the basics like delegation, time management, and performance appraisal techniques, and gain insights into the more advanced aspects of leadership needed to inspire and motivate teams.
The list of stress factors in today's world grows longer every day. People react differently to living in this pressure cooker. Some become aggressive while others become passive or just shut down altogether. Regardless of the reaction, the results are the same – personal and organizational productivity grind to a halt, creativity dies, and momentum vanishes. Now you can do something about the destructive forces of stress in the workplace. Learn to assess your current reactions to stress so that you can stop worrying and start working up to your full potential.
For 100 years, professionals have turned to Dale Carnegie's powerful books and winning interactive seminars to help them reach new levels of professional and personal success. His name is synonymous with How to Win Friends and Influence People – setting the standard for interpersonal effectiveness –with tenets that are as valid now as when the book was first written. Learn to achieve results by communicating professionally and confidently in business situations. Become effective expressing your ideas in ways that are heard, and help you generate enthusiasm from managers, co-workers, staff, and clients.
Have you ever been awed by people who always seem to know what to say and how to say it in any situation? They have mastered the art of communicating with diplomacy, tact, and confidence. This is perhaps the single most import skill to influence people and drive results. Learn how to determine if your image is sending the wrong message and gain a flexible communication style with an awareness of your word choices, tone, and body language. Develop the skills to disagree agreeably, communicate more effectively through active listening, and control your own "hot buttons" – right from your own desk!
Nothing can destroy productivity, derail projects, and damage your reputation faster than workplace conflict. Whether it smolders just beneath the surface or becomes open warfare, conflict can paralyze your group, department, or the entire organization. And once initiated, the unpleasant task of resolving conflicts falls on your shoulders. Based on the time-tested principles from the new book How to Win Friends and Influence People in the Digital Age, this program prescribes the best approaches for effectively dealing with conflicts, so you can resolve issues while maintaining positive relationships. Learn to diagnose conflict before it intensifies, apply appropriate conflict resolution techniques to specific situations, and remain poised when tension is high.
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Your memory can be a tremendous asset in business and an important ally in social situations. Now you can learn to utilize it to its fullest potential. This seminar is an experience you won't forget ... and one that won't let you forget names, facts and figures ever again. When you attend How to Remember Just about Anything, be prepared to have fun. This three hour live online training program, structured for participant involvement, will give you Dale Carnegie's proven techniques for retaining information.
One of the most rewarding parts of being a sales leader is helping the people on the sales team achieve their visions and goals. To make this happen, leaders need strong coaching and individual skill development abilities. Most salespeople have a deep desire to become more capable of handling the challenges of their jobs and improve their performance. The ability to coach effectively is a critical skill to your help team members develop behavior changes that will lead to sales success. For this to happen, people need to trust that the coach has their welfare at the heart of what they are doing. In other words, the person expects that the coach is caring and competent. Like so many other areas of life regarding trust, it takes time to build, yet it is so fragile and can be lost in a moment by the wrong words or actions. People are continually observing us to see if we are role models of the expected behaviors we encourage.
Great conversationalists are able to find connections with others by asking the right questions and learning team members' likes and dislikes. As a result of these relationships, trust is formed and teamwork comes more naturally. In this fast-paced webinar, you will hone the skills needed to have powerful conversations that will improve professional relationships, build trust, and get real results.
Let's face it. We don't often think that "performance review" and "motivation" belong in the same sentence. Performance reviews can cause anxiety in the associates being appraised and the manager responsible for conducting them. An effective performance review can be an opportunity for honest, open conversation about positive and negative results. It can inspire and engage people when it is focused on plans for the future. By setting expectations and helping associates to create achievable targets well in advance, then coaching and providing adequate feedback throughout the year, performance management becomes part of the culture rather than a dreaded annual event. People support what they help to create. Very few people are motivated by criticism. In this fast-paced webinar, explore ways to conduct RAVE performance reviews and plan your performance conversations so that staff members feel encouraged, inspired and ready to exceed expectations. Performance Reviews that Motivate is part of the Keys To Success Webinar Series.
