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Tuesday, February 19, 2013

Attitudes for Service

Tuesday, February 19, 2013
02:00 PM - 05:00 PM

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Attitudes for ServicePrice:  $299
Length: 3-Hour Live Online Workshop
 
Successful organizations recognize that customer satisfaction stems from a series of interconnected interactions with your customers, and customer loyalty drives profitability and growth. The entire customer experience can either lead customers away from your organization or cause them to become champions for it.
 
Customer service is a significant part of the entire customer experience. By applying key principles to strengthen relationships and by maintaining your attitude and professionalism in all customer service situations, you and your organization can differentiate yourselves from the competition.
 
In this Live Online workshop, you will discuss taking 100% responsibility for customer service. Each time an internal or external customer comes into contact with you, your attitude is showing. You will apply Dale Carnegie principles and identify ways to maintain a friendly, low pressure and high service environment that makes customers want to come back to you in the future.
 
This workshop will help you:
  • Develop and ask the right questions on the fly
  • Apply attitude control principles to maintain professionalism
  • Assess customer service attitudes to set goals for improvement
  • More outcomes below

 

Location

Online
 

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Online Thursday, September 04, 2014
10:00 AM - 01:00 PM
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12:00 PM - 03:00 PM
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Online Wednesday, December 17, 2014
02:00 PM - 05:00 PM
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Who Should Attend

Customer Service, sales representatives, customer and technical support teams, receptionists, and accounts payable personnel. This course is ideal for any client-facing employee.
 

Outline

After this seminar, you will be able to:
 
  • Use the Four Drivers of Customer Service and Three Customer Service Principles to build customer relationships.
  • Assess customer service attitudes to set goals for improvement.
  • Develop and ask the right questions to gain insight into the customer experience.
  • Apply attitude control principles to maintain professionalism.
  • Use conversational language to prevent high pressure customer interactions.
 
Attitudes for Service: LIVE ONLINE Training
_______________________________________________________________________________
 
This program is one of the most engaging interactive Live Online courses available today. Trainers involve you from the moment the class begins, and keep you involved, collaborating, practicing and learning as if you were in a physical classroom.
 
This is NOT a typical webinar but a LIVE ONLINE learning forum facilitated by Dale Carnegie certified trainers using our effective, time-honored techniques.
 

Credits

0.3 CEUs
 

Accreditations

PMI - 3 PDUs
HRCI - 2.75 General Business Credits
 
 
 

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