Tuesday, September 11, 2012
Attitudes for Service
(01:00 PM - 04:00 PM)
It sounds simple, but successful organizations recognize that customer satisfaction stems from a series of attitudes and behaviors toward clients including helpfulness, respect, and expression of genuine interest. Demonstrating a culture of customer service drives customer loyalty leading to profitability and growth, and causes clients to be champions for your organization.
Overcoming Workplace Negativity with Enthusiasm
(06:00 PM - 09:00 PM)
Negative attitudes spread to the point where they eventually affect performance and decision-making. That's the bad news. The good news is that enthusiasm and positive attitudes spread just as quickly and affect performance just as much -- in the right direction.