Igniting Workplace Enthusiasm
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Events

 
Tuesday, February 26, 2013
How To Remember Just About Anything (09:00 AM - 12:00 PM)
Event Details
Tuesday, February 26, 2013
09:00 AM - 12:00 PM
Online
Your memory can be a tremendous asset in business and an important ally in social situations. Now you can learn to utilize it to its fullest potential. This seminar is an experience you won't forget ... that won't let you forget names, facts and figures ever again.
Want to know more? Learn what to expect!
 

Your memory can be a tremendous asset in business and an important ally in social situations. Now you can learn to utilize it to its fullest potential. This seminar is an experience you won't forget ... that won't let you forget names, facts and figures ever again.
Want to know more? Learn what to expect!
Handling Customer Complaints (01:00 PM - 04:00 PM)
Event Details
Tuesday, February 26, 2013
01:00 PM - 04:00 PM
Online
Customers complain. What is important is how you handle those complaints when they arise: Do you follow a consistent process, treating each customer with equal understanding and empathy? Do you resolve their complaints in a way that earns their trust and their continued business?
In this session, you will explore the variety of causes of complaints, identify ways to neutralize negative attitudes, follow a process that deals with both the emotional and rational elements of complaints, and identify root causes and the ways you can reduce the number and type of complaints. You will also walk away with numerous tips for keeping a positive attitude, even when dealing with difficult people and issues.
The Adobe Connect "Join Now" link to your course session will be available within one week of the course start date.
 

Customers complain. What is important is how you handle those complaints when they arise: Do you follow a consistent process, treating each customer with equal understanding and empathy? Do you resolve their complaints in a way that earns their trust and their continued business?
In this session, you will explore the variety of causes of complaints, identify ways to neutralize negative attitudes, follow a process that deals with both the emotional and rational elements of complaints, and identify root causes and the ways you can reduce the number and type of complaints. You will also walk away with numerous tips for keeping a positive attitude, even when dealing with difficult people and issues.
The Adobe Connect "Join Now" link to your course session will be available within one week of the course start date.
How to Present Online (01:00 PM - 02:00 PM)
Event Details
Tuesday, February 26, 2013
01:00 PM - 02:00 PM
Online
Dale Carnegie outlined four ways that people evaluate us: what we say, how we say it, what we do, and how we do it. These tenets hold true for any presentation, whether delivered face-to-face or online. An online presentation delights its audience only when voice, visuals and technology come together to deliver a high impact engaging experience. Distractions are the norm; interactive and powerfully simple presentations are the solution. By practicing Dale Carnegie principles, masterfully using technology, and creating superior visuals, online presentations become dynamic and powerful. Join us for this session where you will learn how to break the mold of boring webinars and set the standard for Online Presentations!
How to Present Online is part of the Keys To Success Webinar Series
The Adobe Connect "Join Now" link to your course session will be available within one week of the course start date.
 

Dale Carnegie outlined four ways that people evaluate us: what we say, how we say it, what we do, and how we do it. These tenets hold true for any presentation, whether delivered face-to-face or online. An online presentation delights its audience only when voice, visuals and technology come together to deliver a high impact engaging experience. Distractions are the norm; interactive and powerfully simple presentations are the solution. By practicing Dale Carnegie principles, masterfully using technology, and creating superior visuals, online presentations become dynamic and powerful. Join us for this session where you will learn how to break the mold of boring webinars and set the standard for Online Presentations!
How to Present Online is part of the Keys To Success Webinar Series
The Adobe Connect "Join Now" link to your course session will be available within one week of the course start date.
 
 

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