Leading a team of diverse generations can be an incredibly rich and productive experience when you have the skills in place to capitalize on the strengths of each generation. This program provides insights and tools to help you turn the attitudes and skills each generation brings to the table into powerful performance drivers. You will learn the approaches that will most often help you lead members of each generation, resulting in an engaging and productive work environment for everyone.
Dale Carnegie outlined four ways that people evaluate us: what we say, how we say it, what we do, and how we do it. These tenets hold true for any presentation, whether delivered face-to-face or online. An online presentation delights its audience only when voice, visuals and technology come together to deliver a high impact engaging experience. Distractions are the norm; interactive and powerfully simple presentations are the solution. By practicing Dale Carnegie principles, masterfully using technology, and creating superior visuals, online presentations become dynamic and powerful. Join us for this session where you will learn how to break the mold of boring webinars and set the standard for Online Presentations! How to Present Online is part of the Keys To Success Webinar Series.
This workshop provides effective coaching techniques and other tools to help close the gap between expected performance and actual results. After completing this session, participants will coach for improved performance by following a step-by-step process and use the appraisal meeting to focus on future growth and training for others.
In this Keys to Success Webinar, you will learn techniques to help you remember names when you need them. They are the basis for being able to more effectively grow and tap into your network of contacts. Find out which tools and formulas you can use that will help you remember the name of just about any person you will ever meet!
In this fast paced, interactive webinar you'll learn to use activities to energize your next online meeting. This webinar will help identify what's unique about running an online meeting and what's needed to make it an interactive experience. It answers these questions: How will you generate participation and build cooperation? What activities will keep the team members engaged? What online tools are available to help stay focused and on time? Activities and energizers for online meetings is an engaging answer. This session covers the three components of an effective online meeting leadership strategy: pre-meeting planning, managing the meeting, and post-meeting follow-up. You'll experience meeting activities and analyze the online tools used to make them energizing. A handout is included that provides technical tips and meeting checklists. Virtual Meetings that Engage is part of the Keys To Success webinar series.
Successful leaders are assertive leaders – but what does that mean? And how can someone who isn’t naturally assertive become more so to be an effective leader? Where is the line between assertive behavior and aggressive behavior, and why is it so important? Assertive leaders are forthright about their wants and needs, but are careful to consider the rights, needs, and wants of others in the organization. They are confident but not overly so, in-charge but willing to delegate and give up control when appropriate. In this Keys to Success webinar, you will learn the importance of assertiveness to become an effective leader in your organization. You will learn to build on your strengths and eliminate weaknesses, enabling you to develop a winning attitude. You will learn to be assertive but not aggressive, confident but not overly so – and thereby gain the influence you need to lead your team or organization. Secrets to Leading with Assertiveness is part of the Keys To Success webinar series.
Dale Carnegie Digital® is excited to partner with Marshall Goldsmith to make one of the most effective management development methodologies accessible, convenient, live and online! Experience the merging of our world-renowned training and that of leadership development expert, executive coach and author, Marshall Goldsmith from his New York Times best seller and Wall Street Journal #1 business book, What Got You Here Won’t Get You There. This dynamic session will help you identify and overcome 20 of the most common interpersonal challenges often found in leadership behavior. You’ll learn a seven-step method to get rid of bad habits, or make adjustments to habits you want to change. You’ll apply a variety of methods to gain feedback and practice feed forward- a simple yet powerful process that turns feedback into productive action. Seminar Bonus: All participants receive a free copy of the best-selling book, What Got You Here Won’t Get You There by Marshall Goldsmith.For domestic shipping please allow at least 5- 7 business days for receipt of the Marshall Goldsmith book from time registered for this course. For international participants, please allow at least 7-10 business days shipping from time registered for this course.
