Competency Categories for Process Improvement

Adaptability

Open-minded to new ideas. Demonstrates flexibility when faced with changes in work expectations and environment. Responds to situations while maintaining a positive attitude.

Change Management

Proactively seeks opportunities to redirect self, others, and the organization to achieve desired results.

Communication

Advances the abilities of individuals and the organizations through active listening supported with meaningful oral and written presentation of information.

Creative Thinking

Innovative. Incorporates existing ideas and new ideas in a unique approach to resolve issues and capitalize on opportunities.

Decision Making

Obtains and understands facts, weighs risks, and objectively prioritizes alternatives that result in decisive action.

External Awareness

Sees things from multiple points of view. Is mindful of how actions impact others. Keeps up to date with issues that affect area of responsibility.

Initiative

Proactively makes things happen. Evaluates self and others and takes positive corrective action. Is self-disciplined.

Interpersonal Skills

Displays a consistent ability to build solid relationships of trust and respect inside and outside of the organization.

Teamwork

Organizes work tasks, people, and resources to deliver most effectively on organization goals.

Vision

Future-oriented. Develops a future exciting picture of what could and what should be, regardless of what is, for them and their organization.