Tuesday, September 11, 2012
Attitudes for Service
(01:00 PM - 04:00 PM)
In this Live Online workshop, you will discuss taking 100% responsibility for customer service. Each time an internal or external customer comes into contact with you, your attitude is showing. You will apply Dale Carnegie principles and identify ways to maintain a friendly, low pressure and high service environment that makes customers want to come back to you in the future.
Overcoming Workplace Negativity with Enthusiasm
(06:00 PM - 09:00 PM)
Negative attitudes spread to the point where they eventually affect performance and decision-making. That's the bad news. The good news is that enthusiasm and positive attitudes spread just as quickly and affect performance just as much -- in the right direction.