Thursday, October 11, 2012
Attitudes for Service
(09:00 AM - 12:00 PM)
It sounds simple, but successful organizations recognize that customer satisfaction stems from a series of attitudes and behaviors toward clients including helpfulness, respect, and expression of genuine interest. Demonstrating a culture of customer service drives customer loyalty leading to profitability and growth, and causes clients to be champions for your organization.
Kickoff to Online Learning: Maximize Your Online Learning
(11:00 AM - 11:30 AM)
Our online learning environment is designed to be engaging, interesting, informative, and above all, interactive. We want your experience to be great, so that you can apply useful Dale Carnegie principles in your work and personal life. This FREE, 30-minute, interactive session introduces you to the Live Online experience, tests your audio connection, and teaches you how to use the many learning tools used in Dale Carnegie Digital webinars, workshops, and seminars.
Unleash the Power of Mentoring In your Organization
(02:00 PM - 05:00 PM)
A mentor provides professional advice and support. He or she willingly shares knowledge, experience and often personal and professional network contacts. Successful mentoring can help less experienced individuals navigate away from costly mistakes. For a mentor, the relationship provides an opportunity to gain a fresh perspective and the satisfaction from guiding others to professional success. In this two-hour Live Online workshop, learn what it takes to make the launch of your program successful and avoid the challenges that often derail organizational initiatives
Building Your Power Team
(05:00 PM - 08:00 PM)
In this interactive, two-hour workshop, you will learn how to conduct interviews to identify the best people for each position and make the right hiring decisions. You will also walk away with approaches to motivate your team to achieve and sustain top performance, allowing you to develop and grow a true power team.