Wednesday, November 07, 2012
Attitudes for Service
(01:00 PM - 04:00 PM)
In this Live Online workshop, you will discuss taking 100% responsibility for customer service. Each time an internal or external customer comes into contact with you, your attitude is showing. You will apply Dale Carnegie principles and identify ways to maintain a friendly, low pressure and high service environment that makes customers want to come back to you in the future.
How to Cold Call and Build New Customers
(06:00 PM - 09:00 PM)
If you're like most sales people you can think of a million excuses not to cold call because - let's face it - you hate it. The rejection and sense of failure are tough to take. But cold calling is necessary to success since new business often accounts for as much as 50% of your production. Take the stress out of cold-call days and improve your hit ratio.
Confident, Assertive, In Charge: Developing the Attitudes of Leadership - Live Online
(09:00 AM - 12:00 PM)
FOUR-SESSION SEMINAR -- Now you can learn to tap into your latent power, unleash your inner attitudes of confidence and enthusiasm and build your visibility in the organization at Confident, Assertive, In Charge: Developing the Attitudes of Leadership. Take that first step in transforming yourself from a follower into a leader- right from your desk.
Want to know more? Learn what to expect!