Thursday, November 01, 2012
Overcoming Workplace Negativity with Enthusiasm
(09:00 AM - 12:00 PM)
Negative attitudes spread to the point where they eventually affect performance and decision-making. That's the bad news. The good news is that enthusiasm and positive attitudes spread just as quickly and affect performance just as much -- in the right direction.
Cross and Up Selling
(02:00 PM - 05:00 PM)
Cross-selling and up-selling create value for both you and your customers. Opportunities to help guide customers to make better buying decisions arise when you ask the right questions, make appropriate suggestions, and present options in a manner that does not seem pushy.
Want to know more? Learn what to expect!