Igniting Workplace Enthusiasm

Dale Carnegie Training Blog


Tue
April 23, 2013

The critical first step in the customer service process is meeting and greeting the customer. The vital first moments with the customer set the tone for the entire interaction.

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Tue
April 16, 2013

In planning a presentation to gain input, carefully consider the people who will attend the meeting. Who is my audience?

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Wed
April 10, 2013

The ability to plan projects, both large and small, simple and complicated, is essential in today’s business environment.

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Thu
April 04, 2013

Existing customers are spending less. Leads are coming in slower. It takes a much longer sales cycle to close a deal… Now is the time when referrals can truly help!

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Thu
March 28, 2013

The study, commissioned in honor of Dale Carnegie Training’s 100th Anniversary, unearths the vital factors that contribute to workplace success in relation to engaged employees.

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Thu
March 07, 2013

Ironically, you have an opportunity to take a relationship to a higher level of trust after a conflict situation.

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Thu
March 07, 2013

Employees need to be upbeat, positive, and encouraged about the future during turbulent times for the economy.

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Thu
March 07, 2013

When customers procrastinate their purchase decisions use a Value Summary to restate the value of your solution.

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Wed
March 06, 2013

Like any relationship, successful external partnerships evolve over a period of time into higher levels of trust and accomplishment.

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Tue
March 05, 2013

In order to turn customers into fans you need to exceed expectations, show customers you care, and provide exceptional customer service.

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