Complaints are a necessary part of doing business, and you can expect even MORE complaints in today's market.
Asking for referrals can be an uncomfortable step for many sales people, for non-sales people it can be about as uncomfortable as a root canal.
Warren Buffett once said, “Price is what you pay. Value is what you get.”
The last thing you want is for your customers to get turned off in the first few moments of their interaction. Yet, it happens all the time.
The critical first step in the customer service process is meeting and greeting the customer. The vital first moments with the customer set the tone for the entire interaction.
Existing customers are spending less. Leads are coming in slower. It takes a much longer sales cycle to close a deal… Now is the time when referrals can truly help!
In order to turn customers into fans you need to exceed expectations, show customers you care, and provide exceptional customer service.