Igniting Workplace Enthusiasm

Sales effectiveness

Getting Customer Commitment

by Dale Carnegie

March 06, 2013
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 When customers procrastinate their purchase decisions, even after you have successfully resolved all objections, use a Value Summary to restate the value of your solution, create a sense of urgency, and overcome delayed decisions.
 
Building a Value Summary
 
Remind yourself of what your buyers want (primary interest) and why they want it (dominant buying motive), then do these three things:
 
1. Remind your buyers that they lack the benefit your solution will give them and get their agreement. Describe how your solution appeals to the dominant buying motive.
2. Remind your buyers that your solution will satisfy that lack.
3. Paint a "word picture" of your buyers using your solution, enjoying it, and benefiting from it.
 
Guidelines for Value Summaries
 
• Be clear and concise
• Describe in the present tense
• Directly link to the buyer’s dominant buying motive
• Be believable and realistic
• Show the buyer benefiting from your solution
• Touch the senses – sight, sound, touch, taste, and smell
 
Asking for Commitment
 
After you have presented your Value Summary, be ready to ask for commitment – the "close." Consider the following methods:
 
Direction Question:
 
Often the best way to gain a buyer’s commitment is to ask for it. Ask a direct question that calls for a decision.
 
"Are you ready to go ahead with this decision?"
 
Alternate Choice Method:
 
Ask the buyer to select one of two options.
 
"Would you like the K80 with the standard stock, or would you prefer to choose from our specialty line?"
 
Minor Point Method:
 
Call on the buyer to make a minor decision that indicates that the larger buying decision has been made.
 
"In whose name should this title be drawn?"
 
Next Step Method:
 
Assume that the sale has been made and look past the commitment to the next actions that need to be taken.
"When would you like for me to schedule the installation?"
 
Opportunity Method:
 
Present the buyer with a brief window of opportunity when options are available. This can be used with a buyer who is ready to buy but is putting it off.
 
"You know that our prices increase on September 1st. You want to get these lower prices now, don’t you?"
 
Weighing Method:
 
If the buyer still has second thoughts about making the purchase, show him or her how the return on investment outweighs the cost.
 
"Let’s do what many people do when making a major decision. Let’s weigh the ideas causing you to hesitate and the value you’ll realize from going ahead."
 
 

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