Igniting Workplace Enthusiasm
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Events

 
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Thursday, July 31, 2014
Transforming Customer Complaints into Opportunities (01:00 PM - 04:00 PM)
Event Details
Thursday, July 31, 2014
01:00 PM - 04:00 PM
Online

Length: 3-hour Live Online Workshop


This three-hour Live Online workshop provides useful strategies and guidelines for successfully resolving customer complaints. Using the Recovery Formula can help turn a complaint into an opportunity to create a loyal customer. Cross and up selling opportunities can result from a well handled complaint. Finally, examining root causes of your common complaint can help you find ways to reduce or eliminate them. By effectively resolving complaints you can reduce stress, build relationships, and improve customer loyalty and retention.

 

Length: 3-hour Live Online Workshop


This three-hour Live Online workshop provides useful strategies and guidelines for successfully resolving customer complaints. Using the Recovery Formula can help turn a complaint into an opportunity to create a loyal customer. Cross and up selling opportunities can result from a well handled complaint. Finally, examining root causes of your common complaint can help you find ways to reduce or eliminate them. By effectively resolving complaints you can reduce stress, build relationships, and improve customer loyalty and retention.

Remember Names to Build Better Professional Relationships (12:00 PM - 01:00 PM)
Event Details
Thursday, July 31, 2014
12:00 PM - 01:00 PM
Online

Length: 1-hour Live Online Webinar


In this Keys to Success Webinar, you will learn techniques to help you remember names when you need them. They are the basis for being able to more effectively grow and tap into your network of contacts. Find out which tools and formulas you can use that will help you remember the name of just about any person you will ever meet!

 

Length: 1-hour Live Online Webinar


In this Keys to Success Webinar, you will learn techniques to help you remember names when you need them. They are the basis for being able to more effectively grow and tap into your network of contacts. Find out which tools and formulas you can use that will help you remember the name of just about any person you will ever meet!

Dream Big, Focus Small: Achieve SMARTER Goals (11:00 AM - 12:00 PM)
Event Details
Thursday, July 31, 2014
11:00 AM - 12:00 PM
Online

Length: 1-hour Live Online Webinar


In this fast-paced, one-hour Live Online webinar you will learn how to create such SMARTER goals for personal and professional success. You will see why it is important to both dream big, but then focus small, to overcome common obstacles. And you'll walk away with ten tips that can be key to achieving results and improving your performance.

 

Length: 1-hour Live Online Webinar


In this fast-paced, one-hour Live Online webinar you will learn how to create such SMARTER goals for personal and professional success. You will see why it is important to both dream big, but then focus small, to overcome common obstacles. And you'll walk away with ten tips that can be key to achieving results and improving your performance.

 
 

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