Thursday, April 18, 2013
Marshall Goldsmith - What Got You Here Won't Get You There
(02:00 PM - 05:00 PM)
TWO-SESSION WORKSHOP -- Dale Carnegie Digital® is excited to partner with Marshall Goldsmith to make one of the most effective management development methodologies accessible, convenient, live and online! Experience the merging of our world-renowned training and that of leadership development expert, executive coach and author, Marshall Goldsmith from his New York Times best seller and Wall Street Journal #1 business book, What Got You Here Won’t Get You There.
Please note: In order to have an optimal learning experience, each participant should be registered as an individual, and use their own computer to attend the program. If you would like to register a group of participants, please update the quantity field below as appropriate, and then fill in the information for each participant.
Attitudes for Service
(09:00 AM - 12:00 PM)
Your customers reevaluate their purchasing decisions every day, and every customer service interaction may bias them toward staying with your company, or moving away from it. Long-term customer satisfaction is built through serial expressions of helpfulness, respect, and genuine interest. Exceptional service drives customer loyalty and creates clients who will be champions for your organization, while service mishaps and perceived slights may result in a bad customer experience or worse – a lost customer.
This course teaches you to become completely responsible for the attitude you convey every time you come into contact with your customer.
Create Your Work-Life Breakthrough
(12:00 PM - 01:00 PM)
Most of us aspire to live a balanced life. We want to spend the appropriate amount of time and energy in each aspect of our lives. Yet, often our lives fall out of balance due to workplace stress or changes, an accident or injury, an unpredicted event, or even a small worry that grows larger with each passing day.
By analyzing our current levels of energy and focus in each aspect of life – work, family, health, community, spirituality, social life, and finances – we can determine how satisfied we are with each, identify potential stressors, and plan a course of action based on what is truly important to us.
In this session you will explore useful tips and actions that can help you regain your sense of balance.
Create Your Work-Life Breakthrough is part of the Keys To Success Webinar Series.
How To Remember Just About Anything
(01:00 PM - 04:00 PM)
Your memory can be a tremendous asset in business and an important ally in social situations. Now you can learn to utilize it to its fullest potential. This seminar is an experience you won't forget ... and one that won't let you forget names, facts and figures ever again.
When you attend How to Remember Just about Anything, be prepared to have fun. This three hour live online training program, structured for participant involvement, will give you Dale Carnegie's proven techniques for retaining information.