Igniting Workplace Enthusiasm
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Events

 
Thursday, July 31, 2014
Selling Your Ideas to Your Organization
 (03:32 PM - 03:32 PM)
Event Details
Thursday, October 31, 2013 - Friday, October 31, 2014
03:32 PM - 03:32 PM
Online
If you've got an idea you want to sell, your need to do two things: scan your environment and use effective tactics. This interactive, self-paced course teaches you how to effectively do both so that your ideas gain traction.
 
Please note: In order to have an optimal learning experience, each participant should be registered as an individual, and use their own computer to attend the program. If you would like to register a group of participants, please update the quantity field below as appropriate, and then fill in the information for each participant.
 
 
 

If you've got an idea you want to sell, your need to do two things: scan your environment and use effective tactics. This interactive, self-paced course teaches you how to effectively do both so that your ideas gain traction.
 
Please note: In order to have an optimal learning experience, each participant should be registered as an individual, and use their own computer to attend the program. If you would like to register a group of participants, please update the quantity field below as appropriate, and then fill in the information for each participant.
 
 
Transforming Customer Complaints into Opportunities (01:00 PM - 04:00 PM)
Event Details
Thursday, July 31, 2014
01:00 PM - 04:00 PM
Online

Length: 3-hour Live Online Workshop


This three-hour Live Online workshop provides useful strategies and guidelines for successfully resolving customer complaints. Using the Recovery Formula can help turn a complaint into an opportunity to create a loyal customer. Cross and up selling opportunities can result from a well handled complaint. Finally, examining root causes of your common complaint can help you find ways to reduce or eliminate them. By effectively resolving complaints you can reduce stress, build relationships, and improve customer loyalty and retention.

 

Length: 3-hour Live Online Workshop


This three-hour Live Online workshop provides useful strategies and guidelines for successfully resolving customer complaints. Using the Recovery Formula can help turn a complaint into an opportunity to create a loyal customer. Cross and up selling opportunities can result from a well handled complaint. Finally, examining root causes of your common complaint can help you find ways to reduce or eliminate them. By effectively resolving complaints you can reduce stress, build relationships, and improve customer loyalty and retention.

Remember Names to Build Better Professional Relationships (12:00 PM - 01:00 PM)
Event Details
Thursday, July 31, 2014
12:00 PM - 01:00 PM
Online

Length: 1-hour Live Online Webinar


In this Keys to Success Webinar, you will learn techniques to help you remember names when you need them. They are the basis for being able to more effectively grow and tap into your network of contacts. Find out which tools and formulas you can use that will help you remember the name of just about any person you will ever meet!

 

Length: 1-hour Live Online Webinar


In this Keys to Success Webinar, you will learn techniques to help you remember names when you need them. They are the basis for being able to more effectively grow and tap into your network of contacts. Find out which tools and formulas you can use that will help you remember the name of just about any person you will ever meet!

Dream Big, Focus Small: Achieve SMARTER Goals (11:00 AM - 12:00 PM)
Event Details
Thursday, July 31, 2014
11:00 AM - 12:00 PM
Online

Length: 1-hour Live Online Webinar


In this fast-paced, one-hour Live Online webinar you will learn how to create such SMARTER goals for personal and professional success. You will see why it is important to both dream big, but then focus small, to overcome common obstacles. And you'll walk away with ten tips that can be key to achieving results and improving your performance.

 

Length: 1-hour Live Online Webinar


In this fast-paced, one-hour Live Online webinar you will learn how to create such SMARTER goals for personal and professional success. You will see why it is important to both dream big, but then focus small, to overcome common obstacles. And you'll walk away with ten tips that can be key to achieving results and improving your performance.

 
 

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