Once a group or an individual makes a decision, the next step is to determine, “Who will do what, when, and to what standard?” Delegation is the process of sharing responsibility for results. Leaders determine the ultimate objectives to be met and the resources available, yet you share and collaborate on the plan of action.

The last thing you want is for your customers to get turned off in the first few moments of their interaction. Yet, it happens all the time.

One critical habit to address in reducing workplace stress involves your productive and non-productive, use of time.

Dale Carnegie Training recently released a study which outlines the drivers of Employee Engagement.

Salespeople are a direct reflection on your company. For that reason, one of the most important responsibilities of a sales manager is making good hiring decisions.

The critical first step in the customer service process is meeting and greeting the customer. The vital first moments with the customer set the tone for the entire interaction.

In planning a presentation to gain input, carefully consider the people who will attend the meeting. Who is my audience?

The ability to plan projects, both large and small, simple and complicated, is essential in today’s business environment.

Existing customers are spending less. Leads are coming in slower. It takes a much longer sales cycle to close a deal… Now is the time when referrals can truly help!

Dale Carnegie Training®, the international leader in performance improvement and corporate training, releases new findings on employee engagement. The study, commissioned in honor of Dale Carnegie Training’s 100th Anniversary, unearths the vital factors that contribute to workplace success in relation to engaged employees.