Igniting Workplace Enthusiasm
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Events

 
Monday, March 18, 2013
Attitudes for Service (10:00 AM - 01:00 PM)
Event Details
Monday, March 18, 2013
10:00 AM - 01:00 PM
Online
Your customers reevaluate their purchasing decisions every day, and every customer service interaction may bias them toward staying with your company, or moving away from it. Long-term customer satisfaction is built through serial expressions of helpfulness, respect, and genuine interest. Exceptional service drives customer loyalty and creates clients who will be champions for your organization, while service mishaps and perceived slights may result in a bad customer experience or worse – a lost customer.
This course teaches you to become completely responsible for the attitude you convey every time you come into contact with your customer.
The Adobe Connect "Join Now" link to your course session will be available within one week of the course start date.
 

Your customers reevaluate their purchasing decisions every day, and every customer service interaction may bias them toward staying with your company, or moving away from it. Long-term customer satisfaction is built through serial expressions of helpfulness, respect, and genuine interest. Exceptional service drives customer loyalty and creates clients who will be champions for your organization, while service mishaps and perceived slights may result in a bad customer experience or worse – a lost customer.
This course teaches you to become completely responsible for the attitude you convey every time you come into contact with your customer.
The Adobe Connect "Join Now" link to your course session will be available within one week of the course start date.
Secrets to Leading with Assertiveness (01:00 PM - 02:00 PM)
Event Details
Monday, March 18, 2013
01:00 PM - 02:00 PM
Online
Successful leaders are assertive leaders – but what does that mean? And how can someone who isn’t naturally assertive become more so to be an effective leader? Where is the line between assertive behavior and aggressive behavior, and why is it so important? Assertive leaders are forthright about their wants and needs, but are careful to consider the rights, needs, and wants of others in the organization. They are confident but not overly so, in-charge but willing to delegate and give up control when appropriate.
In this Keys to Success webinar, you will learn the importance of assertiveness to become an effective leader in your organization. You will learn to build on your strengths and eliminate weaknesses, enabling you to develop a winning attitude. You will learn to be assertive but not aggressive, confident but not overly so – and thereby gain the influence you need to lead your team or organization.
Secrets to Leading with Assertiveness is part of the Keys To Success webinar series.
The Adobe Connect "Join Now" link to your course session will be available within one week of the course start date.
 

Successful leaders are assertive leaders – but what does that mean? And how can someone who isn’t naturally assertive become more so to be an effective leader? Where is the line between assertive behavior and aggressive behavior, and why is it so important? Assertive leaders are forthright about their wants and needs, but are careful to consider the rights, needs, and wants of others in the organization. They are confident but not overly so, in-charge but willing to delegate and give up control when appropriate.
In this Keys to Success webinar, you will learn the importance of assertiveness to become an effective leader in your organization. You will learn to build on your strengths and eliminate weaknesses, enabling you to develop a winning attitude. You will learn to be assertive but not aggressive, confident but not overly so – and thereby gain the influence you need to lead your team or organization.
Secrets to Leading with Assertiveness is part of the Keys To Success webinar series.
The Adobe Connect "Join Now" link to your course session will be available within one week of the course start date.
How To Remember Just About Anything (02:00 PM - 05:00 PM)
Event Details
Monday, March 18, 2013
02:00 PM - 05:00 PM
Online
Your memory can be a tremendous asset in business and an important ally in social situations. Now you can learn to utilize it to its fullest potential. This seminar is an experience you won't forget ... that won't let you forget names, facts and figures ever again.
Want to know more? Learn what to expect!
 

Your memory can be a tremendous asset in business and an important ally in social situations. Now you can learn to utilize it to its fullest potential. This seminar is an experience you won't forget ... that won't let you forget names, facts and figures ever again.
Want to know more? Learn what to expect!
 
 

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