Left unresolved, disagreements with others can waste time and energy, and also negatively impact productivity. For many, the normal reaction is to avoid disagreements in order to maintain a peaceful work environment. Yet we can gain so much from those with whom we disagree if we can learn to view these situations as learning opportunities, and deal with them in an agreeable and professional way. In this webinar, you will gain insights into your personality and reactions when dealing with differences of opinion surrounding your "hot buttons." You will learn to give others the benefit of the doubt and how to practice expressing yourself in a way that promotes acceptance, agreeable outcomes, and improved productivity.
Most of us aspire to live a balanced life. We want to spend the appropriate amount of time and energy in each aspect of our lives. Yet, often our lives fall out of balance due to workplace stress or changes, an accident or injury, an unpredicted event, or even a small worry that grows larger with each passing day. By analyzing our current levels of energy and focus in each aspect of life – work, family, health, community, spirituality, social life, and finances – we can determine how satisfied we are with each, identify potential stressors, and plan a course of action based on what is truly important to us. In this session you will explore useful tips and actions that can help you regain your sense of balance. Create Your Work-Life Breakthrough is part of the Keys To Success Webinar Series.
Effective leaders and sales professionals are also effective negotiators. Applying a proven negotiations process helps people know where they are going and how to plan for success. By building rapport; analyzing the actions, needs, and agendas of all parties; presenting alternatives; bargaining in good faith; and finalizing agreements so that everyone "wins" something that they want, you strengthen the relationships and increase the likelihood that future interactions will be positive.
Organizations have changed – there is now a mix of top-down authority and work where no single person is always “the boss.” Between matrix organizations, flatter structures, contracting, and outsourcing, success often depends on gaining the cooperation of people and resources that you do not have direct authority over. Great leaders and managers find success through influence and negotiation. They focus first on gaining employees’ respect and trust. They build up credibility through consistent action and leadership. They listen and provide support, thereby laying the groundwork for future support and influence. In this Keys to Success Webinar, you will learn the characteristics you need to have, and actions you need to take, to get maximum results from people who don’t work directly for you. You’ll learn how to influence others by building authentic trust, credibility, and respect, thereby gaining their willing cooperation when you need it most. Getting Results Without Authority is part of the Keys To Success Webinar Series.
Negative attitudes spread to the point where they eventually affect performance and decision-making. That's the bad news. The good news is that enthusiasm and positive attitudes spread just as quickly and affect performance just as much -- in the right direction. Overcoming Workplace Negativity with Enthusiasm is a live online program that will show you how to use Dale Carnegie's proven ways to prevent the naysayers, whiners and downers from robbing you and your group of the energy to succeed. In just 3 hours, you'll learn specific techniques for dealing with that burned-out feeling so that you can lead with confidence and enthusiasm. Take a positive step toward success right now.
Organizations today operate in an environment of rapid, continuous change. Changes occur through events such as reorganizations and hiring. They occur externally in the marketplace, through the evolving expectations of our customers, and through innovation. Leading through change is a demanding, time-consuming responsibility. It is also a tremendous leadership opportunity. Sales team members listen closely to their leader (even when the leader doesn’t realize it). Many leaders could be more precise in their communication skills and more compelling in their presentation skills. Leaders have a responsibility to deliver actionable messages and to check to make sure their message is understood. Creating a communication plan can help leaders and their teams SOAR to success.
Part of successful organizational leadership is having the ability to assert the power of your position without intimidating others to the point where they are hesitant to take initiative. For staff members to respect you, they need to feel that you are approachable and able to keep your emotions in check. By applying Dale Carnegie's principles, and by gaining the willing cooperation of others, you become a catalyst for beneficial outcomes for your colleagues, customers, and yourself.
Many leaders in key positions are becoming eligible for retirement. There is a great sense of urgency to proactively plan to replace a key talent. The expense and risk associated with bringing in candidates from the outside is high. Compounding this problem, the supply of job-ready replacement candidates is often limited. As HR professionals or managers, if you’re unsure where to begin, or are looking for a fresh approach to speed up the process, this webinar can help.