Igniting Workplace Enthusiasm
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November 2012
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Thursday, November 29, 2012
Performance Reviews That Motivate (12:00 PM - 01:00 PM)
Event Details
Thursday, November 29, 2012
12:00 PM - 01:00 PM
Online
An effective performance review can be an opportunity for honest, open conversation about positive and negative results. It can inspire and engage people when it is focused on plans for the future. By setting expectations and helping associates to create achievable targets well in advance, then coaching and providing adequate feedback throughout the year, performance management becomes part of the culture rather than a dreaded annual event.
 
Want to know more? Learn what to expect!
 
 

An effective performance review can be an opportunity for honest, open conversation about positive and negative results. It can inspire and engage people when it is focused on plans for the future. By setting expectations and helping associates to create achievable targets well in advance, then coaching and providing adequate feedback throughout the year, performance management becomes part of the culture rather than a dreaded annual event.
 
Want to know more? Learn what to expect!
 
Managing Customer Expectations (11:00 AM - 02:00 PM)
Event Details
Thursday, November 29, 2012
11:00 AM - 02:00 PM
Online
It is a simple truth: customers continue to do business with organizations that deliver on what they promise and who have treated them fairly. You have far more potential to develop long lasting relationships and future business success by managing customer expectations in a consistent way. Acquire the tips you need to set, monitor, and influence customer expectations for greater business impact.
 
Want to know more? Learn what to expect!
 
 

It is a simple truth: customers continue to do business with organizations that deliver on what they promise and who have treated them fairly. You have far more potential to develop long lasting relationships and future business success by managing customer expectations in a consistent way. Acquire the tips you need to set, monitor, and influence customer expectations for greater business impact.
 
Want to know more? Learn what to expect!
 
 
 

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